citizen innovation

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This presentation by Darren Sharp, senior consultant at Collabforge (www.colabforge.com) was delivered to the Web 2.0 in Government conference held in Sydney on Wednesday 24 June 2009. Citizen Innovation: Harnessing collaboration for service delivery, legislation and policy development. How can government and public sector organisations leverage the participation of their stakeholders in the interest of co-creating public resources?

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  • 1. collaboration :: cooperation :: coordination Citizen Innovation: Harnessing collaboration for service delivery, legislation and policy development. Darren Sharp, Senior Consultant Twitter: @dasharp 24 June 2009 :: Web 2.0 in Government Conference :: Sydney
  • 2. Company Prole Collabforge was formed in 2007 Web strategy and IT development for collaborative engagement Collaboration process improvement: analysis and integration of best practice tools and process Experience in delivering mission critical, high-prole Gov 2.0 initiatives
  • 3. User-led Innovation The rise of participatory culture - production/consumption - professional/amateur - work/leisure Related to peer production Image: NESTA Crowdsourcing - distributed problem-solving
  • 4. User-led Innovation As it becomes easier to connect, communicate and share it also becomes easier to create and co-create Sources of innovation are shifting Leveraging the participation of: - audiences - customers - users
  • 5. User-led Innovation
  • 6. User-led Innovation
  • 7. User-led Innovation
  • 8. User-led Innovation
  • 9. User-led Innovation
  • 10. User-led Innovation
  • 11. Citizen Innovation Process of collective activity between: - citizens and; - government agencies - public sector organisations - public servants - policy makers - elected representatives/legislators
  • 12. 3Cs of Collective Activity Collective Process Output Activity patterns across disparate elements pulled Coordination disparate elements into a relational space become visible individuals comply to aggregated value of Cooperation process / set of individual contributions instructions participants of a group co-created innovation Collaboration add/edit/deletes same pool representing a shared of content understanding Elliott, Dr Mark Alan (2007) Stigmergic Collaboration: A Theoretical Framework for Mass Collaboration. PhD thesis, University of Melbourne.
  • 13. The real promise of Gov 2.0 Using citizen innovation to harness the expertise of people who use: - public sector data - public services - government policy - legislation
  • 14. Sounds good: when do we get some? Citizen innovation is already here. Its just not evenly distributed. Thanks William Gibson!
  • 15. User-led Innovation Googles Victorian Bushres Map
  • 16. User-led Innovation
  • 17. User-led Innovation
  • 18. User-led Innovation
  • 19. User-led Innovation
  • 20. Power Now Sharing p2p resources - physical, tactical, digital, social Decentralised coordination/cooperation/collaboration - grass-roots, bottom-up and emergent Collective intelligence - distributed, real-time, always-on Self-organisation - group-forming, weak ties, exponential scaling
  • 21. Service Design & Delivery
  • 22. Planning
  • 23. Policy Development
  • 24. Drafting of Legislation
  • 25. Roadmap for Citizen Innovation 1) Identify lead citizens
  • 26. User-led Innovation
  • 27. User-led Innovation
  • 28. User-led Innovation Tom Wood
  • 29. Roadmap for Citizen Innovation 1) Identify lead citizens 2) Provide access to open data, tools and APIs
  • 30. User-led Innovation
  • 31. Roadmap for Citizen Innovation 1) Identify lead citizens 2) Provide access to open data, tools and APIs 3) Build user communities
  • 32. User-led Innovation
  • 33. User-led Innovation
  • 34. Roadmap for Citizen Innovation 1) Identify lead citizens 2) Provide access to open data, tools and APIs 3) Build user communities 4) Reward collective activity
  • 35. User-led Innovation
  • 36. Roadmap for Citizen Innovation 1) Identify lead citizens 2) Provide access to open data, tools and APIs 3) Build user communities 4) Reward collective activity 5) Engage in genuine co-creation activities
  • 37. User-led Innovation
  • 38. Summary The rise of participatory culture - social web makes it easy to connect, share & co-create Citizen Innovation - process of collective activity (the 3Cs) Gov 2.0 : thinking and acting strategically - collaborate with the people who use your services The nature of power has shifted - distributed, emergent, self-organising and non-linear Gov needs to be agile and amplify its role as enabler - become a trusted partner in citizen innovation
  • 39. Thank you! Darren Sharp, Senior Consultant +61 (0)419 314 655 Darren.Sharp@Collabforge.com Twitter: @dasharp

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