city of asheville: our quality of service, your quality of life gary jackson, city manager our...
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CITY OF ASHEVILLE: OUR QUALITY OF SERVICE,
YOUR QUALITY OF LIFE
Gary Jackson, City Manager
Our quality of service, your quality of life
Asheville the City
Population: 72,000- 22% minority population
Urban hub of WNC- Medicine- Commerce- Culture
Revitalized downtown National recognition
- Culture & Arts- Tourism & natural beauty- Retirement
History – Did you know?
Asheville was originally named “Morristown” in 1793
- Incorporated as “Asheville” in 1797 after North Carolina Governor Samuel Ashe
When the Great Depression hit, Asheville had the highest per capita debt in the nation
- When most cities defaulted on the debt, Asheville decided to pay it back
- Took more than 50 years
How Others See Asheville Now
Outside Magazine’s top 10 cities to live, work and recreate
Vacation Magazine’s top 10 cities: Getaway Destination
Family Circle Magazine’s top 20 Family Resort Cities
Sea Tourism/Travel top 15 cities in the U.S. for group tours
American Style Magazine’s top 25 art cities in the U.S.
Governance - City Council
Form of Government: Council/Manager
City Council comprised of Mayor and six Council Members - Elected to 4-year, staggered terms- Elected at large- Mayor serves as ceremonial head of government and
sets Council’s agendas but does not have veto power
Responsibility: Setting policy for the City
Appoint: City Manager, City Attorney, City Clerk
City Council Committees
Revenue and Finance Committee
- Third Tuesday of each month, 3:30 p.m., City Hall room 209
Public Safety Committee
- Second Tuesday, 7 a.m., 4th floor Training Room Municipal Building (Police and Fire Headquarters)
Planning & Economic Development Committee
- Second Wednesday, 2 p.m., Office of Economic Development (29 Haywood St.)
Housing and Community Development Committee
- Third Monday, 3 p.m., City Hall's 5th floor conference room
City Council
City Council has the power to:
Determine policy in planning, traffic, law and order, public works, finance, and recreation;
Adopt the budget and levy taxes;
Authorize the issuance of bonds (borrow money);
Appoint members to city boards, commissions and committees;
Inquire into the conduct of any city office or department;
Provide for an independent audit; and
Provide for the number, titles, duties, and compensation of all officers and employees of the city.
City Manager
Appointed by City Council Responsibility:
• Day-to-day operation of the City• Prepare issues/policies that will be presented
to City Council for action• Hire department directors• Recommend annual budget to City Council for
consideration/adoption
City Services
External Services− Police, Fire
− Building Safety
− Public Works (Streets and Sanitation)
− Civic Center
− Planning & Development
− Water Resources
− Parks and Recreation
− Engineering & Transportation Services
Internal Services− Finance (Accounting, Risk Management, Purchasing, Payroll)
− Human Resources (Recruitment and Selection, Compensation, Benefits, Training)
– Information Technology
– Engineering (also External)
– Administration (City Manager, Budget, Legal
City Services by the Numbers
• 385 miles of roads
• 133 miles of sidewalks
• 12,531 street lights
• Collecting trash from
28,814 rollout containers
• Responding to 14,000
calls for emergency
medical or fire service
(data from 2005-06)
• Responding to nearly
100,000 calls for police
assistance (2005)
• 50,000 water customers
• 1,400 miles of water lines
• Processing 2,189
building permit
applications (2005)
The City of Asheville is responsible for:
City Council’s Strategic Goals
City Council priority areas:
Community Building
Economic Development, Job & Business Growth
Growth, Development & Land Use
Housing Opportunities
Natural and Built Environment
Partnerships to Improve Critical Services and Infrastructure
Sense of Place, Heritage & Arts
Growth issues: Population Demands
Asheville’s daytime population is nearly double its residential population- Highest ratio in the state for cities > 50,000
residents- 15th highest ratio in the nation for cities 50,000-
99,000 residents
Daytime vs. Nighttime Population
City Resident PopulationDaytime
Population Ratio
1 Asheville 68,889 102,472 1.49
2 Wilmington 75,838 105,774 1.39
3 Winston-Salem 185,776 233,617 1.26
4 Jacksonville 66,715 87,346 1.31
5 Greensboro 223,891 282,808 1.26
6 High Point 85,839 105,462 1.23
7 Raleigh 276,093 345,286 1.25
8 Charlotte 540,828 655,483 1.21
9 Rocky Mount 55,893 64,787 1.16
10 Gastonia 66,277 76,887 1.16
11 Greenville 60,476 70,501 1.17
12 Fayetteville 121,015 138,334 1.14
13 Durham 187,035 214,137 1.14
14 Concord 55,977 61,189 1.09
15 Cary 94,536 92,231 0.98
Growth issues: Population Demands
By 2025, Asheville will have 90,000+ new residents and Buncombe County will have 280,000+ new residents
- 10,000 new homes in Asheville- 35,000 new homes in Buncombe County- 350,000 more daily trips on city streets and
state roads
VISION
STRATEGIC OBJECTIVES
What “business” are we in?MISSION
Where do we place energy & resources?
GOALSWho does what?
When?
PERFORMANCE APPRAISAL
How good do we want to be?
INDIVIDUAL DEVELOPMENT PLANWhat do I need to do to improve?
TRAININGA system to provide support.
How Systems Fit Together
Recent Accomplishments
Opening of two new fire stations- Improved response time from 10-13 minutes to under 6
minutes for 80% of all calls in the West district
UDO Amendments- 43 UDO Amendments approved by Council in 2006 and 2007
Economic Development Partnerships 2,700 new jobs added to the metro-Asheville economy since
2006 More than 400 advanced manufacturing jobs have been
created in the last 18 months with companies like Volvo Construction Equipment, Smiths Aerospace, and Colbond
2007-08 Budget: Expenditures
Salaries & Wages37.0%
Fringe Benefits11.1%
Operating Costs28.5%
Debt Service9.4%
Capital Outlay14.0%
2007-08 Budget: Revenues
Charges For Service34.0%
Investment Earnings1.0%
Property Tax31.3%
Parking Fees & Misc.2.6%
Intergovernmental8.6%
Sales Tax12.9%
Gen Fund Sub./Other2.1%
Licenses & Permits4.2%
Fund Balance3.3%
Opportunities: New Initiatives for 2007-08
Public Safety Enhancements- Two additional police beats - 10 additional police officers- 18 additional firefighters- Enhanced staffing in APD Criminal Investigations
Downtown Investment- Downtown Sanitation Crew- Graffiti Removal Program - Downtown Master Plan - Urban Trail maintenance program- Downtown public restrooms
Infrastructure Investment- Additional sidewalk crew- Greenway acquisition and master planning- Pedestrian and traffic safety improvements
Growth, Development & Environment- City-owned property project- Transit investment- Sustainability Plan for reducing greenhouse gas
emissions by 2 percent per year
Opportunities: New Initiatives for 2007-08
Opportunities
Quality of Life
Quality of life is our business. People come here because of:
Our natural beauty Our diverse architecture Our local businesses Our cultural and recreational
opportunities