city of casey 4 city of casey annual report 2016-17 introduction welcome to the report of operations...

City of CaseyAnnual Report 2016-17

Contact City of Casey

03 9705 5200

NRS: 133 677 (for the deaf, hearing or speech impaired) TIS: 131 450 (Translating and Interpreting Service)[email protected]

casey.vic.gov.au

facebook.com/CityOfCasey @CityOfCasey

PO Box 1000Narre Warren VIC 3805

Customer Service Centres

Cranbourne Customer Service Centre Cranbourne Park Shopping Centre, Shop 156, South Gippsland Highway, Cranbourne

Narre Warren

Council Chamber Civic Centre, Magid Drive, Narre Warren* (off Princes Highway, near Fountain Gate Shopping Centre)

*Moving to Patrick-North East Drive, Narre Warren (as of 30 October 2017)

Narre Warren South Customer Service Centre Amberly Park Shopping Centre, Shop 8, 101 Seebeck Drive, Narre Warren South

RE

PO

RT

OF

OP

ER

AT

ION

S

City Of Casey Annual Report 2016-17 PAGE 3

Table of contentsREPORT OF OPERATIONS 2

Contact City of Casey 2

Introduction 4Welcome to the Report of Operations 2016-17 42013-17 Vision 4Snapshot of Casey 5

Message from the Mayor 6

Message from the CEO 8

About the City of Casey 10Our Councillors as at 30 June 2017 10

Our City 13

Planning Outcomes For Our City 142016-17 Outcomes of The

Bunjil Place On Track For Completion 18

2016-17 Outcomes of the Council Plan 2013-17 22

Description of Operations 34Major Capital Works – 2016-17 Highlights 35Major change 37

Moving Forward 38

Casey C21 – Creating a Great City 40

Our People 42Organisational Structure as at 30 June 2017 42Council Staff 43Staff Recognition 45

staff 46Other Staff Matters 47

Financial Summary 49

Obligations 50

Where Your Rates Went In 2016-17 51

Our Performance 52

Key Direction 1:

Key Direction 2:

Key Direction 3:

Key Direction 4:

Assets 73

Key Direction 5: Achieving Best Practice in Governance at Casey 78

Governance, Management and Other Information 84

Customer Service Commitments 2016-17 101

2016-17 Grants to Community Groups and Organisations 106

PERFORMANCE STATEMENT 108

FINANCIAL STATEMENT 122

City Of Casey Annual Report 2016-17

Introduction Welcome to the Report of Operations 2016-17

Council is committed to transparent reporting and accountability to the community. The Report of Operations is the primary means of advising

The vision for the City of

ns 2016-17

ransparent reporting community. The Report

f d i i

RE

PO

RT

OF

OP

ER

AT

ION

S

Snapshot of Casey LOCATION

The City of Casey is 410 square kilometres

HISTORY



Message from the Mayor

managing growth through the continuation of an ambitious program of transformation

Council Plan 2017-21Council Vision C21

– Creating a Great City.

the community through a range of other

set to become the single largest piece of

The joint Regional Economic Development Strategy

will allow both councils to support economic

major infrastructure projects to generate

City of Casey Mayor Cr Sam Aziz inside the Bunjil Place theatre in May 2017.

RE

PO

RT

OF

OP

ER

AT

ION

S


the community:»

»

» commitment to increase police numbers

»

»

» commitment to return school crossing

Thanks also to my fellow Councillors who

Cr Sam Aziz Mayor

Council’s advocacy program

More bus routes

Increase police

numbers

Second SES unit

Maintain kinder hours contribution

Monash Freeway


Message from the CEO

Council Vision C21 – Creating a Great City Council Plan 2017-21

With growth forecast to push our population

capping will require Council to make tough

RE

PO

RT

OF

OP

ER

AT

ION

S


Our Customer Focus Strategyinform our approach to the implementation

Customer Service Charter Complaint Handling Framework

Our Digital Casey Strategy

embracing better ways to put customers at


About the City of Casey

BALLA BALLA WARD

MAYFAIR WARD

EDRINGTON WARD

SPRINGFIELD WARD

parts of Cranbourne

Warneet

Cranbourne West

Lynbrook

of Narre Warren

Warren South

Our Councillors as at 30 June 2017

RE

PO

RT

OF

OP

ER

AT

ION

S


The following Councillors served from 1 July 2016 to 22 October 2016:

BALLA BALLA WARD Cr Geoff Ablett

EDRINGTON WARD Cr Timothy Jackson

Cr Susan Serey Deputy Mayor

Cr Rosalie Crestani

Cr Milla Gilic

MAYFIELD WARD Cr Amanda Stapledon

Cr Gary Rowe

Cr Damien Rosario Deputy Mayor

Cr Wayne Smith JP BJ

SPRINGFIELD WARD Cr Sam Aziz Mayor


City of Casey is the second fastest growing municipality in Victoria

5,114 babies where born in

2016-17

Casey has the largest population in Victoria

18% population was born in Afghanistan

27.7% familes are a couple with no

childern

18,483 businesses in

Casey

65% own two or more cars

36.5% residents are aged

0-24 years

10% population was born in Sri Lanka

46.7% of houses are owned with a

mortgage

52.9% identify as Christian

13% population was born in Mauritius

55.7% familes are a couple with

childern

163 languages are represented

1,619 Indigenous people

growing municipality

31.1 % have non-English speaking backgrounds

194,674 workers across Casey and Cardinia

Median weekly wage for 35-44 years is $897

RE

PO

RT

OF

OP

ER

AT

ION

S


Our City CITY PROFILE The City of Casey is one of the fastest

» fastest-growing municipality in Australia from 2011 to 2016

» 314,000» Largest

» 5,114 babies born in 2016-17»

» 18,483» 194,674

» 55.7 per cent of families are a couple

» 27.7 per cent are a couple with no

» 46.7

» $897 35-44

$993» 17

$300 15

HOW OLD ARE CASEY RESIDENTS? »

groups» 36.5

years – the fourth highest in Victoria

HOW DO CASEY RESIDENTS GET

» 65

Greater Melbourne

» More than 163 languages are spoken

150» Casey is top three

» 31.1

» 35.8language other than English at home

» 1810

13 10 per cent in Romania

» Countries of birth other than Australia in 17,931

Lanka (11,279 (10,728 8,534

7,112» Casey is home to 1,619

people

» 52.9Christian

» 24.3religion

City of Casey – Proportion of Religions compared to other Victorian Councils

10

20

30

40

50

Christianity

Religion

0No Religious

AffiliationIslam Buddism Hinduism Sikhism

Pro

po

rtio

n o

f R

eleg

ion

Rep

rese

nted

52.9

%

3.7%

3.4%

2.5%

0/9%

8.1%

5% 4.5%

2.3%

52.9

%

35.4

%

26.8

%

Source: ABS Census (2016); Casey Population and Housing Forecasts (2016)

Planning Outcomes for Our City

four-year Council Plan 2013-17 to ensure Casey becomes a city of choice

implementation of an

Integral to this process of change was a commitment

From how we engage with

support a culture of

PAGE 14 City Of Casey Annual Report 2016-17

RE

PO

RT

OF

OP

ER

AT

ION

S


2016-17 Outcomes of The

Outcomes:Council ran its biggest community engagement

for the Council Plan 2017-21.

Council Plan

2017-21

establishment of the engagement

processes aligns with the theme of the

SERVICE

Customer Focus Strategy Community Engagement Strategy.


Outcomes:

Outcomes:

PILLAR 2: GOOD GOVERNANCE

Governance Charter, Decision Making Framework, Legal Services Review, Property Strategy, Corporate Planning Reporting Framework

Project Management Framework Rate Capping StrategyEffectiveness Plan Prioritised Budgeting Framework, Financial Reporting Structure, Cost Analysis of Services Debt Recovery Strategy

RE

PO

RT

OF

OP

ER

AT

ION

S


PILLAR 4: NEW WAYS OF WORKING

Continuous Improvement Program, Bunjil Place Operating Model, Digital Strategy, Workplace Strategy, Workforce Capability Strategy, Information Communication Technology Operation Model

Outcomes:


Bunjil Place on Track for Completion

2

2

RE

PO

RT

OF

OP

ER

AT

ION

S


The precinct will also incorporate:

800 seat performing arts

theatre

Modern gallery

Outdoor community plaza including big screen, playground, water features and war memorial

City of Casey customer service

space

Multi-level library with meeting rooms and

outdoor reading garden

350-seat function centre

performance and

Café Interactive touch wall

Basement car park


2016-17 Construction Highlights

LIBRARY »

» »

»

GALLERY »

THEATRE » »

» Mechanical retractable seating to seat

»

»

» Construction of a function centre with

»

»

contemporary space has appropriate

FOYER»

most prominent architectural

» 2

CITY OF CASEY OFFICES»

»

FACADE AND EXTERNAL LANDSCAPE»

»

»

Below:

Top:

RE

PO

RT

OF

OP

ER

AT

ION

S


to show how the facility will operate in line

There are elements that connect the City

animations that will interpret the stories in

Bunjil Place will enliven and enrich

visitors through experiences that instill a sense of enjoyment, wonder, discovery and

belonging.


2016-17 Outcomes of the Council Plan 2013-17

Council Plan 2013-17,

as key directions for Council.

RE

PO

RT

OF

OP

ER

AT

ION

S


Key Direction 1 – Services for Casey’s Community

»

Community Centre to help cater for the

»

» agreement with the Melbourne Stars Twenty20 cricket team with a yearly

» Opening the Narre

Cranbourne

» Signing the South East Metropolitan Sub

» transactions to ensure they are easy for

» Implementing the Customer Focus Strateg

» Implementing the Diversity, Equity and Inclusion Policy

there is a whole of Council approach to


In 2016-17:

Arts Development Plan to

litter management processes to increase

2016-22 Waste Management Strategy ‘Rethink Your Waste’ to make the most of opportunities

more from technological

was launched in August 2016

RE

PO

RT

OF

OP

ER

AT

ION

S


» 37,500

» 5,514

47 per cent of 4,405

» 280

44 39 programs for 67

2312 186

112 30

to 233

» 41,140 contacts of young

» 179,700 hours of Domestic

» 5,803,829 3,169,096 recycling

2,289,252

» 56,488After the online process was

43

» 94 infant immunisation

» 103

» 1,800

» 1,679 sharps containers to

2016-17 FAST FACTS

Collected 833 stray dogs and

133 cats

Received 2,350

requests

Administered 22,682 vaccines

Loaned 1.83 million library

items

Recorded 3.12 million attendances

across eight key sport and leisure

facilities

Delivered 67,500 meals through the Meals on Wheels

program

Welcomed 494,153 visitors

to Wilson Botanic Park Berwick

Hosted 1.91 million

visitors to our major aquatic

centres Casey RACE and

Casey ARC

City Of Casey Annual Report 2016-17 PAPAPAPAGAGAGAGAGAGGGAGPAGGGGPAGGGPAAPPPAGGEEEEEEEEEEEEE 2266262626 CitCCitity Oy OOOOy Oy OOy Offff CCff CCasasseeeasseseseseeessssseeeesesseseeeeeeeeeaseeey Ay Ay Ayyyyyyy nnnnnnnnuuuuuuuunnnnuuuunnuunuuunuuuunuunn aaaallal ReReReReRRRReeepeppRReeeepRepRRReeReeporortrtrt 2222200000000000000000116-1116-6-11 --1116616116666 117771177777177777177777777711777777777777771117777111777777111777117711171177 177

Key Direction 2 – Developing Casey’s Economy

RE

PO

RT

OF

OP

ER

AT

ION

S


570 people attended Casey Cardinia

Business Breakfast events

The Casey Cardinia Business Group now

has 184 members

3,330 jobs were created in the Casey Cardinia

region

»

»

»

» Hosting the annual City of Casey

range of high-performing local

»

» Enhancing partnerships with the local

In 2016-17:

Regional Economic Development Strategy between

Casey – China Engagement Strategy

tourism marketing campaigns to attract

2016-17 FAST FACTS

184

Opening of the expanded Casey Cardinia Business Hub in July 2016.


Key Direction 3 – Planning for Casey’s Community

» Housing Strategy

» Endeavour Hills Community Precinct Masterplan

» Autumn Place Masterplan to

» Implementing the Property Strategy which

»

In 2016-17:

the Fountain Gate – Narre Warren CBD Structure Plan which will transform the area into

RE

PO

RT

OF

OP

ER

AT

ION

S


Determined 1,053 planning

applications at a median time of 122.25 days

of subdivision resulting

in the creation of 6,663 lots

Planted nearly 6,458 semi-mature trees

in streets and open space areas

Granted 12 Biodiversity Incentive Scheme Grants to local landowners to improve the quality of native vegetation in Casey

Installed 14 Bushland Reserve community

information signs across the city

Hosted eight major environmental events

across Casey

Gave away 10,000 indigenous plants at

the Annual Casey Plant Giveaway

2016-17 FAST FACTS


Key Direction 4 – Building and Managing Casey’s Assets

»

»

» Opening Casey Aboriginal Gathering

» Launching the

»

RE

PO

RT

OF

OP

ER

AT

ION

S


Maintained 1460.73 km of sealed road, 182 km of unsealed road, and

2,335 km of paths

Maintained 86,000 stormwater pits

and 2,091 km of underground

stormwater drainage

Maintained over 2,189 hectares of public open space including parks

and reserves

In 2016-17:

Street Lights project throughout the

2016-17 FAST FACTS


Key Direction 5 – Achieving Best Practice in Governance at Casey

ensuring our engagement with the community

» Transforming the process in which the

»

»

» Digital Casey Strategy Workplace Strategy

» Implementing the Community Engagement Strategy

» Launching the Workplace Strategy to

» Corporate Planning Framework

»

»

the community the Commonwealth

In 2016-17:

Council Plan

2017 – 2021.

the organisation’s Program,

RE

PO

RT

OF

OP

ER

AT

ION

S


C21 Council Vision and Council Plan 2017-21

Recorded 14,904 Facebook likes; 1,130

Instagram followers and 6,403 Twitter followers at the end of 2016-17

Handled 279,297 calls of which 80 per cent were managed at the

Customer Service

Delivered 28 citizenship ceremonies to enable 2,763 adults and 755 children to become

Australian citizens from 127 countries.

Completed 50 formal community consultations

2016-17 FAST FACTS


Description of Operations

Council Plan 2013-2017 Budget 2016–17

ECONOMIC FACTORS

MAJOR CAPITAL WORKS

»

»

»

»

»

»

»

»

»

»

the platform for transforming Council’s

»

Asset Management Plan

»

»

»

RE

PO

RT

OF

OP

ER

AT

ION

S


Major Capital Works – 2016-17 Highlights

VIBRANT ENTERTAINMENT PRECINCT

Square project will be home to

A place for community groups to

» » »

»

»

»

C A l R 2016 17 PAGE 35

$125m

$6.34m


CRAIG ROAD AND NORTH ROAD, DEVON MEADOWS

completes the major north-south transport

» show court

» » » » » »

$2.87m

$18.5m

The $2.87 million road construction project at Craig

delivered in June 2017, and completes the major north-south

transport link in the southern-end of the municipality.

RE

PO

RT

OF

OP

ER

AT

ION

S


MANAGING FACILITIES

as part of its commitment to being more

»

»

largest solar power generation system on

- Two charge stations for electric

- Renewable energy will be free of cost

Major change

The following major policies were

» Council Plan 2017-2021» C21 Vision» Annual Budget 2017-18» Advisory Committee Policy» Asset Service Levels and Financial

Forecasts Policy» Casey South Agriculture Small Lot

Excision Policy» Civic Functions Policy» Civic Honours Policy» Community Event Signage Policy» Community Facilities Access Policy» Community Gardens» Complaints Handling Framework» Councillor Access to Council

Information Policy» Councillor Code of Conduct» » Litter Policy» Major Plant Management Policy» Petitions Policy» Public Question Time Policy» Road Register» Road Management Plan» Special Charge Scheme Policy» Wall of Global Friendship Plaques

Policy» Works to Council Assets by

Community Groups


Moving forward

CHALLENGES

» can get from place-to-place in a timely

»

» maintenance strategies in a rate capping

»

»

» infrastructure to ensure the growing

»

to encourage local job creation in a

» management plans to plan for the

» Facilitating job opportunities through

»

RE

PO

RT

OF

OP

ER

AT

ION

S


»

»

» Disability Insurance Scheme in Casey in

»

»

»

return to a 50:50 contribution for school

»

»

» ICT Operating Model.

» Casey’s Smart City Policy

»

» Municipal Public Health and Wellbeing Plan 2017-21.

»

» China Engagement Strategy to encourage

» Implementing the Rethink Your Waste Strategy 2016-22

» community to monitor Council

» Child, Youth and Family Plan.

» to community facilities to enable Wi-Fi

»

What’s in store for the future

Rethink Your Waste

Strategy

New and improved

connectivity

Child, Youth and Family

Plan

New Council website

transport priorities


THEME 2: IMPROVING TRANSPORTTHEME 1: CONNECTING AND

to ensure people can go about their

Casey C21 – Creating a Great City

on the achievements of the Council Plan 2013-2017 and maintaining our focus set out in the Casey C21 Long-Term Vision.

1.

2.

3.

4.

RE

PO

RT

OF

OP

ER

AT

ION

S


The new Council Vision, Council Plan 2017-21 Year 1 Annual Action Plan

largest community engagement process

Plan and Vision that

The Council Plan

Strategic Objective 1: A leader in applying technology and innovation

Strategic Objective 2: An inclusive, safe and connected community

Strategic Objective 3: A Council whose services and facilities are driven by community needs

Strategic Objective 4: The destination for arts, culture, sport and leisure that attracts visitors and brings communities together

Strategic Objective 5: A city that sustainably manages growth while protecting its diverse landscape

Strategic Objective 6: A thriving economy with local jobs, investment, and new industries

Strategic Objective 7: A city with an accessible and well-connected transport network

effective, customer focused Council with

THEME 4: ATTRACTING

Support entrepreneurship

THEME 5: CREATING A SENSE OF PLACE


Our people

CEO Mike Tyler

Director Bunjil Place Construction

Steve Dalton

STRATEGIC DIRECTOR

INNOVATIONSally Curtain

STRATEGIC DIRECTOR

Steve Coldham

STRATEGIC DIRECTOR

CORPORATE SERVICES

Sheena Frost

STRATEGIC DIRECTOR

Peter Fitchett

Manager Communications

Gerard Scholten

Manager Customer Service

Mike Whittaker

Manager

Manager Organisational Performance

Manager

Planning Wayne Mack

Manager

Fran Boyd

Manager Legal Support

Chief Financial

Andrew Davis

Manager

Gordon Shinnie

Manager Governance

Manager Information Technology

Manager City Planning

Nicola Ward

Manager Statutory Planning

Duncan Turner

Manager City Design

Manager City Presentation

Manager City Economy David Wilkinson

Manager

Management Michael Jansen

Manager

Family

Manager Safer Communities

Caroline Bell

Manager Connected

Communities Jo Smale

Group Manager Active Communities

Development Colette McMahon

Manager Bunjil Place (Arts)

RE

PO

RT

OF

OP

ER

AT

ION

S


Council staff

Employment Status Type

LocationMale FTE

Female FTE

Casual Employee 106 135

Casual Employee Total 106 135

Full-Time Employee 4 2

City Planning and Infrastructure 155 67

56 248

Corporate Services 33 38

Customer Focus and Innovation 34 55

Full-Time Employee Total 282 410

Part-Time Employee

City Planning and Infrastructure 1 38

32 464

Corporate Services 3 12

Customer Focus and Innovation 3 34

Part-Time Employee Total 39 548

Grand Total 427 1093

Com

mun

ity L

ife

City

Pla

nnin

g

Com

mun

ityD

evel

opm

ent

Com

mun

ity L

ife

Cor

pora

te

and

Inno

v

City

Pla

nnin

g

Com

mun

ity L

ife

Cor

pora

te

and

Inno

v500

450

400

350

300

250

200

150

100

50

0

Male

Nu

mb

er o

f E

mp

loye

es

CASUAL EMPLOYEE FULL-TIME EMPLOYEE PART-TIME EMPLOYEE


Male FTE

Female FTE

Assistants 2 33

1 71

106 126

10 136

43 7

26 115

60

26 50

66 52

0 3

Male FTE

Female FTE

0 4

0 52

0 3

0 6

Teachers 0 2

Teachers 2

0 12

1 76

427

1 76

Grand Total 427 1093

Ass

ista

nts

(Cer

tific

ate

III)

Ass

ista

nts

(Dip

lom

a)

Ban

d 1

Ban

d 2

Ban

d 3

Ban

d 4

Ban

d 5

Ban

d 6

Ban

d 7

Sen

ior

Offi

cers

MC

HN

Tea

m L

eade

rs

MC

HN

Yea

r 1

MC

HN

Yea

r 2

MC

HY

R2

Pre

-Sch

ool F

ield

Offi

cer

Teac

hers

Teac

hers

Acc

ompl

ishe

d

Teac

hers

Exe

mpl

ary

Teac

hers

Gra

duat

e

180

160

140

120

100

80

60

40

20

0

MaleFemale

RE

PO

RT

OF

OP

ER

AT

ION

S


Staff Recognition

2016 TEAM OF THE YEAR – BRIAN DAVEY AND


Belinda Sprake and Michele Scarlett

Selandra Rise Estate

Bill Howitt, Team Leader – Planning Compliance

Victoria

Alarah Townhouses (Ava Terraces), Cranbourne West

Australian Institute of Architects - Victorian

Glenda McMillan

Nino Occhietti

FINALISTSCasey Cardinia Business HubCasey Council in partnership with Waterman

Caz McLean

Casey’s Workplace Strategy

Digital Casey

Traineeship Program

RE

PO

RT

OF

OP

ER

AT

ION

S


Other Staff Matters

PROGRAM

our recruitment training to ensure our hiring

information on our intranet in relation to

ENTERPRISE BARGAINING AGREEMENT

PROFESSIONAL DEVELOPMENT

part of the Digital Strategy

employees on the issues most important

organisational culture in parallel with the

The organisation will use these insights


HEALTH AND SAFETY

KEY INITIATIVES PERFORMANCE

actions by December 2017

Implement monthly workplace inspection program

HEALTH PROMOTION

» »

» » » » »

RE

PO

RT

OF

OP

ER

AT

ION

S


Financial Summary

slightly higher than the prior year surplus of

to the timing of receipt of the Victorian

Council’s ability to meet current

Council’s current assets as a percentage of

200,000

150,000

100,000

50,000

0

2013 2014 2015

Surplus $000

2016 2017

500.00%

450.00%

400.00%

350.00%

300.00%

250.00%

200.00%

150.00%

100.00%

50.00%

0.00%

2013 2014 2015

Liquidity %

2016 2017


Obligations

30.00%

25.00%

20.00%

15.00%

10.00%

5.00%

0.00%

2013 2014 2015

Borrowings Ratio %

2016 2017

60%

50%

40%

30%

20%

10%

0

2013 2014 2015

Rates Concentration Ratio %

2016 2017

500,000

450,000

400,000

350,000

300,000

250,000

200,000

150,000

100,000

50,000

0

2013 2014 2015

Revenue Level $000

2016 2017

RE

PO

RT

OF

OP

ER

AT

ION

S


Where your rates went in 2016-17

Council Operations

$12.36

Recycling $15.52

$14.50Drains $6.14Engagement $2.41

$4.33

Maintenance $2.40

Libraries $2.79

Street Lighting

$2.13

Community

$3.09

Laws $2.74

$2.20

$3.00

$0.65

$1.05 Recreation $1.80

$0.71

$1.02

$1.09

$11.01

Construction

Footpaths $9.06


Our Performance

Local Government Act 1989

Local Government (Planning and Reporting) Regulations 2014

City of Casey prepares a quarterly report to the community that highlights its progress

Corporate Planning Framework to create the Council Plan 2017-21 Council Vision

The Corporate Planning Framework

Council how to get there in partnership with

All aspects of the framework contribute to

RE

PO

RT

OF

OP

ER

AT

ION

S


The Annual Report 2016-17 reports Council’s performance against what the organisation Council Plan 2013-17

Key Direction 1 –

Community:

Key Direction 2 –

Economy:

business growth to increase local

Key Direction 3 –

Community:

Key Direction 4 – Building and Managing

Key Direction 5 – Achieving Best Practice in Governance at Casey:

ensuring our engagement with the

performance measures:

Annual Budget 2016-17.

INDICATORS: Council

Plan

SERVICES:

LOCAL GOVERNMENT PERFORMANCE REPORTING


Key Direction 1: Services for Casey’s Community

Annual Plan

2016-17 Budget.

Various community consultations were

Child, Youth and Family Strategy

MANAGEMENT PLAN

Domestic Animal Management Plan 2013-2016» » » »

»

»

completion with the installation of the iconic

MANAGEMENT STRATEGYThe 2016-2022 ‘Rethink Your Waste!’ Strategy

RE

PO

RT

OF

OP

ER

AT

ION

S


DELIVERING TRANSACTIONAL

CHANNELS

new processes for an asset protection

Council Plan

performance of Council against the Council Plan

RECYCLING

with the opportunity to recycle as much of

two points on the 2016 results to 56

Council took part in the Community

consultation was equal to the state

category against the outer metropolitan


2016-17 Budget

Service Description of services provided

Early Years Community Support

Family Day Care

Kindergarten

Department: Connected Communities


Community Transport

Home and Community Care Services

Community Strengthening Management

Grants, Contributions and Subsidies

Strengthening Communities

Support Diversity Access and Inclusion

RE

PO

RT

OF

OP

ER

AT

ION

S


Department: Safer Communities


Animal Management

Community Safety Community Safety Strategy

Environmental Health

Fire Prevention Casey Municipal Fire Management Plan

Health Promotion Municipal Public Health and Wellbeing Plan

Immunisation Program

Local Law Enforcement


Parking Enforcement

Road Safety

Safety Village

School Crossings

Department: Active Communities


Arts and Events

Community Facilities

Leisure Facility Management

The Leisure Facilities Team is responsible for the management of

Sports Club Liaison

Sports Development

RE

PO

RT

OF

OP

ER

AT

ION

S


Department: Customer Service


Customer Service

Department: City Planning


Natural Resource Management

Sustainability


Waste Management


Family and Community Facilities

Maternal and Child Health (MCH)

Youth Services


Local Government Performance Reporting Framework (LGPRF) Results

Service Performance Indicators Results 2015-16

Results 2016-17

Material Variations and Comments

Aquatic Facilities

Service standard

Health inspections of aquatic facilities

inspections of Council aquatic

aquatic facilities]

closure of Casey ARC for

Health and safety

Reportable safety incidents at aquatic facilities[Number of WorkSafe reportable appropriate controls are in

Service cost

Cost of indoor aquatic facilities

aquatic facilities]

Council generates 25 cents

membership

Service cost

Cost of outdoor aquatic facilities

aquatic facilities]

The operational season was

opening in December

alterations to the warm weather

Utilisation of aquatic facilities The utilisation of aquatic facilities

RE

PO

RT

OF

OP

ER

AT

ION

S



Results 2016-17


Animal Management

Timeliness

Time taken to action animal management request

Number of animal management requests]

Service standard

Animals reclaimed

Council with no possibility of

Service cost

Cost of animal management service[Direct cost of the animal

The increase in cost in attributable to a large number

prosecution action resulting in long term housing at Council’s

Health and safety

Animal management prosecutions[Number of successful animal management prosecutions]

change to the Domestic Animals Act 1994

The results for 2016-17 are comparable to 2014-15 but the

management of the Animal

City

c

m



Results 2016-17


Food Safety

Timeliness

Time taken to action food complaints Council’s commitment to taking

public health of the Casey

Service standard

Food safety assessments

Food Act 1984

Food Act 1984

a higher number of inspections

increase in the number of

Service cost

Cost of food safety service

Food Act 1984]

Health and safety

Critical and major non-

[Number of critical non-

critical non-compliance outcome

RE

PO

RT

OF

OP

ER

AT

ION

S


Service Performance Indicators

Results 2015-16

Results 2016-17


Libraries

Library collection usage[Number of library collection

library collection items]

Resource standard

Standard of library collection[Number of library collection

of library collections is a result of

library in particular was historically

way our community searches for

many searching online for reference

more than 5 years to make room for

Service cost

Cost of library service[Direct cost of the library

in the way that the community is

Participation

Active library members*



Results 2016-17


Maternal and Child Health (MCH)

Satisfaction

MCH home visit

Service standard

Infant enrolments in the MCH service

change in comparison to

Service cost

Cost of the MCH service

Participation

Participation in the MCH service

Participation

Participation in the MCH service by Aboriginal children number of new Aboriginal

RE

PO

RT

OF

OP

ER

AT

ION

S



Results 2016-17


Waste Collection

Satisfaction

Kerbside bin collection requests

Service standard

Kerbside collection bins missed

Service cost

Cost of kerbside garbage bin collection service

collection bins]

Service cost

Cost of kerbside recyclables collection service

collection bins]

Waste diversion

Kerbside collection waste


Key Direction 2: Developing Casey’s Economy

Annual Plan

2016-17 Budget

ATTRACT AND ASSIST NEW AND

HELP THE STATE GOVERNMENT DELIVER A NEW CASEY TECH SCHOOL

THE SCHOOL SECTOR, TERTIARY

RELEASE DE-IDENTIFIED DATASETS TO

Council Plan

against the Council Plan

EFFECTIVENESS OF INVESTMENT ATTRACTION»

»

»

RE

PO

RT

OF

OP

ER

AT

ION

S


2016-17 Budget

Department: City Economy


Business Attraction Attracting new businesses to Casey region to create new employment

Business Development

Education, Employment and Skills Development



Results 2016-17


Economic Development

Service standard

Delivery of planned business development activities[Number of business

92.8% of businesses

program run by Council92.8%


Key Direction 3: Planning for Casey’s Community

Annual Plan

in the 2016-17 Budget

FINALISE THE CASEY HERITAGE STRATEGY AND GREEN WEDGE MANAGEMENT PLAN

Casey Heritage Strategy

Casey Heritage Strategy

Western Port Green Wedge Management Plan is the strategic framework

COORDINATION OF ENVIRONMENTAL

RE

PO

RT

OF

OP

ER

AT

ION

S


Council Plan

Council Plan

DECISIONS CONSISTENT WITH

DEFENSE AGAINST APPEALS)

number of VCAT appeals by 35 per cent

RESPONSIVENESS (TIMELY PROCESSING OF PLANNING APPLICATIONS)

88.6% of residents were reported

Planning Services

88.6%


2016-17 Budget

Department: City Planning


Planning Compliance Enforce the Planning and Environment Act 1987, the Casey Planning Scheme Section 173 Agreement

Planning Scheme Implementation

Growth Area Planning

Transport Advocacy, Planning and Development

Recreation Planning

the Open Space Strategy Leisure Facilities Development Plan


Statutory Planning

SubdivisionsSubdivision Act

RE

PO

RT

OF

OP

ER

AT

ION

S




Results 2016-17


Statutory Planning

Timeliness

Time taken to decide planning applications

between receipt of a planning

application]progressing to VCAT where

Service standard

Planning applications decided within required time frames[(Number of planning application

+ (Number of VicSmart planning

VicSmart planning applications

Service cost

Cost of statutory planning service[Direct cost of the statutory

Decision making

Council planning decisions upheld at VCAT

the number of VCAT appeals

The City of Casey supported Fund our Future, a campaign led by the National Growth Areas Alliance

(NGAA) to seek a dedicated national infrastructure fund for fast-growing outer municipalities like Casey.

RE

PO

RT

OF

OP

ER

AT

ION

S


Key Direction 4: Building and Managing Casey’s Assets

Annual Plan

2016-17 Budget

ACTIVELY PARTICIPATE IN THE NATIONAL GROWTH AREAS ALLIANCE

for fast-growing outer municipalities like

During the campaign the Victorian

(ENERGY EFFICIENT STREET LIGHT CONVERSION PROGRAM – PHASE THREE)


Council Plan

Council Plan,

CAPITAL WORKS PROGRAM

COMPLIANCE)

RENEWAL AND MAINTENANCE

LIFECYCLE COSTING)

to 54 per cent of the asset Depreciation

to 67 per cent of the asset Depreciation

DELIVERING TRANSPORT-RELATED

ADVOCACY PROGRAM

Advocacy Framework

on important issues on behalf of the

EMISSIONS Greenhouse gas emissions for Council

RE

PO

RT

OF

OP

ER

AT

ION

S


2016-17 Budget


Building Management Services

Building Management Services

Building Surveying Services by the Building Act 1993 Building Regulations 2006

Building Assets Management

Asset Management Plan for all classes of


Capital Works

Community Projects

Asset ManagementAsset Management Improvement Strategy

Civil Infrastructure Asset Management Plan


Design Management

Construction of

drains and paths


Department: City Presentation


Landscape Design and Construction

Casey’s Landscape Policy, Casey’s Street Tree Strategies

Landscape Services

Parks Services

Trees and Horticulture

Stormwater Management

Strategically manage Council’s stormwater network to mitigate

Maintain and Manage

plant

Maintenance of Council's roads, drains and paths

Management

Street Lighting

RE

PO

RT

OF

OP

ER

AT

ION

S




Results 2016-17


Roads

Satisfaction of use

Sealed local road requestsin the reporting system

Condition

Sealed local roads below the intervention level

Service cost

Cost of sealed local road reconstruction The increase in 2017

Service cost

Cost of sealed local road resealing

Satisfaction

Satisfaction with sealed local roads[Community satisfaction rating out of



Key Direction 5: Achieving Best Practice in Governance at Casey

Annual Plan

2016-17 Budget.

IMPLEMENT YEAR ONE OF THE NEW

STRATEGYCouncil’s Community Engagement Strategy

Council’s Vision, of the Council Plan 2017-21

International Community Engagement

in the Council Planorganisation’s community engagement

OPTIONS FOR THE CITY OF CASEY (REVIEW AND IMPLEMENT THE CASEY TRANSPORT ADVOCACY CAMPAIGN)

Council’s Advocacy Framework

RE

PO

RT

OF

OP

ER

AT

ION

S


Council Plan

performance of Council against the Council Plan

Local Government Performance Reporting Framework

(VARIANCE)

RATES (PER CAPITA)

(PER ASSESSMENT)

$664.94 collected

per head of population

$664.94


2016-17 Budget

Department: Communications


Advocacy and Community Consultation

Communication and Publications


Contract Management

Purchasing

Department: Finance


Accounting Services

Financial Accounting

Management Accounting

Payroll Service

RE

PO

RT

OF

OP

ER

AT

ION

S


Department: Governance


Civic Centre Support

Council Governance

Councillor Support

Risk Management

Information Management


Relations

Occupational Health and Safety

Organisational Development

Learning and Development

Department: Information Technology


Information Technology

Department: Legal Support


Legal Services


Department: Organisational Performance


Continuous Improvement

Business Improvement Planning

New Ways Program

Performance Measurement and Reporting

Department: Finance


Rates and Valuations



Results 2016-17


Governance

Transparency

Council decisions made at meetings closed to the public[Number of Council resolutions

meetings of a special committee

of Council or at meetings of a special committee consisting

emphasis on making

RE

PO

RT

OF

OP

ER

AT

ION

S


Consultation and engagement

Satisfaction with community consultation and engagementCommunity satisfaction rating out of 100 with how Council

Attendance

Councillor attendance at council meetings[The sum of the number of

at the last Council general

Local Government Performance Reporting Framework changing the way Councillor

Service cost

Cost of governance

general election] new Council following elections

Satisfaction

Satisfaction with council decisions[Community satisfaction rating out of 100 with how council has

the interest of the community]

Governance, management and other information

The City of Casey is constituted under the Local Government Act 1989 to provide leadership for the good governance of the municipal district and the local community. Council has a number of roles including:

» Taking into account the diverse needs of the local community in decision-making.

» Providing leadership by establishing strategic objectives and monitoring achievements.

» Ensuring that resources are managed in a responsible and accountable manner.

» Advocating the interests of the local community to other communities and governments.

» Fostering community cohesion and encouraging active participation in civic life.

Council is committed to effective and sustainable forms of democratic and corporate

making processes including community consultation, public forums such as ward meetings and the ability to make submissions to Special Committees of Council.

Special Committees of Council. Council delegates the majority of its decision-making to Council staff. These delegations are exercised in accordance with adopted Council policies.

PAGE 84 City Of Casey Annual Report 2016-17

RE

PO

RT

OF

OP

ER

AT

ION

S


Members of the community are welcome

opportunity for community members to submit a question to the Council or make

following meetings:» 23» 6 Special Council meetings» 10

Co

un

cillo

r

Ord

inar

y C

ou

nci

l M

eeti

ng

Sp

ecia

l Co

un

cil

Mee

tin

g

Sp

ecia

l Co

mm

itte

e (P

lan

nin

g)

Tota

l

Ablett 20 4 33

Aziz 20 6 34

Berkelmans 7 2 2 11

Beardon 7 3 3 13

Crestani 23 4 10

Flannery 15 3 4 22

Gilic 14 4 6 24

Jackson 14 4 6 24

Kaplon 2 1 11

Morland 6 2 3 11

Rosario 20 4 7 31

Rowe 12 2 4

Serey 22 5 36

Smith 21 5 35

Stapledon 22 6 10

Note: Councillors Flannery, Gilic and Jackson were elected in October 2016 and attended their

Councillor Beardon was elected in October 2016 and attended Council meetings commencing 10 November 2016 until his resignation effective 10 March 2017.

on 11 April 2017 following the election

SPECIAL COMMITTEESThe Local Government Act 1989 allows councils to establish one or more special committees consisting of:» » » »

»

» Councillors to enable them to work

»

As well as setting out the Councillor

»


»

»

»

CONFLICT OF INTEREST

that requires Councillors to act in the public

Councillor Allowance $

Cr Ablett

Cr Aziz

Cr Berkelmans

Cr Beardon

Cr Crestani

Cr Flannery

Cr Gilic

Cr Jackson

Cr Kaplon

Cr Morland

Cr Rowe

Cr Rosario

Cr Serey

Cr Smith

Cr Stapledon

»

»

MAYORAL ALLOWANCE»

»

RE

PO

RT

OF

OP

ER

AT

ION

S


Councillor CarerIT and

CommunicationsTraining and

EducationTotal

Cr Ablett 0 0 310 3,573

Cr Aziz 0 30,984

Cr Beardon 0 0 2,321

Cr Berkelmans 537 0 405 0 941

Cr Crestani 0 0 8,723

Cr Flannery 0 0 0 529

Cr Gilic 0 0 0 679

Cr Jackson 0 0 0 496

Cr Kaplon 0 505 2,506

Cr Morland 0 2,979

Cr Rosario 0 0 0 792

Cr Rowe 0 0 0 1,038

Cr Serey 0 0 4,840

Cr Smith 0 7,980

Cr Stapledon 213 0 7,112


Management

The Committee assists Council in carrying out its responsibilities for accountable

Committee meeting are subsequently

RE

PO

RT

OF

OP

ER

AT

ION

S


Ethics Committee meeting to report on the

RISK MANAGEMENT

The purpose of Council’s Business Continuity Plancapability to support the critical functions of

Business Continuity Plan i

corruption program has been in place since

continuity plan in each three-year internal

Municipal Monitor following the State

within two weeks of the report being

the opportunity to work with the Monitor

as a highly functioning Council that was


Governance and Management Item YES or NO

Reason(s) if answer is NO

Community engagement policy (policy outlining Council’s commitment to engaging with the community on matters of

strategy: Community Engagement Strategy

Community engagement guidelines Date of operation of current policy: Operating Community Consultation Policy

Strategic Resource Plan

the Act: Strategic Resource Plan 2017-21

Annual budget with section 130 of the Act: Budget 2017-18

Asset management plans Date of operation of current plans: » Asset Service Levels and

Financial Forecasts» Roads Asset Management Plan

» Bridges and Drainage Asset Management Plan

» Open Space Asset Management Plan

» Buildings Asset Management Plan

Rating strategy (strategy setting out the rating structure of

Date of operation of current strategy: Rating Strategy

Risk policy

approach to minimising the risks to Council’s

Date of operation of current policy: Risk Management Policy

Fraud policy Date of operation of current policy: Prevention of Fraud and Corruption Policy

Municipal emergency management plan Emergency

Management Act 1986 for emergency Emergency Management Act 1986 Municipal Emergency Management Plan

RE

PO

RT

OF

OP

ER

AT

ION

S




Procurement policy Local

Government Act 1989 the Local Government Act: Procurement Policy

Business continuity plan (plan setting out the actions that will be taken

Date of operation of current plan: Business Continuity Plan

Disaster recovery plan (plan setting out the actions that will be

Date of operation of current plan: Disaster Recovery Plan

Business Continuity Plan

Risk management framework (framework outlining Council’s approach to

Date of operation of current framework: Risk Management Plan Risk Management Procedure Manual

Audit Committee

processes to manage risks to the Council’s

Internal audit

Date of engagement of current

Performance reporting framework NO A Corporate Performance Reporting Framework is being

Council Plan reporting Date of reports: Quarterly Report to the Community

Quarterly Report to the Community


Mike Tyler

Cr Sam Aziz Mayor



Financial reporting

Risk reporting

Date of reports:

Performance reporting Date of reports:

Annual report

133 of the Act to the community containing with section 134 of the Act

Councillor Code of Conduct section 76C of the Act

Delegations

Meeting procedures

Date of Local Law preparation:

RE

PO

RT

OF

OP

ER

AT

ION

S


Statutory information

INSPECTIONLocal

Government (General) Regulations 2015

the Local Government Act 1989. »

any member of Council staff in the

»

minutes relate to parts of meetings that

» Minutes of meetings of special

»

» Local

Government Act 1989,

» Local

Government Act 1989.»


CONTRACTS

or more for works without engaging in a

ACCESSIBILITY ACTION PLAN » Council is currently preparing the new City

of Casey Accessibility Action Plan 2017-2021,in response to Council meeting its

Disability Discrimination Act 1992 Charter of Human Rights and Responsibilities Act 2006ensures compliance with the Disability Act 2006 Vic

»

» In conjunction with Outlook Employment

» In partnership with the Rotary Club of Casey the bi-annual Rotary Club of Casey

»

appropriate supports within the

CARERS RECOGNITIONCarers Recognition

Act 2012annually on its care measurement obligations

all practical measures to comply with Carers

Recognition Act 2012. the principles of that Act to people in care

community by:»

»

Council took all practical measures to ensure

information on the care relationship in:»

» for staff working in front-line positions with

»

was to encourage carers to participate in

RE

PO

RT

OF

OP

ER

AT

ION

S


DOMESTIC ANIMAL MANAGEMENT PLAN

Domestic Animals Act 1994, a Domestic Animal Management Plan

Domestic Animal Management Plan 2013-2016 by collecting

Domestic Animals Act 1994;information about responsible pet

FOOD ACT MINISTERIAL DIRECTIONS Food

Act 1984,a summary of any Ministerial Directions

No such Ministerial Directions were

year.

FREEDOM OF INFORMATION

Freedom of Information Act 1982certain statements in their annual report

Freedom of Information Act 1982.

The Freedom of Information Act 1982

with a legally enforceable right of access

Freedom of Information Act 1982

City of Casey


PRIVACY REPORT

Privacy and Data Protection Act 2014 the Health Records Act 2001

with the Privacy and Data Protection Act 2014 Health Records Act 2001

management reporting of requests for information to ensure it meets the requirements of the Privacy and Data Protection Act 2014

City of Casey

Protected Disclosure Act 2012, Council must

that Act

The Protected Disclosure Act 2012 aims

section 21(2) of the Protected Disclosure Act 2012.

ROAD MANAGEMENT ACT MINISTERIAL DIRECTION

Road Management Act 2004, Council must publish a copy or summary of any Ministerial

No such Ministerial Directions were received

RE

PO

RT

OF

OP

ER

AT

ION

S


City of Casey Year DCP Approved

DCPO# Levies Received $

Lyndhurst 2002

Cranbourne East LSP3 2008

Cranbourne (Thompsons Road) LSP6 1993 0

Narre Warren South (Cell Q) 1997

2006

Berwick South 1998

Ti-Tree Creek 1998

Cranbourne East 2010

Cranbourne North 2011

Cranbourne West 2010

Clyde North 2011

Botanic Ridge 2012

Clyde 2014

Berwick Waterways 2014

Brompton Lodge 2016 0

Total $46,402,876

Name of Development Contribution Plan

Total Levies Received ($)

Total Levies Total Development Contribution Plan Contributions Received (levies and works-in-kind) ($)

$ - $ -

$ -

Totals NIL NIL NIL


Nam

e o

f D

evel

op

men

t C

on

trib

uti

on

Pla

nP

roje

ct ID

Pro

ject

Des

crip

tio

nIt

em P

urp

ose

Pro

ject

Val

ue

($)

RD

53-0

1A

IN53

-02

IN53

-01

IN53

-02

RD

53-0

1A

IN53

-12

RD

54-0

1

IN54

-05

LS54

-01

IN54

-05

IN54

-04

RD

54-0

2

RD

54-0

2

IN54

-05

RD

54-0

2

Cra

nbou

rne

Eas

tno

ne

0

Cra

nbou

rne

Nor

thR

D02

none

0

Cra

nbou

rne

Wes

tR

D04

RD

11

RD

04

none

0

Tota

l $

21,

990,

566

RE

PO

RT

OF

OP

ER

AT

ION

S


Pro

ject

Des

crip

tio

n

Dev

elo

pm

ent

Co

ntr

ibu

tio

n

Pla

n

Pro

ject

ID

Dev

elo

pm

ent

Co

ntr

ibu

tio

n

Pla

n N

ame

Yea

r

Dev

elo

pm

ent

Co

ntr

ibu

tio

n

Pla

n A

p-

pro

ved

Dev

elo

pm

ent

Co

ntr

ibu

tio

n

Pla

n F

un

d

Wo

rks-

in-

kin

d

acce

pte

d (

$)

Co

un

cil C

on

-tr

ibu

tio

n (

$)O

ther

Co

ntr

i-b

uti

on

s ($

)

Tota

l Pro

ject

($)

Per

cen

tag

e o

f it

em

del

iver

ed

RD

0220

11

Com

mun

ity C

entr

eC

I06

Cra

nbou

rne

Eas

t20

10

RD

05b

2011

RD

04C

ranb

ourn

e E

ast

2010

with

Com

mun

ity C

entr

eLT

C-0

1C

ranb

ourn

e E

ast

2010

OS

02a

Cra

nbou

rne

Wes

t20

10

0

Gip

ps

Hw

yR

D14

Cra

nbou

rne

Eas

t20

10

Tree

cre

ekTi

-Tre

e C

reek

Thom

pso

ns In

stn

RD

20C

ranb

ourn

e N

orth

2011

RD

10C

ranb

ourn

e N

orth

2011

Gla

ssco

cks

Cra

nbou

rne

Nor

th20

11

Tota

ls4,

847,

349

2,37

5,82

3 35

5,16

1 2,

500,

000

10,0

78,3

33

RE

PO

RT

OF

OP

ER

AT

ION

S


Customer Service Commitments 2016-17 The following table outlines the organisation’s performance against its

Area Commitment Calculation

Animal Management business annually to ensure compliance with

Animal Management attacks against people or animals within 2 - 24

Animal Management

Arts and Events

Arts and Events

Building Management

Building Management

Building Services

Building Services

Building Services

Building Services



Building Services

Community Safety

occupier

Construction Supervision

Construction Supervision

Drainage and Cleaning




Early Parenting Support

months of age





We will complete new health business registration

satisfactory inspection


Family Day Care

Family Day Care

RE

PO

RT

OF

OP

ER

AT

ION

S



Fire Prevention We will assess permits to burn within ten working

Fire Prevention

Fire Prevention

Governance

Governance

Home and Community Care





commencement

Kindergarten

Local Laws

Local Laws



Maternal and Child Health

Maternal and Child Health

Park Services

Park Services

Planning None to report

Planning We will request further information on planning

Rates

Rates

Rates

Residential Waste Services Hard Waste

Residential Waste Services Kerbside Bins

We will replace missing or unrepairable bins within



Road Maintenance

RE

PO

RT

OF

OP

ER

AT

ION

S






Subdivisions

Subdivisions

Management owners to submit a response when consulting with the community on changes to parking restrictions

Management owners to submit a response when consulting

Management Schemes

Management



Youth Support and Counselling

Youth Support and Counselling


organisation nameGrants

AWARE (Australian

Action on Disabilities Within Ethnic

Al Emaan Women

Inc

Association

Carrum Downs Samoan


Casey & District Multiple

Association

Casey Chinese Seniors

Casey Choir

Casey Tamil Manram Inc

Cranbourne Italian Senior

Cranbourne Lions Concert

Church

Club

El Hokamma Senior

Associations of Victoria

Victoria Casey District

House

2016-17 Grants to Community Groups and Organisations

RE

PO

RT

OF

OP

ER

AT

ION

S



Seniors Group Inc

Church

Life! Central Ministries

Narre Warren Mechanics Institue Hall Inc

Narre Warren North

National Seniors

Association of Australia-

Casey

Congress

Inc


Rotary Club of Casey

Music

Serbian Community Association of Australia

Shri Sanatan Dharam Society Of Victoria

South East Oromo

School

South Eastern Christian Centre

Camps - Casey

Conference

The Global Coalition for Change

(Australian Tamil

Voices of Casey

Total $197,992.80

city of casey 4 city of casey annual report 2016-17 introduction welcome to the report of operations...

Documents