city of stonnington - multicultural.vic.gov.au 1... · microsoft powerpoint - workshop 1 - pavlou...
TRANSCRIPT
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City of Stonnington
DIVERSITYA Kaleidoscope of Cultures
Penny PavlouManager Aged, Diversity and Health
City of Stonnington
Local Government & Multiculturalism Conference
Wangaratta Victoria
27 August 2010
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• Total population 89,884
• Total CALD population 17,075 (20%)
• Languages other than English 108
• Non English speaking communities 135
• HACC Target Group 30% CALD
Who are we?
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Users of HACC Services
• CALD clients 40%
• Language at home not English 18.5%
• Interpreter required 7%
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The Journey
• An identified need to increase HACC staff awareness of local CALD communities
• Initial concept and program developed
• Realisation that program could be rolled out across the organisation
• CEO and Senior Executive support was required for success
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The Destination
• Branding
• Information and resources
• Promotion
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Branding
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Information
Staff Development Program
• Endorsed by CEO and Senior Executive
• Over 70 senior staff trained
- Knowledge- Commitment
- Support
- Seeding
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Information
Intranet Portlet
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Information
Community Cultural Profiles
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Information
CommunityLink
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Promotion
Desktop Calendar
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Challenges along the way
• Finding the right way forward
• Gaining Senior Executive support
• Convincing middle and senior management of the importance and success of the project
• Funding and staff resources
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What did we learn?
• Have good timing and a lot of persistence
• Grab opportunities when they arise
• Allocate appropriate resources for projects and initiatives
• Gain Senior Executive support
• Work collaboratively
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Have we been successful?•The program was highly supported by the CEO and Senior Executive
•This initiative has raised the profile of the CALD communities and their
service needs
•The new logo has been received well and is now used in all Council
publications
•Staff now have additional, relevant and practical information to support
their day-to-day tasks
•Increased use of the information and resources by staff on Council’s
Cultural Diversity Portlet
•30% increase in the use of the Stonnington CommunityLink telephone
interpreter service by residents calling Council staff
•Previously resistant Departments have developed important CALD friendly resources for their areas
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