city parks services - works management improvement project
TRANSCRIPT
City Parks ServicesWorks Management Improvement
Project
Full Facility Service Provider
Service Local Government & Private Organisations
300+ Skilled & Qualified Staff
9 Distributed Depots
750+ Vehicles & Equipment
60000+ Work Orders Monthly
40000+ Assets
Streetscapes mowing, vegetation control, spraying and street sweeping
Stormwater
Sports Fields
Auckland Domain and Wintergarden
Building Infrastructure & Trade Services
Playgrounds
Cemeteries
Public Toilets
Event Clean Up
Golf Courses
◦ Landscaping
◦ Infrastructure Maintenance
◦ Sportsfield Renovations
Various Software Products including multiple spreadsheets
Incomplete Asset Register
Manual Work Scheduling
Disconnected Mobile Application
No measurement of Resource Utilisation and Efficiency
Manual Contract Management & Reporting
Poor Asset Location Information
Customer Billing & Invoicing on Spreadsheets
Limited Capability to Chase New Contracts
Provide a Fully Managed Service (Cloud)
Improve & Consolidate Data for
Contract Management
Work Scheduling
Streamlined Service Request Process
Field Workforce Mobility
Automated Customer Billing
Health, Safety & Environment
Manage & Measure Results using
Business Intelligence & Reporting
Cloud based offering
Asset Management Scheduler
Work Order Management
Contract Management
Mobile Application
Integrated Financials
Cloud based offering: Low cost solution upgrades and the ability to easily stay on current
software versions;
The agility to expand (and contract) license levels to suit current
workloads and staffing levels;
The ability to access the system from anywhere and any connected device;
Access to on-stream expert advice and assistance in the configuration
and use of the MaxiCloud suite of software.
Start / Stop buttons to record WO
time.
Allocation of Tools & Materials to
WO
Add Tasks within WO
Standard functionality in Datasplice to capture GIS coordinates and photos including the ability to mark up the photo.
Integrated Google Maps in Datasplice providing directions to the exaction asset location from the Work Order.
New Outcome Based Contract with New Services & Locale
Compressed Timeframe of 5 months
Multiple Data Loads with Incomplete Datasets
Business Resources not Dedicated to the Project
Field workforce – Varied IT Skills / Aged Workforce
Mobile Devices Needed Replacement
Network Infrastructure at Depots Insufficient
Project Manager Change
300 MaxiCloud Users
165 Datasplice Users
30,000 Work Orders Generated for July
Field Staff Operational on Mobility App
Ordering of Stock & Materials
Business Operational
‘Vanilla’ Product Implementation
Tight Management of Project Scope
Phased Delivery Approach
Committed Project Team & SMEs
Dedicated Testing Team for Integration & Data Input
Dedicated Project Resources Essential
Change to Organisational Structure & Contract Terms - not
ideal
Current Business Processes Defined Prior to Project Kick Off
Dedicated Training to Ensure Understanding & Adoption
Change Management Underestimated
Infrastructure Requirements to be Determined Early
More Time Needed on Financial Integration & Workflows
More Time Needed Upfront on Dashboarding & Reporting
Timesheeting Application
B2B Integration to Auckland Council’s SAP system to
Provide Real-time WO Data & Claims and Contract
Reporting
Cognos BI Reporting & Advanced Analytics
Madge Wilkinson
Head of Transformation & Support
021 728 786