citysynergytm covid war roomwar room facing this pandemic with resilience covid-19 has raised...
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CitySynergyTM COVID War Room
Solution brochure. 2020
2Deloitte Technology, S.A.
CitySynergyTM COVID War RoomFacing this pandemic with resilience
COVID-19 has raised uncommon challenges and represented a singular
moment for humanity. Although a global problem, cities play a key role in
tackling it. The most resilient cities are able to:
Maintain a cross-sectional view of all stages of the process
Maintain the consistent level of service to citizens and manage
critical resources
Respond to companies’ and citizens challenges
COVID War Room is specially designed to support cities and governments facing these challenging times.
Integrated PandemicResponse
Centralization of requests/ occurrences spotted by citizens on services
Monitoring COVID-19 Suspicious Cases
Real-time monitoring and reporting of COVID-19 case developments
Managing COVID-19 Test Scheduling & Results
Consolidation of tests scheduling and results in just one place
Monitoring Resources Availability
Supervision of assets/ equipment availability and capacity and resources
allocation
What it does
3Deloitte Technology, S.A.
A solution enabled by CitySynergyTM
How it happensCOVID War Room is anchored in CitySynergyTM. CitySynergyTM supports city operations by combining the capacity to define work processes with the abilities of integrating and visualizing data. It leverages the power of AWS Cloud and Serverless Computing to host, integrate, manage, and correlate data.
CitySynergyTM solution is meant to be
applied in a command center - a facility
used to provide centralized command,
displaying dashboards with real-time data
about the city’s status.
The CitySynergyTM Software-as-a-Service
(SaaS) Platform contains the city operator
user interface, allowing users to visualize
reported incidents, perform root-cause
analysis and escalate issues for resolution.
CitySynergyTM offers an Executive
Dashboard allowing decision makers to
have access to real-time date about the city
through their own devices. This supports
data-driven decision-making.
CitySynergyTM includes an app used by
citizens to report issues that need to be
solved and that will originate incidents in
the CitySynergyTM platform.
Platform Command Center Executive Dashboard Citizen & Field Mgmt. App
CitySynergyTM COVID War Room
4Deloitte Technology, S.A.
A successful first mover
Cascais Municipality has quickly adopted CitySynergyTM COVID War Room to face the pandemic. Keen on responding to its citizens’ requests, maintaining their safety and health, and rapidly recovering its economic activity and tourism, Cascaispartnered with Deloitte to thrive during and after the pandemic.
• Holistic overview and management of the entire
COVID-19 process in one single platform
(suspicious cases, test schedules and results, and
maps showing the spread of infection)
• Maximum efficiency of their health, emergency and
other related resources
• Citizen engagement, by involving them in the battle
against COVID-19
• National and international perception of
confidence and security, key to restoring its
tourism-based economic activity
ResultsImplementation
“These kind of initiatives [mass testing the population] also increase people’s confidence, which is needed now that we are trying to
restart the economy. CitySynergy boosted the process.”Miguel Pinto Luz – Deputy Mayor of Cascais
20,298 # scheduled tests
92%Tests Realization Rate
27Call centers operators for COVID
Indicators computed with data from 03/19 - 06/17
Occurrence Map
CitySynergyTM COVID War Room in Cascais
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