civic user testing group as a model in changing the relationship between government and residents...
DESCRIPTION
Presentation at the Code for America Summit in the context of the "Changing the Relationship Between Government and Residents" panel.TRANSCRIPT
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Changing the Relationship: Government and Residents
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Civic User Testing Group * @smartchicago * @danxoneil
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Smart Chicago Collaborative
Civic User Testing Group * @smartchicago * @danxoneil
• Access: if a resident is not connected to the network, they’re nowhere
• Skills: if they don’t know how to coax the Internet, they’re not really anywhere
• Data: if there’s nothing meaningful to look at, where does that leave all of us?
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Civic User Testing Group * @smartchicago * @danxoneil
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Development idiosyncrasy
Civic User Testing Group * @smartchicago * @danxoneil
• Governments publish lots of great data, but standards are slow in coming
• Developers make lots of apps, but often without talking to anyone outside their circle
• Residents request access to information, but often it is divorced of structure
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Civic User Testing Group * @smartchicago * @danxoneil
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So we started the CUTGroup
Civic User Testing Group * @smartchicago * @danxoneil
• A set of regular residents who get paid to test civic apps
• Inside public computer centers (Access)
• Where we teach each other about technology (Skills)
• And developers hear direct feedback from residents about their products (Data)
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Civic User Testing Group * @smartchicago * @danxoneil
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ACCESS: Engaging in situ
Civic User Testing Group * @smartchicago * @danxoneil
• Inside public computer centers– libraries, health centers, community rooms
• Engaging not just residents, but librarians and computer IT people
• Experiencing these rooms as residents, not just funders or developers or researchers
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Civic User Testing Group * @smartchicago * @danxoneil
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SKILLS: Learning while making
Civic User Testing Group * @smartchicago * @danxoneil
• Everyone learns– residents learn about civic apps, developers learn about user testing, governments learn about people care about
• Engagement through technology: lasting relationships through shared interfaces
• All of this in a different mode of engagement– less heat, more light
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Civic User Testing Group * @smartchicago * @danxoneil
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DATA: Honing our work
Civic User Testing Group * @smartchicago * @danxoneil
• Residents are users• Users are everything• This is the most common
mantra of startups• We’ve got to make things that
people can’t live without• Things that they love
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Civic User Testing Group * @smartchicago * @danxoneil
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Let’s do this.
Civic User Testing Group * @smartchicago * @danxoneil
• http://cutgroup.smartchicagoapps.org/• [email protected]• @danxoneil• @smartchicago• /smartchicago