STRONG RELIABLE TRUSTWORTHY FORWARD-THINKING

1

249 cases

157 cases

466 cases

33 cases 11 cases4 cases 775 cases

Manulife (Singapore) Total Claims – FY 2012

Total Claims (FY 2012): $26.83 million (1,800 cases) (Excluding 108 cases of payor with waiver of premiums)

68 cases 12 cases25 cases

STRONG RELIABLE TRUSTWORTHY FORWARD-THINKING

2

Manulife (Singapore) Death Claims - FY 2012

Total Claims (FY 2012) : $12.90 million (249 cases)

12 cases

126 cases

14 cases 7 cases

90 cases

STRONG RELIABLE TRUSTWORTHY FORWARD-THINKING

3

Manulife (Singapore) Critical Illness Claims – FY 2012

Total Claims (FY 2012): $10.27 million (157 cases)

21 cases

90 cases

2 cases

16 cases11 cases

1 case2 cases 3 cases 3 cases 4 cases 3 cases

STRONG RELIABLE TRUSTWORTHY FORWARD-THINKING

4

Manulife (Singapore) Death & TPD Claims – FY 2012

275 cases

282 cases

+54%

Average $48.6k per claim Average $32.4k per claim

STRONG RELIABLE TRUSTWORTHY FORWARD-THINKING

5

$180,000,000

$190,000,000

$200,000,000

$210,000,000

Death & TPD (Up to Q3 2011) Death & TPD (Up to Q3 2012)

$208,086,000

$192,665,000

Insurance Industry Death & TPD Claims – Up to Q3 2012

4,664 cases

4,496 cases

-7%

Average $42.85k per claim Average $44.6k per claim

Source: LIA

STRONG RELIABLE TRUSTWORTHY FORWARD-THINKING

6

$6,000,000

$7,000,000

$8,000,000

$9,000,000

$10,000,000

$11,000,000

$12,000,000

Critical Illness (FY 2011) Critical Illness (FY 2012)

$7,875,000

$10,271,000

Manulife (Singapore) Critical Illness Claims – FY 2012

120 cases

157 cases

+30%

Average $65.6k per claim Average $65.4k per claim

STRONG RELIABLE TRUSTWORTHY FORWARD-THINKING

7

$100,000,000

$110,000,000

$120,000,000

$130,000,000

$140,000,000

Critical Illness (Up to Q3 2011) Critical Illness (Up to Q3 2012)

$134,323,000

$120,127,000

Insurance Industry Critical Illness Claims – Up to Q3 2012

2,528 cases

2,587cases

-11%

Average $53.1k per claim Average $46.4k per claim

Source: LIA