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www.clarilog.com 2 ClariLog : Together to manage your projects 3 The mission of the IT department: do more and better for less 4 ClariLog - Asset View Suite, a flexible software offer to address your current needs and to evolve with you tomorrow 5 Testimonial: Niort Healthcare center 6 ClariLog solutions’ overview 8 Know, get notified & optimize... ClariLog IT Asset Management & Service Desk Solutions FRANCE

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Page 1: ClariLog Climatique Orsyp... Food Champagne Nicolas Feuillatte Häagen Dazs DUC... Hospitality/Transportation/Tourism Nausicca B&B Hôtels Eurolines VVF Villages

www.clarilog.com

2ClariLog : Together to manage your projects

3The mission of the IT department:do more and better for less

4ClariLog - Asset View Suite,a flexible software offer to address your current needs and to evolve with you tomorrow

5Testimonial:Niort Healthcare center

6ClariLog solutions’ overview

8Know, get notifi ed & optimize...

ClariLog

ClariLog solutions’ overview

Know, get notifi ed & optimize...

IT Asset Management & Service Desk Solutions

FRANCE

IT Asset Management & Service Desk SolutionsIT Asset Management & Service Desk Solutions

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References

Presentation of ClariLogClariLog is a French software editor specialized in managing IT infrastructure IT and other equipment Help Desk

ClariLog’s ambition is not simply to put its software on the market but also, and above all that, it is to support the users in every phase of the management solutions’ implementation, from the beginning of the project until daily use with of course training, consulting etc.

ClariLog is organized in 4 poles of expertise: R&D & Quality : to provide you innovative, functionally rich, and even more easy to use solutions

Support : is provided by our team of hotline consultants, experts in our solutions in order to assist you technically

«Professional services»: to follow, advise, analyse your existing system, insert management processes in your targets etc.

Training: by providing training on specifi c ClariLog software topics and pragmatic training session aligned with management objectives that you have set in order to reach them as fast and as easily as possible

ClariLog is currently proud to work with about 900 user references in all kind of industries (private and public, manufacturing, services, distribution, etc.) on French speaking market (France, Belgium, Switzerland, Luxembourg, Quebec, etc.)

Our service offering and ranges of solutions are broad and flexible enough to respond to the needs of key accounts (more than 3000 workstations and /users to manage) to smaller infrastructures (around 50 workstations)

2003 2007 20072008

2009 20102011

2011Entrance in the Investor Capitol, the limited Liability company ClariLog becomes ClariLog SA.Investments dedicated to the development of the 2nd generation software: ClariLog - Asset View Suite and ClariLog - Service Desk

Years dedicated to Research & Development of the software package

Official launch of ClariLog - Asset View Suite and ClariLog - Service DeskGradual withdrawal of the minority shareholders

Consolidation of the ClariLog softwares’ market position

Entrance of ClariLog in the Flexos Groupe.

Creation of the limited Liability company ClariLog by the entrepreneur/ founder of ClariLog1st generation ClariLog software ‘ClariLog - IT Asset Management’ asset management and Help Desk orientated (2001 technology)

July February December

40% of clients in the public sectorMunicipalities, urban or territorial communities CCI de Bastia et de la Haute-Corse Ville de

Saint-Quentin Ville de Bastia Ville de Lens Ville de Montauban Ville de Soissons Les Portes de l’Essonne...

Health Care centers Centre Hospitalier de Bastia Centre Hospitalier

Nord Essonne Centre hospitalier de Niort Centre Hospitalier de Senlis Centre Hospitalier

Sud Seine et Marne Groupe hospitalier Public du Sud de l’Oise...

Different public sectors La cité de l’Architecture et du Patrimoine Musée des arts et métiers - Le cnam Allocations

familliales - Caf de l’Ain ENSOSP - Ecole Nationale Supérieure des Offi ciers de Sapeurs-Pompiers SDIS 49 Autorité de la concurrence Chambre de

Commerce et d’Industrie d’Ajaccio et de la Corse-du-Sud Chambre de Commerce et d’Industrie de Bastia et de la Haute-Corse...

Prestigious private referencesManufacturing Aubade -Lingerie de femme Delsey Le Creuset® Grofi llex Procter & Gamble Trigano Tupperware France...

Distribution Brico Depôt Gamm Vert Scapest...

Services Assurone Group CER France Champagne - Nord

Est - Ile de France Groupe Studia...

Food Champagne Nicolas Feuillatte Häagen Dazs DUC...

Hospitality/Transportation/Tourism Nausicca Eurolines InterContinental Carlton

Cannes...

Some international referencesEurope Banque Heritage FN Herstal Socom

Televerbier - Valais Suisse...

North America Fenplast Offi ce municipal d’habitation de

Montréal...

Africa and Middle East Lafarge Les ciments de Bizerte...

ClariLog: together to manageyour projects

2

you technically

session aligned with management objectives that you have set in order to reach them as fast and as easily as possible

and public, manufacturing, services, distribution, etc.) on French speaking market (France, Belgium, Switzerland, Luxembourg, Quebec, etc.)

With ClariLog, optimize your management solutions by giving priority to usability as well as technical performances

Click & Manage: Installation and settings in less

than 2 hours An immediately ready to use

solution Any question will get an answer in less than 3 clicks

The aim of ClariLog is not only to provide software solutions that are rich in functionality in order to meet all of your needs, but also and above all, that those solutions fulfi ll your targets and are used by all the concerned coworkers by giving : All the indicators, analysis and

alerts necessary to strategic decisions, Ease of navigation, exploitation

and research in order to easily access needed data, An incomparable usability and

easy to familiarize with in order to be immediately operational

That is why; ClariLog has formalized this philosophy into the « Click & Manage », which means:

Multiple entry points : from the most precise information access all of the IT’s infrastructure Edit complex and personalized

request without knowing database structure, Results in just a few limited clicks.

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21%Investments

45%Use

21%Support

13%Administration

Find products and solutions from ClariLog.

Visit our website www.clarilog.comJoin ClariLog and our team on the offi cial Facebook page. Be the fi rst informed of our latest news.www.facebook.com/CLARILOG

Stay connected!>3

The mission of the IT department: do more and better for less

ClariLog: improve productivity and start savingSince 2003, ClariLog has accompanied the IT managers of more than 900 companies and public organisms in their Help Desk and IT Asset management.

Our mission is to help you in your daily challenges that are the reduction of exploitation costs while improving your IT systems performances.

Our solutions will allow you to work in favor of the reduction of your IT assets’ TCO

Total Cost of Ownership (TCO)It has been estimated to 4000€ a year for a workstation and 8000€ for a laptop (Gartner).

It includes all the cost related to acquisition and utilization: Management cost: overhead costs Hardware and software costs: the computer and

the upgrades Default and downtime costs, planned or not Running cost: Technical support, deployment,

electrical consumption

Minimize downtimeThanks to regular infrastructure audit exploitation and to Help Desk solution functionalities: Get alerts on critical points Reduce unproductive time by being warned more

quickly of user incidents Minimize downtimes by identifying and dealing

proactively with frequent breakdowns Improve their productivity by detecting user

training needs.

Rationalize running costBy using related modules and analyzing data tracked by the Help Desk thanks to included reporting: Reduce your electrical bill by planning the works-

tations’ shut down Save time in order to spend it on more value added

tasks Control outsourced operations or do in-house Analyze support and maintenance activity in order

to optimize it.

ClariLog contributes to improve several management areas IT department fi nancial Management

Budget follow up, resources purchasing and residual value Legal risk prevention

Licenses compliance, control of banned software Communication improvement

Between departments and users and within the IT department Support to decision making

Activity analysis: time, costs, nature, satisfactionForecast: budgets, resource evolutions, training

By using ClariLog solutions, you will save from 1 to 3% of TCO per workstations: 1% for basic utilization: automatic inventory, user

incident follow up, standard indicator utilization Up to 3% for advance utilization: fi nancial reports,

stock follow up, workstations shut down planning, management of the entire request, implementation of standard procedures and knowledge bases, etc.

ClariLog offers numerous functionalities to use in order to reduce TCOExtend your equipment’s lifetimeAudit and inventory functionalities included in ClariLog solutions, allows you to act on lifetime: Control the features of material by auditing them

frequently Get useful information for preventive maintenance

implementation Reallocate resources according to real needs Manage effi ciently lifecycle

Avoid unneeded expensesBy tracking administration and account related data and by using reporting tools: You will not buy what you already

have by managing your licenses You will not renew unnecessary

contracts by being alerted on deadlines Minimize the abuses by managing

consumable stocks Rationalize purchases by fi tting

resources to departments’ needs.

Information technology infrastructures are the core of your business, they support your activity and often are the pillars of your competitiveness. They are also one the main sources for technological, fi nancial or legal risks which must be anticipated and secured.

The IT system department must: Guarantee a reliable infrastructure Ensure the availability of the resources and the services’ continuity. Provide an effi cient support to the business departments and to the productions services Guarantee the control of the costs and budgets

After a phase of big investments in the years 1990 to 2000, followed by a period of stabilization of the last decade’s systems, the main issues today are: reduction of costs, connectivity, mobility and cloud services.

To pass this major milestone, the IT system departments have no other choice than; Perfectly control their material and software infrastructure Manage costs, anticipate expenses, and optimize budgets Know the issues and needs of their business Ensure an effi cient technical and functional support to the users

IT Asset Management and IT Service Management solutions are indispensable to the directions in order to fully accomplish these missions and have the information necessary to the best decision making.

To pass this major milestone, the IT system departments have no other choice than;control their material and software infrastructure

and optimize budgetsthe issues and needs of their business

functional support to the users

IT Service Management solutions are indispensable to the directions in order to fully accomplish these missions and have the information necessary to

>

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At the center of your daily acti-vities, the ClariLog - Asset View Suite solution includes all the functionalities that allow you to have a reliable vision of your IT infrastructure, optimize the mainte-nance and assistance to users, and leverage all the information to take better decisions.The ClariLog - Asset View Suite solu-tion is composed of a central core, ClariLog - Asset View, and additio-nal software for security, audit, help desk, physical inventory, and com-plementary tools for installation, backups etc.All the software modules are totally embedded, and are based on a common referential the CMDB of ClariLog - Asset View.

ClariLog - Asset View will allow you to meet 3 key objectives

Improve user performance and results with an optimized management of hardware, software resources.

Optimize all the costs related to investment and their operation

Increase user satisfaction by ensuring the availability of resources

At the heart of the solution, ClariLog - Asset View’s core product allows you to access and visualize all the managed data, extract useful indicators for decision making, and get alerts and notifi cations:

Asset Management: IT equipment, accessories, phone devices, furni-ture, software and licenses.

Inventory: agentless network inventory, physical inventory with bar codes, label editing,

Affectation and cost centers: users, geographical location, organizational unit, material/device lending, reservations

Life cycle, consumption, adminis-trative and fi nancial management: contracts, warranties, subcontrac-tors, stocks, consumables’ stock fluctuation.

Tools: tasks, quick notes, monito-ring, remote control

Analysis and Reporting: alarms, queries, report portfolio.

ClariLog - Asset View Suite,a flexible software offer to address your current needs and to evolve with you tomorrow

Help DeskService DeskControl the sequence of actions for service interventions, manage efficiently user support, improve availability of hardware resources, measure your activity and performances of IT services.

Help MeSingle point of contact for user assistance, which allows users to issue requests for technical interventions, training courses, consumables, etc., and monitor their processing.

Mobile DeskMobile web interface which allows you to follow and manage your users’ requests, update the current requests and consult your list of to-do tasks.

AuditFast InventoryPerform a hardware and software inventory of your local or remote infrastructure in order to update automatically your ClariLog - Asset View CMDB. Audit at desired frequency workstations, portable computers and your physical or virtual servers (Windows, MacOS, Linux, UNIX) without any deployment of agent or service.

Mail InventoryAutomate mobile workstations’ inventory and recover the results by e-mail or FTP.

Plug & AuditAudit and integrate with a simple USB drive, information of isolated workstations, servers and mobile terminals into your CMBD (no installation required).

SNMP DiscoveryFind and audit active components and network peripherals responding to the SNMP protocol, such as independent network printers, switches, routers, etc. Get additional information, such as the printer consumables are fi ll-levels, in order to trigger alerts.

SecurityDetect AssetDetect automatically any equipment connected to the network and get alerts.

Green ITPower ControlReduce environmental footprint by making energy savings. Use a set of functionalities and indicators: plan networked workstations shutdown, assess the energy consumption of different types of equipment and thus control the savings made.

ToolsRemote InstallerAutomate the installation of software by remotely deploying the MSI packages. Based on the same technology as the other ClariLog modules, these actions are remotely done without any agent or service on the users’ devices.

PowerfulAdditional Modules

ClariLog - Asset View Suite

4

SERVICE DESK PORT

AILS

Help Me Mobile Desk

AUDI

TTO

OLSASSET VIEW

Fast Inventory

Detect Asset

Plug & Audit

Remote Installer

SNMP Discovery

Power Control

Mail Inventory

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thanks to call centralization and knowledge base, intervention tracking, diagnosis support with Infrastructure management’s information.Beside hotline calls, the main elements managed with ClariLog solutions’ support are:

Hardware equipment inventory (pc, server, active network elements, printers, etc.) monitored and updated quarterly: localization, warranty, purchasing price and cost, hardware and network confi guration,

Deployed softwares and internet explorer version inventory IT material lending

ClariLog Asset View Suite is the daily monitoring tool of the Operation team’s activity which allows:

To control equipment under their responsibility : who, what and where To provide effi cient services to users To be warned in case of delayed interventions, lent material’s return To Facilitate new resources’ deployment Centralize all information useful for decision.

«In the morning, I open ClariLog and get feedbacks from my team concerning incidents, what’s late, etc. ClariLog is one of our main daily working tools. » declared M. Pougnard, Operations Manager.

The next step in the improvement process implemented by Niort healthcare center is providing a self-service web portal, ClariLog - Help me, to administrative and medical staff which allows them to issue requests and follow their handling status.

A more effi cient user support thanks to ClariLogReference Pole of the Deux Sèvres province, Niort Healthcare center gathers on the same site a set of cutting edge techno-logies for treatment, exploration and medical imaging. The healthcare center put at its patients disposal about 40 specialized hosting services, i.e. over 3101 agents lending their savoir faire and skills to the 390000 annual days and sessions.

The IT department (operation, research, security) actively support administrative and curing activities by maintaining and upgrading IT applications and equipment (1600 workstations).

Within a context of continuous improvement and with the implementation of a computerized patient fi le, the management of hardware, software and network assets as well as the follow up hotline calls was a major challenge for the IT department.

The previous solution meant to manage IT inventory was not matching the functional and reliability requirements of Niort Healthcare center, so a public call for tenders was launched in 2010.

ClariLog - Asset View Suite has been deemed among 8 solutions to manage IT infrastructure and Help Desk solutions based the following criteria:

Quick deployment and agentless inventory technology Usability, user friendliness Follow up hotline calls that are easy to implement, easy to set

which allows the process to evolve

The implementation of the solution has been processed in july 2010 and ClariLog supported us on :

Solution’s installation and setting Knowledge transfer and system administration Utilization training Administrative and fi nancial data recovery

M. Claude POUGNARD (Operation Manager) in charge of this project was operational in less than 2 days of training.

After more than 2 years of operations, 80% of the calls are registered by 3 technicians in charge of the Hotline (250 to 300 tickets/ month). M. POUGNARD sees a real improvement in user support effi ciency: intervention time reduction

Le Centre Hospitalierde Niort

In short

Goals achieved and needs met for Le Creuset®.

Meeting with the group’s IT service two years after ClariLog’s

installation.

Internationally known for its French know-how, Le Creuset®,

developer and producer of enameled cast iron cooking utensils,

chose ClariLog two years ago, editor of asset management and

help desk solutions, in order to provide the oversight for the 300

workstations of the production site in Fresnoy-le-Grand, depart-

ment of Aisne, France.

In 2009, a renewal of the group’s computing equipment

generates an important expansion in size, creating an increase

in terms of management needs whether fi nancial, technical,

administrative or legal.

« It was necessary to have a perfect knowledge of the IT assets, their extent and their exact position”, explains Antoine Smigielski, system and network ad-ministrator since 2009 at Le Creuset®, “the IT team had been working without any tools, it was murky and confusing. »On the basis of these fi ndings, the IT system department enters

a research phase in order to install an asset management and a

help desk solution, and thus consulted several suppliers. They

quickly realized that some solutions are limited in functionality

and that others, on the contrary, are much too complicated to

use, resulting in a higher need of training and an increase of ins-

tallation costs. The solution ClariLog was chosen based on its

many differentiators, such as “an intuitive interface and a fast

and easy-handling” confi rms the main user of the solution, Geof-

frey Despinoy, IT technician at Le Creuset®. The IT system depart-

ment decides to install ClariLog - Asset View Suite, as well as

ClariLog – Service Desk in May 2009.

Today, after two years of use of ClariLog’s solutions and services,

the facts are clear and the outcome is positive:

« Antoine Smigielski indicates that with only two users in the service, 3 or 4 servers and about a hun-dred computers to manage, ClariLog has become es-sential in our job, it saves us a considerable amount of time.»« Geoffrey Despinoy adds that, the reporting is an effective tool to trace stock and consumables.»The time saved is substantial and the functionalities allow a fast

and effi cient exploitation, in terms of incident tracking, renewal

of contracts, license control or even management of the consu-

mables’ distribution: the savings generated are tangible.

Press release

ClariLog - Le Creuset® : a successful partnership

5

TestimonialNiort Healthcare center

Volume 3101 agents 1600 workstations (desktops, laptops, servers) 300 tickets / month

Objectives Easy and centralized management of all hardware and

software resources Support activity follow up for faster and more effi cient

response

Solutions ClariLog Asset View with the following modules: Fast Inventory,

SNMP Discovery and Mail inventory Service Desk and Help Me.

Benefi ts All the daily useful information centralized in a unique

database Time savings in ticket resolution thanks to the

knowledge base Alerts in order to be more reactive

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ClariLog - Asset View

An innovative approach of IT Asset ManagementSimplify the management of your IT infrastructureClariLog offers a range of simple and effi cient software that are easy to set up for the daily management of your IT resources.

Combining agentless network inventory functiona-lities with powerful and easy to use management functionalities, Asset View suite gives you an overall and precise view of hardware and software assets.

With ClariLog - Asset View Suite: Get an accurate, reliable and constantly

updated inventory of deployed hardware and software assets.

Master the cycle of your resources Analyze your infrastructure, get alerts and

support the decision making process with couple of clicks.

Completely synchronized with the Service DeskIT asset management which is completely integrated to Help Desk management offers a valuable support for technicians dealing with ticketing and maintenance.

Conversely, ticket tracking backed up by asset management allows a quick and pragmaticanalysis in order to take the best decisions in terms of resource maintenance, renewal, and upgrade.

Compatible with ITIL approachAsset View Suite and Service Desk have been designed to support an ITIL approach for the establishment of following procedures and business rules.

Confi guration management CMBD Problem management SLA Knowledge base

ITIL concept are dealt in a pragmatic way in order to either respond to a very strict application or to be flexible enough in order to bypass procedures that could be constraining for smaller teams.

More info onwww.clarilog.com

In addition to the reliability and richness in terms of functionalities, our other priorities are to guarantee you a quick familiarization of our solutions and perfect adaptation to all the needs of IT department members.

Starting from an observation that IT departments manage several areas (technical, decisional or administrative) our development and IHM teams strived to provide you simple and user friendly solution by emphasizing an innovative interface and an incomparable usability.

That is why, the solution ClariLog - Asset View is structured in “management areas” like:

Ticketing, Lending, User, Providers, Furniture, Settings.

Hardware, Network, Stock, Accessories, Telephony Consumables,

Audit, Inventories, Software, Reports, Contracts, Financial reports,

General ergonomics of ClariLog - Asset View solution

Completely synchronized with the Service Desk

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ClariLog meets organizations’ 3 key objectives:

Improve user performance and results with an optimized management of hardware, software and other resources.

Optimize all the costs related to investment and their operation.

Increase user satisfaction by ensuring the availability of resources

IT infrastructure is the cornerstone of an organzation’s strategy. IT departments’ concerns range today from performance to user support as well as structural cost controlling.

ClariLog - Asset View Suite includes all management activities necessary to this organizational philosophy. At the center of your solution, component management is presented in a unique and intuitive interface, and is based on ITIL recommendations.

Audit processes give you an overall and interactive view of your hardware and software confi gurations. All the data is listed by category and make up a searchable data base thus allowing multitude of queries for a quick and effi cient processing.

ClariLog - Asset View Suite allows you take the best decisions while considerably reducing cost of ownership.

Benefi tsQuick deployment and familiarization

User friendly and intuitive

Inventory automation

Completeness of returned information

Powerful and scalable reporting

Financial cost controlling

Decision making support

Cutting Edge Technology

Click & Manage : a unique concept

Solution without ClariLog

Settings. Consumables, Financial reports,

Xavier Caplain

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The support and maintenance activity of your IT infrastructure is a major stake for your organization, because it influences directly the productivity of all users and departments.

Efficiency of interventions to users reduces unproductive time coming from stuck staff members or unavailable equipment. This better reactivity contributes to great savings by redu-cing total cost of ownership (TCO), which has been estimated by the Gartner consultancy firm to 4000€ per year and per workstations.

With ClariLog - Service Desk, we provide several axes of improvement for:

Support teams: Time savings thanks to the centralization of requests,

better visibility on tickets especially in case of the col-league’s absence. Diagnosis support thanks to the synchronization with IT

Asset Management and creation of a data base in order to avoid constantly looking for solutions on the same incidents.

Users: better reactivity of IT teams for a faster support, automated information on interventions’ progress.

IT Management: Support decision making in terms of users’ training, Resources affectation, Replacement of equipment, Analysis of interventions’ duration, costs, reactivity, SLA

compliance

Easy to implement and easy to upgrade, ClariLog - Service Desk will allow you to evolve in management processes that you would like to setup: from a basic ticket management to an organization based on ITIL Best Practices.

More info on www.clarilog.com

Improve usersupport efficiency

7

Main features Manage incidents, request and problems Prioritization and planning Knowledge base Alerts and email contact with user Multi entry ticket opening (ClariLog - Help Me portal,

email, telephone) Synchronize tickets and equipment of the CMBD SLA management

Benefi ts Improve support reactivity and effi ciency Optimize scheduling and planning of intervention Operational and Strategic Analysis of support and

maintenance activity

Open a Help Desk for your users

Access your tickets and interventions follow up from your smartphone

The support you bring to all users and departments is a key element of the productivity. The rapidity and effi ciency of your support interventions reduce unproductive time coming from “stuck” staff members, incidents, information or lack of training.

It is crucial for your users to get an answer or a solution as soon as possible if their productivity is on the line.

With ClariLog - Help Me, you are putting at disposal a real assistance counter that will allow them to issue requests, follow them, get alerts on incidents in progress or go through a knowledge base. With a setting easy to upgrade, you are giving the ability to your users to open tickets (incidents, service request…) with acustomizable form, or template that you will put at their disposal.

Similarly, you can proceed step by step and progressively increase elements put at their disposal.

ClariLog - Service Desk answers this problematic when you have access to a workstation to log on to your web portal.

ClariLog - Mobile Desk is an essential complementary tool to log on to your ticket management from your Smartphone.

With a lightened mobile web interface, access essential functionali-ties when you move away from your desk for interventions

Create new tickets Consult your to-do list Add details concerning your interventions Change ticket status according to your actions

This complementary module allows you to increase your reactivity and save time by permanently accessing your Help Desk.

More info onwww.clarilog.com

More info onwww.clarilog.com

Help MeService Desk Mobile Desk

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15, avenue ArchimèdeImmeuble «Le Sillage» ZAC du Bois de la Chocque 02100 SAINT-QUENTINFrance

Tél. +33 (0)3 23 65 65 95Fax +33 (0)3 23 65 80 25E-mail : [email protected]

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you know: Automatic inventory and hardware and software management Guarantee of a precise and constantly updated knowledge of resources at disposal Contracts, licenses, stocks, suppliers, budgets follow up Localization, affectation to management, department or users

Maintenance and user support traceability Requests and interventions centralization Actions, time, cost follow up History of provided solutions and knowledge base

you get notifi ed:Risk prevention Legal and penal : missing licenses, banned software Break in activity : material alerts, users incidents Security : antivirus, connection included to the network

Analysis, reports, statistics Activity analysis: time, cost, satisfaction Prevention: renewal, upgrades, training Useless expenses: contracts covering unused or obsolete resources, not used

software, overconsumption

you optimize:Productivity Time savings for the IT department teams Reduction of users’ downtime Organization and quality of service

Savings Energy policy (workstation automatically turned off) Reduction of useless expenses

Decision Policy renewal and adjustment of ressources to needs Team sizing and resource affectation

With ClariLogsolutions:

www.clarilog.com