cldms returns blank template€¦ · 27/04/2020 · learners needs as they are supporting this...
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CLDMS Returns – Blank Template Reflecting the activity, challenges and emerging impact for Local authority CLD Services at this time of COVID 19 crisis
Return date: Week beginning: 27/04/2020 Week 5 Submitted by:
Local Authority Service Provision Partnerships created
Challenges Long term Impact
Clackmannanshire Mark Meechan
• 1:1 support for our vulnerable young people and families through various means e.g. phone, messenger, emails, google class rooms.
• Google class rooms for our learners e.g. ESOL, Activity Agreements, school age children that had been on flexible learning programmes.
• Online family work
• Supporting the hubs with children of key workers providing daily afterschool provision and providing holiday programmes for these children and young people.
• Providing online challenges on a daily basis for differing target groups through facebook with credits for taking part
• Providing online challenges through the FLIP website for learners again with credits for taking part
• Credits will be redeemed inline with learners needs as they are supporting this development
Schools, sports development, leisure services and library service
ESOL learners – language barriers Access to IT devices Overwhelming learners with information
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• Supporting our community based youth work through virtual meetings, and classrooms
• Supporting community based groups with their work and ensuring this links in with the wider Clackmannanshire Connect support, this has included setting up online recruitment interviews, linking in with delivery of resources to individuals in community, signposting individuals to support in the community.
• Developing and supporting young people and families identified as being most vulnerable through a partnership support hubs
Third Sector Interface and community groups Education services Social Work
Local Authority Service Provision Partnerships created
Challenges Long term Impact
Aberdeenshire Philip Boath Sue Briggs
Maintaining commitment to ongoing CLD Service work where feasible whilst also contributing to emergency activity managed by the council and partners. A proportionate split in time and resources. All staff working from home. Admin staff now all provided with lap-tops to work from home – thus enabled to contribute to helpline work.
Some staff providing a coordinating role for re-deployment of staff into emergency agreed roles.
Some staff working from home and socially isolating for health reasons but continuing with managed tasks for the Service.
Delivering learning through digital platforms for adult learning and for young
Continuing to work as part of the Aberdeenshire Learning Community Partnership (CLD Strategic partnership) Staff are maintaining local learning partnership contact for planning and evaluation purposes Working with Health and Social Care partners to deliver in Care settings.
Access to equipment to achieve full coverage of digital learning. Many learners do not have available technology. Digital upskilling for some staff and certainly for a proportion of learners and community groups. Challenge in supporting staff in their redeployed roles – keeping up with guidance on health and safety etc. Beginning to look beyond current phase of Covid-19 to new ways of operating – hard to do this in a rapidly changing world and whilst also faced with delivering in emergency settings.
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people. Maintaining contact by phone / email etc with adult learners to offset digital barriers. Jointly delivering learning on-line for recovery groups and individuals through the Aberdeenshire Alcohol and Drugs Partnership. Providing advice and guidance on learning / employability etc Continuing to meet accreditation goals with some learners.
Supporting colleagues in Care settings with provision of reminiscence work and with basic general support.
Some Activity Agreement commitment still being met with young people. Portfolios for accreditation still being handled – some of this remotely.
Management of some grant funding with young people still being conducted.
Ongoing support for MSYPs / Aberdeenshire Youth Council and local Youth Platforms. Online/telephone contact with young people. Providing 1-2-1 contact with targeted young people through Educational Psychology/CLD/ schools joint work. Maintaining contact with young carers. Operating in the Childcare Hubs.
Staff completed training and development for the emergency support roles they have taken on. Staff have also undertaken other professional learning to build their portfolios of learning.
Working with Education and Active School colleagues in Hubs Working with corporate council partners to operate the helpline call centre Working through Area based resilience groups with partners to manage food and emergency deliveries
Maintaining staff morale in a crisis situation which is becoming longer term.
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Local Authority Service Provision Partnerships created
Challenges Long term Impact
West Lothian
• CLD staff have been placed on a rota to support essential work; supporting in schools, delivering food and medicines to vulnerable people within the community.
Using existing partnerships
• Youth Services and partners have developed local services to maintain contact and continue to offer informal learning and employability programmes, youth clubs, information, advice and guidance to young people individually and in groups.
• Youth Services are using a range of communication methods including social media groups; Facebook, WhatsApp, Zoom, email, texting and phone calls. Vulnerable young people have access to one-to-one Keyworker services supporting their transition into employment, education and training.
• Youth Services offer a professional counselling service for young people, where appropriate.
• Youth Services are also working closely with Third Sector partners, and the council’s Employability and Anti-Poverty Services signposting young people, their parents/carers to the most appropriate support.
• Adult Learning is still working with a significant amount of existing learners. 90% of ESOL classes are still running weekly via Zoom and literacy/numeracy/digital learners are engaging with their tutors on a 1-1 basis,
Using existing partnerships
• Getting all staff appropriate IT to be able to work from home.
• Upskilling of staff to use digital technology for team meetings,
• Upskilling of staff to use digital technology to maintain contact with young people, keep youth groups going, and provide online learning content.
• Maintaining staff morale through social distancing and remote working, which is not our way of working. The majority of staff are used to 60 -70% face to face working and being in the same physical space as the young people and colleagues they work with.
• Many Adult Learning students don’t have the digital skills, devices or online access to enable them to continue with learning remotely.
• Reduction in new referrals to the Adult Learning team since lockdown. We are looking at new ways to promote our service and ensure we reach those who need support.
• The service is becoming more digitally agile.
• Some young people who have struggled to engage in our HYPE employability programme (previously Activity Agreements) due to mental health issues are progressing well with online learning.
• Loss of impact of planned programmes of work due to re-allocation of services and staffing resources to work in other areas
• Increased support/ resources needed for Mental Health and Wellbeing
• Less work experience placements, and employment opportunities for young people due to challenges facing businesses
• Increase in numbers of young people who are NEET = drop in the Participation Measure.
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either using Zoom or over the phone. Email and post are being used to send resources and worksheets to learners and online resources have been researched and are being utilised.
• Adult Learning is promoting parental support through schools and nurseries. Parents can be supported to help their children with home schooling and carry out family learning activities. We are also able to help parents with new technology (Zoom MS Teams etc) and can focus on their own skills development.
• Adult Learning is ready to support the Scottish Government’s No One Left Behind project. The team can deliver digital training to targeted residents and can ‘train the trainers’ for wider roll out. Online/digital user guides are also being developed to enable more confident learners to teach themselves.
• Some learners will lose ground due to not being able to engage as well or at all remotely.
• The Regeneration Team is focussed on supporting the Shielding group through provision of a prescription deliver service and a initial coordinating point for other inquires around food, mental health and other support and referring to agencies
• The Regeneration Team is working closely with VSGWL (TSI) to support volunteering and community groups supporting communities directly. These are both existing organisations we currently work with and new groups that have come to the fore.
• Working in partnership with other council services, community organisations and local pharmacies.
Using and developing existing partnerships
Taking on and adapting to new areas of work and developing best practice for those roles
• The Regeneration Planning process is essentially on hold although we are keeping in touch the focus has changed.
The land scape is likely to change as a result but the focus on communities will continue but some of the focus may change.
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Local Authority Service Provision Partnerships created
Challenges Long term Impact
Aberdeen City Youth work team 1 manager .5fte 3 Development Officers 2 Community Leaning Youth workers (PT) 16 PT youth workers (2.5 hours per week)
• 3 wellbeing Hubs have been set up by Education Services for vulnerable learners in Manor Park, Tilly Campus and Tullos Primary Community School. Our 3 Youth Work Development Officers are giving support to working with these young people.
• YDO’s also giving 1:1 support to vulnerable young people online with whom they had worked previously supporting their mental health and well being
• Youth work D.O. working with Youth Council to deliver online services to young people, such as Breakfast clubs, Ted talks, netflix parties
• Youth work managers using Zoom to connect on a weekly basis with all the part time youth workers. PT Staff are completing a self evaluation questionnaire looking at workforce development needs and good practice.
• Youth work manager part of a collaborative looking at mental health and young people
• Youth work Manager able to attend youth work managers on line meeting. First time he has been able to meet the group in the last year as unable to travel to meetings due to budget restrictions
• Working with other practitioners from Education and Social Work
• Partnership with Scottish Govt. Education, health&social care
• Being aware of the distancing measures and cleaning of all surfaces and equipment used
• Some young people don’t have access to IT so they are being provided with Lap tops and dongles
• Now using Microsoft teams as the platform as zoom has now been blocked
• We are looking to evaluate the work of the Hub. The Development Manager is bringing together AA’s from Education and CLD to do this.
• Record of good practice can be shared with ne youth work staff. CPD programme to be created for youth work team
• Able to share good practice across the country
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and online not available. These meetings will happen of fortnightly basis.
• Community Learning Youth Worker maintaining contact with Syrian Scots young people on line supporting their mental health and wellbeing
• Youth Work staff also working in Very Sheltered Housing Complexes delivering meals
Some staff are the Leads for co-ordinating
the volunteer response in the neighbourhoods
• Working with VSH staff and staff from other services such as libraries
Adult Learning Team 1 manager .5FTE 3.87 Development Officers 2 Adult Learning Co-ordinators (PT) 9 Adult Learning tutors (PT)
• Adult Learning delivering some Esol classes online using Modo
• Staff using time to develop new adult learning materials
• Data sharing protocol has been developed with NESCOL
• Adult Learning staff also working in very sheltered housing complexes delivering meals
ICT kit needs to be updated. Starting to provide laptops and dongles for learners who have no ICT
Healthy Minds team (funded by NHS and Health and Social Care 1 manager,5 FTE 1 Development officer and 1 Community Learning Worker
• Staff currently providing support to 55 learners through a weekly call, texts, video call. This is to support their mental health and wellbeing
• Using an on-line platform to bring learners together
• CLW back at Grove (polytunnel) as some produce ready and is delivering this to learners involved in the project
• Keeping learner’s moral up and advising of activities they can get involved with
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• All staff involved in the shielding calls team
• All staff providing emotional support through the crisis line. Some calls taking up to an hour. Healthy Minds also providing support to Very sheltered housing complexes through delivering lunches
• Learning new skills – training being provided in the use of firmstep digital tool. Some callers talking about committing suicide.
Fairer Aberdeen Team 1 project co-ordinator 1 Development Worker
• All Fairer Aberdeen Grants have been processed for this quarter for third sector partners
• All grants to CLD funded projects have been processed for this quarter
• Record is being kept on how these 3rd sector partners are working during the Covid19 crisis Project co-ordinator – project managing a new hardship fund set up through Lord Provost Fund from monies donated by the trades organisations in the city. Also looking at setting up a crowd funding page to add to this
Working with legal and other services to work out the best way to set this up
All funded projects will be able to continue employing staff and find new ways of delivering the LOIP
Community Centre Liaison Officer
• All quarterly grants processed for the Leased centres
• Information re furlough and grants that are available for Management committees to access
• Developed proforma for Learning Centre Associations to complete re the review of the Operational agreement Developed proforma for staff working with the associations to complete
Family Learning Team
• Staff providing support to families though on -line learning
• Developed packs with craft materials, ideas delivered to families
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Development Manager .5FTE 1 Development Officer 4 family Development workers (2FTE)
• Developed a referral form which has gone out through social media for their services and now includes youth work and adult learning Manager attends Emergency support forum set up by education and social work
Community Development Team based in localities 2.5 Development Managers 8 Community Development Officers 1.5 Development Workers
• Co-ordinating local volunteer groups and providing info on them to the Humanitarian Access Centre (HAC)
• Keeping these groups up to date what supports are available across the city
• Giving support to community members though phone-calls
• Using social media to send out info on various support groups and funding that is available Some staff involved in the Wellbeing Hubs set up in the three centres
CLD Manager .5 FTE
• Weekly meetings with Mental Health collaborative for the Northfield area using Microsoft teams. Developing plans using IHI methodology. Tests of change being developed
• Working in VHS providing emotional support/decreasing isolation for residents through using reminiscence tools
Lead officer for co-ordinating volunteer groups in 2 neighbourhoods within the city
Scottish govt improvement service, education, social work, Children 1st, psychological services, NHs Partnership working with care staff/libraries/creative learning
Working with technology that often cuts out either due to kit or members own weak intent connections at home Looking at how we can successfully include children in families as one of the priorities is to co-produce this work Work had to stop because of staff and residents becoming unwell. Action plan now being worked on in relation to providing increased emotional support and decreasing isolation
Better use and understanding of services.
Local Authority Service Provision Partnerships created
Challenges Long term Impact
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Fife Council Ross Martin
ABE
ABE newsletter sent out to all learners
across East Fife.
Online LPG meeting.
Tutors in contact with learners to
signpost to other services as
necessary.
Work emailed and posted out for
learners not online.
Activities and links to resources posted
on social media - Facebook and
Twitter.
Development work for Nat 3 and 4
Literacy and Employability resources.
Online CPD – Maths, Dyscalculia,
Futurelearn, FC elearning and
iDevelop.
Pastoral support for tutors who are
self-isolating or have caring roles as
required.
Several tutors volunteering with hubs on food resilience and befriending. Others are on call/standby for re-deployment as required. Co-ordination of Baldridgeburn
pantry/foodbank.
LPG partnership. Welfare Reform/Mental Health Area Teams Dunfermline area team
Aware that not everyone
following self-distancing
75 people contacted to
arrange food parcels.
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Development work for Level 3 &4
Digital Literacy Skills – identifying
materials and online platforms.
Online learning delivered through
Complete Maths platform and Teams.
Meetings/discussions on development of online learning to find alternative solution to Zoom. Development work to identify capacity of learners for remote learning. Volunteer looking after allotment and tutors growing plants at home. Volunteer and learner linked together to support digital skills. Discussions around return to group learning post Covid-19.
Greener Kirkcaldy
policies when delivering food
parcels.
Expectations of food received
from pantry.
Unable to plant at Town House.
Continuation of project on return.
ESOL Continuing to make regular contact
with vulnerable learners by phone or
text to check welfare and signposting
learners in employment to agencies for
support and advice.
Social Media - to set up new teaching
arrangements and keep in touch,
moderating posts and sharing
resources.
Link Living support
workers
Skills Development
Scotland for
referrals
Fife Migrants
Forum – learner
referrals and
support
Some learners are proving
hard to reach, perhaps due to
complicated personal
circumstances/home
lives/health issues/changed
work patterns.
Increased childcare
responsibilities can act as a
barrier to regular and effective
participation in learning.
Importance of classes to
provide learners with
valuable time for
themselves. Inter-
generational learning -
children have helped with
the technical issues and it
is clear how important the
learners and their families
value the service.
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Preparation for and delivering online
face to face lessons; sending out
homework by email/mail, marking and
giving feedback.
Supporting learners adapting to online
and remote teaching platforms (email).
Sending out worksheets to learners
without access to online teaching.
Keeping in touch with volunteers to
manage ongoing contributions.
Involving volunteers in online lessons
and supervising them as they work
with learners.
Continuing CPD around use of digital
technologies - e.g. use of Immersive
reader through digital teaching
platforms to support ESOL learners
with literacy issues.
Team meetings to support colleagues
and share good practice for dealing
with challenges, including a Fife wide
ESOL team meeting on Teams.
Coordinators have worked with support
assistants to compile registers to begin
recording contact time in the hope of
BSL tutors to
support deaf
learner
Family worker and
welfare support
(Methil)
Increased tutor time is required
to effectively support learners
using online and remote
teaching methods.
Learning provides some
distraction from the
current health crisis:
tutors have responded by
successfully using online
platforms to produce
more uplifting lessons
around gardening,
crafting or baking.
Tutors are witnessing a
marked improvement in
IT literacy skills among
older learners: they are
overcoming fear of
technology and becoming
proficient in its use,
increasing self-esteem
and independence in the
process.
Smaller online classes
seem to be fostering
development of learner
mutual support through
crisis, and of each other’s
learning.
Learners across the
areas are taking
heightened responsibility
for learning: many are
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inputting this on cognisoft. These have
been sent out to tutors.
A template to capture impact stories
has been compiled and tutors are
recording details.
Working with family workers to give advice to ESOL families with changing circumstances due to coronavirus crisis.
regularly submitting more
homework tasks or
engaging more frequently
with social media,
perhaps because the
virtual platform is seen as
more accessible than a
regular fixed slot in a
physical space.
Very real communication
is going on as learners
learn new IT skills and
have to communicate
with tutors by text, email,
etc.
Families have been signposted to enable them to get the necessary support in the coronavirus crisis.
Gaelic Plan developed to highlight two Gaelic placenames in Fife per week that will be shared on social media and Welcome to Fife website.
Welcome to Fife team
Professional Practice
Followed up on Youth achievement award submissions, emailed the online times
Enquired about the adult achievement awards and the possibility for online
Youth scotland
Our team
Area teams
Responses from those being contacted
continuation of award certification for young people to ensure qualifications obtained
Adult awards would provide further evidence
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training to then deliver with learners in Fife
Liaise with Iain re food development competition
Catch up with youth space Fife
Communication with CLD team managers re workbased CLD route
Newbattle Abbey
Dundee Uni
of learning while at home and certification at SVQ levels
Community will be able to enage with food competition through email without delay PD and progression opportunities for unqualified staff working in CLD
YouthSpace
Youth Space Creative Lockdown Competition
Content Creation
Planning training resources
Communication with other youth work services nationally through social media
Engaging young people through social media posts alone.
Young people starting to submit their work for the creative lockdown competition. Increased reach and engagement on social media.
Volunteering
Continuing to create a training resource designed to enable a standardised and consistent approach to volunteering across CLD - and the wider C&N Service.
The resource consists of a series of presentations and associated lesson plans designed to support and enhance the existing volunteer toolkit guidance.
To ensure that the resource being developed is fit for purpose copies of
Having a resource available for use by staff across C&N will benefit those tasked with delivering training to volunteers – and will improve the quality of volunteering experience being provided. Having a centralised Stage 1 induction process would ensure continuity of delivery over time, while also removing
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the initial presentation/ lesson plans have been circulated for comment.
Consideration has also been given to the manner in which we currently deliver volunteer induction – in particular to ascertain how this can be improved. This has resulted in a new centralised Stage 1 induction process being considered. While this work is currently at an early stage a potential option for implementation is being worked up.
the necessity for Link Workers to deliver this aspect of volunteering activity.
Community Food Team
Continuing to develop social media content for promotion across 7 area ‘Our locality’ Facebook pages.
Creating content for 5 a day Fifers competition, hoping to launch in next two weeks.
The team have explored the opportunity to deliver training for Elementary Food Hygiene via e-learning and promote to area teams across Fife. Interest received for training in North East Fife and team will be piloting course with learners in this area over the coming weeks.
FC Comms team and HSCP Health Promotion team Professional
Practice colleague
and
Communications
team
REHIS, CLD
managers and
Community
Education Workers
Some learners interested in course may not have access to wifi/technology required
Opportunity to provide information and engage with community groups across Fife. Provides training opportunity for those involved in food work at this time and supports work taking place.
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Befriending and Volunteering within Local Communities
Helping Hands - requests are being matched with volunteers, either through community groups or individuals.
Fife Voluntary Action, Abbeyview Day Care, Fife Council services, community groups (SW). Social Work Health and Social Care
Having frameworks of support to manage and co-ordinate the vast numbers of people who wish to volunteer across SW Fife and nationally across Scotland through the Government’s initiative led by the Red Cross. Reports of 1,864 people registered to become volunteers across Fife
More complex issues being identified with referrals to adult social work and Community Psychiatric Nurse.
Volunteers who have not been matched into a service or project leads to frustration and potential for people to ‘switch off’ from volunteering in the future. Mental Health
Leads with SW Fife CLD Team have emailed out to all Fife Council and partnership staff who wish to contribute or receive personal care as well as befriending forms to staff and volunteers interested to identify people in communities at risk of social isolation - 3 new requests received.
All Fife Council and partnership services staff and volunteers within South West Fife
Not all staff and volunteers have access to IT facilities - depends on staff within services to ensure this process is communicated to volunteers without IT access. Ensure we use services and networks who can help reach the most marginalised and socially isolated clients across SW Fife.
Digital exclusion Potential to develop a network that can contact this hard to reach group and influence future service delivery.
Increased numbers of community groups voluntary organisations coming together to support their local community across SW Fife. Use of social media platforms to publicise their support in local communities
Numerous community groups, i.e. community councils, centre communities, community trust, tenants and residents’ groups, church groups
Ensure SW Fife partnership can co-ordinate and where required support, advise community groups volunteer organisations in protocols to keep themselves and clients safe whilst offering a valuable service.
Longer term potential to be more involved in future services development and delivery across SW Fife communities
Befriending Project - 10 befrienders will support individuals who will be contacted on a weekly basis.
The social isolation being experienced by some of those contacted is concerning, eg despite the individual having
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Pastoral Care offered to support staff in Service Development and Strategy and S & W Fife area teams. Kelty “Let’s Get Together” - providing support to this local action group as they collaborate with other key community organisations to deliver critical services to local vulnerable and isolated individuals and families.
family members close by she had no contact outwith her household for over a week as family and neighbours had not checked in with her. Issues/concerns around not having PVG checks. Currently identifying how we can best overcome this.Building and sustaining a pool of volunteers/staff in order to provide 1:1 support to vulnerable individuals and families.
The members of staff contacted welcomed the support. Building up more positive relationships within our communities.
Levenmouth Befriending &Volunteering Hub @Savoy Centre, Methil team increased to 4 workers implementing Helping Hands/National Volunteering initiative across area. To date (23 April) the team have had contact with over 150 individuals and organisations who are offering to provide
volunteer support and help.
Request for help remains diverse, key areas of provision emergency food parcels, recurring food, benefits, shielding/ befriending . Area helpline operational Mon to Fri from 9.30 am - 5.00pm. In recent weeks there has been a lot of work to signpost individuals to relevant support services including befriending, drugs and alcohol and mental health
Further partnership developed with FVA and other local agencies and community groups. Fife Council Services working across teams to provide a continuity of services.
Promote sharing relevant information across teams in area Ensure team has most up to date information given the continually changing environment we are all currently working in. Establish area overview and collation of accurate local information to ensure appropriate referrals/matching Accepting and respect that many communities in area have already mobilised a local response to current crisis; not be undervalued, this also needs to be captured.
Improved cross service working within Council and CPP organisation as staff become more aware of other services delivery areas, roles and functions. Build up more positive relationships with Third Sector Partners and local businesses. Resilient communities
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support groups. The team are working closely with these agencies to ensure that adequate and appropriate measures are in place. Community Groups in Levenmouth area are well mobilised: targeted free meal provision* underway this week with initial offer of 20 meals rising to 100 per week. Mybus* offering a shopping service and an affordable daily meal provision.additional to
Food Resilience hub work/complementing
Arden House, Leven & Leven Rotary (free meals)
Compiling training resources to enable standardised and consistent approach to volunteering across CLD - and the wider C&N Service. The resource consists of a presentation and associated lesson plan designed to support and enhance the existing toolkit guidance.
Having a resource available for use by staff across C&N will benefit those tasked with delivering training to volunteers – and will improve the quality of volunteering experience being provided.
Fife Women’s Tent (on-line Facebook Group) This project aims to promote positive physical, emotional and mental well-being for marginalised women in Fife by encouraging them to make positive connections and support each other in these troubled times.
Fife Centre for Equalities Fife Council C&N service
Transport provided for children of key workers and vulnerable families to access respite services.
Saline Primary School
Additional support for families identified.
Food Resilience Broomhead Pantry relocated to Baldridgeburn Community Centre co-ordinated by ABE Tutor every Tuesday. 75 on register - open to referrals for emergency food with delivery for vulnerable, isolating etc
ABE/Dunfermline area team Fareshare
Aware that not everyone following self-distancing policies when delivering food parcels. Made one cause for concern referral to SW due to individual housed in flat with limited support and unable to look after himself.
Identification of vulnerable/shielding learners not currently receiving support.
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The Dunfermline Community Assistance Hub (previously the Anchor Hub) is set up at the Dell Farquharson centre to co-ordinate food delivery and stock to bolster up shortages at the Foodbank or the Pantry and arrange delivery of the Shielding boxes. Food for your Future group have set up a Pantry at the Tryst community centre in Dunfermline – open and free to anyone in the Abbeyview area.
Making contact and sharing relevant information across own team and other teams in Fife.
Food bags vary depending on the delivery we receive from Fareshare. Expectations of individuals of reduced amount of food received due to the impact of C-19 and new referrals from people facing financial hardship. Not having the face to face contact so making sure people are available at specific times for discussions.
Building up more positive relationships within our own service at a local level and Fife wide as well as with the Third Sector, volunteers and community members
SW Fife Anchor centres and satellite points set up to develop and deliver food pantries and welfare support in Kincardine, Valleyfield and Oakley.
Communities and neighbourhood staff, FVA, Cozy Kingdom, Centre Communities, Elected members, community groups and numerous volunteers
To maintain food provision and support as the demand significantly rises as the pandemic reaches its peak.
Creation of new and lasting partnerships as a legacy of this pandemic. Emergency top ups for gas and electricity provided with signposting to Welfare Support Worker to contact and provide advice on benefits.
Regional Co-ordination of food and other resources from Bankhead to anchor centre. Well established rota system of staff to receive and box food and other emergency supplies received at Civic Centre on Tuesdays and Thursdays. Lead staff identified to ensure food and supplies are held at satellite points and can be accessed during unsocial and weekend hours.
Communities and Neighbourhoods staff, FVA, Fareshare, Dunfermline Foodbank, Cozy Kingdom, elected members, community centre committees, taxi firms offering support to transport food to clients.
Co-ordination of food supplies to main anchor centres, Fareshare deliveries to anchor centres and satellite points, additional fruit and veg supplies, cleaning and hygiene products to keep staff safe (PPE) ensuring community pantries are topped up with regular food supplies to run weekly, with ever increasing demand from local communities across SW Fife
Utilisation of this increased partnership approach for future service delivery.
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Foodbanks operating in Dunfermline, Rosyth, Inverkeithing - all 3 foodbanks ensure there is access to food Monday to Friday 4 – 6pm
Communities and neighbourhood staff, FVA, Community centre committees, community group volunteers, Cozy Kingdom, elected members, Fareshare, Dunfermline Foodbank, taxi drivers
To maintain ad co-ordinate food delivery and welfare support across SW Fife.
Potential to create long term new partnerships in future service delivery
Rosyth EATS – now operating out of Camdean Community Centre with home deliveries. To date they have delivered 223 parcels in Rosyth and Inverkeithing area, reaching 270 adults and 109 children. Valleyfield Community Council operate a fruit and veg delivery from High Valleyfield Community Centre assisted by Communities and Neighbourhood service staff and local volunteers. PPE is supplied through our service for this provision. The taxi service for deliveries is working well within the SW Fife area. This continues to be monitored as part of the pilot provision.
Due to the demand for fresh fruit and veg ongoing funding support from C & N budgets is being explored. The recipients of the deliveries are asked to make a donation.
C&N staff have been supporting Blairhall Community Council to set up a Fruit and Veg project which will start this week and run on Thursdays from 2pm-4pm in Blairhall Community Centre for deliveries and collections.
Financial support has provided by Blairhall Community Council and Blairhall Community Centre Management Committee.
Due to the number and size of deliveries a larger minibus has been accessed to move food boxes, fruit & veg supplies. The larger minibus enables social distancing requirements to be met as well.
Quote from recipient: “ I have to say, that it completely exceeds any expectations I had of what it may be. That's going to be a massive help getting me through to when I can get a
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C & N staff collected additional food boxes to cover weekend requirements and any additional evening requests. A partnership with local organisations has been initiated. These organisations are delivering essential food packs within the three local villages. Funding opportunities being explored with the various groups in SW Fife including a possible joint bid to SCVO’s wellbeing fund. HVF CC have already registered their interest with this funder and have also applied to the Coalfields Emergency Response Fund.
Additional volunteer support is being offered from Blairhall Community Café and C & N staff. Sutlery Convenience store, Charlestown, The Bruce Arms, Limekilns and Limekilns Parish Church
delivery booked, more than likely middle of next week and once I am paid my UC and can get a slot. Thank you so much to you all, right the way down to the volunteers and drivers. I can see that this could genuinely save somebody. I really hope that when I do get myself back on to my feet, I will be able to return this a few times over to local food banks. And while I absolutely appreciate what this service has done for me, in as polite a way as possible, I hope it's the only time I have to use it.”
Volunteers supported with the packing and delivery of fruit and veg for the S W Fife communities.
funded by the Community Councils and Centre Management committees.
Levenmouth (emergency) food/resilience hub operational from 24 March with referrals via local agencies supporting older people, vulnerable adults and families. Moving towards all request for help to come via FVA Helping Hands. Additional financial support received by Hub to help with local provision. To date, 780 emergency food packs and 36 shielding packs have been delivered.
Levenmouth food/ resilience hub Partners FC, Communities & Neighbourhood Service, The Centre Leven CLEAR BRAG (Square Start) Levenmouth Foodbank Local funding from: The Centre Leven, Leven Rotary.
Ensuring there are consistent and adequate food supplies Ensure a sustainable pool of staff, volunteers during COVID 19 to cover holidays & sickness. Establish/maintain communications with key partners/colleagues to ensure efficiency, minimise duplication. Ensuring safety, security measures and support materials
Contribute/inform the ongoing work of Area Welfare Reform Group & food insecurity sub-group Identify vulnerable households who may require further support once the lock down period is over–inform local response/services.
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Relocation of Leven Foodbank provision to area hub- will operate from 20 April. *NB Befriending/volunteer additional food support being offered by community groups
Cash donations from individuals. Ongoing support from local business Stuart the Bakery, Aldi Lidl & Nisa
including PPE in place & maintained during operation. Avoid long term dependency on food projects, highlighting that current provision is in response to current crisis.
Improved local co-ordination further develop p/sp working & positive relationships with Third & Private Sectors e.g. food industry, local businesses.
Community Food Team responding to area-based enquiries and monitoring community food work across areas. Continuing to develop social media content for promotion across 7 areas ‘Our locality’ Facebook pages.
Creating content for 5 a day Fifers competition, hoping to launch in next two weeks.
Elementary Food Hygiene training via e-learning being explored for area teams across Fife.
FC Comms team and HSCP Health Promotion team
Access to technology.
Opportunity to provide information and engage with community groups across Fife. Levenmouth area recorded 757 views to a post released by team.
E voucher system enabled for Dunfermline Foodbank.
Fife Council IT
Youth Work Identification of vulnerable young people; making telephone/social media contact to determine what support can be offered to the young person and their families.
Purchasing and distributing vouchers to young people.
Distibution of vouchers to young people
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Engaging with young people mainly via social media.
Preparation of worksheets for school accreditation groups such as ASDAN Short Course in Sports and Fitness and Prince’s Trust Achieve Group at St Columba’s RC High School, DYA Group at Dunfermline High School and YAA Group at Woodmill High School for pupils to access via GLOW. Internal moderations of DYA submissions
with virtual certificates on completion.
Restrictions on certain IT Platforms.
Communication strategy to keep in regular contact with young people in SW Fife’s 16+ Activity Agreements developed. YW Community Education Workers and 16+ co-ordinator keeping in regular telephone contact and information on SW Fife’s youthwork social media pages
Good relationships with 16+ activity agreement group but lack of any face to face contact.
YouthSpace Fife co-ordinating digital youth work across the 7 CLD areas. Creative Lockdown competition ongoing.
Area teams working together collaboratively to put forward a joint social media platform. Communication with other youth work services nationally through social media
Engaging young people through social media posts alone.
Young people starting to submit their work for the creative lockdown competition. Increased reach and engagement on social media.
SW Fife youth group members assisting befriending project.
CLD team, youth groups, community groups and individuals across SW Fife
Exploring the matching process of young people to individuals requesting a befriender.
Young people developing new skills and experiences.
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Within Levenmouth targeted online sessions continue to maintain contact with vulnerable young people and groups including LGBT known to and working with the service. Online consultation with young people via social media has achieved some engagement /feedback, however, this is lower than the team anticipated. Local promotion of the Fife wide initiative to engage/support young people including online competition continuing.
Home working and limited access to systems Engaging young people digitally: Local feedback indicates many young people in Levenmouth area no longer use Facebook. FC policy decision to no longer use zoom due to safety/security issues has resulted in a downturn in the numbers of young people engaging with the team this week. Zoom has been the most successful platform for engaging with groups locally. Work is ongoing to identify suitable and secure social platforms to further develop and sustain digital engagement with young people in area.
Better utilisation of social media and new technologies further to engage and support young people
SWF Staff are presently working on Youth Activity Agreement accreditation. Two Young People have submitted information to Young Scot for their 'Lockdown Experiences' who are tracking young people’s experiences nationally.
Adult Learning: CBAL
Arm’s length support set up by SW CLD team to support communication strategies and maintain contact with community groups who continue to develop plans and funding across SW Fife.
Centre Committees
Regular contact with all adult learners and community groups across the SW Fife area to gather information, keep in touch and respond to any support needs.
CLD Staff, welfare workers, adult learning and digital skills tutors, Fife College, ABE, ESOL
Having to use a range of contact methods; email, phone, text, social media which reinforces the point of how we communicate with learners and clients across the
Developing a communication strategy that recognises and addresses the issues of communication across the area.
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tutors, Supported Employment Service
communities we work and support in. Whilst contact is regular it does not offer the face to face contact that some learners, clients and groups require at this time.
Adult learning opportunities offered online with support from Fife College outreach tutors. Use of digital skills tutors to support learners and clients to develop skills in online shopping, banking, fuel and power change of supplier and to encourage keeping in contact with family and friends through facetime and other social media platforms being explored.
Fife College, Fife Council, local adult learning planning and delivery group members, adult learners and community groups.
Not all adult learners have access to IT and internet facilities
Digital Exclusion
Use of Our SW Fife social media pages to gather good news stories of how adult learners and community groups are supporting service/support delivery.
Fife Council Services, adult learners and community groups
Not all adult learners have access to IT and internet facilities
Looking at ways our wider CLD partnerships can support access to IT facilities for groups and individuals who are digitally excluded.
A range of online learning resources have been pulled together to share with learners in Cowdenbeath including digital skills. A bid has been submitted to the Good Things Foundation to request access to devices to help people get online.
Need to confirm if there is a Digital Tutor for the Cowdenbeath Area. Welfare Support Worker has been running Digital Skills drop-in.
If successful in receiving funding, devices will be distributed to learners.
Support to adult learners with Universal Credit applications and advice on payment holidays given. Signposting to other areas/crisis grant.
Welfare Support Area Teams
Gaelic Bookbug sessions delivered online. Promotion of Gaelic place names developed for social media.
Welcome to Fife
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ABE Newsletter sent out to learners across East Fife. Tutors in contact with learners to signpost to other services as necessary. Work emailed and posted out for learners not online. Activities and links to resources posted on social media - Facebook and Twitter. Several tutors volunteering with hubs around food resilience/befriending. Others are on call/standby for re-deployment as required. Online learning delivered through Complete Maths platform and Microsoft Teams Development work around online learning to find alternative solutions to Zoom and to identify digital capacity of learners. ABE learners/members of the men’s shed project have been contacted to offer befriending support as well as digital skills support.
WRAP partnership. Welfare Reform/Mental Health Area Teams
Learners signposted for befriending/mental health. Digital exclusion
ESOL Continuing to make regular contact with vulnerable learners by phone or text to check welfare and signposting learners to agencies for support and advice. Social Media - to set up new teaching arrangements and keep in touch, moderating posts and sharing resources.
Link Living support workers Foodbanks Crisis Grants Dunnikier Primary School staff to support parent learners
Some learners are proving hard to reach, perhaps due to complicated personal circumstances/home lives/health issues/changed work patterns. Increased childcare responsibilities can act as a
Importance of classes to provide learners with valuable time for themselves. Inter-generational learning - children have helped with the technical issues and it is clear how important the
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Preparation for and delivering online face to face lessons; sending out homework by email/mail, marking and giving feedback. Supporting learners adapting to online and remote teaching platforms (email). Sending out worksheets to learners without access to online teaching. Keeping in touch with volunteers to manage ongoing contributions. CPD around use of digital technologies - e.g. use of Immersive reader through digital teaching platforms to support ESOL learners with literacy issues.
Skills Development Scotland for referrals Fife Migrants Forum – learner referrals and support BSL tutors to support deaf learner
barrier to regular and effective participation in learning. Increased tutor time is required to effectively support learners using online and remote teaching methods.
learners and their families value the service. Learning provides some distraction from the current health crisis: lessons around gardening, crafting or baking. Improvements in IT skills among older learners: they are overcoming fear of technology and becoming proficient in its use, increasing self-esteem and independence in the process. Smaller online classes seem to be fostering development of learner mutual support through crisis, and of each other’s learning. Learners across the areas are taking heightened responsibility for learning: many are engaging more frequently with social media.
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Return to: Ken Gibson – Co-ordinator CLDMS – [email protected] Sue Briggs – Strategic Development Officer, Aberdeenshire Council – [email protected]