clements centre society section 3 job descriptions job ...€¦ · advocate within ccs for ccs to...

Clements Centre Society

Section 3 – Job Descriptions

Apr 2011 updated

JOB DESCRIPTIONS

Administration

3.1 Executive Director

3.2 Program Director

3.3 Director of Finance

3.4 Accounting Assistant & IT Manager

3.5 Administrative Assistant

Community Living

3.6 Coordinator, Community Living Day Team

3.7 Residential Manager

3.8 Program Coordinator 1

3.9 Coordinator, Home Sharing Program

3.10 Community Support Worker

3.11 Children’s Program Instructor

3.12 Semi-Independent Living Instructor

3.13 Vocational Instructor

Child Development

3.14 Program Manager, Children’s Services

3.15 Speech Language Pathologist

3.16 Physical Therapist

3.17 Occupational Therapist

3.18 Consultant, Infant Development

3.19 Family Resource Consultant

3.20 Regional Coordinator, Child Care Resource and Referral

3.21 Coordinator, Cowichan Child Care Resource and Referral Team

3.22 Consultant, Child Care Resource and Referral

Other

3.23 Community Coordinator

3.24 Person in Charge

3.25 Duty Worker Duties

3.26 Key Worker Duties



Apr 2011 updated

3.1 EXECUTIVE DIRECTOR

Job Summary: The Executive Director is accountable to the Board of Directors for all aspects

of the Society’s programs, personnel and services. This includes ensuring that the development

and maintenance of sound organizational, program and management systems are in keeping with

the Board’s policies, directions and approvals. Responsibilities include, but are not limited to,

the development and implementation of polices and procedures regarding personnel, labour

relations, and staff development finances and programs. The Executive Director is responsible

for informing the Board of Directors of future events, both known and anticipated, that may have

a significant impact upon the Society or the individuals that it serves.

Reports to: Board of Directors

Key Duties and Responsibilities: The Executive Director is responsible for planning,

organizing, and coordinating the delivery of an effective program for Society clients. The scope

of this responsibility is directed to the overall management and direction of the Society’s

programs. The Executive Director ensures that the Society’s programs respond effectively to the

Board’s direction. The incumbent delivers the service within the limitations of financial,

material and human resources allocation. This includes assessing expenditure issues, developing

funding alternatives and determining their feasibility, recommending courses of action and

providing program information to the Board of Directors as and when required.

As the senior staff manager of the Society, the Executive Director regularly evaluates the

efficiency and effectiveness of the Society’s programs to ensure that they are responsive to the

Board’s direction and Society objectives. The incumbent makes management and operational

decisions on courses of action that will affect the delivery of the Society’s programs and its

resources.

Recommendations are made to the Board of Directors in relation to the delivery of the Society’s

programs, which have both immediate and long-range implications of consumer and Society

expectations. The incumbent provides the Board with a summary of problems and opportunities

related to program management, and recommends and acts on their resolution. The incumbent,

within this mandate, may recommend the implementation of program initiatives. The Executive

Director is aware of government policy, community initiatives, and provincial issues relating to

persons with a developmental disability in order to maintain leadership and foster responsiveness

to individuals and families.

The Executive Director is responsible to show leadership in advocacy: to advocate for individual

clients and families so they obtain needed support; to teach individual clients and families how to

self-advocate; to advocate within CCS for CCS to advocate for support and change within the

systems that affect children and families.



Apr 2011 updated

Qualifications: Education, Training and Experience Undergraduate degree in administration, health, social services or related field.

Relevant graduate degree preferred.

Minimum five years administration experience in a social services or health setting.

Minimum five years human resource experience in a unionized environment

Experience working with a non-profit organization

Experience working with a volunteer board of directors

Qualifications: Skills and Abilities Knowledge of developmental disabilities; community living programs; child development

programs; supported work programs

Excellent facilitation and interpersonal skills

Demonstrated ability to lead

Interviewing and assessment skills relating to human resource management

Excellent verbal and writing skills including public presentations

Knowledge of applicable legislation and government frameworks

Qualifications: Personal Attributes Positive role model including modelling a healthy lifestyle

Empathy, warmth, and understanding

Ability to work effectively with staff, volunteers, and organizations

Current, satisfactory criminal record search



Apr 2011 updated

3.2 PROGRAM DIRECTOR

Job Summary: The director is accountable for all community living programs. Her/his

accountabilities include: the delivery of an appropriate mix of residential and day programs;

insuring clients have personal service plans; human resources are sufficient; performance

management; budgeting; and program evaluation. As a member of the executive, the director

assists with accreditation, public relations, fundraising, agency and program development, and

administration. The director acts for the executive director in his/her absence.

Reports to: Executive Director

Duties and Responsibilities

client insure the provision of sufficient residential and day services to meet client needs

insure each client has an individual (client) service plans

insure the goals of each program meets client needs as identified in the ISPs

insure all standards of government such as licensing and child protection are met paying

particular attention to health and safety and the overall standards of quality service

develop and monitor outcome measurements

advocacy

advocate for individual clients and families so they obtain needed support

teach individual clients and families how to self-advocate

advocate within CCS for CCS to advocate for change that will benefit clients

human resources insure a performance management system is in place

develop job descriptions, and hire, supervise, evaluate and discipline staff

coordinate the employee schedule and authorize time off.

ensure staff have adequate knowledge and ability to perform their duties

authorize time sheets for staff and clients.

ensure interviewing, hiring and dismissal follows policy and collective agreements

administration participate in all aspects of the leadership of the agency

significant involvement in the budget development process and ongoing responsibility for

ensuring budget revenue and expense targets are maintained

ensure progress reports and other documentation required are prepared in a timely and

effective manner for both Community Living BC (and Ministry if required) and CCS

liaise with funding agencies

ensure that CCS Mission Statement and all policies are maintained especially the client’s right to

choice, confidentiality, and privacy.

produce reports as required including written reports for Board of Directors.

liaise with community service providers and other professionals to coordinate service provision,

facilitate referrals to the program and represent the organization in external events



Apr 2011 updated

perform other duties as assigned by Executive Director.

Qualifications: Education, Training and Experience degree in human services

advanced training in leadership

three years experience managing multiple departments in a social services / health setting

interviewing and assessment experience

knowledge of program development and implementation demonstrable ability to work effectively with staff, volunteers, groups, and organizations

Qualifications: Skills and Abilities

good interpersonal communications skills and the ability to foster positive relationships

demonstrated teamwork, facilitation, and leadership abilities

ability to function independently while managing multiple agendas and deadlines

proficient time and general management skills

knowledge of not-for-profit organizations, applicable legislation, policies and issues

surrounding community based programs

drivers license and own vehicle

Qualifications: Personal Attributes

positive role model including modeling a healthy lifestyle

empathy, warmth, and understanding

ability to work effectively with staff, volunteers, and organizations

current, satisfactory criminal record search



Apr 2011 updated

3.3 DIRECTOR of FINANCE

Job Summary: Plans, organizes and directs the provision of a complete range of financial

forecasting, business management, budgeting, program support and general administration

services. Ensures sound business and financial planning, management and control, consistent

with generally accepted accounting principles (GAAP), program and contract integrity and the

provision of efficient and timely administrative support.


Duties and Responsibilities: Develops and implements financial, administration and control

policies, standards, procedures, practices and systems consistent with Executive Director and

Board approved directives, applicable legislation and GAAP. Reviews and approves

expenditures up to delegated signing authority.

Develops and prepares the annual consolidated budget. Provides the Executive Director with a

summary of problems and opportunities related to financial management and recommends and

acts on their resolution. Oversees and exercises control over the preparation of financial

statements, estimates, summaries, analyses, management reports and accounting-related

processes. Analyses statements and cost control reports for unanticipated expenses or funding

problems. Intervenes to discuss and resolve significant variances with responsible staff.

Provides information and liaises with auditors.

Participates as a member of assigned department teams to ensure effective program/service

delivery consistent with agency mandate and other requirements including policy, legal,

contractual and budgetary. Works with team members to identify and resolve day-to-day

program resources, human resource and administrative issues. Identifies to the Executive

Director program challenges and issues associated with planning and change. Provides advice to

the Executive Director on significant program service and human resource issues.

Manages and supervises a team of employees providing financial, accounting and administrative

support services for the organization.

Assists with the management of all properties including supervising maintenance, resolving

tenant disputes and providing for necessary insurance and capital cost planning.

Participates as a member of the senior management team in developing plans and assessing and

resolving operational issues and policies. Prepares comprehensive implementation plans and

strategies to meet present and future financial and administrative requirements.

Works with the Executive Director on human resources and information technology issues.

Performs other related duties as required by the Executive Director.



Apr 2011 updated

Qualifications: Education, Training and Experience Certified General Accountant or Chartered Accountant with current registration in B.C. (an

equivalent combination of experience and training; specifically with non-profit organizations of

similar size, complexity, and operating systems including accounting software; may be

considered)

advanced training in leadership is preferred

experience in a unionized environment

experience working with a non-profit organization

experience working with a volunteer board of directors


good interpersonal communications skills and the ability to foster positive relationships

demonstrated teamwork, facilitation, and leadership abilities

ability to function independently while managing multiple agendas and deadlines

proficient time and general management skills

knowledge of not-for-profit organizations, applicable legislation, policies and issues

surrounding community based programs

drivers license and own vehicle

Qualifications: Personal Attributes Positive role model including modeling a healthy lifestyle






Apr 2011 updated

3.4 ACCOUNTING ASSISTANT

Job Summary: Under the supervision of the Director of Finance, this position processes payroll,

accounts payable and accounts receivable including the reconciling and balancing of accounts to

the general ledger and the preparation and posting of approved adjustment information. This

position performs other confidential duties as prescribed by the Director of Finance.

Reports to: Director of Finance

Key Duties and Responsibilities

Payroll

Enters payroll information.

Summarizes payroll changes and transfers information from time sheets to payroll

systems.

Reviews payroll system data prior to posting to system to verify accuracy.

Completes records of employment provided by the payroll system of E.I.

Calculates and prepares advance payroll cheques as requested, for reasons including

termination, leave of absence, severance and /or vacation.

Completes documentation and reconciles deductions related to enrolling employees into

benefit plans, income tax, pensions plans, E.I., C.P.P., and other related payroll

deductions; reconciles statements for medical, dental and group life insurance plans, and

prepares adjustments to rectify differences between accounts.

Responsible for the maintenance of employee files - including completeness of employee

information (in terms of Labour Relation Board (LRB), licensing, contract specifications,

etc.) internal processing documentation, etc.

Accounts Payable Matches documents, invoices, packing slips with purchase orders; contacts appropriate sources

such as suppliers by telephone and/or correspondence regarding matters such as disputed

supplier accounts, missing invoices and unmatched documents.

Verifies the accuracy of invoices by checking items such as quantities, prices, tax, extensions,

discounts and totals; posts to the accounts payable ledger.

Posts invoices to internal accounts after reviewing account codes (such as cost centre and

general ledger codes) assigned by the Director of Finance.

Prepares, batches and inputs accounts payable and inventory data such as invoices, credit and

debit notes, manual cheques, inventory issued and voiced cheques, prepares cheque batch and

prints cheque run, and maintains and balances petty cash account (as reconciled by

Administrative Assistant) and makes disbursements as required.

Reconciles accounts payable to the general ledger and identifies discrepancies; traces reasons

for discrepancies such as price changes, substitutions and back-orders; prepares adjustments

information such as vouchers and debit and credit notes to rectify discrepancies.

Accounts Receivable Prepares and distributes internal and external billings from information provided, by entering

data into the appropriate system.



Apr 2011 updated

Receives and deposits payment, enters information into cash receipts journals, balances and

summarizes journal and receivable accounts by matching and checking payment received

against invoices, posting from journal to accounts receivable ledger and reconciling designated

account.

Reconciles accounts receivable to the general ledger and identified discrepancies; traces reasons

for discrepancies and rectifies same.

Follows up on discrepancies and delinquent accounts by initiating contact, written or verbal,

with the account and advises the appropriate manger of the situation.

General Ledger

Monthly bank, miscellaneous payable and accrual reconciliation.

Other In the absence of Director of Finance will perform such duties as required by Management.

From time to time may perform such other administrative duties as answering telephones,

photocopying, transmitting by facsimile, filing, typing and distributing incoming and mailing

outgoing correspondence.

Performs other related duties as assigned.

Advocacy

to advocate for individual clients and families so they obtain needed support;

to teach individual clients and families how to self-advocate;

to advocate within CCS for CCS to advocate for support and change within the systems that

affect children and families.

Qualifications: Education, Training and Experience Certified payroll accountant, two year’s recent related experience or an equivalent combination

of education, training and experience.

Demonstrated experience with Microsoft Excel, Word, and Access

Qualifications: Skills and Abilities Ability to communicate effectively both verbally and in writing.

Ability to deal with others effectively.

Physical ability to carry out the duties of the position.

Ability to organize work.

Ability to operate related equipment.

Qualifications: Personal

Positive role model including modeling a healthy lifestyle






Apr 2011 updated

3.5 ADMINISTRATIVE ASSISTANT

Job Summary: The Administrative Assistant is responsible for the recording/transcribing and

filing of general and confidential correspondence and documents for the Board of Directors,

Executive Director, Accounting team, and ensuring that administrative supports are coordinated

on behalf of Society programs and services.

The Administrative Assistant is responsible and accountable for effective, planning, organizing

and the coordination of the administrative support needs of the Society. Close liaison with the

Executive Director, senior management and board of directors is critical. The Administrative

Assistant will provide support and services to the Accounting team. The incumbent will

maintain confidentiality, considerable discretion and judgment are required. The Administrative

Assistant is aware of the Society policy and procedures.

Reports to: Director of Finance


Executive Director providing administrative/secretarial supports and other general duties as required to provide

effective and efficient support to the Executive Director

President and Board of Directors

taking and transcribing of monthly board minutes, annual general minutes and other minutes

as required

preparation and distribution of newsletters, connector and other correspondence necessary to

providing effective and efficient support to the President and Board of Directors

updating of phone lists, addresses, society manuals and other duties as requested

Accounting Team

establishing and maintaining monthly records for donation receipts, LOC sales, general

month end procedures for receipts, photo copying records, fax, beautification funds, postage

for each program

inventory and maintaining office supplies and distribution to programs

assisting with deposits and banking, reconciliation of petty cash account

other duties associated with Financial team as requested, such as assisting with sub ledger

data entry

Other

organize and maintain general and confidential records

open and distribute mail - outgoing mail and courier

responsible for recommending and coordinating office space requirements and the lease or

purchase of office equipment, furnishing, telephone and telecommunication apparatus as they

pertain the needs of administration supports

responsible for the rental or bookings of the offices or rooms at 5856 Clements Street to

ensure rental agreements are drawn up and to provide keys to the necessary and/or designated

authority

ensure the security of the administration office

to perform other related duties as assigned



Apr 2011 updated

provide telephone and reception duties, refers calls and provides administrative support

ensures work is prioritized so that effective and efficient services are provided

assists with newsletters, proofing and mailing

support the program managers by the organization of workshops, meetings and community

events

performs other administrative and clerical duties as required and requested

Advocacy to advocate for individual clients and families so they obtain needed support;

to teach individual clients and families how to self-advocate;

to advocate within CCS for CCS to advocate for support and change within the

systems that affect children and families.

Qualifications: Education, Training and Experience diploma in administrative assistant specialty, formal training would be an asset

two year’s recent related experience or an equivalent combination of education, training and

experience

proficiency in Microsoft word

Excel and Access experience preferred


ability to communicate effectively both verbally and in writing

ability to deal with others effectively and in a positive manner

physical ability to carry out the duties of the position

ability to organize work

ability to operate related equipment







Apr 2011 updated

3.6 COORDINATOR, COMMUNITY LIVING DAY TEAM

Job Summary: The Coordinator is responsible for the delivery of daily activities that support

clients with developmental disabilities. These activities include Lunch on Clements,

Activation/Leisure, Semi-Independent Living and Supported Employment, and children’s after

school, school holiday, and summer activities. The coordinator ensures the necessary staff,

facilities, and equipment are in place, and program standards and licensing requirements are met.

Reports to: Program Director

Duties and Responsibilities Adults oversee the development of individual client service plans, key worker systems, and case

management

maintain communication with client’s family / care providers

develop, implement, and evaluate program goals, objectives, policies and procedures and ensure

that the required standards are maintained

Children recognize the rights of children and their parents are different than the rights of adults

liaise with government workers to protect the child as required by legislation

confer with parents with regard to unusual or problematic issues


Both children and adults work with clients one on one or in a group

liaise with Community Living BC and Ministry of Children and Family Development to facilitate client

referrals

coordinate service with other programs

ensure client files are up to date and treated in a confidential manner.



advocacy




Human resources schedule and supervise staff and monitor daily operations

coordinate with other managers, the recruitment, selection and orientation of staff

provide guidance on policies, procedures, techniques or other matters arising

evaluate the performance of staff and their need for training



Apr 2011 updated

Administration liaise with the community to promote community involvement.

identify the physical needs of the program to the Program Director. Responsible for the

maintenance, cleanliness, safety, repair of the program facility. Maintains supply inventory.

submit reports including incident reports, Board and newsletter articles, financial records and

receipts, and records of employee work

assist in developing and then meeting the operating budget

facilitate, as a member of the Community Living Manager Team, consistent policy, communication,

human resource and service delivery practice.

perform other related duties as required

Qualifications: Education, Training and Experience: certificate in leadership / management

diploma (degree preferred) in child and youth care, social work, or a related field

valid WCB approved first aid and CPR certification; food safe; WHIMS

Class 4 driver license; own vehicle

program delivery experience in a similar environment.

Qualifications: Skills and Abilities knowledge of theory, values and practices in Community Living including support systems.

knowledge of Government’s family support policy and procedures; related community support

services systems

excellent communication skills.

demonstrated ability to teach skills and provide leadership.

knowledge of basic word processing and Internet computer skills.

knowledge of applicable legislation and government frameworks.

Qualifications: Personal Attributes positive role model including modeling a healthy lifestyle




physician’s health reference.

TB test (negative)

Additional Information: This position requires the ability to function independently and

frequently under pressure while managing multiple concurrent projects and deadlines including

effectively managing emergency situations. Willing to work on a flexible schedule, according to

the needs of the program. Program delivery activities may require a moderate level of physical

fitness.

Other Information

Benchmark: Program Coordinator 2 Classification: grid 14



Apr 2011 updated

3.7 RESIDENTIAL MANAGER

Job Summary: The Manager is responsible for the operation of a residence that supports clients

with developmental disabilities. This responsibility includes the resident’s well-being and the

development of the resident’s independence and community participation. The Manager ensures

the necessary staff, facility, and equipment is in place, and program standards and contractual

requirements are met.


Key Duties & Responsibilities Client oversee the development of individual client service plans, key worker systems, and case

management

develop, implement, and evaluate residence goals, objectives, policies and procedures and ensures

that the required standards are maintained. Ensure adherence to Part 111, Sections 1-4 of

‘Schedule A, Service Schedule, Adult Residential Community Living Services, Residential’ (attached)

and ‘Community Care Facility Act and Adult Care Regulations’ (located in each residence office)


develop, implement, and evaluate program goals, objectives, policies and procedures and ensure

that the required standards are maintained

work with clients one on one or in a group

liaise with Community Living BC (and Ministry if required) to facilitate client referrals

coordinate service with other programs




advocacy






provide guidance on policies, procedures, techniques or other matters arising



identify the physical needs of the residence to the Program Director. Responsible for the




Apr 2011 updated

submit reports including incident reports, Board and newsletter articles, financial records and

receipts, and records of employee work

ensure the financial integrity of client accounts and the operating budget of the residence

facilitate, as a member of the Community Living Manager Team, consistent policy, communication,

human resource and service delivery practice.

perform other related duties as required

Qualifications: Education, Training and Experience certificate in leadership / management with specific training in residential care such as the Justice

Institute’s ‘Management Development for Community Settings’ certificate

CSW Certificate, or equivalent education

certification as person – in –charge by Vancouver Island Health Authority Licensing within three

months of hire

valid WCB approved first aid and CPR certification; food safe; WHIMS

Class 4 driver license


Qualifications: Skills and Abilities: knowledge of theory, values and practices in Community Living including support systems.




knowledge of applicable legislation and government frameworks including the Community Care

Facility Act and the Adult Care Regulations





Physician’s health reference.

TB test (negative)



effectively managing emergency situations. Willingness to work on a flexible schedule,

according to the needs of the program. Program delivery activities may require a moderate level

of physical fitness.

Other Information

Benchmark: Residence Coordinator Classification: grid 14



Apr 2011 updated

3.8 PROGRAM COORDINATOR 1 - ASSISTANT RESIDENTIAL MANAGER –

COMMUNITY LIVING

Job Summary: The assistant manager is responsible for supporting the delivery of the residence. The

assistant manager liaises with the residential manager to ensure the necessary staff, facilities, and

equipment are in place, and program standards and licensing requirements are met. The Assistant

manager carries the authority of the manager in his/her absence.

Reports to: Residential Manager

Duties and Responsibilities:

®Plans and implements activities based on individual service plans.

®Oversees the day-to-day operation of the program by liaising with supervisor to ensure that the

necessary facilities and equipment are in place, program guidelines and policies are adhered to, and

program standards and licensing requirements are met.

®Orients, trains, monitors and provides support to program staff and volunteers.

®The Program Director makes recommendations to the supervisor regarding program developments,

policy and procedure formulations and program evaluations.

®Liaises with individuals, families, care providers and others to coordinate service provision, facilitate

referrals to the program and represent the organization or program in external events.

®Monitors and authorizes program expenditures and maintains financial records in accordance to

established procedures. Provides input to the supervisor in the preparation of the program budget.

®Maintains current and confidential program, client and employee records, statistics and reports as

required.

®Advocacy

*Advocate for individual clients and families so they obtain needed support

*Teach individual clients and families how to advocate for themselves

*Advocate within CCS for CCs to advocate for change that will benefit clients

®Performs other related duties as required.

Qualifications: Education, Training and Experience Leadership/management experience

CSW certificate or equivalent diploma

Valid WCB approved first aid with CPR certification; food safe; WHIMS

Class 4 driver’s license; own vehicle

Program delivery experience in a similar environment


Knowledge of theory, values and practices in Community Living

Knowledge of applicable legislation and government frameworks

Excellent communication skills

Demonstrated ability to teach skills and provide leadership

Knowledge of basic word processing and internet skills



Apr 2011 updated





Current satisfactory criminal record search

Physician’s health reference

TB test (negative)

Additional Information: This position requires the ability to function independently and frequently

under pressure while managing multiple concurrent projects and deadlines including effectively

managing emergency situations. The position requires a willingness to work on a flexible schedule,

according to the needs of the program. Program delivery activities may require a moderate level of

physical fitness.

Other Information:

Benchmark: Program Coordinator 1

Classification: grid 12



Apr 2011 updated

3.9 COORDINATOR, HOME SHARING PROGRAM

Job Summary: The Coordinator is responsible for planning, organizing and coordinating the

delivery of effective home sharing services. This includes the development and maintenance of

services to individuals and caregivers in accordance with provincial guidelines. The Coordinator

is responsible for evaluating the efficiency and effectiveness of the program to ensure that it

meets the needs of the people being served.


Duties and Responsibilities client

● develop and implement strategies for the recruitment and assessment of home sharing options

in the community

● assess, select and monitor home sharing care providers

● support the matching of care providers with individuals referred to the program

● provide access to training and workshops for care providers utilizing community resources

● maintain a relationship with individuals and care providers by phone, mail and home visits

● consult with individual caregivers on specific issues such as behavioural supports, health

and safety issues

● liaise with CLBC and community agencies to familiarize them with the program and to

identify resources, which would support objectives of the program.

● provide information on community resources

● facilitate networking and information sharing amongst home sharing providers and families.

● ensure that CCS Mission Statement and all policies are maintained especially the client’s

right to choice, confidentiality, and privacy.

● ensure CLBC provincial standards are met

● advocacy

o advocate for individual clients and families so they obtain needed support

o teach individual clients and families how to self-advocate

o advocate within CCS for CCS to advocate for change that will benefit clients

human resources

● schedule and supervise staff and monitor daily operations

● coordinate with other managers, the recruitment, selection and orientation of staff

● provide guidance on policies, procedures, techniques or other matters arising

● evaluate the performance of staff and their need for training

administration

● develop and revise a policies and procedures manual

● monitor the effectiveness of the program and participate in program evaluation.

● research, develop and collect appropriate resource materials related to the program.

● submit all required reports, financial records and receipts

● assist in developing and then meeting the operating budget



Apr 2011 updated

● facilitate, as a member of the management team, consistent policy, communication, human

resource and service delivery practice.

● perform other related duties as required

Qualifications: Education, Training and Experience

● certificate in leadership / management and experience

● Diploma (degree preferred) in relevant field

● Direct experience in community living field and experience working with families


Organizational skills

Supervisory skills and experience

Skills and experience in adult education and training

Demonstrated knowledge of computers

Knowledge of community resources







TB test (negative)

Valid BC drivers license

Other Information

Benchmark: Program Coordinator 1





the needs of the program. Use of personal vehicle will be necessary.



Apr 2011 updated

3.10 COMMUNITY SUPPORT WORKER

Job Summary - Day Program

Support adults with developmental disabilities to participate in vocational, recreational, and

social activities. Deliver one to one or group activities. Participate in individualized planning and

caregiver, parent, service provider, and community liaison.

Job Summary – Residential

Support adults with developmental disabilities to live in a residential group home and to

participate in community activities. Participate in individualized planning and liaise with

caregivers, parents, service providers, and community.

Report To: Coordinator Adult Day Team, Residential Manager, or Program Director

Key Duties and Responsibilities – day services and residential

participate in the development of personal service plans

assist clients with the activities of daily living such as feeding, lifts, transfers, hygiene,

grooming and toileting. This may include transfer of function duties such as gastrostomy

feeding, tracheostomy managements, and suction and bowel management

plan, organize, implement, and evaluate vocational, recreational, and educational

activities

administer medication in accordance with established practices and instructions

provide behavioural intervention and support for clients

identify services in the community that will meet clients’ needs

accompany and/or transport clients to activities

recognize, analyze and deal with potential emergency situations

provide feedback and support to clients and/or their families and other service providers

ensure health and safety standards are maintained

maintain related records and statistics and produce reports as required

ensure that CCS Mission Statement and all policies are maintained especially the client’s

right to choice, confidentiality, and privacy.

provide leadership to part time staff and clients and maintain high standards of teamwork

recommend changes

carry out other duties as assigned

Specific Duties and Responsibilities – day services provide on a daily basis one-to-one or group activities that support the development of life

skills, vocational possibilities, recreation and socialization

Specific Duties and Responsibilities – residential provide life skills training such as meal preparation, housekeeping, personal care skills

performs residence maintenance and housekeeping duties such as laundry, sweeping, mopping

floors, mowing lawns, inventory, shipping, cleaning equipment and food services



Apr 2011 updated

Qualifications: Education, Training and Experience WCB approved First Aid and CPR certification

Food Safe Certificate

Class 4 drivers license and own vehicle

community support worker certificate or an equivalent diploma

three month’s experience delivering similar services

experience in a community living residential setting.

Qualifications: Skills and Abilities demonstrated ability to teach skills, provide individual client support, and leadership

knowledge of theory, values and practices in community living

effective interpersonal communication skills

demonstrated ability to work alone and unsupervised, as well as part of a team.

demonstrated good time and general management skills.

Qualifications: Personal Attributes positive role model including modelling a healthy lifestyle





TB test (negative)

Other Information

Benchmark: Community Support Worker




Apr 2011 updated

3.11 CHILDREN’S PROGRAM INSTRUCTOR

Job Summary: Support children with developmental disabilities and their families. Deliver one

on one or group activities that support the development of life skills, that provide opportunities

for recreation and socialization, and that support families. Participate in individualized planning

and liaise with caregivers, parents, service providers, and community.

Report To: Coordinator, Children’s Family Support Team

Key Duties and Responsibilities recognize the rights of children and their parents are different than the rights of adults

liaise with government workers to protect the child as required by legislation

confer with parents with regard to unusual or problematic issues

participate in the development of personal service plans

assist clients with the activities of daily living such as feeding, lifts, transfers, hygiene, grooming

and toileting. This may include transfer of function duties such as gastrostomy feeding,

tracheostomy managements, and suction and bowel management

plan, organize, implement, and evaluate recreational, social, and educational activities

activities may require a moderate (higher than other day positions) level of physical fitness

administer medication in accordance with established practices and instructions



accompany and/or transport clients to activities

recognize, analyze and deal with potential emergency situations review and provide feedback and support to clients and/or their families and liaise with clients’

families and other service providers as required





recommend changes


Qualifications: Education, Training and Experience diploma in child and youth care or social work preferred over community support certificate

one year experience in the child and youth sector preferred over adult

knowledge of the Government’s policies and procedures for children and the supporting

legislation such as child protection

WCB approved First Aid and CPR certification






Apr 2011 updated











TB test (negative)

Other Information

Benchmark: School Aged Child Worker, Activity Worker, Vocational Worker




Apr 2011 updated

3.11 SEMI-INDEPENDENT LIVING INSTRUCTOR

Job Summary: Support adults with developmental disabilities to function more independently

in their homes and in the community. Deliver one on one and group activities that support the

development of life skills. Evening and/or weekend work is often required.

Report To: Coordinator, Adult Day Team or Program Director

Key Duties and Responsibilities participate in the development of personal service plans

assist clients with life skills, social skills, behaviour management, and vocational possibilities

instruct and assist clients with activities such as grooming, basic cooking, money management,

shopping, household safety, pet care

facilitate physical, recreational, educational, social and vocational activities

recognize, analyze and deal with potential emergency situations administer medication as required in accordance with established practices and instructions

review and evaluate clients’ progress and make adjustment to programs as required



accompany and/or transport clients to activities as appropriate

provide feedback and support to clients and/or their families and other service providers





recommend changes


Qualifications: Education, Training and Experience experience working independently with individuals with disabilities

experience in group process and facilitation techniques




community support worker certificate or an equivalent diploma


experience in a community living setting.

Qualifications: Skills and Abilities good written communication skills using Microsoft Word and Excel

demonstrated ability to teach skills, provide individual client support, and leadership



Apr 2011 updated










TB test (negative)

Other Information

Benchmark: Community Support Worker, Vocational Worker




Apr 2011 updated

3.12 VOCATIONAL INSTRUCTOR

Job Summary: Support adults with developmental disabilities to explore their vocational

interests. Deliver one on one and group activities that develop job readiness, vocational skills,

and on the job training and support. Evening and/or weekend work is often required. Activities

may require a moderate (higher than other day program positions) level of physical fitness

Report To: Coordinator, Adult Day Team or Program Director

Key Duties and Responsibilities participate in the development of personal vocational service plans

plan, organize, implement, and evaluate activities that support vocational interests such as

suitability, job readiness, and life skills development

provide on the job and classroom training in job preparation, search and retention skills

provide ongoing support for placements, employer relations, and problem solving, etc.

locate appropriate vocational placement (either paid or volunteer)

organize wage subsidies for eligible clients and complete necessary paperwork

educate employers about the clients and the program

provide liaison, education and advocacy in the community

may be involved in public relations events



accompany and/or transport clients to activities as appropriate

recognize, analyze and deal with potential emergency situations provide feedback and support to clients and/or their families and other service providers





recommend changes to the supervisor


Qualifications: Education, Training and Experience prefer diploma in social work or related human service field versus community support worker

certificate

experience delivering employment programs

sales and marketing experience

knowledge of principles and practices in the employment sector and supporting legislation such

as labour standards





Apr 2011 updated



experience in a community living setting.











TB test (negative)

Other Information

Benchmark: Vocational Worker, Community Support Worker




Apr 2011 updated

3.13 PROGRAM MANAGER, CHILDREN’S SERVICES

Job Summary: The Manager is accountable for the delivery of children’s development services

for Clements Centre Society. This includes the Child Care Resource and Referral and the Child

Development Team. The CDT includes the infant development program; speech, physical, and

occupational therapy; and family resource consultant. The manager ensures the necessary staff,

facilities, and equipment are in place, and program standards are met.


Key Duties & Responsibilities:

Client recognize the rights of children and their families are different than the rights of adults

develop, implement, and evaluate program goals, objectives, policies and procedures and

ensure that the required standards are maintained

liaise with other service providers including physicians and public health to facilitate and

coordinate client referrals


develop and monitor outcome measurements



advocacy






provide guidance on development and implementation of policies, procedures, techniques or

other matters arising department operations.



identify the physical needs of the program to the Executive Director. Responsible ensuring the

maintenance, cleanliness, safety, repair of the program facility.

submit reports, financial records and receipts.


facilitate, as a member of the Management Team, consistent policy, communication, human


perform other related duties as required.



Apr 2011 updated

Qualifications: Education, Training and Experience: leadership / management training

degree in relevant child development field

graduate degree preferred

registration with the appropriate college or licensing body

driver’s license; own vehicle


Qualifications: Skills and Abilities knowledge of Government’s child development programs, policy and procedures; related

community support services systems











effectively managing emergency situations. Must be willing to work a flexible schedule as

dictated by the needs of the program.



Apr 2011 updated

3.14 SPEECH LANGUAGE PATHOLOGIST

Job Summary: The goal of the Speech and Language Program is to resolve and/or measurably

reduce the effects of individual communication disorders. The Speech/Language Pathologist

will work as a member of a multi-disciplinary team to provide comprehensive early management

intervention. Responsibilities include specialized treatment where required, and provision of

consultation and educational services to professions, agencies and the general public.

Reports to: Program Manager, Children’s Services

Key Duties and Responsibilities:

a) Identification and Assessment:

Educating professionals, agencies, and the public about communication disorders and the

importance of early identification and prevention programs. Offering prevention programs and other early therapeutic intervention.

Utilizing screening criteria to identify individuals with a potential communication disorder who

may require further assessment.

Providing in depth assessment and evaluation for individuals with known or suspected speech,

language, voice, fluency or feeding disorders.

Determining through examination, diagnostic testing, appropriate referrals, etc., the nature and

severity of a handicap. Responsible for supporting parents to obtain the best possible diagnostic

assessment and medical and related services for their child.

b) Treatment and Intervention:

Following assessment, establishing a treatment schedule (type, number and priority of clients)

to most efficiently and effectively meet specified treatment objects. This can be coordinated

with other professionals and be delivered in the clinic or community setting.

Systematic planning, preparation and implementation of therapeutic programs.

Determining short and long-term goals with input from the team conducting a program to

rehabilitate the communication disorder, reassessing and modifying therapy as required.

Continuous monitoring of client progress/status, patient review and client/family counselling.

Therapy through individual and/or group sessions or through prescriptive programs prepared

for parents, teachers, volunteers or other paraprofessionals within the client’s environment.

Reporting to parents, professionals and other concerned, the progress and status of an

individual’s therapy. This includes initiating ad participating in team conferences, working with

others to coordinate therapy with home and classroom activities, and working cooperatively

with other professionals to provide the most effective program for each client.

Advocacy: on behalf of individual clients and families to obtain needed supports.

c) Consultation

Consultation services may include interaction with clients, parents, family members,

preschool personnel, special service staff, medical personnel, professionals and other

members within the community. Participate in public information and education

programming.



Apr 2011 updated

d) Case Reporting/Record Keeping

Comprehensive up-to-date records will be maintained on each client. This may include

diagnostic results, treatment objectives, progress reports, and/or discharge information.

Maintaining daily and weekly statistics.

e) Community Education and Activities Introducing families to appropriate community resources that will be of benefit.

Offering educational in-services to parents, professionals, other agencies and the general public

to help them better understand communication facilitation techniques.

Informing the community about speech services and the importance of early identification,

intervention and prevention programs.

Describing and interpreting speech and language services, program scope and procedures to

associated professionals, agencies and others.

Working with individuals, organizations and agencies to improve speech and language services

provided to communicative impaired persons.

Participating on local and regional committees

Continuing his/her own professional development

f) Department Responsibilities

Contribute to development of speech therapy, CCS and community programs and policies by

attendance on committees.

Familiarity with department policies and procedures, and participate in their review.

Assist in maintaining a safe work environment according to CCS.

Provide information in the ordering of supplies and equipment.

Assist in the maintenance of equipment.

Advocate for support and change within the systems that affect children and families.

g) Professional Responsibilities

Maintain client and CCS confidentiality: Professional and CCS Code of Ethics.

Pursue personal professional development – renewal of license/certification as required.

Qualifications: Education/Training/Experience Masters Degree in Speech/Language Pathology

Eligible for registration in BCASLPA and certification with CASLPA.

Knowledge of or interest in developing skills in Sensory Integration, feeding, augmentative and

alternative forms of communication (i.e.: sign language, picture of symbolic communication,

VOCD).

Previous experience or interest in working with a pediatric caseload.

Qualifications: Skills and Abilities Ability to operate and interpret results from specialized diagnostic equipment.

Sound judgment in diagnosing and prescribing therapeutic treatments.

Strong oral and written communication and organizational skills.



Apr 2011 updated

Ability to provide a calm, healthy, positive role model to participants.

Ability to problem solves with participants, as well as determine their needs and wants.

Ability to deal effectively with stressful situations and to remain calm in difficult situations while

ensuring everyone is treated with respect and dignity.

Ability to work as a productive and interactive team member.

Ability to recognize aspects of a participant’s life that require support and assistance.

Valid driver’s license and available vehicle/transportation.

Successful criminal record check.

Qualifications: Personal Positive role model and model a healthy lifestyle

Empathy, warmth and understanding

Ability to work effectively with staff, volunteers, agencies and organizations

Current, satisfactory criminal record search.

Other Information

Benchmark: Speech Language Pathologist; Classification grid 17 (reclassified CSSEA 2006)



Apr 2011 updated

3.15 PHYSICAL THERAPIST

Job Summary: The PT plans, develops, implements and evaluates physical therapy programs

and services including specialized treatment where required; establishes and evaluates physical

therapy practice standards; communicates client and program needs; carries out associated

administrative duties; oversees the implementation of components of the physical therapy care

plans and activity programs by the caregiver, child care provider, or volunteer; provides

consultative and education services to professionals, agencies and the general public.


Key Duties and Responsibilities:

Provide Pediatric Rehabilitation to children aged birth to six years and/or to school aged

children who require rehabilitation to reduce or eliminate impairments, disabilities, and

handicaps of congenital, acquired, developmental, or degenerative origin. Follow the principles of Supported Child Care (inclusion, family-centered care, community based

service, individual planning and shared responsibility) when delivering services, and work

collaboratively with other service providers involved with the same child and family.

Plans, develops, implements and evaluates physical therapy programs for clients by: Assessing clients physical therapy needs and establishing appropriate physical therapy programs

for clients including, but not limited to, motor learning, balance and co-ordination, exercise

programs and prescription of adaptive equipment;

Applying physical therapy principles through treatment and strategies that are adapted to the

functional capabilities of paediatric clients, using both individual and group settings;

Determining through examination, testing, and appropriate referrals, a physical therapy

diagnosis for movement system impairment;

Collaborating with caregivers to develop goals, and determine an appropriate treatment plan;

Consulting with physicians and other allied health professionals, as well as the clients family

members or caregivers in the management of the client’s treatment programs;

Consulting and communicating with community agencies to access prescribed equipment;

Providing education and training to clients, family members or caregivers, and staff;

Developing and maintaining physical therapy priorities for client treatment and programs;

Using and contributing to research related to physical therapy.

Advocate for individual clients and families so they obtain needed support.

Supports the CCS Child Development Team and Physical Therapy program through the

completion of appropriate documentation by: assessing and documenting the clients physical therapy needs, treatments and interventions on

the clients’ EIT record and other appropriate documents;

participating in the development of the care plans for the client;

participating in appropriate multidisciplinary, family conferences and committees related to

client care and services;



Apr 2011 updated

communicating with relevant external agencies regarding the physical therapy program and

individual client’s progress in treatment programs;

writing reports related to client participation and outcome;

maintaining statistics and information related to client participation and goals and objectives;

Providing education and training sessions to families, caregivers, and community members.

The PT teaches individual clients and families how to self-advocate.

Carries out administrative duties related to the provision of physical therapy programs; developing and maintaining relevant records and statistics;

participating in the development of an annual budget;

reporting physical therapy equipment and supply needs, and maintaining inventory for the

Equipment Loan Program;

developing policies and procedures and maintaining current practice standards;

developing and maintaining quality improvement projects and appropriate evaluation indicators

for the physical therapy program and;

participating in fieldwork placement opportunities for physical therapy student practicum.

The PT advocates within CCS for CCS to advocate for support and change within the systems that

affect children and families.

Performs other related duties as required


Baccalaureate degree Physical Therapy from an accredited university program

Registration in good standing with the College of Physical Therapist of British Columbia,

and eligibility to register with the Canadian Physiotherapy Society.

Several years experience in a clinical setting as a physical therapist; prefer experience

working with pediatrics clients with complex medical conditions.


Excellent oral and written communication skills, sound interpersonal and instructional

abilities knowledge of software applications (particularly word-processing); ability to

work within a multidisciplinary team whose members have diverse backgrounds.

Provide physical therapy diagnosis for children with movement system impairment; plan

and implement therapeutic treatment; prescribe medical equipment; demonstrate ability

to organize and execute as a sole charge therapist; provide clear written reports to

families and trans-disciplinary team members; liaise with families, professional staff,

agencies and the general public; present educational sessions appropriate to intended

audience.



Apr 2011 updated

Qualifications: Personal

Positive role model and model a healthy lifestyle





TB test (negative)

Other Information

Benchmark: Physiotherapist; classification grid 16 (reclassified CSSEA 2006)



Apr 2011 updated

3.16 OCCUPATIONAL THERAPIST

Job Summary: The OT plans, develops, implements and evaluates occupational therapy

programs and services including specialized treatment where required; establishes and evaluates

OT standards of practice; communicates in written and oral format client and program needs;

carries out associated administrative duties; oversees the implementation of components of the

occupational therapy activity programs carried out by the caregiver, child care provider, or

volunteer; provides consultative and education services to professionals, agencies and the public.



Provide OT services to children aged birth to six years to reduce or eliminate impairments,

disabilities, and handicaps of congenital, acquired, developmental, or degenerative origin.

Follow the principles of Supported Child Care (inclusion, family-centered care, community

based service, individual planning and shared responsibility) when delivering services, and work

collaboratively with other service providers involved with the same child and family.

1. Plans, develops, implements and evaluates occupational therapy for clients by: Assessing clients occupational therapy needs and establishing appropriate occupational therapy

programs for clients including, but not limited to, fine motor, visual-perceptual motor, self-care,

play and prescription of adaptive equipment;

Applying occupational therapy principles of treatment and strategies that are adapted to the

functional capabilities of paediatric clients, using both individual and group settings;

Collaborating with caregivers to develop goals, and determining a treatment plan;

Consulting with physicians and other allied health professionals, as well as the clients family

members or caregivers in the management of the clients’ treatment program(s);

Consulting and communicating with agencies to access prescribed equipment for clients;

Providing education and training to clients, family members or caregivers, and staff;

Developing and maintaining occupational therapy priorities for client treatment.

The OT advocates for individual clients and families so they obtain needed support.

2. Supports the CCS Child Development Team and Occupational Therapy program through

the completion of appropriate documentation by: assessing and documenting the clients occupational therapy needs, treatments and

interventions on the clients’ EIT record and other appropriate documents;

participating in appropriate multi-disciplinary and family conferences and transition meetings

related to client care and services;

communicating with relevant external agencies regarding the occupational therapy program and

individual client’s progress in treatment programs;

writing reports related to client participation and outcome of therapy interventions;

maintaining statistics and information related to client participation and goals and objectives;

providing education and training sessions to families, caregivers, and community members.

Self Advocacy: The OT teaches individual clients and families how to self-advocate.



Apr 2011 updated

3. Carries out associated administrative duties by; Developing and maintaining relevant records and statistics;

Participating in the development of an annual budget;

Reporting occupational therapy equipment and supply needs, and maintaining inventory for the

Equipment Loan Program (shared with Physical Therapist);

Developing policies and procedures and maintaining current standards of practice;

Ensuring work area and equipment is adequate and maintained in a safe condition;

Participating in fieldwork placement opportunities for OT student practicum’s.

Systems Advocacy: The OT advocates within CCS for CCS to advocate for support and change

within the systems that affect children and families.

Performs other related duties as required:

Performs professional responsibilities by: maintaining client confidentiality; conducting oneself

by professional code of ethics; renewing licenses/memberships and certification as required

staying current; pursuing personal professional development.


Baccalaureate degree (or diploma) in Occupational Therapy from an accredited university

registration in good standing with the College of Occupational Therapists of British

Columbia, and eligibility for membership in the Canadian Society of Occupational

Therapists. experience and/or training in pediatrics as an occupational therapist in a clinical setting; prefer

experience and /or training in NDT and/or Sensory Integration.

Qualifications: Skills and Abilities Excellent oral and written communication skills, proven ability in interpersonal relations,

knowledge of software application (particularly word-processing); ability to work within a

multidisciplinary team whose members have diverse backgrounds; valid driver’s license and

available vehicle/transportation; successful criminal record check.

Provide occupational therapy assessment for children with special needs; plan and implement

therapeutic treatment; prescribe medical equipment; demonstrate ability to organize and

execute as a sole charge therapist; provide clear written reports to families and trans-

disciplinary team members; liaise with families, professional staff, agencies and the general

public; present educational sessions appropriate to intended audience.

Qualifications: Personal Positive role model and model a healthy lifestyle




Other Information

Benchmark: Occupational Therapist; classification grid 16 (reclassified CSSEA 2006)



Apr 2011 updated

3.17 CONSULTANT, INFANT DEVELOPMENT PROGRAM

Job Summary: The Program Consultant provides services to infants with developmental delays

and their families. The Consultant is responsible for helping with the planning, coordinating and

organizing the delivery of an effective Infant Development Program.


Duties and Responsibilities

Clinical Assists the family in planning learning activities in the home and community, which will

encourage the growth and development of the infant.

Responsible for recording home visits and ensuring that parents and professionals involved with

the family are sent bi-annual reports regarding the progress of the infant.

Responsible for advising parents that it is the parents’ right to obtain the best possible medical

assessments for the child and encourage parents to utilize such services.

Responsible for encouraging parents to take part in any decision making process regarding the

infant’s education or health services.

Responsible for informing the family, when appropriate, of social and educational trends in

service provision for persons with handicaps i.e.: normalization and integration. Assists the

family in understanding how this philosophy may be put into daily practice.

Responsible for loaning appropriate books and information to families which may assist them in

understanding more about child development, and if necessary a specific handicapping

condition and the impact this handicap may have on normal growth and development.

Responsible for lending age-appropriate toys and assisting the family to help the infant use the

toys in an explorative way.

Responsible for introducing the family to other parents for support and information if desired.

Responsible for informing the family of educational, health and social services available to their

infant, as he/she grows older.

Responsible for ensuring that the family is assisted in selecting an appropriate placement for

preschool or day-care and that transition procedures between the IDP and Supported Child Care

are in place.

Work as part of an interdisciplinary team within the CCS Child Development Team and the larger

community. (i.e.: staff meetings, team meetings and caseload services)

Community Responsible for introducing the family to community resources that will be of benefit and for

assisting the family to use these resources effectively.

Assists in setting up parent education programs and/or encouraging the development of

community programs that will supplement the in-home education. (i.e.: lectures, workshops

and counselling groups) and encouraging families to attend on a regular basis.

Assists the Team Coordinator in developing, when and where appropriate, group experiences

for parents and infants.



Apr 2011 updated

Responsible for continuing his/her own professional development, i.e.: reading, course work,

sharing information with other professionals in the field, attending in-services) and for attending

staff meetings as they are set up by the Team Coordinator, the Provincial In Service, and the

UBC Summer Institute on Infant Development.

Qualifications: Education, Training and Experience Bachelors Degree in relevant field

Direct experience in child care

Experience working with families

Qualifications: Skills and Abilities Organizational skills









Other Information

Benchmark: Infant Development Consultant; classification grid 14



Apr 2011 updated

3.18 FAMILY RESOURCE CONSULTANT, CHILD DEVELOPMENT TEAM

Job Summary: Assesses special needs children and their families. Develops implements and

evaluates client service and family based intervention plans in cooperation with the Child

Development Team.


Key Duties and Responsibilities works in collaboration with Child Development Team of therapists and infant development

consultants, and with children’s family support program

Interviews clients and families, prepares case histories, assesses problems and outlines services

provided by the organization. Provides information on and referral to other community service

providers, resources and professionals as required.

develops family-based intervention plans; participates in the development of

Client service plans with the early intervention and /or children’s family support team.

Plans, prepares and conducts individual, group or family counselling sessions using therapeutic

techniques drawn from theoretical frameworks such as family systems, solutions-focused,

narrative, psycho-dynamics. Provides crisis intervention and ongoing assessment as required.

Provides support and guidance to clients and families; facilitates positive family communication,

assists clients in making positive changes and solving problems related to family functioning.

Provides parenting skill building to clients on issues such as parent-child interaction, child

development, discipline and guidance, and behaviour management.

Provides emotional support and feedback to clients.

Participates in integrated case management meetings or meet with professionals and social

workers on a regular basis to report clients’ activities and progress, discuss case planning issues

and concerns, and evaluate the effectiveness of the counselling intervention.

Maintains related records and statistics which may include caseload and waitlist management.

Produces reports such as intake, progress and discharge in accordance with established policies

and guidelines.

Liaises with other community service providers, professionals to coordinate services and to

ensure that interests of clients are considered in decisions affecting them. Accompanies clients

to meetings and appointments as required.

Performs other related duties as required.

Qualifications: Education, Training and Experience degree in a child and youth, social work, mental health, or related counselling field.

minimum two years recent experience working with children and families in a clinical setting

minimum two years recent experience working with Government social workers, children in

care, and families in crisis



Apr 2011 updated

Qualifications: Skills and Abilities knowledge of Government’s family support policy and procedures; related community support

systems

good oral and written communication skills and positive ability in interpersonal relations

knowledge of software application (particularly word-processing)

ability to work within a multidisciplinary team whose members have diverse backgrounds

valid driver’s license and available vehicle/transportation

Qualifications: Personal positive role model and model a healthy lifestyle

empathy, warmth and understanding


Other Information

Benchmark: Family Counsellor; classification grid 14



Apr 2011 updated

3.19 REGIONAL COORDINATOR, CHILD CARE RESOURCE AND REFERRAL

Job Summary; Plans, organizes and coordinates effective support services for the four Child

Care Resource and Referral Programs on Vancouver Island. Works with other regional

coordinators and the Ministry to enhance communication and ensure standards of operation

across the province.



Communication and Networking

Organize networking meetings on a regular basis for CCRRs.

Develop communication systems

Share information and ideas

Liaise with the provincial government and local CCRR programs

Liaise with other ministries, organizations and CCRR programs on issues related to child

care and early childhood development.

Attend provincial, regional and community meetings

Maintain records and prepares reports.

Outreach services

Develop strategies of sharing resources and information related to expanding outreach

services of the CCRRs.

Identify areas of concern and implement strategies for assisting individual CCRRs to deal

with those concerns.

Mentor individual CCRRs through transitions.

Consult on the development and implementation of standards, best practice and quality

enhancement at the provincial level

Consult on the development and implementation of policies and procedures at the

regional and individual CCRR level.

Community Development and Promotion

Work with the other regional coordinators and the Ministry to promote CCRR services

and the importance of early childhood development

Work with the CCRRs to promote CCRR activities and child care.

Liaise with other organizations to strengthen community awareness of the importance of

early childhood development and child care.

Training

Develop an inventory of training, workshops and other opportunities for professional

development for providers in the region.

Assist in the development of materials and strategies that address common training needs

and issues.

Plan and organize regional training for child care providers

Plan and organize in partnership with CCRRs, staff training



Apr 2011 updated

Website

Coordinate the development and maintenance of a regional website

Management

supervise support staff

manage contractual requirements and program budget

assist local CCRR managers with issues such as human resources, fiscal management,

and communication

Other Duties

Perform other related duties.

Qualifications: Education, Training and Experience: leadership / management training

Bachelors Degree in education or human services

Early Childhood Education Certificate

direct experience in child care

experience working with families

driver’s license; own vehicle

Qualifications: Skills and Abilities skills and experience in adult education and training

demonstrated knowledge of computers

knowledge of community resources







Other Information

Benchmark: layered over Program Coordinator 2





the needs of the program.



Apr 2011 updated

3.20 COORDINATOR, CHILD CARE RESOURCE AND REFERRAL TEAM

Job Summary: The Coordinator is responsible for planning, organizing and coordinating the

delivery of effective child care resource and referral services. This includes the development and

maintenance of services to caregivers and parents in accordance to provincial guidelines. The

Coordinator is responsible for evaluating the efficiency and effectiveness of the program to

ensure that it meets the needs of the people being served.


Duties and Responsibilities Client Develop and implement strategies for the recruitment and assessment of child care options in the

community: these efforts will be mainly directed at family child care.

Maintain a registry of all child care options available in the community.

Provide information to families on assessing, selecting and monitoring a child care

arrangement and ongoing consultation regarding their child and/or child care arrangement. provide access to training and workshops for child care provider and family education utilizing

community resources: this will include ensuring that a Family Child Care Course of at least 20 hours

would be available at least annually and putting on workshops through the program.

Maintain a relationship with child care providers by phone, e mail, visits, newsletters and setting

visits.

Consult with individual child care providers on specific issues such as behaviour programs, parent

relationships, safety issues and the like.

Liaise with Ministry and community agencies to familiarize them with the program and to identify

resources that would support objectives of the program.

Provide information on community resources for children with special needs.

Establish, maintain and monitor a toy and equipment lending library for registered child care

providers.

Coordinate the production of a regular newsletter.

Facilitate networking and information sharing amongst child care providers and families.

Ensure that CCS Mission Statement and all policies are maintained especially the client’s right to


Assist families to access child care subsidy.

Ensure CCRR provincial standards are met.

Register and monitor LNR providers.

advocacy






Apr 2011 updated



Provide guidance on policies, procedures, techniques or other matters arising from program

operations.

Evaluate the performance of staff and their need for training.

Administration Develop and revise a policies and procedures manual.

Monitor the effectiveness of the program and participate in program evaluation.

Attend community, regional and provincial meetings.

Research, develop and collect appropriate resource materials related to the program.

Liaise with the community to promote community involvement.

Identify the physical needs of the program to the Program Manager. Responsible for ensuring the


submit all required reports, financial records and receipts


Facilitate, as a member of the management team, consistent policy, communication, human


Perform other related duties as required.

Qualifications: Education, Training and Experience certificate in leadership / management

Bachelors Degree in relevant field

Early Childhood Education Certificate

Direct experience in child care and experience working with families












Apr 2011 updated

Other Information

Benchmark: Program Coordinator 2 Classification: grid 14

Additional Information: This position requires the ability to function independently and frequently under pressure

while managing multiple concurrent projects and deadlines including effectively managing emergency situations.

Willing to work on a flexible schedule.



Apr 2011 updated

3.21 CONSULTANT, CHILD CARE RESOURCE AND REFERRAL PROGRAM

Job Summary: Under the direction of the Child Care Resource and Referral Program

Coordinator, the Program Consultant will assist in the development and maintenance of services

to child care providers and families in accordance to guidelines from the Ministry for Children

and Family Development.

The Program Consultant is responsible for helping with the planning, organizing and delivery of

an effective support and referral program.

Reports to: Coordinator of the Child Care Resource and Referral Program

Duties and Responsibilities: Assists to develop and implement strategies for the recruitment and assessment of child care

options in the community. These efforts will be mainly directed at family child care.

Assists to develop and revise, in conjunction with the Program Coordinator, a Policies and

Procedures Manual for the program.

Research, develop and collect appropriate resource materials related to the program.

Help provide access to training and workshops for child care providers and families utilizing

community resources.

Maintain a relationship with child care providers by phone, e mail, visits, newsletters and setting

visits. Consult with individual child care providers on specific issues such as behaviour problems,

parent relationships, safety issues and the like.

provide information on community resources for children with special needs.

Assist to maintain a registry of all child care options available in the community.

Produce a regular monthly newsletter that reflects the goals and values of the program.

Participate in program evaluation.

Provide information to families on assessing, selecting and monitoring a child care arrangement.

Provide families with access to the registry of child care options in their community.

provide ongoing consultation regarding their particular child and/or child care arrangement

Maintain and monitor a toy and equipment lending library for registered child care providers.

Attend and staff committees and community meetings as required.

Represent the program and the CCS within the community in a clear, accurate and responsible

manner.

Facilitate networking and information sharing amongst child care providers and families.

Attend community, regional and provincial meetings that pertain to the CCRR when appropriate.

Assist families to access child care subsidy.

Ensure CCRR provincial standards are met.

Register and monitor LNR providers.

Perform any other duties as assigned.



Apr 2011 updated

Qualifications: Education, Training and Experience Early Childhood Education Certificate

a degree in relevant field is preferred

Direct experience in child care and experience working with families










Other Information

Benchmark: Child Care Resource and Referral Worker




Apr 2011 updated

3.22 COMMUNITY COORDINATOR

Job Summary: The primary duties are to promote the Clements Centre in the community with

the goals of increasing recognition and support for the Centre, and enhancing activities that

increase the participation of clients in their community. Secondary duties are to provide

reception and general clerical assistance including employee scheduling.


Duties and Responsibilities meet with community groups, businesses, and individuals to explain and promote the activities

of the Clements Centre

publicity for events at or involving the Clements Centre

organize special events for the Clements Centre

organize special events for clients

maintain the ‘adopt a day’ system

answer phone and/or in person inquiries and route people to appropriate staff

Respond to routine queries about services provided.

schedule employees at group homes and day programs

Sort and distribute incoming mail and processes outgoing mail.

General word processing and typing from rough draft or general instruction, including

correspondence, reports, forms and documents.

operate a variety of office equipment such as computers, printers, copiers,

o Facsimile equipment, multi-line switchboard and postage meter.

Monitor order and receive office and janitorial supplies.

handle simple cash transactions such as collecting payments, issuing receipts

Perform other related duties as required.

Qualifications: Education, Training and Experience social services certificate and/or community development training

two years experience working with social service clients

two years experience working in a community setting

Qualifications: Skills and Abilities proven ideas and initiative for engaging the community

proficiency in meeting the public, businesses, community groups, individuals

public speaking and presentations

office procedures

appropriate computer software

knowledge of community living clients

knowledge of child development activities



Apr 2011 updated


empathy, warmth and understanding

ability to work effectively with staff, volunteers, and the community

current, satisfactory criminal record

Other Information

Benchmark: Community Support Worker, Receptionist and General Office Assistant

4 Classification: Grid 10



Apr 2011 updated

3.23 P.I.C – PERSON IN CHARGE

The following shall guide the practice concerning the PIC: PIC must be appointed by the Program Manager, before their absence.

Dates of PIC appointment should be communicated to payroll via the manager

PIC is expected to accomplish significant principal duties of the Program Manager, otherwise the

PIC need not be appointed.

PIC is appointed only when the Program Manager is away for more than 1 week.

PIC rates will be effective from the first day the Program Supervisor is away.

PIC position and rates will only be effective for shifts that are Monday to Friday.

PIC shifts are preferably day shifts.

3.24 DUTY WORKER

Responsibilities: Contact on the emergency contact list, after the house manager

Sit on the Hiring Committee

Contact for the employee check-in

Other duties as directed by the Executive Director

3.25 KEY WORKER

Under the direction of their Team Leader, Community Support Workers may be assigned key

worker responsibilities for an individual. Key workers assume the primary responsibility for a

particular individual including their health, finances, and day-to-day activities. The key workers

also participate in the preparation and updating of the individual’s service, health care, nutrition,

and other plans. The key worker is to oversee all the listed responsibilities and delegate some

responsibility to other team members. However, the overall responsibility to ensure that duties

are completed remains with the key worker. Line work is to be divided amongst all clients, not

specifically with the individuals staff have been assigned to as key worker.

Monitor health, safety and well-being

Medical appointments

Record keeping

Completing forms, registration, updates

Setting up, initiating and reviewing goal setting

Review and ensure financial records are in order

Financial planning

Ongoing activities of interest

Vacations

Planning for special occasions

Quarterly progress reports

Clothing needs and requests, rotate spring and

fall, mending, shopping

Personal inventory

Organize files

Liaison with other agencies as required

Ongoing evaluation of programs

Act as an advocate/encourage people to

advocate for themselves

Support individuals to be involved with their

family and friends and develop new

relationships

Provide opportunity for building social

networks, include a meaningful contribution to

the community

Provide opportunity for daily learning,

further education and skill development

Teach rights and responsibilities

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