Carol L Harris

5240 Greenwood Street, Skokie, Illinois 60077 (C) 847) 899-2604 (E) clharris3913@gmail.com

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Skills• Strong communication skills • Community outreach• Performs well in high-demand, fast- • Budgets and financial planning

Paced environments • Relationship/team building• Staff collaboration • Fast learning• Customer friendly • Commitment to quality and service• Staff motivator • Inventory control• Guest relations • Cash management experience• Employee hiring and retention • Account management• Training staff • Scheduling• Product Sourcing • Training• Advanced interpersonal skills • Creative problem solving• Retail merchandising • Marketing

Experience

09/2015 - 12/2015

Nespresso Chicago, Illinois

Assistant Boutique Manager

Partnered with Boutique Manager to ensure seamless customer service experience for customers including informative product tastings. Managed boutique stock and placed orders according to delivery plan and maintained all merchandising directives. Directed team of sales associates ensuring proper coverage based on sales forecast. Inspired staff to meet sales and productivity goals and maintain enthusiasm. Ensured a safe work environment for all staff members and ensured proper maintenance of all equipment. Built and maintained a good working relationship with corporate offices and partner stores. Introduced my unique knowledge and enthusiasm of coffee, the coffee industry and customer service to enhance the knowledge of the staff.

04/2013 - 08/2015

Starbucks Skokie, Illinois

Shift Supervisor

Managed a team of barista’s to assure superior customer service, quality beverages, beans, food and overall execution of store operations. Assisted in training new partners assuring a positive learning experience. Responsible for cash handling, cash management as well as the safety and security of the team. Assured all health department standards were met or exceeded. Maintained meticulous inventory tracking. Consistently assured that the customer experience was above and beyond the expectation.

10/2012 - 04/2013

Barnes and Noble Skokie, Illinois

Café Manager

Managed the daily operations of the café, which included: Hiring, training, managing and enthusiastically coaching servers to ensure customer experience met or exceeded company standards. Delivered positive financial results with the use of reports to identify stock, sales and trends. Optimized payroll budget and ensured product quality, café standards and equipment were maintained. Accurately placed store orders according to data reflecting consumer trends.

06/2012 – 10/2012 Regus Northbrook, Illinois

Customer Service Representative

Offer customized concierge office service for over one hundred residential and virtual office clients. Services included reception, scheduling, catering, and billing services. Maintained facilities including conference rooms, luxury offices and extensive kitchen. Customer service was the cornerstone of this position.

02/10 – 12/10 Casteel Coffee@Aqua Chicago, Illinois

Owner/Operator

Owned and operated a successful temporary satellite kiosk of Casteel Coffee in the luxury Aqua building in Lakeshore East. Managed an offsite team of employees including a manager and a team of baristas. Worked closely with Aqua staff to form successful marketing campaigns and promotions. Assured staff always met above average health and hospitality standards. The kiosk always earned excellent reviews on social networking websites.

05/1998 - 01/2012 Casteel Coffee Evanston, Illinois

President• Managed extensive multi-tiered staff. Directed wholesale and retail divisions

including marketing and sales. Responsible for all customer service and community outreach. Maintained inventory, budget and cost control, sales and marketing. Proficient at Microsoft Office, accounting software modules including accounts payable, accounts receivable, order entry, general ledger, and POS. Worked with multiple wholesale distributors to assure high quality and wide selection of products for customers at best prices.

12/1992 - 07/1994 Bean Counter Café Evanston, Illinois

Owner• Created a storied coffeehouse from a blank slate. Managed and trained a large

staff. Developed a creative menu with assistance of multiple wholesale distributors. Booked musical acts and art shows. Participated in community events. Developed sales and marketing plans. Placed all store orders according to store volume. Responsible for all daily bookkeeping.

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05/1989 - 11/1992 Publications International Lincolnwood, Illinois

Acquisitions Editor• Sourced photographs and artwork to illustrate books and magazines. Helped

launch successful children's book division. Maintained production budgets. Issued contracts to authors, illustrators and photographers. Acted as a liaison between editorial department and freelancers. Edited captions.

12/1987 - 05/1989 General Learning Corporation Northbrook, Illinois

Picture Editor• Acquired photographs to illustrate multiple publications. Issued purchase orders

and maintained production budgets. Managed extensive photo library. Edited captions.

07/1986 - 03/1987

Education and Training1987

Crate and Barrel Chicago, Illinois

Section Head• Responsible for retail sales and customer service. Performed inventory for

tabletop section and assisted with visual displays. Closed cash register.

University of Iowa Iowa City, IowaPhotographyBachelor of Fine artsMinor: Metalwork and Jewelry design

Certifications: Illinois Food Service Sanitation Certified.