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Chapter 15

Human ResourcesManagement

Section 15.2

Developing andRetaining Employees

Read to Learn

Identify responsibilities of human resources managers after they have hired a new employee.

Describe how the status of employees changes.

The Main Idea

After employees are hired, a company has to develop their skills. New employees receive orientation, training, and evaluations. These processes help them become more valuable to a company.

Key Concepts

Developing Employees

Changes in Employee Status

Key Term

orientation

on-the-jobtraining

the process of helping new employees adjust to a company

learning a new job by actually doing it

Key Term

grouptraining

performanceappraisal

teaching several employees in a class

an evaluation of how well an employee is doing a job

Key Term

promotion

transfer

when an employee receives a higher-level job with more authority, responsibility, and pay

a move to another job within a company, usually at the same level and pay

Key Term

separation

turnover

leaving a company for any reason

the number of employees who leave an organization and are replaced over time

Developing Employees

For employees to develop, they need to be oriented, trained, and evaluated.

Human resources staff members assist in developing employees.

Training Methods

Dell Computer’s Leading Edge program allows its managers to go through 10 days of networking with other executives. That includes three days with Chairman Michael Dell.

Orientation

Orientation may include a tour of the building and introductions to other employees.

orientationthe process of helping new employees adjust to a company

Training

On-the-job-training is usually done under the guidance of a supervisor, who demonstrates different tasks.

on-the-job-traininglearning a new job by actually doing it

Training

Group training is a relaxed way for employees to learn new skills.

group trainingteaching several employees in a class

Training

Job rotation moves employees to different tasks or departments to help them gain experience.

Job rotation prevents boredom and increases morale.

Evaluating Employees

During a performance appraisal, managers usually offer suggestions for improvement.

performance appraisalan evaluation of how well and employee is doing on a job

Evaluating Employees

During a performance appraisal, employees can also note their own progress.

Changes in Employee Status

Human resourses managers keep track of changes in the status of employees.

For example, an employee might be promoted to a different position, transferred to another department, or fired.

Promotion

A promotion might be awarded to an employee for doing a great job, or on the basis of seniority.

promotionwhen an employee receives a higher-level job with more authority, responsibility, and pay

Transfer

An employee might receive a transfer when another department or new office needs them.

transfera move to another job within a company, usually at the same level and pay

Separation

Separation can be voluntary or involuntary.

separationleaving a company for any reason

Separation

When separation is voluntary, an exit interview is given to pinpoint why the employee is leaving.

Separation

A worker may be fired or terminated if:

Rules are not followed

Work performance is not acceptable

There is an inability to get along with others

Separation

If a company needs to downsize, employees might be laid off.

A layoff occurs when there is not enough work for all employees.

1. How can a company help a new employee to develop?

through orientation, training, and evaluations

2. What are three ways in which a new employee can be trained?

on-the-job training, working one-on-one with a supervisor; group training; job rotation

3. What are some changes in status an employee might experience?

The employee could be promoted, transferred, or separated from the company, either voluntarily or involuntarily.

Chapter 15

Human ResourcesManagement

Section 15.2

Developing andRetaining Employees

End of