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Food Bank of Contra Costa and Solanowww.foodbankccs.org
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Second level
• Third level
– Fourth level
+ Fifth level
Agency Compliance/Food Bank 101
Left: St. John the Baptist Food Pantry, El Cerrito
Topics to Cover
1. Agency Compliance
• James Lande (Agency Relations Coordinator)
2. Food Bank Programs
• Caitlin Sly (Programs Director)
3. Advocacy Overview
• Carly Finkle (Policy and Advocacy Manager)
Agency Compliance
• Compliance Basics
• Monitoring Visits
• Best Practices
• Ordering Food
• Agency Portal
• Reminders
Agency Compliance
• Compliance Basics
• Monitoring Visits
• Best Practices
• Ordering Food
• Agency Portal
• Reminders
• Food Safety Requirement
• Agency Agreement Violations
Compliance Basics
Food Safety Requirement
• Why is this a requirement?
• Do all sites need one?
• What are your options?
Agency Contract Reminders
• Exchanging donated food or other products for money, property, or services
• Removal of donated food or other products from an agency for personal use
• Transferring Food Bank product to agencies that are not partner agencies of the Food Bank of Contra Costa & Solano
• Using Food Bank of Contra Costa & Solano products and/or community donated products in a manner not related to serving the ill, needy, or infants
• Using Food Bank of Contra Costa & Solano products and community donated products for fundraising meals (ex: spaghetti dinners or bake sales)
Agency Contract Reminders cont.
• Failure to check your inventory for recalled product in response to recall notices
• Failure to submit Food Bank of Contra Costa & Solano Monthly Service Reports on a regular basis
• Any other violation of the Agency Agreement Form signed by the partner agency and Food Bank of Contra Costa & Solano
• Revocation of 501c3 status
Agency Compliance
• Compliance Basics
• Monitoring Visits
• Best Practices
• Ordering Food
• Agency Portal
• Reminders
Monitoring
• Site visit at least once every two years
• Site visits last between 15 minutes to 1 hour depending on the need of the agency
• Sites have different issues: security, heat, location, resources, space, volunteers, etc…
What We Look for at a Monitoring Visit
• A great support staff
• Cleanliness , Organization and Adequate Space
• Sign in Sheet or way to track numbers served
• A secured pantry
• All Food at least 6 inches off the floor
• Food Rotation
• Thermometers in Refrigerators and Freezers
• Evidence of Pest or Rodents
• Client Respect
Agency Compliance
• Compliance Basics
• Monitoring Visits
• Best Practices
• Ordering Food
• Agency Portal
• Reminders
Sharing Best Practices
• Some examples of what I’ve heard:
• Clients with special dietary needs
• Excess produce
• Share with us what methods you’ve used to overcome problems
Best Practices
Hours of Operation
• Are your hours posted?
• Hours Changed? Contact Agency Relations!
• Correctly listed in our food resource directory?
• Take your clients lives into account
Best Practices
Sign-In Sheets• Bare minimum for accurate statistics
Other Questions to ask:• Gauge if they qualify for other
programs
• Provide referral information
Agency Compliance
• Compliance Basics
• Monitoring Visits
• Best Practices
• Ordering Food
• Agency Portal
• Reminders
Ordering Online
• Agency Express
• Order must be by the designated time set up by the remote services coordinator
• Remember to Submit the order
Agency Site Distribution
• Agency Site Distribution Coordinator and Driver
• Authorized Shoppers
• Show up on time with your agency badges
• Be properly dressed with no open toe shoes
• Act accordingly and be respectful of others
Remote Services Coordinators
• Tracy Nanney (Antioch, Vallejo (M) distributions, & Vacaville)
• 925-676-7543 ext. 220
• Leslie Tolman (Fairfield & Vallejo (Th) distributions)
• 925-676-7543 ext. 288
• Theresa Pate (El Sobrante & Concord distributions)
• 925-676-7543 ext. 221
Agency Compliance
• Compliance Basics
• Monitoring Visits
• Best Practices
• Ordering Food
• Agency Portal
• Reminders
Agency Portal – Food Safety
Agency Portal - Calendar
Agency Compliance
• Compliance Basics
• Monitoring Visits
• Best Practices
• Ordering Food
• Agency Portal
• Reminders
Liability & The Good Samaritan Act
• If an agency distributes or serves food to a client in good faith, and it happens to make the client sick, the agency is covered under the Good Samaritan Act
• If an agency knowingly distributes or serves food that could be harmful to a client, the agency is not covered by the Good Samaritan Act and could be held liable for the harm that is caused.
Recall Procedures
• When your agency receives a recall notice:
• Please read the recall notice to find out which product is affected
• Determine whether your agency has any of this product
• Destroy any recalled product you find in your agency
• Notify clients of the recall if you suspect your agency has distributed any of the recalled product
Monthly Service Reports
• Due by the 10th of every month
• Report online at: www.foodbankccs.org/monthlystatistics
• Questions on Reporting?
• Contact Jessica Silverstein
• Phone: 925-677-7017
• Email: [email protected]
Agency Relations Staff
• Amy Faletti, Manager• 925-677-7020
• James Lande, Coordinator• 925-849-8347
• Jessica Silverstein, Coordinator• 925-677-7017
Topics to Cover
• Agency Compliance
• Food Bank Programs
• Advocacy Overview
Feeding America
History with Feeding America
• The leading Hunger Relief Charity in the U.S.
• Established in 1979
• 200 food banks nation wide
• Compliance oversight
• Advocacy/Awareness
• Fundraising
Food Bank of Contra Costa and Solano
• Established in 1975
• 22 million pounds of food last year (thanks to your help!)
• Over half is fresh produce
• Currently providing food to about 180 partner agencies
Food Bank Programs
• Feeding America
• Direct Service Programs
Community Produce Program
• Free mobile farmer’s market
• 69 sites throughout Contra Costa and Solano
• 7 days a week
• At each location twice a month
• Each family gets about 20 lbs. of produce
Food Assistance Program
• Food from United States Department of Agriculture (USDA)
• 33 sites throughout Contra Costa and Solano
• At each location once a month
• Each family gets canned food, produce, and bread
Food For Children
• For children 4-6 years old
• Meant to bridge gap between WIC and school meals
• 10 sites throughout Contra Costa and Solano
• At each location once a month
• Each family gets canned food, produce, and bread
Senior Food Program
• Seniors over 55 years old
• 39 sites throughout Contra Costa and Solano
• At each location twice a month
• Each senior gets canned food, produce, and bread
How to Refer?
Need Food Flyers:
www.foodbankccs.org/getfood
Food Resource Directories:
Contra Costa:
www.foodbankccs.org/frdcc
Solano:
www.foodbankccs.org/frdsol
Food Bank of Contra Costa & Solano / 37 /
May 20, 2019Agency Summit
Advocacy
Overview
Food Bank of Contra Costa & Solano / 38 /
Agenda
• What is Advocacy?
• Program Overview– Legislative Lunch
– Listening Sessions
– Speaker Series
– Hunger Action Day
– Community Advisory Panel
• Anti-Hunger Advocacy– 2018 achievements
– 2019 priorities
• Q&A
Food Bank of Contra Costa & Solano / 39 /
What is advocacy?
• Public policy impacts…– Our ability to distribute food to neighbors in need
– The community’s need for our services
• Advocacy is about education.– The Food Bank has a unique and trusted perspective on the issue
of hunger
– We can connect policymakers with people who are impacted by their decisions in order to make them better-informed
• Advocacy can look like…– Site visits with elected officials
– Letters, calls, social media
– Lobby days
Food Bank of Contra Costa & Solano / 40 /
Legislative Lunch & Learn
• Community event to provide:– Overview of advocacy
– Updates on past achievements
– Future priorities, opportunities, and challenges
*Get Involved: attend next year!
• Agencies, elected officials, volunteers, donors, clients, partner organizations, etc.
Food Bank of Contra Costa & Solano / 41 /
Listening Sessions
• Listen
• Learn
• Amplify
• Advocate
*Get Involved: Sign up to host a listening session!
Food Bank of Contra Costa & Solano / 42 /
Speaker Series
• Workshop series on advocacy, public speaking, and civic engagement to build grassroots advocacy power– 2017: Vallejo
– 2018: Bay Point
– 2019: Richmond
*Get Involved: Refer clients to become speakers!
Food Bank of Contra Costa & Solano / 43 /
Hunger Action Day
• Statewide day of anti-hunger organizing in Sacramento
• Rally in front of the state capitol and meetings with elected officials
• Wednesday, May 22
*Get Involved: Attend 2019 Hunger Action Day!
Food Bank of Contra Costa & Solano / 44 /
Community Advisory Panel
• Committee of Food Bank clients that meet monthly to provide feedback on:– Programs
– Advocacy
– Communications
• Ensure that community voices are representing in important decision-making processes at the Food Bank
• Criteria to participate– Resident of Contra Costa or Solano counties
– Lived experience of hunger and/or poverty
– Must have attended at least 3 events with the Food Bank
*Get Involved: Refer CAP members!
Food Bank of Contra Costa & Solano / 45 /
2018 Advocacy Wins
• State
– $8 million in CalFoodfunding
– $5.5 million for food bank infrastructure
– CalFresh expansion to SSI recipients
• Federal
– No cuts to CalFresh 2018 Farm Bill
Food Bank of Contra Costa & Solano / 46 /
2019 Advocacy Priorities
• Increase funding for food banks
– Invest $24.5 million from the state budget to allow food banks to purchase California-grown food and $15 million to support food bank infrastructure
• Prevent time limits on food assistance - AB 1022 (Wicks)
– Federal time limits on CalFresh will be reinstated in Contra Costa in September unless this bill is passed
– First bill co-sponsored by the Food Bank of Contra Costa and Solano
– Also co-sponsored by the California Association of Food Banks, Western Center on Law and Poverty, and the Alameda County Community Food Bank
Food Bank of Contra Costa & Solano / 47 /
Carly FinklePolicy & Advocacy [email protected]
Mary Ann BugsAdvocacy & Community Engagement [email protected]