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Page 1: Click to edit Master title style  Technologies Incorporation Jayson & Williams Presentation to

Click to edit Master title style

http://www.JWTechInc.com

Technologies IncorporationJayson & Williams

Presentation to

Page 2: Click to edit Master title style  Technologies Incorporation Jayson & Williams Presentation to

Click to edit Master title style

Corporate Overview

Flexible Delivery Models

Strategy

Case Studies

AGENDA

Page 3: Click to edit Master title style  Technologies Incorporation Jayson & Williams Presentation to

Click to edit Master title style

Corporate Overview

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Confidential – Proprietary to Jayson & Williams Technologies Inc.Technologies Incorporation

Jayson & Williams

The collective wisdom of a global network of intellectuals and experienced professionals, driven by passion for quality, created a nascent concept: Jayson & Williams, offering superlative information technology services.

At Jayson & Williams, qualitative innovation has been a perennial obsession. Being meticulous in every score has always enabled us to transform one-shot transactions into powerful partnerships with best- of-breed companies. Jayson & Williams Technologies is a Strategic Technology Partner of Microsoft, IBM and FileNET.

An Introduction

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Jayson & Williams

Our core strengths

Professional and committed management

Excellent Project Management Skills

Young and talented pool of resources

Quick ramp-ups Transparent model ensuring quality & timely deliverables

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Jayson & Williams

Protocol

Jayson & Williams’s strategic alliance based business model contours its suite of information technology services. While we savor our indigenous talent pool capable of preempting any computing calamity, we believe in partnering with top notch companies to deliver cost effective solutions that add tangible value to businesses, all under one roof.

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Confidential – Proprietary to Jayson & Williams Technologies Inc.Technologies Incorporation

Jayson & Williams

Our vertical focus

Jayson & Williams provide world-class business consulting and cutting-edge information technology services to a wide-spectrum of industries, namely:

Banking, Finance & Insurance Transport Healthcare Education Legal Manufacturing, Sales & Distribution

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Confidential – Proprietary to Jayson & Williams Technologies Inc.Technologies Incorporation

Jayson & Williams

Our selected clients

Here is a small sampling of fortune class companies as well as some of America's fastest growing companies that we are proud to have served:

• American Family Insurance • Exelon • ConEd , New York • M&T Bank • AON • First USA Bank • Public Service Electric & Gas Co • BearingPoint• FileNET Corporation • Prime Therapeutics • Scottsdale Insurance (Nation Wide Company)

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Jayson & Williams

Flexible Delivery Model

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Jayson & Williams

Application Design

Program Management

Business Analysis

Technology Architecture

Quality Assurance Testing

JW U

S

JW

Du

al S

ho

re

• Project management and functional/ architectural expertise near the client to ensure quality

• Commodity skills at low cost locations

• Re-usable development model, and objects, to maximize quality and reduce risk

• Closed loop, on-shore QA both before and after off-shore activities

We deploy flexible dual shore and teaming models to balance costs with effective delivery and risk mitigation

We deploy flexible dual shore and teaming models to balance costs with effective delivery and risk mitigation

Delivery Models

StaffingManaged Resource

Project Based Outsourcing

Build

Unit Testing

Conversion & Implementation Support

Delivery Model

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Jayson & Williams

As part of the Transition Phase, JW will utilize our Maintenance, Enhancement & Support Model to ensure continuous quality results and reduce TCO of your maintenance program.

Maintenance

•Standardized, repeatable processes

•Robust S/W development methodology

•Scheduled releases

•Software quality assurance & testing

•Formalized software promotion

•Project management

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Jayson & Williams

Managing and prioritizing “change” is an important component of JW’s approach.

Maintenance & Enhancement

Corrective Maintenance Likely that the change will be implemented outside of the scope of the release Quickly move to technical analysis and design Formality of test plans and test cases will be less for the initial implementation Once implemented, further testing will be documented Test plans for the next release will be updated

Adaptive Maintenance Normally included in a scheduled release If the timeframe for the next release does not meet the business needs (regulatory

changes, etc.) then the change will be implemented independently All phases of the lifecycle will be applied

New Application Functionality (Enhancement) Included in a scheduled release Typically requires all phases of the lifecycle Functional changes must be designed prior to the technical design Most likely will require updated user documentation and/or training prior to

implementation Linkage to change control process

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Jayson & Williams

Good communication is essential to effective management and client satisfaction.

Communication

Tracking, monitoring, reporting and communicating progress is achieved via management status meetings to review:

Accomplishments and changes implemented Status of work in progress Outstanding tasks and issues Request prioritization Review of methods and procedures (refinement) Estimates vs. actual time required to complete work efforts Quality goals and progress

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Jayson & Williams

On a monthly basis, JW will produce various reports and associated metrics that will be used in monitoring the performance of the team and the application.

Deliverables

Project Management Reporting Project plans, resource allocation plans Status reports Corrective Action Plan reports, as needed

Maintenance/Operations Reporting Production release schedule Load testing results Software defects tracking log, change request log Status reports Error, usage, performance reports All required documentation as described in the Statement of Understanding

Software Quality Assurance Reporting These metrics will be defined in conjunction with TFL needs. Metrics typically include productivity defect tracking and various other software

quality measures

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Jayson & Williams

How do we engage ?

• Collaborate with TFL to review reporting platform and inventory number of reports

• Gain understanding of reporting Siebel Analytics reports

• Inventory Reports by customer and by frequency and gain understanding of the application architecture

• Understand the Q A of enhancements targeted for 2007

• Incorporate TFL methodology, RUP and other capabilities incorporated into JW best practices where and if gaps are identified

• Deploy a JW remote team based upon the service level of activities listed above

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Jayson & Williams

Strategy

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Jayson & Williams

Technology Assessment – Gap Analysis

ContentAuthoring

Tool

Source Content :Text Document

E-MailClient

E-MailClient

E-MailClient

E-MailClient

Editing Task: Message

Review Task: Message

Author-SideDocument Repository

: File System

Change Request: Message

PresentationDevelopment

Tool

: Web Document

Publisher-Side Repository: File System

PublishingTool

SBE (1)Site Repository: File System

SBE (N)Site Repository: File System

...

...

SBE (1)Web Server

Internet RootSite Repository: File System

Intranet RootSite Repository: File System

MyHoneywell.comWeb Server

WebBrowser

: Web Document

WebBrowser

WebBrowser

Authoring Layer Publishing Layer Content / Services Layer

: Editor : Reviewer

: Business Author

: Publisher

: Customer

: Employee

App Server(1)

SBE (1)Dynamic Content

: RDBMS

SBE (N)Web Server

App Server

SBE (N)Dynamic Content

: RDBMS

Honeywell.comWeb Server

...

...

: Web Document

SBU (1)Dynamic Content

: RDBMS

App Server(N)

SBU (N)Dynamic Content

: RDBMS

EnterpriseApplications

(SAP, JDE, CIDW...)

Presentation Layer

Honeywell.comDynamic Content

: RDBMS

App Server

Web CrawlingSearch Engine

Framework Content Management

TaxonomyLibrarian

Editors

Reviewers

TranslatorsW

ork

flow

/Co

llab

ora

tion

Se

rvic

es

Repository Services

Metadata

Taxonomy Services

PresentationTemplates

OpaqueTypes

Translations

Renditions

XSL

JPG

PPT,PDF,

...

Tra

nsfo

rmatio

n S

erv

ices

Dis

tribu

tion

Serv

ice

s

ContentTemplates

XMLXML

Framework Content Channel(Honeywell.com)

App Server

Web Server

Repository

XMLXML

XSLXSL

EAI Connectors

Off-Framework Content Channels

Web Server

XML

HTML

Author

TemplateDeveloper

AssimilatedWeb Server

1

2

4

12

Metadata

Enterprise Applications

PeopleSoft CIDW SAP

Framework Content Channel(my.Honeywell.com)

App Server

Web Server

Repository

XMLXML

XSLXSL

EAI Connectors

1

2

4

Metadata

Enterprise Application Portals

MySAP.com ...

1 2

AB

C

D

E

3

F

4

5

G

H

3

3

1 2

3

Framework Component/Feature Addressing Gap

Workflow Rules Engine

Workflow Task Inbox

Virtual Meeting

Collaboration and Scripted Workflow Interoperation

Federated Repository Management

Version Control

Metadata Enrichment

Multilingual Capabilities

Transformation Rules Engine

Push/Pull Document Distribution

Distributed Expiration

Authentication/Entitlement

Web Analysis

Personalization

Customization

Navigation Generation Component

Custom Portal Components

ERP Integration

CIDW Integration

Unstructured/Semi-structured/Structured Search

As-Is To-Be

Framework components required to close the functionality gap between the client’s As-Is and To-Be content management and portal frameworks are identified

Framework components required to close the functionality gap between the client’s As-Is and To-Be content management and portal frameworks are identified

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Jayson & Williams

To meet scalability requirements and operational processing targets, JW proposes Business Process Optimization Approach. Key components include:

To meet scalability requirements and operational processing targets, JW proposes Business Process Optimization Approach. Key components include:

• Fast-track review of processing and application components to ensure overall integration and

architectural components are deployed to meet projected volumes

• SWAT team approach to address specific FileNet architectural and integration points

• Quick Hit identification of processing, vendor or integration components to be immediately

deployed to the existing implementation and configuration

• Look ahead assessment regarding additional components that may further enable business

process optimization such as JW eApp and data exchange frameworks proven in other

financial services STP implementations

• Road mapped implementation steps that are integrated into TFL’s overall plan and are

targeted against key project milestones and implementation dates.

JW’s Proposed Approach

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Jayson & Williams

JW’s Enterprise Program ApproachP

lan

nin

gB

usi

nes

sT

ech

no

log

y

Program Management

Program Strategy

• Strategy Roadmap

• Business Case

• Risk Management

• Governance Framework

• Program Budgeting

• Prioritized Business Needs

• Competitive Analysis

• Conceptual user experience

• High-Level Business Architecture reengineering

• Baseline Systems Architecture

• Systems Gap Analysis

• Envisioned Systems Architecture

• Package selection support

• Detailed Business Architecture and Requirements

• User experience design

• Business Process reengineering

• Detailed System Requirements

• Detailed information architecture modeling (object, data, security)

• Detailed Technology Architecture (physical)

Program Governance

• Governed Roadmap Alignment

• Adoption of governance framework

• Program performance reporting

• User Acceptance Test Case development

• Detailed Business Process change planning

• System package configuration

• System component development

• UAT

• Migration planning

• Architectural Governance (Business and Technology)

• Risk Management

• PMO

• End-User Systems Training

• New Business Process Rollout and Training

• New Systems rollout

• Systems Migration

• SA Documentation and Training

Phase 1: Elaboration Phase 2: Construction Phase 3: Transition

Implementation Iteration 1..N

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Jayson & Williams

Channel Methodology

Engagement Approach

1. Develop vision for online channel and identify gaps

– Identify “As Is” online channel capabilities by insurance product area

– Identify “To Be” business services and enabling technologies

– Develop “To Be” strategic prioritization criteria

1. Develop vision for online channel and identify gaps

– Identify “As Is” online channel capabilities by insurance product area

– Identify “To Be” business services and enabling technologies

– Develop “To Be” strategic prioritization criteria

2. Identify and prioritize business services required to close gaps

2. Identify and prioritize business services required to close gaps

3. Identify and evaluate required enabling technologies

– Assess need for enabling technologies

– Develop initial package assessment

3. Identify and evaluate required enabling technologies

– Assess need for enabling technologies

– Develop initial package assessment

4. Document online channel strategy and roadmap for path forward

4. Document online channel strategy and roadmap for path forward

• “As Is” online channel capabilities (i.e., baseline)

• “To Be” business and technical framework

• Strategic themes for the online channel

• Internal and external survey results

• Prioritization of “To Be” business services

• Spreadsheet that maps business services to enabling technologies

• List of recommended software package(s) and point solutions to provide enabling technology

• Rationalization and prioritization of business services by strategic theme

• High-level roadmap showing recommended evolution of technology framework and business services provided through the online channel

Work Products / Deliverables

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Business Strategy

Determine StrategicVision

IdentifyCurrentState

DefineFuture State

Create BusinessJustification andPrioritization

DevelopImplementation Roadmap

Overall Results

Importance -

Perceived Sat

isfa

ctio

n -

Sat

isfa

ctio

Diff

icul

ty -

Diff

icul

ty

of

Impa

ct -

Dir

ect ef

fect

Importance - Perceived positive impact to the Agency/Brokerage (I.e., eliminating major processing obstacles, generating new revenues)

Pri

mar

y

Sec

onda

ry

Impo

rtan

ce

Sat

isfa

ctio

n

Diff

icul

ty

Impa

ct

2 Insurance 101 Attract Learn 2.31 2.50 1.42 1.6843 Overall Industry Analyses Attract Retain 2.56 2.39 2.35 2.3829 Testimonial / Complaints Attract Relate 2.58 2.29 2.13 2.2751 Event Calendar Attract Retain 2.60 2.35 1.96 2.3342 Industry Digest Attract Retain 2.64 2.52 2.30 2.3331 Online Meetings Attract Retain 2.69 2.30 3.17 2.0056 Syndicated Content / Data Attract Retain 2.84 2.09 3.30 2.4847 Online Library Attract Retain 2.86 2.47 2.79 2.5033 Cancellation Attract Retain 2.88 2.50 3.33 2.2748 Industry Specific Newsletters Attract Relate 2.92 2.13 2.70 2.8162 Interactive Product Development Learn Relate 2.92 2.00 3.74 2.6726 Voluntary Audits Learn Relate 2.96 1.87 3.45 2.8036 Marketplace "411" Attract Retain 2.96 2.09 3.22 2.6750 Statutory Brief Attract Learn 2.96 2.35 2.83 2.38

Framework Mapping Survey Ranking Categories (1 - Low, 5 - High)

EIP Services Perception MapImpact vs. Efficiency

High ImpactLow Impact

Little Return,Low Priority

Operational Efficiencies

Impact - Direct effect on revenue or market shareEfficiency - Potential to reduce current expenses

Revenue Creators

Maximum Return On Investment

Hig

h E

ffic

ien

cy

Lo

w E

ffic

ien

cy

To define and prioritize the business services and themes that will ensure the success of the online channel

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Technical Strategy

To architect a flexible, scalable framework that supports and leverages existing infrastructures

• Analyze the current Technology state across the enterprise• Identify framework imperatives and restrictions• Document infrastructure security requirements• Identify existing partnerships

• Capture an enterprise information model• Define common document/data types• Document information flow diagrams

• Diagram the Logical Application Framework• Diagram the Physical Application Framework

• Consider the range of possible platform toolsets• Perform a “gap” analysis against the technology and business requirements

• Develop a high-level time, cost and resource plan• Develop a resource “gap” analysis• Create a system migration plan• Create a risk mitigation and training plan

Identify Technology Requirements

DevelopInformationArchitecture

Architect theApplicationFramework

Determine the Platform Tools

DevelopTransitionPlan

Customers

Contract Import Process

New Updates

Contract Export Process

Agent Updates Only

Field AgentProcesses

ClientProfile

Adjustments

AgentProfile

Adjustments

ContractAdjustments

Book of BusinessInquiry/Download

Ad-HocClient &ContractInquiries

ClientHouseholdDefinition

CustomerService

Processes

OperationalData Store

CIS ImportProcess

New Updates

CIS ExportProcess

Agent Updates

AGENCIESImport Process

New Updates

AGENCIESExport Process

Agent Updates

DataTranslation

&ValidationProcesses

TranslationRule

SecurityRule

ValidationRule

CPS Support GroupCPS UserCommunitySales

BusinessPartners

WEBBrowserProcess

ArchivingRule

ADMINSystems

CHIP/PRUMED

AOS

FUTURE

P&CINDVDLHEALTH

VPAS

REVERE VANTAGE PPS PSI ALLIANCE NCSI

PRUBANK

FSP FPAS IWP

SMALLGROUP

CPS-Contract Export Process

New Updates

CPS-Contract Import Process

Agent Updates

ExceptionHandling

AgentUpdate

Approvals

Marketing

WEB Processes

WEB BrowserProcess

Contact Mngt.Export Process

New Updates

Contact Mngt.Import Process

Agent Updates

Contact ManagementSystem

CPS ImportProcess

New Updates

CPS ExportProcess

Agent Updates

Online ImportProcess

Inquiry Request

Online ExportProcess

Inquiry Response

Inquiry

Ad-Hoc General

Administrative

House Security Translate

Validation Archiving Update Approvals

Online

CPS-OnlineExport Process

Inquiry Request

CPS-OnlineImport Process

Inquiry Response

Client Info.System -- CIS

CPS-ClientExport Process

New Updates

CPS-ClientImport Process

Agent Updates

Client Profile Definition

AGENCIESSystem

Agent Profile Definition

CPS-AGENCIESExport Process

New Updates

CPS-AGENCIESImport Process

Agent Updates

Customers

Contract Import Process

New Updates

Contract Export Process

Agent Updates Only

Field AgentProcesses

ClientProfile

Adjustments

AgentProfile

Adjustments

ContractAdjustments

Book of BusinessInquiry/Download

Ad-HocClient &ContractInquiries

ClientHouseholdDefinition

CustomerService

Processes

OperationalData Store

CIS ImportProcess

New Updates

CIS ExportProcess

Agent Updates

AGENCIESImport Process

New Updates

AGENCIESExport Process

Agent Updates

DataTranslation

&ValidationProcesses

TranslationRule

SecurityRule

ValidationRule

CPS Support GroupCPS UserCommunitySales

BusinessPartners

WEBBrowserProcess

ArchivingRule

ADMINSystems

CHIP/PRUMED

AOS

FUTURE

P&CINDVDLHEALTH

VPAS

REVERE VANTAGE PPS PSI ALLIANCE NCSI

PRUBANK

FSP FPAS IWP

SMALLGROUP

CPS-Contract Export Process

New Updates

CPS-Contract Import Process

Agent Updates

ExceptionHandling

AgentUpdate

Approvals

Marketing

WEB Processes

WEB BrowserProcess

Contact Mngt.Export Process

New Updates

Contact Mngt.Import Process

Agent Updates

Contact ManagementSystem

CPS ImportProcess

New Updates

CPS ExportProcess

Agent Updates

Online ImportProcess

Inquiry Request

Online ExportProcess

Inquiry Response

Inquiry

Ad-Hoc General

Administrative

House Security Translate

Validation Archiving Update Approvals

Online

CPS-OnlineExport Process

Inquiry Request

CPS-OnlineImport Process

Inquiry Response

Client Info.System -- CIS

CPS-ClientExport Process

New Updates

CPS-ClientImport Process

Agent Updates

Client Profile Definition

AGENCIESSystem

Agent Profile Definition

CPS-AGENCIESExport Process

New Updates

CPS-AGENCIESImport Process

Agent Updates

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Strategic Roadmap

Framework Services

Search Package

Portal Package

Business Services

Content Management Package

Search Package• Search Engine• App Server Query and Results

242322212015 17 19181412108642 16131197531

Months

242322212015 17 19181412108642 16131197531

Months

Planning Phase Implementation Phase

Prepare Plan of Attack

CrawlStop the Bleeding

WalkCompetitive Parity

RunCompetitive Advantage

Portal Package• Web Server • Portal/App Server• Navigation Generation

Content Management • Workflow • Repository• Taxonomy • Distribution

• Collaboration • Transformation• CM / EAI Bridge

• Custom Applications

• EAI Web Services

The strategic roadmap shows the plan for enabling high and medium priority online functionality elements called “business services” across three stages over 18 months based on the rollout of framework elements or “framework services.”

The three stages are summarized as follows:

Crawl – During the Crawl stage, business services categorized as basic for the online channel are enabled and the most urgent competitive gaps are addressed

Walk – In the Walk stage, business services with high/medium priority but demanding more sophisticated framework elements are enabled to help Honeywell reach competitive parity

Run – The Run stage begins after all key framework services have been implemented and continues beyond the strategic roadmap horizon. Adoption of business services enabled in this stage can confer competitive advantage

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Case Studies

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New Business Underwriting Electronic Application Case Study

Business Business ChallengeChallenge

A major provider of financial services products was looking to streamline the new business process by creating an electronic application for field agents which could be integrated into all downstream systems in order to achieve straight through processing (STP) of new business orders. The current process was highly manual, paper-intensive and supported by legacy systems. This manual process resulted in new business transactions taking 8 to 10 days to process.

The company wished to minimize process bottlenecks and extend the new business process to independent distribution network. With intense expense pressure and increased competition, a STP solution for new business underwriting leveraging electronic applications was initiated.

Client Client ObjectiveObjective

JW Solutions assisted the client in:• The design, architecture and implementation of an electronic application (E-App) that would reduce cycle time and unit cost

through operational efficiencies for all products while improving compliance surveillance• Provide competitive edge through value-added services to it’s independent distribution sources• Integrate the new business underwriting E-App with the provider’s portal and back-end new business systems

JW’s ApproachJW’s Approach JW leveraged its Straight-Through-Processing reusable framework as a basis for requirements, design and development activities. JW’s approach focused on three core areas in new business processing, image capture, data entry and content automation, integration with third-party systems

JW worked with client to define the business and operational requirements associated with “piloting” an E-App for a new product. This included review of the “as is” process flow to target opportunities for redesign and automation. JW then developed the “to be” process for new business submission, including detailed requirements for the new system. Using a phased development strategy, JW was able to demonstrate the capabilities of the system to senior business and distribution executives early in the process to ensure adoption. Our frameworks provided the means to seamlessly add additional products to the process with minimal incremental enhancements.

Client SuccessClient Success This major financial services company is rolling out this e-App process and will utilize the capability for all new products. The client has positioned itself for significant revenue growth with a fully-integrated new business process leading to:• Faster producer application completion• An efficient and easy means of submitting new business• Increase in “good order” applications• Elimination of redundant data entry• Reduction in unit cost providing a 15 month BE• Reduced cycle-time by 60%

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Business Business ChallengeChallenge

This leading Financial Services provider wished to expand the services of its Self-Directed Brokerage product offering for retirement accounts to remain competitive with other offerings in the market. This service is a 401(k) investment option that allows employees to maintain some of their plan assets in a separate individual brokerage account(s) for the purpose of holding stocks, fixed income, mutual funds and managed solutions products that are not offered as part of the plan’s core investment options.

The firm’s goals were to increase distribution options offered to participants (e.g. Total Payouts, In-Service Withdrawals and Residual Balances), automate the distribution process, eliminate the current manual intervention required by Plan Service Representatives, and eliminate existing/avoid potential reporting discrepancies.

Client ObjectiveClient Objective JW Solutions helped this Financial Services firm develop a roadmap to achieve its objectives for its SDB offering. This included working with the business and IT stakeholders to develop the “future state” requirements for SDB, and its associated impacts on business processes, organization and technology. After comparing these goals with the firm’s “current state” environment, JW developed a roadmap to achieve its strategic objectives which included the development of detailed software requirements. Since its IT resources are scarce, the firm needed detailed software requirements as they planned to outsource the technology component to one of its consulting partners.

JW’s ApproachJW’s Approach JW assembled a team with extensive experience in the business and technology needs of 401(k) and Self-Directed Brokerage products. JW worked with business and technology stakeholders to evaluate its current operations through business and technical walkthrough sessions, and captured future state requirements through interviews and “Voice of the Customer” sessions. In addition, JW’s roadmap contained detailed software requirements which could serve as the blueprint for technology enhancements by either IT or external outsourcing partners.

Client SuccessClient Success The client designed an SDB product for its retirement accounts that provides competitive differentiation from other retirement products in the market. By streamlining manual processes, the client will be able to recognize operational cost savings and mitigation of risk through the reduction of processing errors and reporting discrepancies.

Because of our demonstrated expertise during this engagement in Retirement Services and Self-Directed Brokerage, the client is also in discussion with JW to develop the technology component of its new SDB product.

Self-directed Brokerage for Retirement Accounts Case Study

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Web Applications

BrowserBrowser Office, OutlookOffice, Outlook

EAPP Solution for Life Insurance UWHigh Level Architecture of

EAPP Layer

MVRMVR MIBMIB

External Vendors

Client Applications

AdminApplication

AdminApplication

CaptureApplicationCapture

Application

ReportsReports

Presentation Layer

Business Logic Layer

Process EngineProcess EngineContent EngineContent Engine

XML WebServices

XML WebServices

Services Layer

BusinessIntegrationBusiness

IntegrationRendition

EngineRendition

Engine RulesEngineRules

EngineProcess

SimulatorProcess

SimulatorProcessAnalyzerProcessAnalyzer

DatabaseWarehouseDatabase

Warehouse

Data Layer

Repository

Image ServicesImage Services

DatabaseDatabase

File SystemFile System

EMC CenteraEMC CenteraDirectoryServicesDirectoryServices

ContentProviderContentProvider WorkplaceWorkplacePortal

IntegrationPortal

IntegrationRecordsManagerRecordsManager

Team CollaborationManager

Team CollaborationManager

FormsManagerForms

Manager

Content & Process COM and Java APIsContent & Process COM and Java APIs

CollaborationServices

CollaborationServices

XML WebServices

XML WebServices

OLAPOLAP

Legacy SystemsLegacy Systems

Records ManagerServices

Records ManagerServices

Forms ManagerServices

Forms ManagerServices

EAPPDatabase

EAPPDatabase

Scanner

Fax

1 2 3 4 5

Analyzer Reports

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New PER’s

PharmacyPharmacy

Launch WorkflowLaunch Workflow

User Interface

User Interface

CRT UsersCRT Users

RxClaims(As/400)

RxClaims(As/400)

FaxFax

IndexIndex

CRP UsersCRP UsersCRA UsersCRA Users

FileNET P8 Content Manager

FileNET P8 Content Manager

Clinical Review Process - Architecture

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