clicksoftware aws customer case
DESCRIPTION
Udi Keidar, VP Cloud Services at ClickSoftware, during the Amazon AWS Summit in Tel Aviv, shared with the audience great insights about ClickSoftware's usage of Amazon AWS services.TRANSCRIPT
Principle Cloud ArchitectAWS Customer CaseUdi Keidar VP Cloud Services
2Proprietary and Confidential
Agenda
About ClickSoftware Customers Why Amazon? Architecture
AWS Part Implementation
Challenges What we like in Amazon as an IaaS vendor Learn from our experience
3
Why Amazon?
Cost Effective Need to know how to monitor and optimize cost!!!
IaaS as a great platform Rapid Deployment Advanced DRP Infrastructure and Real time backup
Easy Scale up and down Any kind of Security Certifications World Wide distribution of Data Centers Unlimited capacity
What Business Are We In?O
verv
iew
Market Service sector where the primary
resources are people and their time
Business Pain We Address Workforce efficiency, productivity, and/or utilization too low Customer service quality below desired level
How We Do It Software products that automate and optimize decision making Leveraging mobility technology to the maximum (hand-held devices, real-time
customer communication, GPS, real-time traffic updates)
Addressable Market Coverage All service industry verticals Any size of business - small to Fortune 500 companies
Delivering Value Across the World
Telecommunication
Cable & Satellite TV
Custo
mers &
Partn
ers
Utility & Energy Computer & Office Equipment
Home Services
Capital Equipment
Public Services
6
Architecture Windows .Net Java Linux MSSQL/Oracle
7
Architecture - AWS Part
EC2 ELB (Elastic Load Balancer) Security Group Multiple AZ and Regions RDS Cloud Formation to address DRP needs VPC (Virtual Private Cloud) + VPN Reserved Instance S3
8
Architecture - Implementation
Infrastructure Deployment (IaaS) Production, Staging, Training & DR
High Availability and Load balanced Architecture Security to support ISO27001 Backups Disaster Recovery Plan (DRP) Monitoring Scalability
9
Challenges
Operating in a competitive environment: On-Going reduction of operational cost as part of
CKSW competitive advantage Provide a unique value to our customers
Minimal IT resources get the system up quickly Keep high Security standards User management Customer Dashboard
10
What we like in Amazon as an IaaS vendor
Robust IaaS platform Very dynamic company that provides on going
innovation Keeps us on our toes all the time Elasticity of usage to address needs in peak/low
time High industry standards
11
Learn from our experience
Understand your business Establish the infrastructure within Amazon and
outside to support you Look around at the community in Israel Think Operational and not just development It is O.K to make mistakes and make changes all the
time, as mistakes does not cost a lot of money Plan and review all the time
