client care desktop vv44v4.v4 · financial planning tools ... ‘schedules’ can be produced...

1 The information contained in this document is the property of Capita Financial Software Ltd. The contents of the document must not be reproduced or disclosed wholly or in part or used for purposes other than that for which the document is supplied without the prior written permission of Capita Financial Software Ltd April 2010 V3

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ContentsContentsContentsContents

1. FINANCIAL PLANNING TOOLS .......................................................................................................... 4

2. SCHEDULES ............................................................................................................................................. 4

2.1 Product Basis ..................................................................................................................................... 5

2.1.1. Schedules ................................................................................................................................... 6

2.1.2. Analysis ...................................................................................................................................... 7

2.1.3. Charts ......................................................................................................................................... 9

2.2. General ............................................................................................................................................ 11

2.2.1. General ..................................................................................................................................... 11

2.2.2. Charts ...................................................................................................................................... 12

2.2.3. Valuations ............................................................................................................................... 13

3. CALCULATORS ..................................................................................................................................... 15

3.1. Life Assurance Shortfall calculator ............................................................................................ 16

3.2. Critical Illness Calculator ............................................................................................................. 20

3.3. Permanent Health Insurance ...................................................................................................... 20

3.4. Capital vs. Income ........................................................................................................................ 21

3.4.1. Graphical ................................................................................................................................. 22

3.4.2. Statistical ................................................................................................................................ 22

3.5. Individual Savings Goal ................................................................................................................ 23

3.6. Rate of Return Analysis ............................................................................................................... 24

3.7. Compound Interest Calculator ................................................................................................... 25

3.8. Foreign Exchange Calculator ...................................................................................................... 26

3.9. Personal Pension Calculator ....................................................................................................... 27

3.10. Drawdown Calculator ................................................................................................................ 33

3.11. Annuity Purchase ........................................................................................................................ 37


3.12. Income Tax ................................................................................................................................... 38

3.13. Inheritance Tax for surviving Spouse ...................................................................................... 39

3.14. School Fees Calculator .............................................................................................................. 40

3.15. Mortgage Calculator .................................................................................................................. 47

3.16. Inheritance Tax Calculator ........................................................................................................ 52

3.17 Report wording ......................................................................................................................... 60

4. FACT FIND HOLISTICS REPORTS ................................................................................................. 62

4.1. Personal Financial Review ........................................................................................................... 62

4.2. Personal Financial Indicator (Cash Flow) .............................. Error! Bookmark not defined.Error! Bookmark not defined.Error! Bookmark not defined.Error! Bookmark not defined.

5. RESEARCH AND THIRD PARTY INTEGRATIONS ............................................................................ 71


1. 1. 1. 1. FINANCIAL PLANNING TOOLSFINANCIAL PLANNING TOOLSFINANCIAL PLANNING TOOLSFINANCIAL PLANNING TOOLS Financial planning tools are a built in feature of CCD and are comprised of ‘Schedules’, ‘Analysis’, ‘Calculators’, ‘Research’ and ‘Third Party Integrations’. All of these tools will use information already entered into the database either at ‘Client’, ‘Holding’ or ‘Fact find’ level and will produce client facing reports.

2. 2. 2. 2. SCHESCHESCHESCHEDULESDULESDULESDULES

‘Schedules’ are found both in the ‘Clients’ and ‘Fact find’ modules. No additional information is required, as they are compiled from the information added at holding level. ‘Schedules’ can be produced either by product basis e.g. ‘investment’, ‘retirement’, ‘protection’ etc or from the clients entire position regardless of the product basis.

Reports by ‘Product basis’.

Reports on the Clients entire position.


2.1 2.1 2.1 2.1 Product BasisProduct BasisProduct BasisProduct Basis

The ‘product basis’ that a holding will appear in, is determined when the holding is added to the database.

Within each tab a report can be compiled in three ways: - By creating a schedule; - an analysis; - or a chart.

‘Product basis’ is selected from the drop down list.


2.1.1. Schedule2.1.1. Schedule2.1.1. Schedule2.1.1. Schedulessss A ‘schedule’ will list the client’s policies that fall within the category selected.

SIPP’s will appear as one contract on this report, regardless of the number if assets within it.

There is also the option to ‘Create a schedule of the client’s SIPP contracts’, which enables a

user to print out a ‘Summary’ or ‘Detailed’ value of the assets within the SIPP.


2.1.2. 2.1.2. 2.1.2. 2.1.2. AnalysisAnalysisAnalysisAnalysis The information from an ‘analysis’ will be used and displayed in a different format.

‘Not specified’ highlights that a ‘red/critical field’ has not

been completed on the holding record.


Complete this field from the drop down list and then re-run the report.

The report will now show the reason for the plan.


2.1.3. Charts2.1.3. Charts2.1.3. Charts2.1.3. Charts The information from the ‘schedule’ can also be displayed as a ‘chart’.

NB: NB: NB: NB: ---- When selecting a chart it may appear that no chart has been compiled. Click When selecting a chart it may appear that no chart has been compiled. Click When selecting a chart it may appear that no chart has been compiled. Click When selecting a chart it may appear that no chart has been compiled. Click

into the ‘Preview’ button to view the completed charinto the ‘Preview’ button to view the completed charinto the ‘Preview’ button to view the completed charinto the ‘Preview’ button to view the completed chart.t.t.t.


2.2. 2.2. 2.2. 2.2. GeneralGeneralGeneralGeneral

There are 3 tabs in the general reports section. Each tab will compile reports across the whole customer position regardless of the product basis.

2.2.1. 2.2.1. 2.2.1. 2.2.1. General General General General The first option here gives you the ability to ‘create a report header sheet’ for your client. All reports in here and the product basis area do not have header sheets, therefore you are able to produce one here. ‘Creating a report header sheet’ will enable you to present a selection of reports in a professional manner.


When selecting the report cover sheet, you will firstly be asked to select the page orientation you require.

2.2.2. 2.2.2. 2.2.2. 2.2.2. ChartsChartsChartsCharts

The ‘charts’ will include the client entire position and not just by product basis.

Then select the required report from the drop down. The list is editable, allowing you to create your own report heading.


2222.2.3. .2.3. .2.3. .2.3. ValuationsValuationsValuationsValuations

The ‘valuations’ will show the clients entire position and not just by product basis.


You can select your ‘favourite’ report from within any of the tabs. This will save time when identifying the reports that your company prefer to use.

Mark the check box to indicate a ‘favourite’ report.


3. 3. 3. 3. CALCULATORSCALCULATORSCALCULATORSCALCULATORS ‘Calculators’ are found in two modules of CCD. The ‘Clients’ module and the ‘Fact find’ module. Not all ‘calculators’ are available in both modules. Some require a ‘Fact find’ to have been completed before they can be run, while the majority can be completed using the ‘Holding’ information only.


Unlike the ‘schedules’, the ‘calculators’ will require additional information to be input or pulled through from elsewhere in CCD.

3.1. 3.1. 3.1. 3.1. Life Assurance Shortfall calculatorLife Assurance Shortfall calculatorLife Assurance Shortfall calculatorLife Assurance Shortfall calculator

The ‘greyed out fields’ are automatically calculated by CCD. The ‘white fields’ require a manual input, unless they contain a ‘blue hyperlink’. By selecting the blue hyperlink next to the input field, the data is pulled through from the ‘Holdings’ area.

Calculators sub menu.


If the ‘events analysis’ has been completed in the ‘Fact find’, this will pre-populate automatically, or you can input manually.

Click here to calculate the shortfall.

Click here to produce a report.

The cover required to meet the shortfall, will be calculated automatically.


To produce the report click on

To calculate the amount required to cover the shortfall. Complete all the fields and then click on the blue hyperlink.

Text can be modified here. Any changes will be for this report only and will revert to the pre set text on any subsequent reports.


Free format notes can be added here.


3.2. 3.2. 3.2. 3.2. CriticCriticCriticCritical al al al IIIIllness Calculatorllness Calculatorllness Calculatorllness Calculator The ‘Critical Illness Shortfall Calculator’, is completed in exactly the same way as the ‘Life Assurance Shortfall Calculator’.

3.3. 3.3. 3.3. 3.3. Permanent Permanent Permanent Permanent HHHHealth ealth ealth ealth IIIInsurance nsurance nsurance nsurance

All fields require manual input and do not pull through from the

holdings.


3.4. 3.4. 3.4. 3.4. Capital Capital Capital Capital vs.vs.vs.vs. IncomeIncomeIncomeIncome

Click here before starting the analysis.

Manually complete all the fields.

Complete any one off ‘deposits’ or ‘expenditure’ that will occur during the period of analysis.

Once all fields are complete, click the ‘Results’ tab to display the results.

Click to produce the report.

Select how you would like the report to be displayed. Examples of the options are shown on the following page.


3.4.1. 3.4.1. 3.4.1. 3.4.1. Graphical Graphical Graphical Graphical

3.43.43.43.4.2. .2. .2. .2. StatisticalStatisticalStatisticalStatistical


3.5. 3.5. 3.5. 3.5. Individual Savings GoalIndividual Savings GoalIndividual Savings GoalIndividual Savings Goal

More than 1 goal can be added.

Complete all fields here.


3.6. 3.6. 3.6. 3.6. Rate of Rate of Rate of Rate of RRRReturn eturn eturn eturn AAAAnalysisnalysisnalysisnalysis

This report is reliant on the ‘indices’ being kept up to date. These are located in the ‘tables’ section of the ‘Setup’ module.


Complete all the white fields manually. The blue figures are calculated by CCD.


3.7. 3.7. 3.7. 3.7. Compound Interest CalculatorCompound Interest CalculatorCompound Interest CalculatorCompound Interest Calculator

Complete all the white fields manually.

Input the monthly interest rate and not the annual interest rate.


3.8. 3.8. 3.8. 3.8. Foreign Exchange CalculatorForeign Exchange CalculatorForeign Exchange CalculatorForeign Exchange Calculator This is just a quick calculator and no printed report is produced. ‘Exchange rates’ can be manually added here or will be pulled through from the currency table in the ‘Setup’ module. NB:- Always check that you are using an up to date exchange rate, as the table in the ‘Setup’ module is not automatically updated.


3.9. 3.9. 3.9. 3.9. PersonaPersonaPersonaPersonal Pension Calculatorl Pension Calculatorl Pension Calculatorl Pension Calculator

Select the ‘tax year for analysis,’ ensure that the Tax tables for the year selected have been input in the ‘Setup’ module.

Input these %

as 0.03 = 3%

Select the generic annuity. Ensure the rates have been updated in the tables section of the ‘Setup’ module, or manually update here.

Manual input.


Once the Personal Pension information is recorded, now Occupational Scheme information needs to be completed.

Click on the + to add a plan to the analysis.


Manual input or this can be pulled through from the ‘Fact find’.

Manual input.

Manual input.

Manual input.

Default % but, can be amended if required.


Text can be amended here. Any amendments will only be applicable for this clients report.


Free Format notes.


This report shows the gross level contribution that the client will need to pay into a pension to attain what the income they want in retirement.

3.10. 3.10. 3.10. 3.10. Drawdown Calculator Drawdown Calculator Drawdown Calculator Drawdown Calculator

Manual input.

This page should be

kept for office use and

not given to the client.


Using this button will take you out of CCD and will open up a new internet window with the Quay Software website, which has the the ‘Income Drawdown calculator’.

Once the ‘Calculate’ button is clicked, the following screen will appear with the calculation.

Fields populated from CCD but, can be amended.

Click here to conduct calculation.


Use these

buttons to

‘move back’ to

the input page,

or ‘print’ this.


3.11. Annuity Purchase3.11. Annuity Purchase3.11. Annuity Purchase3.11. Annuity Purchase

NB:- Ensure that the ‘annuity rates’ in the ‘tables’ section of the ‘Setup’ module are up to date, as they do not automatically update.

Manual input.

Select from drop down.


3.12. 3.12. 3.12. 3.12. Income TaxIncome TaxIncome TaxIncome Tax This report can also be run from within the ‘Income’ section of the ‘Fact find’.

Select the tax year for calculation. Ensure that the tax tables have been entered into the tables section of the ‘Setup’ module.

Manual input.

All fields are calculated from the set up page.


3.13. 3.13. 3.13. 3.13. InheriInheriInheriInheritance Tax for surviving Spousetance Tax for surviving Spousetance Tax for surviving Spousetance Tax for surviving Spouse NB:- This calculator is only available in the ‘Clients’ module


3.14. School Fees Calculator 3.14. School Fees Calculator 3.14. School Fees Calculator 3.14. School Fees Calculator

Manually complete all the white fields.


Select the ‘Research’ tab first. This is where links are available to internet sites, which will aid in the pricing of different private schools.

HyperLinks to external websites.


Complete all fields.

Analysis does not have to be completed for the entire school life. It can just be completed for university planning if applicable.

For each academic year, select the school entered on the ‘Set-up’ tab.


Text can be amended here. Any amendments will only be applicable for this clients report, OR in Setup >Standard Letters > Quick Reports. This will affect all of these reports, but still can be changed on a client by client basis.


The second location in CCD that the calculators can be found is in the ‘Fact find’ module > ‘Analysis’ > ‘Reports’ > ‘Calculators’.

In the ‘Fact find’ module the School Fees calculator is found under the ‘Savings’ tab. In the ‘Taxation’ tab the Inheritance Tax calculator can be found. The Inheritance calculator is only found in the ‘Fact find’ module, as they require a full Fact find to have been completed before they can be run.


3.15. 3.15. 3.15. 3.15. Mortgage CalculatorMortgage CalculatorMortgage CalculatorMortgage Calculator

The current address can be pulled from the ‘Clients’ module.

The clients address in the ‘Clients’ module, can be automatically updated from here.

Complete fields as required.

Select the type of transaction.


If the ‘Planning’ section of the ‘Fact find’ has been completed in full, then the priorities and comments will be pre-populated. If they have not been completed, you have the option of completing them here.


If completing this calculator from the Clients module the input screen looks slightly different:

Once completed, this page is available for print:

Full page for free format

notes/recommendations.


3.16. 3.16. 3.16. 3.16. Inheritance Tax Inheritance Tax Inheritance Tax Inheritance Tax CCCCalculatoralculatoralculatoralculator


Click here to pre-populate the figures from the ‘Fact find’.

Select the tax year. The list is then pre-populated from the ‘tax tables’ that have been downloaded in the ‘Setup’ module.

After pulling the figures through from the ‘Fact find’. Complete any remaining white fields manually,

Enter any PETs.


Select from drop down.

Manual input.

Free format notes

Select to print PDF or e-mail.


Free format notes can be added Free format notes can be added Free format notes can be added Free format notes can be added

here.here.here.here.


3.173.173.173.17 Report wordingReport wordingReport wordingReport wording

With some of the reports that we have looked at, you are able to change the wording on the

‘Introduction’ page for all reports of that type.


To do this, go to the ‘Setup’ module and into the ‘Standard Text’ section.

For instance:

These reports,

except

‘Pension’, can

all have their

introduction

text changed.

This info can

be removed

or amended

as

appropriate.


4444. . . . FACT FIND HOLISTICS REPORTFACT FIND HOLISTICS REPORTFACT FIND HOLISTICS REPORTFACT FIND HOLISTICS REPORT

There is a holistic report available in the ‘Fact find’ module, the ‘Personal Financial Review’. This requires a full financial planning ‘fact find’ to have been completed.

4.1. 4.1. 4.1. 4.1. Personal Financial ReviewPersonal Financial ReviewPersonal Financial ReviewPersonal Financial Review

Select the sections to be included in the financial review.

Click into each selection and complete the screens as required.

Priorities will pull through from the ‘Fact find’ or can be manually input.

The monthly/annual premiums (obtained via the integrated research tools) can be entered here.


Text can be amended here. Any amendments will only be applicable for this clients report.


Free format notes.


Free format notes.

Free format notes.


5. 5. 5. 5. RESEARCH AND THIRD PARTY INTEGRATIONSRESEARCH AND THIRD PARTY INTEGRATIONSRESEARCH AND THIRD PARTY INTEGRATIONSRESEARCH AND THIRD PARTY INTEGRATIONS ‘Research’ and third party integrations are found in two areas of CCD. In ‘Clients’ > ‘Holdings’ > ‘Enquiry’ > ‘Research’ and in the ‘Fact find’ > ‘Analysis’ > ‘Research’.


When using the third party integrations, basic client information is pulled through from CCD such as – ‘Client Name’, ‘Address’, ‘Gender’ and ‘Date of Birth’. With some integrations additional fund information will also be pulled through from CCD for analysis. Once you have registered with your chosen research/quotation provider, you will need to enter your username and password in CCD. These are mainly recorded against individual staff records in the ‘Setup’ module.

On this front page there is access to record the passwords for other Capita Software.

Passwords for Exweb,

Assureweb and Aequos are

added here.


The second area where passwords are stored, is in the ‘Technical’ section of the ‘Setup’ module.

Once you have registered with the research/quotation provider, one click enables you to navigate away from CCD to the provider site, open up the research/quotation engine and with your username and password pre-populate the basic client information. It is not possible at the present time to bring back your research results into CCD. This is currently being worked on by our development team and any progress in this area will be announced in our monthly newsletter. The Integrations currently available are:-


Links can also be found to providers extranet sites, again providing one click access. User names and passwords for the extranet sites are entered on each individual providers record in the ‘Setup’ module.

Extranets can then be accessed from two areas of CCD:-

1. The ‘Research’ tab of an enquiry, in the ‘Holdings’ module.


2. The ‘Submission’ tab of a Holding.

client care desktop vv44v4.v4 · financial planning tools ... ‘schedules’ can be produced...

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