[Client] Presentation

[Date]

• Full Scale Loss Prevention Programs

• Royalty Assurance

• Business Standards Evaluations

Loss Prevention Program Components

• Audits• Mystery Shopping• LP Hotline

• LP Awareness Visits• Video Reviews• LP Director• Investigations

Sample Audit

Sample LP Audit

Sample Quality Assurance Audit

QA Audit

Loss Prevention Network

Royalty Assurance

A program designed to prevent financial loss caused by underreporting of sales, operational non-compliance and other fraudulent activities committed by franchisees.

Royalty Assurance Objectives

• Insuring net sales are reported accurately.

• Royalty and advertising fees remitted correctly.

• Franchisees are in compliance with franchisor’s policies and procedures set forth in the Franchise Disclosure Document.

Business Standards Evaluations

• Operational and Program compliance audits• Menu compliance audits and food preparation

mystery shops• Unannounced facility inspections• Customer service mystery shops• Out-of-stock inspections

You will receive documented reports and photographic evidence of findings.

• Mystery and Integrity Shopping

• Bar Spotting

• Data Collection

• Customer Satisfactions Surveys

• Crowdsourcing / Crowd Projects

Mystery / Integrity Shop

Mystery Shop Form

Mystery / Integrity Shop Form

Industry Verticals

•Retail

•Restaurant

•Automotive

•Hospitality

•Gaming / Casino

•Franchisors / Franchisees

E-Forms

You can use our software for more than just mystery shopping and data collection.

• Checklists• Reports• Internal audits• Employee training

• Human Resources

Real-Time Useful Results

• Hundreds of reports that allows us to pull results on virtually any piece of data collected.

• Reporterator - custom report building function

• Trigger functions• AIM / MAP

Dashboards

When logging into the Sherlock system, you will see a snapshot of shops completed for that month or for your own custom date range.

Sherlock has 5 custom dashboards to choose from displaying different types of reports from trending to geographic, etc.

Reporting

Reporting

Reporting

Map-tastic

What sets us apart?

• International presence; satellite offices in Las Vegas, India, Turkey, Italy, France and Argentina.

• Nevada• Licensed Private Investigators• We are able to provide a full scale outsourced

customer service and loss prevention operation and everything in between.

• We’re not into sales. We’re into logic and building relationships.

Contacting UsTom Mills, CEO of HS Brands InternationalTmills@servicesleuth.com800.723.1150 x 114

Mike Mershimer, COO of HS Brands InternationalMike@Mershimer.com

800.723.1150 x 121

Michael Mills, Vice President of SalesMichael.Mills@hsbrands.com800.723.1150 x 303

www.HSBrands.com

Partial Client List

Batteries +Bellagio Resort and CasinoCartierCVSDomino’sDunkin’ DonutsFriendly’sGNCHyatt GamingJiffy LubeJohnny RocketsLGThe Light Group

National AmusementsOakleyOlympia SportsPapa John’sProPark ValetQuiznosRipley’s Believe It or NotSpencer’s GiftsTedeschi’sTreasure Island Resort and CasinoVansWestin HotelsWolfgang Puck

TestimonialsI strongly recommend The Mershimer Group division of HS Brands for loss prevention services. They provide a unique and valued expertise that fills an important need for our company. They understand our business and are dedicated to providing diligent and professional services, both for company and franchised operations. Their reports are clear and actionable and their attention to detail creates a solid record for any later dispute resolution requirements. Whether the circumstances are urgent or routine, they never fail to accommodate our needs.

Bob S., VP - General Counsel, Friendly's Ice Cream

HS Brands continues to demonstrate a high level of professionalism, service, and flexibility. Since beginning our working relationship, they have continually shown that they are a company with our best interests in mind, and they are there to help us improve our guest experience month in and month out. While we initially began using them for our customer service shops, they have also been instrumental for our loss prevention team with their integrity shopping service and experience.

Like many other retailers, there are times when our priorities shift and we need HS Brands to quickly shift gears for us. They’ve done so every time we’ve asked, and they’ve done so willingly and without hesitation. They are a vendor partner we know we can rely on to help us improve our guest experience, and keep improving our business. We’ve seen positive results year over year in our guest service, and HS Brands and their dedication to providing top notch service and reporting has been a big part of our strategy for improvement.

Scott H., Senior Director of Operations at Spencer's Gifts

Wrap Up

Questions?