clinic 2b brochure new
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C l i n i c 2 b
Putting patients first has
always been our priority
at Tan Tock Seng Hospital.
Wel c om e
We value our patients most
Today, we are one of the largest multi-
disciplinary hospitals in Singapore.
We are committed to continuing our
founder’s legacy of compassion and care
for the people. At our hospital, we strive
to create an environment for holistic
healing.
Bringing together our best clinical
skills, a team-based approach, relevant
technologies and patient-centred
philosophy, we make every effort to
serve, care, heal and comfort our patients.
We care by addressing your health concerns and treating your conditions within the best possible timeframe. Knowing that time is precious to you, we have now integrated our support services to ensure that patient care is delivered seamlessly within a single location.
• Automated Queue System We have now incorporated your pre-
planned treatment itinerary as part of the queue ticket. With this new technology, your entire journey within the clinic is now represented by just a single queue number.
Self-registration kiosks are available onsite to help speed up the registration process for all repeat visit patients.
• Pharmacy Services For first visit patients, the review of current
medications happens at the beginning of your journey, even prior to the doctor’s consultation. This new process allows our doctors to ensure that appropriate medications are prescribed in accordance with the pharmacist’s review.
1. EVIDENCE CARE
2. DESTINATION CARE
The work of improving patient care never ceases. We care by delivering best care practices to you, and continuously enhancing your care management plans.
INITIATIVES FOR
BETTER CARE and GREATER
EFFICIENCY
4. PERSONAlISED CARE We care by being exceptional in everything we do for you, from going the extra mile to providing care that comes from our hearts.
• Enquiry Hotline As part of our service enhancement
efforts, we have provided a one-stop appointment hotline. Our patient service associate team is committed to going the extra mile and delivering personalised care from the heart.
• Care Coordinators Care Coordinators are on hand to
chaperone you within the clinic and hospital.
• Diagnostic Services X-ray services are available within the
clinic. We can arrange for same-day appointments for other diagnostic services such as Computed Tomography (CT) and Magnetic Resonance Imaging (MRI), where necessary.
• Endoscopy Services Endoscopy services are available within
the clinic to provide a continuum of care for patients requiring Colonoscopy, Gastroscopy (OGD) and Flexible Cystoscopy services. To facilitate faster and better care, you can now enjoy same-day appointments for these services.
For your convenience, medication and payment are facilitated by your bedside upon discharge.
• Pre-Admission Counselling and Evaluation (PACE) Services
You can now enjoy the convenience of receiving pre-operative instructions and financial information on the surgical procedures within the clinic.
• Payment The payment process has been streamlined
to reduce waiting time. Payment is now consolidated in a single counter. You will also have the option of wireless payment.
3. TEAM CAREWe care by working as a team to provide a one-stop healthcare experience to listen, treat and care for you. By housing multiple disciplines within one clinic, you will now have access to better co-ordinated care.
AT CLINIC 2B, YOU WILL HAVE ACCESS TO THESE DISCIPLINES.
MULTI-DISCIPLINARY specialist CARE
• Endocrine Service • Liver, Pancreas and Biliary Services • Vascular Service • Veins Service • Thoracic Service • Plastics, Reconstructive and Aesthetics Services
UrologyThe Urology Clinic attends to all patients with diseases of the genito-urinary tract.
Our sub-specialties include:
• General Urology• Andrology and Men’s Health• Adrenal Surgery • Continence and Voiding Dysfunction • Endo-Urology and Stone Surgery • Female Urology • Minimally Invasive Surgery and Laparoscopic Surgery• Neuro-Urology• Prostate Surgery • Reconstructive Urology • Robotic Surgery • Subfertility and Sexual Dysfunction • Urologic Cancer Surgery
Gastroenterology and Hepatology The Gastroenterology and Hepatology Clinic provides care in the prevention, diagnosis and treatment of diseases of the digestive tract, liver and pancreas.
Our sub-specialties include:
• General Gastroenterology • Hepatology (Liver) Service • Inflammatory Bowel Disease (IBD) • Gastrointestinal Endoscopy • Pancreato-Biliary Diseases • Upper Gastrointestinal Motility • Nutrition
General SurgeryThe General Surgery Clinic offers a comprehensive spectrum of surgical services, tailored towards accurate diagnosis and outpatient management of surgical conditions.
Our sub-specialties include:
• General Surgery • Colorectal Service • Bariatric and Weight Management Services • Upper Gastrointestinal Service • Head and Neck Surgical Services
Putting you as our first priority has always been the hallmark of our quality improvement journey.
Your feedback will help us serve you better as we work towards providing quality care for you and your family. We welcome you to pick up the feedback forms from any of our clinics.
We Value Your Feedback
ClINIC 2B
Gastroenterology and HepatologyGeneral SurgeryUrology
ClINIC 4B
Diabetes and EndocrineGeneral MedicineHaematologyInfectious DiseasePain ManagementPsychological MedicineRenal MedicineRespiratory and Critical Care Medicine
ClINIC 5B
Centre for Advanced Rehabilitation Therapeutics (CART)
ClINIC 6B
Complementary Integrative MedicineDental
WEllNESS SERVICES
Health Enrichment CentreCorporate and Individual Screening Programmes
Travellers’ Health & Vaccination Clinic Travel Health ServicesHealth Vaccinations
For a full listing of our services, please visit www.ttsh.com.sg
ClINIC B1B
Orthopaedic SurgeryRheumatology, Allergy and Immunology
PR-BDU-ED-NOV-11-2K
CLINIC 2BLevel 2, TTSH Medical CentreTan Tock Seng Hospital
CLINIC OPERATION HOURSMonday to Friday : 8.00am – 5.30pmSaturday : 8.00am – 12.30pmSunday and Public Holiday : Closed
ENQUIRY AND APPOINTMENTTel : (65) 1800-PEARl-00 / 1800-73275-00Email : [email protected] Fax : (65) 6732 7510
TAN TOCk SENg HOSPITAL 11 Jalan Tan Tock Seng Singapore 308433 (Nearest MRT Station: Novena)
Website : www.ttsh.com.sg
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