cloud computing cio survey report

24
Cloud Compung in India A CIO Research Center Report Supported by

Upload: tapan-ananta-garg

Post on 07-Mar-2016

220 views

Category:

Documents


1 download

DESCRIPTION

CIOs give their verdict on Cloud Computing

TRANSCRIPT

Cloud Computing in India A CIO Research Center Report

Supported by

Contents

The CIO Association of India is a member-driven, national, non-profit organization serving CIOs and Heads of IT in India. CAI serves as the leading voice of the Indian CIO with industry, government, media, and others.

Summary of Findings............................................................. 3

Background............................................................................ 4

Industry.................................................................................. 5

CIO-Speak on Cloud Computing Technology Vendors............ 13 Appendix A............................................................................ 22

2

CIO Research Center, provides in-depth research, analytics, and advisory services to CIOs and Technologists. We are focused on helping CIOs make the right technology decisions, both strategic and tactical. We are affiliated with the CIO Association of India, India’s largest independent association of CIOs.

l Cloud Computing is no longer considered “hype” by most CIOs. Almost 80% of CIOs believe that it will be an important constituent of their IT strategy within the next one year. l More than half of the CIO respondents have started evaluating Cloud Computing.

l ‘Cost Savings’ is the most important benefit CIOs are expecting from Cloud Computing. This is followed by better scalability and the ability to switch from Capex to Opex.

l Security continues to be the biggest concern for CIOs when looking at Cloud adoption.

l It’s not about Public Cloud or Private Cloud; it is about both.

l Application Hosting (59%) and E-mail (48%) are seen as preferred services that CIOs expect to have on the Cloud in the near-term.

l According to CIOs, Microsoft is best suited for their organization’s Cloud Computing needs, followed by Amazon, IBM, Google, and Salesforce.

l In Large Enterprises (more than 500 PCs), Microsoft (24%) has emerged the strongest contender for providing Cloud based services, followed by Salesforce (13%) and Amazon (12%).

l In SMEs (less than 500 PCs), Amazon (16%) and Microsoft (16%) have a marginal lead over Google (15%). Google has a much stronger perception among SMEs than among Large Enterprises.

l One out of every four organizations is currently using Cloud Computing for (parts of) its IT.

l Among existing Cloud users, ‘Hosting of Applications’ is the most used service.

l Among existing users (overall), Amazon is the leading vendor, closely followed by Microsoft and Google.

l In Large Enterprises (more than 500 PCs) that are existing users, Microsoft is leading Cloud Computing adoption.

l In existing SME users, Google has gained the most ground as the Cloud Computing vendor.

3

Summ

ary of Findings

Background Often cited as the most path-breaking technology paradigm today, Cloud Computing is rewriting the rules of the game when it comes to scalability and availability of dynamic computing resources, software platforms and applications.

While India is fast adopting global trends, CIOs in the country, have questions about the best way to harness the benefits of Cloud Computing in an evolving IT landscape.

CIO Research Center, an affiliate of the CIO Association of India (CAI), launched this survey in November 2010, to understand what CIOs perceive to be the true state of Cloud Computing in the country. It is our belief that this survey report provides useful inputs to Indian CIOs for their cloud computing strategies.

CIO Research Center provides in-depth research, analytics, and advisory services to CIOs and Technologists. We are focused on helping CIOs make the right technology decisions, both strategic and tactical. We are affiliated with the CIO Association of India, India’s largest independent association of CIOs.

CIO Research Center is grateful to Microsoft for supporting this research initiative. Duration: The survey was launched on November 12, 2010, and responses were accepted till November 16, 2010.

Reach: The survey was sent to the CAI member community and received 155 responses.

4

Industry The survey received a good response from CIOs across the industrial landscape. IT/ITeS CIOs were the highest in number, followed by manufacturing and financial services.

Size of OrganizationThere has been a well-balanced response in terms of number of PCs in the organization. Organizations with less than 500 PCs have been categorized as SMEs and more than 500 PCs have been designated Large Enterprises for the purpose of the report.

5

Media and Entertainment

3%

Telecom1% Others

14% Financial Services

13%

Education4%

Government and Public Sector

5%

Healthcare and Pharma

6%

Hospitality1%

Infrastructure2%

Retail/Wholesale Distribution

3%

IT/ITeS31%

Manufacturing17%

Industry

Number of PCs

More than 500013%

Between 1000 to 5000

19%

Between 500 and 1000

16%

Between 250 and 500

22%

Between 100 and 250

13%

Less than 10017%

6

Key Finding 1: Cloud Computing is no longer considered “hype” by most CIOs. Almost 80% of CIOs believe that it will be an important constituent of their IT strategy within the next one year.

While most CIOs will look at Cloud Computing within the next year, there is still a small yet significant number of CIOs (18%) who are not sure about the Cloud. Clearly, CIOs are not unaffected by the benefits of the technology, with only 3% of CIOs disagreeing that Cloud Computing will be an important constituent of their IT strategy.

Cloud Computing will be an important constituent of your organization’s IT Strategy

within the next one year.

Not Sure18%

Agree46%

Disagree3%

Strongly Disagree0%

Strongly Agree33%

Key Finding 2:

Despite the unique cost models involved, CIOs feel that among all the stakeholders, the CFOs’ interest levels could certainly be better.

According to CIOs, there seems to be a fairly high level of interest in Cloud Computing within their organizations. But CFOs rank the lowest, in terms of interest in cloud computing.

Overall, CIOs perceive a fair amount of interest in the models from the CEOs and the organization at large.

7

Key Finding 3:

More than half of the CIO respondents have started evaluating Cloud Computing.

54% of CIOs have evaluated Cloud Computing. 32% of the respondents have done an extensive evaluation.

A substantial number of CIOs (46%) have yet to evaluate Cloud Computing. 36% of the CIO community indicated that it already has plans to evaluate Cloud Computing in the near future.

Has your organization evaluated Cloud Computing?

Planning to evaluate soon

36%

Basic testing22%

No plans10%

Extensively32%

CEO 3.232

4.206

3.026

3.187

3.903

3.394

CIO

CFO

COO

IT Team

Overall Organization

Level of Interest 1 - No Interest, 5 - High Interest

Key Finding 4:

‘Cost Savings’ is the most important benefit CIOs are expecting from Cloud Computing.

While the push towards Cloud Computing seems to be largely from Cost Savings (79%), CIOs also look forward to the ability to scale better, switch from CapEx to OpEx, and benefit from easier maintenance – available from the Cloud vendor.

Key Finding 5:

Security continues to be the biggest concern for CIOs when looking at Cloud adoption.

66% of CIOs are apprehensive about security on the Cloud. Privacy Concerns come next, with 45% of CIOs pegging this as their area of concern.

Another significant concern for CIOs is the over-dependence on vendors and whether that would lead to vendor lock-in – 33% of CIOs responded in the affirmative to this area of concern.

Integration with existing systems (hardware and software) also figures high in the trepidations of CIOs (30%) with regard to Cloud Computing.

Cost Savings 79.35%

68.39%

54.84%

53.55%

47.74%

43.23%

40.65%

39.35%

38.71%

37.42%

36.13%

27.10%

22.58%

0.65%

Better Scalability

Switch from Cap Ex to OpEx

Easier Maintenance

Agility

Improved Device and Location Independence

Reliability Improvements

Allows Core Business Focus

Complexity Reduction

Better Support

Newer Technology

Improved Security

Great IT

Other

What are the key benefits you are expecting from Cloud Computing?

Legacy Integration

Immature Technology

Lack of Features

8

Key Finding 6:

It’s not about Public Cloud or Private Cloud; it is about both.

CIOs are influenced by the benefits of both the paradigms of Cloud Computing with 53% of CIOs responding that they would consider both the Private and Public Cloud. However, in direct comparison, Private Cloud seems to be a preferred model, as against the Public Cloud.

Security 66%

45%

33%

30%

23%

19%

19%

17%

5%

5%

Privacy Concerns

Vendor Lock-in

Integration Issues

Unclear ROI

Compliance

Legacy Integration

Immature Technology

Lack of Features

Others

What are your key concerns with regards to Cloud Computing?

In the near future, your organization’s IT needs will be best managed by which of the following:

Both53% Private Cloud

28%

None5%

Public Cloud 14%

9

Key Finding 7:

Application Hosting (59%) and E-mail (48%) are seen as preferred services that CIOs expect to have on the Cloud in the near-term.

A fair number of CIOs also indicated their interest in using Storage (41%) and Files & Database Hosting Solutions (35%) on the Cloud.

Hosting of Applications 59%

48%

41%

35%

34%

33%

30%

30%

29%

26%

24%

21%

17%

5%

E-mail

Storage

Files and Database Hosting

CRM

Computing Power/ Server Capacity

Productivity Software (like Office)

BI

BI

ERP

Desktop Operating System

Application Development and Testing

Desktop Software

Desktop Software

Content Management System

Other

Other

In the near future, which Cloud Computing services are of interest to your organization?

10

SMEs: In the near future, which Cloud Computing services are of interest to your organization?

Hosting of Applications

Hosting of Applications

61.33%

57.50%

45.33%

50%

37.33%

45%

32%

40%

32%

36.25%

30.67%

32.50%

30.67%

27.50%

29.33%

26.25%

26.67%

25%

22.67%

23.75%

18.67%

22.50%

14.67%

20%

4%

6.25%

32%

35%

E-mail

E-mail

Storage

Storage

Application Development and Testing

Application Development and Testing

CRM

CRM

Computing Power/ Server Capacity

Computing Power/ Server Capacity

Files and Database Hosting

Files and Database Hosting

BI

BI

ERP

ERP

Desktop Operating System

Desktop Operating System

Productivity Software (like Office)

Productivity Software (like Office)

Desktop Software

Desktop Software

Content Management System

Content Management System

Other

Other

Large Enterprises: In the near future, which Cloud Computing services are of interest to your organization?

SMEs: In the near future, which Cloud Computing services are of interest to your organization?

Large Enterprises: In the near future, which Cloud Computing services are of interest to your organization?

11

Key Finding 8:

Based on CIO perception, Microsoft is best suited for their organization’s Cloud Computing needs, followed by Amazon, IBM, Google and Salesforce.

CIOs were asked to select one vendor, who according to them would be best suited for their organization. Responses helped tabulate the top ten Cloud Computing vendors in India, based on CIO perception.

Microsoft (19%) is currently perceived to be the most preferred Cloud Computing technology provider, followed by Amazon (14%) in the second place, and IBM and Google in the third place (11%). Salesforce comes in at the fifth position (at 10%).

Microsoft 19%

14%

11%

11%

10%

9%

6%

6%

3%

1%

11%

Amazon

IBM

Google

Salesforce.com

VMware

HP

Oracle/Sun

Citrix

EMC

Other

Overall : Which vendor is best suited for your Cloud Computing needs?

12

CIO-Speak on Cloud Computing Technology Vendors

This is what CIOs had to say:

1. Microsoft

According to CIOs, Microsoft scores over the other vendors because:

“[It provides a] complete productivity suite including e-mail, Live Meeting,

Sharepoint on the Cloud...”. “Most of our applications are built on Microsoft

technology and my team works almost exclusively on Microsoft. Hence, if we

need to migrate to the Cloud, the training and level of understanding would be

much better and easier.”

“[It brings in] savings on licence costs, wider integration, scope of CRM applications,

scale and maturity of solutions.”“Brand value, reach, and channel-play.” “[Of

the] reduced learning curve [with Microsoft Cloud offerings] as these are the

applications I am familiar with [and] migration is very easy.”

“We work mostly on Microsoft platform and hence it makes best choice for us to consider [Microsoft’s] Cloud Computing, as there would be better sense of accountability and ownership from Microsoft.”

“Constant upgrade support and strong research group.”“Very huge user base.”“A reliable and responsible partner for Cloud Computing needs.”

“A very long relationship and the people from this vendor know [our] business”.“Enterprise agreement [and] clear roadmaps from the company.”

“[Organizational] focus, [we are] aligned to the organization and product suite, [and have] invested a lot on strategy and implementation of the same.”

2. Amazon

CIOs’ reasons for choosing Amazon, are:

“Our company has already tied up with Amazon. It supports all the deployments in Cloud Computing.”

“The service and support they provide are valuable. [They have] good technology enhancements lined up.”

13

14

“With EC2, maturity levels are higher.” “Range of features.” “Superior scalability and reliability.”

“Constant investment in feature enhancement.” “Cost-effectiveness.” “First-

mover advantage and maturity of infrastructure.”“Brand, trust, and uptime.”

“Multi-environment Operating System, pay-after- use.” “Hardware vendor

neutral.”

“Pricing model and services” (however there was also an area of concern

pertaining to “SLAs and payment structure – you must have a credit card to

make payment, which a lot of companies simply do not do.”)

“Providing Windows/SQL server machines images that are best suited to host

existing products/applications. It also provides Content Distribution Servies

(CDS) that helps in large content distribution.” “Migration efforts [are] limited.”

“Scalability, reliability and bandwidth.” “Proven track record.”

3. IBM

CIOs preferred IBM as a vendor for the following reasons:

“Past performance and after sales service”.

“IBM is in the services business in India and having dealt with it, we feel confident,

[it is] secure for both hardware and software and technically competent.”

“Industry leader with state-of-the-art technology.” “Reliability and long-term

partnership.”

“Improved technology, low costs, good support.” “Most advanced offerings in

the areas of my needs...”

“More broad-based expertise.” “Scale and large list of customers.”

4. Google (Tied with IBM)

CIOs preferred the Google Cloud offerings for the following reasons:

“Already working with us.” “Office and email apps.” “Our mailing service is

partly on Google’s Public Cloud and as such we are quite satisfied with their

service in terms of performance as well as support.”

“Good performance till date.” “Reliable.” “Established infrastructure.”

“Continuous technology upgrades and the price – not always.”

“Big, reliable, scalable, thus cheap and with open mindset.” “Flexible, forward-

looking, continuously improving, agnostic to vendor/platforms.”

“Adoption of the [Google] Cloud SAAS services has been effective, especially its

developer partner programs.”

15

“Already has a lot of good solutions on the Cloud.” “Innovation.” “Adaptation of

customer requirement is guaranteed.”

“Google has shown the world that yes they can deliver the Cloud services and

that too in a very secure way. It is affordable too.”

5. Salesforce

Salesforce.com is a preferred vendor among CIOs because:

“[We are] currently using this.” “[It’s] presence in market, large customer base,

good agility between current IT Infrastructure to accommodate newer platforms

and business needs.”

“For CRM they have good deployment experience.” “Offers the best-fit solution

in accordance with our Relationship Business Model.”“The application is

clutter breaking and mostly idiot-proofed. It doesn’t require much by way of

adaptability unlike SAP applications.”

“Cost-effectiveness and reliability.” “Services are the best available as of date in

the industry.” “They have most of what we need… least complicated processes.”

Other vendors:VMware

“It is becoming popular with the number of clients and also affordability for smaller organizations is better.”

“It also has tie up with public clouds such as Google, etc.”

“Market leader.” “Mature product.” “Existing vendor....meeting our business needs.”

“Already in use and heavily integrated with our systems.”

“Features, Velocity”, “Comfort”

HP

“Technology, experience of working with vendor; have good relations from a long time.”

“Existing vendor. [We are] already a customer of HP.”

“Has a strong capable team in India, who can support us in the maintenance and operations phases.”

Oracle

“Since Oracle is a database and infrastructure provider, I feel they can actually support the real demand for the database hosting with a commitment to take care of any performance-related issues, etc.”

16

“Established infrastructure and platform with host of Application Suites.”

“Our business applications have been built on J2EE using Oracle’s Application Development framework and are on Oracle’s 10g Application Server, connected to an Oracle 10g Database. So probably, technology expertise, may be an edge for them.”

“We are using Oracle ERP E-business Suite modules for all our group companies and as it is on Private Cloud so far, our training investement and human resources knowledge base will be protected.”

“Well established and reliable.”

Key Finding 9:

In Large Enterprises (more than 500 PCs), Microsoft (24%) has emerged the strongest contender for providing Cloud based services, followed by Salesforce (13%) and Amazon (12%).

Microsoft 24%

13%

12%

11%

8%

8%

8%

3%

3%

0%

11%

Amazon

IBM

IBM

Google

Google

Salesforce.com

Google

Salesforce.com

Salesforce.com

VMware

HP

HP

Oracle/Sun

Citrix

Citrix

EMC

EMC

Other

Other

Large Enterprises: Which vendor is best suited for your Cloud Computing needs?

17

Industry-wise findings:

In the Manufacturing industry, CIOs find Microsoft (22%) better suited for their Cloud Computing needs, followed by IBM (15%) and Salesforce (11%). Amazon does not have a strong presence here.

Microsoft

IBM

Amozon

16%

22%

23%

16%

15%

19%

15%

11%

15%

12%

11%

9%

7%

4%

3%

3%

12%

Amazon

Microsoft

Microsoft

IBM

Google

Salesforce.com

Google

Salesforce.com

VMware

HP

Oracle/Sun

Citrix

EMC

Other

SMEs: Which vendor is best suited for you Cloud Computing Needs?

Manufacturing

IT/ITES

Key Finding 10:

In SMEs (less than 500 PCs), Amazon (16%) and Microsoft (16%) have a marginal lead over Google (15%). Google has a much stronger perception among SMEs than among Large Enterprises (as a Cloud Computing vendor).

IT/ITeS CIOs prefer Microsoft (23%), Amazon (19%), and Google (15%) over the others.

18

Key Finding 11:

One out of every four organizations are currently using Cloud Computing for (parts of) their IT.

Almost 75% of CIOs have not adopted Cloud Computing yet, but a large number of them plan to deploy within the next one year. A smaller, yet significant, number–18% of CIOs however, have indicated that they have no plans of adoption at this time.

Microsoft

Deployment in progress

Oracle/ Sun

20%

27%

26%

8%

7%

13%

14%

13%

18%

20%

18%

15%

9%

9%

Amozon

Already using

IBM

Salesforce.com

In the next 3 months

3-6 months

6-12 months

12 months hence

No plans at this time

HP

VMware

Financial Services

Stage of Cloud Computing Adoption

Government / Public Sector

Financial Services CIOs prefer Amazon (20%), Microsoft (20%) and Salesforce (15%) as their Cloud vendors.

In the Government and Public Sector, IBM (27%) and Oracle/Sun (18%) have the strongest perception.

Desktop Software

Other

19

Key Finding 12:

Among existing Cloud users, “Hosting of Applications” is the most used service.

Among the current users, application hosting seems to be the most common use of Cloud Computing. E-mail on the Cloud and CRM are other popular applications.

Hosting of Applications 56%

44%

35%

31%

30%

22%

22%

20%

19%

15%

13%

6%

11%

24%

E-mail

Storage

Application Development and Testing

CRM

Computing Power/ Server Capacity

Files and Database Hosting

BI

ERP

Desktop Operating System

Productivity Software (like Office)

Desktop Software

Content Management System

Other

If you’re already using Cloud Services or deployment is in progress, which Cloud Computing

services are you using/deploying?

Key Finding 13:

Among existing users (overall), Amazon is leading other vendors, closely followed by Microsoft and Google.

Microsoft

Microsoft

33%

39%

30%

36%

30%

29%

24%

21%

20%

18%

7%

7%

6%

7%

6%

4%

6%

4%

2%

0%

39%

29%

Amazon

Amazon

IBM

IBM

Google

Google

Google

Salesforce.comSalesforce.com

Salesforce.com

VMware

VMware

HP

HP

Oracle/Sun

Oracle/Sun

CitrixCitrix

Citrix

EMCEMC

EMC

Other

Other

Overall: If you’re already using Cloud Services or deployment is in progress, which vendor(s)

are you using?

Large Enterprises: If you’re already using Cloud Services or deployment is in progress,which

vendor(s) are you using?

Key Finding 14:

In large enterprises (more than 500 PCs) that are existing users, Microsoft is leading Cloud Computing adoption.

20

Microsoft

42.31%

30.77%

19.23%

19.23%

19.23%

11.54%

7.69%

3.85%

3.85%

3.85%

50%

Amazon

IBM

Google

Salesforce.com

VMware

HP

Oracle/Sun

Citrix

EMC

Other

SMEs: If you’re already using Cloud Services or deployment is in progress,which vendor(s)

are you using?

Key Finding 15: In existing SME users, Google has gained the most ground as the Cloud Computing vendor.

21

22

24/7 CustomerABC Consultants Pvt. Ltd.AccentureACMIILAdani Logistics Ltd.Aditi TechnologiesAdvanced Enzyme Technologies Ltd.Aeroprise Inc.AFL Pvt. Ltd.AGC Networks Ltd.Altran Technologies India Pvt. Ltd.Amway IndiaAniba SolutionsAshok LeylandAssyst International Pvt. Ltd.Atotech India Ltd.Automotive Manufacturers Pvt. Ltd. Axis AMC Ltd. B. N. M. Institute of TechnologyBeam Global Spirits & Wine (I) Pvt. Ltd.Biologicale Ltd.CB Richard Ellis South Asia Pvt. Ltd.Center for CIO LeadershipCESC Ltd. CiscoCloudSwitch Inc.CLP IndiaCODELCOCognizant Technology SolutionsCompegenceConcept Pharmaceuticals Ltd. CordysCRY - Child Rights and YouCSILDeepak Nitrite Ltd.Delhi Metro Rail CorporationDelhi State Cancer Institute DeloitteDestimoney GroupDewan Housing Finance Corporation Ltd.DroisysEinfochipsEliokem India Pvt. Ltd.Entertainment World Developers Ltd.

Eveready Industries India Ltd.Excel-soft Technologies Pvt. Ltd.Eyes on Watch India Pvt. Ltd.FACOR Steels Ltd.Fannie MaeFINO Ltd.Frameboxx Animation & VFX Ltd.Futuresoft Solutions Pvt. LtdGenesis IT Innovations Ltd.Glencore India Pvt. Ltd.Globelink WW India Pvt. Ltd.Glopore IMSGMR GroupGodrej Properties Ltd.Grasim Pulp and Fiber dnGRIET, HyderabadGVK Biosciences Pvt. Ltd.Harrisons Malayalam Ltd.HDFC BankHero Honda Motors Ltd. HSIIDC identLogic SystemsINBISSIndian Renewable Energy Development AgencyInfosysInfotech EnterprisesITTIAMJamcracker Inc.Jawaharlal Darda Inst. of Engg. & Tech.JCB India Ltd.JSL Stainless Ltd.Jubilant Life SciencesK.L.E.Institute of TechnologyKEI Industries Ltd.KLA-Tencor Software India Pvt. Ltd.KNP Sec Pvt. Ltd.KPIT Cummins Infosystems Ltd.KSB Pumps Ltd.LenovoLeon Computers Pvt. Ltd.Loyalty SquareMaharashtra State Electricity Distribution Co. Ltd.Mahindra Satyam

(List of respondent companies)

Appendix A

23

Appendix AMecklai Financial Services Ltd.MercuryMinds TechnologiesMetso Minerals (India) Pvt.Ltd.Mahindra & Mahindra Financial Services Ltd.Microland Ltd.Ministry of Road Transport & HighwaysMTR Foods Pvt. Ltd.MTS IndiaNational Informatics Center (Govt of India)Netcellence TechnologiesNicco Corporation Ltd.Nihilent TechnologiesNISENPCILNTPC Ltd.Oasis Investment Company LLC. Alshirwi GroupOld World Hospitality Pvt. Ltd.Orbis Financial Corporation Ltd.Orix Auto Infrastructure Services Ltd. (an IL&FS Company)Pappilon Software Solutions Pvt. Ltd.Persistent Systems Ltd.Power Grid Corporation of India Ltd.Quatrro BPO Solutions Pvt. Ltd.Rain CII Carbon (India) Ltd.RECLReliance Infrastructure Ltd.Religare Asset Management Co. Ltd.RMD Engineering CollegeRoots Industries India Ltd.Royal Banck of ScottlandSafexpress Pvt. Ltd.Sakal Media GroupSakthi Finance Ltd.SAPSara Infoway ITES India Pvt. Ltd.Shriram Pistons & Rings Ltd. Sierra AtlanticSikkim Manipal UniversitySJM TechnologiesSKS Microfinance

Societe GeneraleSSIPL Retail Ltd.SSLStewart & Mackertich Wealth Management Ltd.Tata Sky Ltd.TCL - Transition Consulting Ltd.TECHGYANThe Calcutta Medical Research InstituteTIL Ltd.Tratum TechnologiesTrignonTruetzschler India Pvt. Ltd.UCBUnichem Laboratories Ltd.UnilogUniversal Cables Ltd. UTI Mutual FundVaishnavi Corporate CommunicationsVallabhdas Kanji Ltd.ValueSource Technologies Pvt. Ltd.Varun Beverages Ltd.VirtusaWatson Pharma Pvt. Ltd.West Asia Maritime

www.cioindia.orgCIO Association of India, P1 Gem Wellington, Old Airport Road,

Bangalore 560017, E: [email protected].