cloud computing & enterprise it. hybrid it. coexistence strategies

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Coexistence Hybrid Cloud Enterprise Systems

hybrid cloud & Enterprise systemsAchieving Successful CoexistenceNovember 10, 2015Ryan Skipp, ODCA & T-Systems International

IntroductionContext:Cloud Services are real, used todayInternal IT has not gone away, and will probably stay on indefinitely to address:Processing of core workloadsCentralise Orchestrations and process managementService Desk / Service ManagementProcurementSecurity, Audit & ComplianceBoth need to work co-operatively, and be governed similarly, somehow

Problem:What must one consider when planning how to manage and integrate the Extended Enterprise environment at the people, process and technology layers?

Based on:ODCA members identified many challenges with making Hybrid IT really workCloud Co-Existence with Extant Enterprise Systems paper lists many of their learnings and recommendations2

Applicability3Those who will find value in the Enterprise Integration Paper include:

Cloud subscriber Use the list of layers to determine which areas should be considered when integrating external services into the specific enterprise environment. The paper maps the important factors to be considered on both the Transfer and Receive side of the interaction

Cloud Provider (internal IT organisation, or an external provider or other intermediary) Create a set of standard services and offering interfaces that meet the requirements for integrating with an enterprise consumer and their governance environment, as a basis for interactions with potential customers / cloud consumers, within a managed reference framework

Procurement Important focus areas are identified to enable a standard approach to external integration of cloud services and evaluation of a Cloud Providers offering in this aspect, at the enterprise integration level

Regulator Determine list of minimum information required to enable acceptable governance and controls, and require that this is demonstrated by both the provider and consumer at contractual and operational levels

Auditor Evaluate the cloud contract for adherence to the recommended integration layers, and similarly for the delivered services. Review solutions and services provided, by means of the list of interactions required to enable governance in context of interface management and information transparency. This will enable focus on key areas to support the operation and management of externally provided services within an enterprises compliance profile

Problem statement4Integration of cloud services into enterprise landscapes can be challenging if not well thought through, and requires the following:

Clear ongoing understanding at a governance level of the contracted cloud service (from the cloud service provider) what to consider?

Identification of the specific applicable business use cases which determine what external services are enabled and in turn the type of cloud solutions required, and then in turn the integration points and applicable service level requirements. This will determine the extent of integration.

Determine if refinement is needed to extend an enterprises controls and management processes to include cloud services what to manage?

Determine if Investment is needed in modernizing existing interfaces and processes which comprise the current enterprise practices what to update?

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Integration TopicsService Strategy5Service DesignService TransitionTraditional Bottom UpNew Top DownProvider Organisation StructureControlService OperationsChange ManagementPlanning & ReportingResponsibilityServicesService CatalogueService Portals and User InterfacesCloud Provider InterfacesConfiguration ManagementAsset ManagementSoftware VersionsLicense ManagementManagement ToolsContinuous IntegrationService ProvisioningOrchestrationMiddlewareService Desk & Knowledge ManagementSecurityComplianceModularisationMonitoringLegalContent ServicesPenetration Testing

Application DesignDataSelect topics applicable to your deployment

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High Level Overview6

Scope StatementBusiness Use Case

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Integration Topics7Service DesignService TransitionTraditional Bottom UpNew Top DownProvider Organisation StructureControlService OperationsChange ManagementPlanning & ReportingResponsibilityServicesService CatalogueService Portals and User InterfacesCloud Provider InterfacesConfiguration ManagementAsset ManagementSoftware VersionsLicense ManagementManagement ToolsContinuous IntegrationService ProvisioningOrchestrationMiddlewareService Desk & Knowledge ManagementSecurityComplianceModularisationMonitoringLegalContent ServicesPenetration Testing

Application DesignData

Select focus integration areas based on your Business Use CaseSelect topics applicable to your deployment

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Example: Service Desk Knowledge MgMtEnable enterprise to meet business service expectations, deliver interactive IT support services anywhere, anytime.

To empower support teams with real-time collaboration and knowledge management supporting cloud services:

simplify complexities of Hybrid IT (Gartner Bi-Modal) by defining clear documented services and functions/options (internal & externally aligned)extend Service Desks Knowledge DB to include suppliers, consumers, and third party servicescovering common questions, answers, and incident- and problem-related information pertaining to the cloud service use key ITIL service management processes across all parties (at defined levels) for greater control and efficiencycreate comprehensive end-user self-service capabilitiesminimize number of problems and incidents overall e.g. pro-active gamification of service desk on tips & tricks8

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ConclusionPlan people, process and technology layers of integration as you create your extended enterpriseUsed a defined service integration framework between the extended enterprise participantsCreate well-defined integration pointsTest against defined use casesTrain and Educate (consumer & provider)9

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ODCA ResourcesWebsite www.opendatacenteralliance.org

Search ODCA Libraryhttps://www.opendatacenteralliance.org/advanced-search-and-tools/advanced-search

ODCA Whitepaper: Cloud Coexistence with Extant Enterprise Systemshttps://www.opendatacenteralliance.org/advanced-search-and-tools/advanced-search/best-practices-papers/whitepapers/cloud-coexistence-with-extant-enterprise-systems

Join the ODCAhttps://www.opendatacenteralliance.org/membership-and-benefits/join-as-a-member-company

Follow ODCA10

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Q&A11

hybrid cloud & Enterprise systemsAchieving Successful CoexistenceNovember 10, 2015Ryan Skipp, ODCA & T-Systems International