cloud computing opportunity and challenge for european foundations and grantees
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Cloud Computing: The Opportunity and Challenge for European Foundations and their GranteesTRANSCRIPT
Cloud Computing: The Opportunity and Challenge for European Foundations and
their Grantees
25 May 2011
2011 Annual General Assembly and Conference
European Foundation Centre
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An interest in how web-based (cloud) services can be leveraged to achieve impact goals
Cloud computing enables organizations to access online their data and software on computers located elsewhere.
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Recent trends
• Economic crisis = acute need and fewer resources
• Increased accountability and demonstration of impact
• Greater opportunity and need to collaborate• Increased need for transparency and shared data • Focus on digital inclusion• Proliferation of mobile technologies• Increased use of crowdsourcing• Mandate to reduce energy use
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On a scale of 1 (low) to 10 (high), how important is the consideration of web-based solutions to your:
Why?
• Current programs and impact?• Future programs and impact?
Introduce yourself and briefly provide some context
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Our collective experience in the social benefit sector has been focused on strengthening organizations through intelligent adoption of technology.
• Eamon Stack, CEO, Enclude
• Melissa Pailthorp, Senior Manager, Microsoft Community Affairs
• Deepak Puri, Director of Cloud Computing, VMware
• Facilitator: Rebecca Masisak, Vice Chair, Fundacja TechSoup (TechSoup Europe)
Effective use of technology starts with an idea• Putting client data and assessments into digital format to
determine service needs;
• Enabling the public to access materials such as oral history recordings, archival photographs, and genealogical information;
• Releasing public policy alerts to mobilize members and supporters;
• Screening benefits and eligibility online for elderly individuals;
• Providing opportunities for autistic adolescents to communicate using technology;
• Making exhibits available on-line so that teachers can use them in their classrooms;
• Digitizing artifact collections to create a virtual vault; and
• Employing YouTube videos for therapy with children.Source: The Johns Hopkins Nonprofit Listening Post Project Information Technology Sounding, 2009
Beyond cost savings to enhancing nonprofit program and service delivery
Source: The Johns Hopkins Nonprofit Listening Post Project Information Technology Sounding, 2009
Overcoming challenges requires collaboration
Source: The Johns Hopkins Nonprofit Listening Post Project Information Technology Sounding, 2009
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When looking at examples of cloud-based solutions in the social benefit sector, we see central themes, including:
• Funder coalitions to address social need• Multi-sector collaboration (public / private) to
share information• Broad dissemination of data across multiple
geographies and organizations
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Global Health Delivery
“Radical Philanthropy:” Singapore-based, Lien Foundation collaborates with IT company to provide support to preschoolers in need.
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Supporting rural agricultural production
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Cloud tools are enabling transparency in the philanthropic sector.
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And enabling increased flows of philanthropic support and information to help combat disease and improve global access.
Is the philanthropic sector fully benefitting from technology solutions generally and web-based tools specifically?
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Why should foundations care?
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Bleeding edge to leading edge
• Cloud services are expected to generate revenues of almost €35 billion in Europe by 2014.
• 80% of USA Fortune 1000 companies will use some kind of cloud computing service, 20% of businesses will own no IT Resources.
• 25% of cloud computing licenses are used by Irish NGOs.
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The Promise, and the Peril• Where’s my information?• I can’t control what I don’t own!• Keep your hands off my data!• What if the cloud shuts down?
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Carmichal Center
New NDI Model for Applications delivered through the Cloud
NDI.org
Afghanistan
Delivered from the Cloud as SAAS
InternalSoftware
Egypt Sudan
Software that was developed in house has been moved to the cloud and can now be delivered remotely.
Software ApplicationSoftware
Application
OS (Windows)OS (Windows)
HardwareHardware
Take current software programs and package them in a ‘Virtual Machine’ (without having to rewrite the application). This lets them run on
any other computer with vSphere without having to reconfigure them.
Cloud
Confidential
Software ApplicationSoftware
Application
OS (Windows)OS (Windows)
HardwareHardware
Hypervisor (vSphere)Hypervisor (vSphere) Hypervisor
(vSphere)Hypervisor (vSphere)
Software ApplicationSoftware
Application
OS (Windows)OS (Windows)
Cloud Based Service Provider
Cloud Based Service Provider
Programs can be delivered remotely from the cloud with no local installation
needed.
NDI Migrating Software to the Cloud
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Imagine the potential for foundations and their grantees
For which of these areas have you seen benefits from web-based solutions?
• Grants/Financial Management
• Email Outreach
• Social Media/Outreach
• Shared Collaboration
• Constituency Data Management
• Outcomes/Impact Assessment
• More than one
• Other
What barriers do you see?
• Security
• Privacy
• Cost
• Quality of Service
• Integration with existing technologies and data
• Other
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Web-based Solutions – More Case Studies
C3: Colorectal Cancer Coalition – entire workforce operating in the cloud
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Swedish Red Cross
• Challenge: Difficult to maintain and use separate systems for constituent communications
• Solution: Centralized messaging systems using Microsoft Online Services
• Benefits: 20% cost savings realized by outsourcing messaging and calendaring
StandardSolutions
StandardSolutions
NEED:CLIENT MANAGEMENT SYSTEM
COMPLIANT REPORTING SYSTEMNon standardised record keeping
Non standard client processesBurdensome manual reporting
Resource demanding
StandardSolutions
Donated ONLINE CRM Agreed standards of record keeping
Integrated Reporting Compliance with Health Research Beureau Support for other Processes - fundraising
ADDICTION TREATMENT CENTRES - HRB
SOLUTION:INTEGRATED CLIENT MGT &
REPORTING
StandardSolutions
StandardSolutions
CLOUD BENEFITS:Cost effective implementation
Remote accessPackage and template solution
Intellectual Property held in TrustBatch annual update / upgrade
StandardSolutions
Other therapies – family, alternative Methadone - Needle Exchange
Medical & Urine tests Group Processes - training
Resource Management
ADDICTION TREATMENT CENTRES – HRB
ICT FOR FUTURE SUCCESS
SOLUTION:SINGLE SHARED INFO SYSTEM
StandardSolutions
StandardSolutions
CHALLENGES:AGREEMENT
Agree standards of Client Mg / RepResistance to using of technologyFear of Data Protection regulation
No presidents – peer support
StandardSolutions
Engage with stakeholders early in process
Independence adviceMeet specific needs – special
requestsAdequate training – promised from
beginningDeliver successful project
ADDICTION TREATMENT CENTRES – HRB - SUCCESS
SOLUTION:CONSULTANCY - TRAINING
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Software ServiceSalesforce,com, Google docs,
CRM online
Custom Apps
(programs developed internally)
Standard Apps(Microsoft Office)
New Options For Foundations and Charities
Run Internally
Run Programs AnywhereOfficeOffice Service Provider
Run Remotely (‘Cloud’)
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Where to start?
SingleShared
InformationSystem
Communication
PeopleOrganisations
Projects
Programmes
FinancialTransactions
CasesExceptions
HRPlanning
Constituent-Centric Information
Audit Trail& Tracking
Data Model
Management Information System
Year 1
Year 2
SINGLE SHAREDINFORMATION SYSTEM
ANALYSIS &REPORTING
MGTDECISIONS
Contacts, Interactions,Correspondence, Events etc
Structured Reports, Analysis ofSelected information
Forecasting, Decision Making, Targeting, Tracking, Campaigns
Management Information
Further reading and sources
• TechSoup Global: Cloud Computing for Nonprofits http://home.techsoup.org/pages/cloudcomputing.aspx Articles, blog posts and webinars aimed at exploring how
the cloud can help organizations meet a variety of technology needs and find the best cloud computing options.
• Digital Agenda: Commission seeks views on how best to exploit cloud computing in Europe
http://europa.eu/rapid/pressReleasesAction.do?reference=IP/11/575&format=HTML&aged=0&language=EN&guiLanguage=en
The European Commission is seeking views from citizens, businesses, public administrations and other interested parties on how to fully benefit from 'cloud computing'.
• NGOs overcoming the education curve to embrace cloud! http://www.microsofteurope.eu/skills-and-education/posts/ngos-
overcoming-the-education-curve-to-embrace-cloud.aspx Article by Nick Eyre, Director Fundacja TechSoup on how the
cloud stands to transform the social sector.
Further reading and sources (cont’d)• How to Develop a Cloud-Based Integrated IT System: ENCLUDE in Irelandhttp://forums.techsoup.org/cs/community/b/tsblog/archive/2011/05/10/How-to-
Develop-a-Cloud_2D00_Based-Integrated-IT-System_3A00_-ENCLUDE-in-Ireland.aspx
Blog post by Eamon Stack, CEO of ENCLUDE in Ireland, which provides hands-on technology solutions and software donations for Irish charities. Disrupting Online Philanthropy: Technology and the Future of the Social Sector
http://cspcs.sanford.duke.edu/sites/default/files/DisruptingPhil_online_FINAL.pdf Monograph exploring how networked digital technologies – accessible large
databases and powerful new visualization tools – are transforming philanthropy.
• An Evaluation of Private Foundation Copyright Licensing Policies, Practices and Opportunities
http://cyber.law.harvard.edu/sites/cyber.law.harvard.edu/files/OCL_for_Foundations_REPORT.pdf
Project to explore how foundations treat the ownership and licensing of copyrights for the works they fund, either directly or indirectly. By Phil Malone / Berkman Center for Internet & Society at Harvard University (August 2009).
• What is the Cloud and Why Does it Matter to Nonprofits?http://www.slideshare.net/kristine1018/cloud-computing-by-dindo-fernando Cloud computing presentation by Dindo Fernandes for Microsoft NGO Days
(February 2011).
Further reading and sources (cont’d)• The Cloud Dividend: The economic benefits of cloud computing to
business and the wider EMEA economyhttp://uk.emc.com/microsites/2010/cloud-dividend/executive-
summary.htm An EMC sponsored study by Centre for Economics and Business
Research (Cebr), to help quantify the impact of cloud computing in terms of efficiency, productivity and economic growth in Europe (December 2010).
• Philanthropy in the Cloud http://philanthropy.blogspot.com/2009/05/philanthropy-in-cloud.html Blog post on Philanthropy 2173, featuring NTEN Presentation by
Lucy Bernholz (April 2009).• Cloud Computing for Small Nonprofits: Lessons Learned from 5
Years in the Cloudhttp://www.nten.org/blog/2010/03/18/cloud-computing-small-
nonprofits-lessons-learned-5-years-cloud Blog post on NTEN.org by Judy Sohn, of the Colorectal Cancer
Coalition (March 2010).
Further reading and sources (cont’d)• Singapore Preschools to Receive USD $2 Million Cloud Computing Power
from Lien Foundation and Salesforce.com Foundationhttp://www.lienfoundation.org/pdf/news/2010/
SFDCLienFoundationReleaseFinal_24May.pdfPress release by Lien Foundation and Salesforce.com (May 2010).
• Foundations Say Technology ‘Lagging’http://www.philanthropyjournal.org/news/foundations-say-technology-
%E2%80%98lagging%E2%80%99 Article on Philanthropy Journal about U.S. foundations’ adoption of cloud
computing (November 2010).• 2010 Grantmakers Information Technology Survey Reporthttp://www.tagtech.org/resource/resmgr/2010_it_survey_report_final.pdf Technology Affinity Group (TAG) survey of grantmakers on how technology
is used in the philanthropic sector (July 2010). • Global Washington Directory Map Project: http://globalwa.org/directory/directory-map/ Searchable database of the state of Washington’s academic centers,
businesses, foundations and non-profit organizations engaged in global development.
Further reading and sources (cont’d)• Crowdsourcing Industry Landscape http://www.crowdsourcing.org/uploads/crowdsourcing-industry-landscape.pdf Infographic by Crowdsourcing.org (May 2011).• Directory of crowdsourcing/crowdfunding services (typically using online
technologies)http://www.crowdsourcing.org/directory Searchable directory by Crowdsourcing.org. Many are cloud computing
vendors leveraging the power of mass participation to get things done.• Nonprofits & Cloud Computing: A Guide to Navigating the Nonprofit Cloudhttp://www.nten.org/events/webinar/2011/06/21/nonprofits-cloud-computing-
guide-navigating-nonprofit-cloud Announcement of a series of free webinar events by NTEN (June 2011).• The Future of Cloud Computing - Opportunities for European Cloud
Computing beyond 2010http://ec.europa.eu/information_society/newsroom/cf/item-detail-dae.cfm?
item_id=6993 Report by the European Commission Information Society (January 2010).
Free Cloud Tools (examples)
• Basecamphttp://basecamphq.com• Dropboxhttp://dropbox.com• Flickrhttp://www.flickr.com• Gapminder Desktophttp://www.gapminder.org/• Mozyhttp://mozy.com• Slide Sharehttp://www.slideshare.net/• Windows Live Essentialhttp://explore.live.com/windows-live-essentials?os=other
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Imagine the potential for foundations and their grantees