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Ebrahim babaei

Teacher: Dr. Taghiyareh

Cloud ITSM

IT Department

Winter 2014

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Index

Cloud computing ITSM Cloud ITSM Attributes Benefits CIO and SaaS ITSM Myths SaaS ITSM Providers assyst

Company LOGO

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Cloud Computing

Company LOGO

Cloud Architecture IaaS PaaS SaaS

1

Cloud Computing

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ITSM

Company LOGO

IT Service IT Service Management(ITSM)

2

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Cloud ITSM

Company LOGO

Cloud ITSM

ITSM in Cloud SaaS ITSM

3

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Attributes

Company LOGO

Access remotely

Renting the access to application

Familiar web 2.0 interface

Multi-tenancy Architecture

4

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Benefits

Company LOGO

Pay only for what you use! Only for the components that you need Only for the time that you use

Lower cost Cloud No installation

Supporting

Reduced Risks

5

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Benefits(continue)

Company LOGO

Allows you to focus on the business and not the technology Update Maintaining Technology

Test before Buying

Easy Scalability

6

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CIO and SaaS ITSM

Company LOGO

CIO

CIO in High-performing Organization

Top-down view

CIO in Under-performing Organization

Reduce cost Innovation

7

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Myths

Company LOGO

SaaS is a short-lived technology

SaaS tools are not for enterprise companies

SaaS tools are not secure enough to protect my data

8

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SaaS ITSM Providers

Company LOGO

9

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assyst

Company LOGO

10

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Questions

Company LOGO

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Thanks for your attention

Company LOGO