cloud service procurement and contracting: lessons from internet2 net+ (288361855)

8/20/2019 Cloud Service Procurement and Contracting: Lessons from Internet2 NET+ (288361855)

http://slidepdf.com/reader/full/cloud-service-procurement-and-contracting-lessons-from-internet2-net-288361855 1/31

Procuring Cloud Services: Lessons from theInternet2 NET+ Program

Jerry Grochow (Internet2) • Jill Schunk (Indiana University) • Jack Suess (UMBC)



What is Internet2 !"# all a$out%



FoundedIn 1996 by research universities to take self-responsibility for providing a datanetworking environment that would nototherwise exist, or exist as and when thecommunity of scholars needed it

MissionDevelop and deploy advanced networkapplications and technologies,accelerating the creation of tomorrow’sInternet

Accelerating

Research &Educationthrough

Innovation

Today’s Goals• Enable new generation of applications• Re-create leading edge R&E network

capability • Transfer technology and experience

to the global production Internet

Today’s Counity• R&E member institutions, aliates,

agencies, etc• Rich and complex regional networ!

community

• "lobal #RE# community

$



!ervices…community members acting for the

community…to de"ne a ne# generation o$ value%

added services

%



What is Services all about

• &e'inin a new eneration o' valueadded services $y

workin with e*istin cloud service +roviders

• ,everain the Internet2 -.! etwork and InCo//on

• &evelo+in solutions that /eet +er'or/ance0 usa$ility0

and security re1uire/ents

• rovidin a sinle +oint o' contractin and +rovisionin

• ,everain co//unity scale 'or $etter +ricin and ter/s

• rovidin a strateic +artnershi+ with service +roviders

• &rivin down the costs o' +rovisionin and consu/incloud services



Cloud Couting' (I!TFrae#or)

'

( http)**csrcnistgov*publications*nistpubs*+-%*./+-%pdf

CloudConsu

er

CloudAuditor

Cloud *rovider Cloud+ro)er

Cloud Carrier

. e c u r i t y

/ r i v a

c y

0 l o u d . e r v i c e

1 a n a g e

m e n t

.ervice2rchestratio

n

I n t e r m e d i a

t i o n

3 g g r e g a t

i o n

3 r b i t r a g

e

.ervice

4ayer0ontrol4ayer

Resource4ayer

5he entireconnected

Internet60ommunity

#E57.ervic

es/ortfoli

o

Includes bothcommercial and

communityproviders

8sers of theInternet6 R&E

#etwor! and partnernetwor!s are the

Internet60ommunity

5uned tocommunityneeds and

validated bythe

community



ubscription by0ommunity1embers,Regional and

"lobal partners

ponsored by0ommunity1embers

Designed byparticipatingcampuses,providers and

Internet6

GET I(,-.,E/

I# 59E

(ET0 !ER,ICE .IFECC.

!ll delivered at global scale" tailored to R&E needs"and

bene#tting all participating institutions

:



Challenges of Procuring Cloud Services

Business Process7 Current !"# +rocess does not alin with

historical +urchasin +rocess (e88 -9s)

Risk Management 7 :Clickthrouh; aree/ents +resent

challenes to university +urchasin and +rocure/ent +olicy

Price and Terms Variability 7 services su$<ect to une*+ected

increases= utili>ation discounts vary dra/atically

Pilots and Trials7 in so/e states0 usin a 'ree trial o' a service

e*cludes that service 'ro/ co/+etitive consideration

And others?



Challenges of Contracting for Cloud Services

State Requirements7 Many state laws re1uire +u$lic +ostin and

co/+etitive +rocess 'or all /a<or ac1uisitions

Standard T&Cs7 university +urchasin and +rocure/ent +olicy

ty+ically have ter/s that don@t /a*i/i>e cloud value0 or take

account o' cloud issues (e88 data security0 ter/ination clauses0 ?)Compliance with 9!-30 AI330 I"3-0 others?

Price and Terms !egotiation7 si/ilar ca/+uses receive

dra/atically di''erent +ricin and ter/s

Con"identiality 7 vendor wants to kee+ thins :secret; so do youdon@t know what ter/s other schools are ettin

And others?



Communit! Cloud Cultural Challenges

!very ca/+usnetworkcountryD thinks it can do $etter than

the othersEbut #e can’t succeed by going it alone

Service +rovider sales e''ort is usually "divide and con#uer$

Service +roviders need their own e%ecutive s&onsorshi& to

/ake the chanes necessarySchools still 'eel a need to custo/i>e leal aree/ents to

'ocus on individual school or state re1uire/ents and +riorities

Procurement &olicies and la's vary considera$ly and are

$ased on +recloud conce+ts

Cloud security+rivacy still evolvinEbut #e can’t afford to

wait "or per"ection



3U&I!C! &ISCUSSI57 What arethe ways that +rocure/ent can $e

acco/+lished%



What are the various a++roaches to+rocurin cloud services%



rocure/ent 3++roaches Used $y Internet2 !"#

Schools

School$ased selection +rocess leadin to !"# Service

rovider (/ay involve an -9 res+onded to $y S)

:!"# 9irst; $ased on co/+leteness o' Service 4alidation

+rocess and $ene'it o' Internet2 /e/$ershi+

Sole source $ased on s+ecial 'eatures0 contract ter/s0 +ricin

a++roach and +ricin o' !"# o''erin

School$ased -9 +rocess with re1uire/ents $ased on

Service 4alidation +rocess

5ther (e88 Internet2 !"# as an :e*cluded entity;)



ro+osed rocure/ent 3++roaches

Me/$er $ene'it (!"# Services at no additional cost to

Internet2 /e/$ers)

Sole source $ased on s+ecial 'eatures0 contract ter/s0 +ricin

a++roach and +ricin o' !"# o''erin

-e+resentative school$ased -9 +rocess (only one

res+onded to $y !"#S) with disclosure o' all in'or/ation

States+eci'ic re+resentative school$ased -9 +rocess (only

so/e states res+onded to $y !"#S) with disclosure o' all

in'or/ation and acce+tance o' other state -9 +rocessSchool$ased -9 +rocess (!"#S /ay or /ay not res+ond)



ros and Cons

(ember )enefit:

Sole Source:

*e&resentative *P:

State,s&ecific re&resentative *P:

School,based *P:

School,based e%em&tion or other

&rocess:

5ype of/rocurement

/ros and 0ons

o overhead0 no additional cost

So/e overhead0 no additional cost

,on ti/e 'ra/e0 /ore overhead

!ven /ore overhead0 only so/e !"#

services

Most overhead0 'ewer !"# services

Initial e''ort $ut then 'ast0 no 'urther

overhead



9I3, "A5UGA"S7

What issues are you 'acin in

+rocurin cloud services%

Aow are you a++roachin the/%

Aow can !"# hel+%

9or /ore in'or/ation7

net+lusFinternet28edu



Ael+ Us I/+rove and Grow

"hank you 'or +artici+atin

in today@s session8

We@re very interested in your 'eed$ack8 lease takea /inute to 'ill out the session evaluation 'ound within

the con'erence /o$ile a++0 or the online aenda8



Procuring Cloud Services: Lessons from theInternet2 NET+ Program

Jerry Grochow (Internet2) • Jill Schunk (Indiana University) • Jack Suess (UMBC)



3&&I"I53, I95-M3"I5 5Internet2 !"#



What is Internet2 NET+ Services

all about 3 +artnershi+ to +rovide a +ort'olio o'

solutions 'or Internet2 /e/$ers and other

hiher ed orani>ations that are cost

e''ective0 easy to access0 si/+le toad/inister0 and tailored to the uni1ue0 shared

needs o' the co//unity8

66



2ver

234454445444In estiated oeratingene"t for Research andEducation acrossinstitutions adopting #E57services to date

758440

Research and EducationInstitutions across the8. that can utiliBe most#E57 cloud services

74401emberinstitutionsarticiating inbuilding businessmodels, ensuringfederatedaccess, security,accessibility,performance &delivery

84!ervices

roosed forvalidation by

Internet6member

campuses forinclusion in

generally

availableInternet6 #E57

portfolio

6$

Internet3 (ET0 Cloud !ervices ythe nuers



!elected'A.:A! !onsored y Internet3Meer Caus

6%

• 0an the services scale at least nationallyC

• 0an it be delivered over global R&Enetwor!sC

• <ill the provider adopt R&E federatedidentity standardsC

• <ill the provider develop a businessmodel that scales globally and servessigni=cant portion of communityC

• <ill the provider support common,community contracting terms and

conditions >negotiate once, use manytimesAC

• 3nd commit to community’s .ecurity,/rivacy, 0ompliance, and 3ccessibilityneedsC

• <ill the provider wor! with community to

meet uniDue R&E needs today and into



.ess than84 reach!ervice,alidation

Tieline variale 74;7640 days

E < & l o r e

Evaluation

Research

Incubator

Service

Validation / e v e l o &

"he Internet2 !"# ,i'ecycle



Internet6 #E57 .ervice

alidation >.A 3ssess/ent o' the service 'or inclusion in the cataloue0

a++lyin a consistent +rocess0 and deter/inin how $est to

/ake it availa$le at scale to the entire hiher education

co//unity7

• . "roup is led by the .ponsoring institution andInternet6 and Includes)

• .ervice /rovider

• .ponsoring 8niversity and -: 8niversity/articipants

• . participants represent• 5he 0ommunity

• 3pply a consistent process to assess the servicefor inclusion in the catalogue

• Fetermine how to ma!e it available at scale to the

entire R&E community 6'



(ET0 !ervice ,alidation

CoonentsFunctional Assessent

Review features and functionality

5une service for research and education community

Technical Integration

#etwor!) determine optimal connection and optimiBe service touse the Internet6 R&E networ!

Identity) In0ommon integration

!ecurity and Coliance

.ecurity assessment) 0loud 0ontrols 1atrix

GER/3, 9I/33, privacy, data handling

3ccessibility

6:

• +usiness

o 4egal) customiBedagreement using #E57community contracttemplates

o Husiness model

o Fe=ne pricing and valueproposition

• /eloyent

o Focumentation

o

8se caseso .upport model



#etwor! Engineers

Identity 3rchitectsGunctional .1Es

3ccessibility .1Es

0I.2 or .ecurity .1Es

/rocurement .1Es /rogram 1anager

4egal .1Es

Service 4alidation "ea/7 H 9"!



Tieline variale =8;1>4 days

/

e & l o y

Greaterthan 94reach

GeneralAvailaility

/ e

v e l o &

Aly

counity%develoed

(ET0standards

"he Internet2 !"# ,i'ecycle



#E57 0ontracting) 3dditional

Hene=tsInuences industry to develop services more useful tothe Research and Education community

Encourages competition among service providers ondirect value of services

Encourages collaboration within the community/rovides an opportunity for each member of thecommunity to contribute to expansion of serviceoJerings

Encourages a strategic relationship between the

community and service providers/rovides a basis for long-term collaboration on R&F

$



!"# rocure/ent 3nalysis Worksheet

rovides key contractual in'or/ation in less than +aes

Aihlihts the di''erences $etween Service rovider :standard

educational; (non!"# o''erin) to !"# o''erin

3ll di/ensions o' Service 4alidation (a$out K ite/s)

9or your use in assessin the Service 4alidation

$

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