1. Case Studies

2. Case Study: Software Challenge Xactly had switched to Google Apps from Microsoft Exchange, but users were not happy with the new system. Google Apps was unfamiliar to many users, which causedHeadquarters:San Jose, CA them to reject the new platform. Xactly knew that Google Apps would be better for their business if their employeesIndustry:Software could embrace the change.Legacy mail system:Microsoft Exchange Solution Because Xactly knew their employees needed guidedServices rendered:Data migration, training, training to help them become accustomed to Google Apps,custom application Cloud Sherpas designed customized interactive trainingdevelopment modules that helped 170 users become comfortable and effective within the Google Apps suite. Results Following custom training, 80% of users who had resisted change reported being comfortable and confident with Google Apps.

3. Case Study: Publishing Challenge National Geographic needed a messaging platform that could be accessed anywhere their reporters and photographers were on location. They also wanted to cutHeadquarters: costs, as maintenance, upgrades and licensing for LotusWashington, DC Notes were becoming cumbersome.Industry:Publishing SolutionLegacy mail system: National Geographic began a Google Apps pilot withLotus Notes Cloud Sherpas and was so pleased that they migrated theServices rendered: entirety of their user base to Google Apps.Data migration, training,Postini configuration Results National Geographic reports a significant cost savings over Lotus Notes, as well as a substantial increase in ease-of- use for travelling employees.

4. Case Study: Hospital & Healthcare Challenge Decatur General sought to replace outdated infrastructureHeadquarters: and move to a more stable platform. They also wanted toDecatur, Alabama change the way their employees used technology.Industry:Healthcare SolutionLegacy mail system: Decatur General chose Google Apps for increased mobility,Lotus Notes, Lotus Domino stability and cost. The organization also felt that GoogleServices rendered: Apps could help them become more tech-savvy.Data migration, Custom Training,Mobile Integration Results Moving infrastructure and files to the cloud allowed Decatur General to get rid of on-premise servers and free up valuable space. "The migration to Google Apps via Cloud Sherpas really addressed our needs, and for both the users of the environment as well as the physical environment of the hospital, the move has proved very convenient. - Rick Monroe, Decatur General

5. Case Study: Hospital & Healthcare Challenge The Schumacher Group needed an intelligent peer-to-peerHeadquarters:Lafayette, LA messaging that would allow employees to communicate more effectively. They needed a system that was HIPAAIndustry:Hospital & Healthcare compliant and could integrate with Salesforce.com data.Legacy mail system: SolutionN/A Cloud Sherpas migrated 2,700 users to Google Apps andServices rendered: developed an intelligent address book based onData migration, training, customapplication development relationships, in addition to an SSO solution and a branded portal, which are all HIPAA-compliant. Cloud Sherpas also integrated this solution with Salesforce.com. Results The Schumacher Group now enjoys easy messaging and communication, leading to faster results and a more collaborative environment. Data is now more integrated and streamlined, leading minimal confusion and information loss.

6. Case Study: Hospital & Healthcare Challenge Because Carroll Hopsital had been using Novell Groupwise for quite some time, the IT staff had deployed a number ofHeadquarters: bolt-on products and patchwork solutions to keep the sytemWestminster, MD running. However, the system grew increasingly unstableIndustry: and Carroll looked for ways to increase stability.HealthcareLegacy mail system: SolutionNovell GroupWise (v 7.0.3) Google Apps not only gave Carroll Hospital a faster, moreServices rendered: efficient messaging and collaboration platform, but alsoGoogle Apps Deployment, Google provided an easy way for Carroll to archive messages to beMessage Discovery 10 easily recalled for eDiscovery requests. Results Google Apps has given Carroll the flexibility and collaboration tools they need to succeed. They no longer spend thousands of dollars-- and hours-- per year on maintenance and upgrades. Carroll can now spend these resources on improving the hospital.

7. Case Study: Retail Challenge Costs from maintenance, operations and storage wereHeadquarters: mounting, and BI-LO struggled at the corporate level toGreenville, SC maintain communication with their retail stores, frequently-Industry: travelling employees and even their own corporate teams.Retail, Grocery SolutionLegacy mail system:Lotus Notes Google Apps allows employees to communicate from anywhere. BI-LOs new intranet ensures that employeesServices rendered:Mock deployment, Data migration, are constantly updated, while streamlined and automatedChange Management and spreadsheets remove a time-intensive manual process.Training, Custom applicationdevelopment. Results BI-LO reports a 60% savings over Lotus Notes, which amounts to hundreds of thousands of dollars per year. Employees are more productive, as they can work from the office, at home or on the go with ease.

8. Case Study: Retail Challenge Productivity was impaired by the "slow and limited" legacy, open- source email system. Both email and the legacy intranet were difficult, time-consuming and expensive to maintain, and were not offering the flexibility Jasons needed to communicate with travelling employees.Headquarters:Beaumont, Texas SolutionIndustry: After investigating options from Exchange to SharePoint, JasonsRetail, Food Service decided to go with Google Apps due to low Total Cost of Ownership (TCO), expandability, effortless upgrades, verified security and provenLegacy mail system:Cyrus IMAP with various reliability.POP3 clients, including Outlook &Thunderbird Results Employees report satisfaction with Google Apps, as the system hasLegacy intranet: drastically reduced burden on the IT department and TCO. JasonsLifeRay portal employees can now communicate in a more streamlined way, in andServices rendered: out of the office.Mock deployment, Datamigration, Training, Customapplication development Collaboration using Google Sites saves a tremendous amount of time, improves the quality of the pitches, and helps close more deals. That leads to increased productivity for the sales force. - Kevin Verde, CIO, Jasons Deli.

9. Case Study: Retail Challenge Design Within Reach needed a messaging and collaboration platform that could help them to effectively manage projects around the country. Design Within Reach also wanted to retire several data centers, as maintenanceHeadquarters: was costly.Stamford, CTIndustry: SolutionRetail Google Apps was chosen as the solution for Design Within(Furniture Design & Sales) Reach due to mobility and collaboration abilities. The trueLegacy mail system: cloud solution would allow Design Within Reach to retireMicrosoft Exchange their bulky and expensive servers.Services rendered:Data migration, fraining Results After migrating to Google Apps, Design Within Reach retired their old servers, which were causing a financial strain on the organization. Cloud Sherpas executed a rapid deployment to ensure minimal downtime for the company, and users report improved communication and collaboration abilities as well as improved ease of use.

10. Case Study: Retail Challenge Lifeway used kiosks, meaning that multiple employees used shared computers. This posed a problem, as Lotus Notes isHeadquarters: designed for individual usage on a single computer.Nashville, Tennessee Furthermore, the legacy system was neither cost-effectiveIndustry: nor flexible, but there was no application to migrate DominoRetail, Non-profit applications to the cloud.Legacy mail system:Lotus Notes, Lotus Domino SolutionServices rendered: Cloud Sherpas developed a process to migrate DominoData migration, Post-Deployment applications onto Google App Engine, which freed LifeWaySupport, Custom ApplicationDesign from its expensive and inconvenient legacy system. Results Google Apps has made kiosk-use a breeze, as Google Apps is specifically designed for anywhere-usage (browser-based, not desktop-based). Users report improved experience and LifeWay reports significant cost savings year after year.

11. Case Study: Manufacturing Challenge Composites One had a very decentralized GroupWise setup that required separate maintenance and updates of individual server-systems. The company wanted a system with improved functionality, mobility and cost savings.Headquarters: SolutionChicago, Illinois Cloud Sherpas used the Cloud Google Migrator from CTS toIndustry: complete the migration to Google Apps. Moving to GoogleManufacturing - Chemicals Apps also provided employees with much-improved mobileLegacy mail system: access.Novell GroupWise, NovelleDirectory ResultsServices rendered:Data migration, Training, Change Composites One saves year after year, as Google Apps isManagement far less expense than the legacy platform and does not require time-consuming upgrades and frequent maintenance.

12. Case Study: Real Estate Challenge As the largest independent real estate broker in Illinois and the oldest in the country, Baird & Warner needed a messaging platform that could keep up with traveling employees and would not cause a drain on the organization.Headquarters: SolutionChicago, Illinois Baird & Warner chose to Go Google due to its incredibleIndustry: mobility, large mailboxes and ability to scale with theReal Estate organization.Legacy mail system:Kerio Mail (Exchange Alt.) ResultsServices rendered: Moving to Google Apps is saving Baird & Warner upwards ofData migration, Training $200K every year. Furthermore, employees find that communicating is much easier now that all documents, calendars and email can be accessed from virtually anywhere.

13. Case Study: Advertising Agency Challenge 22squared wanted to improve collaboration across multiple disciplines, but decided that this was not possible to do in Lotus Notes. The company wanted to Go Google, but could not migrate custom Domino applications.Headquarters: SolutionAtlanta, Georgia Cloud Sherpas designed a Google App Engine solution toIndustry: replace the Domino application, effectively migratingAdvertising Agency approximately 400 users to Google Apps.Legacy mail system:Lotus Notes, Lotus Domino Results Every minute we experienced delays and complaints withServices rendered:Data migration, Training, Custom Lotus Notes was a minute that could have been spent onApplication Design better helping our clients. Now, not only are we on a system thats a lot smoother and more intuitive, but our team is also very pleased with the collaboration that Google Apps facilitates." - Bill Seybolt, IT Director at 22squared

14. Case Study: Public University Challenge With approximately 60,000 students, faculty and staff, the University of Alabama needed a better way to communicate, and they needed the new solution to be implemented with minimal downtime .Headquarters: SolutionTuscaloosa, AL Cloud Sherpas migrated 58,000 users and 1.5 terabytes of data in 40 hours to the Google cloud. Cloud SherpasIndustry:Education also developed custom applications in order to migrate additional data off of the legacy platform.Legacy mail system:IMAP/Exchange ResultsServices rendered:Data migration, Training, Custom With Google Apps, the University of Alabama takesapplication development advantage of effortless collaboration, large inboxes and an interface that is familiar to many of the 20,000 students. The University also enjoys the endless scalability and mobility of Google Apps.

15. Case Study: Public University Challenge The school needed a better way to communicate with thousands of students and faculty. They also needed to provision each student, faculty and staff member with a username and password combination. The school wanted new students and employees to be able to self-provision a username and password without having to visit the IT desk.Headquarters:Montgomery, AL Solution Cloud Sherpas created a self-provisioning sequence onIndustry:Education Google App Engine that fulfilled ASUs requirements. ASU is able to scale this application to accommodate forLegacy mail system:MS Exchange and Webmail growing numbers in the future.Services rendered:Data migration, Custom Resultsapplication development. Custom application significantly reduced IT resources as well as students trips to the help desk. ASU is so pleased with Google Apps and Cloud Sherpas custom application development, that theyre looking at ways to use Google in other systems such as Blackboard and PeopleSoft.

16. Case Study: Application Development Challenge Simmons Foods legacy system caused significant impairments to productivity. Simmons sought to move away from Lotus Notes, but because Simmons made heavy use of Lotus Domino for documentHeadquarters: repositories and internal workflow applications, this was a difficultSiloam Springs, AK task. At the time, no tool existed to migrate Lotus DominoIndustry: applications to Google Apps.Wholesale Food Service, Poultry SolutionLegacy mail system: Cloud Sherpas performed a full deployment for more than 1,000Lotus Notes, Lotus Domino employees. Cloud Sherpas developed a tool to migrate all DominoServices rendered: applications to the cloud, and leveraged Google App Script to buildGoogle Apps Deployment, new internal workflow processes.Custom Application Development Results Now that Simmons applications are hosted in the Google Apps cloud, employees are noticing that functionality is much improved. Employees can now access what they need at an instant from anywhere with an internet connection.