Cloud Technology Drives Singapore Retail Enterprise To Do Better!

CASE STUDYRetail Enterprise

A prestigious interior design company based out of Singapore, delivers space planning and architectural planning services for residential and commercial projects in Singapore.

The Need

The company has been successful through its innovative marketing strategies via print media, radio, TV, etc. This has helped the company to receive signifi-cant number of business enquiries everyday. And hence, they required a solu-tion to intelligently route calls to its 6 showrooms spread across the city and reduce the hassle of managing numerous calls each day.

The Solution

Knowlarity offered its flagship product - SuperReceptionist solution to help the company manage its customers call flow without any delay. By selecting the preferred extension, the support IVR solutions helped customers to directly connect with the right showroom.

For any other enquiries, customers get connected to the customer support department of the company. This has made the whole call management process easier and quicker. Hence, the company is able to ensure equal atten-tion and awesome experience to every customer.

Success Factor

Here’s how SuperReceptionist solutions can help your business do better:

1. Choose your number with custom welcome greetings 2. Route calls intelligently 3. Greet in different languages 4. Real-time analysis for your business 5. Go-mobile with SuperReceptionist app 6. Call recordings and logs deliver quality audits 7. Multi-agent access for your executives

Make the most of our solutions to build a strong brand identity and establish healthy customer relationships, all at once!

Watch this video to learn more about this solution https://www.youtube.com/watch?v=ayy6tuMAANI

Give us a call on (+65) 315-85-434 oremail us at globalsales@knowlarity.com