cloudlink 4.0 for cisco and salesforce
DESCRIPTION
Integrate Cisco Collaboration tools inside of Salesforce.comTRANSCRIPT
ESNA CLOUDLINK 4.0 Integration
Agenda
● What’s Happening in the World Around Us● The Collaborative Revolution● Esna + Cisco Redefine Collaboration● Customer Successes
What is the Internet Anyway?
95%using cloud services
230K Yearssocial media per month
40%own a smartphone
Time Spent Online
GLOBAL ONLINE POPULATION
2,095,006,000=30%
of World’s Population
GLOBAL HOURS ONLINE/MONTH
35 BILLION=
AVERAGE TIME SPENT
16 Hours
Global Internet Users/Month
32 HoursU.S. Internet Users/Month
3,995,444Years
Enterprise Apps are Moving to the Cloud
InformationWeek – Cloud Software, What’s Next – Aug 2013
What’s Moving to the Cloud
CDW’s 2013 State of the Cloud Report
As more of the business applications we use move to the Cloud, so must the tools we use to communicate and collaborate with one another
InformationWeek – Cloud Software, What’s Next – Aug 2013
Google Chrome is the fastest growing web browser
750M+ users on Chrome today
Consistent across devices
Embedded inside business processes and appsAvailable anytime, anywhere Persistent across apps and devices
Esna + Cisco Connecting People, Process and Data Across the Modern Enterprise
Presence, IM, Voice & Video Communications, Click-to-Call, Unified Messaging, WebEx, Geo-Location Sharing
The Value of Esna + Cisco Collaboration Solutions
● Allow people to connect with one another across time zones and functional boundaries
● Enable more efficient business processes● Accelerate business results● Foster disruptive innovation
What Makes Up Officelinx 9.1
iLINK for Cisco (HTML5 Client) iLINK for WebEx
Application Server
Chrome Extensions
CLOUDLINK App Server
Unified Messaging (Google Apps and Jive)
Jabber Voice and VideoJabber PresenceInstant MessagingGroup ChatLocation SharingSalesforce Integration
Integration in Google CalendarIntegration with Gmail
Officelinx 9.1 Components and Features
● Comprehensive collaboration solution bundle● One price● Ability to provision and turn features on/off
iLINK
Click-to-Call (via TAPI)Federated Presence to Google
Officelinx Redefines Collaboration
● Officelinx integrates collaboration inside business processes and applications
● Officelinx enables collaboration to happen anytime anywhere across different devices and platforms
● Officelinx connects people, process and data across the modern enterprise
Esna iLink Extensions Embed Cisco Collaboration in Any Web Application
Deliver Cisco Collaboration as Chrome Browser Extensions
Users can install iLink Chrome extensions for Cisco from the Chrome Store; administrators can also pre-install Cloudlink extensions using the Chrome Admin Panel
Anywhere, Anytime Access to Cisco Collaboration
Users can access their Cisco collaboration services from any Chrome browser
Salesforce Integration
iLink for Cisco integration with Salesforce through Salesforce Open CTI● Presence● Instant messaging● Group chat● Jabber voice/video● Call management● Location sharing● Call logging
Jabber Presence in Salesforce
● See the availability of others using the iLink for Cisco extension, plug-in or slider
● iLink for Cisco pulls presence from Cisco as well as Google Calendar*
*For organizations that use Google Apps
Jabber IM in Salesforce
● Chat 1-on-1 or with a group of people
● Add people to any IM session● Share your location or move to
a WebEx meeting right within the chat window
Jabber Voice and Video in Salesforce
● Start a live voice or video conversation from any Chrome browser
● Make 1:1 voice and video calls*, or multi-party voice conference calls from the web
*Windows and Mac only
Click-to-Call in Salesforce
● Click-to-call any phone number or extension displayed in Salesforce
● Select the desk phone, softphone or mobile device you want to make the call from
● Outbound calls are automatically logged as an activity in Salesforce
Call Pops
● Identify and match incoming calls with Salesforce records for easy access to customer and prospect records
● Inbound calls are automatically logged in Salesforce
● Call management controls (answer, hold, transfer)
Where to Get More Information
4.0cisco.esna.com jabber.esna.com webex.esna.com
Cisco Verified Compatible Solutionhttps://marketplace.cisco.com/catalog/products/1338
THANK YOUwww.esna.com
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Technical Requirements
Esna Cloudlink 4.0 serveriLink for Cisco Chrome browser extension
Cisco Jabber Cisco Web Communicator plugin v9.2+Cisco Unified Presence Server v8.6 and upCisco WebEx Messenger v1.2
Salesforce Open CTI interface requires Salesforce Enterprise or Unlimited editions