clsp plan pro forma - legal aid nsw web viewclients from aboriginal and torres strait islander...

X COMMUNITY LEGAL CENTRE (X CLC)Community Legal Services Program (CLSP)

1 July 2015 – 30 June 2016VisionThe goal of X CLC is to promote social justice and provide free and accessible legal services to people on the X Region of NSW who experience social and economic disadvantage.

ValuesX CLC believes that people have a right to legal information which is accessible and relevant to their lives. It aims to utilise both legal and political process to promote an agenda of social justice, and to work towards fairer legal and social outcomes for those most disadvantaged in our community. It is committed to providing the community with a broad range of legal services that are delivered in diverse ways and in co-operation with existing community networks and resources.

MissionTo provide an accessible professional legal service, responsive to the needs of those most disadvantaged and which promotes just and lasting solutions to legal and social issues in our community.

Objectives – see plan detail attached.This CLSP Plan is for the entire organisation and incorporates projects funded through the CLSP Service Agreement for the provision of Generalist legal services, the Aboriginal Legal Access Project (ALAP) and PPF Funded Project.

Service Delivery AreaX CLC provides Generalist, ALAP and PPF Project legal services to the X,Y,Z Local Government Areas (LGA’s). Services are provided through a range of mediums including phone advice appointments, outreach legal advice clinics and face-to-face appointments and community legal education workshops. X CLC also participates in local CLSD, committees and networks to undertake community development and law reform activities.

Targeting financially disadvantaged clients

In accordance with the requirements of the National Partnership Agreement on Legal Assistance Services (the NPA) and the CLSP Service Agreement, X CLC will target service delivery to financially disadvantaged clients to ensure that a minimum of 85% of major casework is provided to clients who fall within the no, low or medium income categories. Please note under section 18(c) of the NPA from 1 July 2017 this benchmark requires 90% of major casework to be provided to clients who fall within the no, low or medium income categories.

Legal Needs and Client Demographics

X CLC has undertaken legal needs analysis of its catchment and analysed client demographics. This research indicates the highest areas of disadvantage are located in Suburbs X, Y and Z. Accordingly, X CLC will undertake regular outreach to these locations and prioritise CLE initiatives in these areas.

X CLC CLSP Plan 1 July 2015 to 30 June 2016 of 23

Clients from Aboriginal and Torres Strait Islander communities represent 5% of X CLC's catchment and will be specifically targeted due to disadvantage.Culturally and Linguistically Diverse (CALD) clients and young persons are also a Centre priority for advice, casework and CLE. Specifically, CALD clients in suburbs A,B,C will be targeted, and young persons attending the following services (.........) will be provided with regular CLE and outreach advice services.

To ensure reporting under the Service Agreement and NPA is met and to inform service delivery evaluation and planning, X CLC will use its best endeavours to record data in each of the priority client group areas as defined in the NPA and in accordance with the proxy definitions provided at Schedule 9 of the CLSP Service Agreement.

Strategic Outcome Goals:Please identify three specific strategic outcome goals the Centre seeks to achieve over the next CLSP Plan period.

Examples:

X CLC has identified the following three strategic outcome goals for the CLSP Plan period:

1) Increase services to Aboriginal and Torres Strait Islander (ATSI) clients. The Centres outputs for the 2013-14 period indicate 5% of advices were provided to ATSI clients. X CLC's goal is to ensure an increase of advices to this client group is realised during the CLSP Plan period, specifically:

o 7.5% of Centre advices are provided to Indigenous clients during the 2015-16 period.

Strategies to realise these goals will include additional outreaches to Indigenous community organisations in collaboration with the Centre's ALAP worker, enhancing referral arrangements with Indigenous services and further promotion and publication of X CLC as an Indigenous friendly service.

2) Provide targeted casework services to Culturally and Linguistically Diverse (CALD) communities, ensuring 15% of new casework is undertaken for CALD clients. The Centre's casework outputs for the 2013-14 period indicate 11% of new casework was provided to CALD clients. X CLC's goal is to increase our accessibility to CALD clients during CLSP Plan period, specifically:

o 15% of Centre cases are provided for CALD clients during 2015-16.

Strategies to realise these goals will include developing further centre brochures, flyers and publications in local community languages. X CLC will work to enhance relationships with a range of local migrant groups included A,B,C and explore the opportunity of providing an outreach to one of these locations.

3) Develop a new CLE package on 'Legal Stuff: Young People and the Law' to connect with young people in our catchment via presentations at local High Schools. The CLE will be delivered by our ALAP worker supported by other Centre staff. The goal is to deliver this CLE package to at least 3 local High Schools during the period, specifically:

o 3 CLE presentations to A,B,C High Schools during 2015-16.X CLC CLSP Plan 1 July 2015 to 30 June 2016

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X Community Legal Centre CLSP Plan 2015-2016

Objective 1 – Provide an efficient, professional and relevant generalist legal service offering information, advice and casework to disadvantaged members of the local community.

Generalist Practice

Strategy Action Performance Indicators 2015-16 Progress Report July-Dec 2015

1.1 Ensure clients are provided with satisfactory information and referrals where appropriate

1.1.1 Ensure clients are given appropriate information and referral if matter is not suitable for our legal service.

Annual target regarding information and referrals (1000 per annum) is met.

Note – information and referral target is a whole-of-centre target given the nature of this activity.

During the reporting period X CLC undertook 550 information and referral activities, which was above target.

1.2 Ensure generalist face-to-face advice is provided at accessible locations at convenient times

1.2.1 Face-to-face appointments at CLC.

1.2.2 Face-to-face appointments at outreach locations, see Appendix 3 Outreach Schedule.

1.2.3 Meet Annual Target regarding generalist face-to-face advices.

At least X face-to-face advice appointments undertaken each week of operations from X CLC office. Total annual face-to-face appointments at X CLC = 600 (i.e. 12.5 per week x 48 weeks).

200 generalist face-to-face advice appointments provided per annum at outreach locations.

Ensure Annual Target regarding generalist face-to-face advices (800 per annum) is met.

During the current period X CLC provided 330 face-to-face advices through its generalist solicitors, which was above target.

X CLC also provided 80 generalist face-to-face advices via outreach, which was below target. This target was not met as our generalist outreach solicitor was on leave for three weeks, however we expect the annual target to be realised during the second half of 2015-16.

During the period generalist solicitors provided a total of 410 face-to-face advices which was on target.


1.2.4 Promote face-to-face outreach via brochures, flyers, media, interagencies etc.

Met.

1.3 Prioritise generalist phone advice as most efficient way of providing quality and volume for legal information, one-off advice, minor assistance and initial consultations.

1.3.1 Telephone advice is provided.

1.3.2 Meet Annual Target regarding generalist phone advices.

1.3.3 Admin staff to refer drop-in and phone enquiries arising at different times to phone advice when appropriate.

1.3.4 Promote phone advice service via brochures, flyers, media, interagencies etc.

Generalist phone advice available between 10am and 1pm and between 2pm and 4pm each week day excluding Mondays.

Ensure Annual target regarding generalist phone advices (500 per annum) is met.

X CLC ensured telephone advice was provided during advertised times.

During the current period the generalist solicitors provided 260 telephone advices to clients, which was above target.

Met

Phone advice services are promoted through our service flyers, at outreach locations and on our website.

1.4 Provide generalist mail advice to clients as required.

1.4.1 Generalist mail advice is provided to clients at X Correctional Centre to confirm outreach advice and to other clients as required.

Annual target regarding mail advice (50 per annum) is met.

25 mail advices were provided during the current period, which is on target.

1.5 Ensure advices to

1.5.1 Per Strategic Outcome Goal 1,

7.5% of Centre advices are provided to Indigenous clients

During the current period X CLC has provided 8% of advices to Indigenous clients, which is above target.


Indigenous clients increase.

monitor the number of advices being provided to Indigenous clients.

1.5.2 Investigate additional outreaches to Indigenous community organisations in collaboration with the Centre's ALAP worker, enhancing referral arrangements with Indigenous services and further promotion and publication of X CLC as an accessible and culturally appropriate service for Indigenous clients.

during the 2015-16 period.

(Strategic Outcome Goal 1)

Regular outreach to two Indigenous Community Organisations has been provided and services have been actively promoted as accessible to Aboriginal and Torres Strait Islander clients via new service brochures.

X CLC is investigating an additional outreach location to Indigenous clients at another Aboriginal Medical Service to commence in May 2015.

1.6 Ensure the most disadvantaged groups are targeted for casework and representation

1.6.1 Decisions on opening of cases and extent of assistance to be made at weekly casework meetings.

1.6.2 All major casework is

Weekly casework meetings conducted.

Ensure that all major casework is limited to clients on no, low or

Weekly casework meetings have been conducted, with the exception of the Centre's the two week Christmas closure period.

95% of clients were on no, low or medium incme.18% of clients were victims of domestic violence.


limited to clients on no, low or medium income.

1.6.3 Priority for casework is given to:[list priority groups from the NPA]

1.6.4 Principal solicitor to ensure cases are opened according to centre casework guidelines.

1.6.5 Meet Annual Target regarding generalist casework activities.

1.6.5 Court/Tribunal

medium income unless the client is experiencing or at risk of domestic violence.

Casework statistics indicate:

At least 20% of casework clients are victims of domestic violence

At least 30% of casework clients are Indigenous

At least 85% of casework clients are on a low income

At least 15% of casework matters are provide for CALD clients.


As per casework guidelines and file reviews.

Annual targets regarding open cases (200 per annum) is met.Annual target regarding closed cases (200 per annum) is met.

Assist clients via Court or Tribunal

During the period casework statistics indicated:

25% of casework clients were women

35% of casework clients were Indigenous

87% of casework clients were on a low income

14% of casework was provided to CALD clients. While this is slightly below target we will be working with more CALD clients through additional outreach in the coming period and expect the 15% casework target to be realised.

Met

During the period 90 new cases were opened. New casework activities were below target given 15 complex cases being undertaken, which have now concluded. It is expected the annual casework target of 200 new cases opened will be met during the second half of 2015-16.

102 cases were closed during this reporting period, which was above target.

2 Court appearances and 1 Tribunal appearance undertaken in this


appearances undertaken for casework matters.

representation as deemed appropriate by Centre's Principal Solicitor.

period.

1.7 Ensure resources and service delivery are being targeted in the most effective way to meet client needs

1.7.1 Client satisfaction survey to be conducted over two weeks of operations annually. Intake staff to encourage and follow up all clients phoning/attending for appointments to participate and to assist with completion.

Client satisfaction survey is scheduled for March 2016. A minimum of 50 survey responses will be collected in the format prescribed by the Commonwealth AGD.

Not due to report in this period.


X Community Legal Centre Inc CLSP Plan 2015-2016

Objective 2 – Facilitate access to the legal system for the most disadvantaged groups.

Aboriginal Legal Access Project (ALAP) ProjectStrategy Action Performance Indicators 2015-16 Progress Report July-Dec 2015

2.1 Special initiatives to improve access for Indigenous clients

2.1.1 Continue delivery of the Aboriginal Legal Access Project (ALAP) with Public Purse Fund grant or other funding as it becomes available

Recruit ALAP Project WorkerSee ALAP Strategic Plan for more details:

Maintain outreach clinics schedule to X Indigenous communities and organisations

Make contact with A,B,C High Schools to begin consultation regarding delivery of the 'Legal Stuff: Young People and the Law' Community Legal Education (CLE) workshops to Years 10-12 groups

Delivery of three CLE High School workshops.


Design, set-up and deliver 12 CLE sessions in six different locations within CLC catchment in partnership with other Legal and Community Services as appropriate. Topics covering identified legal needs for Centre's catchment.

Development of Staff/Volunteer/MC Induction Cultural Awareness Package.

Achieved.

Achieved, outreach being provided, see Appendix 3 Outreach Schedule.

Contact has been made with A,B,C High Schools and planning of workshops underway

3 workshops planned to be delivered in the March to June 2015 period.

6 CLE sessions delivered during the reporting period, see Appendix 2 CLE Activities.

Work underway, package will be finalised during next period.


Attendance at Indigenous Outreach sessions with PPF Project solicitor and Generalist solicitors to provide clients with non-legal support where appropriate.

Achieved. ALAP worker attends all Indigenous Outreach sessions and assists clients according to needs.


PPF Funded ProjectStrategy Action Performance Indicators 2015-16 Progress Report July-Dec 2015

2.2 Target outreach to most geographically isolated and service-poor areas.

2.2.1 Outreach is planned and targeted to areas of high legal needs per legal needs analysis and X CLC priorities to target Indigenous clients and CALD communities.

2.2.2 PPF Funded Project solicitor to provide face-to-face advice at four outreach locations.

2.2.3 PPF Funded Project solicitor to undertake casework arising from advice sessions.

Regular outreach provided per X CLC Outreach Schedule, see Appendix 3.

Outreach services promoted via brochures, flyers, media, interagencies etc.

250 face-to-face advices will be provided by the PPF solicitor at these outreach locations per annum.

60 cases opened per annum.

60 cases closed per annum.

The PPF Funded solicitor has continued to provide fortnightly outreach at 4 locations during the reporting period, see Appendix 3.

Outreach services have been promoted via a range of resources and three radio interviews.

130 face-to-face advices were provided during the period, above target.

31 new cases were opened during the period, which was above target.

33 cases were closed during the period, which was above target.



Objective 3: Working collaboratively with stakeholders to promote awareness of legal issues and legal rights in the local community


3.1 Identify major legal issues for disadvantaged groups and their advocates

3.1.1 Participate in relevant interagencies and forums within the community to a)promote Centre;b) identify areas of unmet legal need and strategies to address this;c) identify CLE needs and Law Reform issues.

3.1.2 Participate in annual community events to promote service and seek feedback on unmet legal needs including Seniors

Networking and collaborative working relationships:

Networking and collaboration with other agencies (list name of meetings and number of attendances per year.)

Participate in all CLSD meetings.Participate in at least one collaborative project as part of CLSDAttend family law pathways meetings quarterly or as they are held.Participate in the DV network.Participate in Regional Law Society activities XXXXXX.

How do you work/collaborate with your local Legal Aid NSW office?

List any regular meetings or events the CLC engages in with Legal Aid NSW.

Number of community events attended. Number of media contacts.

Attended all CLSD meetings and working on the Fines project at XXXXX

Attended two Family law Pathways meetings at XXXXXX

Attended the DV network each month identifying the following strategies:

Attended the Regional Law Society Law Week Activities.

Three meetings at Legal Aid NSW X office in relation to: A/B/C.

6 community events attended.[list]2 radio interviews on XXXXX.


Week, Youth Week, Law Week, NAIDOC Week, Homelessness Week, Child Protection Week, Anti-Poverty Week and Human Rights Day.

3.1.3 Ensure X CLC promotional materials are up-to-date and distributed widely throughout LGAs using community service and media contacts.

3.1.4 Ensure X CLC website is up-to-date and used to promote services and activities, provide links to publications and other legal services.

Updating and distribution of Care and Protection Resource for Parents

Website content updated monthly

Achieved.

Achieved

3.2 Deliver Community Legal Education by a variety of methods

3.2.1 Deliver CLE workshops at the request of local organisations for workers and clients

3.2.2 Develop CLE for

Meet annual target for provision of community legal education workshops. Annual CLE Target is 20, comprising 12 CLE initiatives by ALAP Project and 8 CLE initiatives by Generalist Practice.

At least 3 CLEs per annum aimed

Annual target is the delivery of 20 CLE sessions. Year to date X CLC has delivered 11 CLE sessions, see Appendix 2 CLE Activities Report, which is above target.

During this period no CLE session were provided for young people.


young people. at young people.


However, three CLEs are scheduled for local High Schools during the next 6 month period which will realise the 2015-16 goal. Please see ALAP section of report for further details.

3.3 Stimulate community discussion about legal issues and contribute to law and policy reform.

3.3.1 In conjunction with relevant stakeholders, prepare submissions to parliamentary or other enquiries into changes in justice system and the law

3.3.2 Publicise and invite feedback and dialogue about significant case outcomes and law reform activities.

Meet annual target for law reform/legal policy work (4 submissions per annum).

Number of PI / Test cases

During this period 2 submissions were made (Sentencing Powers of Local Courts and Integrity of ADR processes), which is on target.

Nil in this period.

3.4 Provide legal services informed by collaboration and feedback from other legal service providers and stakeholders.

3.4.1 Work collaboratively with other legal service providers and community organisations to identify unmet legal needs and plan service delivery to address these needs.

3.4.2 Inform stakeholders of X CLC activities and

Number of CLSD meetings attended.

Number of joint CLSD projects participated in.

Number of CLCNSW Quarterly meetings, CLCNSW and local networks and working parties participated in.

Keep stakeholders informed of X CLC activities and strategies.

In this period X CLC participated in....

X CLC has met with a range of key stakeholders during the period and invited feedback in relation to its CLSP Plan.


invite feedback e.g. courts, community agencies, funding bodies etc.

Invite feedback from funding bodies including via Progress Reports, Annual Reports and strategic planning.



Objective 4: Provide quality management so as to support staff team and ensure effective service delivery


4.1 Ensure all services have adequate staffing, accommodation and staff support

4.1.1 Regularly review staffing structure, wages, HR procedures

4.1.2 Staff are provided with professional development opportunities in line with accreditation requirements and priorities identified in annual appraisals

4.1.3 Ensure staff have opportunity to participate in review and development of service policies and procedures

Staffing structure is reviewed in line with Centre requirements and funding available as part of the annual budget process and when there is staff turnover.

Centre HR policies and procedures are implemented in relation to recruitment, supervision and annual appraisals. Number of supervision sessions provided to staff.

Number of staff training opportunities attended (internal and external)

Monthly file review by Principal Solicitor.

Legal work satisfies all requirements of PII peer cross-check

All Quarterly PII meetings attended by principal solicitor (or their

Met

The following policies require updating in accordance with the accreditation workplan:X completed XXXX completed XXXX to be completed XXXX

17 external staff training opportunities were attended in this period. 2 internal staff planning days were run in this period.

Appraisals in next period.

Met

Cross check to be conducted next period.

Met.


4.1.4 External debriefing for critical incidents available when needed.

4.1.5 Ensure office size and location is suitable for future needs before new lease is signed

4.1.6 Ensure relevant insurances as per service agreement are purchased and maintained.

4.1.7 Ensure staff have access to information and technology required to perform their duties

4.1.8 Ensure workplace health and safety compliance

delegate)

Publicise use of EAP.Call EAP counsellor to arrange debriefing within 24 hours of incident.

Not relevant to CLSP in this period.

PIIWorker's compensationPublic indemnityProperty and contents

Telephone upgrade proposed for March 2015.

WHS Committee meets every six weeks to identify any issues.

WHS audit conducted bi-annually.

Met.No critical incidents this period.

All current

Three quotes obtained and IT consultant engaged with proposed new system by 30 September 2014.

Co-ordinator is undertaking first aid training as part of identified need for additional first aid officer.Policy developed for safety while on outreach.

Audit not due until 2015-16.


4.2 All effort made to ensure recurrent funding is adequate, secure and timely

4.2.1 Meet all accountability requirements of the service agreement.

4.2.2 Apply for additional funding to support project ideas as they arise

Service Agreement and other funding contracts accountability requirements are closely monitored and accurate reports submitted by due dates.

Ongoing monitoring of SSPI requirements. Need for updated and/or new policies/procedures identified and written after each review

Number of funding submissions written and outcomes.

Met.

XXX policies identified for completion next period.

Law and Justice Foundation NSW – successful.

Grant application for 'A' project to X Local Council submitted by 30 March 2015. Awaiting outcome.

4.3 Encourage volunteer engagement within X CLC to enhance service capacity.

4.3.1 Encourage volunteer engagement by solicitors to assist in evening advice sessions.

4.3.2 Encourage volunteer engagement by law students, including PLT placements.

Maintain a volunteer solicitor roster of at least 7 practicing solicitors to assist with evening advice sessions.

Ensure a minimum of three PLT placements are supported per annum.

Please detail: No. of volunteers utilised – XNo. of volunteer hours – X

NB: If your service does not utilise volunteers, then this section of the plan should be deleted.

X CLC currently has 12 volunteer solicitors rostered to provide regular evening advice, and maintains healthy connections with local solicitors.

During the current period X CLC supported two PLT placements, which has benefited both the Centre and students. PLT placements have been of particular value in relation to CLE development and assisting the Principal Solicitor with casework.

During the current reporting period X CLC benefited from 15 volunteers (12 volunteer solicitors, 2 volunteer PLT students and 1 volunteer administrative worker).Approximately 400hours of volunteer assistance was provided during the 6 month period.

4.4 Ensure 4.4.1 Management AGM is held in October of each AGM held on 7 October 2014


appropriate composition of Management

Committee meetings and Annual General Meetings are held in accordance with the Rules of the Association and Service Agreement.

4.4.2 Management Committee members are provided with Community Legal Centre Governance Training on their rights and responsibilities.

4.4.3 Management Committee is provided with documents required to make informed decisions.

year. Audited statements and the Annual Report are presented to members at the AGM and distributed in accordance with Association rules and Service Agreement.

No. of Management Committee meetings held during the year.

Governance training provided as part of orientation for new committee members after each AGM - if required

Coordinator prepares and distributes monthly Committee papers (including agenda, financial reports, staff reports, other documents as required) and minutes one week before each meeting.

Coordinator and other staff representatives attend meetings to provide relevant information as required.

Coordinator follows up all actions

Met. Annual Report completed and circulated to stakeholders, including SPM.

During the reporting period 6 Management Committee meetings were held (i.e. monthly meetings).

No new committee members this year. Governance training planned for Feb 2015.

Met

Met – Co-ordinator and Principal Solicitor attended four meetings.

Met


arising in meetings.


Appendix 1 – Annual Target Progression:

Please provide a summary of outputs for the Centre against Annual Targets within each Progress Report:

Activity: 2015-16 Annual Target Target Progression

1 July to 31 December 2015

Target Progression

1 January to 30 June 2016

Information Activities 1,000 550Face-to-face Advice 800 410Telephone Advice 500 260

Mail Advice 50 25Email Advice 0 0

Cases Opened 310 148Cases Closed 310 164CLE Projects 20 11

Law Reform/Legal Policy Projects

4 2

Notes: Face-to-face Advice: The Annual Target comprises face-to-face advice provided by our Generalist solicitors (target of XX per annum), and PPF

Funded Project solicitor (target of XXX per annum). During the period our Generalist solicitors provided XXX face-to-face advices and PPF funded solicitor 30 advices.

Telephone Advice: The Annual Target comprises telephone advice provided by our Generalist solicitors (target of 500 per annum). During the period our Generalist solicitors provided 260 telephone advices.

Cases Opened: The Annual Target comprises cases opened by our Generalist solicitors (target of 250 per annum), and PPF Funded Project solicitor (target of 60 per annum). During the period our Generalist solicitors opened 117 new cases and PPF funded solicitor opened 31 new cases.

Cases Closed: The Annual Target comprises cases closed by our Generalist solicitors (target of 250 per annum), and PPF Funded Project solicitor (target of 60 per annum). During the period our Generalist solicitors closed 131 cases and PPF funded solicitor closed 33 cases.

Of the total major cases, 95% were provided to clients on no, low or medium income and 18% were provided to people experiencing domestic violence.


Appendix 2 – CLE Activities:

Please provide a list of CLE Activities completed during the reporting period:

CLE Activities (1 July to 31 December 2014)Date Location Topic Estimated Number of Attendees03/07/2015 'A' Neighbourhood Centre Sydney Neighbourhood Disputes 20


Appendix 3 – Centre Profile:

Please provide a staff summary for the Centre:

Staffing ProfileName Position FTE Status / Permanent (or) ContractJane Doe Coordinator Full-Time / PermanentJohn Doe Principal Solicitor Full-Time / PermanentLisa Smith FRC and Family Solicitor 0.8 FTE / Contracted to 30 June 2016Michael Brown ALAP Project Worker 0.8 FTE / Contracted to 30 June 2016Michelle White PPF Funded Solicitor Full-Time / Contracted to 30 June 2016Alice Stephens Finance Administrator Full-Time / Permanent

Please outline hours of operation and services available:Hours of Operation

Day Hours Services Available NotesMonday 9.00am-4.30pm Face-to-face advice by appointment between 9.30am and

12.30pm. Information and Referral.X CLC does not provide advice in the Centre on Wednesdays; this enables staff to progress casework activities and CLE initiatives.

Tuesday 9.00am-4.30pm Telephone advice between 10.00 am to 1.00 pm and 2.00 pm to 4.00 pm. Information and Referral.

Wednesday 9.00am-4.30pm Information and Referral and outreach services.Telephone advice between 10.00 am to 1.00 pm and 2.00 pm to 4.00 pm. Information and Referral.

Thursday 9.00am-4.30pm Telephone advice between 10.00 am to 1.00 pm and 2.00 pm to 4.00 pm. Information and Referral.Evening face-to-face advice services provided in conjunction with volunteer solicitors between 5pm to 8.30pm.

Evening face-to-face advice by appointment.

Friday 9.00am-4.30pm Information and Referral and outreach services.Telephone advice between 10.00 am to 1.00 pm and 2.00 pm to 4.00 pm. Information and Referral.


Please provide details of the Centres outreach services:

X CLC Outreach Services (2015-16)Service where Outreach Provided Location Frequency/Day Hours'A' Neighbourhood Centre 1Brown Street, Kings Cross NSW 2010 Fortnightly/Wednesdays 10am-12noon'A' Aboriginal Medical Service 2 Smith Street, Redfern NSW 2060 Weekly/Fridays 2pm-4pm'X' Correctional Centre 3 Holker Street, Silverwater NSW 2128 Fortnightly/Fridays 9.30am-12noon


clsp plan pro forma - legal aid nsw web viewclients from aboriginal and torres strait islander...

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