Club Capability

Webinar July 2014

Learning Journey on a Page

Why

How

What

If

Performance

Practice

Panic

Paralysis

Passer-by

Understand Assess Act Reflect

QuestionWhere are

we?What else?

How do we do this?

What happened?

Learning Self Perspective Behaviour Capability

ToolHierarchy of Ideas

Reframing StrategiesPerceptual Positions

Understand

AssessAct

Think

Decide

DO

Reason

Reflect

Reflect

Reflect

Reflect

Enhanced Leadership

Performance Capability

Reason, Think, Decide, Do

U.A.A.R - Understand, Assess, Act, Reflect

x5x4x3x2x1

Why You May Not Learn a Thing

Panic Zone

Comfort Zone

Learning Zone

Reflection

New

Knowledge

Group

Support

Structured

LearningRepetition

Coaching

Program Activities

Case

Studies

Learnings

One Thing

Coaching

Reflection

Case Study

Key Learnings

1. Utilising communication as intentionally and frequently with employees

as they do with external stakeholders

2. Strategic internal communication is the thoughtful and proactive

framing of messages tailored to meet employees’ temporal,

informational, and affective needs.

3. Thoughtful internal strategic communication can provide employees

with the means to celebrate and identify with positive events, as well as

the tools to contextualise and interpret negative events.

4. Employees who identify with their employer are more likely to enact a

positive attitude toward the organisation, make choices that align with

organisational objectives, remain loyal, and engage in positive everyday

talk

5. Employees seek to understand events in their work life by describing

these events to those inside and outside the organisation.

Key Learnings

6. when employees both identify with the organisation and understand its

messages, employees more readily exemplify the organisation’s core

values.

7. Employees interpret treatment that varies from the norm as a

benefit or a punishment because it relates directly to perceptions of

inter- personal treatment

8. Employees hold beliefs about what they have promised to do for the

organisation and what the organisation has promised in exchange.

9. Organisations characterised by large power differences may also

tacitly discourage active two-way communication.

Key Learnings

“the act of communicating from organisation to employee coupled with management’s

demonstration of preferred behaviours may provide staff members with content for everyday talk, as well as the platform to

express opinions and work through questions with those most capable of

addressing their concerns.”

Book Review

Crucial Conversations

Neuro Linguistic Programming

NLP Communication Model

NLP Defined

Neuro: of our mind !

Linguistic: of our language !

Programming: of our behaviour !

NLP Domains

Outcomes Sensory Acuity

LanguageRapport

Knowing What You Want

Knowing If You’re Getting What You Want

Communicating Effectively

Developing Flexibility

5 Principles of Success - Learning !!- Know your outcome !

- Take positive action !- Have sensory awareness !- Have behavioural flexibility !

- Operate from a physiology and a psychology of excellence

Presuppositions of NLP !- respect for other persons model of the world

!- the meaning of communication is the response you get

!- the mind and the body affect each other

!- the words we use are NOT the event or the item they

represent

!- the most important information about a person is that

person’s behaviour

!- behaviour is geared for adaptation, and present behaviour

is the best choice available

Presuppositions of NLP !- a person’s behaviour is not who they are

!- there are no unresourceful people, only unresourceful

states

- i am in charge of my mind and therefore my results

!- there is no failure only feedback

!- there are no resistant people, only inflexible communicators

!- behaviour and change are to be evaluated in terms of

context and ecology

Monthly Activities

ReflectionObjective - to recognise and record your development for future reference !Activities !1. Each week record your learnings in the Siminar portal. !2.Consider your learnings in setting ‘The One Thing’ the following

week. !!!!!!!!!!!