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ONLINE GRIEVANCESREDRESSAL SYSTEM

CM WINDOW

HARYANA

2017.01.10

10-01-2017 C.M. Grievances Cell 10.01.2017 2

C.M. Grievances Cell 10.01.2017 310-01-2017


(RECEIPT-WISE) As on: 2017-01-06

Department Total Receipt Overdue In-Action Clarification

Police 51239 561 3006 797

Panchayats 24284 2739 4390 585

Power Department 11843 703 1266 216

Urban local Bodies 10784 994 1636 260

Revenue 10306 353 705 155

School Education 10162 545 856 238

T&CP HUDA and U E 7447 956 1380 247

Social Justice and Empower 5669 93 293 99

Public Health 5214 87 304 45

Food and Supply 4993 415 738 69

Health 4343 344 497 75

Irrigation 4141 400 504 144

Transport 3106 153 267 29

Higher Education 2388 175 302 121

RECEIPT-WISE (OVERDUE) As on: 2017-01-05

Department Total ReceiptOverdue as on

05.01.17Overdue as on

05.12.16Overdue as on

05.11.16

Development and Panchayats 24284 2739 2840 2760

Urban local Bodies 10784 994 1045 1388

T&CP HUDA and UE 7447 956 887 910

Power Department 11843 703 710 723

Director General of Police 51239 561 443 643

School Education 10162 545 510 617

Food and Supply 4993 415 422 449

Irrigation 4141 400 279 278

Revenue 10306 353 328 390

Health 4343 344 335 342

Cooperation 2079 200 176 179

PWD B and R 2238 192 199 214

Higher Education 2388 175 168 214

Transport 3106 153 122 93



(OVERDUE % age Wise) As on: 2017-01-07

Department Total Receipt Overdue % Wise Overdue

Industries 634 123 19

T&CP HUDA and U E 7447 956 13

Environment 429 52 12

Development and Panchayats 24284 2739 11

Medical Education & Research 668 75 11

Excise and Taxation 1285 126 10

Irrigation 4141 400 10

Cooperation 2079 200 10

Urban local Bodies 10784 994 9

Animal Husbandry 653 59 9

PWD B and R 2238 192 9

Food and Supply 4993 415 8

Health 4343 344 8

Forests and Wild life 800 61 8


OVERDUE FOR LAST 3 MONTHS As on: 2017-01-05

Departments Total Receipt Overdue Over 3 Months

Panchayats 24284 2739 768

Urban local Bodies 10784 994 355

T&CP HUDA and U E 7447 956 341

School Education 10162 545 146

Health 4343 344 131

Power 11843 703 110



Revenue 10306 353 53



Grievances Pending for Marking at Subordinate As in 05.01.2017

Department Total ReceiptMulti Marked

PendingPending for

Marking


Power 11843 2 36

Agriculture 2352 8 15

Town and Country plan HUDA and U E 7447 15 9

Labour 1456 2 9


Director Rehabilitation 6 0 6

Health 4343 7 5

Technical Education 1401 2 4


Animal Husbandry 653 4 4

Environment 429 4 4

Panchayats 24284 22 3

Women and Child Welfare 1222 3 3

Director Wildlife Preservation 3 0 3

Police 51239 22 2


COMPLAINTS OF 2015 (NO ATR UPLOADED TILL NOW)

Department Count

Development and Panchayats 11

Haryana Staff Selection Commission 7

Animal Husbandry and Dairying 4

Excise and Taxation 3

Town and Country planning HUDA and Urban estate 3

Industries And Commerce 2

Home, Jail and Administration of Justice, Home Guards 1

Administrative Reforms 1

Urban local Bodies 1

C.M. Grievances Cell 10.01.2017 10

COMPLAINTS 2015 (PENDING + OVERDUE + CLARIFICATION)

Department Count

Development and Panchayats 224

Chief Secretary Office 164

Urban local Bodies 156

Town and Country planning HUDA and Urban estate 140

School Education 114

Health 70

Higher Education and languages 51

Cooperation 41

Irrigation 41

Food and Supply 33

Revenue & DIsaster Management 30

10-01-2017


COMPLAINTS 2015 (PENDING + OVERDUE + CLARIFICATION)

Departments Count

Industries And Commerce 24

DGP 23

Home, Jail and Administration of Justice, Home Guards 22

Excise and Taxation 19

Power Department 18

PWD B and R and Architecture 11

information & Public Relations 10

Animal Husbandry and Dairying 8

Agriculture 7

Medical Education & Research 6

Finance and Planning 5

Housing 5


COMPLAINTS DISCUSSED IN MEETING HELD ON 18.05.2016

Sr. No.

Complaint No. Department Remarks

1 2015/107029 Cooperation Interim reply. Final ATR is not received. Pending for till date.

2 2015/07943 Development & Panchayat Registration of FIRs against Sarpanch,JE and Gram Sachiv for embezzlementof government money on the basis ofinquiry conducted by the ExecutiveEngineer. Matter pending for till date.



Sr. No.


1 2014/01426 Development & Panchayat Complaint of embezzlement ofdonations and officergs at Nau GajaPeer at Shahabad. Final ATR is notreceived. Pending for till date.

2 2015/75143 Higher Education Final ATR is not received. Pending in College 2 Branch.



Sr. No.


1 2015/01600 Development & Panchayat Officials of department were heldguilty but no action has been initiatedagainst them

2 2015/47164 Higher Education Complaint was for implementationsome high court order. In the name ofreport CMO received 3 blank pages30.07.2015 from administrativesecretary HE. There after number ofclarification have been sought by CMObut to no avail. Final ATR is notreceived. Pending for till date on13.12.2016

3 2015/05780 Revenue Held guilty after inquiry butrecommended further probe from anyinvestigating agency. The departmentdispose of the matter on this report.



Sr.No.


1 2015/35993 Animal Husbandry Held guilty no action. Pending for till date.Final ATR is not received. Pending withACS.

2 2015/09267 Development & Panchayat Pending with Administrative Secretarysince Jan 2015. Till date ACS has notundertaken it.

3 2015/63177 Development & Panchayat Final ATR awaited.

4 2015/112973 Development & Panchayat Only interim replies pending for almost anyear. Final ATR is not received.

5 2015/25989 HUDA Final ATR not received.

6 2015/30691 Revenue DRO and other officials were held guiltyand ATR no where mention what actionthe department has taken against thehigher officials.



Sr. No. Complaint No. Department Remarks

1 2015/32931 Development & Panchayat Corruption matter. No inquiry initiated till date. Pendingsince March,.

2 2015/25637 Development & Panchayat After Inquiry sarpanch was held guilty in year 2013. But tilldate no action has been taken against Sarpanch. Status ofgrievance is same as it was on meeting dated 20.10.2016

3 2015/18943 Excise & TaxatIon Seniority matter of some retired employee. Undertaken after9 months and pending with E&T since then. Final ATR is notreceived.

4 2015/73478 Higher Education Complaint was made in June 2015 and inquiry officer wasappointed in sep 2016. Final ATR is not received. Pending fortill dated on 19.12.2016

5 2015/32830 Power Department Show Cause Notice issued in 2015. Thereafter no action.Final ATR is not received.


6 2015/95364 Police Interim reply . No ATR after Feb 2016

7 2015/30691 Revenue Not even undertaken.

8 2015/30063 Secondary Education The matter is pending with the Directorate since 2015. No report after april 2016

9 2015/25753 Secondary Education No action till date Pending since Feb 2015. Final ATR is not received. Matter pending with DSE and DSE is seeking clarifications from the DEO.

10 2015/50810 Urban Local Bodies Complaint against some MC contractor but till date no report has been received.


Sr. No.


CLASSIFICATION OF DEFECTS IN ATR’S RECEIVED

• Disposal on Interim reply. • Incomplete and vague replies.• Disposed off citing non availability of record or persons

or officers or complainant or the delinquent.• Non joining of the complainant• No action even then disposed off.• Wrong attachments / incorrect details or attachments /

Absence of attachments mentioned to or referred to in the reply.

• Delinquent found guilty yet no action.• Overdue without any reason.• Enquiry marked to the same official against whom the

complaint was made.

18C.M. Grievances Cell 10.01.201710-01-2017


CooperationNo inquiry officerappointed till date.Matter is pending sincesep 2015. Quality ofATRs of cooperationdepartment is belowavaerage.


078524/2016Matter of corruptionNo departmental,recovery or criminalproceedings initiaitedagainst the wrongdoers.


033911/2016Detailed complaint ofcorruption but tilldate no inquirywhatsoever has beeninitiated.


029545/2016 D&PSarpanch was held guilty ofembezzlement of Rs1,11,07,382 in year 2015 buttill no action criminal or civilhas been taken against thedelinquent.


A sarpanch was held guiltyand was suspended in year2014 but till now no criminalor civil proceedings initiatedagainst sarpanch. Thoughfirst notice u/s 53 was issuedin march 2015.


043128/2016Gram Sachiv and sarpanch wereheld guilty no action thereafter.


36737/2015 D&PHeld guilty of embezzlementof approximately 20,00,000/-in the year 2014 bylokayukta and other inquiryagencies. But till dateneither criminal action norany recovery proceedingshas been initiated againstthe delinquent. ThoughBDPO has written number ofletters to concerned SHO andSP.


77424/2015Gram sachiv and Swach BharatMission coordinator was heldguilty of wrong disbursal offunds . Held guilty in Jan 2016but till date only recoveryproceedings initiated nodepartmental proceedingsthough same whererecommended in the inquiryreport.


71618/2015 Excise and taxationComplaint against some ETO specific allegations. And the same pending since june 2015 with AETC (admin). Most of the matter marked to AETC (admin) are pending.


Food and supplyDFSE has specificallystated in reply thatmatter is pending atdirectorate level stilldepartment is seekingclarification fromdistrict offcials.


All the reports in thismatter are different. Atfirst DFSE says matter ispending in court. In otherreport it says accused hasbeen discharged by thecourt.


22318/2015Show cause notice wasissued march 2015 to depotholder. Thereafter nofurther has been taken thedepot holder. Pending sincefeb 2015


43619/2015 HealthMore than 15 complaints are pending against a civil surgeon that too ofcorruption. But till date department has failed to initiate any inquiry.

10-01-2017


HealthComplaint against a doctor andsame is pending withoutreason.

10-01-2017


34947/2015 HealthPending with Adm. Sec since 2015.

10-01-2017


IrrigationComplaint of encroachment but tilldepartment has failed to conductany demraction.


021394/2016 IrrigationComplaint of corruption noteven undertaken till date.Pending since April 2016

10-01-2017


2015/10784Complaint of theft of bricks froma minor. But till date no inquiryhas been conducted. Complaint ispending since January 2015.

10-01-2017


PowerNon disbursal of pension pending sinceJan 2016 and department has failed togive any plausible reason till date.

10-01-2017


32830/2015The matter is pending sinceMarch 2015 but till date noinquiry has been conducted.


003520/2016Misleading reply.Complaint of corruption.

10-01-2017


Police 045356/2016An FIR was registered on thepretext that some importantfiles from excise departmentKaithal were missing. In thismatter police filed acancellation report mentioningthat they received a letterfrom the then ACS E&T forwithdrawal of FIR. But whenthe complainant sought thecopy of letter from the ACSoffice in RTI. The office repliedno such letter has ever beenissued by the ACS E&T. All theATRs received from police inthis matter are vague.


DPRNon payment of salary of driver since jan 2015.


05780/2015 RevenueHeld guilty but no actiontaken. Pending since Jan 2015

10-01-2017


2015/14465Number of times DC narnaul has conveyed that matter is pending with ACS but still ACS is seeking clarifications from DC.

10-01-2017


63482/2015Show cause notice wasissued in july 2016thereafter no action. Matteris pending since june 2015

10-01-2017

School Education 2016/022401It’s a complaint against illegalrunning of school. Complainanthas moved more than 6complaints but till date school isrunning in the same manner.Though the department in itsprevious reports has admittedthat the school is illegallyrunning. First complaint wasreceived in year 2015. Furtherdirectorate has issued orders forinitiation of criminal actionagainst the school authoritiesbut to no avail.



83042/2015Complaint of illegalrunning of school. Asper report on dated11.06.2015 the schoolwas asked to producerequisite permissions.Surprisingly this reportwas prepared in FEB2016. After this reportnumber of clarificationshas been sought fromthe education departbut of no avail,

10-01-2017


School Education 41715/2015Case of medical reimbursement.After an year and half HRL twobranch arrived to a conclusionthat matter is to be dealt atdistrict level. Matter is pendingsince April 2015. Interim replyno signature, no date anddispatch number.

10-01-2017


44520/2015DEO bhiwani whiledisposing of the matter ondated 03.06.2015specifically mentioned thatmatter is pending at thedirectorate level. But stillDSE is asking the DEO tosend the final reply afterseeking the report fromDSE.

10-01-2017


30819/2015 T&CPIn January EO asked forpolice help for removal ofencroachment. But tilldate no action has beentaken and EO kaithal isprevaricating the matter.


2015/95287Complaint of corruption. Asper EO hisar the report hasalready been forwarded toAdm. Hisar and but stillAdm. Hisar is seekingclarifications from EO Hisar.Matter is pending since sep2015.


92448/2015 ULBNo demarcation conductedtill date. Complaint ispending since Aug 2015.


ULBDemand of bribe by some official ofMC bhiwani. Complaint is pendingsince dec 2015.


2015/04845As per the report of the MCthe encroachment has beenremoved the departmentfailed to upload anyphotograph of removal.Further when complainantwas contacted he alleges thatno encroachment has beenremoved till date.


102318/2015 Urban LocalBodiesThe complaint was of forgingsignatures on signatorystatement of complainant. Thisthe report which has beensubmitted by the deparment.

Thanks

55C.M. Grievances Cell 10.01.201710-01-2017

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