cmb monthly webinar hr: staff development – more than a professional thing? stephanie goble, jd,...
TRANSCRIPT
CMB Monthly Webinar
HR: Staff Development – More than a Professional Thing?
Stephanie Goble, JD, SPHRFinney Media
November 20, 2013
“If businesses managed their money as carelessly as they manage their people, most
would be bankrupt.” -- Ram Charan
Overview
3. World of Engagement
4. World of Expression
2. World of Enrichment
1. World of Earnest
MOTIVATION
VISION
CONFLICT
GROWTH
1. The World of EarnestVISION
Q: Why do businesses exist?
- Answer: To Create a Customer.
- Typical Answer: To make a profit.
1. The World of EarnestVISION
Creating a Customer?
a) Acts 17:16-34 -- Apostle Paul
b) John 1:35-39 -- Jesus
1. The World of EarnestVISION
Strategic Intent
How has God uniquely called your radio station to minister to your customer?
Strategic Intent:
1. The World of EarnestVISION
Strategic Intent
Q: In what way has God uniquely called your radio station to minister to your customer?
The answer - is your station’s
VISION statement.
1. The World of EarnestVISION
Example:
God’s Vision for the Apostle Paul:
“Go! For I will send you far away to the Gentiles.”
Acts 22:20-21 (also see Acts 9:15)
“You can dream, create, design and build the most
wonderful place in the world… but it requires people to make
the dream a reality.” -- Walt Disney
2. World of Enrichment
Strategic Intent
Capabilities
Capabilities:
The resources available to a station which enable it to carry out its vision.
GROWTH
2. World of Enrichment
Strategic Intent
Capabilities
People ARE
the strategy.
GROWTH
2. World of Enrichment
Strategic Intent
Capabilities
Options: Hiring Practices?
a. Hire fast, fire fast. OR
b. Hire slow, fire slow.
GROWTH
2. World of Enrichment
Strategic Intent
Capabilities
Options: Hiring Practices?
i. Hire from outside. OR
ii. Promote from within.
GROWTH
2. World of Enrichment
Strategic Intent
Capabilities
Hiring: 4 Major Components
I. Personal Traits.
II. Skill Mix.
GROWTH
III. Relationship Building.
IV. Judgment about People and the Business.
I could leave our strategic plan on a plane, and it wouldn’t make any
difference. No one could execute it. Our success has to do with
execution… Talented, professional, motivated people who care are our
real competitive advantage. -- CEO Robert Kovacevich
3. World of Engagement
a. Remind about the Vision
b. Discuss and outline different behavior, words, and actions
-- What does “success” look like?
-- Be specific!
MOTIVATION
SI
C
HR
3. World of Engagement
b. Reinforce the process & offer support with encouragement
-- What you expect vs. What you inspect
-- Appreciation helps build trust
c. Require changes and set consequences
MOTIVATION
SI
C
HR
“To create a high performance team, we must replace typical
management activities like supervising, checking,
monitoring, and controlling with new behaviors like
coaching and communicating.” -- CEO Ray Smith
Bell-Atlantic
4. World of Enrichment
b. Determine what exactly is happening.
CONFLICT
a. Deal with it immediately.
c. Is the conflict positive?
SI
C
HR
“As iron sharpens iron, so one person
sharpens another.” -- Prov. 27:17, NIV
4. World of Enrichment
CONFLICT
d. Be alert to biases and assumptions
SI
C
HR
-- What does this mean to the other person?
U.S. Department of Labor - www.dol.gov
Other HR Resources:
Society of Human Resource Management (SHRM) - www.shrm.org
Your state will have particular resources. Search the internet. (e.g., Texas Workforce Commission or the California Labor & Workforce Development Agency)
Thank you!
Stephanie Goble, JD, SPHRDirector of Strategic Initiatives
Finney Media817-718-5627