cms assessment committee

CMSAssessmentCommitteePhaseIReport

ExecutiveSummary

PhaseOneMethodologyandOverviewTheCMSAssessmentgroupmembershipiscomprisedofcampusITprofessionalswithsignificantwebsiteadministrationknowledgeitischarteredbyJohnKrogman.ThecommitteewillreportbothtoJohnKrogmanandMTAG.ThecommitteesprimarygoalistofirstgatherinformationregardingtheuseofwebsiteContentManagementSystems(CMS)oncampus.Ifthedataindicatesanopportunitytobetterutilizepooledcampusfunding,thecommitteeispreparedtoengageasecondphase,whichwillputforwardenterpriseleveltoolrecommendations.Duringthisfirstphase,thecommitteeidentifiedinternalandpeerinstitutionCMStrends,conductedtargetedinpersoninterviewswith12campusstakeholders,andcollectedcampuswidedata(fromover650individuals)overatwoweekperiodthroughasurveygearedtowardcurrentandfutureCMSusage.Thedatacollectedindicatesthetimingisrighttoexploreoptionsforanew,centrallysupported,enterprisecaliberCMS.ChoosinganewCMStoolwillaffordcampusanopportunitytouseexistingfundinglevelstomaintainandsupportasignificantlylargerpercentageofCMSbasedwebsites,inadditiontothepotentialrealmoneyandopportunityforcostsavingsthatcouldberealizedbyunitsthroughvoluntaryaggregationandsharedservices.Inaddition,aggregationofwebsitesusingawidespreadCMStoolwouldpotentiallylowertheoverallriskplatformforcampuswhilefreeingupsecurityteamcycles.Userfeedbackindicatesastrongdesireforacentralizedlibraryofresources,themes,andplugins,howeverexistingdistributedcampususerswouldlikelybeslowtomigratetoacentralizedCMS.BetterCMSalignmentoncampuswouldallowcentralizeddevelopmentofalibraryofresources,themesandpluginsandapathwaytomorecentralizing.OurcurrentcampusCMStool,OpenText(formerlyRedDot)waschosenduringanRFPprocessin20072008.Itiscomparativelyexpensivetomaintainthelicense($79k)andinfrastructure($86k),whicharecoveredthroughcampusassessment.Eventhoughwebdevelopmentandtechnicalsupportservicesareavailableatnocosttoendusers,todateOpenTexthasbeenadoptedbyapproximately10%ofcampuswebsites.Accordingtodatacollectedinthesurvey,currentusersofOpenTextthatareplanningawebsitemigrationareoverwhelminglylookingatothertools,despitetheirstrongsatisfactionwiththesupportprovidedbytheWiscWebCMSteam.

NarrativeSummary

IntroductionInrecentyears,theuseofwebsiteshasexplodedontheUniversityofWisconsinMadisoncampus.Atpresent,thereareatleast1900separateUWrelatedwebsites.Theyareusedbygroupslargeandsmall,forpurposesaswiderangingassharingresearchdata,tobroadcastingphotosofplants,tosellingartwork,tocollaboratingbetweenteamsscatteredacrosscontinents.Toaddresstheirneeds,manyunitshaveutilizedtheirowninternalstaffingandinfrastructuretodevelopandhosttheirwebsites.Additionally,somegroupswithintheUWcommunitycontractedwiththirdpartywebsitevendorstodevelopcustomwebsites,thenhiredtheirownITsupportstaff.Oftentimes,websitesareputupbyagraduatestudentandthenorphanedwhenthatpersonexitstheprogram.CampusgroupshavelookedtoDoITforguidanceandsupport.Forthesakeofefficiency,branding,andofferingguidanceforthosewhoneedit,theUWneedstomapoutastrategytoaddressthiscritical,andradicallyshiftinglandscape.DoITisveryinvestedinworkingwithcampustoworkonafuturestrategyforCMS.InAugustof2015,JohnKrogman,DoITCOO,constitutedacommitteetoconductacampuswideevaluationofthiseverevolvingwebsiteenvironmentoncampus.Thiscommittee,calledtheUWCMSAssessmentCommittee,ischairedbydistributedITandcomprisedoftwelveindividualswhorepresentabroadcrosssectionofdepartments,schools,andexperiences.Thisreportpresentsthecollectivefindingsofthatcommittee.TheCMSAssessmentCommitteeneededtogatherinformationfromnumeroussources.SubcommitteeswereformedtoconductfacetofaceinterviewsofUWMadisonstaff,tocontactpeerinstitutions,tocollectusageonourowncampuswebsitecommunity,toanalyzethedatathatwasreturnedthroughoursurvey,andtocraftthevariouscomponentsofthisreport.Throughcommitteemeetingtime,andgoogledocumentcomments,mainthemeswerepulledfromthesubgroupsreports(seeAppendixI),andturnedintothisreport.

GatheringInformationTobetterunderstandtheCMSlandscapeoncampus,thecommitteeconductedtwelvefacetofaceinterviewswithUWgroupswhohadrecentlybuilt,orrebuilt,theirwebsites,orwereotherwiseinvolvedintheUWwebsitesituation.(SeeAppendixI,1on1Themes)Duringtheseinterviews,weaskedaboutthedecisionsthatweremade,theprioritiesthatwerepursued,andultimately,whatguidedthegrouptomakethedecisionstheymade.

CMSAssessmentCommitteeFinalReport Page2of10

Somerecurringthemesencounteredduringtheseinterviewsinclude: Thereisinterestincentralizedsupportforvariouswebneedsoncampus. Thereisalsoastrongdesireforvariousdegreesofautonomy. Campuswebsiteownersarelargelyexpectingtoprovideandedittheirownwebsite

content. Astrongdesireforeasytoaccessbranding,pictures,UWdatafeeds,andplugin

support. Acrosscampus,thereisbroadsupportfor(anduseof)multiplewebsiteplatforms.The

threemostcommontoolsareWiscWebCMS,Drupal,andWordPress. TheWiscWebCMS,OpenText,hasamixedreceptiononcampus. TheserviceandsupportteamforWiscWebCMShasaverystrongreputationon

campus. Manygroupsoncampusarewillingtospendasignificantamountofmoneyforcustom

developmentandhostingoftheirwebsites,whileothergroupsneedafreeservice. Oneofthemainthemeswaseaseofuseforcontenteditors,whichfrequentlywasakey

factorinthenextCMSselection. Adesireforoptionalworkflowcontrol. Significantfrustrationwhenasitewasdependentondevelopersupportwhenthearea

haddeveloperturnover. Instantaneouspublishingwhenthepublishbuttonispressed.

AQualtricssurveywasconductedtodeterminewhattoolspeopleareusing,andwhythosetoolsarebeingchosen.Thesurveyutilizedsmartlogictokeepthequestionsrelevantbasedonpreviousresponses.Iftheyhadrecentlymigrated,weaskedthemabouttheiroldsiteandreasonsformoving.Weaskedabouttheircurrentsite.Andiftheyplannedtomigratewithinthenexttwoyears,weaskedthemaboutwhattheyweremigratingto.Wehadover650responses,thevastmajoritywerefromDrupal,WordPress,andWiscwebusers.InadditiontoemailstoTechPartnerPrimesandMTAG,wealsosentthesurveytotheDrupal,WordPress,andWiscwebusergroups.DoIThostingsentthequestionnairetoalltheircustomers,andDoITsPTEsentthesurveytotheattendeesofCMSrelatedtraining.Acouplestandouts

WordPressisgrowingover50%ofthemigrationsinthenexttwoyears. Functionalitywasthetopprioritywhenchoosingnewwebsites.

Anumberofsimilaruniversitieswerecontactedandaskedsimplifiedquestions,usuallywithaphonefollowuptoseewhattheyweredoingforenterprisesolutions.


CurrentUWMadisonOfferingUWMadisonoffersoneenterpriselevelwebpublishingtool:OpenText.ItissupportedcentrallybyDoITsWiscWebCMSEnterpriseService,isfundedthroughacampusassessment,andisavailableatnoadditionalcosttothosewhouseit.OpenTexthasasmallbutloyalfollowingofuserswhoareverypleasedwiththetool.AlmostallwhorespondedwerepleasedwiththesupportprovidedbytheWiscWebCMSteam.However,manygroupsoncampushavedecidedtonotuseOpenText,becausetheydeterminedthatthetooldidnotmeettheirgroupsneedshowever,giventheabsenceofcentralsupportforothertools,thesegroupswerelefttofindandfundsupportontheirown.OpenTextisastaticwebsitegeneratorthatpushescontenttowebservers.ThisisaverydifferentmodelthanthecurrentcropofCMSwheretheabilitytoeditisembeddedwiththehosting.ModernCMSmakemuchbetteruseofsharedresources,requiringfewerstaffandvastlycheaperhostingcostspersite.Inparticular,DrupalandWordPresshavebecomecommonplaceinbothcorporateandhighereducationcreatingarobustusercommunitywithinnumerableenhancement(plugin)options.UWMilwaukeeperformedanexhaustiveinvestigationintodifferentCMSoptions,lookingatusabilityandlongtermcostbeforerecentlysettlingonWordPress.OtherlargecampusesmadethemovetoDrupalaftersimilarstudies.UWMadisoncampususersarealsomakingthemove.Over50%ofplannednewsiteswilluseWordPress.

CurrentStateIssuesWealsosawasmallbutsignificantnumberofsitesthatareworkingwithoutsidevendorsfordesign.Thereislimiteddesignsupportoncampus.Whilethisisntnecessaryanissue,sincethereareanumberofcommercialdesigncompaniesabletostepin,itisconcerningthatthedesignerstendtoproposenewCMSoptionswhichfurtherdiversifythecampusinstalledCMSbase.WedidhearthatdesignfirmsdesignedforWordPressorDrupalbutnotOpenText.Theresultleavessomecampusunitsonaplatformforwhichtheyhavenosupport.Wealsoinvestigatedseveralsharedhostingoptionsoncampus.WefoundthatmultihostedWordPressandDrupalwereafractionofOpenTexthostingcostsandfrequentlyhadfewerstaffsupportingthemwithasimilarportfolioofservicetoWiscWebCMS.Wealsoinvestigatedafewcloudvendors,andfoundpotential,thoughitwasoftenhardtoeasilygaugefinalcosts.Forinstance,theytypicallychargeforwebcertificates,butthosecanbeobtainedatnocostoncampusduetoasubsidyfromtheOfficeofCybersecurity.Ourreadingofthedatashowsthesetwoareas,campusmultihostsitesandcloudsolutions,shouldbecoveredinadetailinaPhaseIIreporttovalidatetheyscaletoenterpriselevelsandwithadequatetechnicaldetailtoabletobeevaluatedforcampususe.


OneoftheareasthatneedstobeexploredisawaytobetterleverageworkdonebyWiscWebCMSforusebymoreofcampus.Anumberofgroupsnotedtheyareunlikelytomovetoacampussolutionbutwouldbeveryinterestedinalibraryofresourcesthattheycanconsume.

OtherUniversitiesandCorporateWefoundthatuniversitiesweremovingtoDrupalandWordPress.FromGartnerreports,thesearebothstrongcontenders,eachwiththeabilitytohandlemostwebsiteneedswithenergeticdevelopercommunities.GartnernotedthatsupportingbothplatformswouldensurethatallwebprojectscouldfindanappropriateCMStoolfortheirneeds.WealsolookedatreportsonadoptionratesandfoundthatbothDrupalandWordPresshadalargeuserbaseandmarketshare,whileOpenTexthasdwindled.(SeeAppendix4.)UWMilwaukeeinparticularwasveryinteresting.TheyrecentlypickedWordPressastheirenterprisesolutionandaremigratingtoit.TheyinvestedsignificantresourcesinresearchingthebestoptionforCMS,includingusertestingandanalyzinglongtermmaintenancecosts.WordPresswasfoundtobetheeasiestandmostefficientcontenteditor,savingstafftimewheneditingpages.Itwasalsothebestvaluewhenlongtermmaintenancecostswerefactoredin.Itwasassessedrobustenoughtohandlethevastmajorityoftheirneeds.TherewereanumberofotherlargeschoolsthatadoptedDrupal.

WiscWebCMSFY16Budget DoITLabor 535,000Training 40,000 DoITHosting 76,420

Servers,Database,Network,Storage,Backup

Licensing 84,394OpenText 79,000 Depreciation 10,000 Misc 3,150

Roomrental,advertising,fontservices,etc

Total 708,964


StatisticsandSurveyAnalysis

Q:WhatCMSsystemsarerespondentsusingnowtomanagetheirwebsitesandhowmanywebsitesaretheymanagingoneachCMS(question16)?

CMS Response %Resonse Websites %ofTotal

WiscWebCMS 145 33% 175 9%

WordPress 201 45% 658 34%

Drupal 80 18% 260 14%

HTML/CSS 144 33% 338 18%

SharePoint 15 3% 17 1%

GoogleSites 37 8% 78 4%

Other1 72 16% 277 14%

Other2 11 2% 118 6%

Numbersinthischartreflectonlyuserswhorespondedtothesurvey.ActualnumbersforallCMSsarebelievedtobehigher.

Q:Whydidyourgroupmigratefromthepriorplatform(s)?(Selectallthatapply.)

Reason Responses %ofTotal

dissatisfiedwiththefunctionality(e.g.theabilitytocreatenewpages,editexistingpages,makeminorchangestoappearanceandlayout)

78 54%

dissatisfiedwiththetechnicalsupport(e.g.theabilitytodevelopnewfeatures,expandthewebsitesusefulness)

54 38%

dissatisfiedwithmaintenance(e.g.maintainingversions,installingpatches,managingbackups,security,etc.)

55 38%

dissatisfiedwiththecost 8 6%

Idontknow 34 24%


Q:Whatwillbeyourprioritieswhenselectionthenextplatform?(Selectallthatapply.)

Reason Responses %ofTotal

functionality(e.g.theabilitytocreatenewpages,editexistingpages,makeminorchangestoappearanceandlayout)

131 89%

technicalsupport(e.g.theabilitytodevelopnewfeatures,expandthewebsitesusefulness)

92 62%

maintenance(e.g.maintainingversions,installingpatches,managingbackups,security,etc.)

102 69%

thecost 8 5%

Idontknow 12 8%

Q:Whereapplicable,indicateyourgroupssatisfactionwiththetechnicalsupportavailablewiththefollowingwebcontentmanagementplatformsortools.(Note:Responsesrangedfrom1ptto4pts.AlowerAverageValuerepresentsabetter,morepositiveresponse.)

Reason AverageValue

WiscWebCMS 2.45

WordPress 2.62

Drupal 2.77

HTML/CSS(e.g.DreamWeaver) 2.68

SharePoint 3.14

GoogleSites 2.85

Other 2.90


PeoplewhohaveWiscWebCMSsites,andareplanningonmigratinginthenexttwoyears.

PeoplewhohaveWordPresssites,andareplanningonmigratinginthenexttwoyears.

PeoplewhohaveDrupalsites,andareplanningonmigratinginthenexttwoyears.


WiscWebCMSsatisfactionresultsforpeoplewithWiscWebCMSsites.

WordPresssatisfactionresultsforpeoplewithWordPresssites.

DrupalsatisfactionresultsforpeoplewithDrupalsites.


CommitteeListEricGiefer,Chair,LawSchoolRyanEngel,LearningSupportServices(LSS)LibbyPeterek,UniversityMarketingJasonPursian,CALSGriffithRandall,L&SStudentAcademicAffairsGretaSeckman,DivisionofContinuingStudiesAlanSilver,ChemistryDanSimanek,VCRGEJoeTarter,DoITJamesVogel,OfficeoftheRegistrarNickWeaver,UniversityMarketingCliffCunningham,PM,DoIT


Printed11/17/2015

CMS Assessment Committee Phase I Report Appendix 1 CMS Assessment Committee Findings and Assessment

Themesfrom1on1InterviewsIndividualsInterviewedOneonOneMeloneyLinder,SchoolofBusinessBrendaSpychalla,SchoolofEducationAaronStern,OHRAmyToburen,DeanofStudentsOfficeBrianRust,DoITCommunicationsMikePitterle,SchoolofPharmacySteveBarnet,IceCubeAlissaEwer&KathiMatthewsRisley,GraduateSchoolDavidLuke,UWLibrariesBethTobakos,PoliticalScienceDepartmentKellyOLoughlin&AllysonCasey,UWUnionCathyRiley,WiscWebCMS

ExistingService

WiscWebCMS,currentlyusingOpenTextasthewebcontentmanagementplatform,hostsapproximately200sitesontheUWMadisoncampus.Theserviceprovidesbothstandardandresponsivetemplates.Customsitedevelopmentisalsoavailable.PublishingisdoneviaSFTPtoaremotesite.Extensivedocumentationisavailable,asistraining.Grouptrainingisofferedseveraltimesamonth,while1on1trainingcanbemadeavailable.WiscWebCMSprovidesaccesstofrontendwebdevelopers,alongwithactivemaintenanceandsecurity.Itwasnotedthatthereareasignificantnumberofpeopleoncampuswhodonthavefundingforawebsite(s)and/ordonthaveaccesstowebdevelopers.Thiscommunity,inparticular,isakeydriverbehindtheexistingservices.

Themes:UsageTrends

AnumberoflargecampusentitieshaverecentlychosentomigrateawayfromWiscWebCMSorneveradoptedtheplatform.Themostcommontargetplatform(s)forcampusentitiesnotusingWiscWebCMSareclearlytheopensource,PHPbasedwebCMSplatforms,WordPressandDrupalspecificallythoughotherswerenoted.EducationandSchoolofBusinessbothmakeuseofthirdpartycommercialtools,thoughitseemsEducationhasmixedusewithWordpressandmaybeshiftinginthatdirection.

Appendix 1 - CMS Assessment Committee - Findings and Assessment

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Themes:ReasonsgivenfornotselectingWiscWebCMS

SeveralreasonswerestatedfornotmakinguseoformovingawayfromtheWiscWebCMSservice.Statedreasonsincluded:

Userexperienceforeditorsispoor,laborious Notflexibleenoughfordevelopers Slowandcumbersometouse,sometimesrequiringrepeattrainingnotintuitive Tooldoesnotprotecttheendeditorsfromcodeenough Windowsonlyforadministering(nolongertrue) WiscWebCMStimetablesfordeliverycouldbelong

Themes:Keyfeaturesneededinatool

AnumberofneedswereidentifiedwhenseekingawebCMStool.Someoftheidentifiedneedsincluded:

Quickuseoftemplatesandlayouts(brandedlook&exactpagelayout) Quickandeasyediting Imagesliders Formsandworkflows Opensourceplatformandplugins Crosspromotionofevent Responsive/Mobileready Supportfordistributededitors Enforcementofboundariesandcontrolsacrossdistributededitors/contributors. Someinteractivitywithdata Abilitytopullindatafrom3rdpartysites

Themes:Desireditemsinacentralservice

Anumberofitemswereidentifiedasdesirableinacentralservice.Theseitemsincluded: Availabledevelopmentandsupportwithoptiontooptoutwhenlocalstaffareavailable Accesstotraining Appropriatesecurityandlongtermmaintenance Abilitytomakechangesquickly Acentralrepositoryofthemesandplugins Abilitytohavepluginswrittenandinstalled Toolstomanageandmovedatabetweentestandproduction


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Delegatedaccesscontrol VerytightshibbolethintegrationandaccessforthoseoutsidetheUW NotconstrainedbyUWlookandfeel Searchengineoptimization(SEO) Addressaccessibility(ADA)issuesandconcerns

Themes:OtherInsights

Anumberofcampusentitiesareoutsourcingdesignanddevelopmenttoconsultants,sometimesforsixfigurecontracts

UseoftheDoITWebHostingserviceappearstobeverycommon Somedonotwanttodevelopormaintainthemselves,soongoingsupporthasbeena

questionforthosecurrentlyusingWordPressorDrupal SomecustompluginworkhasbeenprovidedfromDoITDesktopSupportandAcademic

Technology Forthosebuildingtheirownsites,somementionofstaffturnoverorlimitedaccessto

developmenttime


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OtherSchools&Industry

Questionsasked:

1. Do you use a CMS for your homepage?

2. Are there other CMSes you support?

3. How long have you used said CMS?

4. Who made this decision?

5. Are you happy with it?

NotreDame

1. Do you use a CMS for your homepage? We do not use a CMS for www.nd.edu. It's pretty much a simple PHP class and

we update the pages directly on a staging server.

2. Are there other CMSes you support? Our primary CMS on campus is an in-house built Rails app called Conductor

(http://conductor.nd.edu/) which manages approx 480 websites. We also have a Wordpress Multisite install that runs our blogs.nd.edu network. The Engineering department uses Plone, but my team is not involved in that product.

3. How long have you used said CMS? We have used Conductor since 2007.

4. Who made this decision? Our web team decided to build a CMS because the solution at the time

(Contribute and Dreamweaver) were underwhelming, and none of the other open-source CMS's at the time were very interesting.

5. Are you happy with it? We are very happy with Conductor. We have been able to craft it over the

years to fit our needs very well.


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http://www.nd.edu/http://www.nd.edu/http://conductor.nd.edu/http://blogs.nd.edu/http://blogs.nd.edu/

UTAustin

1. Do you use a CMS for your homepage? Yes Drupal 7

2. Are there other CMSes you support? Yes, Wordpress only.

3. How long have you used said CMS? Weve been on Drupal for 8 years.

4. Who made this decision? Combination of the central IT web team and University Communications.

5. Are you happy with it? Absolutely! The only downside is that it has become difficult to find, hire, and

retain good employees because the demand for Drupal developers is so high in Austin.

UniversityofMichigan

1. Do you use a CMS for your homepage? No, customized platform for umich.edu gateway utilizes a robust php/MySQL

framework

2. Are there other CMSes you support? Yes, Wordpress for two primary reasons Ease of use for content stewards Ease of use in keeping secure

3. How long have you used said CMS? Several years

4. Who made this decision? UMich Creative team

5. Are you happy with it? Yes, very.


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UniversityofIllinois

1. Do you use a CMS for your homepage? No - Dreamweaver and static files

2. Are there other CMSes you support? There is no centralized solution. Several instances of Wordpress and Drupal on

campus. Even within each school or college, different CMSes are used.

3. How long have you used said CMS? N/A

4. Who made this decision? Each unit makes their own decision based on experience and expertise.

5. Are you happy with it? The web services team has created several applications within what they call

the Tool box They include, but are not limited to: calendars, blogs (home built), directory, maps, email, shortened URLs, and Form and survey builder. All of these applications can be pulled into any of the various web solutions used around campus. The web services team is happy with their solution but cannot speak for the rest of campus.


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UniversityofWisconsinMilwaukee*

1. Do you use a CMS for your homepage? Yes, UWM uses CommonSpot by PaperThin for the UWM Home Page and some

top level (university-wide) web page content on www4.uwm.edu. CommonSpot used to host most of the school/college and administrative unit content as well. We are transitioning to WordPress (multisite) with a UWM-branded theme and curated catalog of plugins residing on web host that simply has the uwm.edu domain (no www4). Most schools/colleges have moved to WordPress (e.g. http://uwm.edu/business/) and we are actively working on moving the remaining campus units to WordPress, as well as the UWM Home Page and top level page content that remains on CommonSpot. WordPress infrastructure is hosted at AWS. University Relations & Communications supports the WordPress software for campus.

2. Are there other CMSes you support? CommonSpot and WordPress for organizational unit-level outward-facing web

content. CommonSpot is still supported but is colloquially considered a legacy service. We have not yet started a formal retirement project. We are in the process of rolling out another WordPress-based web publishing service for faculty and staff professional pages (e.g. people.uwm.edu/rothfels). The provider is CampusPress. UWM is also in the process of rolling out Office 365 Sites (SharePoint). I believe SharePoint will be primarily targeted at internal audiences, but I mentioned it because it does have CMS capabilities.

3. How long have you used said CMS? CommonSpot since late 2007. WordPress since March 2014.

4. Who made this decision? In both instances, a campus working group conducted research, gathered

feedback, produced requirements, vetted candidates, consternated slightly, and issued a recommendation. Both working groups were sponsored by UWM's Web Steering Committee.

5. Are you happy with it? WordPress was selected in May 2013 as an alternative to CommonSpot, based

on a campus working group recommendation. The campus working group was formed in June 2012 to assess CommonSpot service/functionality gaps that had become apparent as the CMS landscape evolved in the time since we first selected CommonSpot. WordPress has been well-received on campus, is efficient to work with, and has proven to be approachable by a wide audience of content authors/owners. We have experienced a quite significant reduction


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http://uwm.edu/business/http://uwm.edu/business/

in development and support hours with WordPress, as well as a significant decrease in time required for web-related project completion with WordPress.

* On the phone, Mark walked me through their process. It was very helpful. They did a lot of things right like measuring time and cost for ongoing support of a new system and a high level usability test of the most common tasks in Drupal, Wordpress, and their current system. From those tests, it was revealed that Wordpress was 6x more efficient than any of the other CMSes in completing basic tasks (i.e. fixing a typo, adding a pdf, inserting a photo with caption, inserting a photo gallery, etc.) Hes sending some of their documentation over in the morning. (11/5/15)


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Managed/EnterpriseWebHosting

UWMadisonhasawellestablishedhistoryofbuildingandmaintainingtheinfrastructurenecessarytosupportitsteachingandresearchmissions,includinghostingsolutionsforwebsitesandwebapplications.However,giventheproliferationandwidespreadadoptionofcloudservicesinmanyareasoftheITlandscape,itwouldberemissofthiscommitteenottoincludeacomparisonofsomecloudservices/serviceprovidersinitsreport.GiventhescopeoftheuniversitysonlinepresenceandthemanyhundredsofwebsitesassociatedwiththeUW,thiscomparisonfocusesonahandfulofenterpriselevelproviderscompetinginthecloudbased,hostedwebcontentmanagementspace.Vendorsinthisspaceuseavarietyofmechanismsfordeterminingpricing,makingastraightcomparisonoftheincludedvendorsdifficult.Onewaytoelicitamoredirectcomparisonwouldbetoprovideeachvendorwithasamplehostingscenariobasedononeormoreknownhostingenvironmentscurrentlyinproductionattheuniversityandthatincludesamatrixofhigh,medium,andlowvisibilitywebsites,monthlyvisitortraffic,theaveragediskpersite,natureofthecodebase(singleormultisite),etc.,alongwithlesscommonlyusedrequirementslikeSolrsearchoracachingsystem.WerecommendincludingsuchanexerciseinPhaseIIofthiscommitteesproject.Thevendorsincludedinthisreportwerechoseninpartbecausetheyhaverelativelyequivalent,comparablefeaturesets,includingawrapperofservicearoundthecontentmanagementsystemseachvendorprovideshostingforthesevendorsalsoprovidespecializedtoolstomakeadministeringthosesystemseasier.AmorecomprehensivecomparisoncouldincludevendorslikeAmazonWebServicesorRackspacebutwithacknowledgementthatitwouldbeuniversitystaffprovidingthewrapperofsupportandmaintenanceofanyspecializedadministrationtoolsandnotthehostprovider.

BlackmeshBlackmeshisafullymanagedwebhostingproviderfoundedin2003.Blackmeshfocusesonprovidinghighlyflexible,customizedhostingsolutionsbasedoncustomerneedsitalsoprovidesfullservicesupportforWordPressandDrupalbasedwebsites.

FeaturesandServiceConfiguration: Hosting/infrastructure:Drupal,OpenText,Wordpress,oranyotherserviceortool Service/support:Willinstall,configure,andsupporteverythingfrominfrastructureupto

code Compliance/Security:FedRAMP,FISMA,HIPPA,PCI Serverstability/uptime:99.999%stabilitywrittenintoSLAcontract Additionalservices:ApacheSolravailabilityandsupport,SAMLintegration Developmentenvironment:flexible/customizablepercustomerneeds


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Infrastructurebuiltusingdedicatedresourcesnotasharedhostingenvironment Datacenterinformation:USbasedlocatedVirginiaandNevada Brag:claimstocostapproximately30%lowerthancompetitorsbutwithhigherlevelsof

service

Pricingbasedon:1. NumberofCPUs2. Amountofram3. Sizeofdisk/storagespaceused4. Complexityofsystem5. Traffic

Customersinclude:JohnsHopkinsUniversity,DepartmentofEnergy

PantheonPantheonprovidesascalablewebsitemanagementplatformforWordPressandDrupalwithintegrateddeveloper,workflow,andautomationtools.PantheonofferstiersofservicerangingfrompersonalwebsitesuptoPantheonEnterpriseandPantheonforEdu.

FeaturesandServiceConfiguration: Hosting/infrastructure:WordPressandDrupalhosting Service/support:Elitetierincludesunlimitedtickets2hourresponseSLAguaranteed,

phonesupport,and24x7oncallsupport Compliance/Security:RecommendsagainsthostingFERPAdataonPantheon

infrastructure Serverstability/uptime:99.9%(Elitetiercustomersonly) Additionalservices:ApacheSolrv3.6deliveredasaservice,VarnishandRedis

(caching),DenialofServiceProtection,NetworkIntrusionProtection Developmentenvironment:

Developerdashboardwithoneclicksiteprovisioning oneclickcoreupdatestoapplyWordPressandDrupalsecuritypatches separateDev,Test,andLiveenvironments

Pantheondoesnotsupporttraditionalmultisiteinstallationsinstead,theyprovidecustomupstreams/distributionsthatallowindividual/departmentwebsiteownerstolaunchsiteswithcentrallyadministeredbrandingandtemplates(Enterpriselevelonly)

Rolebasedpermissionstocontrolsite/team/department/individualowneraccesswithinanorganization

Datacenterinformation:USbaseddatacentersprimaryhostinglocatedatRackspaceinChicago


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Brag:PantheonistheworldsfastesthostingforDrupalandWordPress.MultipleindependentbenchmarkshavecomparedPantheonwithotherproviders,andweconsistentlycomeoutontop.

Pricing(PantheonEnterprise):PantheonpricingisorganizedaroundtheirPersonal,Pro,andBusinessplanlevels.PantheonEnterpriseincludesa$10,000annualselfservicecreditthatisusedtomanagemultipleselfserviceplans(Personal,Pro,Business).Ownersofindividualsitesthenselecttheappropriateplanbasedonasitespageview,storage,RAM/memory,etc.,needssiteownerscanswitchbetweenplansbasedonevolvingsiteneeds.PantheonforEduincludesfreehostingfordevelopmentsiteschargesbeginonlyafterasiteislaunched.Pricingfortheselfserviceplansisasfollows:

Personal:$25/monthwithupto10,000monthlypageviewsand5GBstorage Professional:$100/monthwithupto100,000monthlypageviewsand20GBstorage Business:$400/monthwithupto500,000monthlypageviewsand30GBstorage

Customersinclude:ArizonaStateUniversity,Columbia,MIT,Princeton,UCBerkeley,UniversityofMinnesota

Acquia/WPEngineAcquiaisalargescaleDrupalonlycloudplatformprovider,thoughfortheUniversityofTexasatAustin,AcquiapartneredwithWPEngine,itselfaWordPressonlyhostingservice,toprovideacomprehensiveenterprisehostingsolution.

AcquiaFeaturesandServiceConfiguration: Hosting/infrastructure:Drupalhosting Service/support:24x7supportforcriticalissueswithnon24x7supportforotherissues

(AcquiaCloudEnterprisetier) Compliance/Security:HIPPA,FISMA,PCI Serverstability/uptime:99.95%SLA Additionalservices:VarnishandMemcache(caching)ApacheSolrsearchMollom

(spamblocker)AcquiaContentHub(acloudbased,centralizedcontentsyndicationtoolthattiesintomanypopularcontentmanagementsystems)

Developmentenvironment: development,staging,andproductionenvironments easydeploymentofcode,files,anddatabasesbetweenenvironments Drupalcoreandmodulesecuritypatching automatedtestsmonitorandflagissuesascontentismigratedbetween

environments GITandSVNsupport


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Drushintegration EnterprisecontractsusuallyacombinationofSiteFactory(6080%ofsites)andAcquia

Cloud(2040%).SiteFactoryisrelativelylockeddownwithlittlecontrolofunderlyinginfrastructureAcquiaCloudprovidesmoreaccesstotheunderlyingplatform.

Datacenterinformation:USbaseddatacentersinOregonandVirginia

WPEngineFeaturesandServiceConfiguration: Hosting/infrastructure:WordPresshosting Service/support:24/7technicalsupportfromUSbasedWordPressexperts Compliance:PCI Additionalservices:Evercache(caching),builtinenterpriseCDN Developmentenvironment:

stagingareawithoneclickpushtolive gitpushintegration

AutoapplicationofminorpatchesWPEnginetestsmajorpatchesbeforerecommendingcustomerupgrades

RealtimesecuritythreatdetectionmonitorsagainstDDOSandbruteforceattacks,intrusiondetection,Javascript/SQLinjection,XMLRPCattacks,andothervectors

Automaticbackupanddisasterrecovery Datacenterinformation:USbaseddatacenterslocatedintheMidwest Brag:Ifyougethacked,wellfixitforfree.

Pricingbasedon:ThecomplexityofajointpricingcontractwithAcquiaandWPEngineisbeyondtheabilityofthisreporttoestimate.AcquiahasaflexiblepricingsolutionthatincorporatesfactorsincludingamountofCPU/RAM,sitestorage,numberofPHPprocesses,numberofcodebases,andsupportneeds.WPEnginesbasicpricingisorganizedaroundasystemofhostingplansbasedoncodebases,pagevisits,anddatastorage.WPEnginealsohasaPremiumandEnterpriseplans.

Customersinclude:UCLA,Harvard,UTAustin


Page 12 of 23

CampusSummaries

WiscWebCMS #Sites:around200 #staff:6.5FTE,representingthefollowingrolls:ProjectManager,Application

Administrator,SupportConsultant,ApplicationDevelopers,DatabaseAdministrator,EndUserandAdministratorTrainers,SystemAdministrator,LDAPAdministrator

#infrastructurecost(licenses&hardware):$165,420 Service(noninfrastructure)cost:$543,544 Costtouser:$0(ifdifferentlevels,explain) Servicenarrative(acoupleparagraphs,notlongerthanapage)shouldinclude

support(whodoespatches),security,descriptionofservice(i.e.,design,dev,training,etc),whotheserviceissuitablefor.

WiscWebCMSInfo: PushtypeCMSfromOpenText,previouslyRedDOT.

WiscWebCMSServiceNarrative: ProvidesCMShostingforanyUWMadisondept/school/college. http://info.wiscwebcms.wisc.edu/ SupportprovidedbyDoITHelpDeskandtheDoItWiscWebCMSteam.

NumerouswellwrittenKBarticlescoveredmostenduserandadministrativetopics.

Usersareadded/removedtoprojectbyWiscWebCMSteam. Teamisveryresponsiveandcustomerfocused. Monthlybrownbagswithenduserstobothsharenewfeaturesandgatheruser

input. TrainingprovidedbyDoITtraining.Regularuserclasses(3hours),nocostto

userAdmintraining,2hours,freespecializedtrainingonrequest. WebsitecanbehostedbyDoITCMSteam,orbyDoITWebHosting,oronown

server CMSserversupportedbyDoITWiscWebCMSteam Providesolderstandardandnewresponsivetemplateswithnumerouscontent

classes,including:PhotoCarousel,RSSFeed,Calendar,Video,Tabs,Accordions,Blog,Forms,GoogleMaps,PersonBios,Newsarticles,andnumeroustextentryoptions.http://demo.wiscwebcms.wisc.edu/,http://demo.wiscwebcms.wisc.edu/responsive/

Templateshaveaccessibilitybuiltin. NewcustomtemplatesaredevelopedbytheWiscWebCMSteamasneeded.

Includesacustomizableworkflow,withapprovalbeforepublishing Templatesalloweasyeditingbycontentowners,reducingtheneedforweb

developerstoupdatecontent.


Page 13 of 23

http://info.wiscwebcms.wisc.edu/http://demo.wiscwebcms.wisc.edu/http://demo.wiscwebcms.wisc.edu/responsive/http://demo.wiscwebcms.wisc.edu/responsive/

Templatesallowextremeflexibility,allowingwebdeveloperstocombinecomplexwebappswithcontentthatisupdatedbycontentowners.

Providesversioning,withcompareversions,andrestoreversion Contentcanbeactivated/deactivatedautomaticallyatpredeterminedtimes. OriginalRedDOTCMSwasselectedbyanexhaustiveRFPprocess,and

includedacampuswideteamofusers/serveradminsthatreviewedover15differentCMS's.

DoITHosting #Sites:215WordPress,40Drupal,someSilverstripe&Joomla #staff:? #infrastructurecost(licenses&hardware):? Service(noninfrastructure)cost:? Costtouser:$0ifhtmlonlysitewith5GBstorage,thenthreetiersfordatabase(ie

WordPress)withmultidomains,startingat$45andanenterpriserestricteddatahostingfor$150/month.NOTE:basicWordPress/Drupalis$540/year.

ServiceNarrativeTheservicehasalltheusualoptionsunlimitedbandwidth,nightlybackups,abilitytoincreasequota,usagereporting,test/prodservers,andcustomdomains(mysite.wisc.edu).TheysupportopensourceapplicationsthroughPleskSupportControlPanelwhichisgreatforquicklycreatingsites.EasyintegrationwithNetIDandpartnershipswithDoITADIandWiscWebCMS.Theytakecareofpatchingthecoreservice,howeverthingslikeWordPresspluginsneedadditionalmanualattention.Thehaveadditionalsecurity,includingMod_securitythathelpsmoderateconnectionstotheserverpreventingsomekindsofattacks,adminfeaturesonlyavailableoncampusorthroughVPN.Serviceisfocusedonempoweringuserswiththeaccesstothekindofservertheyneed,quickly,andwithselfserviceoptionstoquicklybeupandrunningwithareliablehost.Theyhaverapidsupportresponsewhenneeded.Theserviceissuitableforanyonefromastaticdreamweaverwebsite(free),toacomplexDrupal/WordPresssite(atamonthlyfee),orrestricteddata(atamonthlyfee,seeabove).DesignandDevelopmentisavailableatanhourlyrate.


Page 14 of 23

SampleDrupalHostinginChemistry #Sites:around75 #staff:.5FTE,.2studenthourly

representingthefollowingroles: Project Manager, Application Administrator, Support Consultant, Application Developers, Database Administrator, End User and Administrator Trainers, System Administrator, LDAP Administrator

#infrastructurecost(licenseandhardware):$4,000 Service(noninfrastructure)cost:$0 costtouser:$0

ServiceNarrative

ProvideDrupalCMSforanydepartmententitythatislookingforawebpresence.AllhardwareinfrastructureishostedatChemistry.Thisincludes70+sitesincludingthemaindepartmentsite,researchgroupwebsites,events,facilitiesandinventorydatabases.Thesesitesthatwesetupinitiallyarethenhandedovertothosegroupsthatweworkalongside.Thiscanbegraduatestudents,staff,orfaculty.Weoffermultipletemplatesandtailorthesitestotheneedsoftheuser/group.AresearchgroupUWbrandedthemedsiteisalreadyinproductioninChemistry.Ourserviceofferingiscomprisedofateamof3people.

AdminTheadminisinchargeofsecurity,patchingtheapplicationandsystem,andinitialdrupalinstall.Thisishandlebyoneperson.

DevelopmentThesupportteamincludesflushesoutwhatthemaindepartmentwebsitewilllooklikeandhowitwillfunction.Theyarealsoworkdirectlywithentitieswhoarelookingforanewwebsite.Theycollectinformationabouthowtheuserwouldlikethesitetooperate.Thisdutyishandledby3ofus.Twopeopleoftheteamcanhandlethebasicdevelopment.Ifitcomplicated,the1maindeveloperwillstepintohelp.

SupportAnyquestionsaboutaddingcontent,addingnewfunctionalityalsogoesthroughourthreeteammembersfortriage.Trainingandsupportisdoneinpersonandviaemailwheneverusershavequestions.


Page 15 of 23

SampleDrupalHostinginLSS #Sites:133 #staff:1FTE

representingthefollowingroles: Project Manager, Application Administrator, Support Consultant, Application Developers, Database Administrator, End User and Administrator Trainers, System Administrator

#infrastructurecost(licenseandhardware):$1300/yfortwovirtualservers,2serverspurchasedat~$6k(approximately$1,000peryear)

Service(noninfrastructure)cost:$0 costtouser:$0

ServiceNarrative

SimilartoChemistry,mostsupportinoneperson,withsomedutiessupplementedbyothers.


Page 16 of 23

CMSAssessmentSurveyResponsesSummary

1. Whocompletedthesurvey?a. Mostresponsesfromstaff(86%)b. Mostrespondentsaredecisionmakers(84%)c. Almostallrespondentsareaffiliatedwithawebsite(97%)d. Majorityofrespondentshavecontentrelateddutieseditor,publisher,reviewer

(65%)andwriter/contributor(59%).e. RoughlyonethirdofrespondentsidentifiedasITprofessional,siteadministrator,

systemadminandanotheronethirdidentifiedasDesigners.f. Only16%identifiedasDeveloperorprogrammer.g. Exactly27respondentsidentifiedasDean/CIO/ExecutiveAdministrator.

2. Whatdidwelearnaboutthewebsitesrepresentedinthesurvey?

a. Almostallwebsiterepresentedinthesurveyarepublicfacingwebsites(92%)b. Othersignificantfunctionsincludeintranet(35%),events/eventrelated(54%),

andpersonal/biographical/researchrelated(30%)c. Anumberofrespondentsusedtheotherfunctionsfieldtoaddacommentabout

thedesireforwebbasedforms,scheduling,orotherdatainputtypefunctions.d. Ofthewebsitesrepresentedinoursurvey,approximately70%havebeenonthe

currentplatformformorethantwoyears.

3. Approximately144respondents(30%)indicatedthatthewebsitesrepresentedinthesurveyhavebeenonthecurrentplatformforlessthantwoyears.Whatdidwelearnaboutthesewebsitesandassociatedrespondents,inparticular?

a. ThemostcommonpriorplatformresponseistheHTML/CSS(e.g.Dreamweaver)selection.SincethecommitteeoptedtocombineHTML/CSSwithDreamweaver,wecantbesurehowmanyofthesepriorplatformswerehandcodedwebsitesasopposedtoDreamweaverwebsites.

b. ThesecondhighestnumberofresponsesforpriorplatformisWiscWebCMSwith28responses(20%).

c. Oftheotherresponsesforquestion11(Whatwaspriorplatform?),therewereonlythreeuniqueplatformscitedwithmorethan2responseseach:AdobeContribute,Sitefinity,andJoomla.

d. Ofthereasonscitedforleavingthepreviousplatform,costhadthelowestresponseofallreasonsprovided(6%)

e. Ofthereasonscitedforleavingthepreviousplatform,dissatisfactionwithfunctionalityreceivedthehighestnumberofresponses(54%)

f. Dissatisfactionwithtechnicalsupportofferings(37%)andplatformmaintenanceconcerns(38%)bothreceivedsignificantresponses


Page 17 of 23

g. Twocommonthemesemergedinthecommentsforquestion12(Whydidyouleaveyourpriorplatform?).Thefirstthemeconcernedtheavailabilityofandeaseofaccesstoasetofprebuilt,UWbrandeddesigns/templatesonotherplatforms.Thesecondcommonthemedetailedanunacceptablyhighlevelofperceiveddifficultyforbasiccontenteditingoperationsonthepriorplatform.

h. Aswouldbeexpectedtheprioritiesintheselectionofthenew/currentplatformmirrorthereasonsforleavingtheoldplatform.Thesamethreeselections:functionality,technicalsupport,andplatformmaintenanceeachhadover50%response.

i. Thesame(inverse)themesweretrueofthecommentsforquestion13(Whatwereprioritiesinselectionofcurrent/newplatform?).Commonthemesincluded:easeofuseforcontentediting,availabilityofcommonUWthemedbrandingcomponents,andtheavailabilityoflocaltechnicalsupportoptionsfortheplatform.

j. Interestingly,whilethecostoptionwasnotselectedasasignificantconcernwiththeoldplatform(6%)norasignificantpriorityforthenew/currentplatform(3%),itdidemergefrequentlyinthecommentsfortheprioritiesfornewplatform(question13).Approximately30%ofthecommentsincludedatleastonereferencetolowcostorfreeasbeinganimportantconsiderationintheselectionofthenewplatform.Thecostoptioninquestion13waslabeledasdissatisfiedwiththecostandIthinkthatmighthavecausedsomeconfusionforrespondents.

4. WhatCMSsystemshaverespondentsused(question15)?a. Outof499responsesintotal,185respondentshaveusedWiscWebCMS(37%),

295respondentshaveusedWordPress(59%),and144respondentshaveusedDrupal(29%).Additionally,61%ofrespondentshaveusedHTML/CSS(e.g.Dreamweaver).Asnotedabove,duetothespecificsurveylanguageused,wecannotdifferentiatebetweenmanualHTML/CSScodingandDreamweaverusage.

b. Otherwasselectedby111respondents(22%).Otherplatformsmentionedatleast3timesincludeJoomla(13),Sitefinity(6),DotNetNuke(5),AdobeContribute(4),ExpressionEngine(3).


Page 18 of 23

5. WhatCMSsystemsarerespondentsusingnowtomanagetheirwebsitesandhowmanywebsitesaretheymanagingoneachCMS(question16)?

CMS Response %Resonse Websites %ofTotal

WiscWebCMS 145 33% 175 9%

WordPress 201 45% 658 34%

Drupal 80 18% 260 14%

HTML/CSS 144 33% 338 18%

SharePoint 15 3% 17 1%

GoogleSites 37 8% 78 4%

Other1 72 16% 277 14%

Other2 11 2% 118 6%

6. ArerespondentssatisfiedordissatisfiedwiththeCMSsystemstheyareusingnow?Thisisasummaryofthedatacollectedinquestions17,18,and19.Forthepurposesofasummary,wehavecombinedVerySatisfiedandSatisfiedintooneresponseandVeryDissatisfiedandDissatisfiedintooneresponse.

CMS Functionality Support Maintenance

%Sat.

%Dis. %Sat.

%Dis. %Sat.

%Dis.

WiscWebCMS 40 33 54 16 47 15

WordPress 72 4 45 16 59 8

Drupal 42 12 34 17 34 19

HTML/CSS/DW 50 20 41 19 41 25

SharePoint 15 19 10 21 11 16

GoogleSites 43 9 28 16 29 12

Other1 49 15 27 24 37 22

Other2 19 10 14 9 19 10


Page 19 of 23

7. Whatisyouraffiliationtotheuniversity?(chooseone)

Affiliation Count %

Staff 517 86.5%

Faculty 46 7.7%

Undergraduatestudent 7 1.2%

Graduatestudent 9 1.5%

Postdoctoral 0 0%

PA/TA 1 0.2%

Other 18 3.0%

8. Areyouadecisionmakerregardingyourgroupswebsite?(chooseone)

DecisionMaker Count %

Yes 312 52.2%

No 100 16.7%

No,butmyrecommendationwillbeaccepted. 186 31.1%


Page 20 of 23

9. Whatrole(s)doyouplayinthemanagementofyourgroupswebsite?(selectallthatapply)

Role Count %

Campuscommunicatorormarketing 152 28.8%

Webeditor,publisher,orreviewer 342 64.7%

ITprofessional,siteadmin/custodian,accountmanager,servermaintenance

140 26.5%

Contentcontributor,copywriter 313 59.3%

Owner 118 22.4%

Designerorlayouteditor 170 32.2%

Developerorprogrammer 87 16.5%

Dean/CIO/ExecutiveAdministrator 27 5.1%

Other 52 9.9%


Page 21 of 23

10.PeoplewhohaveWiscWebCMSsites,andareplanningonanewsiteinthenexttwoyears.

11.PeoplewhohaveWordPresssites,andareplanningonanewsiteinthenexttwoyears.

12.PeoplewhohaveDrupalsites,andareplanningonanewsiteinthenexttwoyears.


Page 22 of 23

WiscWebCMSsatisfactionresultsforpeoplewithWiscWebCMSsites.

WordPresssatisfactionresultsforpeoplewithWordPresssites.

DrupalsatisfactionresultsforpeoplewithDrupalsites.


Page 23 of 23

Printed11/17/2015

CMS Assessment Committee Phase I Report Appendix 2 CMS Assessment Committee Survey Results Without Comments

CMS Assessment Committee - Survey

Full Report, without individual comments

11/12/2015

Appendix 2 - CMS Assessment Committee - Survey Results - Without Comments

Appendix 2 - Page 1 of 23

1 517 86.45%

2 46 7.69%

3 7 1.17%

4 9 1.51%

5 0 0.00%

6 1 0.17%

7 18 3.01%

598 100.00%

# Answer Bar Response %

Staff

Faculty

Undergraduate student

Graduate Student

Postdoctoral

PA/TA

Other

Total

What is your affiliation to the university? (choose one)



1 312 52.17%

2 100 16.72%

3 186 31.10%

598 100.00%


Yes

No

No, but my recommendation will beaccepted.

Total

Are you a "decision maker" regarding your group's website? (choose one)



1 596 97.23%

2 17 2.77%

613 100.00%


Yes

No

Total

Does your university group currently have a website? (choose one)



1 7 41.18%

2 10 58.82%

17 100.00%


Yes

No

Total

Is your university group currently pursuing the creation or development of a website?



1 3 60.00%

2 1 20.00%

3 3 60.00%

4 0 0.00%

5 0 0.00%

6 3 60.00%

7 1 20.00%

8 1 20.00%

12 100.00%


an intranet (sharing documents,information inside our organization, etc.)

instructional/educational content(information aimed at students, a site thatstudents contribute content to, etc.)

to share information with the public aboutour organization (college, school,department, program, center, institute,lab, research center, etc.)

personal/biographical/research related (aprofessor's CV, a "research notes" blog,etc.)

cultural/heritage/online exhibits

events/event-related

Student organization

Other:

Total

What functions do you envision being served by your group's website(s)? (select all that apply)



1 1 20.00%

2 5 100.00%

3 1 20.00%

4 2 40.00%

5 0 0.00%

6 3 60.00%

7 0 0.00%

8 0 0.00%

9 1 20.00%

13 100.00%


WiscWeb

WordPress

Drupal

HTML/CSS (e.g. Dreamweaver)

SharePoint

GoogleSites

None

Other

Comments:

Total

Below is a list of web content management platforms or tools. Please, indicate any that you or your group hasexperience working with. Use the "Comments" field to elaborate. (choose all that apply)



1 5 100.00%

2 1 20.00%

3 3 60.00%

4 1 20.00%

5 0 0.00%

6 0 0.00%

10 100.00%


functionality (e.g. the ability to create newpages, edit existing pages, make minorchanges to appearance and layout)

technical support (e.g. the ability todevelop new features, expand thewebsite's usefulness)

maintenance (e.g. maintaining versions,installing patches, managing backups,security, etc.)

dissatisfied with the cost

I don't know

Comments:

Total

What will be your priorities when selecting a platform? Use the "Comments" field to elaborate. (select all thatapply)



1 152 28.79%

2 342 64.77%

3 140 26.52%

4 313 59.28%

5 118 22.35%

6 170 32.20%

7 87 16.48%

8 27 5.11%

9 52 9.85%

1401 100.00%


Campus communicator or marketing

Web editor, publisher, or reviewer

IT professional, siteadministrator/custodian, accountmanager, or server maintenance

Content contributor, copy writer

Owner

Designer or layout editor

Developer or programmer

Dean/CIO/Executive Administrator

Other:

Total

What role(s) do you play in the management of your group's website (select all that apply)



1 194 35.79%

2 246 45.39%

3 498 91.88%

4 161 29.70%

5 42 7.75%

6 292 53.87%

7 54 9.96%

8 61 11.25%

1548 100.00%


an intranet (sharing documents,information inside our organization, etc.)

instructional/educational content(information aimed at students, a site thatstudents contribute content to, etc.)

to share information with the public aboutour organization (college, school,department, program, center, institute,lab, research center, etc.)

personal/biographical/research related (aprofessor's CV, a "research notes" blog,etc.)

cultural/heritage/online exhibits

events/event-related

Student organization

Other:

Total

What is the function served by your group's website(s)? (select all that apply)



1 158 28.52%

2 182 32.85%

3 149 26.90%

4 65 11.73%

554 100.00%


less than 2 years

2 to 5 years

6 or more years

I don't know

Total

How long has your group's current website existed on its current platform? (choose one)



1 28 19.44%

2 22 15.28%

3 11 7.64%

4 44 30.56%

5 0 0.00%

6 2 1.39%

7 40 27.78%

8 28 19.44%

175 100.00%


WiscWeb

WordPress

Drupal


SharePoint

GoogleSites

Other

Comments:

Total

You indicated that your group's current website is less than two years old. On which of the following platforms ortools was your group's website built prior to the current platform? Use the "Comments" field to elaborate. (selectall that apply)



1 78 54.17%

2 54 37.50%

3 55 38.19%

4 8 5.56%

5 34 23.61%

6 61 42.36%

290 100.00%


dissatisfied with the functionality (e.g. theability to create new pages, edit existingpages, make minor changes toappearance and layout)

dissatisfied with the technical support (e.g.the ability to develop new features,expand the website's usefulness)

dissatisfied with maintenance (e.g.maintaining versions, installing patches,managing backups, security, etc.)


I don't know

Comments:

Total

Why did your group migrate from the prior platform(s)? Use the "Comments" field to elaborate. (select all thatapply)



1 106 72.60%

2 77 52.74%

3 75 51.37%

4 4 2.74%

5 25 17.12%

6 41 28.08%

328 100.00%






I don't know

Comments:

Total

What were your priorities when selecting the current platform? Use the "Comments" field to elaborate. (select allthat apply)



Ease of use was big as we do not have a dedicated web dev.

From what I understand the old version of DNN was not going to work any longer on a server so we had to bemoved over to the new version.

We were extremely happy and impressed with the support and professionalism of Learning Support Servicesthrough L&S.

cost is a major factor. we need to take advantage of campus resources that are affordable.

We chose WiscWeb so we could easily and cheaply create a website for our department. I was what was availablenon cmapus to use for free.

Support from WiscWebCMS staff to migrate our site (at no cost) was extremely attractive when choosing a newplatform.

WiscWeb CMS was presented and understood to be the platform of choice for the enterprise.

There was no website before I started working here. I started one. I asked someone and they told me how to startone. I really didnt choose, didnt know there were other options.

Align with the campus standard.

We chose WiscWeb to conform to the University's "look" and to have DoIT support and training.

View More

Text Entry

(Optional) Please, elaborate with any other relevant details as to why the current platform chosen.



1 188 36.72%

2 301 58.79%

3 148 28.91%

4 315 61.52%

5 48 9.38%

6 103 20.12%

7 22 4.30%

8 112 21.88%

9 51 9.96%

1288 100.00%


WiscWeb

WordPress

Drupal


SharePoint

GoogleSites

None

Other

Comments:

Total

We would like to know what content management platforms or tools you have used anywhere, not limited to yourcurrent website. Please, check all the relevant items below. Use the "Comments" field to elaborate. (select all thatapply)



1 147 32.59%

2 204 45.23%

3 83 18.40%

4 147 32.59%

5 15 3.33%

6 37 8.20%

7 73 16.19%

8 11 2.44%

9 63 13.97%

780 100.00%


WiscWeb

WordPress

Drupal


SharePoint

GoogleSites

Other1

Other2

Comments:

Total

Please, tell us about your current web environment. Some groups on campus are responsible for multiple websites.Indicate the approximate number of websites in your group that are managed on the various platforms. Use the"Comments" field to elaborate. (select all that apply)



1 WiscWeb 223 2.91

2 WordPress - 269 2.12

3 Drupal 160 2.61

4 HTML/CSS (e.g.DreamWeaver) 220 2.56

5 SharePoint 79 3.10

6 GoogleSites 99 2.56

7 Other1 74 2.51

8 Other2 21 2.90

# Question VerySatisfied Satisfied Neutral DissatisfiedVery

Dissatisfied ResponseAverage

Value

29 60 61 49 24

54 139 65 11

22 45 73 14 6

37 73 67 35 8

2 10 52 8 7

13 29 48 7 2

14 22 27 8 3

1 3 15 1 1

Where applicable, indicate your group's satisfaction with the functionality of the following web contentmanagement platforms or tools.



1 WiscWeb 204 2.45

2 WordPress 239 2.62

3 Drupal 144 2.77




7 Other1 67 2.91

8 Other2 22 2.95



Value

44 66 61 24 9

28 80 92 32 7

16 32 71 19 6

26 49 72 25 9

2 4 45 9 4

6 17 48 10 3

9 9 33 11 5

1 2 17 1 1

Where applicable, indicate your group's satisfaction with the technical support available with the following webcontent management platforms or tools.



1 WiscWeb 206 2.57

2 WordPress 245 2.39

3 Drupal 144 2.83




7 Other1 63 2.83

8 Other2 21 2.90



Value

36 62 77 17 14

34 109 81 14 7

12 36 68 20 8

21 53 61 28 17

1 6 48 6 4

5 19 50 7 3

7 16 26 9 5

1 3 15 1 1

Where applicable, indicate your group's satisfaction with the maintenance involved with the following web contentmanagement platforms or tools.



1 157 32.44%

2 327 67.56%

484 100.00%


Yes

No

Total

Is your group considering migrating to a new platform in the next two years?



1 26 18.31%

2 88 61.97%

3 23 16.20%

4 9 6.34%

5 3 2.11%

6 5 3.52%

7 2 1.41%

8 42 29.58%

198 100.00%


WiscWeb

WordPress

Drupal


SharePoint

GoogleSites

None

Other

Total

You indicated your group is considering a migration to a new web content management platform. Below is a list ofweb content management platforms or tools. Please, indicate any that your group is considering for this migrating.(select all that apply)



1 131 88.51%

2 92 62.16%

3 102 68.92%

4 8 5.41%

5 12 8.11%

6 48 32.43%

393 100.00%






I don't know

Comments:

Total

What will be your priorities when selecting the next platform? Use the "Comments" field to elaborate. (select allthat apply)



Printed11/17/2015

CMS Assessment Committee Phase I Report Appendix 3 CMS Assessment Committee Survey Results Comments Only

Q2_TEXTWhatisyouraffiliationtotheuniversity?(chooseone)Workedonwebsiteasagraduatestudent;nowinaninterimacademicstaffposition.ProfessorEmeritusContractor(Webwork)Outreachspecialist,UWExtension,fundedthroughCALSProfessionalOrganizationVolunteerstaffandstudent(multiplerolestherearesomeofus)contractorStudentWebDeveloper(workstudystaff),undergraduateUWHospitalemployeeMarketingPartner/VendorEmeritusVendorEmeritaprofessorEmeritusProfessor

Q8_9_TEXTWhatrole(s)doyouplayinthemanagementofyourgroup'swebsite?(Selectallthatapply)AdvisorandUnitDirector

assistantdeanresponsibleforcommunications,ourteamisjustme,oneotherpersonandahandfulofstudentsContentreviewer/approverCoordinator(orDirector)ofthreeprogramswiththreeseparatewebsites.coownerwithprogramdirectordepartmentadministratoranddevelopmentcommitteememberDepartmentSupervisorDeveloperformanyothercampusunits,frequentlyreferpeopletosharedhostingDirectorofWebsiteServicesDirector;Chairdivisional/pathcoordinator,IdoedittwowebsitesalsoDon'tplayarolefacultydirectorGiveinputonsitecontentasastaffmemberIcreateinformationthatgetspostedontheWebpageregardingourprogramIeditandmanageasitewithinalargergroup'swork.Ihavebeeninmarketing,editing,designer,anddeveloperroles.CurrentlyIsupervisethosewhodothesefunctions.Imaintainmyownwebsitebecauseitistoohardtoupdateourgroup's

Ipostinformatiionabouteventsandfielddayshappeningatourstationanddata/resultsfromdisplaygardenIprovidecampuswideservices(EOHdept)OccupationalHealthIsupervisetheemployeewhodevelops,designs,andmaintainsit.I'madigitalprojectmanageratalocaladagency.Liaisontowebdeveloper

Appendix 3 - CMS Assessment Committee - Survey Results - Comments Only


Manager,technologygroupManagingdatafromourFilemakersystemtoanOraclesystemwhichthenfeedsourCMSn/anaNoroleNorollatallnonenonenoneNotallowedtomanageourwebsite.Cangiveinput/advice,butrarelylistenedto.ourgroupwebsitehasasetofpagesassignedtothesubunitImanageprovideinputandfeedbacktoassistwithdesignandcontentinformationReview/RecommendwebsiteinterfacewithourmanagementtrackingdatabasesystemSEOconsultantSomecontentneedstobeapprovedbyme;anyexpenditureshavetobeapprovedbymeStrategicplanningforunitsuppliespurchasing,includingsogftwareiftheorderisapprovedThesearepositionsfromthepreviousacademicyear.Iremainaresourcewithsomeauthority.Twowebsites:oneformyresearchgroup,oneformydepartment(Iamthechair)updatesUserwillbeacontributor

Q19_8_TEXTWhatisthefunctionservedbyyourgroup'swebsite(s)?(selectallthatapply)Other:Alloftheselectedabovearerepresentativeofourclients.Ourgroupalsohasitsowninformationalsite.alsotoshareinternallyinformationaboutpolicies,etc.aninfrastructureformanygroupsofresearchspecificresourcesApplicationheavyassistpeopletoidentifyandrequestservicesfromthegroupChildcarebusiness,labschool(research&teaching)CommunicateaboutourorganizationsservicestocampuspatronsCommunicatewithfaculty,staff,studentsandalumniContentaimedatotherUWMadisonusers(administrators,staff,faculty)contentdistribution(filesinexcel,pdf,etc.)datareportingforpublic/student/staff/factultyDocumentationfortechnologywehavethattheUWMadisoncommunitycanuse.educationalcontentfortheindustrywesupport(nontraditionalstudents);shortcourseregistration;

helpstudentsapplyandenroll;providepolicyinfoforstudents;provideresourcesforstudentsandcommunityhttp://snapplus.wisc.edu/WisconsinNutrientManagementsoftwaresiteindustryoutreachInformationandgatewayonhowtouseservicesforstudents;resourceforfacultyinformationforstudents(buttheydon'tcontribute)Informationonprogramsincludingapplicationlinks.informationtargetedtophysicians,researchers,andadvancedpractitionersinacademicmedicine



Instructionalcontentaimedatadultlearners,particularlyfarmers;instructionalcontentaimedathighschoolaginstructorsInstructionalcontentaimedatemployesslargecampuswideinitiativeMarketingtorecruitstudentstoourprogramsMyorganizationhasbuiltalloftheaboveforcampusorganizations.Office365informationandtrainingforemployeesOnBoarding,HR,andPayrollbothInternallyandExternallyOrganizationalrecruitmentOurwebsiteaddressesfaculty,staffandstudentissuesacrosscampusfromdriverauthorizationtoapprovedvendors.personalProgramregistrationProvideresearcherswithknowledgeofourservices,webformsforselectingthoseservices,arepositoryforvariesprintedreportsandformsandassistancewiththefundingprocess.Providingcentrallocationforstudentleadergrouporganization,providingcentrallocationforstafforganization(multiplesites)publicizeeventsandprogramsofmultipleentitiesacrosscampusRealtimeweatherdatarequestformsResearchsupportresourcesneededbyfaculty,universityguidanceschedulingappointmentsSellUWPressbooksthroughourwebsiteandprovideinformationaboutthePress(esptoauthors)Sellingcoursesbothnoncreditandcredit.shareinformationandresourceswithmembersshareinformationwithfacultyaboutgovernanceactivities,mostlyoncampusshareopportunitiesforgrantfunding,distributeresearchpolicysoftwareassurancefacilitystreamingStudentJobCenterjobceter.wisc.edubuiltforcampusbutusedbyMadisoncommunityalso.Wiscidea,inaction.technicaltrainingandorganizationinformationThissitesharesacademicinformationsuchasdegreerequirementsbothonandoffcampus.tocommunicatewithUniversityandcommercialclients/researcherstoinformpatronsaboutourservicesTomakecertainkindsofdatamorevisibleandvisual,andtomakeiteasiertoaccessthatdata.toshareinformationwithcriticalaccesshospitals,clinics,nurses,hospitaladministrators,etc.VariousFunctionalGroupSpecificApplicationswewouldliketoaddintranetbuthavenotbeenabletomustertherequiredresourcestodothatWebaccesstoourprofessionaldevelopmentcatalogWebHosting,CMSmanagement,WebDevelopment

Q14_7_TEXTYouindicatedthatyourgroup'scurrentwebsiteislessthantwoyearsold.Onwhichofthefollowingplatformsortoolswasyourgroup'swebsitebuiltpriortothecurrentplatform?Other



AngularJSCMSRedDotContributeContributeContributeCustomASP.netCMSCustombuiltCMSDIY/handcodedDNNDotNetNukeolderversionDon'tknow.SiteishostedondepartmentsWebsitedon'tknowDont'knowwhatitwasbeforemigrationtoWiscWeb1.5yearsagothemigrationto"current"wiscwebsiteoccurredbeforemytenure.Wearerevampingcurrentlayoutandcontentofwebsitenowusingwiscwebasitdoesnotfitourneeds.dotCMSDotNetNuke7DreamweaverDreamweaverDreamweaver,alongwithacustomdevelopeduploadandversioningsystemEMS?HomegrownCMSdevelopedinternallyHomegrownwithHtml,javaandPhpIamnotsureIthinkitwasDreamweaver,butI'mnotsureJoomlaJoomlaJoomlajoomlaN/ANotsurenotsurenotsure,UHSIT/commuicationscanaddressthisquestionw/yourgroupSilverStripeSitefinitysitefinityTherewasnone.UnknownWebservicesconsumedbyWordPressfordatadisplay,e.g.Libraryhoursandservices,staffdirectory,etc.

Q14_8_TEXTYouindicatedthatyourgroup'scurrentwebsiteislessthantwoyearsold.Onwhichofthefollowingplatformsortoolswasyourgroup'swebsitebuiltpriortothecurrentplatform?Commentsbuiltandmaintainedentirelyinhouse,withsporadicstudentdeveloperassistanceCurrentlyWordPress,donotrecallwhatitwasbefore,possiblywiscwebdon'tknow



dotCMSwasfreewhenweswitchedtoit.BeforethenwehadIBMWebSphere,whichwasexpensiveandverydifficulttouse.HaveconsolidatedthemultipleprogramsinourofficeoverthepastfewyearsinanattempttohaveallaffiliatedwebsiteshostedinWiscWebCMSIamnotsure.WeupgradedtoDNN7andIamnotsurewhatitwaspriortothat.IbelieveitwasHTML,butthemainofficesiteisDrupalIdonotknowIdon'tknow,asIjuststartedthispositionineraly2015.Idon'tknow,butmyguessisHTML/CSSIdon'tknow;websitewasdesignedbyourPA;wehadtoswitchtoDrupalIshouldclarifythatwewereonWiscWebpriortonow,butin20132014weupdatedtothestandardtemplates.PriortothatthewebsitewasbeingdoneinDreamweaver.Iwasn'taroundyet.newsitetoreplacecrappyoldsite.CMShasbeengood

NotsureifthatwasthenameoftheplatformbutthatwastheprogramIusedtomakechangestothewebsite.Notsure.Notsure.Wasnotresponsibleforitatthattime.notsure;wasnotemployedhereatthattimeOurmainsiteisbasedonacustomASP.netsolution.OursisWordPress.WeoftendoDrupalworkaswell.Stillsupportsitefinityforotherinstances

Unitandwebsitesdidnotexistpriortocurrentplatformthesearenewresourcesforstudentsandforfacstaff.WeboughtserverspacefromDoIT.WedidnothaveawebsiteWemovedthesitefromD6toD7.Doesthatcountasmovingplatforms?wenowhaveWordpressbutIdon'trememberwhatitwasbeforethatbecauseCALSITmanageditthenWerecentlymigratedtoWiscWebCMSafterourDrupalsitewashacked.websitewasnewlylaunched,didnothaveapriorlife

Q15_6_TEXTWhydidyourgroupmigratefromthepriorplatform(s)?Comments:alsowiththeinabilitytocontrolvarioususerrightsBiggestreasonwastheresponsivedesignofferedbyWWCMS.SecondaryreasonsincludedbetternavigationandadaptingacloserreplicationoftheUWbrand.CALSARSasagroupmovedfromtheContributeplatformtoWordpressCALSmadethedecisiontomovefromAdobeContributetoWordPress.Didn'tmigratestartednewsitewithWiscWebCMS.dissatisfiedwithcomplexityofsimpletasksANDdifficultyofimplementinglargercustomfunctionalitydissatisfiedwiththespeedofimplementationandtheflexibility.WiscWebwasunknowntomanyoutsidedeveloperssowecouldn'tengageexternalresourcestosupportit.Dreamweaveristerrible.drupalwassoclumsyEasiertohavestafftrainedinasingleplatform.Additionally,DoITsupportandfreeclassesforbeginnertrainingweahugeplus



FoundWiscWebnottobeuserfriendlyforpeoplemaintainingthesite.Overlycomplicatedandnotintuitiveatall,andonlinedocumentationislacking.GroupwearepartofallmigratedtoWordpress.Havedeveloperswhocoulddoworkbuttimewasscarceforthat,wantedtomovetoaplatformthatallowedmore,lesstechnical,contributorstowebsiteupdatesandmanagementIdon'trememberbutIbelieveithadtodowithnotbeinglookingcurrentenough(layout,design,functionality)andpossiblynotmobilefriendlyIwasnotresponsibleforthemigrationchoice,andwasfinewiththeoldersystem.IwasverysatisfiedwithDreamweaver,butourDirectorwantedustohaveawebsitethatutlizestheUWThemeinWordpress.ItwasmoretohavesomethingmorecompatiblewithCALSandtohavesomethingthatworkedbetter.Itwasmoreaboutmovingforwardthatdissatisfaction.LaunchedanewUWbrandedwebsitewithassistancefromUWCommunicationsLSSrequiredtheswitchforsecurityreasons.OursitewasbreachableandprovidedawayintoothersystemsforhackersMeatSciencewascoveredbyAnimalScienceWebsite,nowwehaveonefornewfacilityconstructionupdates.//Bucky'sButcherywasalsothroughtheDepartmentofAnimalScience.Wewereunabletoaccessandeditthecontent,sowewentaboutgettingourownsite.MovedfromastaticHTML/CSSsitemaintainedusingDreamweavertoadynamicCMSMovedtowiscwebCMStobetteralignwithothercampusunits,alsoforthesupportproviededbyDoItandtheeaseofuseofthetool.Mywebsiteishostedbyanothergroupthatmadetheplatformchoice.N/ANeededsomethingmorerobust,easiertouseandmaintainfornondevelopers,contemporarydesignandfunctionality.Newsite.didn'tmigrateNolongerwasfree.nomigration,thiswasjuststarted.oldfashionedlookandfunctionalityofthesite;manychangeswithinourofficeandsomuchneededupdating,itwasagoodopportunitytogowiththeresponsivedesignwiscwebcmsOurcontactendedwithoneproviderandthenewproviderwasselectedbasedoffapriorcontractualrelationship.Previouscmswascumbersomeforendusercontentproviders.previousversionwasmaintainedbysinglepersonindepartmentifpersonwasunavailableorunwillingtoupdate,nootherscouldcontributeRatherthanupgradeownunit'ssitetoanewerversionofSitefinity,wantedtoprototypeinWordPress.ReallyoutdatedrequiredbyDean'sofficeThenewsitesprovidemorefunctionalitytheoldsystemwasclunky,hardtotrainsomeonehowtouse,notflexibletorespondtochangeandnotresponsiveforphone,etc.ThereweremanyreasonsforustoswitchtoWordpressandCALSsupportedtemplate.Wordpressisquiteeasytouse,oldHTMLbasedsitewasclunkyandhardtoupdate.CALSwasencouraging(and,Ithink,slowlyforcing)CALSbaseddepartmentstoupdatetheirwebsitesanywayanduseWordpressandtheirCSS,soitwastimetomove!ThisisanewwebsiteToocomplicatedtouseforourpurpose



Toocumbersometouseandnooneseemedtoknowhow.

upgradetostandardtemplatefromtheuniquetemplatewewereonbefore(seecommentsonpreviousquestion)UWstoppedDrupalsupportWantedtousetemplatessimilartorestoftheUW.Andcleanthingsup.Wasnolongerbeingsupported.Toldweneededtomoveit.Wasn'therewhennewwebsitewasdesigned.WemigratedtoCMSbecausetheversionwewereonwasoldandoutdated.WemovedovertotheCALSplatformbecauseofreducedeffortforsimilarqualityresult,andforincreasedsecurity.Wehaveslightlydecreasedflexibility,buthavebetterconsistencyofformatwithotherDepartmentsinCALS.weneededmorethananoccasionalupdateandmovedtoWIscWebto/changethelooktoconformwithmostuniversitysites/allowforablog/easiertoupdate(lastsitewasanightmare)WeneededrebrandingWeneededtobeabletoeditanddesignwithoutgoingthroughsomeoneexternal.IuseWiscWebfortheportalandGoogleAppsforthecontentpages.WeneededtoupgradebasedonwhatwewouldbesupportedonWewantedtohavecontentownersdotheirownpages.Wewantedtomovetoasystemwhereourwebsiteswereeasiertoupkeep.Wewerehandcodingpagesbefore,withseveraldozenwebauthorsusingdreamweaver.itjustmadesensetomovetoaCMSWewereinformedfromtheUniversitythattheyarechangingourwebsiteandusingWordPress.WeweretoldweweremigratingtoWordPress.Nochoiceinthematter.Wewereunabletocustomizethesitetomakeitmoreattractiveanduserfriendly.WiscWebCMSwasattractivetousbecauseitisfreeandwehavegreatsupport.WhenclientsleaveWiscWebordont'wanttouseWiscWeb,usabilityandeaseofuseofthecontentauthoringplatformisabigone.OurWordPressclientslikeit'ssimplicityandlowbarriertoentry.WithourprevioussitecontenteditorswereresponsibleforknowingHTMLandCSStocreatetheirpages.Wewantedaneasierwayforthemtopushcontent.Italsoallowsustohavemorecontroloverthecodebeingwrittentohelpensureanaccessibleandresponsivesite.WordPresshaswaytoomanymenuoptionsandIgetconfusedastowhichoneIneedtomakechangesoruploadsomethingnew(it'snotobvious).SomeoptionsIdon'tseemtohaveeverneeded.

Q32_6_TEXTWhatwereyourprioritieswhenselectingthecurrentplatform?CommentsAbilitytomakearesponsivewebsiteBetterresourcesavailableandeasiertoturnaroundanewsiteinWordPressoverSitefinity.CostandavailabilitycostandavailabilityofsupportforsmalldepartmentwithlimitedITexperience/abilitytostaycurrentwithtechnologywithoutretraininglimitedstaffDean'sofficewantedtohavecontroloflayoutDesireforourwebsitetohaveasimilarlookandfeeltootherUWMadisonwebsites.easeofuseEaseofuseFreeoption,formatisinlinewithuniversitybrandingandfewerdecisionstomakeregardinglayout



HavingalargersupportstructureatCALS,weanticipatebettersecurityandmoreseamlesspatching/maintenancethanwhatwehadtryingtodoeverythingourselves.HostedandsupportedbyLSSatnocost.OthermembersofourstaffhadexperiencewithDrupal.Ididn'tknowtherewereoptions.Iignoredcost,whichIprobablyshouldpaymoreattentionto!/IlovethesupportIwasnotconsultedIwasnotpartofthatdecisionmaking.Itisfreeandthesupportisgreat,evenwhenrequestingtightturnaroundtimes.Thetrainingshavealsobeenappreciatedandeasytounderstand.ItwasfreewithongoinglongafterI'mgonefreesupport.Itwasalreadybeingusedbyseveralgroupsoncampus(asisDrupalandWordpressbutthosewouldhavecostmoneytocreateANDtomaintain).DoITisrighthereoncampusandveryaccessibleandknowledgable.lookingfora"bestpractice"experienceforprovidinguserfocusedcontenti.e.,notjustforinternal,notjustfor"us"forourstakeholders.//brandingveryimportant,whichwasnottruepriortocurrentsite(weloveit,butmostimportant,ourusers/visitorstothesiteseemtoloveit,too!)lookingforsomethingflexiblethatcanbeeasilychangedandadoptnewdesignneeds.MovingfromDreamweavertoacontentbasedmanagementplatformwasapriorityduetoeaseofeditingaccess.Wealsoknewthiswouldsetusupbetterforfuturewebupgrades.Mygroupwantedtomovefromacustomsolutiontoacampusstandard.Wewantedourdepartmentalsitetohavealookandfeelsimilartothatofothercampusdepartments.WealsowantedaCMSthatwassupportedbycampus,somydepartment'sITstaffwouldnotneedtosupporttheCMS.HavingacentralizedCMSservicesavesustimeandmoney.neededtoallowustosimplifycontentcreation,manageuser(editor)access,simplifytechnicalsupport,anduseasystemsupportedbyothersupportgroupsoncampusOurchoicewastohireanoutsidewebdesigneroruseDrupal,assistedbyLSS.Duetocost,weselectedDrupal.Drupalhasotheradvantages,includingeaseofupdatingformultiplestaff.Responsivedesignwasthetoppriority.Reusingasmuchcontentaspossible.Seeabove;didnotmakethechoice,don'tknowwhytheyshifted.Sincemostapplicationdevelopmenthappensinhouse,wemostlylookedforasystemthatwouldbeeasyforcontenteditorstouseandhadbroadsupportoncampus.TheDeptITpeoplechosetheWordpressformatforus.WedontlikeitthatmuchTheeditingexperienceneededtobeuserfriendly,thecosttodevelop(intime)neededtobelow,theplatformneededtobeinastateofconstantsecurityupdatesandpatches,andthereneededtobealotofgoodpluginsupport(activedevelopmentcommunity)theplatformwaschosenformeIhadusedaformer,easierversionofWordpressinthepastbutthiscurrentversionseemsveryadvancedTimetorevisetheoldsitewasmorethanadecadeolduserfriendlyformembercontributorsUsers'preexistingknowledgeofselectedCMS.(Wordpress)

UWstoppedsupportforDrupal(whichtheyhadfullyendorsedseveralyearsbefore)andofferedsupportforCMSWantedtotakeadvantageoftheUWtechnicalsupport.WealsochoseWiscWebCMSinordertobuildredundancywithinourdepartmentandenablemultiplenontechnicalstafftoeasilybeaddedaseditors.Wasnotinvolvedinthis.WasnotourdecisiontochangetoWordPress.Wasn'therewhennewwebsitewasdesigned.



Wearestrugglingwiththetechnicalsupportrightnowbecausewedon'tknowwhatwedon'tknowandIthinkwearegoingtohavetohireaPTexperttohelpwiththetechsidealthoughI'dprefertoworkwithDoITandnotcommittoastaffpositionrightnowWejustupgradedwhatwehadintoanewversionofwhatalreadyexisted.WenowuseWordpress.Easeofusewaskeybecausewehavedistributedediting/publishingrightswithstaffthatmightonlydowebworkoccasionally.

Q16(Optional)Please,elaboratewithanyotherrelevantdetailsastowhythecurrentplatformchosen.Alignwiththecampusstandard.Becauseitwasaknownproduct.BothofournewsitesareonDrupal.Drupalwasselectedbecauseofit'sabilitytomeetmostofourbusinessneedsoutoftheboxwithlesscustomizationthanWordPresswouldhavelikelyrequired.ThetradeoffwasDrupal'sadmin.interfaceisalittlelessuserfriendlythanWordPress',butitisstillsustainable(nontechnicalfolkscanupdateandmaintainthesitewithminimaltraining).Campussupport,low/nocost,abilitytohavevarioususers/rolescostisamajorfactor.weneedtotakeadvantageofcampusresourcesthatareaffordable.Easeofusewasbigaswedonothaveadedicatedwebdev.FromwhatIunderstandtheoldversionofDNNwasnotgoingtoworkanylongeronaserversowehadtobemovedovertothenewversion.ImaintainthewebsiteandhaveusedDreamweaverinthepast.Wantedtohavefullfunctionality.IwantedtokeeptheplatformwithinUW;hopingtointegratewithotherinfotechideas(eventually)IwaspleasantlysurprisedtolearnthatDoItprovidedtechnicalsupportonWiscWebCMSfreeofcharge.Itookadvantageofthatlastyearsothatwecouldmakemajoroverhaulstooursite.overall,Iamquitesatisfiedwithboththewayithasturnedoutandhowuserfriendlyitis.thereissomecounterintuitivepartstoaddingcontent,butI'mabletofiguremosteverythignout.Inswitchingtoresponsivedesign,wedeterminedthatWordPresscouldprovidethelayoutwedesired,withlessregularupdates,andandeasiereditortoworkwithItwasfreeandsupportedbycampusItwasfree,flexible,accessibletonontechnicalusersanddoitwashelpfulasaresourceIt'sauserfriendlyplatform.Joomlawaschosenasitwastheplatformthedesigner/developerwehiredwasmostexperiencedwith.ManyotherswereusingWPandweresatisfiedwithit;itiseasytosetupanduse.Mobilefriendlypersonresponsibleforcontentmanagmentalsousesplatformforgradandundergradcatalogs,wasfamiliarandabletouseeasilyPrimaryreasons:FREE!andeasilyupdatedamongourstaffwithouttheneedtosendallupdatestoonewebmasterwhocanneverseemtobefoundoreasytocommunicatewith.Ilikethefreedomofbeingabletolearnsomethingnewandapplyitrightaway.Sorry,Idon'tknowanythingaboutplatforms,Ijustwritethecopyandgiveittoourwebpeople.specificallylookedforeventhandling,multiplelayersofadministration,veryeasycmsaswehaveover40+usersforoursiteSupportfromWiscWebCMSstafftomigrateoursite(atnocost)wasextremelyattractivewhenchoosinganewplatform.ThecurrentplatformhadthebestsupportforourLDAP



TherewasnowebsitebeforeIstartedworkinghere.Istartedone.Iaskedsomeoneandtheytoldmehowtostartone.Ireallydidntchoose,didntknowtherewereotheroptions.userfriendlyWechoseadesignerandadeveloperbasedontheircapabilites,cost,andinitalconcepts.Wetheninturn,askedthemtosuggestaplatformthatwouldbetheCMS.Ididn'tcaretoomuchabouttheplatformaslongasitmetbasicrequirementsof1)Easytoupdate2)Easytoteach/delegatetostudentemployeestoupdate3)Easytomakeiterativechangestodesign/functionality.4)comfortablethatwecouldplug"mostdevelopers"intotheprojectshouldwebecomedissatisfiedwiththeinitialvendors.WechoseWiscWebsowecouldeasilyandcheaplycreateawebsiteforourdepartment.Iwaswhatwasavailablenoncmapustouseforfree.WechoseWiscWebtoconformtotheUniversity's"look"andtohaveDoITsupportandtraining.WechoseWordpressbecauseitwouldworkwithourotherITsystemsandwethoughtitwouldbeeasytofindwebdeveloperswithWordpressexperience.WeconsideredDrupal,butthecorewasmoreapplicationdevelopmentfocusedandwasabittrickyfornontechfolkstouse.LookslikeDrupal8willimprovethisalot,butitwasjusttakingtoolongtogetout.WecopiedtheschoolofagricultureandlifesciencesWeneededamoresustainablemodel.Mostupdatedwerebeingdonebystudentstaffbuttheyallhaddifferentlevelsofexperience.Weneededsomethingthatwastrainable.Wewantedeaseofmaintenance.Iamnotatrueprofessional,sosomethingintuitiveandeasytouseWewereextremelyhappyandimpressedwiththesupportandprofessionalismofLearningSupportServicesthroughL&S.

WhenIstartedtheprojectIincorrectlyassumedthatthedepartmentstaffhadsomeDrupalorHTMLknowledge.Afterfindingoutthesadhistoryofchangingconsultantsevery2yearsforthelastdecade,IdiscoveredthattherereallywasnogoodreasontostickwithDrupal,butthatdiscoverywas8monthstoolate.WiscWebCMSwaspresentedandunderstoodtobetheplatformofchoicefortheenterprise.WordPresshassomuchmoresupportanddocumentationthanSiteFinitythatmakesdeveloping,addingplugins,etc.muchlesspainful.Wordpresswaschosenduetothelargecommunity,quickpatchesandupdates,andeaseofcontentcreation/editing

Q18_8_TEXTWewouldliketoknowwhatcontentmanagementplatformsortoolsyouhaveusedanywhere,notlimitetoyourcurrentwebsite.Please,checkalltherelevantitemsbelow.Other1and1MyWebsiteAdobeContributeAngularJSBigRoseCargoCollectiveCMSMadeSimple(CMSMS)CMS,reddot,dotNetNukeCMSMS,JoomlaColdFusionContributeContributeContribute,Frontpage



Contribute,SquarespaceCustombuiltwebappsandPlone.customCMSbuiltbymarketingfirmcustomcodedplatformcreatedfortheorganizationIworkedfor.CustomplatformcreatedbyBigRoseWebdesignCWIS(http://scout.wisc.edu/cwis/)Desire2Learn,DNN,ActiveServerPages,Confluence,MSExchange,UWKnowledgeBasedjangoDjangoCMS,MezzanineDNNDNNDNN7DoesLearn@UWcount?DoIT'sKnowledgebaseprogramDotNetNuk,RedDotDotNetNukeDreamweaverDreamweaverdrupalscholaredithtmlfilesbyhandExpressionEngineExpressionEngineExpressionEngine,CraftCMS,PerchCMS,Jekyll,SquareSpacegoDaddy,networksolutionsGoogleDriveHomegrownCMSHtml/css(handcodedorwebtemplates,notDreamweaver)HTML/CSSwithnonWYSIWYGeditor(BBedit,NoteTab+)IdonotknowIdon'tknow.IsendupdatestoourITpeopleandtheymakeitallhappen.I'mnotsurewhatourpreviouswebsitewasmanagedon,butitwasn'tWiscWebInhousebuiltCMScalledPAT(builtbyeHealthOfficeUWHospitalandClinics)InhousecustomASP.netCMSInternalRubyonRailsapplicationJoomlaJoomlaJoomlaJoomlaJoomlajoomlajoomlaJoomla!Joomla!,Mambo,Zope/Plone,MediaWikiJoomla,MyWebSpaceJoomla,RedDot(maybethat'swhat'snowreferredtoas"WiscWeb"?)Joomla,WeeblyJSframeworks(Angular,Backbone,Ember),Node.jsbloggingplatforms(Ghost),Joomla(why?!)



LiferayMarquiCMSMediawikiMicrosoftFrontPagemoodleMoodlenetobjectsfusion,inhousedesignedsoftwareNetBeansNotepad;custombuiltCMS;TerminalFouroldMyWebSpace,OpenAtriumOmekaphpphp/mysqlPHP/MySQLphp/mysqlphp/mysqlcodedsitesPHP/SQLSiteandFTPsharingaswellPloneProprietarytoolforpostingnewsstoriesdevelopedbyNickyearsagoRails,CustomPHP,JekyllrapidweaverSilverstripe,Craft,ExpressionEngineSitecoreSiteCoreand.NetApplicationsSitefinitySiteFinitySitefinitySitefinitySitefinitySitefinitytheContentManagementSystemthatisusedbymostunitswithintheSchoolofEducationSquarespaceSquareSpaceTemplatebasedautomatedgeneration(Sphinx)hostedonGithubpagesTumblr,blogspot,bloggerTypePad.Also,proprietarysystemsdevelopedinmypreviouscampusdepartment.variousproprietarysystemsvendordevelopedcustomCMSvim:)WeusetheDOItpageextensivelyforinternalpolicycommunication.web2pyWeeblyweeblyweeblyandplainHTMLcodewikispaces,FrontpageWixWix,SquareSpace,DreamweaverWix.com



Q18_9_TEXTWewouldliketoknowwhatcontentmanagementplatformsortoolsyouhaveusedanywhere,notlimitetoyourcurrentwebsite.Please,checkalltherelevantitemsbelow.CommentsBeforewemovedtoWiscWeb,departments/programsloggedintoabranchofourserveranddowloadedWordand/orhtmlfiles.Deptpublicsite+intranetsiteuseDrupal6.PlanwastomigratetoDrupal8,butdelaysinreleaseledustostartdevelopinganewdeptsitewithWordPress.DoingokaywithDreamweaverbutIthinkthefilesaregettingmessy.Dontknow.Dreamweaverisdifficultforustouse.example:http://www.uhs.wisc.edu/occhealth/ergonomics/index.shtmlFoundDreamweaverhardtouseHaveusedgooglesitesforotherorganizationalsupportofcampuswidegroups.Iamnotskilledinwebdevelopment,buthavetodoittohaveawebpresence.ItwouldbesomuchbetterifIhadaprofessionalIcouldusecontinually.IamnotsurehowtoanswerthisIamnotthewebprogrammeranddonottypicallyuseaCMS.Iamthestaffpersonwillingtolearnwhateverplatformthecollegedecidestogowith;thereforeIlearnenoughtoputourcontentupandmaintainthesite.IdonotknowIdon'tknowIdon'tknowwhatifthe"CMS"Iuseisoneofthese.Orforthatmatter,whattheKBis.IhavehadforreasonsoranothertousemanyoptionsbutotherthanWordPressorDrupalmostareinflexiableformostneeds.DrupalhasbeenthemostusefulandflexiableforawiderangeofpurposesalbeitWordPressisusefulforasimplecontentsite.Ihavenoidea.Idon'tmanageourstation'swebsite;mycoworkerdoesthat.IknowWrodPressbutIamnotsurewhatelseIuseWordPressformypersonalwebsiteIusuallyeditmyHTMLbyhand.OurofficestaffusesDreamweavertoupdatethesite.I'mnotsureifdoingablogonWordPresscounts,butIaddedit.IalsoincludedGoogleeventhoughI'veneverhadalivepageonit,buthaveplayedaroundwithit.I'mnotsureofallcontentplatformswe'veused.I'vebuiltalotofwebsitesusingmanydifferentCMSsandtools.Butcurrently,weareexclusivelyusingWiscWebCMS.LiferaywasmiserableMainsiteisSitefinity,othersarecustomcodedASP.NetorplainApache.

MostsitesareinWorpdress/Wealsohavesiteswrittenwithstraight/HTMl/CSS(wedonotusedreamweaver)usingRubyforneededfunctionality.//WehaveoneJoomlasitewearemigratingoffofinaaweekMyDNNwebsitelaunchedinJanuaryof2006.IconvertedtoCMSinMarchof2012.MyroleismoreadministrativeandadvisingNewssystembasicallyworksfinebuthassomelimitationsandglitches.Ourcollege'smainwebsiteisrunonWiscWeb,whileournewswebsiteusesWordPress.Ourwebsiteisancientandembarassingwehavenoresources(stafftimeormoneytohire)toimprovePHP



RailsappintegrateswiththepublicandintranetDrupalsitesviawebservicesSincethecreationofourdepartment(formerlyadivision)wehaveusedDOITwebhostingandCMS.SMPHcontrolsformat,weworkthroughthemtomaintainandupdatecontent

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