cmsf conference book

#cmsf13 Conference of Major Superannuation Funds 2013 1

ConferenCe Program

WELCOME TO CMSF 2013

With a Federal election on the horizon and a raft of new reforms set to be implemented in the coming months, this year’s Conference of Major Superannuation Funds could not come at a more critical time for the industry.

As AIST’s new CEO, it will be a particularly important, informative and exciting conference for me.

All of us who work in superannuation – as well as many of those who work in related financial services – are dealing with a myriad of new requirements, obligations and business challenges.

From 1 July this year, the industry enters a brave new world of MySuper. This date also heralds a new era of fund disclosure, increased data collection, commencement of SuperStream, investment challenges and the financial advice reforms.

To ensure you are in the best position to meet these encroaching deadlines and successfully launch new products into what is set to be a very competitive marketplace, CMSF’s program provides the latest updates from the regulators, policy analysts and other industry experts.

Governance is also high on CMSF’s agenda – in terms of the governance model of the trustee board, the numerous governance hurdles which super funds face when investing offshore and satisfying increased trustee obligations.

CMSF will also tackle the big-picture issues: High-profile speakers from Australia and abroad will challenge your thinking on world economics, post-retirement, the sustainability of the super system and more.

As always, CMSF will be offering the latest technology to help you engage with the conference. Delegates will be able to customise their own program via our mobile conference website and, this year, audience voting can be done via your own mobile phone. The twitter conversation continues to be a growing part of the CMSF experience and we encourage you to get involved.

And finally to complete the conference, Sir Bob Geldof will take to the stage for the closing plenary on Friday with his inspirational views on leadership, business, world politics and social justice.

This is only my third CMSF while, for some of you, it’s your 23rd conference. Your participation at the conference and your feedback is invaluable to AIST. I look forward to hearing your views and ideas over the next three days.

Yours sincerely,

Tom Garcia CEO

AIST Partners

Major Event Partner

Premium Partners

CMSF Event Partners

Media Partner

Industry PartnersAIST greATly vAlueS The SupporT of our InduSTry pArTnerS.

BRIDGEWATER

2 Conference of Major Superannuation Funds 2013 #cmsf13

ToIleTS

eScAlATorS

mobIle chArge-bArS

Great Hall Concourse

Registration & Secretariat

Great Hall 3 & 4Entrance to bConnected Expo

bConnected ExpoWelcome Reception & Super’s Got Talent5:45pm - 7:45pm Wednesday 20 March

Great Hall3 & 4

FOYER LEVEL

Plaza Ballroom Foyer

PlazaFoyer

Stairs

Lift

PlazaTerrace

(outdoors)

Lift

PLAZA LEVEL

Plaza BallroomConference Dinner7pm Thursday 21 March

Plaza Ballroom FoyerPre Dinner Drinks6:30pm Thursday 21 March

Plaza GalleryME Bank After Party10pm Thursday 21 March

Plaza Terrace RoomForums 2, 4 & 6

P1 & P2Governance & Leadership Stream

P3 & P4Round Table 1

P5Round Table 2WIS AGM

Great Hall1 & 2

Great HallFoyer Main

Entrance

Door 6

Door 8

MezzanineFoyer

MEZZANINE LEVEL

Great Hall 1 & 2, Doors 6 & 8Plenary SessionsForums 1, 3 & 5Operations, Administration & Insurance Stream - Parallel Stream 2

M1 & M2Investment Stream

M3Operations, Administration & Insurance Stream

M4Engagement StreamAIST AGM

M10Speakers Prep

VIP SuiteMedia Room

Stairs

Lift

Stairs & Lift

Venue Maps





Great Hall3 & 4

FOYER LEVEL


PlazaFoyer

Stairs

Lift

PlazaTerrace

(outdoors)

Lift

PLAZA LEVEL








Great Hall1 & 2


Entrance

Door 6

Door 8

MezzanineFoyer

MEZZANINE LEVEL





M10Speakers Prep

VIP SuiteMedia Room

Stairs

Lift

Stairs & Lift





Great Hall3 & 4

FOYER LEVEL


PlazaFoyer

Stairs

Lift

PlazaTerrace

(outdoors)

Lift

PLAZA LEVEL








Great Hall1 & 2


Entrance

Door 6

Door 8

MezzanineFoyer

MEZZANINE LEVEL





M10Speakers Prep

VIP SuiteMedia Room

Stairs

Lift

Stairs & Lift






Great Hall3 & 4

FOYER LEVEL


PlazaFoyer

Stairs

Lift

PlazaTerrace

(outdoors)

Lift

PLAZA LEVEL








Great Hall1 & 2


Entrance

Door 6

Door 8

MezzanineFoyer

MEZZANINE LEVEL





M10Speakers Prep

VIP SuiteMedia Room

Stairs

Lift

Stairs & Lift

Venue Maps

TrusTee of The Year award 2013

The AIST Trustee of the Year Award is proudly supported by Schroders

The AIST Trustee of the Year Award is a prestigious accolade which recognises an individual’s outstanding and significant contribution to the superannuation industry.

The 2013 Trustee of the Year will be announced during Plenary 1 on Wednesday 20 March.

Previous Trustee of the Year Winners:2012 Wilhelm HarnischCbus

2011Michael O’SullivanCareSuper

2010 David LeggoAvSuper

2009 Joint winners: Doug FryTasplanBill WattonVicSuper, Vision Super

2008Beth MohleHESTA

2007 John BurgeCareSuper

2006 Gerard NoonanJUST SUPER

2005John TaplinESSSuper

2004 David WhiteleySTA

2003 Barry WatchornCareSuper

2002 Dr. Diana OlsbergUniSuper

2001 Gary DavernFAB Scheme

2000 Beryl AsheSAS Corporation

1999 Bernie Fraser Cbus, ARF & STA

1998 Linda RubensteinHOSTPLUS

1997Graham WillisSTA

1996Ross GreenwoodJUST SUPER

1995 Ron LandCoalsuper

1994Robert Brown The Accountants Superannuation Fund


General Information

SeSSIonS

The plenary sessions, selected concurrent forums and parallel stream sessions will be held in Great Halls 1 & 2 entry via doors 6 & 8 only on the mezzanine level, Brisbane Convention and Exhibition Centre.

Please see the program section of the conference book for concurrent forum and parallel stream session locations. Please note: round table sessions and selected parallel stream sessions have limited seating.

conference regISTrATIon / SecreTArIAT

The Conference Registration Desk / Secretariat is situated on the Ground Floor opposite the main entrance (refer to maps).

The registration desk will operate from 8:00am until the conclusion of the conference each day. Please visit the secretariat for all conference enquiries.

Conference Telephone: +61 7 3308 3214 Conference Facsimile: +61 7 3308 3216 Registration Desk: +61 7 3308 3540

medIA room

The Media Room is located on the mezzanine level in the VIP Suite (refer to maps). Janet de Silva, Media & Communications Manager, AIST will be available to assist with all media enquiries. Please contact Janet on 0448 000 499.

dreSS code

Neat business casual for all sessions, you may wish to bring a jacket as room temperatures fluctuate. For the networking functions, the dress code is lounge suite/evening wear.

nAme bAdgeS/ScAnnIng

All participants will be issued with a bar-coded name badge at registration. In order to attain your hours of attendance, you must be scanned at the entrance to all sessions. Your hours count towards the AIST Member Accreditation Program. These records are also for statistical purposes.

Participation in the scanning of your name badge is compulsory.

Please ensure that you wear your name badge at all times and if misplaced, see the staff at the registration desk as soon as possible to obtain a replacement.

proudly supported by our AIST partner


mobIle webSITe - downloAd InSTrucTIonS

Simply enter www.cmsf2013.mobi into the address bar of your smartphone/tablet’s browser (be careful not to enter it into the Google search bar). Please note: the CMSF Mobile Website is not an app, so there’s no need for any app store downloads!

Bookmark the site as an icon to your home screen for easy access anytime you need it.

what you can do with the cmSf mobile website:

— View the entire CMSF program, including speaker biographies

— Create your own personalised schedule

— Take notes within session information

— See who else is attending and enhance your own personal profile

— Read useful info on social events, local restaurants & how to get to the venue

— Provide session and event feedback

— Voting & Polling

To create your profile on the mobile website:

— Visit the delegates section at www.cmsf2013.mobi and enter your email address to access your profile, then click on the Add/Edit your Profile button and update the relevant fields.

If you have any questions, please see AIST staff at the registration desk.

luggAge STorAge on fInAl dAy

On Friday 22 March, a luggage storage area will be set up in the lower foyer – access via foyer level. The lower foyer provides easy access to the taxi rank, bus collection along with the South Brisbane Airtrain Station which is located alongside the Exhibition Centre.

The luggage storage area will be open from 8:00am – 4:00pm.

Please note: if you utilise the luggage storage facility please ensure that you retrieve your luggage before the specified closing time.

AIrporT TrAnSferS

Coaches from the Brisbane Convention and Exhibition Centre to the Brisbane airport will be provided at the following times on Friday 22 March:

— 2:00pm

— 2:15pm

Approximate travel time is 25 minutes to the airport.

To book your seat, please advise an AIST staff member at the Registration Desk, Brisbane Convention & Exhibition Centre.

Coaches will depart the Brisbane Convention and Exhibition Centre from Glenelg Street (access via the lower foyer) and drop off at the main entrance to the Brisbane Domestic Airport.

cmSf lIve!

FTV provides all the video at CMSF and produces the online daily conference news. Log on to the conference news each day during the conference to see what you might have missed. CMSF plenary sessions will be available on AISTTV at http://aisttv.tv/conferences/


conference preSenTATIonS

Speaker presentations will be available to download from the AIST website – www.aist.asn.au within two weeks of the conference close.

Survey

A general conference survey will be emailed to all conference participants at the conclusion of the conference. Your feedback provides valuable information for future planning; please take the time to complete the survey.

conTInuIng profeSSIonAl developmenT

A statement of attendance may be requested to be issued via email confirming the total number of session hours (not points) attended over the conference. Please contact AIST to request a statement of attendance via Phone: +61 3 8677 3800 or Email: [email protected]

SupporTed SpeAkerS

International Speaker – premium partner

plenary 2 – premium partner

plenary 6 – premium partner

SupporTed STreAmS

Investment Stream – AIST partner

dISclAImer

The conference book and program are correct at the time of printing. However, AIST reserves the right to change the information where required.

InSurAnce

AIST will not be responsible for any claims regarding travel and registration costs. Please obtain your own insurance if you have any concerns.

SpecIAl needS

We endeavour to ensure delegates with special needs are catered for. Should you require particular assistance, please see the staff at the secretariat.

SAVE THE DATEThe annual AIST Awards for Excellence will be held on Thursday 28 november, 2013 at the Sofitel melbourne on collins.

WinnErS AiST 2012 AWArDS for ExcEllEncE Super Member Services Award for Excellence UniSuper Member Services Team

Super Business Development Award for Excellence Michele Herbert, HESTA

Super Finance Award for Excellence Adam Bullock, Industry Fund Services

Super Investment Award for Excellence HESTA - Income Stream Working Group

Super Operations/Administration Award for Excellence Tim Baker, RBF

WinnErS AiST 2012 ScHolArSHipSLeader Development Scholarship – Fund Staff Louise du-Pre Alba, AustralianSuper

Leader Development Scholarship – Trustee Director Klaus Zimmermann, HESTA

WinnErS AiST 2012 communicATionS AWArDSCommunication Award for Excellence – Annual Report Cbus

Communications campaign/project (funds under $5B FUM) legalsuper

Communications campaign/project (funds under $10B FUM) Local Government Super

Communications campaign/project (funds over $10B FUM) HESTA

Platinum Communication Award HESTA

With thanks to the 2012 Awards for Excellence and Leader Developent Scholarships Industry Partners for their support:

nominATionS opEn July 2013www.aistawards.asn.au


bConnected Expo

pASSporT compeTITIon

Enter the bConnected Expo Passport competition to win an iPad mini. To be in the running, visit each booth with your passport, get a “Visa” stamp from every exhibitor and place your completed passport in the entry box located in the bConnected Expo Hall. Passports can be found in your conference name tag.

The winning entry will be drawn during morning tea on Friday 22 March.

meeTIng SpoT

The most convenient place to grab a coffee and network with clients and colleagues is the Meeting Spot located in the centre of the bConnected Expo Hall, right in the heart of all the action.

proudly supported by our cmSf event partner

chArge bArS / InTerneT STATIonS / wI-fI

Charge your phone or tablet at one of the Charge Bars located throughout the venue and bConnected Expo Hall. Access your emails, do some internet banking or just surf the web on the internet station, also located in the bConnected Expo Hall. Complimentary Wi-Fi is also available throughout the venue - Network: CMSF2013, Password: brisbane2013.

Program Reference Group

Alistair barker AustralianSuper

Shawn blackmore AustralianSuper

chris briant Tibra Investment Management

laurie buchanan NGS Super

John carlile LUCRF Super

david coogan PwC

michael daddo The Shannon Company

louise davidson Cbus

benedict davies UniSuper

cathy deehan AIST

rob demasi AIST

louise du pre Alba AustralianSuper

nick duffy AIST

chris field J.P. Morgan

Tom garcia AIST

meegan george AIST

Jon glass Media Super


Jason gracanin Pillar

Alissa harnath AIST

david haynes AIST

Theresa hoogland AIST

laurence Jarvis BNP Paribas Securities Services

ross kent AllianceBernstein

ray king Mercer

Sonja lee Towers Watson

brenda mills REST

paul murphy ACSI

gerard noonan Media Super / AIST

robert nunez IFSIB

maree pallisco Ernst & Young

Stephen pratt Prime Super

eva Scheerlinck AIST

Sam Sicilia HOSTPLUS

michael Strachan Equip

peter Theodorakopoulos CareSuper

peter Treseder AustralianSuper

hans van daatselaar Superpartners

daphne van der oord Man Investments

duncan welsh IFM

cate wood CareSuper / AIST

charles woodhouse QSuper

conference orgAnISerS

nicole browne Conference and Events Manager

lee kane Senior Conference and Events Coordinator

Annmaree lourey Conference and Events Coordinator

nicole vaughan Events Administration Assistant

conference STAff

Stephanie barnett AIST

Jo crooks AIST

Janet de Silva AIST

cathy deehan AIST

rob demasi AIST

nick duffy AIST

Tom garcia AIST


meegan george AIST

david haynes AIST

Theresa hoogland AIST

Tim Ironside AIST

rhonda Ison AIST

kylie Jewell AIST

genevieve Johnson AIST

dale lacy AIST

Jen leeson AIST

mark li AIST

John lynch AIST

maryann mannix-white AIST

danny rouse AIST

eva Scheerlinck AIST

meredith wall AIST

richard webb AIST

Taylor beaty CMSF Volunteer

mary doyle CMSF Volunteer

Sarah hayes CMSF Volunteer

katelyn Judge CMSF Volunteer

cathy mclaren CMSF Volunteer

michelle pullen CMSF Volunteer

kristy Sinclair CMSF Volunteer

caitlin Zillman CMSF Volunteer

AIST boArd of dIrecTorS

nAme poSITIon fund cATegory

cate wood President CareSuper Trustee Representative Director

gerard noonan Deputy President Media Super Trustee Representative Director

robyn buckler, fAIST Director HOSTPLUS Trustee Representative Director

greg cantor, fAIST Director Australian Catholic Superannuation and Retirement Fund

Fund Staff Representative Director

Ann drohan, fAIST Director HESTA Fund Staff Representative Director

Angela emslie, fAIST Director HESTA Board Appointed Director

Alix Sachinidis Director MTAA Trustee Representative Director

danielle press Director Equip Fund Staff Representative Director


AIST AccredITed memberS

lIfe memberS:Mavis Robertson, AM, FAIST(Life)

fellowS:Nicholas Allen, FAIST, Allen, Allen and PartnersIan Armstrong, FAIST, REI SuperDiedre Bell, FAIST, MTAA SuperRoyston Bennett, FAIST, AMIST SuperRoss Bernays, FAIST, HIPJohn Bird, FAIST, ESI SuperDeborah Blakey, FAIST, HESTATony Brain, FAIST, Deloitte Touche TohmatsuArthur Brotherhood, FAIST, HIPRobyn Buckler, FAIST, HOSTPLUSDavid Buley, FAIST, NGS SuperJohn Burge, FAIST, CareSuperStephen Burke, FAIST, HESTAAnn Byrne, FAIST, ACSIGregory Cantor, FAIST, ACSRFJohn Carlile, FAIST, LUCRFColin Cassidy, FAIST, HOSTPLUSNeil Cassidy, FAIST, TasplanCristina Cifuentes, FAIST, First State SuperTony Clarke, FAIST, IFFPNeil Cochrane, FAIST, Commonwealth Bank Officers Super FundSimon Cocker, FAIST, TasplanJustin Colley, FAIST, ACSRFThe Hon. Peter Collins, AM, FAIST, HOSTPLUSDavid Coogan, FAIST, PricewaterhouseCoopersJoy Cooper, FAIST, SPEC SuperSusanne Dahn, FAIST, ESSSuperLouise Davidson, FAIST, CbusRon Davis, FAIST, SAS Trustee CorporationGlenn Davis, FAIST, Maritime SuperAlison Dixon, FAIST, HESTABrett Dolling, FAIST, MTAA SuperJim Docherty, FAIST, AustralianSuperAnn Drohan, FAIST, HESTAJean Elborn, FAIST, Local Government SuperNeroli Ellis, FAIST, RBFAngela Emslie, FAIST, HESTAAndrew Fairley, FAIST, EquipJohn Farrington, FAIST, EquipJoseph Farrugia, FAIST, Catholic Super

Darryl Florance, FAIST, AustralianSuperAndrew Gledhill, FAIST, MTAA SuperSandy Grant, FAIST, CareSuperSam Hallab, FAIST, ACSRFScott Harris, FAIST, MTAA SuperSaia Havili, FAIST, Retirement Fund Board of TongaDavid Haynes, FAIST, AISTIvan Jones, FAIST, FutureplusJohn Jones, FAIST, AustQPeter Jones, FAIST, MTAA SuperKevin Kelly, FAIST, EquipSean Kelly, FAIST, TasplanPeter Lambert, FAIST, Local Government SuperJulie Lander, FAIST, CareSuperBernadine Lawrence, FAIST, Toyota SuperSean Leonard, FAIST, Connect SuperJohn Lynch, FAIST, AISTTroy Maguire, FAIST, IAG & NRMA Superannuation PlanJan McMahon, FAIST, SuperSAGraham Millar, FAIST, MTAA SuperElizabeth Mohle, FAIST, HESTAIan Morante, FAIST, Nationwide Super FundDavid Moxon, FAIST, Vision SuperPatricia Newby, FAIST, InvescoCraig Offenhauser, FAIST, SPA Staff Superannuation FundDavid O’Sullivan, FAIST, LUCRFLindsay Oxlad, FAIST, StatewideIan Pepper, FAIST, AustralianSuperRobyn Petrou, FAIST, ESI SuperElisabeth Pohl, FAIST, CbusGary Powell, FAIST, SuperSAIan Robertson, FAIST, Local Government SuperMark Robertson, FAIST, HOSTPLUSStephen Rowbottom, FAIST, HOSTPLUSStephen Rowe, FAIST, SuperSASteven Rubic, FAIST, HIPElana Rubin, FAIST, AustralianSuperGraeme Russell, FAIST, First SuperThe Hon. Susan Ryan, AO, FAIST, IAG & NRMA Superannuation PlanAlix Sachinidis, FAIST, MTAA SuperNeil Saxton, FAIST, HESTAStephen Sefton, FAIST, First State SuperMichael Skully, FAIST, UniSuper


Jonathan Street, FAIST, IAG & NRMA Superannuation PlanJack Sullivan, FAIST, AMISTGeorge Toemoe, FAIST, HIPKieren Turner, FAIST, Auscoal SuperMirek Uchanski, FAIST, Clough Superannuation FundDr Walter W.J. Uhlenbruch, FAIST, AustralianSuperEric Vine, FAIST, MTAA SuperCraig Walker, FAIST, MTAA SuperAnthony Wallace, FAIST, HIPPaul Watson, FAIST, Military SuperGarry Weaven, FAIST, IFMRod White, FAIST, LUCRFDarryl Whittaker, FAIST, HOSTPLUSGrahame Willis, FAIST, AustralianSuperMaria Wilton, FAIST, Franklin TempletonCameron Wood, FAIST, ACSRF

ASSocIATeS:Louise Aracas, AAIST, AGESTMark Ashby, AAIST, HESTANetty Broekman, AAIST, ACSRFGlenn Bunney, AAIST, HESTANick Cowling, AAIST, HESTATheodore Eftimiadis, AAIST, LUCRFLuke Fraser, AAIST, HESTAJoshua Gaughan, AAIST, MTAA SuperCheryl Heath, AAIST, HESTALindsay Jones, AAIST, RBFGerry Kandelaars, AAIST, Telstra SuperDavid Keating, AAIST, AustralianSuperAlan Kent, AAIST, SA Met Fire Service SuperElaine Lawler, AAIST, HESTAPeter Mitchell, AAIST, MTAA SuperNicholas Mowat, AAIST, IAG & NRMA Superannuation FundTracee Mulvihill, AAIST, ACSRFNeil Randall, AAIST, HOSTPLUSKathryn Reynolds, AAIST, Nationwide Super FundSusan Schlesinger, AAIST, MTAA SuperPhilip Seals, AAIST, MTAA SuperNic Szuster, AAIST, Local SuperSamuel Joseph Thompson, AAIST, HESTAPatrick Toffoli, AAIST, HESTA

AffIlIATeS:Lachlan McBain, AIST(Aff), TWUSUPER

AIST is pleased to once again coordinate the Super Grads program commencing in February 2014. We are looking for expressions of interest from our members to employ the next generation of industry leaders.

Around 100 grads have completed the program since its inception in 2004 with over 80% still working in the industry today. AIST will recruit grads from a variety of disciplines to complement your existing team.

This unique twelve-month program gives graduates the opportunity to learn and develop as a group as well

as within the fund or organisation that engages them. The program includes a number of residential training programs, attendance at CMSF 2014, completion of RG 146, assorted soft-skills training and much more. Recruitment for the program will commence in April 2013 with a view to finalising graduate appointments by September 2013.

We aim to develop people who are genuinely committed to making a difference to the quality of retirement for working people and their families.

For further information please contact:Eva Scheerlinck, Executive Manager Governance

[email protected]

www.aist.asn.au/supergrads

Don’t miss your chance to be a part of SuperGrads 2014


Conference Networking Events

morning and Afternoon Tea

Morning and afternoon tea during the conference will be held in the bConnected Expo Hall and is proudly supported by our CMSF Event Partner:

lunch

Lunch will be held in the bConnected Expo Hall on Wednesday 20 March and Thursday 21 March. A light lunch will be provided at the conclusion of the conference on Friday 22 March outside doors 6 & 8 on the Mezzanine level.

wedneSdAy 20 mArch

welcome reception & Super’s got Talent competition

Time: 5:45pm – 7:45pm Venue: bConnected Expo Hall

Join in the excitement of seeing our talented ‘super’ stars lurking behind those suits and skirts during the Welcome Reception.

Dress code: Neat business casual - as the Welcome Reception continues on from the conference sessions.

The welcome reception and Super’s got Talent competition is proudly supported by our premium partner

ThurSdAy 21 mArch

pre dinner drinks

Time: 6:30pm – 7:00pm Venue: Plaza Ballroom Foyer, Plaza Level, Brisbane Convention and Exhibition Centre.

conference dinner

Time: 7:00pm – 12:00am Venue: Plaza Ballroom, Plaza Level, Brisbane Convention and Exhibition Centre.

The conference dinner will include a 3 course meal, entertainment and dancing.

Dress code: Lounge suit/evening wear (no tie necessary).

The conference dinner is proudly supported by our premium partner


me bank After party

Time: 10:00pm till late Venue: Plaza Gallery, Plaza Level, Brisbane Convention and Exhibition Centre.

proudly supported by our major event partner

Annual raffle

At CMSF 2012, in excess of $45,000 was raised from your generous support of the annual raffle and charity golf day combined. In 2013 the raffle will be held during the conference dinner on Thursday 21 March with lots of fabulous prizes to be won.

Please support our annual raffle for the National Breast Cancer Foundation and the Prostate Cancer Foundation of Australia. Raffle tickets are 1 for $10, 3 for $20 or 10 for $50.

Silent Auction

We will again be conducting an incredible silent auction as a part of our conference dinner to support the National Breast Cancer Foundation and the Prostate Cancer Foundation of Australia, in addition to funds raised from the raffle and charity golf day.

Items will be available to bid on throughout the night. Simon Braham from Maharb Group - proud partner of Icons of Fundraising – will be coordinating the auction and will be in attendance during the evening to assist with any queries or delivery arrangements. Payment is easy and can be made by cash, EFTPOS or credit card.

The silent auction will start at 6:30pm and will close at approximately 10:30pm.

CMSF mobile website

www.cmsf2013.mobiCMSF conference book

www.issuu.com/aistbuzz

Don’t want to carry around the CMSF conference book? Then bookmark the interactive CMSF 2013 mobile website, it can be accessed on any smart phone or tablet device and puts the conference in the palm of your hand. You can also access an online version of the conference book for easy access from any mobile device.

how To AcceSS The cmSf mobIle webSITe on your phone or TAbleT devIce:

Simply enter www.cmsf2013.mobi into the address bar of your smartphone/tablet's browser. (Be careful not to enter it into the Google search bar).

Then bookmark the site as an icon to your home screen for easy access anytime you need it. No need for any app store downloads.

SeSSIon voTIng

This year you can vote and ask questions during every session by using your mobile phone. Simply text or tweet in your question or survey response. Full instructions will be provided in each session room.

whAT you cAn do wITh The cmSf mobIle webSITe:

— View the entire CMSF program

— Create your own personalised schedule

— Take notes within session information

— Participate in session polls and voting

— Private message and live chat with other delegates

— See who else is attending and enhance your own personal profile

— Read useful info on social events & how to get to the venues

— Provide session and event feedback

— Vote in Super’s Got Talent.

TwITTer

@cmsf13 and use #cmsf13 in your tweets

fAcebook

facebook.com/aistbuzz

TVAIST Tv

aisttv.tv

To read our social media etiquette guide visit the ‘Information’ tab at www.cmsf2013.mobi

Social Media Partner CMSF 2013

CMSF GoES MobIlE

AIST 2013Event and Conference Program

EVENT LOCATION DATE

Conference of Major Superannuation Funds (CMSF) Brisbane 20 - 22 March

Employer Engagement Symposium Melbourne 21 May

Marketing Symposium Sydney 18 June

Client Services Symposium Sydney 19 June

Administration Symposium Melbourne 15 August

Australian Superannuation Investment Conference (ASI) Gold Coast 4 - 6 September

Fund Governance Symposium Melbourne 22 October

Insurance Symposium Melbourne 23 October

Awards for Excellence Melbourne 28 November

Conference of Major Superannuation Funds (CMSF) 2014 Gold Coast 24 - 26 March 2014

Global Dialogue Shanghai, Beijing 27 May - 3 June 2014

AIST & IFS LEGALHelping to build exceptional super fund boardsIn today's complex business environment, it is crucial that superannuation fund boards perform at optimum levels to deliver the best possible outcomes for their members.

The recently amended trustee director covenants and APRA's finalised Prudential Standards set new benchmarks for board performance.

Reviewing the capabilities of your board and individual directors is key to understanding your fund's capacity to tackle the challenges of the future and the associated risks.

Independent board performance reviews are now a prudential requirement, at least every three years. AIST and IFS Legal offer a proven Independent Board Performance Review service to assist superannuation boards. These reviews assist boards to understand the 'people factor' in board deliberations and ensure that collegiality leads to accountable and sustainable outcomes for members while underscoring governance credibility.

For more information contact us:

Eva Scheerlinck AIST [email protected] 03 8677 3800

Ben Grant IFS Legal [email protected] 03 8677 3888


Program at a Glance

Wednesday 20 March8:15am – 10:30am AIST AGM & MeMber only brIefInG – including breakfast

Location: M4, Mezzanine Level

10:45am – 11:00am ConferenCe WelCoMe

Location: Great Hall 1&2, Doors 6&8, Mezzanine Level

11:00am – 12:30pm PlenAry 1

SUPer Q&A WITH Tony JoneS

Plenary 1 includes the Trustee of the year Award presentation, proudly supported by our Premium Partner


12:30pm – 1:30pm PlenAry 2

beHAVIoUrAl eConoMICS – THe PSyCHoloGy beHInD fInAnCIAl DeCISIonS

Proudly supported by our Premium Partner


1:30pm – 2:25pm lUnCH

Location: bConnected Expo, Great Hall 3&4, Foyer Level


WHAT’S GoInG on In THe UnITeD STATeS & eUroPe? international speaker


3:25pm – 3:50pm AfTernoon TeA

Proudly supported by our CMSf event Partner


3:50pm – 4:50pm

Investment Stream proudly

supported by

PArAllel STreAM 1 – for full session details see page 23 & 24

InVeSTMenT GoV/leAD enGAGeMenT

Corporate governance in Asia: unravelling the mystery international speaker

Location: M1 & M2, Mezzanine Level

regulator update: APrA & ASIC

Location: P1 & P2, Plaza Level

Under 35 and loving it!


oPS/ADMIn/InSUr roUnD TAble 1 roUnD TAble 2

Simplifying the admin, not the relationships


Staying ahead of the curve on risk management


After tax investing – are we there yet? (session capped at 40)

Location: P5, Plaza Level


exAMInInG THe eQUITy HolDInG of AUSTrAlIAn SUPer fUnDS: Too HIGH, Too loW or JUST rIGHT?


5:45pm – 7:45pm WelCoMe reCePTIon & SUPer’S GoT TAlenT!




Thursday 21 March9:00am – 10:00am ConCUrrenT forUMS

forUM 1 forUM 2

How member centric is your organisation really?


Knowing the SMSf space

Location: Plaza Terrace Room, Plaza Level

10:00am – 10:30am MornInG TeA



10:30am – 11:30am


supported by



Making every basis point count - maximising investment efficiency international speaker


Investment governance – make sure your fund is in the driving seat international speaker


Settling down, time to make some decisions



How data reporting standards will change the super world


Caught in the middle?


UK trade & investment: UK infrastructure, an update & UK industry support in China (session capped at 40)


11:35am – 12:35pm ConCUrrenT forUMS

forUM 3 forUM 4

Portfolio construction – achieving your return objective in a low interest rate environment international speaker


Military leadership lessons and moral courage


12:35pm – 2:00pm lUnCH & neTWorKInG


12:35pm – 2:00pm

WoMen In SUPer AGM AnD neTWorKInG lUnCH

(WIS Members only)


2:00pm – 3:00pm


supported by



Investing in 2013: themes, opportunities and risk in a post-crisis world international speaker


lifting the lid on portfolio holdings international speaker


The silver haired tsunami



MySuper: what’s been done & what’s left to do?


The fundamental impact that mergers will have on insurance


The age of retirement: policies, consequences and options (session capped at 40)



3:00pm – 3:30pm AfTernoon TeA



3:35pm – 4:35pm


supported by



How to keep innovation alive and well – learning from some of our leading lights in the field


Disclosure and transparency: remuneration, diversity, risk and other challenges


Mobile is taking over, whether you like it or not!



What is driving premium rates in the group risk insurance market?


Climate impacts in Australia - what they will mean for investors


fraud and misconduct in the superannuation industry (session capped at 40)


6:30pm – 7:00pm Pre-DInner DrInKS

Location: Plaza Ballroom Foyer, Plaza level

7:00pm till late ConferenCe DInner


Location: Plaza Ballroom, Plaza Level

10:00pm till late Me bAnK AfTer PArTy

Proudly supported by our Major event Partner

Location: Plaza Gallery, Plaza Level


Friday 22 March9:00am – 10:00am ConCUrrenT forUMS

forUM 5 forUM 6

The next generation of default account arrangements


A long way to the finish line


10:05am – 11:05am


supported by



Infrastructure: three sides of the story


Audit functions in a new era


exploring emotion in member engagement



The evolution of customer experience strategy


Default portfolio construction: a deep dive


PrI Australia network Meeting (open to PRI signatories only) (session capped at 40)


11:05am – 11:30am MornInG TeA



11:30am – 12:30pm PlenAry 5

SUPer In 2030


Includes presentation of Superratings awards


UP CloSe & PerSonAl WITH SIr bob GelDof

international speaker

Proudly brought to you by our Premium Partner


1:30pm – 1:40pm ConferenCe CloSe


1:40pm – 2:00pm lIGHT lUnCH

Location: Outside Doors 6&8, Mezzanine Level


Parallel Streams

USe The beloW SeSSion overvieWS To eaSily coMPare The Parallel STreaMS

Parallel STreaM 1 – Wednesday 20 March, 3:50pm – 4:50pm InVeSTMenT – Corporate governance in ASIA: unravelling the mystery

As super funds increase their exposure to investment in Asia, an understanding of the myriad of corporate governance issues will become critical to success. Jamie Allen leads the Asian Corporate Governance Association and will talk through the key corporate governance issues for major Asian markets, illustrating the major concerns with a series of real-life case studies.

Speaker:Jamie Allen – Secretary General, Asian Corporate Governance Association (Hong Kong)

Chair:Louise Davidson – Environmental, Social & Governance Investment Manager, Cbus

location:M1 & M2, Mezzanine Level

GoV/leAD – regulator update: APrA & ASIC

There is so much happening in the regulatory space, with deadlines looming. Has your fund covered all the bases? Do you know where things are up to, and what the regulators expect from you?

The speakers in this session will update you on the reform agenda, provide you with all the key dates and give you feedback on industry perspectives regarding compliance matters. APRA and ASIC will answer your questions on MySuper applications, new prudential and reporting requirements as well as discuss building good relationships with your regulators.

Speakers:Ross Jones – Deputy Chairman, APRAGreg Tanzer – Commissioner, ASIC

Chair:Tom Garcia – Chief Executive Officer, AIST

location:P1 & P2, Plaza Level

enGAGeMenT – Under 35 and loving it!

Engaging members under 35 is tough…some might say impossible!

So how do some of Australia’s biggest brands get the job done? Join us in this session as our panel gives insights from their own businesses, clients and experiences.

Take away some tips and tricks from leaders in engaging this lucrative market, as well as some current research on attitudes of Gen Y and super.

Panellists:Dion Appel – Chief Executive Officer, Lifelounge AgencyBrett Nossiter – DAB+ & Syndication Program Director, DMG Radio

Chair: Michael Daddo – Managing Director, The Shannon Company

location:M4, Mezzanine Level

oPS/ADMIn/InSUr – Simplifying the admin, not the relationships

How is the industry going to convert 850,000 employers into changing their ways? Employers are generally reluctant clientele and this workshop will explore the effects of disintermediation.

With the implementation of gateways, eCommerce and web security concerns, the way funds communicate and deal between each other will also change. Big dollars are being spent on IT and operations whilst funds are being squeezed by auto consolidation. Will technology cause employers to forget the relationship the fund has worked so hard for?

Speakers:Graham Sammells – Chief Executive Officer, IQ GroupBrad Pragnell – Head of Industry Policy, Australian Payments Clearing Association

Chair:Debby Blakey – Deputy CEO, HESTA



roUnD TAble 1 – Staying ahead of the curve on risk management

AIST and the Actuaries Institute have recently repeated our 2011 survey on risk management in super funds.

We report on trustees’ level of concern about a wide range of risks, and the reporting and management of these – comparing the 2013 results with 2011.

The workshop will discuss the status of risk management in the industry and implications of the survey outcomes.

Speaker:Jules Gribble, Director, Enterprise Metrics

facilitator:Richard Webb, Policy & Regulatory Analyst, AIST


roUnD TAble 2 – After tax investing – are we there yet? (session capped at 40)

With the 1 July requirement to consider taxation when making investment decisions looming, experts in the field will update attendees regarding leading practice in the area, including a Fund that will share its journey.

By attending this session you will:

— Recap what is expected by 1 July;

— Learn new areas of focus in the field;

— Discover what things some leading Funds, Fund Managers and Custodians are doing in this important area; and

— Learn about a particular Fund’s experience, which will help determine what direction your fund should now be heading in.

Speakers:Raewyn Williams – Director, After-Tax Investment Strategies, Russell InvestmentsDaniel Cheever – Vice President, Head of Superannuation, State StreetRobyn Petrou – Chief Executive Officer, Energy Super

location:P5, Plaza Level


Parallel STreaM 2 – Thursday 21 March, 10:30am – 11:30am InVeSTMenT – Making every basis point count – maximising investment efficiency

Positive returns for members are not guaranteed, however one thing that is guaranteed is that unnecessary costs in portfolios will reduce member returns. Three speakers share practical insights into how you can maximise returns by stripping unnecessary costs out of investment portfolios.

By attending this session you will learn how to identify some key areas of waste in your fund and why it is sometimes difficult to identify and prevent. Discover how to take practical steps to stamp this waste out, so as to maximise the dollars retained in members’ pockets and hear how one fund has taken the path of waste minimisation with the results achieved to date.

Speakers:Dr David Stein – Chief Executive Officer, Parametric (USA)Sally Corbett – Principal, MercerGraeme Arnott – Chief Operating Officer, First State Super

Chair:Chris Briant – Chief Executive Officer, Tibra Investment Management


GoV/leAD – Investment governance – make sure your fund is in the driving seat

There is no universal or global definition of investment governance, therefore it is up to funds to decide on the mix of elements that make up their investment governance policies. Lack of investment governance can potentially have significant effects for members account balances and fund portfolios.

This session will explore not only the decision making process behind what stocks you hold or exclude, but also the process of the investment from inception, through execution and beyond.

Speakers:Angela Docherty – Director, Wilton Associates (UK)Peter Curtis – Head of Investment Operations, AustralianSuper

Chair:Sue Dahn – Partner, Pitcher Partners


enGAGeMenT – Settling down, time to make some decisions

When it comes to segment marketing, the automotive industry knows how to target different demographics, old/young, families/singles, men/women etc.

In this session, see how the car industry aims to engage with 35 – 55 year olds and learn how they market certain makes and models to this key demographic. A super fund may not have makes and models, but it does have features and benefits that it wants members to be aware of.

Learn from the ideas used by a different industry and adapt them to tell your story to this member demographic, so that they can makes decisions when it matters.

Speaker: Andrew Moore – National Marketing Manager, Suzuki Australia

Chair:Peter Treseder – National Education Manager, AustralianSuper


oPS/ADMIn/InSUr – How data reporting standards will change the super world

This session will explore new data reporting standards. APRA reporting standards will require an enormous number of new obligations; product dashboard; changes to insurance; changes to fee structures and much more.

The panellists come from different viewpoints of where and how data is housed and collected. Framed from a policy perspective, the discussion will be based on what we know and what the implementation issues are expected to be.

Panellists:Marian Azer – Head of Product, Global Fund Services, Australia & New Zealand, J.P. MorganSean Hill – Partner, KPMGHans van Daatselaar – Manager, Strategy & Policy, Superpartners

Chair:Louise du Pre-Alba – Head of Policy, AustralianSuper

location:Great Hall 1&2, Doors 6&8, Mezzanine Level


roUnD TAble 1 – Caught in the middle?

Activist groups are increasingly viewing super funds as stakeholders in their own campaigns, with members themselves often involved. Does this represent a new threat for funds? Or could it be an opportunity? Should funds welcome this challenge? Or should they be shoring up their defences? Could it be turned to their advantage? And what about the Sole Purpose Test?

In this interactive session, we will have the opportunity to hear from a well-known governance professional about their experiences dealing with NGOs, before workshopping ideas for rules of engagement going forward.

Interviewer: Susheela Peres da Costa – Head of ESG Services, Regnan

expert:Ros McKay – Governance Manager, VFMC


roUnD TAble 2 – UK trade & investment: UK infrastructure, an update & UK industry support in China (session capped at 40)

The latest infrastructure projects available for superfund investment in the UK.

UK industry support for the AIST Mission to China (taking place May-June 2014).

Support for Australian funds navigating China.

Speakers:British Diplomat Scott Strain – Deputy Consul-General to New South Wales and Director of UK Trade & Investment Australia and New Zealand



Parallel STreaM 3 – Thursday 21 March, 2:00pm – 3:00pm InVeSTMenT – Investing in 2013: themes, opportunities and risk in a post-crisis world

In a post GFC world where profits have to be competed for and debt is scarce, are we in a new paradigm? A new ‘normal’?

Join us in this session where Global CIO of Mercer Investments, Andrew Kirton, argues that hoarding cash, and buying the ‘least risk asset’ won’t produce returns, that developments are less likely to be driven by macro-consideration and our focus needs to be on business and investment fundamentals if investors are to earn the order of returns expected of them by their beneficiaries.

And turning to risk, the realignment of developed economies to a post-Lehman world of deleveraging, fiscal austerity and lower trend growth (the new normal) calls for a re-examination of mean reversion assumptions in the global markets. Philip Lawlor, Managing Director of FTSE Research & Analytics, will discuss how a change in the macro paradigm requires a more holistic appraisal of risk. In particular, the drivers behind elevated market volatility and whether this will be a persistent investment headwind.

Speakers:Andrew Kirton – Global CIO Investments, Mercer (UK)Philip Lawlor – Managing Director, Research & Analytics, FTSE Group (UK)

Chair:Kerrie Howard – Institutional Client Director, Schroders


GoV/leAD – lifting the lid on portfolio holdings

Under new legislation, members of Australian super funds will soon have access to full details of their super funds’ portfolio holdings. What are the issues associated with providing members with the option to obtain this information? How will funds present these details?

Benjie Fraser, an international pension governance expert will provide insights into the portfolio disclosure practices of overseas funds. Hilary Spear, a communications expert from an Australian super fund will talk about the utility of this information for members and the disclosure solutions funds might consider.

Speakers:Benjie Fraser – Global Pensions Executive, J.P. Morgan Investor Services (UK)Hilary Spear – Head of Investor Education – Investment, AustralianSuper

Chair:Paul Murphy – Manager - Institutional Investments, ACSI


enGAGeMenT – The silver haired tsunami

One of the most pressing issues for fund engagement will be the tsunami of members moving into post-retirement.

Does your fund have the engagement model to deal with this pending influx of members?

This session will explore attitudes to super and retirement, and the strategies employed by Australia’s leading insurer for the over 50’s market.

Speakers: Michael O’Neil – Chief Executive Officer, National Seniors AssociationNatasha Fenech – Executive General Manager – Customer, Product & Pricing, Personal Insurance Suncorp (APIA)

Chair:John Farrington, FAIST – Executive Officer - Clients & Relationships, Equip


oPS/ADMIn/InSUr – MySuper: what’s been done & what’s left to do?

By now funds are well down the path to MySuper. Applications have been drafted, there has been much debate and discussion, and policies and procedures have been written. Despite all this work, there is still more to be done.

This is an opportunity to quantify what’s left and to determine what hasn’t been fully addressed. Take this opportunity to review the growing checklist of required implementation. Many elements of MySuper are interrelated and it’s important to consider the impact to members.

Speaker: David Haynes, FAIST – Project Director, AIST

Chair:Mel Birks – Stakeholder Relations & Communications Manager (Policy & Legislation), Superpartners



roUnD TAble 1 – The fundamental impact that mergers will have on insurance

Stronger Super is set to be a catalyst for funds to review where they fit in the current superannuation landscape and it is expected that this will instigate greater levels of merger activity. Does greater scale always lead to a reduction in insurance premiums when two Funds merge? Or do mergers actually create greater complexities and therefore higher risks when aligning benefit designs? Framed from a technical perspective, hear all of the key aspects for your fund to consider.

Speakers:Peter Smith – Head of Distribution, MetLifeEleanor Ottaviano – Head of Group Insurance, AIA AustraliaJulie Lander – Chief Executive Officer, CareSuper Australia

Chair:Tim Ironside – Training Consultant, AIST


roUnD TAble 2 – The age of retirement: policies, consequences and options (session capped at 40)

This paper examines the main drivers of current policy changes and their consequences, and assesses the merit of alternative policy options with regard to retirement age, namely:

— How might the age-pension eligibility age differ in response to individual characteristics such as: length of workforce participation; occupational characteristics which are correlated with effective working life and expected life span; and gender?

— What should be the relationship between pension eligibility age, age of access to private retirement savings (preservation age), and drawdown arrangements and constraints?

facilitator:Kevin Davis – Research Director, Australian Centre for Financial Studies



Parallel STreaM 4 – Thursday 21 March, 3:35pm – 4:35pm InVeSTMenT – How to keep innovation alive and well – learning from some of our leading lights in the field

We have and are attracting some amazing talent into the industry, but are we getting the most out of these people? How can we ensure that great ideas find their way to the Board and into members’ pockets?


— Identify some key areas where your Fund may be inadvertently stifling innovation;

— Understand tangible steps you can take to ensure the best ideas (and some crazy ones) make it to the Board, rather than getting shut down before you even hear about them;

— Hear what investment staff want from us; and

— Learn of the large and small things you need to do right now, to ensure that your Fund is positioned to invest in ways that will ensure its relevance into the future.

Speakers:Dmitry Capel – Manager – Equities Investments, HOSTPLUSJo Allen – Senior Investment Analyst, State Super Financial ServicesSuzanne Branton – Senior Portfolio Manager, Equip

Chair:John Coombe – Divisional Director, JANA


GoV/leAD – Disclosure and transparency: remuneration, diversity, risk and other challenges

The superannuation industry is heading into a new age of disclosure and this session will explore some of the major issues. Amanda Harkness will discuss how Australia’s listed companies have faced these challenges and how companies and shareholders have reacted. David Atkin will discuss Cbus’ decision to be an early adopter of the new disclosure requirements and talk through their process for improved transparency.

Speakers:Amanda Harkness – Group General Counsel and Company Secretary, ASX LimitedDavid Atkin – Chief Executive Officer, Cbus

Chair: Eva Scheerlinck – Executive Manager, Governance, AIST


enGAGeMenT – Mobile is taking over, whether you like it or not!

You’ve seen the statistics, mobile devices are everywhere.

In 2012, there were 835 million smartphone users. Global internet usage will more than double by 2015 (most of these users will be mobile) and 64% of mobile phone time is spent on apps.

So how is your fund taking advantage of the mobile revolution?

This interactive fire-side chat session will cover the digital and mobile landscape, what is happening in the world of apps and how to create something your members will use. Understand the digital advertising space and how you can leverage Facebook and Google advertising to spread your message cost effectively.

There will be practical tips for small and large funds, and some simple things you can take back to your fund and implement tomorrow.

You will be encouraged to throw in your personal fund challenges for our panel to address, so bring your mobile phone and get involved!

Panellists:Callum Tod – Digital Marketing Manager, HESTAJosh Cairns – Managing Director, Vortilla Digital

Chair:Richard Body – Head of Technology & Administration Solutions, Towers Watson


oPS/ADMIn/InSUr – What is driving premium rates in the group risk insurance market?

In the Group Risk insurance market, premiums have on average been decreasing for a number of years on the back of fierce competition from insurers. This reduction in pricing however may be approaching an end, therefore potentially setting superannuation funds up for a shock when they next review or tender their insurances. It’s important for funds to consider the key factors driving pricing and gain an understanding of the importance of data management in the negotiation process. Whilst an increase in claims costs and rising prices are a major area of concern, Group Insurance presents an opportunity to funds for significant differentiation.

Speakers:Robert Nunez – Managing Director, IFS Insurance BrokingRobin Knight – Head of Group Risk Master Trust & Actuarial, OnePathMark Stewart – Managing Director, RGA Reinsurance Company of Australia

Chair:Nick Duffy – Education Manager, AIST



roUnD TAble 1 – Climate impacts in Australia - what they will mean for investors

This session will present research conducted by the Australian National University, commissioned by IGCC and supported by Cbus. It will examine emissions risks and reduction opportunities and physical climate risks and adaptation opportunities for companies in the Australian Minerals and Mining, Oil and Gas, Property and Construction and Manufacturing sectors.

Speakers:Nathan Fabian – Chief Executive Officer, IGCCDr Mike Smith – Fenner School, Australian National UniversityPablo Berrutti – Head of Responsible Investment Asia Pacific, CFSGAM; Chair IGCC Research Working Group



roUnD TAble 2 – fraud and misconduct in the superannuation industry (session capped at 40)

The Fraud and Misconduct Survey is a key KPMG thought leadership paper that looks at the impact of fraud on the public and private sector, why it is occurring and who was responsible. This presentation will bring to life the survey’s key insights and cover hot spots and better practice in fraud prevention, detection and response in the superannuation industry.

Speakers:Anthony Coops – Partner - Advisory, KPMGRobin Tarr – Director, KPMGMajella Foyle – Manager, KPMG

Chair:Tony Beck – Group Executive, Office of the CEO, ME Bank



Parallel STreaM 5 – Friday 22 March, 10:05am – 11:05am InVeSTMenT – Infrastructure: three sides of the story

Investments in infrastructure require an understanding from various parties perspectives. Varying government’s views and the related political landscape all affect the ability of fund managers to operate in the space globally. Finally the funds themselves have a desired outcome that may also impact any decision by them to invest.

By attending this session you will; discover how the political landscape impacts the investor, gain insights into past investor experiences, and understand how fund managers identify and assess global opportunities.

Speakers:The Hon Nick Greiner AC – Chairman, Infrastructure NSWWendy Norris – Director - Infrastructure & Timberland, Future FundMichael Hanna – Head of Infrastructure - Australia, Industry Funds Management

Chair: Sam Sicilia – Chief Investment Officer, HOSTPLUS


GoV/leAD – Audit functions in a new era

Audits help protect your fund in managing risk and the reputation of the fund and its trustees. APRA’s new Prudential Standards for the Superannuation Industry create new expectations around audit functions. Or do they? Our panel will explore both the Governance and Audit standards and look at the requirements around audit committees, external auditors and the internal audit function. They will also provide perspectives from an independent audit committee chair, external auditor and an expert on internal audits.

Panellists:The Hon. Peter Collins AM QC, FAIST – Trustee, HOSTPLUSClaire Keating – Partner, PricewaterhouseCoopersMadeleine Mattera – Partner, KPMG

Chair:Robyn Petrou – Chief Executive Officer, Energy Super


enGAGeMenT – exploring emotion in member engagement

Your members are impacted by their non-conscious emotions when making brand and purchase decisions every day. Their choice to join Fund A over Fund B, their decision to stay or defect is informed by emotions. Yet emotions act below conscious awareness so traditional research is flawed in revealing these vital choice drivers. So how do Marketers learn what hierarchy of discrete emotions drive choice in their category? Is the brand activating the right emotions? Are my competitors activating those emotions more effectively? Are my communications helping or hindering? Are emotions or rational drivers more important?

Forethought Research will explore the role of emotion in consumer choice show casing research studies from Australia and the US. Providing Superannuation marketers and strategists with insights for action.

Speaker:Janine Mackey – Portfolio Manager, Forethought Research

Chair:Fiona Ryan – Group Executive, People & Culture, ME Bank


oPS/ADMIn/InSUr – The evolution of service toward a multichannel model

Is the call centre completely out-dated, or just in need of a little help? Outside of product innovation, customer experience is a major point of difference.

In this ‘how to’ session we will look at customer experience from an omni-channel perspective describing the different modes of engagement and how to implement them, whilst ensuring a fully integrated and seamless customer experience.

We will also explore the technologies, experiences and future considerations in meeting the growing needs and expectations of your members.

Speaker:Stephanie Bauer – Head of Consulting, Fifth QuadrantAnthony Schiavo – Marketing & Communications leader, Mercer

Chair:Anthony Aboud – Chief Operating Officer, ME Bank



roUnD TAble 1 – Default portfolio construction: a deep dive

As a follow on from the forum session - The Next Generation of Default Account Development, this session will work through in detail the investment decisions and portfolio construction needed for such an asset liability model by identifying a member cohort’s actual assets and liabilities in an accumulation default context. This will be a technical and interactive session.

Speaker/facilitator:Brad Holzberger – Chief Investment Officer, QSuper


roUnD TAble 2 – PrI Australia network Meeting (open to PrI signatories only) (session capped at 40)

In this meeting of the PRI Australia Network, signatories will receive an update from the PRI following the Advisory Council and Board meetings in Japan earlier this month. Signatories will also hear the PRI’s initial response to feedback received on the recently concluded consultation, overcoming the strategic barriers to a sustainable financial system. As ever, attendees will have the opportunity to discuss responsible investment issues with fellow signatories, as well as to liaise directly with PRI representatives on significant strategic developments.

Speakers:Ann Byrne – Chief Executive Officer, ACSI David Atkin – Chief Executive Officer, CbusJames Gifford – Executive Director, PRI



PlenAry 1

Wednesday, 11:00am – 12:30pm

SUPer Q&A WITH Tony JoneS

Every week, ABC’s Q&A puts punters, pollies and pundits together in the studio to thrash out the hot issues of the week. It’s about democracy in action - on Q&A the audience gets to ask the questions.

Well now it’s Super’s turn, right here live on the CMSF main stage.

Tweet or text your questions and have your say as Tony Jones put Super under the spotlight.

Panellists:Stephen Mayne – JournalistJamie McPhee – Chief Executive Officer, ME BankCate Wood – Trustee Director - Deputy Chair, CareSuper; President, AISTMichael Stutchbury – Editor in Chief, The Australian Financial ReviewIan Silk – Chief Executive Officer, AustralianSuperGed Kearney – President, ACTUGarry Weaven, FAIST – Chair, Industry Funds Management

Moderator:Tony Jones – Host, ABC’s Q&A


Plenary 1 includes the Trustee of the year Award presentation proudly supported by our Premium Partner

Notes:


PlenAry 2

Wednesday, 12:30pm – 1:30pm

beHAVIoUrAl eConoMICS – THe PSyCHoloGy beHInD fInAnCIAl DeCISIonS

The burgeoning field of Behavioural Economics (BE) is shifting the way organisations engage with their customers. This top-line presentation will delve into the main themes of BE along with how large multi-national organisations use it’s insights, and we’ll peak under the skin of the human psyche to understand what drives financial decision making.

We will then explore research undertaken specifically for this plenary, to understand consumer sentiment and engagement with super across the various life stages of a super journey, which you can take back to your fund and apply to your own engagement strategies.

Speaker:Andrew Therkelsen – Managing Partner, The Leading Edge

facilitator:Ellen Fanning – Journalist


Plenary 2 proudly supported by our Premium Partner

Notes:


PlenAry 3


WHAT’S GoInG on In THe UnITeD STATeS & eUroPe?

Knowledge is power! Understanding the investment challenges, trends and opportunities that exist in both the United States and Europe are critical to making informed and considered investment decisions. Both the US and Europe are facing considerable economic and political turmoil and we will hear first-hand from local experts as to the key issues affecting both these markets. Get ready to learn more about the Fiscal Cliff, re-appointment of Obama, the upcoming election in Italy and where to with the Euro and EU.

Speakers:Andreas Huebner – Senior Managing Director, Lazard (Germany)George Siguler – Managing Director & Founding Partner, Siguler Guff (USA)



Notes:


PlenAry 4


exAMInInG THe eQUITy HolDInG of AUSTrAlIAn SUPer fUnDS: Too HIGH, Too loW or JUST rIGHT?

Several prominent Australians have recently expressed the view that the equity holding of Australian superannuation funds is too high. It is high relative to many other countries, when the $1.4 trillion superannuation industry is looked at in isolation. The concern is that the concentration of market risk may not be in the best interests of members. This is an important issue for trustees who have an obligation to consider the level of investment risk appropriate for their members. This session will explore the issues surrounding equity holdings of Australian superannuation funds providing delegates with interesting factors to consider.

Speaker:Justin Wood – Vinva Investment Management

Chair:Craig Hurt – Director – Australia & New Zealand, AXA IM


Notes:


PlenAry 5

Friday, 11:30am – 12:30pm

SUPer In 2030

Super in the future – what do funds need to be thinking about? This session will cover the following issues:

— the growth of the sector — investing in health and aged care — what and where the industry will be investing — post-retirement product development — the taxation system and the age pension

Panellists:Nick Sherry – Senior Advisor - Securities & Fund Services, CitiMark Fitzgibbon – Chief Executive Officer & Managing Director, NIB Health InsuranceFiona Trafford-Walker – Managing Director, Frontier AdvisorsGarry Weaven, FAIST – Chair, Industry Funds ManagementA representative from the Australia Institute



Plenary 5 includes the presentation of the Superratings eligible rollover fund and Infinity Awards

Notes:


PlenAry 6

Friday, 12:30pm – 1:30pm

UP CloSe & PerSonAl WITH SIr bob GelDof

AIST is proud to announce Sir Bob Geldof KBE, humanitarian, broadcaster, businessman and pop star for the final plenary at CMSF 2013.

Bob Geldof is incredibly well-informed about world politics, global communications, business and social activism. Being nominated for a Nobel Peace Prize, he has made an outstanding contribution to international social justice and peace.

Bob will bring his great insight into the socio-political arenas as well as leadership, communications, marketing in the global village, motivation and self-development.

Keynote Speaker:Sir Bob Geldof KBE



Proudly brought to you by our Premium Partner

Notes:


forUM 1

Thursday, 9:00am – 10:00am

HoW MeMber CenTrIC IS yoUr orGAnISATIon reAlly?

When your fund talks about being focussed on the member what does that really mean?

Hear from the Richmond Football Club, as they share how they retain and service their members and from one of the country’s biggest channel marketers, AGL on strategies to ensure you keep your members the focus of your business throughout every life stage.

Marketing and Communications professionals, fund staff with an engagement and retention focus and BDMs will also benefit hearing from ME Bank, who will share their member engagement strategies, providing practical tips and insights you can apply back in your fund immediately.

Speakers:Dr Angela Baker – General Manager - Customer Experience and Insights, ME BankMichael Briggs – Manager - Customer and Market Strategy, AGLCain Liddle – General Manager - Consumer Business, Richmond Football Club

Chair:Umberto Mecchi – Executive Manager - Strategy & Distribution, HOSTPLUS


forUM 2


KnoWInG THe SMSf SPACe

How much does your fund know about why members move to SMSF’s? How can your fund deal with the growing number of members moving into SMSF’s? What is the latest research and data about the reason members are making this choice?

Our panel of experts will provide commentary and insights into why this is happening, what is motivating these members to make such choices and what funds can do to retain these important members, providing the best possible retirement outcome for them.

Panellists:Grant Abbott – Principal, SMSF StrategiesPaul Schroder – General Manager - Growth and New Opportunities, AustralianSuperPaul Watson, FAIST – Executive Manager, Member Choice and Advice, HOSTPLUS

Chair:Gerard Noonan – Trustee Director - Chair, Media Super; Vice President, AIST

location:Plaza Terrace Room, Plaza Level


Notes:


forUM 3

Thursday, 11:30am – 12:30pm

PorTfolIo ConSTrUCTIon – ACHIeVInG yoUr reTUrn obJeCTIVe In A loW InTereST rATe enVIronMenT

Superannuation funds today face a significant challenge - how to design and build portfolios that will enable them to reach their stated investment return targets in today’s environment of historically low interest rates across global markets. What can and should be done in terms of strategic asset allocation to achieve this objective and how should funds address the traditional trade-off between risk and return?

Speaker:Jeff Gardner – Portfolio Strategist, Bridgewater (USA)

Chair:Ashley O’Connor – Senior Consultant, Frontier Advisors


forUM 4

Thursday, 11:30am – 12:30pm

MIlITAry leADerSHIP leSSonS AnD MorAl CoUrAGe

Over the centuries the military has had to develop the fundamental principles of good leadership. Defence leaders, after all, have to motivate men and women to put their lives in danger on the front-line. While Dan Mori may be best known for his work defending Australian David Hicks before a military commission at Guantanamo Bay, Cuba, he also had a career in the US Marine Corps that spanned over 28 years where he rose from the enlisted rank of Private to Lieutenant Colonel. Dan will discuss the Marine Corps leadership lessons he learned, comment on the concept of moral courage and discuss why leadership may not be something you can learn from a self-help book.

Speaker: Dan Mori – LtCol, US Marine Corps (Ret.), Special Counsel, Shine Lawyers, Melbourne




Notes:


forUM 5

Friday, 9:00am – 10:00am

THe nexT GenerATIon of DefAUlT ACCoUnT ArrAnGeMenTS

When it comes to maximising returns for members, there is a vast amount of information available to all superannuation funds. But what role does individual member information play in developing investment strategy? Hear how QSuper is using individual member data to segregate default accumulation members, and then progressively segment these into meaningful cohorts in order to achieve better retirement outcomes. This session will provide a high level overview of one funds investment strategy, which you can then drill down further in a follow up round table session in parallel stream 5.

Speakers:Rosemary Vilgan – Chief Executive Officer, QSuperBrad Holzberger – Chief Investment Officer, QSuper

Chair:Gary Bailey – Director - Institutional Business, Fidelity


forUM 6


A lonG WAy To THe fInISH lIneWith longevity rapidly rising, low account balances, and adequacy of savings still an issue, we are a long way from the finish line in ensuring that Australia’s accumulated superannuation savings provide an adequate income in retirement for all retirees. Hear from thought leaders about what solutions they have put in place, and what other action the industry needs to take to make it to the finish line.

Speakers:Hazel Bateman – Associate Professor, University of New South WalesAnne-Marie Corboy – Chief Executive Officer, HESTAMaria Wilton, FAIST – Managing Director, Franklin Templeton Investments Australia

Chair:Michael Dwyer AM – Chief Executive Officer, First State Super



Notes:


InVeSTMenT – PArAllel STreAM 1


CorPorATe GoVernAnCe In ASIA: UnrAVellInG THe MySTery

As super funds increase their exposure to investment in Asia, an understanding of the myriad of corporate governance issues will become critical to success. Jamie Allen leads the Asian Corporate Governance Association and will talk through the key corporate governance issues for major Asian markets, illustrating the major concerns with a series of real-life case studies.

Speaker:Jamie Allen – Secretary General, Asian Corporate Governance Association (Hong Kong)



Proudly supported by our AIST Partner

Notes:




MAKInG eVery bASIS PoInT CoUnT – MAxIMISInG InVeSTMenT effICIenCy

Positive returns for members are not guaranteed, however one thing that is guaranteed is that unnecessary costs in portfolios will reduce member returns. Three speakers share practical insights into how you can maximise returns by stripping unnecessary costs out of investment portfolios.

By attending this session you will learn how to identify some key areas of waste in your fund and why it is sometimes difficult to identify and prevent. Discover how to take practical steps to stamp this waste out, so as to maximise the dollars retained in members’ pockets and hear how one fund has taken the path of waste minimisation with the results achieved to date.

Speakers:Dr David Stein – Chief Executive Officer, Parametric (USA)Sally Corbett – Principal, MercerGraeme Arnott – Chief Operating Officer, First State Super

Chair:Chris Briant – Chief Executive Officer, Tibra Investment Management



Notes:



Thursday, 2:00pm – 3:00pm

InVeSTInG In 2013: THeMeS, oPPorTUnITIeS AnD rISK In A PoST-CrISIS WorlD

In a post GFC world where profits have to be competed for and debt is scarce, are we in a new paradigm? A new ‘normal’?

Join us in this session where Global CIO of Mercer Investments, Andrew Kirton, argues that hoarding cash, and buying the ‘least risk asset’ won’t produce returns, that developments are less likely to be driven by macro-consideration and our focus needs to be on business and investment fundamentals if investors are to earn the order of returns expected of them by their beneficiaries.

And turning to risk, the realignment of developed economies to a post-Lehman world of deleveraging, fiscal austerity and lower trend growth (the new normal) calls for a re-examination of mean reversion assumptions in the global markets. Philip Lawlor, Managing Director of FTSE Research & Analytics, will discuss how a change in the macro paradigm requires a more holistic appraisal of risk. In particular, the drivers behind elevated market volatility and whether this will be a persistent investment headwind.

Speakers:Andrew Kirton – Global CIO Investments, Mercer (UK)Philip Lawlor – Managing Director, Research & Analytics, FTSE Group (UK)

Chair:Kerrie Howard – Institutional Client Director, Schroders



Notes:




HoW To KeeP InnoVATIon AlIVe AnD Well – leArnInG froM SoMe of oUr leADInG lIGHTS In THe fIelD

We have and are attracting some amazing talent into the industry, but are we getting the most out of these people? How can we ensure that great ideas find their way to the Board and into members’ pockets?


— Identify some key areas where your Fund may be inadvertently stifling innovation;

— Understand tangible steps you can take to ensure the best ideas (and some crazy ones) make it to the Board, rather than getting shut down before you even hear about them;

— Hear what investment staff want from us; and

— Learn of the large and small things you need to do right now, to ensure that your Fund is positioned to invest in ways that will ensure its relevance into the future.

Speakers:Dmitry Capel – Manager - Equities Investments, HOSTPLUSJo Allen – Senior Investment Analyst, State Super Financial ServicesSuzanne Branton – Senior Portfolio Manager, Equip

Chair:John Coombe – Divisional Director, JANA



Notes:




InfrASTrUCTUre: THree SIDeS of THe STory

Investments in infrastructure require an understanding from various parties perspectives. Varying government’s views and the related political landscape all affect the ability of fund managers to operate in the space globally. Finally the funds themselves have a desired outcome that may also impact any decision by them to invest.

By attending this session you will discover how the political landscape impacts the investor; gain insights into past investor experiences; and understand how fund managers identify and assess global opportunities.

Speakers:The Hon Nick Greiner AC – Chairman, Infrastructure NSWWendy Norris – Director - Infrastructure & Timberland, Future FundMichael Hanna – Head of Infrastructure – Australia, Industry Funds Management

Chair:Sam Sicilia – Chief Investment Officer, HOSTPLUS



Notes:


GoVernAnCe & leADerSHIP – PArAllel STreAM 1


reGUlATor UPDATe: APrA & ASIC

There is so much happening in the regulatory space with deadlines looming. Has your fund covered all the bases? Do you know where things are up to, and what the regulators expect from you?

The speakers in this session will update you on the reform agenda, provide you with all the key dates and give you feedback on industry perspectives regarding compliance matters. APRA and ASIC will answer your questions on MySuper applications, new prudential and reporting requirements as well as discuss building good relationships with your regulators.

Speakers:Ross Jones – Deputy Chairman, APRAGreg Tanzer – Commissioner, ASIC

Chair:Tom Garcia – Chief Executive Officer, AIST


Notes:




InVeSTMenT GoVernAnCe – MAKe SUre yoUr fUnD IS In THe DrIVInG SeAT

There is no universal or global definition of investment governance, therefore it is up to funds to decide on the mix of elements that make up their investment governance policies. Lack of investment governance can potentially have significant effects for members account balances and fund portfolios.

This session will explore not only the decision making process behind what stocks you hold or exclude, but also the process of the investment from inception, through execution and beyond.

Speakers:Angela Docherty – Director, Wilton Associates (UK)Peter Curtis – Head of Investment Operations, AustralianSuper

Chair:Sue Dahn – Partner, Pitcher Partners


International Speaker supported by our Premium Partner

Notes:




lIfTInG THe lID on PorTfolIo HolDInGS

Under new legislation, members of Australian super funds will soon have access to full details of their super funds’ portfolio holdings. What are the issues associated with providing members with the option to obtain this information? How will funds present these details?

Benjie Fraser, an international pension governance expert will provide insights into the portfolio disclosure practices of overseas funds. Hilary Spear, a communications expert from an Australian super fund will talk about the utility of this information for members and the disclosure solutions funds might consider.

Speakers:Benjie Fraser – Global Pensions Executive, J.P. Morgan Investor Services (UK)Hilary Spear – Head of Investor Education, AustralianSuper

Chair:Paul Murphy – Manager - Institutional Investments, ACSI


Notes:




DISCloSUre AnD TrAnSPArenCy: reMUnerATIon, DIVerSITy, rISK AnD oTHer CHAllenGeS

The superannuation industry is heading into a new age of disclosure and this session will explore some of the major issues. Amanda Harkness will discuss how Australia’s listed companies have faced these challenges and how companies and shareholders have reacted. David Atkin will discuss Cbus’ decision to be an early adopter of the new disclosure requirements and talk through their process for improved transparency.

Speakers:Amanda Harkness – Group General Counsel and Company Secretary, ASX LimitedDavid Atkin – Chief Executive Officer – Cbus

Chair:Eva Scheerlinck – Executive Manager, Governance, AIST


Notes:




AUDIT fUnCTIonS In A neW erA

Audits help protect your fund in managing risk and the reputation of the fund and its trustees. APRA’s new Prudential Standards for the Superannuation Industry create new expectations around audit functions. Or do they? Our panel will explore both the Governance and Audit standards and look at the requirements around audit committees, external auditors and the internal audit function. They will also provide perspectives from an independent audit committee chair, external auditor and an expert on internal audits.

Panellists:The Hon. Peter Collins AM QC, FAIST – Trustee, HOSTPLUSClaire Keating – Partner, PricewaterhouseCoopersMadeleine Mattera – Partner, KPMG

Chair:Robyn Petrou – Chief Executive Officer, Energy Super


Notes:


enGAGeMenT – PArAllel STreAM 1


UnDer 35 AnD loVInG IT!

Engaging members under 35 is tough…some might say impossible!

So how do some of Australia’s biggest brands get the job done? Join us in this session as our panel gives insights from their own businesses, clients and experiences.

Take away some tips and tricks from leaders in engaging this lucrative market, as well as some current research on attitudes of Gen Y and super.

Panellists:Dion Appel – Chief Executive Officer, Lifelounge AgencyBrett Nossiter – DAB+ & Syndication Program Director, DMG Radio

Chair:Michael Daddo – Managing Director, The Shannon Company


Notes:




SeTTlInG DoWn, TIMe To MAKe SoMe DeCISIonS

When it comes to segment marketing, the automotive industry knows how to target different demographics, old/young, families/singles, men/women etc.

In this session, see how the car industry aims to engage with 35 – 55 year olds and learn how they market certain makes and models to this key demographic.

A super fund may not have makes and models, but it does have features and benefits that it wants members to be aware of. Learn from the ideas used by a different industry and adapt them to tell your story to this member demographic, so that they can makes decisions when it matters.

Speaker:Andrew Moore – National Marketing Manager, Suzuki Australia

Chair:Peter Treseder – National Education Manager, AustralianSuper


Notes:




THe SIlVer HAIreD TSUnAMI

One of the most pressing issues for fund engagement will be the tsunami of members moving into post-retirement.

Does your fund have the engagement model to deal with this pending influx of members?

This session will explore attitudes to super and retirement, and the strategies employed by Australia’s leading insurer for the over 50’s market.

Speakers:Michael O’Neil – Chief Executive Officer, National Seniors AssociationNatasha Fenech – Executive General Manager – Customer, Product & Pricing, Personal Insurance Suncorp (APIA)

Chair:John Farrington, FAIST – Executive Officer - Clients & Relationships, Equip


Notes:




MobIle IS TAKInG oVer, WHeTHer yoU lIKe IT or noT!

You’ve seen the statistics, mobile devices are everywhere.

In 2012, there were 835 million smartphone users. Global internet usage will more than double by 2015 (most of these users will be mobile) and 64% of mobile phone time is spent on apps.

So how is your fund taking advantage of the mobile revolution?

This interactive fire-side chat session will cover the digital and mobile landscape, what is happening in the world of apps and how to create something your members will use. Understand the digital advertising space and how you can leverage Facebook and Google advertising to spread your message cost effectively.

There will be practical tips for small and large funds, and some simple things you can take back to your fund and implement tomorrow. You will be encouraged to throw in your personal fund challenges for our panel to address, so bring your mobile phone and get involved!

Panellists:Callum Tod – Digital Marketing Manager, HESTAJosh Cairns – Managing Director, Vortilla Digital

Chair:Richard Body – Head of Technology & Administration Solutions, Towers Watson


Notes:




exPlorInG eMoTIon In MeMber enGAGeMenT

Your members are impacted by their non-conscious emotions when making brand and purchase decisions every day. Their choice to join Fund A over Fund B, their decision to stay or defect is informed by emotions. Yet emotions act below conscious awareness so traditional research is flawed in revealing these vital choice drivers. So how do Marketers learn what hierarchy of discrete emotions drive choice in their category? Is the brand activating the right emotions? Are my competitors activating those emotions more effectively? Are my communications helping or hindering? Are emotions or rational drivers more important?

Forethought Research will explore the role of emotion in consumer choice show casing research studies from Australia and the US. Providing Superannuation marketers and strategists with insights for action.

Speaker:Janine Mackey – Portfolio Manager, Forethought Research

Chair:Fiona Ryan – Group Executive, People & Culture, ME Bank


Notes:


oPerATIonS, ADMInISTrATIon & InSUrAnCe – PArAllel STreAM 1


SIMPlIfyInG THe ADMIn, noT THe relATIonSHIPS

How is the industry going to convert 850,000 employers into changing their ways? Employers are generally reluctant clientele and this workshop will explore the effects of disintermediation.

With the implementation of gateways, eCommerce and web security concerns, the way funds communicate and deal between each other will also change. Big dollars are being spent on IT and operations whilst funds are being squeezed by auto consolidation. Will technology cause employers to forget the relationship the fund has worked so hard for?

Speakers:Graham Sammells – Chief Executive Officer, IQ GroupBrad Pragnell – Head of Industry Policy, Australian Payments Clearing Association

Chair:Debby Blakey – Deputy Chief Executive Officer, HESTA


Notes:




HoW DATA rePorTInG STAnDArDS WIll CHAnGe THe SUPer WorlD

This session will explore new data reporting standards. APRA reporting standards will require an enormous number of new obligations; product dashboard; changes to insurance; changes to fee structures and much more.

The panellists come from different viewpoints of where and how data is housed and collected. Framed from a policy perspective, the discussion will be based on what we know and what the implementation issues are expected to be.

Panellists:Marian Azer – Head of Product, Global Fund Services, Australia & New Zealand, J.P. MorganSean Hill – Partner, KPMGHans van Daatselaar – Manager, Strategy & Policy, Superpartners

Chair:Louise du Pre-Alba – Head of Policy, AustralianSuper


Notes:




MySUPer: WHAT’S been Done & WHAT’S lefT To Do?

By now funds are well down the path to MySuper. Applications have been drafted, there has been much debate and discussion, and policies and procedures have been written. Despite all this work, there is still more to be done.

This is an opportunity to quantify what’s left and to determine what hasn’t been fully addressed. Take this opportunity to review the growing checklist of required implementation. Many elements of MySuper are interrelated and it’s important to consider the impact to members.

Speaker:David Haynes, FAIST – Project Director, AIST

Chair:Mel Birks – Stakeholder Relations & Communications Manager (Policy & Legislation), Superpartners


Notes:




WHAT IS DrIVInG PreMIUM rATeS In THe GroUP rISK InSUrAnCe MArKeT?

In the Group Risk insurance market, premiums have on average been decreasing for a number of years on the back of fierce competition from insurers. This reduction in pricing however may be approaching an end, therefore potentially setting superannuation funds up for a shock when they next review or tender their insurances. It’s important for funds to consider the key factors driving pricing and gain an understanding of the importance of data management in the negotiation process. Whilst an increase in claims costs and rising prices are a major area of concern, Group Insurance presents an opportunity to funds for significant differentiation.

Speakers:Robert Nunez – Managing Director, IFS Insurance BrokingRobin Knight – Head of Group Risk Master Trust & Actuarial, OnePathMark Stewart – Managing Director, RGA Reinsurance Company of Australia

Chair:Nick Duffy – Education Manager, AIST


Notes:




THe eVolUTIon of CUSToMer exPerIenCe STrATeGy

Is the call centre completely out-dated, or just in need of a little help? Outside of product innovation, customer experience is a major point of difference.

In this ‘how to’ session we will look at customer experience from an omni-channel perspective describing the different modes of engagement and how to implement them, whilst ensuring a fully integrated and seamless customer experience.

We will also explore the technologies, experiences and future considerations in meeting the growing needs and expectations of your members.

Speaker:Stephanie Bauer – Head of Consulting, Fifth QuadrantAnthony Schiavo – Marketing & Communications Leader, Mercer

Chair:Anthony Aboud – Chief Operating Officer, ME Bank


Notes:


PArAllel STreAM 1 – roUnD TAble 1


STAyInG AHeAD of THe CUrVe on rISK MAnAGeMenT

AIST and the Actuaries Institute have recently repeated our 2011 survey on risk management in super funds.

We report on trustees’ level of concern about a wide range of risks, and the reporting and management of these – comparing the 2013 results with 2011.

The workshop will discuss the status of risk management in the industry and implications of the survey outcomes.

Speaker:Jules Gribble – Director, Enterprise Metrics

facilitator:Richard Webb – Policy & Regulatory Analyst, AIST


PArAllel STreAM 1 – roUnD TAble 2 (session capped at 40)


AfTer TAx InVeSTInG – Are We THere yeT?

With the 1 July requirement to consider taxation when making investment decisions looming, experts in the field will update attendees regarding leading practice in the area, including a Fund that will share its journey.


— Recap what is expected by 1 July;

— Learn new areas of focus in the field;

— Discover what things some leading Funds, Fund Managers and Custodians are doing in this important area; and

— Learn about a particular Fund’s experience, which will help determine what direction your fund should now be heading in.

Speakers:Raewyn Williams – Director, After-Tax Investment Strategies, Russell InvestmentsDaniel Cheever – Vice President, Head of Superannuation, State StreetRobyn Petrou – Chief Executive Officer, Energy Super



Notes:




CAUGHT In THe MIDDle?

Activist groups are increasingly viewing super funds as stakeholders in their own campaigns, with members themselves often involved. Does this represent a new threat for funds? Or could it be an opportunity? Should funds welcome this challenge? Or should they be shoring up their defences? Could it be turned to their advantage? And what about the Sole Purpose Test?

In this interactive session, we will have the opportunity to hear from a well-known governance professional about their experiences dealing with NGOs, before workshopping ideas for rules of engagement going forward.

Interviewer: Susheela Peres da Costa – Head of ESG Services, Regnan

Subject Matter expert:Ros McKay – Governance Manager, VFMC




UK TrADe & InVeSTMenT: UK InfrASTrUCTUre, An UPDATe & UK InDUSTry SUPPorT In CHInA

The latest infrastructure projects available for superfund investment in the UK.

UK industry support for the AIST Mission to China (taking place May-June 2014).

Support for Australian funds navigating China.

Speaker: British Diplomat Scott Strain – Deputy Consul-General to New South Wales and Director of UK Trade & Investment Australia and New Zealand



Notes:




THe fUnDAMenTAl IMPACT THAT MerGerS WIll HAVe on InSUrAnCe

Stronger Super is set to be a catalyst for funds to review where they fit in the current superannuation landscape and it is expected that this will instigate greater levels of merger activity. Does greater scale always lead to a reduction in insurance premiums when two Funds merge? Or do mergers actually create greater complexities and therefore higher risks when aligning benefit designs? Framed from a technical perspective, hear all of the key aspects for your fund to consider.

Speakers:Peter Smith – Head of Distribution, MetLifeEleanor Ottaviano – Head of Group Insurance, AIA AustraliaJulie Lander – Chief Executive Officer, CareSuper

Chair:Tim Ironside – Training Consultant, AIST




THe AGe of reTIreMenT: PolICIeS, ConSeQUenCeS AnD oPTIonS

This paper examines the main drivers of current policy changes and their consequences, and assesses the merit of alternative policy options with regard to retirement age, namely:

— How might the age-pension eligibility age differ in response to individual characteristics such as: length of workforce participation; occupational characteristics which are correlated with effective working life and expected life span; and gender?

— What should be the relationship between pension eligibility age, age of access to private retirement savings (preservation age), and drawdown arrangements and constraints?

facilitator:Kevin Davis – Research Director, Australian Centre for Financial Studies



Notes:




ClIMATe IMPACTS In AUSTrAlIA - WHAT THey WIll MeAn for InVeSTorS

This session will present research conducted by the Australian National University, commissioned by IGCC and supported by Cbus. It will examine emissions risks and reduction opportunities and physical climate risks and adaptation opportunities for companies in the Australian Minerals and Mining, Oil and Gas, Property and Construction and Manufacturing sectors.

Speakers:Nathan Fabian – Chief Executive Officer, IGCCDr Mike Smith – Fenner School, Australian National UniversityPablo Berrutti – Head of Responsible Investment Asia Pacific, CFSGAM; Chair IGCC Research Working Group





frAUD AnD MISConDUCT In THe SUPerAnnUATIon InDUSTry

The Fraud and Misconduct Survey is a key KPMG thought leadership paper that looks at the impact of fraud on the public and private sector, why it is occurring and who was responsible. This presentation will bring to life the survey’s key insights and cover hot spots and better practice in fraud prevention, detection and response in the superannuation industry.

Speakers:Anthony Coops – Partner - Advisory, KPMGRobin Tarr – Director, KPMGMajella Foyle – Manager, KPMG

Chair:Tony Beck – Group Executive, Office of the CEO, ME Bank



Notes:




DefAUlT PorTfolIo ConSTrUCTIon: A DeeP DIVe

As a follow on from the forum session - The Next Generation of Default Account Development, this session will work through in detail the investment decisions and portfolio construction needed for such an asset liability model by identifying a member cohort’s actual assets and liabilities in an accumulation default context. This will be a technical and interactive session.

Speaker/facilitator:Brad Holzberger – Chief Investment Officer, QSuper




PrI AUSTrAlIA neTWorK MeeTInG

(open to pRI sIgnatoRIes only)

In this meeting of the PRI Australia Network, signatories will receive an update from the PRI following the Advisory Council and Board meetings in Japan earlier this month. Signatories will also hear the PRI’s initial response to feedback received on the recently concluded consultation, overcoming the strategic barriers to a sustainable financial system. As ever, attendees will have the opportunity to discuss responsible investment issues with fellow signatories, as well as to liaise directly with PRI representatives on significant strategic developments.

Speakers:Ann Byrne – Chief Executive Officer, ACSIDavid Atkin – Chief Executive Officer, CbusJames Gifford – Executive Director, PRI



Notes:


Industry Partners

AIST Partners

Fidelity WorldWide investment

www.fidelity.com.au/institutional +61 2 9225 0596 +61 3 9225 5454

iFm

www.ifm.net.au +61 3 8672 5300

J.P.morgan

www.jpmorgan.com.au +61 2 9003 6316

Major Event Partner

me Bank

www.mebank.com.au 13 15 63

Premium Partners

alliance Bernstein

www.alliancebernstein.com

axa investment managers

www.axa-im.com


Premium Partners cont...

BRIDGEWATER

BridgeWater

www.bwater.com

eaton vance investment managers

www.eatonvance.com

schroders

www.schroders.com/au

siguler guFF

www.sigulerguff.com

state street

www.statestreet.com/au

suPerPartners

www.superpartners.com.au

CMSF Event Partners

Media Partner

Past performance is not a reliable indicator of future performance.This document was issued by FIL Responsible Entity (Australia) Limited ABN 33 148 059 009 AFSL No. 409340 (“Fidelity Australia”). Fidelity Australia is a member of the FIL Limited group of companies commonly known as Fidelity Worldwide Investment. You should consider whether this product is appropriate for you. You should consider the Product Disclosure Statements (“PDS”) for Fidelity products before making a decision whether to acquire or hold the product. The relevant PDS can be obtained by contacting Fidelity Australia on 1800 119 270 or by downloading from our website at www.fidelity.com.au. This document may not be reproduced or transmitted without the prior written permission of Fidelity Australia. The issuer of Fidelity’s managed investment schemes is FIL Responsible Entity (Australia) Limited ABN 33 148 059 009. *Global market coverage data is based on FIL Limited coverage of the MSCI World Index as at 31 December 2012. © 2013 FIL Responsible Entity ( Australia) Limited. Fidelity, Fidelity Worldwide Investment and the Fidelity Worldwide Investment logo and F symbol are trademarks of FIL Limited.

Our extensive research provides detailed insight, helping us uncover investment opportunities that have historically delivered consistent performance.

For more information, visit www.fidelity.com.au/institutional

Success lies in the hidden details

Research on 90% of the world’s largest listed companies every 90 days*

Analysts on the ground around the world sharing ideas every day

$39 billion.

Four asset classes.

Three of the world’s biggest

pension markets.

One focus.IFM has an outstanding record of investment performance that consistently meets or exceeds our clients’ investment objectives. Our results are what institutional investors should demand from their investment managers.

At IFM, we have something else that’s just as important: a set of founding principles that guide everything we do.

As an investment management company created by Industry Super Funds, we know that every extra dollar we earn is an extra dollar that goes towards the retirement savings of hard working individuals.

That’s a great motivator. In fact, it’s our only motivator. It’s why we do everything we can to provide a greater net return to fund members. And why we only work with investors that have the same principles.

Importantly, having a single-minded focus doesn’t mean we think narrowly. Quite the opposite. We manage over $39 billion across four asset classes and operate in three of the world’s four biggest pension markets, with a global team of investment experts.

So talk to the team at IFM.

For further information, visitindustryfundsmanagement.comor call Eddy Schipper on03 8672 5300

Past performance is no indicator of future performance. This information has been prepared without taking into account the investment objectives, financial situation or particular needs of any particular person or entity. Industry Funds Management (“IFM”) recommends that before making any investment decision, each prospective investor should consider whether any investments are appropriate in light of their particular circumstances and refer to the appropriate information memorandum for further information. Industry Funds Management Pty Ltd ABN 67 107 247 727, AFS Licence No. 284404.

Australia for UNHCR/AIST PartnershipAustralia for UNHCR is an Australian charity that raises funds to support the work of the UN Refugee Agency (UNHCR). Throughout CMSF each speaker and chair will be thanked for their contribution to the event with a donation to Australia for UNHCR.

Since 2009 AIST’s donations to the work of Australia for UNHCR has supported the following education projects for refugees.

These projects include:

Nakivale refugee settlement’s first high school (Uganda)

— Opened its doors to 150 students in February 2010.

— Australian funds provided new classrooms, desks, chairs, stationary and teaching resources.

— There are now almost 1000 students enrolled at the high school.

Nakivale refugee settlement’s Computer Technology Access (CTA) Centre (Uganda)

— Nakivale’s CTA Centre opened in September 2011

— The Centre includes a training room with 30 solar-powered computers, and provides training for 60 students to undertake a 3 week computer literacy course

— At the end of 2012 a graduation ceremony was held for over 350 newly computer-literate students

— The Centre also provides refugees with on-line distance learning, vocational and life skills training, and an internet cafe run as a business by refugees.

School construction in Mai Aini refugee camp, (Ethiopia)

— Opened its doors to 189 children at the end of 2012.

— Many of the young refugees are ‘unaccompanied minors’ from neighbouring Eritrea, making them especially vulnerable.

— Attendance at school (both primary and secondary) is important to their safety and security.

— The project included the construction of a library, school latrines and volleyball courts.

For more information about Australia for UNHCR or to make a donation please visit -www.unrefugees.org.au

AIST thanks our Speakers Gifts Industry Partner

BRIDGEWATER


Exhibitors

31

32

30 34

35

33

36

27

28

26

29

AIST

Expo Entry / Exit

SUPERRATINGSMEETING

SPOT

CATE

RIN

GCA

TERI

NG

CATERING CATERINGCA

TERI

NG

CATE

RIN

G

7

6

8

9

10

11

12

13

1

2

3

4

5

24

23

22

21

20

19

18

17

16

15

14

25

39 40

37

38

company Booth #

BNP Paribas Securities Services 1

Bloomberg 2

Citi 3

Aberdeen 4

National Australia Bank 5

STOXX Ltd 6

ACSI 7

ME Bank 8 & 9

The Northern Trust Company 10

Super Review 11

Industry Fund Services 12

IFS Insurance Solutions Pty Ltd 13

Internet Stations 14 & 15

SuperFriend 16

SuperLife 17

Fund Executives Association Ltd 18

TAL 19

Provisio 20

J.P. Morgan 21 & 22

KPMG 23

SyncSoft 24

Towers Watson Australia 25

Colonial First State Global Asset Management

26

The Bond Market Pty Ltd 27

Superpartners 28 & 29

Thomas Murray 30

State Street 31

Australian Taxation Office 32

CommInsure 33

Financial Synergy 34

CCH Australia 35

1 Life 36

Hunter Hall 37

Konnect NET 38

Department of Human Services - Small Business Clearing House

39

IQ Group 40


Booth 1

BNP Paribas Securities Services+61 2 9222 0127www.securities.bnpparibas.com

Booth 2

Bloomberg+61 2 9777 8600www.bloomberg.com

Booth 3

Citiwww.transactionservices.citigroup.com/transactionservices/home/

Booth 4

Aberdeen1800 636 888www.aberdeenasset.com.au

Booth 5

National Australia Bank+61 3 8641 1122www.wholesale.nabgroup.com

Booth 6

STOXX Ltd+49 69 211 12308www.stoxx.com

Booth 7

ACSI+61 3 8677 3896, +61 3 8677 3889www.acsi.org.au

Booths 8 & 9

ME Bank+61 467 732 484www.mebank.com.au


Booth 10

The Northern Trust Company+61 3 9947 9342, +61 3 9947 9325www.northerntrust.com

Booth 11

Super Review+61 2 9422 2712www.superreview.com.au

Booth 12

Industry Fund Services1300 138 848www.ifs.net.au

Booth 13

IFS Insurance Solutions Pty Ltd+61 3 9923 7171www.ifsib.com.au

Booths 14 & 15 – internet stations

Booth 16

SuperFriend+61 3 9923 7165www.superfriend.com.au

Booth 17

SuperLife+61 3 8677 3800

Booth 18

Fund Executives Association Ltd+61 2 9299 6648www.feal.asn.au


Booth 19

TAL+61 2 9448 9540www.tal.com.au

Booth 20

Provisio1800 669 778www.provisio.com.au

Booths 21 & 22

J.P. Morgan+61 2 9003 8888www.jpmorgan.com.au

Booth 23

KPMG+61 3 9288 6948www.kpmg.com.au

Booth 24

SyncSoft+61 3 9236 1900www.syncsoft.com.au

Booth 25

Towers Watson Australia+61 2 9253 3333www.towerswatson.com.au

Booth 26

Colonial First State Global Asset Management+61 2 9303 3000www.cfsgam.com.au


Booth 27

The Bond Market Pty Ltd+61 3 8646 4090www.thebondmarket.com.au

Booths 28 & 29

Superpartners +61 3 9908 1704www.superpartners.com.au

Booth 30

Thomas Murray +61 3 9653 9244www.thomasmurray.com

Booth 31

State Street+61 2 9323 7284www.statestreet.com

Booth 32

Australian Taxation Office www.ato.gov.au/yoursuper

Booth 33

CommInsure +61 2 9378 3277www.comminsure.com.au

Booth 34

Financial Synergy +61 3 9654 1399 www.financialsynergy.com.au


Booth 35

CCH Australia1300 342 501www.cch.com.au/apra-reporting

Booth 36

1 Life+61 7 33226 1833www.1lifedoitnow.com.au

Booth 37

Hunter Hall+61 2 8224 0300www.hunterhall.com.au

Booth 38

Konnect NET+61 4 3410 2841www.konnectnet.com.au

Booth 39

Department of Human Services – Small Business Clearing House1300 660 048www.humanservices.gov.au/smallbusinesssuper

Booth 40

IQ Group+61 3 9225 4000www.iqgroup.com.au

Are you ready to step onto the AIST Trustee Director Learning Pathway? After extensive industry consultation, AIST is proud to present our new flagship educational offering for trustee directors.

The Trustee Director Learning Pathway (TDLP) consists of three programs to support the elevation of your skills and confidence over the course of your career as a superannuation trustee director.

` Level one – Build your foundations as a new/aspiring trustee director. This program covers the core areas of superannuation governance for all trustee directors new to the industry and has a particular focus on the trustee director’s legislative duties and obligations. This program is also suitable if you are a fund executive or experienced trustee director who wants to refresh your skills in a particular area (such as analysing financial statements).

Available: August 2013

` Level Two – Build your excellence as an experienced trustee director. This high level program focuses on improving your skills in decision-making and leading board discussions in key areas. Facilitated by strategic specialists such as Melbourne Business School, you will develop greater confidence in challenging the debate on critical decisions that contribute towards the fund’s success.

Available: Late 2013

` Level Three – Take the lead as a committee member or chair. It’s widely acknowledged that leadership by the Chair and board committees has a crucial role in the governance of superannuation funds. If you are the Chair of the board, a committee Chair or a committee member, this program will support you to develop your expertise to create an effective working culture with respectful, robust discussion.

Available: Mid 2014

We’d like to keep you updated on the progress of this exciting initiative, so if the TDLP is of interest to you or your fund register your interest by visiting www.aist.asn.au.

AISTTRUSTEE DIRECTOR LEARNING PATHWAYBuilt by the industry, for the industry.

Australian Institute of Superannuation TrusteesGround Floor, 215 Spring Street

Melbourne VIC 3000

Phone: +61 3 8677 3800Fax: +61 3 8677 3801

Copyright © 2013, the Australian Institute of Superannuation Trustees (AIST). All rights reserved. You may use this material for your personal, non-commercial use. Any other use of this content requires written consent from AIST.

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