CNA Information Technology Group

CNA IT Mission

• CNA's Information Technology Group partners with the business -- in a dynamic and rewarding work environment -- to deliver high quality, innovative technology solutions that enable CNA Insurance Company to be a great underwriting company in the markets it chooses to serve. 

• We do this to maximize shareholder value and to increase CNA’s value to our other stakeholders.

How does IT enable CNA to succeed?

• CNA focuses on Property and Casualty, Life insurance and Reinsurance.

CNA is structured so that the underwriters and marketers focus their efforts on growing profitable business.

Underwriters need resources, such as complete account information (i.e., the total pieces of business that make up an account, the loss ratio, the total premium paid since policy inception, etc.) to analyze the business and drive the lines of business to profitability.

How does IT enable CNA to succeed?(Continued)

• Marketers need resources to determine how much business grew in a certain line, how much business is growing for profitable business segments to strategically analyze marketing plans.

Here’s where we come in……. Information Technology manages most all other

functions to run the business so that we support Underwriting and Marketing, providing the necessary tools and resources to grow CNA’s business profitably and increase shareholder value.

IT - 2003 Objectives

• IT provides superior service and technology tools to our underwriting and claims partners so CNA can be a great underwriting company and increase shareholder value.

1. Enable Better Decision Making throughTechnology.

2. Provide Best in Class Service (both cost andquality)

3. Dramatically Lower the Cost of Ownership for ourSystems.

4. Build Systems and Processes that rapidly respond to business needs.

Technology within the Insurance Industry

• The professional origins of our IT Leadership Team are diverse, and these individuals contribute solid IT experience.

• We search for individuals possessing solid and deep technical knowledge/experience - we do not expect these individuals to be experts within insurance.

Current ProjectsThe business drives our priorities and provides

the framework for the following projects:

• End Game Solutions• Computer Framework Process• Web Services Component• Software Package Upgrades (e.g. – PeopleSoft,

Ariba, etc)• Quality Assurance & Testing

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End Game Solutions

What is it?

• 67 projects involving underwriting, claims, operations, information technology & process.

• Multi-year initiative• $165 million investment • EGS involves over 500 technical, process, &

business personnel

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Project Example: SmartSource Website

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User selects ‘SmartBUY’ button

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User wants to make a purchase…

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Homepage for Ariba Buyer system

What does it take to be an IT employee?

• Employee– New Technical Skills– Team-Based Skills:

communication, negotiation, listening, accountability

• Be a Leader– Make Things Better– Speak up When Things

are Wrong– Leadership is Influence:

lead from any position

• Be Accountable for Results

– Meet Commitments

– Take Responsibility

– Results over Effort

• Take Ownership of Career

– Position Technically

– Be Responsible for What Happens

Technical Roles within the IT Group

• Chief Technology Officer• Business Segment Partners• Program Managers• Business Analysts• Application Specialists• Solutions Architects• Enterprise Architects• Solutions Design Leads• Application Development Analysts

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Any Questions?