co-browsing, content share and video chat technology for personal customer service
TRANSCRIPT
VeriShowCo-browsing, Content share and Video chat technology for personal customer service
2017
VeriShow - The personal engagement solution
Patented, secure direct Co-browsing technology combined with content their site sharing applications integrated with rich Omni Channel solution.
www.verishow.com
MissionTo combine directional language with visual cues to improve the enterprise’s efficiency, increase sales and build customers’ loyalty.
Company: HBR Labs, Michigan US LLC with R&D facilities in Israel
Solution: VeriShow
CRM Integration: Salesforce, Oracle, Microsoft Dynamics
Granted Patents: Unique cobrowsing technology protected by patents (US Patent No. 9,043,386 and 9,323,730)
www.verishow.com
Technology: leading edge worldwide
AgentCustomer
Customer EngagementPlatform
Best of Breed
Multi Communication ChannelsRich Audio & HD Video, Web to Phone & Text Chat
Co-BrowsingSecure website Co-Browsing guided by a service agent
Content SharingWork together on Shared documents, Forms, Images and Video Clips
Screen Sharinginstant Screen Sharing, Share entire desktop, or single window
Start a Sessionflows and services
Chat ScenarioTraditional chat based flow Can be escalated to video Chat
VeriTalk Phone call flow where agent can invite customer to work on Content while communicating over the phone
VeriShare Agent uses remote customer Video capabilities for support services
67700
Agent dashboard
Customer’s unique session ID
VeriTalk
Secure co-browsing, content sharing, screen sharing, video broadcasting while communicating over the phone
To learn more, please visit https://www.verishow.com/veritalk/
Agent and client cobrowse or work together on the same document while speaking on the phone.
Agent side Client side
VeriTalk: In session perspective
TheWorld TheWorld
VeriShareReal time support by communicating events using live video and
letting agent take remote snapshot
Example: Insurance claim department
Client communicates event via video to his Insurer’s claims department soon after the accident
The agent sees the damage instantly and can ask questions and take pictures while in the session.
VeriShare
The agent sees the damage instantly and can ask questions and take pictures while in the session.
VeriShare for Insurance
Agent side Customer side
All capabilities combined: Video chat, Co-browsing, Document share and work together as well as agent and customer screen sharing.
VeriShow
• Chat on the left• VeriShow’s apps are available to Agent
Chat communication
Agent side Customer side
Integration with 3rd Party CRMs
TheWorld
TheWorld
Co-Browsing lets participants browse the same website together. Agents can help customers findinformation, or complete a transaction. It supportsmouse cursor and navigation sync, field masking, browsing behind login and data preservation.
This app allows the agent and customer to share and review together in real time documents that reside outside a web site. The app supports Office, PDF documents and image files.
This app enables visitors to upload their documents to the session. The document (Office and PDF or image files) can be viewed and annotated by the agent and customer and both participants can then save the document for future reference.
The Form Completion app lets the agent and customer to complete forms together collaboratively and the save them. As part of this app, an electronic signature can also be used.
CO-BROWSING
FILE SHARING
VISITOR'S DOCUMENTS
FORM COMPLETION
Some of VeriShow’s Interactive set of apps
This WebRTC-based app is designed to let agents share their screen with participant. The broadcast of their desktop (window or application) allows the visitor to view data or an application on their screen.
SCREEN SHARING
The Whiteboard allows to draw, take notes and create content together that can be also saved. This application comes with an easy to use set of annotation tools.
WHITEBOARD
Plug and play– easy
to use SaaS for agent
client
Scalable– Mobile, Desktops &
Kiosks
Website/ Industry agnostic
Integrate-able with CRMs & 3rd party solutions
Technology Advantages
Omni channel
• Phone - during a phone conversation the agent and customer can be joined in cobrowsing.
• Text chat - standard live text chat that can be escalated to co-browsing.
• Video chat - Chat can be escalated to one or two-way audio or video chat (optional recording).
communicate.
Mobile – Chat And Video Chat Text Chat-
iOS and Android mobile browsers.
Example: Kiosk station
Desktop
Mobile
Runs on any device
