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CO-OP Shared BranchingShared Branching 101

January 2014

CO-OP Shared Branching

Number of Shared Branches – over 7,100 locations and includes nearly 2,000 Vcom® Unit Kiosks at 7-Eleven®

Guest Members of over 1,700 Credit Unions use shared branching today

Over 218 million shared branching transactions were processed last year

All 50 states have locations Including Puerto Rico and Guam

Shared Branching is International with Military base locations in England, Italy, Germany, and Belgium

Stand-alone branches may not have a credit union name associated with those locations

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What is Shared Branching Outlets Call Center Outlet (866-MY CU NOW) Credit Unions owned Kiosks 7-Eleven® Vcom® Sprig Mobile, Text and Online (https://getsprig.com)

How to find locations: www.co-opsharedbranch.org Apple and Android App stores 888-SITE-CO-OP

Note: Not all branches of a credit union may be outlets, always refer to the locater tools

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Name of your CU Their true account number Last 4 digits of their Social Security Number Verifiable Government issued, signed, valid,

non expired, picture ID (name on ID must match the account).

All account owners may perform transactions on owned suffixes with ID

Non owners may perform deposits and payment, with ID

What will your member need

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Acceptable valid primary identification Must be Government issue, signed, valid, non expired,

picture ID All identifications that meets the above criteria and are

found in the I.D. Checking Guide will be accepted Where to purchase the guide: Drivers License Guide Company, 1492

Oddstad Dr Redwood City CA 94063 or www.idcheckingguide.com Student ID may be used for deposits only

All Ids may be copied for documentation requirements

Unacceptable Documents Power of Attorneys and Signature Guarantees

Types of ID that are acceptable

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Guest Member Card

Front of card

Back of card

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Guest Member Card

Inside of card

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How the Network Works

H ost Cr ed it U nion

F I ST he CO - O P S B

S wit ch

N GNT he CO - O P S B

S wit ch

H ost Cr ed it U nion

M ain H ost S yst em O ut let Locat ion

1. Guest member visits the Outlet location

2. MSR inputs guest member CU name and account #

3. Outlet’s Main Host System routes transaction to FIS or NGN and then to Host CU

4. Host CU Authorizes and posts transaction

5. Outlet’s Main Host System posts approved transaction

6. Transaction routes back to MSR

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Types of transactions available ALL Members can do the following:

Deposits (both cash and checks) Vcoms do not take in cash Withdrawals (both cash and checks) CHECKS CAN NOT BE CASHED Loan Payments Loan Advances Account Inquiries Transfers Statement Prints/Recent Histories

The following transactions may also be available: Money Orders and Traveler’s Checks – if available VISA or Master Card advances – if available

Other Member services where available: Notary Services Photocopy requests Fax Services Coin services Gift cards

Funds Availability - Hold Policies

Funds available to guest members are in accordance with the funds availability policy of their credit union

THE OUTLET CANNOT and DOES NOT PLACE HOLDS.

MSR’s responsibility is only to code deposited items/checks

I = Immediate creditL = Local

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Immediate credit items – code “I”

U. S. Treasury Checks

Federal Reserve or Federal Home Loan Bank Checks

U.S. Postal Money Orders

State or Local Government Checks if the acquirer (outlet) is in the same state as the payor of the check

Payroll checks $2,500.00 or less Must be computer generated Must present paystub

Paystub number must match check number Paystub amount must match check amount Word Payroll or paycheck may be preprinted commercially

See Section 4.2A page 53 of the User’s Guide for full requirements

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• Personal checks, checks from other depository institutions (Cashier checks, teller checks, official checks etc.)

• Money Orders (Non U.S. Postal)

• Payroll checks – if they do not meet all the “Immediate” code requirements

Payroll checks: If any “one” of the below criteria is met, it must be coded as LOCAL.If more than $2,500.00 If not computer generatedIf no paystubIf paystub number does match check numberIf paystub amount does match check amount

– See Section 4.2A page 53 of the User’s Guide for “Immediate” requirements

Local - Code “L”

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Check Withdrawals

Funds must be available at the time of the transaction and your computer system must approve the transaction

$5.00 Check withdrawal fee applies

Stop payments are done at the outlet Outlet issued checks (Cashiers checks, official checks, credit union checks

etc) Member must follow outlet’s stop payment rules $25.00 stop pay fee applies

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Cash Withdrawals Funds must be available at the time of the transaction

Outlets must make available a minimum of $500 in cash with on-line approval from the host credit union system, unless the guest member wants less

Outlet locations may give more than $500 in cash with on-line system approval from the host credit union

Vcom can only dispense $500 per business day (Weekends are one business day)

Credit Union owned Kiosks may only dispense $500 per business day (depends on location)

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Disputes and Inquires

All members must initiate inquiries, copy requests and transaction research or questions at their own CU

CUs must work together to resolve issues and provide documentation to the members

Copy and research fees may apply

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Guest Member Fee Schedule

Check Withdrawal $5.00 (fee is optional for Kiosks)

FAX request – if available-First Page-Each additional page

 $3.00$1.00

Money Orders – if available $3.00

Travelers Checks– if available-Dual signature – if available

1% of face value1.5% of face value

Photocopies – if available $.50

Rolled Coin – if available $.25 per roll – Deposit or Purchase (Coin machines may charge a %of amount)

CU for Kids Gift Card – if available $5.50 per card (effective August 1, 2011)

The following fees are charged to the guest members at the time of service.

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Indemnification Agreement(Affidavit of Lost/Stolen or Mutilated item)

$25.00

Check Deposit-Eleven or more checks

First 10 Free$0.17 per check

Notary (if available) Notary Public’s Posted fee as allowed by outlet owner’s state laws

Research of Items The Credit Union doing the research may charge their disclosed research hourly rate

Guest Member Fee ScheduleThe following fees are charged to the guest members at the time of

service.

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Fees to FSCC Host Credit Unions

Host Notification Services – faxing Host Credit Union Notification Fax Form $ 2.00/page

(CTR, Red Flags and Mailed Drop Box Deposit)

Loan Services Loan Application – faxing $ 10.00/ea Loan Application Interview $ 25.00/ea

By Appointment only with Outlet: Loan Close/Distribution $100.00/ea Vehicle Inspection $ 25.00/ea

Other Service Address Change Request $ 3.00/ea

The following fees are charged to the member’s credit union. Outlet locations may not deviate from this fee schedule

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Unruly Guest Members Depending on the extent of the guest member’s behavior

MSR reports behavior to branch management

If the guest member refuses to cooperate, service will be refused and the member will be asked to leave

Primary/secondary contacts may be asked to block your member from all locations

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Secret Shoppers

FSCC performs year round secret shops on Outlet Locations

Secret shop guidelines are provided by FSCC, refer to www.fscc.com for secret shop information or your branch manager

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Helping your Guest Members find locations

New Locator site - www.co-opsharedbranch.org One of the features of our new locator is that it is mobile-

enabled. Members can enter the new URL onto the browser of their Smartphone and be brought to a fully mobile-enabled version of the locator.

Phone Locator - 888-SITE-CO-OP

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User’s Guide

If in doubt, always refer to the User’s Guide.

Rule Changes can occur twice a year, January and July. Make sure you know what Rules have changed and how

they will affect service to shared branching Guest Members.

Updates are available at www.fscc.com. Thank you for participating in this training.

“Working together works”. Bits and Pieces