co-production in stockport terry dafter director, adult social care
TRANSCRIPT
Co-Production in Stockport
Terry DafterDirector, Adult Social Care
Background
• Stockport is embarking on an ambitious programme to review and revise services for people with disabilities.
• We want to make it easier for people to understand and plan more personalised services and broaden the range and type of services available.
• We don’t have the answers to everything and we will be as inclusive and involving as we can.
• We are learning to do things differently.
What is Co-Production?
“Co-production means delivering public services in an equal and reciprocal relationship between professionals, people using services, their families and their neighbours. Where activities are co-produced in this way, both services and neighbourhoods become far more effective agents of change.”
Six Qualities of Co-Production
• Recognising people as assets.
• Building on people's capabilities.
• Promoting mutuality and reciprocity.
• Developing peer support networks.
• Breaking down barriers between professionals and users.
• Facilitating rather than delivering.
Making Choices, Having Control
• We know our current systems don’t always work well for people.
• We know that the best way to transform is to involve people who use services.
• Our programme is underpinned by co-production across all work areas; leadership board and workstreams.
• Working closely with PIPs, our local parents forum and individual users and parents.
So Far: So Good?
• Have coproduced success measures with families to monitor progress.
• Families have co-designed the ideal customer journey for young people.
• Worked with people in our tenancies to design personalised support plans.
• Working with user led organisations to develop peer support and planning options.
• Changing the way we work with providers-testing new ways to deliver support
Benefits - the evidence
For Users •Improved outcomes and quality of life. Higher quality public services as a result of bringing in the expertise of users and their networks.
For Citizens •Increasing social capital and social cohesion. Offering reassurance about availability and quality of services for the future.
Benefits
For Frontline Staff •More responsibility and job satisfaction from working with satisfied service users.
For Managers •Limiting demands on the services. Making services more efficient and person centred
Work to date
• Changing the model of support from birth to adulthood including health and education.
• Offering more choice and control. • Offering personal budgets and person-centred plans to
everyone in a tenancy.• Developing more options for people in employment and
housing needs. • Ongoing work planned from now until 2015. • Visit www.stockport.gov.uk/makingchoices
