coach to retain
DESCRIPTION
Keynote for Annual SME & Infocomm Commerce Conference 2014, on Sharpen Your Business Competitive Edge by Strengthening Your Human Capital.TRANSCRIPT
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COACHTO RETAIN
Business Communication Coachwww.facebook.com/
jackychua.coach
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Low Skill High Skill
High Will TrainGuide
CoachDelegate
Low Will Direct Redeploy
MotivateExcite
DirectiveNon-
directive
What Is Coaching?
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Greater ownership and responsibility
Generates improvements in performance
Helps identify solutions to specific work-related issue
Increased openness to personal learning and development
Benefit of Coaching for Individuals
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Intrinsically motivates people
Higher organizational performance and productivity
Improves relationships between people and departments
Demonstrates commitment to individuals and their development
Benefit of Coaching for Organizations
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A state is how matter behaves under specific condition.
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Pure Interpersonal Styles
Requires no psychometric training
Can be applied across organizational cultures
Angle of approach to empower people
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Tough Battler
Logical Thinker
Friendly Helper
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Pure Interpersonal Styles Tough Battler
Sees Logical Thinker asStrengthsGood at handling information.Getting organized. A resource.
WeaknessesToo logical, rule-bound. Concerned with procedure, not result.
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Pure Interpersonal Styles Tough Battler
Sees Friendly Helper asStrengthsPositive, good to work with. Nice to have around. Not a threat.
WeaknessesSoft, too trusting, ineffective. Easy to push around or manipulate.
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Logical ThinkerPure Interpersonal Styles
Sees Tough Battler asStrengthsSelf-assured, strong.Resourceful and very energetic.
WeaknessesToo pushy, emotional, and impulsive. Only concerned with winning.
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Logical Thinker
Sees Friendly Helper asStrengthsCooperative, inclusive.Easy to get along with.
WeaknessesNot organized, irrational, sentimental. Too concerned with people.
Pure Interpersonal Styles
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Friendly HelperPure Interpersonal Styles
Sees Logical Thinker asStrengthsAuthoritative, well-informed, reliable. Possibly intellectual.
WeaknessesCold, unfriendly. More interested in ideas over people.
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Friendly Helper
Sees Tough Battler asStrengthsStrong, committed, concerned to do well.Likes to get the job done.WeaknessesPushy, uncaring. Self-centered.
Pure Interpersonal Styles
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InfluencingPure Interpersonal Styles
Logical Thinker
Influence throughPresenting facts and logics. Swamping with details.
Influence byQuoting rules and regulationsIntellectual debates.
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Influencing
Tough Battler
Influence throughGiving orders, repetition.Challenges and threats.
Influence byEgo-stroking, agreeing. Throwing challenges.
Pure Interpersonal Styles
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InfluencingPure Interpersonal Styles
Influence throughAppeasing, making friends. Trading favors.
Friendly Helper
Influence byFriendliness, gaining sympathy.Assurance, giving favors.
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D personal desire to change or level of dissatisfaction
with current situationV a clear personal vision of how it will be once
change is achievedP the practical steps necessary to take to make change happen
C the cost of achieving change successfully
Retention Formula
D x V x P > C
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