coaching and mentoring training motivating …...motivating employees training course - lesson 9...

Human Resources isn't a thing we do. It's the thing that runs ourbusiness.

Human ResourcesCourses

Professional Development Training has a specialised division of HumanResources experts that will tailor the delivery of any of the courses to be specificto your situation and learning needs

Human Resources Courses

Coaching and Mentoring Training Motivating Employees Workplace Diversity Training

Foundation Skills for New HROfficers

Implementing Mentoring Programs Mentoring Training

Business Succession Planning Leveraging the Generation Gap Knowledge Management (KM)

Measuring Results from Training Employee Engagement Performance Management andAppraisals

Recruitment and SelectionTraining

Employee Onboarding Business Ethics Training

Giving Constructive FeedbackTraining

Behavioural Interview TechniquesTraining

Hiring Strategies Training

Delivering Constructive CriticismTraining

Human Resources Training Courses from PDTraining Represent Best of Breed in the Industry

Professional Development Training has a specialised division of Human Resources experts thatwill tailor the delivery of any of the courses to be specific to your situation and learning needs. Our extensive curriculum in Human Resources, outstanding depth of trainers across the countryand diverse range of industry experience means that pd training is the best choice for HumanResources courses. pd training will exceed your expectations and help you achieve the results you are seeking.

Coaching and mentoring employees helps to boost productivity, create a healthier work environment, ensure smoothfunctioning of business processes and improve moral. As human resources are the key in any organisation, it isimportant to coach and mentor them appropriately to reduce attrition and improve staff retention.The pdtraining Coaching and Mentoring Training Course provides you with a deep understanding and the skills requiredto properly implement important techniques such as goal setting, developing career options, overcoming personalobstacles, building trust, giving critical feedback and more.Attend a Coaching and Mentoring training class today, or have a trainer come to your workplace in Auckland,Christchurch or Wellington.Please click on the Public Class tab below to view our Coaching and Mentoring Training course schedule by city or clickthe In-House Training tab to receive a free quote for courses delivered at your preferred location.

Coaching and Mentoring Training Outline

Foreword:In today’s environment of changing technology and evolving organisations, coaching can create a strong competitiveadvantage. It provides continuous learning and develops people to meet current and future needs. Business mentoringand coaching is an investment that you make in developing your key resource people for the long-term benefit of theorganisation.About 6 out of 10 (59%) organisations currently offer coaching or other developmental counselling to their managers andexecutives, according to a nationwide survey of more than 300 companies conducted by Manchester, a human capitalconsulting firm. Another 20% of organisations said they plan to offer such coaching within the next year.Productivity happens when managers can develop strong relationships with their employees. Executive coaching buildsthe capability of managers to help their employees with the intangible elements of human relationships. This Coachingand Mentoring Training program will help you turn performance management into a collaborative process that benefitseveryone.

Outcomes:In this course participants will:

Understand the G.R.O.W. model and apply itLearn to set appropriate, effective goals using the S.M.A.R.T. techniqueLearn how to recognise the current state or reality of an employee's situationlearn to identify coaching and mentoring options for your employees, creating a preliminary plan with action stepsLearn how to develop a complete plan, including motivational opportunities to drive accomplishmentUnderstand the importance of building & fostering trust with employeesMaster the art of giving effective feedback while maintaining trustRecognise & overcome common obstacles that are holding employees backKnow when it is the right time to stop coaching an employeeLearn to continue to transition an employee to other opportunities for continued growth

Coaching and Mentoring Training Course - Lesson 1Defining Coaching and Mentoring

What is Coaching?What is Mentoring?Introducing the GROW Model

Coaching and Mentoring Training Course - Lesson 2Setting Goals

Goals in the Context of GROWIdentifying Appropriate Goal AreasSetting SMART Goals

Coaching and Mentoring Training Course - Lesson 3Understanding the Reality

Getting a Picture of Where you areIdentifying ObstaclesExploring the Past

Coaching and Mentoring Training Course - Lesson 4Developing Options

Identifying PathsChoosing your Final ApproachStructuring a Plan

Coaching and Mentoring Training Course - Lesson 5Wrapping it all Up

Creating the Final PlanIdentifying the First StepGetting Motivated

Coaching and Mentoring Training Course - Lesson 6The Importance of Trust

What is Trust?Trust and CoachingBuilding Trust

Coaching and Mentoring Training Course - Lesson 7Providing Feedback

The Feedback SandwichProviding Constructive CriticismEncouraging Growth and Development

Coaching and Mentoring Training Course - Lesson 8Overcoming Roadblocks

Common ObstaclesRe-Evaluating GoalsFocusing on Progress

Coaching and Mentoring Training Course - Lesson 9Reaching the End

How to know when you've Achieved SuccessTransitioning the CoacheeWrapping it all up

Coaching and Mentoring Training Course - Lesson 10How Mentoring Differs from Coaching

The Basic DifferencesBlending the Two ModelsAdapting the GROW Model for MentoringFocusing on the Relationship

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When employees are Motivated they feel valued and provide a higher level of productivity. Employees must be motivatedto help them work harder, find satisfaction in their job and fulfill their professional goals.The pdtraining Employee Motivation Training Course provides skill development in the various methods of staffmotivationsuch as the object-oriented theory, the expectancy theory, goal setting and using individualised motivators. This coursehelps organisations carry out highly successful motivational programs that help employees feel more productive, satisfiedand enthusiastic.This fun, high-energy training course is available across New Zealand, including Auckland, Wellington and Christchurch.Please click on the Public Class tab below to view our Employee Motivation Training course schedule by city or click theIn-House Training tab to receive a free quote for courses delivered at your preferred location.

Motivating Employees Outline

Foreword:Employee Motivation is becoming ever more important in the workplace and everyone agrees that a motivated workforceis far more likely to be a successful workforce. The happier and more professional an employee is, the better the resultsthey will deliver for you. Of course, every employer wants to make sure that they have a workforce who will do their best,but this does not simply mean making the job easy for their employees. In fact, part of the problem of motivation is thatwhere the job is too easy, employees become complacent.There is therefore a challenge for all employers and management in delivering the right balance between a confident,motivated workforce and a workforce which is driven to attain goals. It can be described as a mix between the pleasureof a comfortable working environment and the fear of failure, although in honesty it is more complicated than thatequation suggests. Regardless of how it is characterised, it is important to get the right balance in order to ensure thatyou have a motivated workforce. This Employee Motivation course is designed to show participants the way to get thebest out of a confident, motivated set of employees, and to show them how to motivate that group.

Outcomes:Explain motivationApply effective methods of staff motivationInterpret and discuss the psychological theories behind employee motivationDevelop plans for more effective team motivation including making allowances for different personality typesSet clear & defined goals as part of the motivation processIdentify specific challenges of workplace motivation & learn how to address them

Motivating Employees Training Course - Lesson 1A Psychological Approach

Herzberg's Theory of MotivationMaslow's Hierarchy of NeedsThe Two Models of Motivation

Motivating Employees Training Course - Lesson 2Object-Oriented Theory

The CarrotThe WhipThe Plant

Motivating Employees Training Course - Lesson 3Using Reinforcement Theory

A History of Reinforcement TheoryUnderstanding the Three FactorsUsing the Three Factors to Motivate in your Workplace

Motivating Employees Training Course - Lesson 4Using Expectancy Theory

A History of Expectancy TheoryUnderstanding the Three FactorsUsing the Three Factors to Motivate in your Workplace

Motivating Employees Training Course - Lesson 5Personality's Role in Motivation

Identifying your Personality TypeIdentifying others' Personality TypeMotivators by Personality Type

Motivating Employees Training Course - Lesson 6Setting Goals

Goals and MotivationSetting SMART GoalsEvaluating and Adapting

Motivating Employees Training Course - Lesson 7A Personal Toolbox

Building your own Motivational PlanEncouraging Growth and DevelopmentGetting Others to see the Glass Half-Full

Motivating Employees Training Course - Lesson 8Motivation on the Job

The Key FactorsCreating a Motivational OrganisationCreating a Motivational Job

Motivating Employees Training Course - Lesson 9Addressing Specific Morale Issues

Dealing with Individual Morale ProblemsAddressing Team MoraleWhat to do when the Whole Company is De-Motivated

Motivating Employees Training Course - Lesson 10Keeping Yourself Motivated

Identifying Personal MotivatorsMaximising your MotivatorsEvaluating and Adapting

Web Links:

View this course online: http://pdtraining.co.nz/courses/motivating-employees-training



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In the new global economy, it is more important than ever to understand how culture affects communication andperception. Improving intercultural communication enhances success by bringing varied perspectives and fresh ideasinto the workplace.These fun, high-energy training courses are available in Auckland, Wellington, Christchurch and New Zealand wide.

Workplace Diversity Training Outline

Foreword:As the world gets smaller, the workforce becomes more mobile and outsourcing becomes more common. The need tounderstand diversity and to be able to include cultural diversity as part of the work-place culture is becoming increasinglyimportant.

Outcomes:Learn about stereotypes & biases, how they develop, and gain insights into one's own perspectivesGain effective strategies for removing barriers to diversity in the workplaceImprove their listening & learn effective questioning techniques to communicate more effectively in a diversepopulationLearn the importance of non-verbal communication, both one's own and that of othersMaster ways of encouraging diversity in the workplace while discouraging and preventing discriminationLearn how to respond to personal complaints & develop a support system to manage this resolution process in yourorganisationGain a professional approach to record, analyse and resolve situations involving diversityLearn how to create a mechanism of prevention to reduce negative or discriminating situations and to keep them fromrepeating

Workplace Diversity Training Course - Lesson 1Understanding Diversity

What is Diversity?Related Terms and ConceptsA Brief HistoryA Legal Overview

Workplace Diversity Training Course - Lesson 2Understanding Stereotypes

Stereotypes vs. BiasesIdentifying Your BaggageUnderstanding what this Means

Workplace Diversity Training Course - Lesson 3Breaking Down the Barriers

Changing your Personal ApproachEncouraging Workplace ChangesEncouraging Social Changes

Workplace Diversity Training Course - Lesson 4Verbal Communication Skills

Listening and Hearing: They aren't the same thingAsking QuestionsCommunicating with Power

Workplace Diversity Training Course - Lesson 5Non-Verbal Communication Skills

Body LanguageThe Signals you Send to OthersIt's not WHAT you say, It's HOW you say it

Workplace Diversity Training Course - Lesson 6Being Proactive

Encouraging Diversity in the WorkplacePreventing DiscriminationWays to Discourage Discrimination

Workplace Diversity Training Course - Lesson 7Coping with Discrimination

Identifying if you have been Discriminated againstMethods of ReprisalChoosing a Course of Action

Workplace Diversity Training Course - Lesson 8Dealing with Diversity Complaints as a Person

What to do if you're Involved in a ComplaintUnderstanding your RoleCreating a Support System

Workplace Diversity Training Course - Lesson 9Dealing with Diversity Complaints as a Manager

Recording the ComplaintIdentifying Appropriate ActionsChoosing a Path

Workplace Diversity Training Course - Lesson 10Dealing with Diversity Complaints as an Organisation

Receiving a ComplaintChoosing a ResponseLearning from the Complaint

Web Links:

View this course online: http://pdtraining.co.nz/courses/managing-workplace-diversity-training



http://pdtraining.co.nz/courses/managing-workplace-diversity-training



The pdtraining Foundation Skills for New HR Officers Training is designed for HR Officers and new managers. Itdevelops a set of practical techniques for core HR functions including interviewing, orientation, safety, harassment,discrimination, violence, discipline, staff development and termination.This practical, hands-on course is for people who want to develop real world human resource skills as line managers,administrators or human resource officers.This dynamic training course is available now throughout New Zealand, including Auckland, Christchurch or Wellington.Please click on the Public Class tab below to view our Foundation Skills for New HR Officers Training course scheduleby city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Foundation Skills for New HR Officers Outline

Foreword:An organisation’s staff is now seen as its most valuable asset, and human resources skills are vital to organisationalsuccess. This HR course covers the complete lifecycle of HR responsibilites including recruitment, staff retention,employee annual review and feedback, workplace health and safety, employee discipline and staff termination.Whether you are a new HR Officer, or you are responsible as a manager for HR functions this course will help youunderstand how much of that role is really about people, as well as aspects of legislation, policy, and procedures.

Outcomes:Explore the range of Human Resource activities and responsibilitiesDefine human resource terms & subject matterEffectively recruit, interview & retain employeesFollow up with a new employee in a structured mannerBecome an advocate for employee health and safetyProvide accurate, actionable feedback to employeesAct appropriately in situations requiring discipline & terminationEvaluate strengths & opportunities for human resources in the workplaceIdentify three areas for further human resources development as part of a personal action plan

Foundation Skills for New HR Officers Training Course -Lesson 1Getting Started

IcebreakerHousekeeping ItemsThe Parking LotWorkshop Objectives

Foundation Skills for New HR Officers Training Course -Lesson 2Human Resources Today

What is Human Resources Today?Key Factors Influencing Human Resources TodayGrowth in Human Resources

Foundation Skills for New HR Officers Training Course -Lesson 3Recruiting and Interviewing

The Job Selection ProcessGet Good at InterviewingInterviewing FairlyThe Best Way to Interview

Foundation Skills for New HR Officers Training Course -Lesson 4Retention and Orientation

Getting Off on the Right TrackCreating an Engaging ProgramUsing an Orientation List

Foundation Skills for New HR Officers Training Course -Lesson 5Following up with New Employees

Checking inFollowing upDesigning the Follow-up Schedule

Foundation Skills for New HR Officers Training Course -Lesson 6Workplace Health and Safety

Understanding your role and ResponsibilitiesUnderstanding Local and Industry Specific RulesTraining for Managers

Foundation Skills for New HR Officers Training Course -Lesson 7Workplace Bullying, Harassment, and Violence

DefinitionsCosts to the OrganisationThe Manager’s RoleAn Employer’s Responsibility

Foundation Skills for New HR Officers Training Course -Lesson 8Workplace Wellness

Wellness BehaviorsWellness TrendsThe Case for Wellness

Foundation Skills for New HR Officers Training Course -Lesson 9Providing Feedback to Employees

Feedback ModelThe Feedback SandwichEncouraging Growth and Development

Foundation Skills for New HR Officers Training Course -Lesson 10Disciplining Employees

The General Discipline ProcessThe Progressive Discipline ProcessHaving Discipline MeetingsFollowing Up

Foundation Skills for New HR Officers Training Course -Lesson 11Terminating Employees

Documenting EventsMaking the DecisionCommunicating the Decision

Foundation Skills for New HR Officers Training Course -Lesson 12Wrapping Up

Documenting Events

Web Links:

View this course online: http://pdtraining.co.nz/courses/foundation-skills-for-new-hr-officers-training



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Proper mentoring is a process that needs to consider personal, group and organisational needs. Mentoring provides acost effective work-based strategy to build the potential of employees and foster professional relationships where partiescan share their professional and personal skills and experiences that can grow and develop in the process.The pdtraining Implementing a Successful Mentoring Program Training Course includes the various facets of mentoringsuch as its development, building mentor/mentee relationships, employee and organisational needs, mentoring functionsand more. A successful mentoring program creates relationships and an environment where employees feel free to sharetheir professional and personal skills and knowledge.This intensive workshop provides participants with the essential skills and competencies needed to run a successfulorganisational mentoring program.This engaging training course is available now throughout New Zealand, including Auckland, Christchurch or Wellington.Please click on the Public Class tab below to view our Implementing a Successful Mentoring Program Training courseschedule by city or click the In House Training tab to receive a free quote for courses delivered at your preferred location.

Implementing Mentoring Programs Outline

Foreword:Mentoring is rapidly becoming recognised worldwide as a highly effective people development process. Managers areoften time poor and see employee interaction as a distraction. Although the introduction of formal mentoring programs inthe workplace is relatively new, the process of more experienced colleagues offering support, advice and assistance toyounger and less experienced group members has a long history.This course will help you capture the benefits of these informal support networks and outline what is needed and todesign, implement and adapt a successful mentoring program.This course is based on the work of Kathy Lacy, in her book "Making Mentoring Happen: A simple and effective guide toimplementing a successful mentoring program".

Outcomes:Discuss the developments in mentoringUnderstand the roles Mentors & Mentees play and the benefits of mentoringLearn how mentoring works & what the potential pitfalls areUnderstand mentoring in the workplace & describe the role of the facilitator implementing the programDesign a formal mentoring program

Implementing Mentoring Programs Training Course -Lesson 1Developments in Mentoring

Formal Mentoring ProgramsOrganisational NeedsEmployee NeedsSome Useful DefinitionsProfessional SupportersRole of the MentorRole of the MenteeBenefits of Mentoring Programs

Implementing Mentoring Programs Training Course -Lesson 2How Mentoring Works

Types of MentoringMentoring FunctionsProgram CharacteristicsA Formal Mentoring Program in a NutshellPotential Pitfalls

Implementing Mentoring Programs Training Course -Lesson 3Mentoring in the workplace

Perceptions of LearnersDeveloping Strong Mentor RelationshipsRole of the Facilitator in the RelationshipFactors that Influence the Decline of the RelationshipBehaviours that Help the Relationship to Mature

Implementing Mentoring Programs Training Course -Lesson 4Mentoring in the workplace

Perceptions of LearnersDeveloping Strong Mentor RelationshipsRole of the Facilitator in the RelationshipFactors that Influence the Decline of the Relationship

Implementing Mentoring Programs Training Course -Lesson 5Workplace Activities

OrientationMid-CycleRelationship Closure

Implementing Mentoring Programs Training Course -Lesson 6Additional Program Material

ChecklistsSample DocumentsProformasOther Tools

Web Links:

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Many organisations are implementing formalised mentoring programs among staff. Implementing a mentorship programthat is both successful and rewarding is achieved by teaching the mentor specific behaviours for fostering a purposefulmentoring relationship.The pdtraining Mentoring Training Course assists mentors to gain important skills in mentoring like goal setting,identifying personality strengths and weaknesses, how to give criticism and much more, so that you can become aneffective and successful mentor.This dynamic training course is available now throughout New Zealand, including Auckland, Wellington and Christchurch.Please click on the Public Class tab below to view our Mentoring Training course schedule by city or click the In-HouseTraining tab to receive a free quote for courses delivered at your preferred location.

Mentoring Training Outline

Foreword:Mentoring isn't what it used to be. In today's high-tech, global economy, the days of stiff hierarchy and loyalty to thestatus quo are long gone.Today's mentors understand that they have as much to gain from building close working relationships and sharing theirexperience with others as they have to give. Whether you are entering an informal arrangement or a formal trainingprogram, learn how to make mentoring more meaningful for everyone.

Outcomes:Describe mentoring & its application in today's workplacePractice mentoring in the development of other peopleCreate, maintain & transition a mentoring relationshipMaster specific behaviours to maximise the impact of a mentoring relationshipDetermine which behaviours to stay away from in a mentoring relationshipApply mentoring to improve the workplace

Mentoring Training Course - Lesson 1What is Mentoring & Why it Matters

What Mentors doThe enabling MentorMentoring todayWhat does mentoring look like?The power of relationships in our livesMentors care beyond the workA mentor goes above and beyondPart summary

Mentoring Training Course - Lesson 2Creating a Mentoring Relationship

Stages of developmentWhere to beginThe Mentoring MatchDetermining Mentee expectationsDeveloping a partnershipGuiding principlesCreating a Mentor/Mentee AgreementTwo-Way Mentoring / Reverse MentoringPart summary

Mentoring Training Course - Lesson 3Maintaining a Mentoring Relationship

Adopting a change attitudeManaging changeCoping mechanismsMirroringValidationIt's rarely black or whiteProgressive adaptationPart summary

Mentoring Training Course - Lesson 4Navigating the Mentoring Relationship

Effective mentoring toolsShifting contextActive listeningNaming feelingsListening for motivationConstructive confrontationInformation that has positive impactGiving permissionBeing genuinely curiousPart summary

Mentoring Training Course - Lesson 5Fine Tuning & Transitioning the Mentoring Relationship

Fine Tuning and transitioningPotential pitfall one: giving criticismPotential pitfall two: giving advicePotential Pitfall three: trying to rescueTransitioning the relationshipPart summary

Mentoring Training Course - Lesson 6Conclusion

Course reviewPlanning engagement with the menteesPost course assessment if required

Web Links:

View this course online: http://pdtraining.co.nz/courses/mentoring-training-course-brisbane-sydney-melbourne-adelaide-canberra-and-perth



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A management succession plan affects an entire organisation. Planning a succession involves preparation, weighingoptions, initiating and managing change, overcoming obstacles and performing a thorough analysis.The pdtraining Business Succession Planning Training Course develops an understanding of the methods andtechniques of business succession planning and skill building to implement the changes smoothly and successfully.This significant and lively training course is available now throughout New Zealand, including Auckland, Christchurch andWellington.Please click on the Public Class tab below to view our Business Succession Planning Training course schedule by city orclick the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Business Succession Planning Outline

Foreword:The loss of valuable leadership can cripple a company. Business succession planning is essentially preparingsuccessors to take on vital leadership roles when the need arises.Whether it is preparing someone to take over as the sole proprietor of a small business or a position of leadership in acorporation, business succession planning is essential to the long-term survival of a company. This course will teach youthe difference between succession planning and mere replacement planning and how to prepare people to take on theresponsibilities of leadership so that the company thrives in the transition.


Learn the importance of succession planningUnderstand the process of succession planningRecognise the importance of mentoring as a component of your planLearn to set goals using a SWOT analysisDraft a plan, assign responsibilities and establish monitoring systemsUnderstand the importance of change managementLearn to anticipate obstaclesKnow how to re-evaluate goals and focus on progressRecognise when success has been achieved

Business Succession Planning Training Course - Lesson1Succession Planning Vs. Replacement Planning

What is Business Succession Planning?What is Replacement Planning?Differences between Succession and ReplacementDeciding what you need

Business Succession Planning Training Course - Lesson 2Preparing for the Planning Process

Should you establish a committee?How to gather operational data

Business Succession Planning Training Course - Lesson3Initiating Process

Develop a Mission StatementDevelop a Vision StatementChoosing to be a mentor

Business Succession Planning Training Course - Lesson 4The SWOT Analysis

Identifying StrengthsIdentifying WeaknessesIdentifying OpportunitiesIdentifying Threats

Business Succession Planning Training Course - Lesson5Developing the Succession Plan

Prioritise what the succession plan will addressSet goals and objectivesDevelop a strategy for achieving goalsDraft the plan

Business Succession Planning Training Course - Lesson 6Executing the Plan

Assign responsibility and authorityEstablish a monitoring systemIdentifying pathsChoosing your final approach

Business Succession Planning Training Course - Lesson7Gaining Support

Gathering dataAddressing concerns and issuesEvaluating and adapting

Business Succession Planning Training Course - Lesson 8Managing the Change

Developing a change management planDeveloping a communication planImplementing the plansProviding constructive criticismEncouraging growth and development

Business Succession Planning Training Course - Lesson9Overcoming Roadblocks

Common obstaclesRe-Evaluating goalsFocusing on progress

Business Succession Planning Training Course - Lesson10Reaching the End

How to know when you’ve achieved successTransitioningWrapping it all up

Web Links:

View this course online: http://pdtraining.co.nz/courses/business-succession-planning-training-course



http://pdtraining.co.nz/courses/business-succession-planning-training-course



Learning how to manage people from different generations first requires an understanding of the environment in whichtheir personality was developed, and secondly you need the skills to handle the differences in personality types.The pdtraining Leveraging the Generation Gap Training Course provides you with a comprehensive and deepunderstanding of the different generations; namely the traditionalists, Baby Boomers, Generation X and Generation Y. Italso provides training in conflict management, conflict resolution processes and the building of harmony and equivalence.This intensive and lively training course is now available across New Zealand, including Auckland, Wellington andChristchurch.Please click on the Public Class tab below to view our Leveraging the Generation Gap Training course schedule by cityor click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Leveraging the Generation Gap Outline

Foreword:The workplace can present challenges to management in terms of handling the different generations present. As olderworkers delay retiring and younger workers are entering the workforce, the work environment has become a patchworkof varying perspectives and experiences, all valuable to say the least.While having various cultures in one workplace can present communication problems and conflicts, the benefits of such avariety in the workplace outweigh it. Both the young and older worker have many ideas to offer, which can help theorganisation thrive in the marketplace. Learning how to deal with the generation gap at work will help you become abetter manager or co-worker.This 'Generations Gap Training Course' will help you understand the various generations present at work and understandwhat motivates each of them and how to work together.

Outcomes:Learn the history behind generation gapsLearn about the different generations (traditionalists, baby boomers, Generation Xers & Generation Yers)Understand the differences between each generationFind common ground among the different generationsMaster conflict management between generationsLeverage the strengths of each generation in the workplace

Leveraging the Generation Gap Training Course - Lesson1Context

What Generations Exist In The WorkplaceWhat Defines A GenerationWhat This Means In Our Workplace

Leveraging the Generation Gap Training Course - Lesson 2Traditionalist

Their BackgroundTheir CharactersTheir Working Style

Leveraging the Generation Gap Training Course - Lesson3Baby Boomers


Leveraging the Generation Gap Training Course - Lesson 4Generation X's


Leveraging the Generation Gap Training Course - Lesson5Generation Y's (millennial)


Leveraging the Generation Gap Training Course - Lesson 6Background

AttitudeWorking StyleLife Experience

Leveraging the Generation Gap Training Course - Lesson7Finding Common Ground

Adopting A Communication StyleCreating An Affinity GroupSharing Knowledge

Leveraging the Generation Gap Training Course - Lesson 8Conflict Management (1)

Younger Bosses Managing Older WorkersAvoid Turnovers With A Retention PlanBreaking Down The Stereotypes

Leveraging the Generation Gap Training Course - Lesson9Conflict Management (2)

Embrace The Hot ZoneTreat Each Other As A PeerCreate A Succession Plan

Leveraging the Generation Gap Training Course - Lesson10The Power of 4

Benefits Of Generation GapsHow To Learn From Each OtherEmbracing The Unfamiliar

Web Links:

View this course online: http://pdtraining.co.nz/courses/leveraging-generation-gaps-training-course



http://pdtraining.co.nz/courses/leveraging-generation-gaps-training-course



To sustain a competitive advantage, organisations need more than just the latest technology. Knowledge and informationneeds to be developed and managed to survive and grow in a competitive environment.The pdtraining Knowledge Management Training Course gives you the ability to develop a knowledge managementmodel, understand the life cycle of information, the rationale behind information management and the implementationand customisation of knowledge management systems.This course is available now throughout New Zealand, including Auckland, Wellington and Christchurch.Please click on the Public Class tab below to view our Knowledge Management Training course schedule by city or clickthe In-House Training tab to receive a free quote for courses delivered at your preferred location.

Knowledge Management (KM) Outline

Foreword:Today’s culture thrives on knowledge. Possessing knowledge gives advantages in making the right decision or strategyto implement. The Internet distributes knowledge at split-second rates. Laptops, tablets and smart phones bringknowledge to our fingertips. As the old adage says, “knowledge is power.”Organisations have a wealth of knowledge accessible through the people they touch internally, like employees, andexternally, like customers. Organisations that allow knowledge to go unmanaged may be giving their competitors theupper hand in the market. The organisation that is able to capture, store, and retrieve knowledge effectively is thencapable of learning as an organisation. A learning organisation is one where employees are empowered to change anddevelop new methods, thoughts, and strategies that will advance the mission of their organisation.Knowledge Management is the establishment of a system that captures knowledge purposefully for incorporating intobusiness strategies, policies, and practices at all levels of the company. This course will teach the learner how to initiatea knowledge management program at work. When it comes to knowledge management, any organisation is able toimplement a strategy. Wherever there are humans working together for one goal, there is knowledge to be harvested,stored, and dispensed as needed.

Outcomes:Describe the concepts behind knowledge managementExamine the Do's and Don'ts of successful knowledge managementInterpret the knowledge management lifecycleIdentify the knowledge management paradigmLearn about the knowledge management modelsBuild a rationale for KM in a companyDevelop a KM implementation in a company

Knowledge Management Training Course - Lesson 1Understanding Knowledge Management

What is knowledgeWhat is knowledge managementA brief historyApplications in the workplace

Knowledge Management Training Course - Lesson 2Do's and Don’ts

Data, information, and knowledgeThe tacit mode

Knowledge Management Training Course - Lesson 3The Knowledge Management Life Cycle

Understanding episodesAcquisitionKnowledgeIntegration

Knowledge Management Training Course - Lesson 4The New Knowledge Management Paradigm

Paradigms of the pastThe new paradigmImplications and applicationsThe knowledge management end game

Knowledge Management Training Course - Lesson 5Knowledge Management Models

The Nonaka and Takeuchi Model (SECI)Wiig ModelKakabadse ModelBoisot Model

Knowledge Management Training Course - Lesson 6Building a Knowledge Management Rationale

Why rationale is necessaryBuilding a business caseFinding success storiesThe commodisation/customisation model

Knowledge Management Training Course - Lesson 7Customising Knowledge Management Definitions

Components of a knowledge managementdefinitionCustomising the componentsCreating a KMBOK

Knowledge Management Training Course - Lesson 8Implementing Knowledge Management in YourOrganisation

Gathering supportIdentifying opportunities for revenue streamsKey knowledge management techniquesA map for successThe no-budget scenario

Knowledge Management Training Course - Lesson 9Tips for Success

About the chief knowledge officerKnowledge management skill checklistThe knowledge management imperativeThe hype curveBarriers and helpers to success

Knowledge Management Training Course - Lesson 10Advance Topics

The knowledge management maturity modelAbsorptive capacityRustinessProcess model types

Web Links:

View this course online: http://pdtraining.co.nz/courses/knowledge-management-training-course



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Measuring the return on investment (ROI) of a specific training program can be difficult at best. This often limits anorganisation’s knowledge of how and which training programs benefit employees, which leads to poor budgetaryplanning for future programs.The pdtraining Measuring Results from Training Course provides you with the knowledge and skill development invarious learning styles, training evaluation levels and plans, training measurement tools, ROI formulas and assessmentof the training. This course helps your organisation identify and measure the tangible and the intangible benefits oftraining so that you can plan accurately and maximise the return from future training programs.This high-energy, dynamic training course is available now throughout New Zealand, including Auckland, Wellington andChristchurch.Please click on the Public Class tab below to view our Measuring Results from Training – Training course schedule bycity or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Measuring Results from Training Outline

Foreword:Although we all know that training can have many amasing benefits, sometimes it can be hard to prove those benefitsand attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangiblebenefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on.In this course, we will learn about the different ways to evaluate training progress, and how to use those results todemonstrate the results that training brings.

Outcomes:Understand Kolb's learning styles & learning cycleLearn about Kirkpatrick's levels of evaluationBecome familiar with the many types of evaluation tools including, goal setting, tests, reactionary sheets & interviewsLearn when to use each type of evaluation toolBe able to perform a needs assessmentLearn how to write learning objectives & link them to an evaluationLearn to write an evaluation planGain insight into identifying costs, benefits & ROI on trainingDevelop a business case for training

Measuring Results from Training - Training Course -Lesson 1Getting Started

Icebreaker: Find the LeaderHousekeeping ItemsPre-Assignment ReviewWorkshop ObjectivesAction Plans and Evaluations

Measuring Results from Training - Training Course -Lesson 2Kolb’s Learning Styles

The Four-Stage ProcessAccommodatorsDivergersConvergersAssimilators

Measuring Results from Training - Training Course -Lesson 3Kirkpatrick’s Levels of Evaluation

OverviewLevel One: ReactionsLevel Two: LearningLevel Three: BehaviourLevel Four: Results

Measuring Results from Training - Training Course -Lesson 4Types of Measurement Tools

Goal SettingSelf-EvaluationsPeer EvaluationsSupervisor EvaluationsHigh-Level Evaluations

Measuring Results from Training - Training Course -Lesson 5Focusing the Training

Performing a Needs AssessmentCreating Learning ObjectivesDrilling Down Into Content

Measuring Results from Training - Training Course -Lesson 6Creating an Evaluation Plan

What Will We Evaluate?When Will the Evaluation be completed?How Will We Evaluate It?Who Will Perform the Evaluation?

Measuring Results from Training - Training Course -Lesson 7Assessing Learning before Training

Workplace ObservationObjectives AssessmentPre-Assignments and Pre-Tests

Measuring Results from Training - Training Course -Lesson 8Assessing Learning during Training

Reviewing Learning ObjectivesPerforming Hip-Pocket AssessmentsQuizzes and TestsSkill Assessments

Measuring Results from Training - Training Course -Lesson 9Assessing Learning after Training

Evaluation TimelinesLearning JournalGoal SettingAdditional Methods of Evaluation

Measuring Results from Training - Training Course -Lesson 10The Long Term View

Creating a Long Term Evaluation PlanMethods of EvaluationDocumenting Lessons Learned

Measuring Results from Training - Training Course –Lesson 11Calculating the Return on Investment (ROI)

A Basic ROI FormulaIdentifying and Measuring Tangible BenefitsIdentifying and Measuring Intangible BenefitsCalculating Total CostsMaking a Business Case

Measuring Results from Training - Training Course -Lesson 12Wrapping Up

Words from the WiseParking LotAction Plans and Evaluations

Web Links:

View this course online: http://pdtraining.co.nz/courses/measuring-results-from-training-course



http://pdtraining.co.nz/courses/measuring-results-from-training-course



Employee engagement involves helping employees to become more productive, focused and organised. The success ofyour staff is directly related to the success of any organisation.The pdtraining Employee Engagement Training Course provides understanding and skill building in the various methodsof employee engagement such as attention zones, goal setting, prioritising, focusing, and evaluating. Training inemployee engagement helps managers to keep employees motivated, productive and fulfilled. Happy staff producebetter results!This engaging course is available now throughout New Zealand, including Auckland, Christchurch or Wellington.Please click on the Public Class tab below to view our Employee Engagement Training Course schedule by city or clickthe In-House Training tab to receive a free quote for courses delivered at your preferred location.

Employee Engagement Outline

Foreword:Having an engaged workforce is critical to organisational success. A distracted workforce is less than effective.Employees who do not pay attention to their work can waste valuable time and make careless mistakes.So how do you improve employee engagement and create people who are 'connected and committed' to the business?This course will develop employee engagement as a useful skill that allows managers to connect with their employees onan emotional level and motivate them to focus on their work and how to reach their personal and company goals. Itexamines why employee engagement is important and valuable, how to foster and measure employee engagement andlink it to key organisational goals and outcomes.

Outcomes:Wake up! Disengagement is costing your company millionsIdentify the different types of attentionCreate strategies for SMART goalsImplement proactive methods to create engagementProcrastination: Eat that frog!Manage time and productivityDevelop strategies for an engaged workforceIdentify the different personality types & how they fit into a plan for employee motivation

Employee Engagement Training Course - Lesson 1Getting Started

Workshop ObjectivesPre-Assignment Review

Employee Engagement Training Course - Lesson 2Introduction to Employee Engagement

What Is Employee Engagement?Stop Thinking and Pay Attention!What Is Mushin?What is Xin Yi (Heart Minded)?

Employee Engagement Training Course - Lesson 3Types of Attention

Focused AttentionSustained AttentionSelective AttentionAlternating AttentionAttention CEOAttentional Blink

Employee Engagement Training Course - Lesson 4Strategies for Goal Setting

Listening to Your EmotionsPrioritisingRe-Gating

Employee Engagement Training Course - Lesson 5Meditation

BetaAlphaThetaDeltaGamma

Employee Engagement Training Course - Lesson 6Training Your Attention

MushinMeditationFocus ExecuteVisualisationCase Study

Employee Engagement Training Course - Lesson 7Attention Zones Model

Reactive ZoneProactive ZoneDistracted ZoneWasteful ZoneCase Study

Employee Engagement Training Course - Lesson 8SMART Goals

The Three P’sThe SMART WayPrioritisingEvaluating and Adapting

Employee Engagement Training Course - Lesson 9Keeping Yourself Focused

The One Minute RuleThe Five Minute RuleWhat to Do When You Feel Overwhelmed

Employee Engagement Training Course - Lesson 10Procrastination

Why We ProcrastinateNine Ways to Overcome ProcrastinationEat That Frog

Employee Engagement Training Course – Lesson 11Prioritising Your Time

The 80/20 RuleThe Urgent / Important MatrixBeing AssertiveCreating a Productivity JournalThe Glass Jar: Rocks, Pebbles, Sand and Water

Employee Engagement Training Course - Lesson 12Wrapping Up

Words from the Wise

Web Links:

View this course online: http://pdtraining.co.nz/courses/employee-engagement-training-course



http://pdtraining.co.nz/courses/employee-engagement-training-course



Performance Management is not a company’s way of employing “micro-managing” techniques that stunt the professionalgrowth of its employees. But rather, it is a strategic approach to ensuring the efficiency and effectiveness of anorganisation. Whether at the organisational, departmental or employee level, the goal of performance management is tomake sure all business goals are being met in a satisfactory manner.This practical and engaging training course is available now throughout New Zealand, including Auckland, Wellington,Christchurch.

Performance Management and Appraisals Outline

Foreword:Performance Management is not a company’s way of employing “micro-managing” techniques that stunt the professionalgrowth of its employees. But rather, it is a strategic approach to ensuring the efficiency and effectiveness of anorganisation. Whether at the organisational, departmental or employee level, the goal of performance management is tomake sure all business goals are being met in a satisfactory manner.

Outcomes:Define performance managementExamine how performance management works & the tools used to make it workAnalyse the three phases of performance managementAssess the effectiveness of each phaseImplement effective goal setting & how to use goal setting as an integral part of performance managementPractice giving feedback on performance managementInterpret Kolb's Learning Cycle & discuss how to engage adults differently based on their position in the LearningCycleGain insight into the impact of effective motivation in the workplaceDevelop a performance journal & a performance plan

Performance Management and Appraisals Training Course- Lesson 1Getting Started

Workshop Objectives

Performance Management and Appraisals Training Course- Lesson 2The Basics (I)

What is Performance Management?How Does Performance Management Work?ToolsCase Study

Performance Management and Appraisals Training Course- Lesson 3The Basics (II)

Three Phase ProcessAssessmentsPerformance ReviewsCase Study

Performance Management and Appraisals Training Course- Lesson 4Goal Setting

SMART Goal SettingSpecific GoalsMeasurable GoalsAttainable GoalsRealistic GoalsTimely GoalsMonitoring ResultsCase Study

Performance Management and Appraisals Training Course- Lesson 5Establishing Performance Goals

Strategic PlanningJob AnalysisSetting GoalsMotivationCase Study

Performance Management and Appraisals Training Course- Lesson 6360 Degree Feedback

What is 360 Degree Feedback?Vs. Traditional Performance ReviewsThe ComponentsCase Study

Performance Management and Appraisals Training Course- Lesson 7Competency Assessments

Competency Assessment DefinedImplementationFinal DestinationCase Study

Performance Management and Appraisals Training Course- Lesson 8Kolb's Learning Cycle

ExperienceObservationConceptualisationExperimentationCase Study

Performance Management and Appraisals Training Course- Lesson 9Motivation

Key FactorsThe Motivation OrganisationIdentifying Personal MotivatorsEvaluating and AdaptingCase Study

Performance Management and Appraisals Training Course- Lesson 10The Performance Journal

Record Goals and AccomplishmentsLinking with Your Employees or ManagersImplementing a Performance CoachKeeping TrackCase Study

Performance Management and Appraisals Training Course- Lesson 11Creating a Performance Plan

GoalsDesired ResultsPrioritisationMeasureEvaluationCase Study

Performance Management and Appraisals Training Course- Lesson 12Wrapping Up

Words from the WiseYour Notebook

Web Links:

View this course online: http://pdtraining.co.nz/courses/performance-management



http://pdtraining.co.nz/courses/performance-management



Effective recruitment and selection ensures that the right people are in the right job. It helps to increase job satisfaction,reduce wastage of resources, achieve better retention of employees and improve productivity.The pdtraining Recruitment and Selection Training Course provides skill development and knowledge enhancement inthe preparation, selection process, goal setting, orientation and retention, interviewing and measurement of the results ofyour recruitment efforts.These engaging, practical training courses are delivered throughout New Zealand, including Auckland, Wellington andChristchurch.Please click on the Public Class tab below to view our Recruitment and Selection Training course schedule by city orclick the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Recruitment and Selection Training Outline

Foreword:Your employees are a vital part of determining the success of your business. Finding the best employees for eachposition requires strong recruitment strategies. Top talent will not always find you. You must seek out people to fill thepositions that you have open. Recruiting the most qualified candidates will ensure that your employees keep yourcompany running smoothly.

Outcomes:Master the recruitment processRecognise the G.R.O.W. model & how to set goalsLearn how to prepare for the interview & question processIdentify & avoid bias when making an offerDiscover new ways of retaining talent & measuring growth

Recruitment and Selection Training Course - Lesson 1Getting Started

Workshop Objectives

Recruitment and Selection Training Course - Lesson 2Introduction to Recruitment

What is Recruitment?Challenges and TrendsSourcing CandidatesRequirementsCase Study

Recruitment and Selection Training Course - Lesson 3The Selection Process

Job Analysis and DescriptionsThe ApproachThe Recruitment InterviewTestingCase Study

Recruitment and Selection Training Course - Lesson 4Goal Setting

Using the G.R.O.W. ModelIdentifying Goal AreasSetting SMART GoalsUsing a Productivity JournalCase Study

Recruitment and Selection Training Course - Lesson 5The Interview

Phone InterviewsTraditional InterviewsSituational InterviewsStress InterviewsCase Study

Recruitment and Selection Training Course - Lesson 6Types of Interview Questions

Direct QuestionsNon-Direct QuestionsHypothetical or Situational QuestionsBehavioural Descriptive QuestionsCase Study

Recruitment and Selection Training Course - Lesson 7Avoiding Bias in Your Selection

Expectancy EffectPrimacy EffectObtaining Bias InformationStereotypingCase Study

Recruitment and Selection Training Course - Lesson 8The Background Check

PreparationData CollectionIllegal QuestionsBeing Thorough without Being PushyCase Study

Recruitment and Selection Training Course - Lesson 9Making Your Offer

Outlining the OfferNegotiation TechniquesDealing with Difficult IssuesSealing the DealCase Study

Recruitment and Selection Training Course - Lesson 10Orientation and Retention

Getting off on the Right TrackYour Orientation ProgramThe ChecklistFollowing UpCase Study

Recruitment and Selection Training Course - Lesson 11Measuring the Results

Cost BreakdownEmployee QualityRecruiter EffectivenessFine TuningCase Study

Recruitment and Selection Training Course - Lesson 12Wrapping Up

Word from the Wise

Web Links:

View this course online: http://pdtraining.co.nz/courses/recruitment-and-selection-training-course



http://pdtraining.co.nz/courses/recruitment-and-selection-training-course



Onboarding helps new employees adjust to their new work environment and systems quickly and smoothly. SuccessfulOnboarding will reduce the amount of time and loss of productivity usually associated with hiring new staff.The pdtraining Employee Onboarding Training Course teaches the essentials of Onboarding including settingexpectations for new staff, how to prepare and organise an Onboarding program and common induction methodologies.This dynamic training course is available now throughout New Zealand, including Auckland, Christchurch and Wellington.Please click on the Public Class tab below to view our Employee Onboarding Training course schedule by city or clickthe In-House Training tab to receive a free quote for courses delivered at your preferred location.

Employee Onboarding Outline

Foreword:Research and conventional wisdom both suggest that employees get about 90 days to prove themselves in a new job.Every organisation has its own version of the complex process new employees go through to learn skills, knowledge,attitudes and behaviours required to function effectively. The bottom line is, the faster the new employees feel welcomeand prepared for their jobs, the faster they will be able to successfully contribute to the firm’s strategic and operationalplans.

Outcomes:Define onboardingKnow the benefits & purpose of onboardingPrepare for a successful onboarding programIdentify ways to engage & follow up with employeesSet operational expectationsDiscover the importance of resiliency & flexibility

Employee Onboarding Training Course - Lesson 1Getting Started

Workshop Objectives

Employee Onboarding Training Course - Lesson 2Purpose of Onboarding

Start-up CostAnxietyEmployee TurnoverRealistic ExpectationsCase Study

Employee Onboarding Training Course - Lesson 3Introduction

What is Onboarding?The Importance of OnboardingMaking Employees Feel WelcomeFirst Day ChecklistCase Study

Employee Onboarding Training Course - Lesson 4Onboarding Preparation

ProfessionalismClarityDesignating a MentorTrainingCase Study

Employee Onboarding Training Course - Lesson 5Onboarding Checklist

Pre-ArrivalArrivalFirst WeekFirst MonthCase Study

Employee Onboarding Training Course - Lesson 6Creating an Engaging Program

Getting Off on the Right TrackRole of Human ResourcesRole of ManagersCharacteristicsCase Study

Employee Onboarding Training Course - Lesson 7Following Up with New Employees

Initial Check InFollowing UpSetting SchedulesMentor's ResponsibilityCase Study

Employee Onboarding Training Course - Lesson 8Setting Expectations

Defining RequirementsIdentifying Opportunities for Improvement and GrowthSetting Verbal ExpectationsPutting It in WritingCase Study

Employee Onboarding Training Course - Lesson 9Resiliency and Flexibility

What is Resiliency?Why Is It Important?Five StepsWhat is Flexibility?Why Is It Important?Five StepsCase Study

Employee Onboarding Training Course - Lesson 10Assigning Work

General PrinciplesThe Dictatorial ApproachThe Apple Picking ApproachThe Collaborative ApproachCase Study

Employee Onboarding Training Course - Lesson 11Providing Feedback

Characteristics of Good FeedbackFeedback Delivery ToolsInformal FeedbackFormal FeedbackCase Study

Employee Onboarding Training Course - Lesson 12Wrapping Up

Words from the Wise

Web Links:

View this course online: http://pdtraining.co.nz/courses/employee-onboarding-training-course



http://pdtraining.co.nz/courses/employee-onboarding-training-course



A business’ ethics ensures that employees will understand the goals and expectations in an organisation. Ethicsdetermine the “rules of the road” for a particular entity, so it’s imperative to communicate the ethics staff should follow ina way that makes sense at all organisational levels.The pdtraining Business Ethics Training Course teaches how to implement ethical management, goal setting,organisation, and identification and managing of responsibilities. This course provides you with the knowledge and skillbuilding techniques that allows the successful building and management of a business ethics platform.This engaging business ethics training course is available now in New Zealand, including Auckland, Wellington andChristchurch.Please click on the Public Class tab below to view our Business Ethics Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Business Ethics Training Outline

Foreword:Every day key decisions are made about how resources are are used and consumed in the enterprise. The ethicalimperative is to ensure that resources are used in the most appropriate way within the context of the organisation and thebroader context of the organisation in the community.Ethics should maintain a positive effect on the employees surroundings, creating an atmosphere of decision making thatfosters help and not harm. This course will pose a series of questions that will form the basis of a practical ethicalframework.


Understand what 'business ethics' isLearn how to make ethical decisionsReceive practical tools to implement ethics in the workplaceUnderstand employee rights to enable and create privacy, harassment & technology policiesUnderstand your business & social responsibilitiesLearn how to balance personal and organisation ethicsLearn when to "blow the whistle"Be able to identify unethical behaviours

Business Ethics Training Course - Lesson 1Getting Started

Workshop ObjectivesAction Plans and Evaluation FormsModule Two: What is Ethics?What Is Business Ethics?10 Benefits of Managing EthicsCase Study

Business Ethics Training Course - Lesson 2Implementing Ethics in the Workplace

BenefitsGuidelines for Managing Ethics in the WorkplaceRoles and Responsibilities

Business Ethics Training Course - Lesson 3Employer/Employee Rights

Privacy PoliciesHarassment IssuesTechnology

Business Ethics Training Course - Lesson 4Business & Social Responsibilities

Identifying Types of ResponsibilitiesCase StudyHandling Conflicting Social and Business ResponsibilitiesCase Study

Business Ethics Training Course - Lesson 5Ethical Decisions

The BasicsBalancing Personal and Organisational EthicsCommon DilemmasMaking Ethical DecisionsOvercoming Obstacles

Business Ethics Training Course - Lesson 6Whistle Blowing

Criteria and RiskThe ProcessWhen You Should “Blow the Whistle”

Business Ethics Training Course - Lesson 7Managerial Ethics

Ethical ManagementIdentifying the CharacteristicsEnsuring Ethical Behaviour

Business Ethics Training Course - Lesson 8Unethical Behaviour

Recognise & IdentifyPreventingAddressingInterventions

Business Ethics Training Course - Lesson 9Ethics in Business (I)

Organisation BasicsAddressing the NeedsEthical Principles

Business Ethics Training Course - Lesson 10Ethics in Business (II)

Ethical SafeguardsDeveloping a Code of EthicsPerforming an Internal Ethics AuditUpholding the Ethics Program

Web Links:

View this course online: http://pdtraining.co.nz/courses/business-ethics-training



http://pdtraining.co.nz/courses/business-ethics-training



Positive and negative feedback must be given at the right time and place using the appropriate tools and techniques.Feedback, if provided properly, encourages the receiver to improve performance, reduce errors, develop positivity andincrease loyalty to the organisation.The pdtraining Giving Constructive Feedback Training Course provides valuable knowledge and skill development whichwill allow you to give feedback that boosts the performance and attitude of your employees.This highly valuable and effective training course is now available throughout New Zealand, including Auckland,Christchurch and Wellington.Please click on the Public Class tab below to view our Giving Constructive Feedback Training course schedule by city orclick the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Giving Constructive Feedback Training Outline

Foreword:This Giving Constructive Feedback Training Course helps participants develop skills in providing structured feedback foreffective and lasting improvements. During this training course, participants receive training in using communicationstrategies, providing feedback in real situations, applying a framework for formal and informal feedback, and more.The extensive course helps develop essential skills in delivering constructive feedback that positively impacts anindividual and the company.

Outcomes:After completing this course, participants will have learned to:

Explain why feedback is essentialUse non-verbal messagesInterpret the speech and actions of peopleApply a framework for providing formal or informal feedbackUse descriptive language in delivering feedbackDescribe six characteristics of effective feedbackProbe effectivelyStay neutral and rationalBe descriptive for easy understandingListen, accept and changeProvide feedback in real situationsUnderstand feedback definitions and terminologySpeak clearlyUse communication strategiesUnderstand the characteristics of effective feedbackReceive feedback graciouslyTest the waters through role playing

Giving Constructive Feedback Training Course - Lesson 1Getting Started

IcebreakerPre-Assignment ReviewWorkshop Objectives

Giving Constructive Feedback Training Course - Lesson 5Characteristics of Effective Feedback

Six CharacteristicsFormal Feedback FrameworkInformal Feedback FrameworkState Your Case

Giving Constructive Feedback Training Course - Lesson 2Definitions

Food for ThoughtWhen Feedback is Needed

Giving Constructive Feedback Training Course - Lesson 6Receiving Feedback Graciously

Receiving Feedback Graciously

Giving Constructive Feedback Training Course - Lesson 3Speaking Clearly

Being DescriptiveStaying Neutral

Giving Constructive Feedback Training Course - Lesson 7Testing the Waters

Scenario OneScenario TwoScenario Three

Giving Constructive Feedback Training Course - Lesson 4Communication Strategies

Basic SkillsProbingNon-Verbal MessagesInterpretation Exercise

Giving Constructive Feedback Training Course - Lesson 8Wrapping Up

Words from the Wise

Web Links:

View this course online: http://pdtraining.co.nz/courses/giving-constructive-feedback-training-course



http://pdtraining.co.nz/courses/giving-constructive-feedback-training-course



Actively seeking out qualified candidates is the best way to ensure that you find the talent you require. Effectiverecruitment is essential to improve the quality of the workforce and cut costs on frequent hires. Effective Recruitment:Behavioural Interview Techniques Training Course is a short and to-the-point course that teaches participants how to usethe tools and techniques to recruit successfully every time.This Behavioural Interview Training course is designed for both new and experienced recruiters and HR generalists. Finda course near you throughout New Zealand, including Auckland, Christchurch and Wellington.Please click on the Public Class tab below to view our Behavioural Interview course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Behavioural Interview Techniques Training Outline

Foreword:Hiring new staff is an expensive and resource-intensive exercise. So hiring the right employee that has the right attitude,skills and cultural fit is essential. During this training course in Effective Recruitment: Behavioural Interview Techniques,participants develop better preparation techniques, learn interview strategies and develop better ways of selecting talentthat will have longer tenure.

Outcomes:After completing this course, participants will:

Learn about current trends in recruitment and selectionGain some tips on sourcing great candidatesRecognise pros and cons of different types of interviewsIdentify, categorise and plan the strategic use of different styles of questioningLearn some techniques to avoid biasDevelop strategies for measuring effectiveness, results and continuous improvement

Effective Recruitment:Behavioural Interview Techniques Training Course -Lesson 1Getting Started

IcebreakerPre-Assignment ReviewWorkshop Objectives

Effective Recruitment:Behavioural Interview Techniques Training Course -Lesson 4Types of Interview Questions

Direct QuestionsNon-Direct QuestionsHypothetical or Situational QuestionsBehavioural Descriptive QuestionsCase Study

Effective Recruitment:Behavioural Interview Techniques Training Course -Lesson 2Introduction to Recruitment

What is Recruitment?Challenges and TrendsSourcing CandidatesRequirementsCase Study

Effective Recruitment:Behavioural Interview Techniques Training Course -Lesson 5Avoiding Bias in Your Selection

Expectancy EffectPrimacy EffectObtaining Bias InformationStereotypingCase Study

Effective Recruitment:Behavioural Interview Techniques Training Course -Lesson 3The Interview

Phone InterviewsTraditional InterviewsSituational InterviewsStress InterviewsCase Study

Effective Recruitment:Behavioural Interview Techniques Training Course -Lesson 6Measuring the Results

Cost BreakdownEmployee QualityRecruiter EffectivenessFine TuningCase Study

Web Links:

View this course online: http://pdtraining.co.nz/courses/behavioural-interview-techniques-training-course



http://pdtraining.co.nz/courses/behavioural-interview-techniques-training-course



Creating an appropriate hiring strategy is important for your company to save time and resources. Hiring the right personfor the right job the first time should be an essential part of your recruitment and hiring strategy.The pdtraining Hiring Strategies Training Course helps you to understand the various selection processes, how to build ahiring strategy, how to attract the right candidates and filtering and onboarding. An appropriate hiring strategy helpsorganisations to save resources and maximise productivity every time they recruit.This dynamic and practical training course is now available across New Zealand Auckland, Christchurch or Wellington.Please click on the Public Class tab below to view our Hiring Strategies Training Course schedule by city or click the InHouse Training tab to receive a free quote for courses delivered at your preferred location.

Hiring Strategies Training Outline

Foreword:Hiring and training employees is expensive if organisations frequently hire employees unsuitable for their jobs. Duringthis training course in hiring strategies, participants learn to develop the skills, attitude, and understanding to hire the rightpeople for the right job.This Hiring Strategies Training Course includes skill development in developing a hiring strategy, steps and techniques touse in an interview, finding potential candidates for a position, and welcoming new hires.

Outcomes:Development of the right hiring strategies saves an organisation time and money when frequently recruiting. This trainingcourse helps organisations to develop skills and understanding in developing excellent hiring strategies.After completing this course, participants will have learned to:

Know the positionAnalyse a jobAnalyse a taskDevelop a suitable hiring strategyIdentify top performersBe preparedMark salary rangeAdvertise where it mattersDevelop corporate citizenshipConsider competitionConsider cover letters appropriatelyGrade resumesConduct an Internet searchUse a panelInterview more than onceUnderstand the selection process

Hiring Strategies Training Course - Lesson 1Getting Started

Housekeeping ItemsPre-Assignment ReviewWorkshop ObjectivesThe Parking LotAction Plan

Hiring Strategies Training Course - Lesson 7The Interview (II)

Tell Me About My CompanyDistractionsInterview More Than OnceWrap UpCase Study

Hiring Strategies Training Course - Lesson 2Defining and Knowing the Position

Know the PositionNeeds AnalysisJob AnalysisTask AnalysisCase Study

Hiring Strategies Training Course - Lesson 8Selection Process (I)

TestingLook for Passion and EnthusiasmBackground ChecksTrust Your InstinctsCase Study

Hiring Strategies Training Course - Lesson 3Hiring Strategy

Company InformationSalary RangeTop PerformersBe PreparedCase Study

Hiring Strategies Training Course - Lesson 9Selection Process (II)

Education Level VsExperienceHave a ConsensusKeep Non-Hires on FileChecking ReferencesCase Study

Hiring Strategies Training Course - Lesson 4Lure in Great Candidates

Advertise Where Candidates VisitDevelop Corporate CitizenshipTreat Your Candidates WellLook at the CompetitionCase Study

Hiring Strategies Training Course - Lesson 10Making an Offer

Do it QuicklyEmployment DetailsNotify Rejected CandidatesBe CreativeCase Study

Hiring Strategies Training Course - Lesson 5Filtering Applicants to Interview

Put Lots of Weight on Cover LettersGrading ResumesInternet SearchInitial Phone InterviewCase Study

Hiring Strategies Training Course - Lesson 11Onboarding

Training and OrientationMentoring30-60-90 Day ReviewsMake Them Feel WelcomeCase Study

Hiring Strategies Training Course - Lesson 6The Interview (I)

Introduce EveryoneUse a PanelMatch the Interview to the JobTypes of QuestionsCase Study

Hiring Strategies Training Course - Lesson 12Wrapping Up

Words from the WiseParking LotLessons LearnedCompletion of Action Plans and Evaluations

Web Links:

View this course online: http://pdtraining.co.nz/courses/hiring-strategies-training-course



http://pdtraining.co.nz/courses/hiring-strategies-training-course



Providing criticism, even when positive, is one of the most challenging tasks. This training course in deliveringconstructive criticism provides participants with valuable knowledge and skills to help them easily and productivelyprovide criticism.The pdtraining Delivering Constructive Criticism Training Course provides an insight into what makes criticism work. Itincludes planning and preparing for a critique using techniques that ensure that the person receiving the criticism ismotivated to rectify past mistakes and work towards improvement.This dynamic and practical training course is now available throughout New Zealand, including Auckland, Christchurch orWellington and also via instructor-led online training.Please click on the Public Class tab below to view our Delivering Constructive Criticism Training course schedule by cityor click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Delivering Constructive Criticism Training Outline

Foreword:Constructive Criticism must be provided correctly to maximise its impact and benefits. During this training course indelivering constructive criticism, participants receive training in choosing the right place, time and occasion for givingcriticism, setting goals, prepare and plan a healthy criticism, and understanding the role of emotions and reactions indelivering constructive criticism.

Outcomes:Effective criticism helps in the management of human resources. It reduces/eliminates problematic behaviours andconflicts that negatively impact an organisation. When an employee commits an action that requires feedback or criticismit needs to be handled appropriately and skillfully.This extensive training course helps participants develop essential skills in delivering constructive criticism that positivelyimpacts an individual and the company.After completing this course, participants will have learned to:

Determine the right place to give feedbackConsider informal feedbackGather facts on the issueCreate an action planPractice toneControl and create an impactCriticise in private, praise in publicCreate a safe environment for providing criticismMonitor body languageDevelop understanding and active listeningBe collaborativeSet goalsCheck emotions and outburstsDiffuse negative emotions including angerUnderstand what not to doMeasure results

Delivering Constructive Criticism Training Course - Lesson1Getting Started

Housekeeping ItemsPre-Assignment ReviewWorkshop ObjectivesThe Parking LotAction Plan

Delivering Constructive Criticism Training Course - Lesson7Setting Goals

SMART GoalsThe Three P'sAsk for Their InputBe as Specific as PossibleCase Study

Delivering Constructive Criticism Training Course - Lesson2When Should Feedback Occur?

Repeated Events or BehaviourBreaches in Company PolicyWhen Informal Feedback Has Not WorkedImmediately After the OccurrenceCase Study

Delivering Constructive Criticism Training Course - Lesson8Diffusing Anger or Negative Emotions

Choose the Correct WordsStay on TopicEmpathiseTry to Avoid 'You Messages'Case Study

Delivering Constructive Criticism Training Course - Lesson3Preparing and Planning

Gather Facts on the IssuePractice Your ToneCreate an Action PlanKeep Written RecordsCase Study

Delivering Constructive Criticism Training Course - Lesson9What Not to Do

Attacking or BlamingNot Giving Them a Chance to SpeakTalking DownBecoming EmotionalCase Study

Delivering Constructive Criticism Training Course - Lesson4Choosing a Time and Place

Check the Ego at the DoorCriticise in Private, Praise in PublicIt Has to Be Face to FaceCreate a Safe AtmosphereCase Study

Delivering Constructive Criticism Training Course - Lesson10After the Session (I)

Set a Follow-Up MeetingMake Yourself AvailableBe Very Specific with the InstructionsProvide Support and ResourcesCase Study

Delivering Constructive Criticism Training Course - Lesson5During the Session (I)

The Feedback SandwichMonitor Body LanguageCheck for UnderstandingPractice Active ListeningCase Study

Delivering Constructive Criticism Training Course - Lesson11After the Session (II)

Focus on the FutureMeasuring ResultsWas the Action Plan Followed?If Improvement is Not Seen, Then What?Case Study

Delivering Constructive Criticism Training Course - Lesson6During the Session (II)

Set GoalsBe CollaborativeAsk for a Self-AssessmentAlways Keep Emotions in CheckCase Study

Delivering Constructive Criticism Training Course - Lesson12Wrapping Up

Words from the WiseParking LotLessons LearnedCompletion of Action Plans and Evaluations

Web Links:

View this course online: http://pdtraining.co.nz/courses/delivering-constructive-criticism-training-course



http://pdtraining.co.nz/courses/delivering-constructive-criticism-training-course

