coaching counselling
DESCRIPTION
Coaching Counselling for sup developmentTRANSCRIPT
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Why are we here?
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Why should we know about Coaching, Counseling and Conflict
Management?
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Before we proceedlet’s look at ourselves…
(Exercise Page 3)
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The Johari Window(Joseph Luft and Harry Ingham )
Open/ Free Area
Unknown Area
Blind Area
Hidden Area
Me
Oth
ers
Known Unknown
Kn
ow
nU
nkn
ow
n
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Learning Styles(Exercise VAK Model)
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What is Coaching?
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Coaching is a method of directing, instructing and training a person or a group, with the aim to achieve
some goal or develop specific skills.
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Coaching is when you help people:
> Learn a new job or skill
> Explain procedures, standards, strategies
and the rules of the game
> Help them adjust to changes
> Enhance their careers
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Old view…We are empty vessels into which everything has to be poured.
New model…We are seeds, which contain within it all the potential to be magnificent trees.
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What Coaching is Not?
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Coaching is not therapy, counselling or psychological treatment.
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Difference between Coaching and therapy…
Therapy focuses on feelings and experiences related to past events.
Coaching is oriented towards goal setting and motivation.
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Coaching is unlocking a person’s potential to maximize his own performance.
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Coaching focuses on future possibilities, not past mistakes.
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Coaching Matrix
Ski
lls
/ A
bil
ity
Motivation / Confidence
low
hig
h
low high
Encourage Delegate
Direct Teach
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Counselling
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Counselling is a private discussion with an employee to solve a problem that is hurting productivity / discipline etc.
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Counselling is for cleaning up the Past where as Coaching is for the future
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Exercise on Page 2
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Rational vs. Irrational Emotional Responses
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Concern vs. Anxiety
Concern: “I hope that this threat does not happen, but if it does, it would be unfortunate”
Anxiety: “This threat must not happen and it would be awful if it did”
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Regret vs. Guilt
Regret: Person feels bad about the act or deed but not about himself.“I prefer not to act badly, but if I do, too bad!”
Guilt: Person feels bad about the act and himself“I must not act badly and if I do it’s awful and I am a rotten person”
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Annoyance vs. Anger
Annoyance: Does not like what the other has done but does not damn him or her for doing it
Anger: Believes that the other absolutely must not break the rule and damns the other for doing so
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Disappointment vs. Shame/Embarrassment
Disappointment: Feels disappointed about own action, but accepts self in process…does not demand that she act well
Shame/Embarrassment: Recognizes he/she acted “stupidly” and condemns self for acting in a way that he/she should not have.
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