coaching tools supporting creative problem solving
TRANSCRIPT
Coaching tools supporting creative problem solving
Justyna de Jastrzebiec Wykowska, CSP
Tomasz de Jastrzebiec Wykowski, CST
Scrum Gathering PortugalDecember 1, 2016, Porto
Justyna Wykowska
http://www.linkedin.com/in/justynawykowska
@justynawykowska
Tomasz Wykowski
http://www.linkedin.com/in/wykowski
@twykowski
@justynawykowska @twykowski
Workshop Setup
• Create teams of 6-10 people• Introduce yourself briefly to your teammates• Select one person, who will be your facilitator.
You will be responsible for:o Making sure instruction are followed and team stay focusedo Asking questions and moderating discussiono Observing dynamic of the team
@justynawykowska @twykowski
Sharing Experience
• In groups, discuss the methods you use for solving problems in your organizations
• Write down each item on separate sticky note• How successful are they?• Are there any problems that you want to solve?
@justynawykowska @twykowski
Coaching tools for creative problem solving
Disney
Strategy
Perspective
Switch
Reversed
Timeline
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Disney Strategy
Great for:• Creating new ideas, • Finding new ways of thinking, • Identifying Innovative solutions,• Unlocking from complaining or critiquing
approach
@justynawykowska @twykowski
Dreamer
Realist
Critic
Dream up the perfect future- no boundaries, no limitations- all ideas are good, no critics
allowed, - only “yes and…”,
Evaluate- searching for possible risks, - identify weaknesses- punch the holes
Engineer ideas into something realistic
@justynawykowska @twykowski
Perspective Switch
Great for:• Understanding in conflict situations to help
parties to understands others point of view• When you need to think about issue from
different perspective
@justynawykowska @twykowski
Product
Owner
Development
Team
Customer Describe situation from your perspective
How do you feel at this position?
@justynawykowska @twykowski
Product
Owner
Development
Team
Customer How do you feel at this position?
What do you (in your new position) need from your role (starting position)?
@justynawykowska @twykowski
Product
Owner
Development
Team
Customer How do you feel at this position?
What would you ask others to do for you (in your new position)?
@justynawykowska @twykowski
Product
Owner
Development
Team
CustomerHow do you feel about your partners now?
What can you give from yourself that could be valuable for others and will help to solve issue?
@justynawykowska @twykowski
Reversed Timeline
Select a place which represent current state. Describe the situation and your feelings about it.
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Reversed Timeline
Select a place which represent desired state, where problem is solved Create a vision of this state.Define a time of reaching goal (date or event).
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Reversed Timeline
Create a line between current and desired states. Go to your desired position and turn back.
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Reversed Timeline
In rounds each person says one thing that she/he has done to reach this state. Note the action down and put it on timeline
Action
A
Action
B
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Reversed Timeline
When all ideas are exhausted walk as a team thru from current state to solved problem state to see the whole picture.
Action
A
Action
B
Action
C
Action
DAction
E
Action
F
@justynawykowska @twykowski
Reversed Timeline
Look at your plan from different perspectivesIn rounds each person is providing improvement actions to the plan. Assess reality of your plan.
Action
A
Action
B
Action
C
Action
D
Action
E
Action
F
@justynawykowska @twykowski
Problem Solving Summary
• In pairs, one person explain selected problem solving technique to other.
• Rotate when done.
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Problem Solving Summary
In teams, discuss:• What was helping you during these exercises• What was your key insight from those exercises?• What skills are required from facilitator?
@justynawykowska @twykowski
Thank You!
Justyna Wykowska
http://www.linkedin.com/in/justynawykowska
Tomasz Wykowski
http://www.linkedin.com/in/wykowski