COACHINGYOUR TEAM FORPERFORMANCEEXCELLENCE

MI-NADONA/LTC ANNUAL CONVOCATION & EXPOFIREKEEPER’S HOTEL & CASINO, BATTLE CREEKWEDNESDAY, OCT. 22 - FRIDAY, OCT. 24, 2014

A CO-PROVIDED EVENT WITH THE HEALTH CARE ASSOCIATION OF MICHIGAN

C OAC H I N GYOUR TEAM FORPERFORMANCEE XC E L L E N C E

No coach has ever won a game by what he knows; it’s what his players know that counts.

A good coach will make his players see what they can be rather than what they are.

Coaching is a profession of love. You can not coach people unless you love them.

Individually, we are one drop. Together, we are an ocean.

A true coach can invoke the best effort from others not by lighting a fire beneath them but by building a fire within them.

Manager is a title, it does not guarantee success. Coaching is an action, not a title, and actions will result in success.

MiNADONAHealth Care Association of Michigan

Promoting Excellence in Senior Care

The 2014 MI-NADONA/LTC ANNuAL CONvOCATION & expO Is CO-prOvIDeD bY The heALTh CAre AssOCIATION Of MIChIgAN AND The MIChIgAN ChApTer NATIONAL AssOCIATION Of DIreCTOrs Of NursINg IN LONg TerM CAre.

education highlights• Msu Women’s volleyball Coach Cathy george to present opening keynote “Coaching Teamwork: Leading Your Team to performance excellence” • Motivational sessions focused on leadership, coaching and teamwork • Intermediate to advanced level clinical, regulatory and financial nurse-focused & progressive educational sessions

MI-NADONA/LTC MembershipIf you are not already a member of NADONA/LTC, please be sure to visit:

www.NADONA.org sign-up for membership now to receive the discounted NADONA member registration rate and many other benefits!

purposeparticipation in this year’s MI-NADONA/LTC Annual Convocation will result in enhanced implementation of clinical standards of practice and care performance excellence in the skilled nursing environment.

Target AudienceThis convocation is appropriate for directors of nursing, assistant directors of nursing, nurse managers and other clinical partners with intermediate to advanced levels of nursing expertise. Corporate consultants, administrators and other health care partners with direct resident care responsibilities are encouraged to participate as well.

Continuing educationThis year’s MI-NADONA/LTC Convocation & expo will provide participants the opportunity to earn up to 12.5 nurse contact hours. HCAM is an approved provider of continuing nursing education by the Wisconsin Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

participants may also earn up to 12.5 licensed nursing home administrator contact hours.

Networking highlights• Awards & recognition Luncheon• partner Tailgate Celebration featuring The Killer flamingos, an American pop rock band from Detroit• Annual vendor expo

gen

eral

Con

fere

nce

Info

rmat

ion

WEDNESDAY, OCTOBER 228:30 am regIsTrATION

8:30 - 9:30 am breAKfAsT

9:00 - 9:30 am WeLCOMe & OpeNINg reMArKs

9:30 - 10:30 am OpeNINg KeYNOTe preseNTATION:K1: Coaching Teamwork: Leading Your Team to

Performance Excellence

10:45 - 11:45 am CONCurreNT sessIONs:

W1: Not Necessarily a Penny Earned…The Changing World of Financials for DONs

W2: Communicating Performance Excellence: The Integral Link within the Care Process

W3: Coaching the Coach: How to Avoid Claims & Working with Challenging Resident Families

11:45 - 1:00 pm AWArDs & reCOgNITION LuNCheON

1:00 - 2:00 pm CONCurreNT sessIONs:

W4: Sleeplessness in LTC: Strategies for Improving Sleep in Residents

W5: Documentation: Sword and Shield

W6: Fufilling a Promise to Residents... Finding & Keeping Great Team Members

2:15 - 3:45 pm CONCurreNT sessIONs:

W7: The Identification & Management of Post-Procedural Wound Infections

W8: Pain Can be Wicked

W9: A Changing Approach: Reducing Anti-Psychotic Medication Use in Dementia Residents

4:00 - 5:00 pm geNerAL sessION:W10: Lessons Learned as a Resident at My Own Facility

5:00 pm eveNINg ON YOur OWN

THURSDAY, OCTOBER 238:00 am regIsTrATION

8:00 - 8:30 am breAKfAsT & geNerAL AsseMbLY MeeTINg

8:30 - 10:00 am geNerAL sessION:T1: The Leadership Challenge: Turning Staff into Care-Givers

10:15 - 11:45 am geNerAL sessION: T2: Building the Bridge to Healing: Side Effects of War

11:45 - 1:00 pm fIreKeeper’s hOTeL & CAsINO vOuChers fOr LuNCh Of YOur ChOICe:

sMOKe N’ fIreNIbI

MIJeM buffeTCAfe 24/7

ChI MON-ee’sAMAZeN bLAZeN

1:00 - 2:00 pm geNerAL sessION: T3: CPR: Are Your Systems In Order?

2:00 - 5:00 pm ANNuAL veNDOr expO shOW

5:00 - 7:00 pm DINNer ON YOur OWN

7:00 - 10:00 pm pArTNer TAILgATe CeLebrATION

FRIDAY, OCTOBER 248:00 am regIsTrATION

8:00 - 9:00 am breAKfAsT

8:00 - 8:30 am CLOsINg reMArKs / ANNOuNCeMeNTs

8:30 - 9:30 am geNerAL sessION:f1: Resident Weight Loss: Risk to Management

9:45 - 10:45 am geNerAL sessION: f2: 2014 Regulatory & QAPI Update: How to Play to Win

11:00 - 12:00 pm geNerAL sessION: f3: Managed Care Ready? How Nurses Can Thrive & Grow

in the Changing World of Health Care

12:00 pm CONvOCATION CONCLuDes

Ag

eND

A A

T A

gLA

NCe

8:00 am Registration, Check-In & Breakfast

9:00-9:30 Welcome & Opening Remarks

9:30-10:30 Opening Keynote Session K1: Coaching Teamwork: Leading Your Team to Performance Excellence

10:45-11:45 Concurrent Breakout Sessions W1: Not Necessarily a Penny Earned…The Changing World of Financials for DONs

W2: Communicating Performance Excellence: The Integral Link within the Care Process

W3: Coaching the Coach: How to Avoid Claims & Working with Challenging Resident Families

11:45-1:00 Awards & Recognition Luncheon

1:00-2:00 Concurrent Breakout SessionsW4: Sleeplessness in LTC: Strategies for Improving Sleep in Residents

W5: Documentation: Sword and Shield

W6: Fufilling a Promise to Residents... Finding & Keeping Great Team Members

2:15-3:45 Concurrent Breakout SessionsW7: The Identification & Management of Post-Procedural Wound Infections

W8: Pain Can be Wicked

W9: A Changing Approach: Reducing Anti-Psychotic Medication Use in Dementia Residents

4:00-5:00 General SessionW10: Lessons Learned as a Resident at My Own Facility

5:00 pm Evening on Your Own

Agenda at a GlanceWEDNESDAY, OCTOBER 22, 2014

EARN UP TO 5.5 NURSE CONTACT HOURS

educ

atio

n se

ssio

n In

form

atio

n - W

eDN

esD

AY

K1 Coaching Teamwork: Leading Your Team to Performance Excellence

CAThY geOrge, MA | Msu WOMeN’s vOLLeYbALL COAChNurses, get fired up! Michigan State University women’s volleyball head coach, Cathy George, will motivate nurse participants to lead their resident care team to optimal performance excellence. Coach George will share her experiences as a Big Ten coach, leader and motivator and how she has mentored winning team after winning team. Coach George will also provide helpful strategies on how to be a successful coach, a leader and how to promote the best in and out of your players.

W1 Not Necessarily a Penny Earned…The Changing World of Financials for DONs

breNDA sOWAsh, bsN, rN, rAC-CT | rOLf CONsuLTINg LLCbeTh suLLIvAN, bA | pLANTe & MOrAN“But that’s the way we always have done it…” how many times have we heard it and/or said it? Or the dreaded “It has always worked for us before”. The reality is, the long-term care world is changing and with it the way we do business and manage our facilities. This session is designed to help DONs and nursing administration identify financial metrics that will be essential to manage and monitor going forward to be successful in the future.

W2 Communicating Performance Excellence: The Integral Link within the Care Process

gAIL KOeppe hALL, MbA, bAN, rN, LNhA | pArADIgM CONsOrTIuM, LLCvICKIe burLeW, ADN, rN, LNhA, CDp, CADDCT | LebeNbOM & rOThMANMeLANIe fLAChs, rN | The pepLINsKI grOup(Please sing along in your head … ) The initial assessment (bone) is connected to the resident’s needs (bone). The resident’s needs (bone) are connected to their SMART goals (bones). The SMART goals (bones) are connected to … You have the idea. The muscles and cartilage connecting the bones of our clinical systems and move them as one “body” is communication through documentation. In this session we integrate the principles of QAPI identifying Quality Assurance measures that should remain in place with one Performance Improvement methodology – gap analysis from a systems perspective. Throughout the interactive session you will have “hands on” experience with this methodology using a few of the QAPI tools.

W3 Coaching the Coach: How to Avoid Claims & Working with Challenging Resident Families

erICA hOLMAN, LMsW, bA, LNhA | heALThCApANgIe sZuMLINsKI, bs, ADN, LNhA, rN-bC, rAC-CT | heALThCApHave you ever worked with the family that cannot be satisfied? The family or regular visitor that makes everyone worry? How you assist these families and visitors is critical to your home’s success and your residents’ happiness. Join the discussion and hear what others have done to work well with challenging families!

W4 Sleeplessness in LTC: Strategies for Improving Sleep in Residents

pATrICIA sChMIDT, DO, bs | TrILLIuMheArT phYsICIAN CAre & CONsuLTANTs Lack of sleep can contribute to a decreased sense of well-being. When night time sleep is disrupted, changes in behavior, mood and activity will present during the waking time. Some common findings include: appetite changes, increase fall risk, pain, irritability, daytime somnolence. This is challenging in congregate and aggregate living settings due to the disruption it can cause for other residents. This session will explore normal sleep patterns for aging individuals, disorders of sleep and strategies to cope with the sleep changes. Strategies will include pharmacologic and non pharmacologic modalities.

W5 Documentation: Sword and ShieldMArgAreT ChAMberLAIN, JD, bA | The KITCh fIrM Nurse participants will learn about the risks, pitfalls and strategies for ensuring sufficient documentation. Documentation can help providers improve care for residents but it can also be used against them with civil, criminal and regulatory repercussions. Real life examples will help nurse participants learn how to tailor their documentation so that it serves its intended purpose without putting them or the facility at risk.

W6 Fufilling a Promise to Residents... Finding & Keeping Great Team Members

CeAN eppeLheIMer, bs | phIANNA OrTIgArA, Ms, bsN, rN, fAAN | phIAttracting and retaining nurses and nursing assistants is a high priority for all nurse leaders in long term care settings. But it goes beyond finding ‘nice’ and qualified people! This session will explore the role of Nurse Leaders as Coaches and Team Builders to achieve person-centered care settings. Residents have told us what they want: to know those who care for them, to trust them and be known in return, they want relationships. There is evidence-based information telling us what staff want: to understand what is expected of them, to have the knowledge and skills to do their job well and to be respected and known by their leaders. Come and explore aspects of building a workforce around using a coaching approach to achieve this vision.

W7 The Identification & Management of Post-Procedural Wound Infections

Dr. peTer sAITTA, DO, bA | beDsIDe DerMATOLOgYThis presentation will address the identification and management of post-procedural wound infections. From photographic examples, learn how to differentiate the normal stages of wound healing from wound infections. Discover the current topical therapies for sterile wound healing, both antibacterial and non-antibacterial (preferred). Finally, in detail, learn how to the choose the proper topical antibacterial medication to treat infections to promote optimal resident health outcomes.

W8 Pain Can be WickedIrIs ZINK, MsN, bsN, Np | beALs INsTITuTeThis interactive, engaging and humorous session will provide nurse participants with a better understanding of chronic pain. Behaviors that can be used to improve functional capacity, the importance of touch and risk factors will be addressed. Nurse participants won’t want to miss this session to experience pain-education like never before!

educ

atio

n se

ssio

n In

form

atio

n - W

eDN

esD

AY

educ

atio

n se

ssio

n In

form

atio

n - W

eDN

esD

AY

W9 A Changing Approach: Reducing Anti-Psychotic Medication Use in Dementia Residents

TOM CONrAD, OTA/L, CDp | heALThprO rehAbILITATIONThis session offers several benefits of CMS’s partnership to improve Dementia care in nursing homes. Four basic components to utilizing alternatives to chemical restraints with this unique population are: understanding, communication, attitude, and willingness to achieve positive outcomes; each needs to be addressed. Understanding of diagnosis triggers for behavior, and utilizing intervention strategies. Communication needs to be resident centered and interdisciplinary, empowering staff to take ownership and share strategies. A “can-do” attitude is critical to successfully modifying the approach. Willingness to identify the cause of the behavior first, and then determine how to proceed is key.

W10 Lessons Learned as a Resident at My Own FacilitysherrIe DOrNberger, rN, CDp, CADDCT, gDCN, CDONA, fACDONA | NATIONAL AssOCIATION Of DIreCTOrs Of NursINg ADMINIsTrATION/LONg TerM CAre (NADONA/LTC)In this moving session, experience how a DON of many many years, became quite ill, was admitted to the hospital where Murphy’s law took over, and everything that could have gone wrong...went wrong. The DON was in a coma for 18 days, had 4 surgeries in which 19 feet of intestine were removed. Being on a ventilator and in a coma, the hospital thought DON was going to die, so no preventive care was administered. After 10 months in the hospital, the DON lost the back of her head, ends of both feet, 19 feet of intestines, had 13 pressure ulcers, a large leg wound, and a 13 inch abdominal opening where her intestines were exposed and had three ostomies (rectal stump, ilieostomy, colostomy). To say the least, the DON needed the quality care and service of a skilled care facility where she spent 7 months as a resident in her own facility. Experience the lessons learned from the other side of the bed…

promoting the professional Development of LTC NursesMI-NADONA/LTC, with support from our sponsor partners, will continue to raise money to promote the professional development of LTC nurse professionals in Michigan. We kindly ask that all participants and vendors give back to the profession and fellow/future LTC nurse professionals by contributing to the MI-NADONA/LTC Margaret godfrey scholarship fund at this year’s Convocation & expo. Thank you.

even greater than the ability to inspire others with hope is the power to motivate them to give as much to the lives of others as they would give to their own; and to empower them to confront the worst in themselves in order to discover and claim the best in themselves.

8:00 am Registration, Check-In & Breakfast

8:00-8:30 General Assembly Meeting

8:30-10:00 General SessionT1: The Leadership Challenge: Turning Staff into Care-Givers

10:15-11:45 General SessionT2: Building the Bridge to Healing: Side Effects of War

11:45-1:00 FireKeeper’s Hotel & Casino Vouchers for Lunch on Your Own

1:00-2:00 General SessionT3: CPR: Are Your Systems In Order?

2:00-5:00 Expo

5:00-7:00 Dinner on Your Own

7:00-10:00 Partner Tailgate Celebration

T1 The Leadership Challenge: Turning Staff into Care-Givers

MArY TeLLIs-NAYAK, Mph, MsN, bsN, bA, rN | MY INNervIeWThe ground zero for administrators and directors of nursing/health care services is the relationship between the caregiver and the elder. This point of contact is where quality occurs – quality of life and quality of care. This is where staff are differentiated from caregivers. It is the leadership in our long-term care homes that ensure a culture where the care-givers thrive and are able to establish relationships with their elders, relationships that help to create their quality of life. But how does this miracle occur – this transformation from staff to giver of care? This session will focus on ways in which leaders can attract and preserve staffs that have a passion for person-centered care. We will explore ways in which leaders lead organizations where staff are listened to and their needs and their challenges are just as important as those of the elders.

T2 Building the Bridge to Healing: Side Effects of WarrhONDA COpeLAND, MsA, bsN, rN | hOspICe Of heLpINg hANDs, INC.The purpose of this presentation is to enable nurse participants to have a better understanding of the veteran population and effects the war could have on the veteran at end-of-life. The presentation will identify each war period and the most common side effect documented from that period. A focus will center on PTSD and how that could manifest at EOL. A focus on best practice for care of these veterans in the long-term setting will be addressed.

T3 CPR: Are Your Systems In Order?COLLeeN TOebe, MsN, bs, rN | pAThWAY heALThIs your staff ready for the next emergency? This session will provide insight into the clarification memo on CPR Ref: S&C: 14-01-NH, best practices for documentation and the risks of non-compliance.

EARN UP TO 4 NURSE CONTACT HOURS

Agenda at a GlanceTHURSDAY

OCTOBER 23, 2014

educ

atio

n se

ssio

n In

form

atio

n - T

hu

rsD

AY

educ

atio

n se

ssio

n In

form

atio

n - f

rID

AY

8:00 am Registration, Check-In & Breakfast

8:00-8:30 Closing Remarks

8:30-9:30 General SessionF1: Resident Weight Loss: Risk to Management

9:45-10:45 General SessionF2: 2014 Regulatory & QAPI Update: How to Play to Win

11:00-12:00 General SessionF3: Managed Care Ready? How Nurses Can Thrive & Grow in the Changing World of Health Care

12:00 pm Conference Concludes

Agenda at a GlanceFRIDAY

OCTOBER 24, 2014

F1 State of the Art: Managing Weight Loss in the ECF Resident

Dr. MArK JACKsON, MD, CMD | MArK A JACKsON MD pLCIn this presentation, Dr Jackson reviews state of the art understanding of weight loss and its evaluation. He will discuss the role of medically restricted diets and dysphagia diets in the geriatric population, discuss risks and benefits of tube feeding, and discuss the role of orixogenic medications, such as Megace (megestrol acetate). At completion, participants will better understand management of weight loss.

F2 2014 Regulatory & QAPI Update: How to Play to WinvICKIe burLeW, ADN, rN, LNhA, CDp, CADDCT | LebeNbOM & rOThMANAs a profession, we see alarming trends related to the public posting of the 2567 and plans of correction. We experience a sharp increase in the number of complaints against licensed staff, especially the licensed nurses. We receive lawsuits from unexpected sources. Our best defense is a good offense. In this session, we will identify the trends in actions against homes and individuals, and then apprise you of the revised requirements and how to be compliant – learn how to play to win in an ever-changing, quality-focused environment!

F3 Managed Care Ready? How Nurses Can Thrive & Grow in the Changing World of Health Care

susIe MIx, MbA, bs | MIx sOLuTIONs INC. & COMs INTerACTIveThis interactive lecture will provide nurse participants essential tools to not only navigate health care reforms but to provide fiscal profitability. Discussion on the Financial Alignment Demonstration, the Health Benefit Exchanges, and the Medicaid Expansion will give participants a basic understanding of critical information needed to properly prepare operationally and functionally. Knowledge of the nuts and bolts of how to financially prepare and work with Managed Care on a day to day basis will be given primarily through discussion on the flow of patients from pre-admission to billing tracking to follow-up in order to highlight fiscal implications. We will then take this knowledge and expand to individual roles in the context of Cash Flow, demonstrating how this change will affect the team as individuals and as a whole. Concluding the presentation, we will springboard into ensuring nurses leave with significant tools on how to increase census resulting in continuous financial viability.

EARN UP TO 3 NURSE CONTACT HOURS

CO

Nfe

reN

Ce s

pON

sOrs

Nurse SpecialistsHealth Care StaffingICQ

Grand Rapid Office2805 Coit NE

Grand Rapids, MI 49505ph:616-365-9290fx:616-365-5294

Livonia Office32401 8 Mile Rd

Livonia, MI 48152ph:248-888-9030fx:248-888-9003

Kalamazoo Office5955 West Main

Kalamazoo, MI 49009ph:269-353-3327

616-365-9254

AreA I: etta brown & Daniel velezlbrown@fairlanescr.com / dvelez@4chaplainsncc.comMacomb, Oakland & Wayne counties

AreA II: Lynae Carsonlcarson@saginawscr.combay, gratiot, Isabella, Midland & saginaw counties

AreA III: Judi Christensenjchristensen@pilgrimmanor.orgIonia, Kent, Mecosta, Montcalm, Muskegon, Newago, Oceana & Ottawa counties

AreA Iv: beth beambbeam@allegancounty.orgAllegan, barry, berrien, branch, Calhoun, Cass, Kalamazoo, st. Joseph & van buren counties

AreA v: renee Cunninghamrcunningham@mhc.netAlcona, Alpena, Arenac, Crawford, gladwin, Iosco, Montmorency, Ogemaw, Oscoda, Otsego & roscommon counties

AreA vI: Tammy Lehtotlehto@houghtonmcf.combaraga, gogebic, houghton, Iron, Keweenaw & Ontonagon counties

AreA vII: brenda palmerbpalmer@holtnr.orgClinton, eaton, Ingham, Livingston & shiawassee counties

AreA vIII: Kim shaughnessykim.shaughnessy330@comcast.nethillsdale, Jackson, Lenawee, Monroe & Washtenaw counties

AreA Ix: Tammy Lehtotlehto@houghtonmcf.comAlger, Delta, Dickinson, Marquette, Menominee & schoolcraft counties

AreA x: patty McCleespmcclees@baybluffs.orgCharlevoix, Cheboygan, Chippewa, emmet, Luce, Mackinac & presque Isle counties

AreA xI: bonnie beullabbeulla@marwoodmanor.orghuron, Lapeer, sanilac, st. Clair & Tuscola counties

AreA xII: Cheryl pattoncheryl@meadowbrookmcf.comAntrim, benzie, Clare, grand Traverse, Kalkaska, Lake, Leelanau, Manistee, Mason, Missaukee, Osceola & Wexford counties

AreA xIII: Lisa Chudzinski Walters (517) 861-9608genesee county

fOuNDer: peggy godfreypgodfrey1@aol.com

AREA COORDINATORS

presIDeNTshari Carsonslcarson@comcast.net

vICe presIDeNTbonnie beullabbeulla@marwoodmanor.org

TreAsurerMichele sciclunammscicluna@nexcarehealth.com

COrrespONDINg/reCOrDINg seCreTArYvacant

sChOLArshIpDonna beebedbeebe@mpro.org

NOMINATINgJulie pudvayjulie.pudvay@sbcglobal.net

bYLAWsLinda Mondouxstratltc@gmail.com

MeMbershIpellie posterekposter@aol.com

prOgrAMsshari Carsonslcarson@comcast.net

MeDIAMary Keanemkeane@synergymedical.org

Mic

higa

n Ch

apte

r NA

DO

NA

/LTC

Lea

ders

hip

BO

AR

D O

F D

IRE

CTO

RS

expO

EXPO

Vendors in alphabetical order at the time of print:Advanced TissueAll Med Medical supplyApollo CorporationAvanirbeaumont Mobile Imagingbedside DermatologyCalmoseptine, Inc.CareLinc Medical Long Term CareChampion Disability AdvocatesClorox professionalCOMs Interactive, LLCCubist pharmaceuticalsencore rehabilitation servicesfitzsimmons hospital servicesgreat Lakes CaringhomeTown pharmacyhpsI purchasing services In Touch pharmaceuticalsIntegra healthcare equipmentIntegrated pharmacy NetworkInvacare Continuing CareKalamazoo LTC pharmacyMcKessonMedline Industries Inc.Mobile Care groupMobile Medical supportMobilexusAMy Innerview by National research Corp.NicholsNovo NordiskOakMed productsOmnicare pharmacies of MichiganOnhealthcarepathway healthpCA Curo pharmacypharMericapine rest Christian Mental health servicesprimesource

MI-NADONA/LTC Annual Vendor Expo ShowOct. 23 | 2:00-5:00 PM

Welcome 2014 Vendors! QCI healthcareremedi senior Careresidential hospicerxperTs pharmacyscrubs on Wheelsseasons hospice & palliative Caresecure Care systemsseneca Medical, Inc.skil-Care Corpsymmetry hand hygieneTandus/Centiva flooring, A Tarkelt CompanyTherapy Management Tri Medical salesvph pharmacyWound Kair ManagementWound rounds

MI-NADONA/LTC ANNUAL CONVOCATION & EXPO

HEADING BACK TO DETROIT IN 2015!

SAVE THE DATESMI-NADONA/LTC Alzheimer’s Disease & Dementia Care seminar: preparation for CDP Certificationfriday, february 20, 2015east Lansing, MI

MI-NADONA/LTC rN boot Camppart 1: March 18-19, 2015part 2: April 15-16, 2015east Lansing, MI

MI-NADONA/LTC Alzheimer’s Disease & Dementia Care seminar: preparation for CDP Certificationfriday, August 07, 2015grand rapids, MI

MI-NADONA/LTC Alzheimer’s Disease & Dementia Care seminar: preparation for CDP Certificationfriday, August 14, 2015Marquette, MI

25th AnniversAry! MI-NADONA/LTC Annual Convocation & expoOctober 21-23, 2015Detroit, MI

sAve

Th

e D

ATe

s

pArT

Ner

TA

ILg

ATe

CeL

ebrA

TIO

N

JOIN US FOR THE PARTNER TAILGATE CELEBRATION!THURSDAY, OCTOBER 23 7-10 PM

2014 registration policiesearly registration Deadline

The discounted early registration rate is available to current NADONA members only, whose registration is received by HCAM by Friday, August 22, 2014.

registration ConfirmationAfter your registration form has been processed, an event confirmation will be emailed to your attention from BethanyRademacher@hcam.org. Please be sure to include a current email address on this form.

payment & Applicable rateMembership will be verified for all registrations indicating NADONA membership status. All registration fees are due at the time of registration.

Cancellation & refund policyAll refund requests must be made in writing by e-mail to BethanyRademacher@hcam.org. Telephone cancellations will NOT be accepted. Individual registration fees, less a 25% processing fee, will be refunded for cancellations received in writing prior to Sept. 5, 2014. Cancellations received after Sept. 5, 2014 and “no-show registrants,” will NOT receive a refund nor a credit to a future program.

substitutionsIndividuals registered to attend this program, but unable to participate, may send an alternate in their place. Please contact HCAM by email to BethanyRademacher@hcam.org with the first and last name, title and facility/company of both you and your substitute to process this request.

Dietary restrictionsShould you have a dietary restriction, please contact HCAM by email to BethanyRademacher@hcam.org no later than Sept. 5, 2014 detailing your need.

Consent to use of photographic ImagesRegistration and attendance at, or participating in, MI-NADONA/LTC’s events and/or activities constitutes an agreement by the registrant to MI-NADONA/LTC’s use and distribution (both now and in the future) of the registrant or attendee’s image or voice in photographs, videotapes, electronic reproductions and audiotapes of such events and activities.

QuestionsShould you have questions, please contact Bethany Rademacher by phone at (517) 622-6193 or by e-mail at BethanyRademacher@hcam.org.

hotel AccommodationsThis year’s MI-NADONA/LTC Annual Convocation & expo will be held at the fireKeeper’s hotel & Casino located at 11177 Michigan Avenue, battle Creek, MI 49014.

should you need overnight lodging, please secure your hotel reservation directly with fireKeeper’s hotel & Casino by calling (877) 352-8777 by september 21.

please be sure to reference group code “101514hCAM” at the time of reservation to receive the discounted group rate of $109 per night plus applicable taxes.

please make your reservation now, as rooms are limited and not guaranteed.

valet & self-parkingboth valet and self-parking at fireKeeper’s hotel & Casino are complimentary.

Conference Attirebusiness casual attire is appropriate for this conference. please remember that conference room temperatures are difficult to regulate, please dress in layers for your comfort.

for the partner Tailgate Celebration, be sure to proudly wear/promote your favorite team!

Add

ition

al C

onfe

renc

e In

form

atio

n

M I - N A D O N A / L T CCONVOCATION OCTOBER 22-24, 2014FIREKEEPER’S HOTEL & CASINOBATTLE CREEK, MICHIGAN

Address: _________________________________________________City: ______________________________________________________ state: _____________________ Zip: _______________________

registration confirmation & other important conference info. will be sent to you by email.

Name: ____________________________________________________Title: ______________________________________________________ facility: __________________________________________________

phone: ___________________________________________________fax: _______________________________________________________ email: ____________________________________________________

Check One: _________Check payable to “hCAM”___visa ___MasterCard ___American express ____DiscoverCredit Card Number: ___________________________________

expiration Date (Month/Year): _________________________ 3-Digit security Code on back of Card: ________________ billing Zip Code: _______________________________________

Cardholder Name: ______________________________________ Cardholder signature: __________________________________ Today’s Date: ___________________________________________

To register now, submit this completed form with payment by fax to (517)627-3016 or mail to:hCAM • 7413 Westshire Drive • Lansing, Mi 48917

Package & Inclusions Early Bird NADONA Member

Rate By Aug. 22

NADONAMember

Rate

Prospective NADONAMember

Rate

A) full package: Includes all education, contact hours, breakfasts, luncheons, breaks, expo and Tailgate Celebration from Oct. 22-24.

$385 $435 $560

b) Oct. 22 only: Includes education, contact hours, breakfast and luncheon on Oct. 22 only.

$285 $335 $410C) Oct. 23 only: Includes education, contact hours, breakfast, luncheon, expo and Tailgate Celebration on Oct. 23 only.

$310 $360 $435

D) Oct. 24 only: Includes education, contact hours and breakfast on Oct. 24 only.

$210 $260 $3352014 participating

exhibitors/sponsors Only e) expo & Tailgate Celebration only: Includes a ticket for the expo and Tailgate celebration on Oct. 23 for 2014 participating exhibitors/sponsors only. Any vendor who is NOT exhibiting or sponsoring will need to register for Package C.

$125

regIsTrANT INfOrMATION

pAYMeNT INfOrMATION