code : stm#130 samsung electronics co., ltd. introduction to applications
TRANSCRIPT
Code : STM#130Code : STM#130
Samsung Electronics Co., Ltd.
Introduction to ApplicationsIntroduction to Applications
© Samsung Electronics Co., Ltd. 2
ContentsContents
OfficeServ LinkOfficeServ Link
OfficeServ CallOfficeServ Call
OfficeServ OperatorOfficeServ Operator
OfficeServ EasySetOfficeServ EasySet
OfficeServ SoftphoneOfficeServ Softphone
OfficeServ DataViewOfficeServ DataView
Application GeneralsApplication Generals
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Application GeneralsApplication Generals
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Product FamilyProduct Family
Product Feature Driver OS
LinkCTI Message Distributor
License AuthenticationWindows 2000/XP/2003
Call/Call PlusDesktop Call Control /
Caller Information ProviderSCTSP32 Windows 2000/XP/2003
Operator PC based Attendant Console SCTSP32Windows 2000/XP Professional/2003
Open TSPTAPI 2.x based Telephony Service Provider
Windows 98/NT/2000/XP/2003
Easyset Web-based Phone ManagerWindows 2000/XP Professional/2003
DataView Traffic Monitoring & StatisticsWindows 2000/XP Professional/2003
News Web-based News ServerWindows 2000/XP Professional/2003
SoftPhoneSoftware-based IP phone operable in PC/PDA
Windows 2000/XP Professional/2003
PocketPC2002/2003
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Product FamilyProduct Family
Product Feature Driver OS
Call 2006Call with Video, Chat, File Sharing and Whiteboard
Windows2000/XP/2003
Messenger Multi-Media MessengerServer: Windows 2000
Client: Windows 98/2000/XP
ACD Contact Center MiddlewareServer: Windows 2000 Server/2003
Client: WindowsXP
IP UMSUnified Messaging of Voice Mail and Email
Server: Sol Linux
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Software StructureSoftware Structure
OfficeServ Link
TCP / IP
CTI Event / Message(SIO, TCP/IP)
OfficeServ System
Samsung
TAPI Applications
TSPI
Telephony Service
SCTSP32.TSP(b)
TAPI
TCP / IP
Third Party
TAPI Applications
TSPI
Telephony Service
SCTSP32.TSP(o)
TAPI
OfficeServEasySet
OfficeServNews
TCP / IP
TCP / IPTCP / IP
(License)
OfficeServSoftphone
UDP
OfficeServDataView
TCP / IP
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OfficeServ LinkOfficeServ Link
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OfficeServ LinkOfficeServ Link
FeaturesVarious Connection to OfficeServ: SIM, Direct Serial, TCP/IP.
Various Option SettingMessage-processed state viewSMDR/UCD message-related functionsOfficeServ call and call plusOfficeServ operator processing.
License ManagementOfficeServ Call and Call plusOfficeServ OperatorEasySetNews
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OfficeServ Link SettingOfficeServ Link Setting
Executing OfficeServ LinkSelect [Start] → [Program] → [OfficeServ Link]
MCP IP Address
Listening port: default is 6000If you check port status as followsC:\ netstat –a –e –n –p tcp
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Using LinkUsing Link
Connecting OfficeServ System
ErrorMessage.icoGeneralMessage.ico
User is currently connected
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License RegistrationLicense Registration
Running & Installing the License
Enter license at the [Add License]
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OfficeServ CallOfficeServ Call
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Features of OfficeServ CallFeatures of OfficeServ Call
OverviewCall manager: Contact management, scheduling, call logging.
FeaturesStation Setup Service
Set, Reset, and Monitor the station parameters - Station Lock, Station Programmed Message, DND, Call Forward, Message List, Callback Status
Call Logging ServiceMaintain the history records of all incoming and outgoing callsAllow redial, print, and keyword search
Scheduler ServiceSchedule a phone call or activation of some of the station setup options.
Free DialDial telephone number on other documents such as web pages with
drag and hot key.
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Features of OfficeServ CallFeatures of OfficeServ Call
Call Control ServiceMost of the call control features of the OfficeServ system including some voice m
essaging features
Directory Service & Call Notification ServiceMaintain phonebooks to keep track of user contactsShow call notification windows on incoming callsPop up OfficeServ Call contacts & Outlook contacts on incoming/outgoing callsPop up web pages with CLID or DIDSupport DDE with commercial PIM’sProvide drag & drop call control
BLF (Busy Lamp Field) ServiceMonitor the call status and station setup information of stations and trunksProvide drag & drop call transfer functionalityAllow double-click dial and pickupDownload station configurations such as DT/DS buttons & Station Speed Dials
Caller Information Display Service (Call Plus)Display calling party information on the LCD of the Keyset
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Menu, Views, and Status barMenu, Views, and Status bar
Select a Subscriber Line
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Station Setup ServiceStation Setup Service
Station ParametersItem Purpose
Station Lock/Unlock Locks/Unlocks the station from making or receiving any call
Station Prog. Msg. You can leave a Station Programmed Message for your station.
Do Not Disturb Sets/Resets your station to Do Not Disturb mode
Call Forward Forwards calls from your station to another station (or voicemail)
Follow Me Redirects calls from another station to your station
Message ListDisplays the list of messages left by other stations on your station and the number of messages left in your voice mail box.
Call Back Status Displays the station number or trunk number which you have set for a call back.
Auto Answer To auto answer after the time set in the Time Out option
Auto Trunk Call Back To set trunk call back automatically when trunk is busy
Open EasySet Opens the EasySet Login Page in the web browser
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Drag & Drop Call ControlDrag & Drop Call Control
Make/Answer/Release/Transfer/Conference calls
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BLF (Busy Lamp Field)BLF (Busy Lamp Field)
BLF View
Group Name Description
*Total Station Total stations of the switch
*Total Trunk Total trunks of the switch
* DTDSOfficeServ DT/DS buttons of the station of which telephony line is open by OfficeServ Call
* SpeedAll the speed dials registered(station speed dials registered with the OfficeServ Call users call buttons+user defined speed dials)
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Redial from Call logRedial from Call log
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OfficeServ OprtatorOfficeServ Oprtator
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Features of OfficeServ OperatorFeatures of OfficeServ Operator
Call ViewsProvides separated views for incoming calls, active calls, and held calls
Supports basic and extended call control functionalities needed for the operator
Shows caller information of the active call from its own database or CLIP translation table
Shows the caller name and DID information of the calls in call views
Allows to put notes on calls
BLF ViewMonitors the call status and station setup information of stations and trunks
Allows system groups and user defined groups
Progressive Search
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Features of OfficeServ OperatorFeatures of OfficeServ Operator
Utilize System ConfigurationsDownloads the system configurations – DT/DS buttons, station groups, DID table, CLIP translation table, speed dials
Advanced User InterfaceAllows dual interface for call control, mouse and keyboard
Indicates suitable actions
Drag & DropProvides drag & drop functionality across the views to answer, hold, retrieve, transfer, and park calls
Allows drag & drop BLF copy between BLF groups
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Features of OfficeServ OperatorFeatures of OfficeServ Operator
Special Call FeaturesTarget Hold: If the target device of call transfer is busy, hold the call with target number. Then the held call will be transferred to the target automatically, when the target device becomes idle.
Call Blocking: Redirect the calls registered to block to the specified number automatically. Automatic drop feature is also provided.
VIP/Emergency Calls: Highlights the calls with the CID registered in the VIP/Emergency list.
Call Log & ReportsMaintains a record of all incoming and outgoing calls
Provides summary reports
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Main WindowMain Window
Main Window
Information Window
Active Calls windowIncoming
Callswindow
DID window
BLF window
Held Calls window
Status Line
Call Button window
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OfficeServ EasySetOfficeServ EasySet
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Features of OfficeServ EasySet Features of OfficeServ EasySet
Personal MMCProvides web-based GUI to set personal MMC
SMS (Short Message Service)Sends Message to other stations. This message is visible on the LCD of the target station’s keyset.
Call AccountsShows latest accounts of the calls
WallboardShows the Executive States of all the BOSS stations
SchedulingAllows to add, delete, and modify schedules.
Reminds the schedule by ringing alarm at the scheduled time
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Environment Settings Environment Settings
Environment Settings IP Address of OfficeServ LINK
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Using OfficeServ EasySetUsing OfficeServ EasySet
Logging http://localhost/EasySet OR http://<Server IP address>/EasySet
Station Number
Password: Default is “1234”
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Using OfficeServ EasySetUsing OfficeServ EasySet
Logging
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Using OfficeServ EasySetUsing OfficeServ EasySet
1) GUI based MMCStation lockPasswordCall forwardingStation nameSpeed dialDate displayPGM message and etc.
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OfficeServ SoftphoneOfficeServ Softphone
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Features of OfficeServ SoftphoneFeatures of OfficeServ Softphone
Accommodated various functions of Samsung IP Phones
Collaboration IntegrationProvides Data related functions and user-friendly functions
Operable in a Voice/Data integrated enterprise network or in a traditional phone network (PSTN,PBX)
Supports intercom/external calls through VPN Calls from outside Firewall are supported
Supports G.711 standard and G.729A Voice Codec
Supports RTP/RTCP. Guarantees voice data and QoS.
Supports USB Handset and USB Sound Card Interface (TMP-100 / TMP-200)
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Major Functions of OfficeServ SoftphoneMajor Functions of OfficeServ Softphone
Making/Receiving CallsMaking/Receiving External Calls, Making/Receiving Internal Calls
Functions Used While ConnectedCall Hold/Release, Call Transfer, Multilateral Audio Conference
Convenient FeaturesCall Forward/Message function, Absent Message function, Boss/Secretary
Other Major FunctionsPhone Book
Save/View Call History
Caller ID Display
Multi Language Support (English, Korean)
Making Calls through Drag & Drop
Data functions such as compatibility with Outlook DB
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Initial WindowInitial Window
Speaker Volume Bar
Main window
Status display LEDs
Direction Button
Function Icon
Show NumPad button
Send/Cancel/End button
Redial/Mute Button
Microphone Volume Bar
Dial Button
Conference/Screen/Transfer/Hold/Speaker Button
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Login and SettingLogin and Setting
Configuration
Server IP Address : MCPLogin ID : Station IDPassword : default is “1234”
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Speaker and Microphone Setting Speaker and Microphone Setting
Speaker SettingClick [Start] [Settings(S)] [Control Panel(C)] [Sounds and Audio Devices] from the Windows desktop
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SkinsSkins
[Default] [IP Phone]
[Phone] [Simple]
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OfficeServ DataViewOfficeServ DataView
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Introduction to OfficeServ DataViewIntroduction to OfficeServ DataView
IntroductionOfficeServ DataView provides statistical reports, real time monitoring and periodic reports on the call traffic of OfficeServ system.
It provides web based user interface.
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Network ConfigurationNetwork Configuration
Intranet
OfficeServ Link OfficeServ DataView
Configuration
Architecture
OfficeServ Link
OfficeServ System
IIS
Reporter
WebClient
WebClient
WebClient
Database
Data Collector
Data Manager
ConfigCOM
MonitorCOM
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CharacteristicsCharacteristics
CharacteristicsGenerates statistical reports which reflect the characteristics of the OfficeServ system the most.
No need to install any client application, but use Internet Explorer. No need to get trained to browse information.
Wallboard shows the status of major system resources at a glance.
Multiple monitoring windows.
Exports data into Excel sheets
DB backup feature. Reports from backup DB.
Automatic generation of periodic reports
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Main WindowMain Window
Main Window
Default ID is “admin”, Password is “samsung”
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Window Layout of StatisticsWindow Layout of Statistics
Execution OptionsPage Title
Detailed ResultsSummary
Additional Menus
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Items of StatisticsItems of Statistics
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Window Layout of MonitoringWindow Layout of Monitoring
Additional MenusPage Title
Execution Options
Page TitleSumPage Title Detailed Result
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Scheduled ReportScheduled Report
Layout
Report to Email/FTP/UNC
Samsung Electronics Co., Ltd.
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