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Function of Engagement

An engaged employee is a person who is fully involved in, and enthusiastic about, his or her work. The function of the Engagement team is to ensure that our employees are:

• Attracted to, and inspired by, their work (“I want to do this”)

• Committed (“I am dedicated to the success of what I am doing”)

• Fascinated (“I love what I am doing”)

Taken from Getting Engaged: The New Workplace Loyalty by Tim Rutledge

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Formula for Engagement

Purpose + Value = Engaged Employee

If an employee does not know their purpose in the organization and does not feel valued, the entire organization suffers.

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Engagement Challenges*

• Ineffective intra and interdepartmental communication

• Lack of understanding of organizational strategic purpose

• Multiple work priorities• Lack of ownership (accountability)• Limited employee recognition efforts*As per the 2016 MyVoice Employee Engagement survey

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Existing Engagement Tools

• Grow Garland Awards Program• #kudos, ShoutOuts, Quarterly and

Spirit of Garland Awards• Communication mediums, such as:

• COGnet• Targeted COGnet email/texting initiatives• Town Hall meetings• Regular monthly Cabinet meetings• Director’s quarterly roundtable

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Guiding Principles

Mission (What We Do):

We are committed to preserving public trust, delivering quality services, promoting economic growth, protecting our community and enhancing the quality of life for the good of our city and our future.

Vision (Where We Are Going):

Garland’s vision is to be a progressive city working together to nurture and grow the economic, social, environmental and cultural well-being of our community.

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Guiding Principles (cont.)

Values (What We Believe):

• Growth - We are growing Garland's future.• Ambassadors - We are Garland.• Respect - We respect each other.• Life Balance - We value work-life balance.• Accountability - We choose to take ownership.• Network - We build connections.• Diversity - We are inclusive.

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#Kudos - Simply saying, "thanks!"

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GARLAND Value Shout Outs

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Quarterly COG Awards

Consistently demonstrate value traits tiedto a specific category:

• Bright Idea • Excellence Made Here• Team Builder• Ambassador• Grassroots Servant Leader• Managing Servant Leader

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Spirit of Garland AwardsAn evening recognizing and celebrating those who embody and exemplify the City's mission, vision and values.

The purpose of the Spirit of Garland Awards banquet is to formally honor and celebrate employees who received recognition during the past year with either a Grow Garland Quarterly Award or as a Cabinet Honoree for personifying the City’s Guiding Principles and demonstrating value-added excellence in service.

The awards ceremony also recognizes a few select employees, chosen by an executive selection committee, who exemplify the Spirit of Garland by serving as a role model and inspiration to employees and customers and who contribute to the strength and vibrancy of the City.

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Key Engagement Areas

Employee

Leadership

Organization

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Employee Engagement

Objective: To ensure our employees understand they are the City’s most valued asset.

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Leadership Engagement

Objective: To ensure leadership understands their responsibility for mentoring, coaching, encouraging and recognizing employees and peers to help them realize and achieve their full potential.

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Organization Engagement

Objective: To ensure the culture of the organization is employee-centered with quality service as a natural result.

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Community Engagement

Objective: To show the City’s commitment to be an ambassador to the communities we live in and serve.

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Different Parts Working Together

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Destination of Engagement

The destination of employee engagement is in the journey to create an environment where all employees are:• Committed to the City’s mission, vision and

values• Motivated knowing they each are valued, and• Building an Organization for the Future

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QUESTIONS?

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