Cognizant Overseas Travel Policy

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Request / Process Related

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How do I request travel insurance for my dependents?

I have submitted the online form. What should I do next?

How long does it take to receive the policy papers once I placed a

request on the link?

Whom should I contact if I do not receive my policy within 24 Hrs from

placing the request?

How to escalate if there is NO response from

cognizant.travel@icicilombard.com ?

Where should I collect the policy document? / How will I receive the policy?

When I click “Calculate Days”, a pop up message appears saying

“Kindly contact your travel desk”/ If my Travel policy requirement is

very urgent, whom do I contact?

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Request / Process Related

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Where can I collect Global Assistance card?

I need an original hard copy of the policy document for visa purposes.

My personal details mentioned in the policy are incorrect.

My trip is advanced / postponed. How do I proceed?

My trip is cancelled/duration of stay is shortened. How do i proceed ?

How many times we can extend the policy in one year duration?

I am not sure of my visa type? Whom should I contact?

I have received my policy copy with only 7 days/ 30 days coverage.

I am travelling for a longer duration. What should I do?

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Location Email ID

Mumbai Traveldesk.mumbai@cognizant.comPune Travelpune@cognizant.comKolkata Traveldesk.kolkata@cognizant.com

Bangalore Cognizant@aexp.com

Chennai Traveldesk.cts@cognizant.com

When I click “Calculate Days”, a pop up message appears saying “Kindly contact

your travel desk”/ If my Travel policy requirement is very urgent, whom do I

contact?

If you travelling on within 12 hrs on the same day , it is not required to fill in the

online form. The policy will be issued by your travel desk team itself. Hence please

contact your travel desk.

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How do I request travel insurance for my dependents?

Please raise separate requests each for your dependents using the same online link with your

Employee ID, Email ID and Visa Type.

I have submitted the online form. What should I do next?

How long does it take to receive the policy papers once I placed a request on the link?

The requests submitted through the link during business hours (10 am – 5 pm) would be

processed within 8 hours from the time of submission. Requests raised after 5 pm on any

working day will be issued the following day only.

On Saturdays, the request submitted before 3 pm will be issued the same day – within 8 hours.

Requests raised after 3 pm and on Sundays will be processed only on the following Monday.

There is no other action pending from your side. The policy document would be sent to your

email ID after processing.

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Whom should I contact if I do not receive my policy within 24 hours

from placing the request?

Please write a mail to cognizant.travel@icicilombard.com or kindly contact your travel

desk.

How can I escalate if there is NO response from

cognizant.travel@icicilombard.com ?

For no-response from the above mail id, please escalate to Vijaya.m@icicilombard.com

and srivatsan.bv@icicilombard.com

Where should I collect the policy document? / How will I receive the

policy?

A soft copy of the policy will be sent to the E Mail ID(s) mentioned in the form. A printout

of the policy copy will be sufficient.

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Where can I collect Global Assistance card?

The Global Assistance card is a part of your policy soft copy. You can find it on the last page

of your policy document. A printout of the page will be considered valid.

I need an original hard copy of the policy document for visa purposes.

Please send a mail to cognizant.travel@icicilombard.com mentioning the address it should

be couriered to.

My personal details mentioned in the policy are incorrect.

Please use the same online link for any modifications requests. Please note any such

modification requests will take 24 hours to process. Please be rest assured that the

coverage shall not be affected by incorrect D.O.B/ Email ID.

My trip is advanced / postponed. How do I proceed?

Please use the same online link for any extensions/ modifications requests.

My trip is cancelled/duration of stay is shortened. How do i proceed ?

Please use the same online link for any cancellations/ reduced duration requests.

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How many times we can extend the policy in one year duration?

You can extend the policy any number of times provided the total duration of

the policy is less than or equal to 360 days.

I am not sure of my visa type? Whom should I contact?

Please contact your Travel desk.

I have received my policy copy with only 7 days/ 30 days coverage.

I am travelling for a longer duration. What should I do?

The coverage is automatically calculated based on the visa type you select.

The coverage details are as follows:

• Work Permit (Long term stay)

• Business (Short term / business

trip)

VISA TYPE COVERAGE

US - WORK PERMIT 7 DAYSUS - BUSINESS FULL COVERAGE

REST OF THE WORLD - WORK PERMIT 30 DAYS  REST OF THE WORLD - BUSINESS FULL COVERAGE J1 VISA FULL COVERAGE

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Coverage Related

What are the benefits available under my travel policy?

What are the assistance services that are available under

the policy?

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PLAN BENEFITS TABLESr. No Covers Sum Insured Deductibles

1 Medical Expenses (Includes Medical Evacuation Benefit) USD 500,000 USD 100

2 Dental Expenses USD 250 USD 50

3 Repatriation of RemainsUSD 7,000/USD 7,500 (J1

Visa) NIL

(Included in the overall medical benefit SI)

4 Personal Accident USD 25,000 NIL

(Includes Death+ Permanent Total Disablement+ Permanent Partial Disablement)

5 Personal Liability USD 100,000 NIL

6 Checked-In Baggage Loss USD 500 NIL

7 Checked-In Baggage Delay USD 100 12 Hours

8 Loss of Baggage and Personal Documents USD 200 USD 30

9 Trip DelayUSD 500, limit of USD 100

per day 6 Hours

10 Daily allowance in case of hospitalizationUSD 25 per day for max. 7

days 48 Hours

11 Hijack Distress Allowance USD 125 per day for max. 7 days

12 Hours

12 Trip Cancellation & Interruption USD 500 NIL

13 Emergency Hotel Extension USD 2000 NIL

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Medical Expenses

Medical Expenses covers the costs incurred by the Insured Person for necessary medical treatment undergone in case of any injury or illness whilst on Trip abroad during the Policy period.

The treatment shall be deemed to include the following: Out patient treatment, provided, the same is critical and cannot be deferred till

the insured's return to the Republic of India. In patient treatment in a local hospital at the place the Insured is staying at the

time of occurrence of an insurable event or at the nearest hospital. Medical aid that is prescribed by a Physician as necessary part of the treatment

for broken limbs or injuries (e.g. plaster casts, bandages and walking aids) Radiotherapy, heat therapy or photo therapy and other such treatment

prescribed by a Physician X-Ray, diagnostic test, provided these pertain to the diagnosed diseases due to

which hospitalization was deemed necessary Cost of transportation, including necessary medical care en-route, by recognized

emergency service providers for medical attention at the nearest hospital or at the nearest Physician

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Cost of being transferred to a special clinic if this is medically necessary and prescribed as such by a Physician

Life saving unforeseen emergency measures, or measures solely designed to relieve acute pain, provided to the Insured by the Physician for Disease/accident arising out of a pre-existing condition. The treatment for these emergency measures would be paid till the insured becomes medically stable or is relieved from acute pain. All further medical cost to maintain medically stable state or to prevent the onset of acute pain would have to be borne by the Insured.

Transportation :

1. Any extra costs of medically necessary and prescribed transportation from the foreign country to the Republic of India provided that

a. Extra costs in the event of transportation are arising as a consequence of the insurable event and;

b. In the opinion of the Third Party Administrator, the Insured is capable of being transported to India.

2. Additional costs of accompanying person(s), if it is medically necessary that the Insured be accompanied to the Republic of India.

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Repatriation of Remains

This benefit is included under the Medical Expenses Cover and is not a separate

benefit.

This cover provides the cost of transportation of the mortal remains of the

deceased Insured back to the Republic of India or for a local burial or cremation

in the country where the death occurred .In the event of the death of the

Insured due to an insurable event in terms of this Policy, the Company shall

compensate the Nominee for the costs of transporting the remains of the

deceased Insured back to the Republic of India or, up to an equivalent amount,

for a local burial or cremation in the country where the death occurred, subject

to the maximum limit as specified in the Schedule to this Policy. ,

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Daily Allowance in case of Hospitalization

This benefit is included under the Medical Expenses Cover and is not a separate

benefit. In the event of hospitalization of the Insured for more than 2

consecutive days due to an illness or injury sustained or contracted within the

period of insurance whilst on the trip abroad, a daily allowance will be

reimbursed to the Insured.

The maximum benefit payable under this cover is US$25 per day for max. 7

days. This benefit can be claimed only once during the Policy period.

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Dental Treatment

The Company shall compensate the Insured for the reasonable medical

expenses incurred on acute anesthetic treatment of a natural tooth or teeth

during the Trip abroad , but not exceeding the Sum Insured for the coverage.

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Exclusions Medical treatment abroad if that is the sole reason or one of the reasons for temporary

stay abroad.

Any Pre-Existing condition unless the medical assistance provided abroad involves

unforeseen emergency measures to save the Insured's life or measures solely designed

to relieve any acute pain.

Beauty and / or cosmetic treatment and/or reconstructive plastic surgery in any form or

manner.

Rest or recuperation at a spa or health resort, sanatorium, convalescence home or

similar institution.

Mental or psychiatric disorders.

Pregnancy, childbirth and any consequences thereto unless the medical assistance

provided abroad involves unforeseen emergency measures to save the Insured's or the

child's life in the event of acute complications, provided that the Insured has not

completed the age of 38 years and 30th week of the pregnancy is not yet completed.

Treatment of orthopedic, degenerative, oncological diseases, unless the medical

assistance provided abroad involves unforeseen emergency measures to save the

Insured's life or measures solely designed to relieve any acute pain.Questions

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Any costs incurred in connection with cancer treatment, unless the medical assistance

provided abroad involves unforeseen emergency measures to save the Insured's life or

measures solely designed to relieve acute pain.

Medical treatment of typical symptoms suffered during pregnancy and their consequences,

including changes in other chronic conditions as a result of pregnancy.

Any medical check-ups during pregnancy or treatment of the pregnancy.

Rehabilitation and/or physiotherapy or the costs of prostheses/ prosthetics (artificial limbs) etc.

Any Injury and/or Illness sustained or contracted

Whilst the Insured is under the influence of intoxicating liquor / drugs;

Any claim arising out of venereal diseases or any loss directly or indirectly attributable to

HIV/AIDS.

Directly or indirectly occasioned by, happening through or in consequence of war,

invasion, act of foreign enemy, hostilities (whether was be declared or not), civil war,

rebellion, revolution, insurrection or military or usurped power.

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Personal Accident

Personal Accident compensates the Insured as per the table of benefits in the event of the insured meeting with an accident during the policy period that results in his death or total or partial permanent disability. The Company’s maximum liability in respect of any one Accident or all Accidents resulting in death of or Injury to the Insured during the Period of Insurance shall not exceed the Sum Insured of the policy.

Categories of benefits

1. Death:

The Sum Insured as stated in Part I of the Schedule if the death of the Insured shall result within a period of twelve months from the date of the Injury, and if such Injury shall be the sole and direct cause of the death of the Insured.  

2. Permanent Disablement:

If following an accident while on the trip abroad which caused permanent impairment of the Insured's mental or physical capabilities , the Company will pay the benefits depending upon the degree of disablement provided that :-

The disablement occurs within one year of the accident. The disablement must be confirmed and claimed for prior to the expiry of a period

of 3 months since occurrence of the disablement.

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Exclusions Accidents due to mental disorders or disturbances of consciousness, strokes, fits

or convulsions which affect the entire body and pathological disturbances caused by the mental reaction to the same.

Damage to health caused by curative measures, radiation, infection, poisoning except where these arise from an accident.

Any other claim after a claim for death has been admitted by the Company and becomes payable.

Any claim which arises out of an accident connected with the operation of an aircraft or which occurs during parachuting except when the Insured is flying as a passenger on a multi engine, commercial aircraft.

Any claim arising out of an accident related to pregnancy or childbirth, venereal disease or infirmity.

Payment of compensation in respect of death or disability: arising from intentional self Injury / suicide / attempted suicide; whilst the Insured is under the influence of intoxicating liquor / drugs; directly or indirectly occasioned by, happening through or in consequence

of war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military or usurped power;

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Total Loss of Checked-In Baggage

Loss of Checked-In Baggage covers the Insured for value of the

Checked-In Baggage lost whilst in custody of the Common Carrier. The

payment for this benefit will be limited to the travel destinations

specified in the main travel ticket from the Republic of India and return

trip back to India during the trip abroad. All halts and via destinations

included in this main travel ticket will also be considered for payment

under this benefit. The cover shall be available only if the entire

Checked-In Baggage is permanently lost by the Common Carrier.

Maximum amount payable per checked-in baggage ,in case more than one bag

has been checked-in ,is 50% of the applicable Sum Insured .In case of only one

bag being checked-in , the amount payable is 100% of the applicable Sum

Insured . The compensation will not exceed the Sum Insured for the coverage.

“Market value” is the sum required to purchase new items of the same kind and

quality less an amount representing wear and tear, usage, etc. at the time of

loss.

 

 

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Exclusions

Valuables and money, all kinds of securities and tickets/passes or any other item not

declared to, and agreed to by, the Company.

Any partial loss or partial damage of items contained within the Checked-In Baggage.

Items contained within the checked-in baggage, which are valued in excess of US $ 100

without appropriate proof of ownership.

Losses arising from any delay, detention, confiscation by customs officials or other

public authorities.

Loss due to damage to the Checked-In Baggage.

Any checked-in baggage loss in the Republic of India.

Loss of the Checked-In Baggage sent in advance or souvenirs and articles mailed or

shipped separately.

Loss of property unless a Property Irregularity Report or other report usually issued by

carriers in the event of loss of checked-in baggage has been procured and submitted to

the Company

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Delay of Checked-In Baggage

Delay of Checked-In Baggage covers the insured in case of a temporary delay in receipt of the Checked-In Baggage beyond the period as specified in the policy. The payment for this benefit will be limited to the travel destinations specified in the main travel ticket from India and return trip back to India during the trip abroad. All halts and via destinations included in this main travel ticket will also be considered for payment under this benefit .

TERMS AND CONDITIONS The Company will pay for the costs of necessary emergency purchases of toiletries,

medication and clothing in the event of the Insured suffering temporary delay of his/her checked-in baggage while being transported during the Trip, provided that :

a. The delay of checked-in baggage is more than 12 hours from the actual arrival time of the Common carrier at the destination and relates to delivery of baggage that has been checked in by the Common carrier.

b. Insured provides the Company with written proof of delay from the Common carrier.

c. Insured provides the Company with the receipts for the necessary emergency purchases of toiletries, medication and clothing that he/she needed to buy.

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Exclusions

In case the period of delay does not exceed the time specified in Part I of the Policy.

Valuables and money, all kinds of securities and tickets/passes or any other item(s) not declared to, and agreed to by, the Company.

Loss of property unless a Property Irregularity Report or other report usually issued by carriers in the event of loss of checked-in baggage has been procured and submitted to the Company.

Any delay for part of total Checked-In Baggage in relation to the ticket of the Insured for the Trip covered under this Policy.

Delay in delivery of the Checked-In Baggage arising out of and resulting from detention / confiscation by the Common Carrier / customs / government agencies / other agencies.

Any checked-in baggage delay on the inbound sector to the Republic of India.

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Trip delay

The Company will reimburse the Insured for the Reasonable Additional Expenses incurred by the Insured up to $100 per day if the Insured's Trip is delayed for more than six hours from the scheduled time until travel becomes possible. Incurred expenses must be accompanied by supporting receipts. This benefit is payable for only one delay per Insured per Trip on account of the following unforeseen reasons:

1. Unforeseen Illness, Injury, or death of an Insured or Family Member of the Insured or the Traveling Companion. Injury or Illness must be so disabling as to reasonably cause a Travel delay;

2. Termination of employment or layoff affecting the Insured or the Traveling Companion of the Insured, provided that the Insured or the Traveling Companion, as the case may be, have been employed with the employer for at least five continuous years.

3. Inclement Weather conditions causing delay. This must be authenticated by a letter from the common carrier;

4. The place intended to be occupied by the Insured for purposes of Insured's stay during the Trip or the Destination being made uninhabitable by fire, flood, vandalism, burglary, or Natural Disaster;

5. The Insured being abducted or quarantined;

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6. The Insured or a Traveling Companion being the victim of a Felonious Assault

within 10 days prior to the departure date, except where the Insured, any Family

Member of the Insured, the Traveling Companion or Traveling Companion's

Family Member has been a principal or accessory in the commission of the

Felonious Assault.

7. A Terrorist Incident in a City/destination listed on the Insured's itinerary within

30 days of the Insured's scheduled arrival. “City” means an incorporated

municipality having defined borders and does not include the high seas,

uninhabited areas or airspace.

8. Delay by the Common Carrier;

9. Lost or stolen passport, travel documents or money;

"Reasonable Additional Expenses" means any expenses for meals and

lodging which are necessarily incurred by the Insured as the result of a

Trip Delay and does not include meals and lodging provided by the

Common Carrier or any other party free of charge.Questions

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Exclusions

No claim shall be payable by the Company in case of delay:

Arising out of contingencies other than those specifically mentioned;

Directly or indirectly occasioned by, happening through or in consequence of

war, invasion, act of foreign enemy, hostilities (whether was be declared or not),

civil war, rebellion, revolution, insurrection or military or usurped power;

Directly or indirectly caused by or contributed by:

Ionizing radiation or contamination by radioactivity from any nuclear fuel or

from any nuclear waste from the combustion of nuclear fuel

The radioactive, toxic, explosive or other hazardous properties of any

explosive nuclear assembly or nuclear component thereof.

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HIJACK DISTRESS ALLOWANCE

This coverage provides compensation in case the Common Carrier in which the

Insured is traveling as a passenger during Trip shall be subject of Hijack, and

that the Common Carrier with all the passengers thereon is held captive by the

hijackers. Compensation shall be payable under this Benefit provided that the

Hijack is for more than 12 hours.

The Company will pay the Indian Rupee equivalent of US$ 125 for each day of

delay caused to the Insured, subject to a maximum amount of Sum Insured

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Exclusions

The Company shall not be liable to make any payment under this benefit in

connection with or in respect of any expenses whatsoever incurred by the

Insured in connection with or in respect of :

1. The first twelve (12) hours of the hijacking.

2. Any incident where the Insured is suspected to be either the principal or an

accessory in the hijacking.

3. Any claim as a consequence of a change in the regular routes of travel / journey

of the common carrier due to traffic, weather, fuel shortage, technical snag or

security reasons.

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Trip Cancellation & Interruption

Trip Cancellation & Interruption provides cover to the Insured for the

financial loss incurred by the Insured if a Trip is delayed , cancelled or

interrupted due to any of the following unforeseen reasons:-

1. Unforeseen Illness, Injury, or death of the Insured or Insured's Family Member. Injury

or Illness must be so disabling as to reasonably cause a Trip to be delayed, canceled,

or interrupted;

2. Termination of employment or layoff affecting the Insured or the Traveling Companion

of the Insured, provided that the Insured or the Traveling Companion, as the case

may be, have been employed with the employer for at least five continuous years.

3. Inclement Weather conditions causing delay or cancellation of the Trip;

4. The place intended to be occupied by the Insured for purposes of Insured's stay

during the Trip or the Destination being made uninhabitable by fire, flood, vandalism,

burglary, or Natural Disaster;

5. The Insured being abducted or quarantined;

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6. The insured or a Traveling Companion being the victim of a Felonious Assault

within 10 days prior to the departure date, provided that the Insured (including

any member of Insured's Family) or the Traveling Companion (including any

member of Traveling Companion's Family) is/are not principal or accessory in

such Felonious Assault.

7. A Terrorist Incident in a City/destination listed on the Insured's itinerary within

30 days of the Insured's scheduled arrival. “City” means an incorporated

municipality having defined borders and does not include the high seas,

uninhabited areas or airspace.

Trip Cancellation Benefits: The Insurer will pay this benefit up to the

Maximum Limit as specified in Part I of the Schedule for Trips that are delayed or

canceled before the scheduled Departure Date. The Company will reimburse for

the forfeited, non-refundable prepaid payments, made prior to the insured's

Departure Date.

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Trip Interruption Benefits : The Company will pay this benefit up to the Maximum

Limit as specified in Part I of the Schedule for Trips that have been interrupted or

delayed, due to the reasons mentioned above. The Company will reimburse for the

forfeited, non-refundable prepaid payments, made prior to the insured's Departure

Date and additional transportation expenses incurred by the Insured, either to

1. Return to the Republic of India; or

2. From the place that the Insured left the Trip to the place that the Insured may rejoin

the Trip; or

3. Additional transportation expenses incurred by the Insured to reach the original Trip

Destination if the Insured is delayed, and leaves after the Trip Departure Date.

However, the benefit payable under (2) and (3) will not exceed the cost of economy

airfare by the most direct route, less any refunds paid or payable.

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Exclusions1. Common Carrier-caused delays, including an announced, organized sanctioned

union labor strike that affects public transportation, unless the commencement of the Period of Insurance is prior to a date when the Strike is foreseeable. A Strike is foreseeable on the date the labor union members vote to approve a Strike.

2. Travel arrangements canceled or changed by an airline, cruise line, or tour operator, unless the cancellation is the result of bad weather.

3. Changes in plans by the Insured, an Immediate Family Member, or Traveling Companion for any reason.

4. Adverse change in financial circumstances of the Insured, any Family Member, or a Traveling Companion.

5. Any business or contractual obligations of the Insured, any Family Member, or a Traveling Companion, except for termination or layoff of employment as defined above.

6. Default by the person, agency, or tour operator from whom the Insured bought this Policy and made travel arrangements.

7. Any government regulation or prohibition.

8. An event or circumstance, which occurs prior to the commencement of the Period of Insurance.

9. On account of a Felonious Assault, where the Insured, any Family Member of the Insured, the Traveling Companion or Traveling Companion's Family Member has been a principal or accessory in the Assault committed.

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Personal Liability

Personal Liability covers the insured against legal liability for bodily Injury, death or damage to the health of third party or damage to his/her properties occasioning on account of an Accident occurring anytime during the trip or within the policy period.

TERMS AND CONDITION (S)

1. The Company shall be responsible for contesting unjustified claims against the Insured and providing indemnity for damages, which the Insured has to pay. For indemnity to be provided against damages, the damages must be payable under an acceptance of liability given or approved by the Company or under a judicial decision rendered by a court of law.

2. If there is a legal action in process against the Insured over a personal liability issue, the Company may conduct the legal action, including appointment of legal counsel, at the Company's expense in the name of the Insured at the Company's sole discretion.

3. The Company will have the right, but in no case the obligation, to take over and conduct in the name of the Insured the defense of any claim and will have full discretion in the conduct of any proceedings and in the settlement of any claim and having taken over the defense of any claim, the Company may relinquish the same.

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Exclusions Legal liability of the Insured in relation to any professional services rendered by

him / her. Any claim arising from Insured's contractual liability or through promises made

by the Insured. Any claim of personal liability of the Insured towards his/her family, relations

and traveling companions, whether personal or official. Any claim resulting from transmission of an illness or disease by the Insured. Any claim for liability arising directly or indirectly from or due to:

a. The possession of animals, birds, reptiles, insects, etc. and their byproducts like skin, hair, feathers, horns, fur, ivory, bones, eggs, etc.

b. The ownership or possession of vehicles, aircrafts, water crafts, or activities of the Insured involving parachuting, hang-gliding, hot air ballooning or use of firearms.

c. Any willful, malicious or unlawful act.

d. Insanity, the use of any alcohol/ drugs (except as medically prescribed) or drug addiction.

e. Any supply of goods or services on the part of the Insured.

f. Any ownership or occupation of land or buildings other than the occupation of any temporary residence.

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Loss of Baggage and Personal Documents

Compensation to the Insured for the loss of Checked In Baggage occurring

anytime after the delivery of the baggage is taken from the Common Carrier

against surrender of the receipt of the Common Carrier, or in any case any time

after the Insured leaves the exit gate of the airport (including while he is

travelling in the rented vehicle), and anytime before the Checked In Baggage is

once again checked-in in connection with furtherance of the scheduled journey

being part of the Trip within the Period of Insurance, on actuals on declaration of

such loss by the Insured.

The Company shall also compensate the Insured, for the loss of the baggage

carried by the Insured as hand baggage.

The Company shall also compensate the Insured for the loss of personal

documents - Passport ,ID proofs, Pan card , driving license during the Trip abroad

but not exceeding the Sum Insured for the coverage . The Company will

reimburse the Insured for actual expenses necessarily and reasonably incurred

in connection with obtaining the duplicate or fresh documents again.

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Exclusions

Any Deductible amount as mentioned against this Benefit in the Policy Schedule Loss of Valuables; Any loss of partial Contents of the Checked-In Baggage or the hand baggage; Loss of hand baggage other than owned and / or belonging to and / or in lawful

custody of the Insured at the time when the Insured commenced the Trip covered hereunder;

Losses arising from any delay, detention, confiscation by customs officials or other public authorities;

Loss due to damage to either total or partial Contents of the Checked-In Baggage and of the hand baggage.

Loss of the documents due to theft unless it has been reported to the police authorities within 24 hours of the Insured becoming aware of the theft and a written police report being obtained in that regard.

Loss of the documents due to being left unattended or forgotten by the Insured in a public place or public transport.

Loss or theft of the documents from a private place or from a private vehicle, unless they were located in a locked hotel room, apartment or locked vehicle, and forcible and violent entry was used to gain access to them.

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Emergency Hotel Extension

Compensation for the actual additional expenses for lodging and boarding incurred by the Insured subject to the maximum Sum Insured as specified in Policy Schedule if the departure of the Insured shall be delayed either at the port at the place of origin or at any intermediate ports forming part of the Trip within the Period of Insurance solely arising out of and consequent upon any of the contingencies specified hereunder:

Earthquake Floods resulting from unseasonal rains, storm or cyclone Terrorism

Provided that the named perils hereinabove shall take place in and in the vicinity of the port involved in the Insured’s prosecution of the journey.

 Personal contingencies like emergency Hospitalization treatment necessitated to the Insured or Insured's Family or Insured’s Traveling Companion due to an unforeseen Illness or accidental Injury;

Cancellation or rescheduling of flights done at the instance of the Common Carrier

Lost or stolen passport or travel documents.

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Exclusions

Arising out of contingencies other than specifically named

Arising out of any government regulation or prohibition

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In order to avail any kind of Assistance Service, the Insured shall immediately contact the 24 X 7 Help Line of EAI stating the necessary details. The phone numbers of the Help Line are as follows :

From USA + 1 877 352 7706 (Toll Free)

From Canada +1 877 352 7693 (Toll Free)

From the rest of the World +91 22 6787 2010(Call Back Facility)

In India 1800 2666 (Toll Free and Accessible in India only)(Available from Mon-Fri between 9 am -6 pm)

Fax +91 22 6734 7888

e- mail : icicilombard@europ-assistance.in

Assistance Service

List of Assistance Services

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Tele Assistance

Travel Assistance

Overseas Medical Assistance

Questions

List of Assistance Services

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Tele Assistance

a) Telephonic Health Information- EAI will arrange for the facilitation of health

information to the policy holder over the telephone

b) Medical Service Provide Referral- EAI will facilitate to the Policy holder, upon

request, with the name ,address, telephone number and, if available ,office

hours of Physicians, hospitals, clinics, dentists and dental clinics(collectively

“Medical Service Providers”).

c) Emergency Message Transmission Assistance-In the event of a medical

emergency, EAI will upon request of the policy holder ,assist the policy holder

to transmit urgent messages to friends or family of the policy holder.

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Travel Assistance

a) Inoculation and Visa Requirement Information- EAI will provide information concerning visa

and inoculation requirements for foreign countries ,as those requirements as specified from

time to time in the most current edition of World Health Organization Publication “Vaccination

Certificates Requirements and Health Advice for International Travel” (for inoculations) and

the “ABC Guide to International Travel Information” (for visas).This information can be

provided to the policy holder at any time, whether or not the policy holder is travelling or an

emergency has occurred.

b) Interpreter Referral – EAI will provide the names, telephone numbers and, if possible and

requested, hours of opening of interpreters’ office in foreign countries.

c) Lost Luggage Assistance – EAI will assist the policy holder who has lost his/her luggage while

travelling outside the Home Country or usual Country of Residence by referring the policy

holder to the appropriate authorities involved.

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Travel Assistance

 

d) Assistance with Claims- EAI will provide the policy holder with all the relevant information

regarding the travel claims procedure and assist with completion of the same.

e) Embassy Referral – EAI will provide the address, telephone number and hours of opening

of the nearest appropriate consulate and embassy worldwide.

f) Arrangement of Bail Bond – EAI will arrange the Bail Bond, upto a limit of USD 2000 for

the policy holder’s conditional release when travelling outside the Home Country or Usual

Country of Residence. The Policy holder shall be responsible for any other related

expenses. The provision of Bail Bond is subject to EAI first securing payment from the

Policy holder through his/her credit card or funds from the Policy holder’s family.

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Overseas Medical Assistance

a) Arrangement of Hospital Admission- If the medical condition of the policy

holder is of such gravity as to require hospitalization ,EAI will assist such

policy holder in the Hospital admission .

b) Arrangement of Appointments with local doctors for treatment-EAI will

assist the policy holder by arranging for appointments with local doctors

for treatment.

c) Arrangement for Delivery of Essential Medicines-EAI will arrange to

deliver to the policy holder essential medicines, drugs and medical

supplies that are necessary for a policy holder’s care and/or treatment but

which are not available at the policy holder’s location.

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d) Arrangement of Emergency Medical Evacuation-EAI will arrange for the

provision of air and /or surface transportation, medical care during

transportation, communications and all usual ancillary services required to

move the policy holder to the nearest hospital where appropriate medical

care is available.

e) Arrangement of Emergency Medical Repatriation-EAI will arrange for the

return of the policy holder to the Home Country or usual Country of

Residence following the policy holder’s Emergency Medical Evacuation and

subsequent hospitalization outside India.

f) Arrangement for Repatriation of Mortal Remains- EAI will arrange for the

transportation of the Policy holder’s mortal remains to the Home Country

or usual Country of Residence or arrange, if requested by the policy

holder’s family, arrange for local burial at the place of death, subject to

any governmental regulations.

Overseas Medical Assistance

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Claims Related

Whom to contact in case of an event or a claim?

What is TPA?

What is “Global Assistance card”?

What is the process for cashless hospitalisation

claim?

More…

What is the process for reimbursement claim?

What is Europe Assistance? What is United Health

Group?

How do I know which clinics/hospitals are covered

by ICICI and which are not?

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Where can I get the list of Hospitals extending Cash

Facility for US?

Where can I get the list of Hospitals extending Cash

Facility for rest of the world?

In case medical treatment is required, is there any need

for any pre-approval before hospitalization?

What documents do I need to submit during a claim?

How long does it take for the Reimbursement of claims?

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Please contact the below numbers:

In USA +1 877 352 7706 (Toll Free) IN Canada +1 877 352 7693 (Toll Free) From the rest of the World +91 22 6787 2010 In India 1800 2666 (Toll Free, Accessible in India only, Available

from Monday to Friday between 9 AM - 6 PM) Fax +91 22 6734 7888 E-mail:- icicilombard@europ-assistance.in

Whom to contact in case of an event or a claim?

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What is TPA?

TPA stands for Third Party Administrator. The most essential service they

provide is cashless medical services. They also provide the necessary

information to deal with any problem regarding claims. Your service provider

name along with help line numbers is available on the ‘Global Assistance card’

What is “Global Assistance card”?

Global assistance card is the card to be provided to the providers in the event

of any claim or in case you require any assistance. The card is required to

validate the customer’s enrolment/ coverage at network hospitals/ providers.  

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Rest of the world

USA

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Process for Cashless Hospitalization Claim in USA

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Process for Cashless Hospitalization Claim in Rest of World

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Rest of the world

USA

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Process for Reimbursement Claim in USA

The Insured can call at the Help Line number when in India:1800 2666 (Toll Free and Accessible in India only)(Available from Mon-Fri between 9 am-6 pm)Fax : +91 22 6734 7888

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Process for Reimbursement Claim in Rest of the World

The Insured can call at the Help Line number when in India:1800 2666 (Toll Free and Accessible in India only)(Available from Mon-Fri between 9 am-6 pm)Fax : +91 22 6734 7888

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What is Europe Assistance? What is United Health Group?

United Heath Group is the leading health care services provider in the US. This

tie-up will give all our travellers access to United Healthcare's network of

hospitals & physicians. However, for registering any claims – medical or non-

medical, you need to call our TPA (Third Party Administrator) - Europe

Assistance. They are the TPA (Third Party Administrator) who will settle your

claims abroad on the behalf of ICICI Lombard.

How do I know which clinics/hospitals are covered by ICICI and

which are not?

Please contact Europe Assistance Helpline as mentioned in the Global

Assistance Card.

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Where can I get the list of Hospitals extending Cash Facility for

US?

Go to the link: https://www.providerlookuponline.com/UHC/po7/Results.aspx

Under plan select : United Healthcare Options PPO

Under Facilities select: Hospital

Under Zip code, please enter the zip code and search. If zipcode is not

available ,then city can be entered in the search field. The names of the

hospitals along with address and phone number will be available

Where can I get the list of Hospitals extending Cash Facility for

rest of the world?

It is provided through Europe Assist, a world leader in the medical assistance

business. There is no restriction to network hospitals. Cashless hospitalization

is provided through any hospital worldwide.

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In case medical treatment is required, is there any need for any

pre-approval before hospitalization?

You would need to contact our TPA (Third Party Administrator) and they would

arrange for the cashless claims for the medical treatment.

What documents do I need to submit during a claim?

To know about entire claims process and documents required for each type of

claim, please visit the following link and select your claim type:

https://www.icicilombard.com/travel-insurance/individual-overseas-claims.cms

How long does it take for the Reimbursement of claims?

Reimbursement will be done within 15 working days from receipt of all

documents.

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