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2003-2004 University of OttawaSchool of Management

Dean’s Report

TABLE OF CONTENTSSchool of Management

Dean’s Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

EMBA Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

MBA Highlights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

MHA Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Undergraduate Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

International Exchange Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Career Centre Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Dean’s Advisory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

New Appointments and Retirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Research Leadership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Student News. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Honours and Awards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Leadership Perspectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Alumni Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Fundraising . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Business Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Educator’s Honour Roll. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Full-Time Faculty Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Cover photos (from left to right):The Honourable Mauril Bélanger, P.C., M.P. (Ottawa-Vanier)George Heller, CEO, The Hudson’s Bay CompanyLouise Wendling, Vice President and General Manager, Costco CanadaJohn Bachmann, Managing Partner, Edwards Jones with Dean Micheál J. KellyRoy Romanow, Q.C., Royal Commission of the Future of Health CarePenny Collenette, Executive in Residence, University of Ottawa and Senior Fellow at the Center for Business and Government, Kennedy School, Harvard UniversityDon Smith, CEO, Mitel Networks

We initiated planning and design of a new building to house ourSchool, generating considerable excitement among students,alumni, faculty and staff. Construction of this facility—on a highlyvisible and prestigious site at the north entrance to the campus—will begin in Fall 2004. The seven-storey building will provide uswith state-of-art teaching, research and event facilities, as well asexpanded space for student activities. The target completion dateis Spring/Summer 2006. Professor Michel Nedzela and Marc Albertfrom the school are working closely on this project with Universityof Ottawa architect Claudio Brun del Re and the award winningfirm of Moriyama & Teshima.

We also launched a branding initiative. Alain Doucet of theSchool’s Advisory Board led a task force that involved faculty,students, staff and various segments of the community. The groupundertook a detailed examination of our strengths and keydifferentiators as a management school. In particular, the taskforce focused on how we might leverage our location and itsspecial attributes to provide a unique and stimulatingenvironment for learning and research. Our presence in a G8capital and a city recognized as a leading international centre for

knowledge-based industries, provides students and faculty with afront-row view of the major political and economic forces andplayers transforming the global economy. Combined with ourstrong faculty and innovative pedagogy, we possess the ability toprovide students with an exceptional academic formation in thedisciplines of management along with superior opportunities forexperiential learning through unparalleled access to business andpolitical leaders. Our new brand—Linked with Leadership—encapsulates these advantages.

DEAN’S MESSAGESchool of Management

In 2003-2004, we at the School of Management launched severalimportant initiatives in pursuit of our goal to become a leadinginternational centre for management education and research.

2003-2004Dean’s Report

University of OttawaSchool of Management

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Architect’s drawing of new facility

Site of new School ofManagement Facility



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In conjunction with our new building and brand, we officiallylaunched our first major fundraising campaign. The campaign willenable us to build a resource base that will help us meet ourstrategic goals. Our campaign is being carried out with the help ofa strong team of dedicated volunteers. It is co-chaired by DonSmith, President of Mitel Networks and one of Canada’s mostrespected technology CEOs. The campaign executive also includesBruce Joyce, incoming chair of the School’s Advisory Board andformer managing partner, Deloitte; Pauline Rochefort, President ofthe Canadian Wood Council; and Kirk Dudtschak, Vice-presidentof RBC Financial Group. Other eminent community and businessleaders will be added to this team as the campaign progresses.

The campaign got off to a great start with generous gifts from RBCFinancial Group for a professorship in the commercialization ofinnovation (a first for a Canadian management school), and fromalumnus Eugene Tassé to support our increased emphasis onentrepreneurship. These gifts, combined with gifts from PaulDesmarais and Power Corporation for a professorship in themanagement of technology-based firms, and from Deloitte for aprofessorship in the management of growth industries, willprovide the foundation for a new centre that will focus oncommercialization, entrepreneurship and enterprise development.

The School’s Career Centre, funded through a dedicated studentfee that was established following a referendum in Spring 2003,was open for business when students arrived in September 2003.In its inaugural year, more than 2,000 graduate and undergraduatestudents used the Centre’s services.

Throughout the year, we continued to enhance our partnershipswith key enterprises and organizations in the Ottawa region. In thelast 12 months, I co-chaired a dozen executive roundtables with EliFathi, CEO of OrbitIQ and Chair of the Commercialization TaskForce. To date, more than 100 CEOs and senior executives haveparticipated in these roundtables, discussing how the School canfurther contribute to the management and knowledge needs ofindustry in the region. Feedback we have received from thisactivity is having an important impact on our curriculum,research and executive-development activities. Indeed, one of theinitial outcomes of the roundtables is introduction of a CEO “boot

camp” tailored for regional senior executives leading or planningto lead enterprises. In these boot camps, leading faculty andindustry experts will team up to deliver an unparalleled learningexperience. The first session will be held in Fall 2005.

2003-2004 was also the first year of our revised 12-month MBAProgram. One of the key features of the new Program is a teamconsulting project that leverages the numerous opportunities thatOttawa offers for action-oriented and experiential learning. Thiselement of the MBA Program has lead to a partnership with theCanadian Association of Management Consultants (CAMC),through which certified management consultants will serve asmentors and supervisors for student teams. Graduates of the MBAProgram will also qualify for advanced standing in the CAMC’sprofessional program that leads to the Certified ManagementConsultant (CMC) designation. In fact, we are the firstmanagement program in Ontario to be accorded this recognitionby the CAMC.

Our students remain our best ambassadors. This year, studentorganizations were involved in raising funds for the Children’sHospital of Eastern Ontario (CHEO), the Easter Seals Foundation,the Aga Kahn Foundation, the Canadian Diabetes Foundation, theOttawa Food Bank, the Shepherds of Good Hope, the MultipleSclerosis Foundation and many other charitable causes. We areextremely proud of the strong social and community orientationof our students.

The School’s students also won several important competitions,awards and honours. Student teams from the School won firsts inthe Entrepreneurship and Stock Market Simulation competitionsat les Jeux du Commerce held in Sherbrooke; first place in thenational Undergraduate Business Games in Halifax; first in theStock Market Simulation at L’École des Hautes ÉtudesCommerciales (HEC) in Montréal, and first in the NationalBank/Business Development Bank of Canada Business PlanCompetition. For the second consecutive year, a team of School ofManagement students studying in France won the Prix Espace fortheir analysis of the distribution of the Ottawa-based companyBeaverTails. The award is offered by Espace Expansion, a leader inestablishment and management of shopping centres. In addition,

MHA student Kyle Johansen was the recipient of the EasternOntario Chapter of Canadian College of Health Service Executives(CCHSE) Award of Excellence for his paper on waiting lists in thehealth care sector.

Our alumni have been recognized again by numerous local,regional and national organizations. George Langill, retiring CEOof the Royal Ottawa Hospital, was awarded a national “Who’s Whoin Health Care” award by Canadian Health Care Magazine. RenaudBrault, President of Brofort Inc., won the Regroupement des gensd’affaires 2004 Entrepreneur of the Year Award. Two otheralumni—Francois Bouchard, President, The Country Grocer; andCharles Perron, Managing Partner, Deloitte—were awarded the2004 Ottawa Business Journal’s “Top 40 under 40” award. Anotherof our distinguished alumni, Robert Giroux, outgoing president ofthe Association of Universities and Colleges of Canada, wasawarded an Honorary Doctorate at the School of Management’sSpring convocation.

Faculty members were also recipients of major awards anddistinctions. Guy Laflamme, a professor of marketing in ourEMBA program and Vice-president, Communications, Marketingand External Relations at the National Capital Commission,received top honours at the prestigious Concours Personnalitémarketing 2004, organized by L’Association Marketing deMontréal, a chapter of the American Marketing Association. DenisDesautels, former Auditor General of Canada and an Executive inResidence at the School, was honoured at the Public PolicyForum’s Annual Testimonial Dinner, which recognizes Canadianswho have made outstanding contributions to the quality of publicpolicy and public management. Professor Swee Goh was therecipient of the University of Ottawa Excellence in EducationAward, which recognizes educators of exceptional quality.

The School’s Advisory Board, chaired by John Kelly, Chairman ofNexInnovations, played a significant role in our activities andsuccesses. As a group and individually, Board members wereinvolved actively in our branding and fundraising campaign, ourscholarship programs, our media, public relations and corporateoutreach activities, our new building program, our executivedevelopment activities, and our increased focus on ethics and

corporate social responsibility. This year, we have strengthened theBoard even further with the addition of several industry leaders.

As we head into the 2004-2005 academic year, we can take pridein the fact that the four ambitious goals we set out in our 2002strategic plan are within reach. With respect to our objective ofbecoming an international top100 business school, our MBAprogram—participating for the first time in the Financial Timesinternational survey of MBAs—was ranked 132nd. A new buildingis on the horizon. And our fundraising campaign is off to a greatstart, with early donations directed to support our goal ofbecoming a leading centre for teaching and research oncommercialization and management of science and technology-based enterprises.

At the top of the agenda for 2004-2005 is further expansion of ourresearch activity. A substantial part of our fundraising campaignis related to enhancement of our research infrastructure, creationof new research centres, and recruitment and retention of topresearchers. We have also launched discussions with a prominentAmerican business school on the creation of a joint Ph.D. programto further our ability to support and train researchers.

As you read this Annual Report and witness the achievements andsuccesses of our staff, students and faculty, you will understandwhy we are being recognized increasingly as one of Canada’sleading management schools.

Micheál J. KellyDean



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Measures of SuccessNew enrolments are considered the truest measure of excellenceand success for Executive MBA programs. This year, despiteeconomic and competitive challenges, the School of Managementwas among Canada’s most successful institutions in attractingEMBA participants, admitting the most experienced individuals of any EMBA program in Canada. The program can also boast that it had the highest percentage of self-funded participants (69percent). According to the Executive MBA Council, these factorspoint to the value of the School’s EMBA program.

Real Projects, Real ResultsThrough the Business Consulting Project, student-consultantsrecommended viable solutions to actual business problems. Aspart of the High-Tech Entrepreneurship Course, seven businessplans were developed. Four of these plans were deemed worthy offunding by a distinguished review panel that included venturecapitalists Purple Angel and BDC Venture Capital. In addition, twoclass-based marketing projects provided direct benefits to theNational Capital Commission (NCC) and the Ottawa Renegades.Students prepared a new corporate marketing, communicationsand external relations plan for the NCC. For the Renegades, theclass developed a strategy to encourage maximum attendance at the Canadian Football League’s 2004 Grey Cup to be held in Ottawa.

Global ReachThe EMBA program also undertook international projects thatprovided students with opportunities to explore the world ofinternational business. In particular, the International ConsultingProject & Trip took participants to Singapore, where teamsconducted assignments on behalf of Canadian-based companiesand linked with companies in that city to explore new businessventures. One team, tasked with helping Cognos strengthenrelationships with their Asian partners (value-added resellers),contributed to the development of a special two-day seminar.Another team explored customer and distributor opportunitiesfor a Canadian touch-screen technology manufacturer, and soonafter received a request for a quote from a Singapore-basedorganization.



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EXECUTIVE MBA HIGHLIGHTS2003-2004

• Algonquin College• BCB Television Stations• Bell Canada• Canada Post• Canadian Blood Services• Canadian Cardiovascular Society• Canadian Coast Guard• Canadian International

Development Agency• City of Gloucester• Cognos• Department of National

Defence/Canadian Forces• Eastern Independent

Telecommunications

• Export Development Canada• Fisheries and Oceans Canada• Foreign Affairs and International

Trade Canada• Fulcrum• Government of Canada• Heritage Brewing• IDBS• Indian and Northern

Affairs Canada• KI Pembroke• L&A Management Consultants• MED-ENG INC.• Natural Resources Canada• Nepean Physical Medicare Centre

• Nortel Networks• Ontario Ministry of Labour• Ottawa Renegades• PC DOCS• People’s Republic of China• Provance Technologies• Public Works and Government

Services Canada• Royal Canadian Mint• Royal Canadian Mounted Police• Shell Canada• SPAR Aerospace• Tundra Semiconductor• U of O Pension Plan Committee

In addition to those noted above, projects were also conducted with the following organizations:

Companies that benefited from the EMBA Program’s

international projects included:

• AD Metro• Canbreal• Cognos• DC-Studios

• Quantum Biomedical• Spotwave Wireless• There and Back Imports Inc.

Members of 2004 EMBA Singapore trip.

On Top of TechnologyThe School’s e-Business Consulting Project & Trip to Californiaenabled participants to gain insights from high-tech leadersduring exclusive briefings hosted by Silicon Valley organizations,including San Jose’s International Business Incubator, CiscoSystems, Hewlett Packard, IBM, Sun Microsystems, Siebel Systems,Adobe Systems and Accenture Technology. The trip was chronicledin the Ottawa Business Journal via regular dispatches fromparticipants Chris Perram and Jean Turgeon. Ottawa BusinessTelevision also aired an interview with Professor Pierre Sabourin.

Linked with LeadersFor the third consecutive year, Denis Desautels, former AuditorGeneral of Canada and Executive in Residence at the School ofManagement, organized The Leadership Lecture Series. Studentsand alumni were invited to learn from six Canadian leaders:

• Penny Collenette, Executive in Residence, University ofOttawa, and Senior Fellow, Centre for Business andGovernment, John F. Kennedy School of Government, HarvardBusiness School

• Ron Nielsen, Director, Sustainability and StrategicPartnerships, Alcan Inc.

• Lawrence Strong, Partner, The Consultant Network ExecutiveTeam (TNET) and past CEO, Unilever Canada

• Kernaghan Webb, Senior Legal Policy Advisor, ConsumerResearch and Analysis, Industry Canada

• Ken Georgetti, President, Canadian Labour Congress• Peter Foster, Columnist, National Post

Active and EngagedStudents and faculty of the EMBA program collaborate regularlywith, and participate in activities organized by:

• Canadian Advanced Technology Association;• Ottawa Centre for Research and Innovation;• le Regroupement des gens d’affaires;• Canadian Association of Management Consultants;• Greater Ottawa Chamber of Commerce; and• Canadian Club of Ottawa.

New and NoteworthyPreparing Participants for ChangeWhen a study indicated that close to 60 percent of participantswere contemplating a major career change, the EMBA programengaged Jim Nininger, former President of the Conference Boardof Canada, to deliver workshops on career management,managing transitions and work/life balance. As response to theseworkshops was overwhelmingly positive, they will be offeredagain next year.

Customizing Executive EducationA significant achievement for the year was the introduction ofcustomized executive programs. EMBA faculty worked inpartnership with executives from Alcatel and the Canadian FoodInspection Agency to develop results-oriented programs.Learning objectives were grounded in corporate strategy toenable participants to fulfill both learning and businessobjectives.

In commemoration oftheir trip to Singapore,the Gold Orchid waspresented to the EMBAProgram by the Classof 2004.

EMBA Class of 2002-2004 Orientation



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While in San Jose, students explored business opportunities for the

following Ottawa-based organizations:

• Canadian Blood Services• Oxbow Carbon & Minerals• Rideau Carleton Raceway

• The Senate of Canada• Vanguard Response Systems Inc.

StatisticsGraduates (1994-2004): 602Class of 2002-2004: 41Class of 2003-2005: 37

Participants’ Employment ProfileAssociations: 6%Government Agencies/Crown Corporations: 39%Diplomatic Community: 3%Services: 15%Manufacturing/High Technology: 34%Health Services: 3%



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MBA HIGHLIGHTS2003-2004

A Year of RenewalThe School of Management has redesigned its MBA curriculum tofoster strategic thinking, creative problem-solving and cross-functional integration. The program can now be completed in 12months, with required credits reduced by 10 percent (from 60 to54). Enhancements to the MBA curriculum include introduction ofreal-world business assignments and learning activities facilitatedby leading practitioners.

Forging New Links with the Business CommunityThis year, the School of Management cemented its relationshipwith the Canadian Association of Management Consultants(CAMC). Heather Osler, National President of CAMC, signed analliance agreement with the School at the MBA AlumniAssociation’s Annual General Meeting held in May. Onecomponent of the alliance provides the School’s MBA graduateswith advanced standing in the CAMC’s professional program thatleads to Certified Management Consultant designation (CMC). Inaddition, under the terms of the agreement, members of theCAMC will be involved in delivery of a new managementconsulting course and will also serve as mentors and projectsupervisors. This type of initiative will help the School qualify foraccreditation by the Ambassadors for MBAs, an organization thatpromotes alignment between business education and practice.

Learning Through ExperienceThe revised MBA Program now includes a major consulting-project carried out by student teams on behalf of private andpublic-sector organizations. The project enables students to applytheir recently acquired knowledge, gain valuable experience andconnect with leading practitioners. The project, tied to themanagement consulting course, requires students to analyze realproblems and recommend strategies to address them, whilereceiving guidance from CAMC mentors and professors.

Learning from LeadersAs part of a series of activities organized during orientation weekin August 2003, John-Peter Bradford, Founder and Partner, JamesEdward Capital Corporation, and former CEO of MetroPhotonicsInc., offered an insider’s perspective on the world of the generalmanager.

On November 20, 2003, George Heller, President and CEO,Hudson’s Bay Company (Hbc), a 30-year veteran of the retailindustry, presented a behind-the-scenes look at the industry. Aspart of his presentation, Mr. Heller outlined his vision for makingHbc the country’s number-one retailer in the face of increasinginternational competition.

On February 5, 2004, Don Smith, CEO of Mitel Networks, drew acrowd of 200 to one of the School’s Alumni Breakfasts. Mr. Smithtreated a class of 60 MBA students to an hour-long discussion ofhis personal views on leadership and entrepreneurship.

Seventeen student teams tackled issues on behalf of the following

organizations:

• Nortel Networks• Royal Bank• OMN• Aveda• Qback Inc.

• Powerbase• Global Enterprise Technologies• Ibis Research Inc.• TSX - Toronto Stock Exchange

Heather Osler, CAMCNational President andMicheál Kelly, Dean

François Julien, Director MBA - George Heller, President and CEO,Hbc - Micheál Kelly, Dean

Don Smith engaged MBA students in an informal discussion.

On June 24, 2004, Stéphane Boisvert, President, Sun Microsystemsof Canada Inc., talked to students about his phenomenally fastcareer progression. He also chronicled Sun Microsystems’technology strategy and provided insight into industry challenges.

In July 2004, Mitel Networks hosted the School’s first Live CaseCompetition. At this event, students put into practice the theoriesthey learned in the classroom to the immediate benefit of MitelNetworks. Indeed, the students went head-to-head with each otherto tackle a current business challenge. CEO, Don Smith, and hismanagement team awarded the top prize to the students whoproposed the best solution.

Connecting with the InternationalCommunityMBA students tapped into one of Ottawa’s core assets—thediplomatic community—to gain marketing knowledge andexperience. As part of the international marketing course, studentsconducted a study for the Royal Thai Embassy that exploredseventeen separate industry sectors. The objective of the researchwas to identify opportunities to increase trade and investmentbetween Thailand and Canada. In April 2004, with guidance fromprofessors David Large and Michael Miles, 15 student groupspresented results of their research and recommendations directlyto the Thai ambassador and senior embassy officials. The reporthas since been distributed to interested parties and is available onthe Embassy’s website. His Excellency Suvidya Simaskul hosted areception at his residence to thank students formally.

Competing with the BestA team of MBA students finished third in the academic categoryout of 18 teams and sixth overall at the MBA Games, held this yearat Concordia University. These results were no small feat, giventhat the University of Ottawa delegation was about half the averagesize of teams in the competition.



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StatisticsFull-time students: 79Part-time students: 69Percentage of Anglophone students: 68 % (101)Percentage of Francophone students: 32 % (47)Percentage of female students: 31 %Percentage of male students: 69 %Average work experience for full-time students: 6.0 yearsAverage work experience for part-time students: 8.6 yearsAverage GMAT score: 625

Prof. Michael Miles, Dean MicheálKelly, and His Excellency SuvidyaSimaskul, Ambassador to Thailand

Stéphane Boisvert,President,Sun Microsystems ofCanada Inc.

2004 MBA Games Team



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Leadership in Health Care Systems ManagementThe sustainability, delivery and quality of health care continues tobe Canada’s number-one priority. Developing leaders with theperspectives and skills to manage health care systems effectivelyduring these times of challenge and change continued to be apriority of the School of Management’s MHA Program during2003-04.

Exploring Issues, Advancing Best PracticesThe MHA Program organized and hosted a series of seminars andworkshops geared toward exploring key issues, encouraginginnovation, and enhancing best practices in Canadian health caremanagement.

Romanow Report, One Year LaterA year after releasing his Royal Commission Report on the Futureof Health Care in Canada, Roy Romanow visited the MHAProgram. He discussed recommendations contained in the report,commented on federal and provincial governments’ efforts tobring about change, and speculated on the future of health care inCanada. This unique event attracted more than 150 guests,including CEOs of major Ottawa-area hospitals, executives fromthe health care sector, professors, students and alumni.

Preceptors ConferenceCEOs and senior officials from virtually every health careorganization in Canada’s capital attended the School’s annualPreceptors Conference. The Honourable Monique Bégin, VisitingProfessor, School of Management, and the Honourable Judy Erola,Chair of the MHA Advisory Board, were keynote speakers. At thisevent, students met with prospective mentors with whom theydiscussed opportunities for their three-month practicum.

Health Care System Management Seminar Series

Alternative Funding Plans: Their Role in the Care FundingGerait Lewis, M.D., of the Ottawa Hospital’s Department ofAnesthesiology.

Strategic Planning at the New Canadian Red CrossPierre Duplessis, Secretary General and CEO of the Canadian Red Cross.

The Theory of Use Behind Telemedicine: How Compatible isit with Physicians’ Clinical Routines?Pascale Lehoux, Ph.D, from the Université de Montréal and theGroupe Recherche Interdisiplinaire Santé.

Caring for Canadian SoldiersBrigadier-General Lise Mathieu, Director General of HealthServices and Commander of the Canadian Forces Medical Group.

Relocating Canadian Healthcare Leadership Competencies: IfIt Works Here, Will It Work There? A Bangladesh ExperienceUniversity of Ottawa MHA graduate Allison Philpot.

Politics and Health CarePierre-Gerlier Forest, Director of Research for the RoyalCommission on the Future of Health Care in Canada.

Financing Models at Blood ServicesMarcel Leclair, Executive Director of Finance at Canadian Blood Services.

MHA HIGHLIGHTS2003-2004

Roy Romanow Q.C.,and Professor WojtekMichalowski.

The Hon. Judith Erola, Chair of the MHA AdvisoryBoard, is the past president of the PharmaceuticalManufacturers Association of Canada. She has served invarious cabinet positions in the Canadian federalgovernment, including Minister of Consumer andCommercial Services.

MHA Advisory BoardThe Honourable Judy Erola, P.C., ChairMichel Lalonde, Program DirectorGeorge Langill, CEO, Royal Ottawa Health Care GroupJack Kitts, President and CEO of the General Campus,Ottawa HospitalWendy Muckle, Project Director, Ottawa Inner City Health ProjectKathryn Stockely, Executive Director, Ottawa Children’sTreatment CentreDoug Orendorff, Senior Consultant, EDSDenise Albrecht, Director, External Development, CHEO

Engaged & Experienced FacultyThe influx of double-cohort students in September 2003 presentedOntario universities with various challenges. At the School ofManagement, there were approximately 300 more first-yearstudents than last year—an increase of 45 percent. Ensuring thatfirst-year students received the individual attention and supportthey required was the School’s top priority.

To help meet this commitment, a new Mentorship Program wascreated, thanks to the collaboration of the Commerce andAdministration Students’ Association. This unique service engaged40 bilingual third- and fourth-year students as mentors, eachresponsible for helping 20 to 25 first-year students (some as youngas 16 years of age). Mentors answered questions and dealt withconcerns of an academic nature, helping younger students easetheir integration into university life.Younger students were alsomade aware of social activities and other non-academicopportunities. On the flip side, mentors earned credits, honedcommunications skills and acquired direct leadership experience.

Making Connections Through Co-opThe School of Management’s Undergraduate Co-operativeEducation Program continued to lead the way among co-opprograms on campus. This year, 98 percent of the 800 studentswho participated in the program were placed with employers intheir fields of interest. This extraordinary success rate was due inlarge measure to excellent relationships the School has forged withemployers and the calibre and performance of past School ofManagement students at their co-op placements.

UNDERGRADUATE HIGHLIGHTS2003-2004



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StatisticsFull-time students: 2,130Part-time students: 449Percentage of Anglophone students: 74% (1,888)Percentage of Francophone students: 26% (691)Percentage of female students: 52%Co-operative Education students: 800Percentage of co-operative education students that were granted placement 98%



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A Multi-national, Multi-culturalExperienceTwo hundred and eleven students participated in InternationalExchange Programs, including 80 Canadian students, 80international exchange students and 51 international “tuition-fee-paying” students. They gained practical, first-hand knowledge ofinternational markets and best practices in management byattending classes at leading business schools in 14 differentcountries across Europe, Asia, Australia and North America.Scholarships were awarded to 82 of the 211 students.

International PartnershipsThis year, the School of Management signed a new

international exchange agreement with the Universita

Catteneo, located approximately 40 kilometres from

Milan, Italy. The Universita Cattaneo has three faculties—

Economics, Engineering and Law—with total enrolment

limited to 3,000 students. While English business courses

are offered, the main language of instruction is Italian.

Special language courses are available for students

interested in learning Italian.

INTERNATIONAL EXCHANGEPROGRAMS 2003-2004

International Exchange ProgramsAustralia: 7Austria: 1Denmark: 5England: 3France: 30Germany: 4Ireland: 4Mexico: 6The Netherlands: 5Norway: 2Sweden: 6Switzerland: 3Thailand: 4TOTAL: 80

For the third consecutive year, the School of Managementwelcomed e-business master’s students from ESCP-EAP inFrance. Students take part in conferences and corporate toursoffered by the Ottawa region’s professional community. The solidpartnership between the two schools has made this program oneof the most sought after in one of France’s top business schools.

Visiting Professor Olivier Badotmanages the ESCP-EAP e-businessmaster’s exchange program.

Universita Catteneo,Italy

Helping Students Forge Career PathsIn Fall 2003, the School of Management’s new Career Centreopened its doors and started serving graduate and undergraduatestudents, who fund its operation and help oversee itsmanagement. The Centre was proposed to students by the Schoolvia a referendum the previous year, with 90 percent ofparticipating students agreeing to add a dedicated fee to tuitionfees to support the cost of operating the Centre. With solid,sustainable funding in place, the Centre was staffed andoperational on opening day of classes, offering students acomprehensive complement of career planning and advancementservices. Seven months into its operation, more than 350individual consultations had taken place and 31 students had beenplaced in full-time positions.

Facilitating Career PlacementRecognizing the importance of self-assessment, career-pathdevelopment, job searches, and enhanced skill development, theCareer Centre began offering students testing and counsellingservices. These services provide students with a clearerunderstanding of their career options and related action plans. Todate, 89 students, from MBA students to second-yearundergraduates, have taken advantage of this service.

The Centre’s Web site has been constructed specifically to providestudents with a comprehensive job-search facility whereprospective employers can post job opportunities, view studentresumes and cover letters, and book interview appointmentsonline. By July 2004, 1,505 students had registered on the site and271 job postings had been listed by various organizations.

Among other services offered by the Career Centre is theConnections program, which links third-and-fourth year studentswith employers for part-time volunteer placements. In 2003-2004,46 students completed internships.

Connecting with the Business CommunityKey to the Career Centre’s success is the establishment andmaintenance of strong ties to the business community. To thatend, the Centre’s Relationship Managers have spent a great deal oftime and effort contacting and meeting with companies andemployers across key industry sectors: consulting, internationalmanagement, e-business, marketing, finance, human resourcemanagement, accounting and management information systems.Relationship Managers focus on specific sectors, developingnetworks of contacts, raising the profile of the Centre amongemployers, and serving as a source of information, insight andopportunities for students.

Nurturing Career SkillsThe Career Centre organized and hosted two series of career-planning workshops: one for third-year, fourth-year and MBAstudents, and another for first-and second-year students. Theseworkshops, delivered by industry professionals, focused on a widerange of practical skills essential for career success, including:

• Networking - Michael J. Hughes, Networking Consultant;• Job Search - Cynthia Allen, Recruiting Supervisor, Enterprise

Rent–A-Car;• Interview Skills - Robert Shapiro, Director, Human

Resources, Tropic Networks;• Résumé and Cover-Letter Writing - Hendrik Brakel,

Underwriter for Emerging Exporters, Export DevelopmentCanada;

• Etiquette Dinner with Alumni Office; and• Résumé and Cover-Letter Writing - Career Centre –

three sessions.

CAREER CENTRE HIGHLIGHTS2003-2004



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Rocco Caminiti, Career Centre SeniorRelationship Manager with representativesfrom Canada Post Corporation, LouiseVaillancourt-Rimmer, Officer, Contracting,Materials and Services, Rindala El-Hage,Manager, Corporate Taxation, ChristineRaymond, Officer, Human Resources andBernard Gallo, Officer, Human Resources.



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Leading the Way in Career PreparednessThe opening of the Career Centre caught the eye of the CanadianAssociation of Career Educators and Employers (CACEE).Following a presentation to CACEE on the development andestablishment of the Career Centre, Assistant Dean andUndergraduate Program Director Peter Koppel was elected amember of the CACEE’s National Board of Directors. He is also amember of the organizing committee of the CACEE’s 2005National Conference. Along with other Career Centre employees,Mr. Koppel is a very active member of this leading association thatrepresents the interests of educators, employers and students.

On June 23, 2004 the Career Centre proudly presented its inauguralMBA Career Convention.With 18 participating organizations,students were given the opportunity to meet with potentialemployers. This event was a unique opportunity for employers as well.Prior to the event, they received a CD that enabled them to reviewrésumés of MBA students and identify prospective candidates.

Career Centre Advisory BoardAlthough the Charter of the Career Centre Advisory Board iscurrently being finalized, a number of prominent community andbusiness leaders have agreed to serve on the Board:

• Ann Lieff, HR Director, Fisher Scientific,and Director, HRPAO Board

• Stephen Daze, Executive Director,The Entrepreneurship Centre

• Troy Lalonde, Vice-president, Nesbitt Burns• Eric Poulin, Manager, Recruiting, Cognos• Gary Seveny, President, CS Alterna Bank

James Logan of Accenture speaks withMBA students at the Inaugural MBA Career Convention

Julie Deslandes, Recruitment Coordinator at EDC speaks with a MBA Candidate.

Robert AshePRESIDENT & CHIEF EXECUTIVE OFFICER, COGNOS INCORPORATED

Robert Ashe is President and Chief Executive Officer of CognosIncorporated, overseeing worldwide operations of this Canadiansoftware leader. A graduate of the B.Com program ’82, Rob joinedCognos in 1984, rising through the finance department to beappointed Vice President, Corporate Finance in 1989. He then movedon to focus on Marketing, Products, Customers and Partners, servingas Senior Vice-President, Products, and as Senior Vice-President,Customer Services. Rob was then appointed Chief Corporate Officer,where his responsibilities included Chief Financial Officer and otherCorporate Services including Legal, HR, IT, Worldwide CustomerServices and Corporate Development. He was appointed President inApril 2002, and become CEO in June 2004.

Kirk DudtschakVICE-PRESIDENT, GROUP RISK MANAGEMENT, RBC FINANCIAL GROUP

As Vice-President, Group Risk Management, Kirk Dudtschakcurrently supports RBC Financial Group nationally in advising onand adjudicating credit facilities for RBC’s Commercial customers.

From 2000 to 2004, Mr. Dudtschak was a resident of Ottawa, where hewas the Regional Vice-President, responsible for RBC Royal Bank’spersonal and business banking operations in Eastern Ontario. Priorto that appointment, Mr. Dudtschak was based in Toronto at theNational Office as Senior Manager, Sales Delivery. His principleresponsibilities included increasing the Bank’s investment andfinancial advice capabilities, designing sales roles and implementingnational sales programs for both the personal financial services andbusiness banking networks. He joined the Bank in 1986, and has helda variety of positions in the branch network in Ontario, as well aspositions at the area, district and national office level. In 2004,Mr. Dudtchak received the “Top 40 Under 40”Award in Ottawa, forwhich he was nominated and selected by Ottawa’s community andbusiness leaders.

Debi Rosati, CAROSATINET, INC.,VENTURE CATALYST

Debi Rosati is founder of RosatiNet, inc. a venture catalyst firmfocused on developing financing strategies for technology start-ups.Prior to founding RosatiNet, Ms. Rosati was a General Partner at

Celtic House venture capital. She was also a co-founder and CFO ofTimeStep Corporation, and held senior finance positions withTundra, Cognos and BDO Dunwoody. Ms. Rosati sits on the board ofAxis Investment Fund and CATAAlliance, as well as on the advisoryboards of KidsFutures, Maskery & Associates and Serence. A pastrecipient of the Ottawa Business Journal’s Top 40 Under 40, she is anactive member of numerous industry associations.

Departing Board MembersThe School of Management would like to recognize Denise Costelloand Jean-Pierre Soublière who have completed their term asmembers of the Dean’s Advisory Board. We thank them for theirsupport and commitment to the School.

DEAN’S ADVISORY BOARDNew Members



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John KellyChairman of the Dean’sAdvisory BoardChairmanNexInnovations Inc.

Robert AshePresident & ChiefExecutive OfficerCognos

Pierre BergeronCEORéseau des cégeps et descollèges francophones duCanada (RCCFC)

Richard BertrandPresidentIThink Inc.

John-Peter BradfordPartnerBradford BachinskiLimited

Mark BruneauPresident and CEOAdventis

L. Denis Desautels, FCAExecutive-in-ResidenceSchool of Management,University of Ottawa

Alain DoucetVice-President, Marketing& CommunicationsOrbitIQ

Rick DoyonManaging PartnerHigh RoadCommunications

Kirk DudtschakVice-President, RiskManagementRBC Financial Group

Bruce Joyce, FCAPartnerDeloitte & Touche

Timothy J. McCunnPartnerBorden Ladner GervaisLLP

James E.OrbanGeneral ManagerThe Ottawa Citizen

Debi Rosati, CAPresidentRosatiNet, inc., VentureCatalyst

Gary SevenyPresident and CEOCS Alterna Bank

Moris M. SimsonPresident & CEOWaveNET Inc.

Camille VilleneuvePresidentMultivesco

Deborah L.WeinsteinPartnerLaBarge Weinstein

Dean’s Advisory Board

Denise Costello & Jean-Pierre Soublière



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New DirectorsTerrence Kulka PH.D (MCGILL), DIRECTOR, EMBA PROGRAM

Terrence Kulka was appointed Director of the Executive MBAProgram in July 2004. Prior to his appointment, Kulka was Presidentand CEO of iMPath Networks, an Ottawa-based maker of videonetwork and surveillance technology. Previous to his term at iMPath,Mr. Kulka was senior Vice-President at Kasten Chase AppliedResearch, and served as President and CEO of that company’ssubsidiary, Springboard Wireless Networks. His experience in thetelecommunications industry also includes 18 years with Bell Canadaand Stentor Resource Centre Inc. Mr. Kulka is a member of the boardof the CATAAlliance.

Michel LalondeDIRECTOR, MHA PROGRAM

Michel Lalonde received his MHA at the University of Ottawa in1971. Since then he has been Assistant Administrator at l’HopitalMonfort, Director General at Telemedia Radio Network, StationCKCH/CIMF,Vice –president, Paramedical Services at the OttawaGeneral Hospital, President and CEO of the Hawkesbury GeneralHospital and most recently an Executive in Residence at the School of Management. His role at the University has been invaluable tostudents as a mentor and to alumni in reactivating the MHA Alumni association.

New ProfessorsGilles GarelVISITING PROFESSOR – MANAGEMENT

Gilles Garel is a visiting professor of management from l’Universitéde Marne la Vallée in France, where he has taught full time since1999. His previous experience included the position of researchassistant at Centre de Recherche en Gestion de l’École polytechnique,and conference master at l’Université de Marne la Vallée. He alsoserved as Professor of Economy and Management at France’s ÉcoleMilitaire de Paris. He was recognized in 2001 for research on behalf ofGroupe Vinci with a Prix de l’Innovation from that company. He has

been published in a range of learned journals, and has contributedpapers and presentations at numerous conferences and seminars.

Since 2001, he has been responsible for the Masters of Managementprogram at l’Université de Marne la Vallée. He has advised the Frencheducation ministry on development of courses on the economy andmanagement, and he is active in numerous academic and industryorganizations.

Walid Ben Amar ASSISTANT PROFESSOR – ACCOUNTING

Currently completing his Ph.D. in Management atthe École des Hautes Études Commerciales (HEC)de Montréal, Walid Ben Amar has won numerousawards and honours during his time as a student

and researcher. Most recently he served as an assistant researcher atHEC, participating in studies considering mergers and acquisitions,corporate governance, and privatization of crown corporations.During that time, he also spend two terms at the CGA ResearchCentre at the University of Ottawa, where he contributed to twodifferent studies. He has also taught a course on presentation ofaccounting information at HEC, contributed to publications andconferences, and reviewed conference papers.

Leila Hamzaoui Essoussi PH.D. (INSTITUT D’ADMINISTRATION DES ENTREPRISES),

ASSISTANT PROFESSOR, MARKETING

Leila Hamzaoui Essoussi is a marketing expertwho has taught and conducted research at leadinginstitutions in Canada, Europe and Africa. Most

recently a lecturer at the École des Hautes Études Commerciales deMontréal, she formerly served as Assistant Professor in Managementat the Institut Supérieur des Études Technologiques enCommunications in Tunis, Tunisia. She also has teaching experienceat the Institut des Hautes Études Commerciales in Carthage, Tunisia,at the University of Paris XII, and at the Institut de Préparation àl’Administration et à la Gestion in Paris. Her research has focused onproducts, brands and consumer attitudes in the internationalmarketplace.

NEW APPOINTMENTS& RETIREMENTS 2003-2004

Prescott Ensign PH.D. (HEC), M.B.A. (CLEMSON),ASSISTANT PROFESSOR, ENTREPRENEURSHIP

Prescott Ensign brings a global perspective and teaching experienceto his position at the School of Management, having writtenextensively on global trade and multinational organizations, andhaving taught in the United States and Ecuador prior to coming here.He has, since 2002, taught at the San Jose State University College ofBusiness in California’s Silicon Valley. In October 1999 he taught atthe Instituto de Desarrollo Empresarial (IDE) Executive Educationprogram in Ecuador, following three years at Kent State University inOhio. He has been published widely on an array of topics, presentedat numerous conferences and proceedings, has been a reviewer forleading journals, meetings and conferences, has won awards andgrants and was a Fulbright Scholar in 1996-97.

New Adjunct ProfessorsPierre BergeronADJUNCT PROFESSOR, B. COM. (UNIVERSITY OF OTTAWA), M.B.A. (WESTERN)

A former Professor, Secretary, Associate Dean (External Relations)and Assistant Dean at the School of Management, Professor Bergeronis a widely recognized authority, author and speaker on management,finance, budgeting and growth. Now President of Budgeting ConceptsInc., he has extensive direct management experience in the publicand private sectors—and has served as a consultant to both over thepast two decades. He was recognized with the Walter J. MacDonaldAward for a series of articles on finance that appeared in CAMagazine.

Devinder Gandhi ADJUNCT PROFESSOR, PH.D. (PENNSYLVANIA)

A veteran Professor of the School of Management and the foundingDirector of the School’s Executive MBA program, Professor Gandhi isan authority on corporate and international finance who has taughtnumerous advanced workshops around the globe. He has served asVice-President of the Administrative Science Association of Canada,was Director of Research and Publications at the University ofCalgary Faculty of Management, and was Chair of ConcordiaUniversity’s Department of Finance. Widely published, he has twicebeen nominated for the national 3M Teaching Fellowship forexcellence in teaching.

Claude HeninADJUNCT PROFESSOR, PH.D. (CARNEGIE-MELLON)SEE PAGE 16

Surendra RawatADJUNCT PROFESSOR, PH.D. (QUEEN’S), M.ENG.

Surendra Rawat is Technical Education Managerfor Nortel Networks, a 30-year veteran of thetelecommunications industry, and an experiencedteacher and adjunct Professor at the School of

Management. Over the past three decades, he has served in numeroussenior positions with Bell Canada and BNR (Nortel’s predecessor), aswell as serving as Senior Planning and Regulations Advisor to theCanadian Transport Commission in the late 1970s. He has taughtnumerous graduate-level courses, has played a leading role in nationalengineering and operations societies, has been published widely inreviewed journals and has spoken at numerous conferences.

Jean-Michel ThizyADJUNCT PROFESSOR, PH.D. (CARNEGIE-MELLON)

A researcher focused on systems modeling, designand optimization in production, transportationand telecommunications, Jean-Michel Thizy is anexperienced teacher and former Professor at the

School of Management. His research, funded by NSERC and otherlarge Canadian institutions, is applied to logistics, network andfacility design, and the decision-support software he has developed isused by practitioners in many sectors. He previously held a facultyappointment at the Department of Civil Engineering, PrincetonUniversity, a research position at the Katholieke Universtiteit Leuvenin Belgium, and worked at AT&T Bell Laboratories.



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New Executives in ResidencePenny Collenette EXECUTIVE IN RESIDENCE

Lawyer, political advisor, commentator and expert on governanceand ethical issues, Penny Collenette is both Executive In Residenceat the School of Management and Faculty of Law and a SeniorFellow at the Center for Business and Government, KennedySchool, Harvard University. Ms. Collenette is a Director of HoltRenfrew & Co. Limited, an Independent Trustee of the MovieDistribution Income Fund of Alliance Atlantis, and was previouslyVice-President, Chairman’s Office, George Weston Limited. Namedone of Canada’s most 50 influential women by ChatelaineMagazine in 2002, she was previously National Director andDirector of Legal Services for the Liberal Party of Canada, andserved as Director of Appointments in the Prime Minister’s Officefor over four years. She is an energetic fundraiser focusing ongroups that support women and those living with disabilities.

George LangillEXECUTIVE IN RESIDENCE

George Langill is Chief Executive Officer of the Royal OttawaHealth Care Group and a widely recognized leader in health caremanagement. Awarded HealthCare Manager Magazine’s NationalAward for outstanding health care administration in 2003, he is a30-year veteran of the health care management sector, and holdsan M.H.A. from the University of Ottawa. He has held leadershippositions within the industry including advisor on provincialhealth review advisory councils, as a director on numerous boardsand associations, and as a consultant to health organizations.He has been widely published and presented at countlessconferences on a wide array of topics, and has himself chairednumerous sessions and workshops. He has been active within theUniversity of Ottawa community, service as an Adjunct Professorin the Faculty of Medicine, and as a sessional lecturer and course coordinator.

RetirementsGuy ClaveauProfessor Guy Claveau is retiring after 30 yearsof devoted service to the School ofManagement. He served as Director of theInternational Exchange Program of the School of Management, Acting Director of the

Institute for International Development and Cooperation andProject Leader of NACIA (North American Consortium forInternational Advancement).

Professor Claveau coordinated projects jointly with CIDA and theUniversity of Ottawa to introduce public management trainingprograms in countries such as Haïti, Costa Rica and Benin.

Extremely dedicated and respected by his peers and thought of fondly by his students, Professor Claveau is known for hisgenerous spirit and outstanding commitment to the University community.

Claude HeninIn December 2003, Professor Claude Heninretired as Professor of Finance. First appointedto the Faculty of Management Science in 1971,Professor Henin has experienced the fullhistory of the Faculty, through its various name

changes. Having published a number of articles in top-rankedjournals in Management Science, he was promoted to FullProfessor early in his career. Following this, he shifted his focus in teaching and research to Finance, in particular, Option Pricing.He also served as Assistant Dean of the Undergraduate Programs from 1990 to 1993. He has now joined the School as an Adjunct Professor.



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Corporate Responsibility and GovernanceDr. Richard Bozec researches corporate responsibility and

governance to identify factors that lead to strong corporate

performance; especially factors that differentiate state-owned firms

from their privately owned counterparts. Current research in the

field measures state-owned and privately owned firms by the same

performance indicators. Dr. Bozec challenges this practice, arguing

that the differences are significant. Methodologies and measures of

performance based on private-sector models can lead to ineffective

policies as more state-owned companies are privatized.

Dr. Bozec, who is associated with the CGA Research Centre, joins a

growing number of researchers in the field of corporate governance

shifting to more holistic analytical approaches, taking into account

the variety of controls that interact to affect a firm’s performance. In

a forthcoming paper, he collaborates with Dr.Yves Bozec (HEC) to

develop corporate governance rankings and indices in order to

make comparisons.

Understanding Change LeadersDr. Merridee Bujaki has long been interested in voluntary corporatedisclosures—why companies make them or not and their policyimplications. When the Canadian Institute of Chartered Accountantsadopted a new accounting guideline that allowed a substantialwindow for compliance, Dr. Bujaki and Dr. Bruce McConomy(Wilfrid Laurier) embarked on a study to determine what motivatescompanies to take the lead while others drag their feet. Followingcompanies through the multi-year period, she was able to identifyfactors for moving ahead or lagging behind. Drs. Bujaki andMcConomy received a “Best Paper Award” in Accounting for “EarlyAdoption of Section 3465 by Canadian Companies: The Importanceof Compliance Costs, Managing Perceptions, and CorporateGovernance” at the annual Administrative Sciences Association ofCanada conference, held this year in Québec City.

Dr. Bujaki also investigates choices made by women business-schoolgraduates throughout their careers. With Professor Carol McKeen(Queen’s), she has collected data on women in management over a10-year period, examining their career paths to identify factors thatdetermine success. Dr. Bujaki believes that current measures ofsuccess can distort findings in studies like hers because the metricsused are measured against traditional values. She challenges thosemeasures of success in a business career and the methodologies usedto measure and predict success to show that women’s career choicesare not made in isolation. This work holds significant policyimplications; Dr. Bujaki’s findings can help the economy and societybenefit from investment in women’s education.

Innovative Partnerships and GamesThe Nature and Evolution of Large-Small FirmPartnerships is a SSHRC (Social Sciences andHumanities Research Council) funded project ledby Dr. Margaret Dalziel, which investigates thenature of the large-small firm relationship, theevolution of alliances and the role of uncertaintyin five technology-intensive industries. The

examination of the nature of large-small firm partnerships is drivenby a theory of five modes of asymmetric interfirm relations thatallow large firms to achieve different objectives, presenting smallfirms with complementary opportunities. The project team includesDr. Jorge Niosi, a Canada Research Chair in Technology Managementat l’Université du Québec à Montréal and four graduate students.During the first year the team continues to develop theory andquestionnaires, and have conducted over 150 interviews withexecutives in five industries. According to Dr. Dalziel, understandingof the nature of large-small firm relations is critical for small firmsthat are competing in high-growth, technology-intensive industries.

RESEARCH LEADERSHIP 2003-2004

Research activity at the School of Management continued toexpand and accelerate this year, with a focus on issues, trendsand practices of vital importance to the Canadian economy.



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Dr. Richard Bozec

Dr. Merridee Bujaki

Dr. MargaretDalziel



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MINE (Managing Innovation in the New Economy), Dr. Dalziel’ssecond SSHRC funded project, is led by Dr. Roger Miller,Jarislowsky Chair in Technology and International Competition, atl’École Polytechnique. MINE is an international project involvingsome 45 researchers who investigate the concept of games ofinnovation, a set of contextual forces that strongly influence thedynamics of innovation and competition faced by firms.

Health Care Cost ResearchEveryone is talking about health care costs these days. Drs. Ron Edenand Colin Lay who believe the adage “you cannot manage what youdon’t measure,” have developed a cost-measurement model arisingfrom Activity-Based Costing (ABC) for understanding the root causeof changes in patient treatment costs. Managing the cost of patientcare requires knowing the costs of underlying activites that drive thecost of care. Comparing the actual cost of treatment against expectedcosts using the ABC system provides accurate identification of theproblems.According to Dr. Lay,American hospitals don’t know whattheir costs are—they only know what they charge, and the Canadiansituation is worse.

As is often the case with leading research, they find the market has notadopted practices that could have major benefits. The colleaguesdescribe the slow progress to commercialize Variance Analytics overthe past 20 months, though they both agree the attempt atcommercialization brings obvious benefits to the classroom and lab.Both professors continue to work with Dinesh Kakadia at theUniversity’s Technology Transfer and Business Enterprise Department(TTBE). They collaborate with Dr. Michael Maingot on relatedresearch, and plan to develop online surveys with Dr. Laurent Lapierre.

Mobile Emergency Triage Research ProgramImproving access to tertiary care is on every patient’s mind thesedays, Dr.Wojtek Michalowski, is working on a solution for children.The aim of the Mobile Emergency Triage Research Program(MET) is to facilitate triage of children in emergency rooms withvarious acute conditions. The computer-based system will aidemergency room physicians to speed up patient management—whether it be a consultation with a specialist or discharging thepatient to a family physician. A system has already been developedto evaluate abdominal and scrotal pain, the former is in clinicaltrial of the Emergency Department at the Children’s Hospital of

Eastern Ontario. The researchers are working now to create a trulyubiquitous clinical support system, accessible anytime andanywhere. Plans include extending the system to run on the Web,any desktop computer, tablet PC, even a cell phone.

Quality, Change & Politics in Health CareDr. Marie-Pascale Pomey researches some of the leading healthcare concerns in Canada: quality of care, organizational change,

and the impact of politics. Her CIHR-fundedstudy ($1.33 million over 4 years) will establishhow external approval processes are used toimplement organizational changes andoperational steps to ensure quality and safety inhealth care establishments related to theaccreditation process. This study is the first of

its kind since the establishment of the Canadian accreditationprocess in the 1950s. The study, on which Dr. Pomey is workingclosely with the Canadian Council of Approval of Health Services,will help to shape thinking and policies on the quality of healthcare and the capacity of Canadian hospitals to deliver.

In a second study (financed by CIHR and Health Canada), Dr.Pomey is one of several co-researchers that make up a multi-disciplinary team from universities across Ontario, Alberta,Québec and Newfoundland. The team is examining determinantsof health care reform in five Canadian provinces through casestudies which look at waiting times, privatization of services, drugcoverage, regionalization, population based resources allocationand determinants of remuneration of physicians.

Empowering Students and Small & Developing CompaniesDr. Martine Spence (with Georges Hénault) demonstrates howcollaborative ventures are an effective way to help smaller

companies reach international trade levels bycreating a competitive strategy to implement ininternational markets. Often nurtured throughalliances, these successful strategies and bestpractices have earned export awards for smallCanadian companies. With the aid of Dr.Spence’s findings, companies can develop their

own collaborative ventures based on proven best practices, linkingup with others from the same or different industry sectors in thehome or foreign markets.

Dr. WojtekMichalowski

Dr. Ron Eden

Dr. Marie-PascalePomey

Dr. Colin Lay

Dr. Martine Spence

A firm believer in hands-on learning, Dr. Spence has developed allianceswith various business groups in Ottawa, among them, the OntarioMinistry of Economic Development and Trade, a business centre forrural development as well as non profit organisations. Undergraduatestudents in her international marketing and marketing research classesare put in contact with local firms and develop export marketing plansor market studies, putting into practice the lessons from the classroomand providing the community with new knowledge. The value of thisapproach, says Dr. Spence, is in helping her students understand that“the relationship is really the basis for business.”

CGA Research CentreEstablished with support from the Certified General Accountants ofOntario, CGA is a hub of collaborative accounting research from amultidisciplinary perspective. Researchers create synergies betweenaccounting theory, practices and other management disciplines—from sociology to finance.“Achieving high quality research is ourprimary objective; building a research team and motivatingresearchers is very important,” says CGA Director Dr. Daniel Zéghal,who finds accounting a rich discipline because it focuses on aspectsof business related to our lives. In the past year, CGA researchers havedealt with issues like corporate governance, performancemeasurement, risk management and intellectual capital.

Each fall, CGA hosts an international research conference in Ottawa,reflecting the multidisciplinary nature and relevant researchsupported by the Centre. The focus of the 12th Annual Conference inOctober was “Business management ethics and accountability: Howto restore public trust.”

A testament to this extremely productive Centre is the rating of’Excellent’ CGA received in 2003 during their seven-year evaluation—ranking the Centre as comparable to the top 20% of similar institutionsin Canada. Members of the Centre include Drs. Michael Maingot, RonEden, Teresa Anderson,Ameur Boujenoui, Richard Bozec, MerrideeBujaki, Fodil Adjaoud,Aremanda Subbarao, Kathryn Pedwell, KaoutharLajili, Robert Yaansah, Mohammed Dia and Jessica Zhang.

CIRP – Automobiles and the Information HighwayThe Car Internet Research Program (CIRP) examines the automobileindustry and determines how automotive preferences, technologies,and Internet use impacts across the value chain including changes inbusiness to consumer (B2C) relations and business to business (B2B)

relations. Dr. Christian Navarre, CIRP Director, says findings willassist in the development of new, successful businesses. CIRPresearchers collect data on the same subject from various angles andperspectives. For example, understanding how customers are usingweb technology to buy new cars and to what extent technologies areinfluencing this area. In addition to the broad methodologicalapproach, the CIRP research adopts a global geographic view in orderto understand differences across market regions. This involves in-depth interviews in Germany, France, Spain, UK, Mexico and Japan.Dr. Navarre hopes to expand to China in the future.

PRIME – First on InnovationLed by Dr. John de la Mothe, Canadian ResearchChair in Innovation Strategy, the Program ofResearch on Innovation Management andEconomy (PRIME) was founded in 1992. PRIME isa partner in the Innovation System ResearchNetwork, a national group of scholars studyinghow innovation, research and development turn

into sustainable economic growth across over 40 sectors. Dr. de laMothe’s team teaches in the areas of technology management andcomparative management, and in the past year has been extremelyactive—publishing two books and more than a dozen articles. Theteam carried out studies on the comparative structure of innovationin seven countries, designed and conducted studies of innovation in10 Canadian cities, and completed assessments of Canadian fuel cellstechnology, telecom and photonics. PRIME is a regular advisor to theCanadian and Mexican governments, CATA, NATO, and OECD.

The group has been invited to lecture on competition, innovation andindustrial structure in Portugal, Italy, Russia, Australia, as well as atHarvard, Oxford and London. PRIME maintains an active schedule ofvisiting fellows from around the world and continues to hold monthlypublic lectures and seminars. The latest Distinguished PRIMELecture was given by Dr. Richard Lipsey of Simon Fraser University,arguably Canada’s most influential economist.

School of Management PRIME researchers include: Bill Bhaneja, G.Bruce Doern, Jérôme Doutriaux, Ian Kerr, Jeff Kinder, Dan Lane,William Leiss, Ajax Persaud and Tyler Chamberlin.



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Dr. ChristianNavarre

Dr. John de la Mothe

MBA Student Association (MBASA)MBASA’s year focused on achieving three key objectives:increasing the visibility of the MBA program in the community;delivering feedback to the School on the new intensive one-yearMBA program; and promoting interaction amongst and increasedparticipation by students in learning and social events. Itsucceeded on all three counts. Throughout the year, theAssociation organized and staged numerous events—from a fooddrive to Halloween Night to participation in the MBA Games inToronto—that both raised the profile of the School andencouraged student networking. The Association likewise workedclosely with students and faculty to monitor implementation anddelivery of the new one-year program, with an eye towardmanaging workload, due dates and expectations.

MHA Students Association (MHASA)Linking with the health-care community, enhancing the learningexperience of students, contributing toward the improvement ofthe MHA Program—these were both the objectives and theachievements of the MHASA this year. The Association’s proactiveapproach combined academic and social activities. These rangedfrom attendance by a contingent of MHAs from the School at theAnnual Ontario Hospital Association Conference, to a wine andcheese networking event that attracted over 45 Alumni andstudents for a presentation by renowned healthcare reformer Dr.Vaugh Glover. The Association was also honoured to host acelebration marking the retirement of former Minister of HealthMonique Bégin from the MHA program. In cooperation with theMBA Student Association, the MHASA is taking a lead role in theprogram education and fundraising component of the Aga KhanFoundation’s 20th Anniversary World Partnership Walk to helpdefeat poverty.

Commerce Administration Student Association (CASA)CASA had a very busy year fulfilling its mandate to enhancestudent life and pride in the School of Management. To that end,

CASA organized a series of events: a very successful froshorientation week for incoming first-year students; a charity roadhockey tournament with proceeds going to the Easter Seals; and amarket tour that raised funds for Cystic Fibrosis research. Thegoverning body that oversees strategic planning for other studentorganizations in the School, CASA also sponsored numerousevents and clubs within the School, published the Schoolnewsletter, Suits Magazine, and provided volunteers for the annualSchool of Management Golf Tournament. At year end, CASA was looking forward to a change of name to the ManagementStudent Council.www.management.uottawa.ca/msceg

Accounting ClubIn addition to organizing annual student tours to leadingaccounting firms in September, the Accounting Club hosted twokey networking events and continued its tradition of contributingto the community. The Annual Wine and Cheese was held onSeptember 23, 2003 at Tabaret Hall. This popular event attractedover 100 students and 100 professional CAs, and continues to be asignificant networking opportunity for students. On February 11,2004 the Accounting Club hosted its second annual Career Café, atthe Urban Well on Laurier Avenue. This event gave accountingstudents the opportunity to network with business professionalsfrom the three accounting designations, CA, CMA and CGA, in arelaxed environment. The Accounting Club continues to contributeto the community. This year they donated $250 to OCRI’s“Volunteers in Education” program and, in partnership with theOttawa CGA Association, the Club provided volunteers to processregistrations at the Mayor’s Walk.www.management.uottawa.ca/uoac-acuo

STUDENT NEWS2003-2004



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2003-2004 MBAGames Team

Accounting Club wine and cheese guestspeaker Neil Currie, senior manager atPricewaterhouseCoopers with studentsMelinda Cesario, Laura Gomez andLindsay Antenucci.



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AIESECAIESEC’s student exchange program, sponsored by KPMG andIBM, this year brought three trainees from Botswana, South Africa,and France to the School of Management. The School sent fivestudents on work exchange to the Netherlands, Australia, Portugal,Austria, and France. www.ca.aiesec.org

Commerce and Administration StudentCharity Organization (CASCO)The Commerce and Administration Student Charity Organization(CASCO) was proud this year to organize and host its fifth annualSmiles and Styles Charity Fashion Show benefiting the Children’sHospital of Eastern Ontario (CHEO) Foundation on November 20,2003. Through corporate partnerships with community leaderssuch as the Ottawa Citizen, Raymond Chabot Grant Thornton andthe Senators Foundation, CASCO this year raised approximately$17,000, boosting the Show’s contribution to CHEO over the pastfive years to over $75,000. The show is one of the most widelyrecognized student events, and featured trendy clothing from localretailers such as Tommy and Lefebvre, dazzling scenes, and guestspeakers including Suzanne Pinel (Children’s Educator andEntertainer), Max Keeping (CJOH) and Fred Bartlett (CHEOFoundation President and CEO). www.casco-ocea.com

The Entrepreneurs’ ClubThe Entrepreneurs’ Club hosted three very successful events thisyear, with strong sponsorship and participation by businessleaders and organizations from across the community. The 6thAnnual Women in Business Wine & Cheese event was hosted atChâteau Laurier, and provided students with the opportunity tonetwork with leading female businesspeople, and includedpresentations by The Honourable Jean Augustine, Secretary ofState (Multiculturalism/ Status of Women), Johanne Levesque,President of Ambire SI Inc., and Colleen Francis of Engage Selling.This year’s 13th annual “A Toast to Success” business dinner washosted at the Ottawa Congress Centre and featured guest speakerDavid Patchell-Evans , President, Founder, CEO, GoodLife FitnessCentres. New this year was the “Elevator Pitch Competition” held atGriffins Pub. This event pitted students against one another infront of judges Professor Peter Koppel and Michael J. Hughes,Networking Consultant. www.tecde.ca

Finance SocietyThis year the Finance Society won bragging rights as the largestclub in the School of Management, with well over 400 members. Ahighlight of the year included the win, by a team representing theSociety and School, of the Stock Simulation Competition at HECMontreal. The Society also ran a successful investment club, withover 50 members participating, and raised $450 for Easter Seals.www.management.uottawa.ca/financesociety

Human Resources Management ClubThe Human Resources Management Club had a very active year,beginning with a 100% plus increase in membership. The Cluborganized a wide range of events for members, including: abowling night with the University of Ottawa MarketingAssociation; a market tour for the members; and the Rise & ShineBusiness Breakfast, the Club’s annual networking event. The Clublikewise organized a number of events in support of charity,including movie nights on behalf of the Canadian DiabetesFoundation, and massage days for students on behalf of theOttawa Food Bank. www.management.uottawa.ca/hrm

Jeux du CommerceIn January 2004, 75 School of Management students took part inthe Jeux du Commerce at Université de Sherbrooke. Elevenacademic teams were formed in April 2003 and began an ongoingprogram of preparation, working through various case-studies andreceiving feedback from their coaches—principally School ofManagement professors and alumni. Try-outs were held inSeptember to form the three athletic teams and the social team forthe non-academic components of the competition. Throughout the

Toast to Success businessdinner keynote speakerDavid Patchell-Evans(centre) with studentsAaron Brown, eventchair and AlexandreLeclerc, Enterpreneurs’Club president.

Andre DePass, Finance Societypresident with Wine and Cheeseguest speaker Diana Smallridge,President, International FinancialConsulting.

Ida Lui, organizer of the AnnualBusiness Breakfast, Sylvia Pollack,Health Canada, Jean-MarcBellefeuille, Clarica, CrystallinaChiu, President of HRMCGRH.

CASCO Fashion showmodels

fall semester, the students boosted team spirit by participating invarious club events. Some of these events were for charity, inaccordance with the Jeux du Commerce Committee’s requirementsfor demonstrated contributions to society by each participatingdelegation. JDC-Ottawa contributed approximately 40 hours ofvolunteer work at the Shepherds of Good Hope, a donation of $600to “Le club des petits déjeuners”, and $400 to the MultipleSclerosis Foundation—all raised through a chocolate bar sale. Thecompetition at the Jeux du Commerce was an incredibleexperience for all University of Ottawa participants. Both theEntrepreneurship team and the Stock Market Simulation teamfinished first place in their respective events. The University ofOttawa School of Management delegation was rewarded for itsgreat spirit and energy with a 3rd place showing in theParticipation award.

Marketing Association (UOMA)This was a very active year for the UOMA, which staged its secondannual Ottawa Market Research Conference, featuring leadingspeakers including Jordan Levintin, Senior Vice President of IpsosReid. The Association continued its partnership with the MichelCloutier Marketing Competition, which was created to showcasethe talents of the students at the University of Ottawa School ofManagement. This year, Canada Post was proud to sponsor the19th Annual Michel Cloutier Marketing Competition. For the firsttime ever, the UOMA sent a delegation to the “HappeningMarketing”, a inter-university competition that focuses onacademic competition, social interaction and school spirit. Theannual “Marketing Ball” was again a major success for theAssociation, tripling the previous year’s proceeds to $6,000—all ofwhich was donated to the Children’s Hospital of Eastern Ontario. TheAssociation also enabled students to attend marketing conferencesacross the country, supplementing their learning experience andexposing them to thought leaders from coast to coast.www.management.uottawa.ca/marketing

Management Information Systems Association The Management Information Systems Association was busy thisyear enhancing both the social and learning lives of students. Theyear began with an annual Association tradition: a bus trip toMontreal for an evening of celebration. Next up was a thrilling

paintball competition that pitted MIS students against members ofthe Finance Society and Marketing Association. On a moreacademic note, the Association also organized CSI tutorials forfirst-year students, with a record 100 students taking part. Duringthe second semester, the Association hosted the MIS Masters inSuccess Wine & Cheese, which allowed students to practice thefiner points of networking while simultaneously learning fromColleen Francis, President of Engage Selling, Debbi Rosati,President of Rosatinet Venture Capitalists, and Professor W. Hassan,who served admirably as Master of Ceremonies.ww.management.uottawa.ca/mis

Undergraduate Business GamesIt was a thrilling year for students who represented the University ofOttawa School of Management at the 14th Annual UndergraduateBusiness Games. The team won recognition for themselves and theSchool by finishing in first place overall and walking away with theprestigious UBG Cup! Team members spent a busy weekend at thegames, competing and networking with teams from businessschools across the country. In addition to the first place overallfinish, the team also finished 3rd in the creativity category.www.management.uottawa.ca/ubg/



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2004 Jeux duCommerce Team

Michel CloutierMarketing Competitionwinners: Ariane Sauvé,Daniel Morier, Anne-Alexandra Babu, andJoanne McNeish(Canada Post) 2004 UBG Team



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Robert Giroux, Honorary Doctorate

Most recently President and General Manager of the Association ofUniversities and Colleges of Canada, Robert J. Giroux has had along and distinguished career in the public service. A graduate ofthe University of Ottawa, Mr. Giroux began his career in the publicservice in 1961 with the Public Service Commission, and quicklyclimbed the public service ladder, working at the ProfessionalInstitute of the Public Service of Canada, the Public ServiceAlliance of Canada, and the Department of Regional EconomicExpansion. He was appointed deputy minister of Health andAmateur Sport in 1973, and two years later become directorgeneral of staffing at the Public Service Commission. After servingwith the Canadian Surface Transportation Administration, hebecame deputy minister for Customs and Excise at RevenueCanada. Through the latter half of the 1980, he was deputyminister at Public Works, President of the Canadian MuseumsConstruction Corporation, President of the Canada LandsCompany Limited, and a member of the board of the Société duVieux-Port de Montréal. In the early through mid 1990s, heheaded the Canadian Public Service Commission. He has servedon the School of Management’s Dean’s Advisory Committee, is amember of the Order of Canada, a recipient of the Trudeau Medalawarded by the School of Management, and has previouslyreceived honorary doctorates from the Royal Military College and McMaster University.

Guy Laflamme, Marketing Person of the Year

Alumnus Guy Laflamme, Vice President of the National CapitalCommission (NCC) and a lecturer in the Executive MBA program,was awarded the top prize in the prestigious Concours PersonalitéMarketing 2004 awards by l’Association Marketing de Montréal. Itis the first time a nominee from outside the province of Québechas won the award. The award was presented as a result of Mr.Laflamme’s key role in bringing the 2003 Juno Awards to Ottawa,for the quality of the NCC’s own marketing and communicationsprogram, and for innovative promotional programs for events suchas Winterlude and Canada Day.

George Langill,“Who’s Who in Health Care”Award

George Langill, an alumnus of the MHAProgram and retiring CEO of the RoyalOttawa Health Care Group, has beenawarded a national “Who’s Who in Health

Care” award by Canadian Health Care Manager Magazine forinnovative contributions to the field of mental health. Mr. Langillwas named for his approach to building the new Royal OttawaHospital. In 2000, he was awarded the Trudeau Medal, the highesthonor given to graduates of the School of Management

First place at Business Plan CompetitionOn April 7, 2004 the University of Ottawa School of Managementteam, composed of Janelle Dubeau, Émilie Laforge, GuillaumeParent, Aurélien Leftick and Valérie Samson, finished ahead ofCarleton and UQO to win the $500 prize in the 2004 NationalBank/BDC regional Business Plan Competition. Congratulations toour future entrepreneurs! Award presenters were Peter Thompsonof the National Bank and Jeff Henderson of BDC.

HONOURS AND AWARDS2003-2004

Janelle Dubeau, Émilie Laforge,Guillaume Parent, Aurélien Leftickand Valérie Samson.

Dean Micheál Kellyand Robert Giroux

Guy Laflamme

George Langill



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Student and Alumni AwardsExcellence in Education Award 2003-2004Swee Chua Goh

The School of Management’s first recipient of the newly establishedUniversity of Ottawa Excellence in Education Award

2004 Entrepreneur of the Year – Awarded by the RGA Renaud Brault, BCom 90

President, Brofort Inc.

2004 Ottawa Business Journal Top 40 Under 40François Bouchard, BCom 90

President Owner, The Country Grocer

2004 Ottawa Business Journal Top 40 Under 40Charles Perron, BCom 87

Office Managing Partner, Deloitte

CCHSE Eastern Ontario Chapter Award of ExcellenceKyle Johansen, MHA 04, CHE

Financial ConsultantMulti Year Funding ProjectMinistry of Health and Long-Term Care

17th Annual Testimonial DinnerDenis Desautels was honoured at the Public Policy Forums’ 17thAnnual Testimonial Dinner. Over 1,000 people gathered pay tribute toCanadians who have made an outstanding contribution to the qualityof public policy and public management in our country. This year theevening was co-chaired by the Honourable Jean Charest, Premier ofQuébec, and Carol Taylor, Chair of CBC/Radio-Canada.

1st Place, Jeux du commerceStock Market SimulationGabriel Bouchard-Phillips, Jordan Calonego,Geneviève Walkden, Andre DePass

1st Place, Jeux du commerceEntrepreneurshipAurélien Leftick, Caroline Zenns,Mélanie Duriez

The 2003 “Prix Espace Expansion”1st Prize, International Schools

For the second consecutive year, students from the University ofOttawa School of Management, studying in Paris, France, have beenawarded the “Prix Espace Expansion” award. Ms. Nadège Corrion, oneof last year’s recipients of the award, coached the winning team intheir best all-around distribution analysis based on the CanadianBeaverTail company. Congratulations to Laure Adamski, Jean-PatrickBisson, François Perreault and Julien Raynal.

1st Place Inter Academic Stock Exchange SimulationAndré-Luc Bisson, Gabriel Bouchard-Phillips,Jordan Calonego, Andre DePass, Sacha Imbert,Matthew Keshwah, Geneviève Walkden

School of Management – 1st Place at Undergraduate Business GamesOur diverse and dynamic team represented our school like no otherthis year at the 2004 Undergraduate Business Games. Throughcreativity and a take-it-all attitude, they placed first over 23 otherCanadian business schools.



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Alumni Breakfast Speaker SeriesThe School of Management’s Alumni Breakfast Speaker Seriesprovides students, alumni and the broader Ottawa communitywith a stimulating networking forum for exploring managementissues with business leaders.

John W. Bachmann, Managing Partner with Edward Jones and thenew president of the United States Chamber of Commerce,discussed “The Securities Industry: After the Bubble Burst” withclose to 200 attendees on October 15, 2003. His presentationfocused on managing business during a time of remarkablegrowth and change.

Gilles G. Patry, rector and vice-chancellor of the University ofOttawa, spoke on “University Governance: Stepping Out of TheIvory Tower” on November 19, 2003, He also took the opportunityto articulate the unique qualities that make the University ofOttawa “Canada’s university.”

Don Smith, CEO of Mitel Networks, shared insights into the futureof communications technology with 200 students, alumni andbusiness people on February 5, 2004. Following his presentation,Mr. Smith met with a select group of 60 MBA students to discuss arange of topics, including leadership, innovation andentrepreneurship.

The Honourable Mauril Bélanger, MP for the riding of Ottawa-Vanier, discussed “Democratic reform: toward moderngovernance” on March 31, 2004. The conference was jointlyorganized with the Chambre économique de l’Ontario.

Expert PanelsThe School of Management and the Faculty of Law, in associationwith the Law Commission of Canada, hosted two expert panels in2003-04. The panels were moderated by Penny Collenette,Executive-in-residence at the University of Ottawa and a seniorfellow at the Center for Business and Government, KennedySchool, Harvard University.

Good Corporate Citizenship – Myth or Reality? – October 30, 2003This panel included Charles Coffey, executive vice-president,Government and Community Affairs, RBC Financial Group,Nathalie Des Rosiers, president, Law Commission of Canada,Denis Desautels, former Auditor General of Canada andexecutive-in-residence at the School of Management andUrsula Wynhoven, Global Compact Office, United Nations.

The Pros & Cons of Whistleblowing –March 4, 2004This panel included Louis Clark, executive director of theGovernment Accountability Project, a vehicle to attractgovernment whistleblowers in the United States; moderator PennyCollenette, Nathalie Des Rosiers, President of the Law Commissionof Canada; and Jon K. Grant, chair of CCL Industries, Inc.

LEADERSHIP PERSPECTIVES2003-2004

Gilles G. Patry, Rectorand Vice Chancellor ofthe University of Ottawa

Don Smith, CEO, Mitel

Mauril Bélanger, P.C.,M.P. (Ottawa-Vanier),Deputy Leader of theGovernment in the Houseof Commons and ChiefGovernment Whip

John W. Bachmann, ManagingPartner, Edwards Jones and Dean Micheál Kelly

Nathalie Des Rosiers, Charles Coffey,Ursula Wynhoven, Penny Collenette,Dean Micheál J. Kelly, Dean BruceFeldthusen, Denis Desautels

Louis Clark, Penny Collenette,Nathalie Des Rosiers and Jon K.Grant

Ninth Annual Scholarship Golf Tournament

The first major event of the year and one of the most popular is theSchool of Management’s Annual Scholarship Golf Tournament. Itwas held on September 12, 2003 at The Meadows Golf & CountryClub. For the 9th consecutive year, the Ottawa Citizen supportedthis event as the corporate sponsor. More than 300 alumni,students, staff, faculty, and members of the business communityparticipated in this event, which raised $26,000 for scholarships.A provincial government program doubled this amount. Theproceeds from the 2003 and 2004 tournaments will create theNormand Fortier Scholarship Fund. To date, the tournament hasgenerated over $330,000 in scholarship funds and awarded 36students with scholarships.

Normand Fortier, a former professor at the School of Management,sets an excellent example for our students. Normand is currentlyin semi-retirement and works at the School organizing differentactivities for alumni.

New Activities for Alumni and FriendsThis year was the inaugural year of a new series of activities forAlumni and Friends—Executive Forums. These small-groupdinners were hosted by the Dean in Montreal and Toronto.Denis Desautels and Penny Collenette, both Executives-in-Residence at the School, as well as Richard Cléroux, a freelancejournalist and political commentator, led discussions on thechanging political scene in Ottawa and its impact on Canadian business.

THE SCHOOL OF MANAGEMENT ALUMNI ASSOCIATION Linking With LeadersThe School of Management Alumni Association—along withthose of the MBA, MHA and Executive MBA programs—proactively promote ongoing interaction between students, alumniand leaders in the community at large. Elected volunteer membersof the Alumni Association Executive Committee organize events,activities and recognition programs geared to enable students andthe School to take full advantage of the ever-expanding network ofgraduates who have made their marks in the world ofmanagement.

School of Management Alumni AssociationExecutive CommitteeThe new School of Management Alumni Association executivecommittee was elected on March 18, 2004 at the Association’sAnnual General Assembly.

Jodie Harrison BCom 1999, PresidentRussell Fisher BCom 1995, Past PresidentJosé Nadeau BCom 1993, Vice PresidentAlicia Fogarty BCom 2000, VP FinanceChristian Coulombe BCom 1998, VP InternalCynthia Bouchard BCom 2003, VP External/SponsorshipTina Grznar BCom 2002, VP CommunicationsWes Blight BCom 2002 DirectorEric Brière BCom 2003, DirectorMark Dill BCom 2001, DirectorDéric Dubien BCom 1998, Director

ALUMNI EVENTS2003-2004



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Richard Waldolf,Anie Rouleau, andNormand Fortier

Benoît Poliquin, Alain Doucet,Dean Micheál Kelly and John Reid



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Recognizing LeadershipThis year the School of Management Alumni Association wasproud to honour three of its members for leadership, contributionand innovation. The awards were presented in front of 150 guestsduring the Gala of Excellence held October 9, 2003 at the HiltonLac-Leamy.

Trudeau MedalsThe highest honour bestowed on alumni of the School ofManagement, the Trudeau Medal was established in 1989 inhonour of Father Roland Trudeau, o.m.i., chair of the Departmentof Commerce from 1959 -1965.

Previous winners of the award attended the Gala as plaquesdisplaying the past 30 winners were unveiled, included a plaquehonouring Father Trudeau, who passed away in 2003. Theseplaques are now displayed prominently in the School lobby.Pauline Rochefort (EMBA 2000), President of the Canadian WoodCouncil and Jeffrey Dale, (BAdmin 1982), president and CEO ofthe Ottawa Centre for Research and Innovation (OCRI) were eachawarded the Trudeau Medal in 2003 for significant achievementsin their careers and contributions to their respective communities.

Young Achiever’s AwardAnie Rouleau (BCom 1992) received the Young Achiever’s Awardfor her successful achievements as an entrepreneur and herdedication to the School of Management. The award was created in2000 to recognize exceptional achievements by alumni under 40years of age.

Recognition Reception The School of Management Alumni Association hosted its fifthannual Recognition Reception on February 19, 2004. The guestspeaker, Richard Bertrand, President of IThink Inc., past chair ofthe University of Ottawa Board of Governors, and member of theDean’s Advisory Board, addressed the donors and bursary

recipients. The Recognition Reception wine & cheese provides anexcellent opportunity for donors to the School to meet thestudents they support—and for the School and the AlumniAssociation to thank the corporations and individuals that havecreated and contributed scholarship funds.

Graduate’s ReceptionThe School of Management Alumni Association welcomed HélèneJoncas, MBA 1996, as the guest speaker at the 2004 graduatereception held on March 18, 2004. Co-founder and vice-presidentof marketing and business development of software companySIPquest Inc. Hélène is a past winner of the Trudeau Medal. TheGraduates’ Reception is held annually to congratulate recentgraduates: a celebration of the end of their studies and thebeginning of their successful careers.

THE MBA ALUMNI ASSOCIATIONThe MBA Alumni Association, very active on both the learningand social fronts in past years, spent the better part of 2003/04rebuilding and renewing its Board and focus. Particular attentionwas paid to developing resources and systems for communicatingwith Alumni, the School and the Association’s other publications.In October, the Association’s Board was briefed on the new CareerCentre—its mandate, operation, services and governance—and inNovember, Board members attended the Centre’s Open House.Later that same month, the Association and Centre jointlyorganized a visit to the Royal Bank, where students met seniorRBC officials and heard presentations on the career marketplace ingeneral and at RBC in particular. Looking forward, the Associationintends to bring back several popular activities, including anevening speakers series and social events including Casino Night.

Wall displaying TrudeauMedal winners in theSchool of Managementlobby.

Previous winners of the TrudeauMedal attended the unveiling ofthe plaques.

Pauline Rochefort andJeffrey Dale

Anie Rouleau (BCom 1992)

Hélène Joncas VP of Marketing andBusiness Development, SIPquest Inc.

Richard Bertrand,CEO & President, IThink Inc.

School of Management MBA AlumniExecutive CommitteeSamantha Jarman MBA 2000 – PresidentHarry Mortimer MBA 1997 – Past PresidentSimon Brightman MBA 2003 – Vice PresidentShannon McClure MBA 2002 – Vice PresidentEugene Huang MBA 2001 – Secretary/TreasurerGisèle Marchand MBA 1999 – DirectorBrigitte Bouchard MBA 2000 – DirectorPaul Relf MBA 2000 – DirectorFrancis Bilodeau MBA 2003 – DirectorMartin Beliveau MBA 1998 – DirectorDaina Mazutis MBA 2004 – DirectorJessica Westerman MBA 2002 – DirectorJohn-Paul Cody MBA 2002 – Director

MHA ALUMNI ASSOCIATIONSince it’s revival in 2001, the MHA Alumni Association has becomeincreasingly active in nurturing contacts and professionaldevelopment amongst alumni, and in providing feedback to the MHAProgram. This past year was no exception. The Association beganpublication of a quarterly newsletter to keep members betterinformed about events and opportunities. They began planning forthe establishment of an Alumni scholarship and awards program andhosted a very successful seminar on patient-centred health care thatattracted close to 75 attendees. Members of the Association were alsoactive in an advisory capacity, sitting on the MHA Advisory Board,and providing input on the selection of the new Program Director.

EXECUTIVE MBA ALUMNI ASSOCIATIONThe Executive MBA Alumni Association’s 11th year was one ofincreased activity and membership. The Association organized arange of networking, learning and social events throughout the year.Professional development was the focus of a two-part series presentedby Solly Patrontasch,Vice-President, EDS Solutions early in the year.

This was followed by a series of career seminars delivered by businessleaders such as Jim Nininger, former President & CEO of the ConferenceBoard of Canada, and Doug Jordon of AFS Consulting. The Associationassisted the Executive MBA Program in hosting Australian visitors fromthe University of Technology at Sydney for a week. The Australians weretreated to briefings and visits to Canada Post Corporation, MitelNetworks and Nortel Networks among others, thanks to theAssociation’s strong network of alumni contacts.At the latter, the Classof 1994 celebrated the 10th anniversary of its graduation by establishingthe Anniversary Fund to spearhead a perpetual fund that will build alegacy on behalf of Executive MBA Alumni.

EMBA Alumni AssociationKevin Carroll EMBA 2002 – PresidentBruce Kowbel EMBA 2002 – Vice PresidentDavid Rose EMBA 2002 – Secretary/TreasurerVishal Anand EMBA 2002 – DirectorCathy Cameron EMBA 2000 – DirectorElizabeth Costello Staff, EMBA – DirectorMansu Ding EMBA 2002 – DirectorSteven Drover Staff, Alumni Association – DirectorKathryn Eastwood Garven EMBA 2000 – DirectorRon Guay EMBA 2002 – DirectorIan Fisher EMBA 2000 – DirectorMary Hearn Hendela EMBA 1998 – DirectorTonis Kasvand EMBA 2001 – DirectorDaniel Kelly EMBA 2002 – DirectorMarina Lavrow EMBA 2001 – DirectorWally Leonard EMBA 2000 – DirectorDan Moorcroft EMBA 1997 – DirectorDinesh Kandanchatha Narayanan EMBA 2001 – DirectorMike Picone EMBA 2001 – DirectorHarish Sharma EMBA 2002 – DirectorHarry Silverstone EMBA 2002 – DirectorRavi Singh EMBA 1996 – DirectorGarry Smith EMBA 1998 – DirectorCarl Snelgrove EMBA 1999 – DirectorJanet Whyte EMBA 1999 – DirectorMarina Zeldin, EMBA 2000 – Director



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School of Management MBAAlumni Executive Committee

Jim Nininger,Former President &CEO of the ConferenceBoard of Canada



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An Objectives-driven CampaignAs part of the overall Campaign for Canada’s university, the Schoolof Management’s campaign activities focus on attracting topteaching, research and student talent to the School, advancing ourposition in fields of vital competitive importance to Canada, anddeveloping the country’s leaders of tomorrow. To these ends, theSchool’s $30 million campaign objective was built around specifickey initiatives and investment objectives that arose fromconsultations with executives and were identified in our five-yearStrategic Plan.

Attracting and Retaining Top TalentState-of-the-art facilities and infrastructure are essential toattracting and retaining the best teachers, researchers, andstudents, as well as engaging the broader business community. Asa result, $12 million of the School’s campaign goal is targetedtoward our new building, fully equipped with the latest ininformation technology.

Professorships EstablishedTo date, the School’s campaign efforts have led to a gift fromalumnus Eugene Tassé to support our increased emphasis onentrepreneurship and the establishment of three newprofessorships to serve as the foundation for the Centre forCommercialization and Enterprise Development:

• Power Corporation/Paul Desmarais Professorship in theManagement of Technology-based Firms (currently held byGregory E. Kersten);

• RBC Financial Group Professorship in Commercialization of Innovation; and

• Deloitte Professorship in the Management of GrowthEnterprises.

Enhancing Leadership LearningFundraising geared toward developing leaders will focus onsupporting three key initiatives: enhanced scholarships to attracttop students and support participation in Business Plan

Competitions; expansion of the Executive Education Centre facilityand programs; and development of a LeaderLink Centre, focusingon building links between academia, business and government,and leveraging these links into enhanced learning opportunitiesfor students.

Advancing Canada’s InterestsThe School of Management is committed to advancing knowledgein areas of vital importance to Canadian business. To achieve thisgoal, $13 million of the campaign objective is earmarked for fourkey initiatives:

• Centre for Commercialization & Enterprise Development,focused on nurturing talent and leadership in knowledge-based industries;

• Centre for Global Business, which will leverage the School’slocation at the Canadian crossroads of business andinternational diplomacy to enhance Canada’s position in theglobal economy;

• Health Care Systems Management Institute, which will advancethe use of technology in the health care management;

• Car Internet Research Program, an in-depth research projectthat has been underway since 2000.

Campaign Executive Committee EstablishedThe School of Management recruited key business leaders tobecome members of its Campaign Executive Committee. Co-chairedby Don Smith, CEO of Mitel Networks, the Committee will providedirect links to major potential contributors, while providingguidance and assistance with fundraising efforts.

FUNDRAISING2003-2004

Dean Micheál Kelly,Kirk Dudtschak Vice-President,Risk ManagementRBC Financial Group,and Gilles Patry,Rector Vice Chancellor,University of Ottawa

Don SmithChief Executive OfficerMitel Networks

Kirk DudtshcakVice-President Group Risk Management RBCFinancial Group

Bruce JoycePartnerDeloitte

Pauline RochefortPresidentCanadian Wood Council

AccentureActive Potato Corp.AD MetroAffex Executive SearchAgriculture and Agri-FoodAgriculture Canada – MISBAlcatelALC-Auriga CommunicationsAlgonquin AutomotiveAllainet Corp.Allan Martel ConsultingAnjuraAthabasca University’s Learning Services Auditor General of Canada, Office of theAvedaBank of CanadaBank of Nova ScotiaBarbara PersonnelBarclays Global Investors Canada LimitedBDO Dunwoody LLPBell CanadaBELNETBerlitz Canada Inc.Birch Point LodgeBlinds To GoBMO Nesbitt BurnsBosik TechnologiesBusiness Development Bank of CanadaBusiness PlanCGIC.H. Robinson WorldwideCaisses populaires de l’OntarioCaldwell O’Hearn Inc.

CalianCanada Customs and Revenue AgencyCanada Deposit Insurance CorporationCanada Foundation for InnovationCanada Mortgage and Housing

Corporation (CMHC)Canada Post CorporationCanada Research Chair in Innovation

StrategyCanada Safety CouncilCanada School of Public ServiceCanadian Aviation Maintenance CouncilCanadian Blood ServicesCanadian Commercial CorporationCanadian Food Inspection AgencyCanadian Forces Personnel Support

AgencyCanadian General Standards BoardCanadian Geographic MagazineCanadian HeritageCanadian International Development

AgencyCanadian Marketing AssociationCanadian Nature FederationCanadian Red CrossCanadian Sugar InstituteCanadian Wireless Telecommunications

AssociationCanbrealCAR-BER Testing ServicesCCNMathewsCeltic Tech JetCentre de liaison entreprises-éducation

Charles Landreville, C.A.ChâtelaineChrysalis ITSCIBC Wood GundyCistelCitizenship and Immigration CanadaCity of Ottawa – HR DepartmentClaricaCMA Ontario – Certified Management

Accountants of OntarioCogan & AssociatesCognos IncorporatedCollins Barrow LLPColter Management GroupCommunication CanadaCommunications Security EstablishmentCommvesco Levinson-Viner GroupCompetitive Insights Inc.Computer Sciences CorporationConnelly & Koshy Chartered AccountantsCo-operators Investment Counselling

LimitedCorel CorporationCorrectional Services CanadaCostcoCoughlin & Associates Ltd.Cowan Wright Beauchamp Cox, Merritt & Co.CS-COOPDanone Inc.DARE Human ResourcesDavid Alpin RecruitingDC-Studios

BUSINESS PARTNERS2003-2004The following organizations participated in the School ofManagement Co-op program, Connections internship program,EMBA and MBA projects and graduate recruitment during thepast year.



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Deloitte & Touche LLPDeragon ConsultationDigital Opportunity Trust Direction Générale de la Santé des

Premières Nations et InuiEaster Seal Society, OntarioEcho Springs/Canada’s ChoiceEDC – Export Developpement CanadaELC MarketingElectec Ltd.Enterprise Rent-A-CarEnvironment CanadaErnst & Young Excel Human ResourcesExcel, powered by VartecExit Certified CorporationExport Development CorporationFastenal Canada CompanyFédération des caisses Desjardins du

QuébecFintracFischer ScientificFisheries and Oceans CanadaFondation canadienne pour l’innovationForeign Affairs and International TradeForum for Young CanadiansFreedom 55 Financial, a division of

London LifeFrouin and CompanyGE Canada Inc.Gestion OdacisGinsberg, Gingras et Associés Inc.Ginsberg, Gluzman, Fage & LevitzGlobal Entreprise TechnologiesGrandmaître MarinaGrant Thornton LLPGroupe Option Retraite Inc.Harbourview InnHealth CanadaHeritage CollegeHeritage BrewingHockey CanadaHouse of Commons

Hudson Global ResourcesHudson’s Bay CompanyHuman Resources Development CanadaHunter MercantileIbis Research Inc.IDBSImmigration and Refugee BoardiMPath NetworksIndian and Northern Affairs CanadaIndustrial AllianceIndustry CanadaInfocorporateInfoterra IncorporatedING DIRECT InnovapostInnovations FoundationInsigniaInstitute for Leadership DevelopmentIntellectual Property Institute of CanadaInteris Consulting Inc.International Development Research

CentreInternational Financial ConsultingInternet InstituteIntersolInvestors groupIT/Net Ottawa Inc.JJ Barnicke Ltd.Johnson & JohnsonK1KaplanKirkmere ConsultingKPMG LLPKraftLab 7 NetworksLaurentian Bank of CanadaLaurier OpticalLevey Industries Inc.Lixar I.T. Inc.Lowe Martin GroupLululemon AthleticaLumina Resorts Ltd.Marcil Lavallée

Marklyn ManagementMayr-Melnhof Karton GmbH & Co. KGMBNA Canada BankMcCay, Duff & Company LLPMcMillan Binch L.L.P.Media Awareness NetworkMicrosoft CanadaMinistry of Finance OntarioMitel NetworksMonique L. Fortin, CGAMr.Yves GrandmaitreNational Bank FinancialNational Bank of CanadaNational Capital CommissionNational Defence CanadaNational Energy BoardNational Guide to Sustainable Municipal

InfrastructureNatural Research Council of Canada (NRC)Natural Sciences and Engineering

Research Council of CanadaNCIT - National Capital Institute of

TelecommunicationsNelson House of Ottawa Carleton New Life RetreatNicolini ConstructionNortel NetworksNovotel OttawaNRC – CPFC Canadian Photonics

Fabrication CentreNRC – Groupe d’entrepreneurs de

l’industrie des panneaux en boisNUPGEOCRI – Ottawa Centre for Research and

InnovationOffice of the Auditor General of CanadaOMNOpération Nez RougeOproma Inc.Optima Inc.OptiwaveOracleOttawa Flying Club



32

Ottawa Healthcare CompanyOttawa HospitalOxbow Carbon & MineralsP.J. Doherty & Associates Co. Ltd.Parks Canada AgencyPCL Constructors Canada Inc.Peaks and RaftersPengrowth Management LimitedPharmacies Jean-CoutuPhipps Consulting Enterprises Inc.Powerbase/Sequence ControlsPrimerica Financial ServicesProcter & GambleProvance TechnologiesPublic Safety and Emergency Preparedness

CanadaPublic Service Alliance of Canada Public Service Commission of CanadaPublic Works and Government Services

CanadaPWC PricewaterhouseCoopersQback Inc.QMR Staffing SolutionsQuantum BiomedicalRaymond Chabot Grant ThorntonRBC Capital MarketsRBC Group Financial ServicesRBC InsuranceRéseau Uni-Select Inc.Rideau Carleton RacewayRoyal Bank of CanadaRoyal Canadian MintRubenstein & AssociatesSaudi TelecomScotia Cassels Investment Counsel LimitedScott, Rankin & GardinerSearch and Rescue (SAR) Global 1SENES ConsultantsSequence Controls Inc.Service des carrières, Université d’OttawaSociété franco-ontarienne d’histoire et de

généalogie

Society for Educational Visits andExchanges in Canada (SEVEC)

Sophia BooksSpherionSport Information Resource CentreSpotwave WirelessSprint Solutions Inc.SS8 Networks Inc.Statistics CanadaStrype Riley Chartered AccountantsSun Microsystems Inc.Sunset Lakes Development CorporationSwiftTrade Securities Inc.TD Canada TrustTD SecuritiesTD Waterhouse InvestmentTDL Group Ltd.Telesat CanadaTelus Corp.The Building Owners and Managers

Association of CanadaThe Canadian Football League 2004 Grey

Cup CommitteeThe Christmas Exchange of Ottawa-

CarletonThe Easter Seal Society, OntarioThe Entrepreneurship CentreThe GEM GroupThe Intoinfo Consulting GroupThe New ROThe North-South InstituteThe Ottawa RenegadesThe Senate of CanadaThere and Back Imports Inc.TimeplayTony Graham Motors (1980) LimitedTownship of East FerrisTranSearch Group Inc.Transport CanadaTreasury Board of CanadaTropic Networks Inc.Trousdale Stores LtdTSX – Toronto Stock Exchange

Tundra SemiconductorUniversity of OttawaValeurs mobilières Desjardins Valley Associates Inc.Vanguard Response Systems Inc.Veritaaq Technology HouseWaseskun Healing CenterWelch & Company LLPWilderness ToursWilkinson & Company LLPXacal Media



33

EDUCATORS HONOUR ROLL2003-2004

Visitors to the School ofManagementSandra T. Abi-Rashed

Project Manager and Senior Account Manager,Komunik

Peter Andrews CEO,Infoterra

Russell ArmstrongVice President, Strategy and Alliances,Ottawa Hospital

Andrew AryeePolicy Analyst, Legislative and Regulatory Affairs Branch,Fisheries and Oceans Canada

Taylore Ashlie, M Ed.Manager, Communications & Associate Publisher,CGA Magazine

Yolanda BanksConseillère en responsabilité sociale des enterprises,Exportation et Dévelopment Canada

Jean BartkowiacPresident and CEO,Sisters of Charity of Ottawa Health Services

François G. BastienPrésident,Antéa Inc. (Médiation et arbitrage, Gestion deconflits, Études socio-économiques)

Dr. Harvey Barkun M.D., FRCPSABoard of Trustees,Montfort Hospital

Justin BérardDirecteur général,DDI Canada

Todd BiggsManager CORSE,Nortel Networks

Rick BlaiklockGeneral Manager,Greenley and Associates

Andy Blenkarn, I.S.P.VP, Business Acceleration Services,Solutions Consulting,EDS Canada

Chantal BlouinChercheure, commerce et développement,L’Institut Nord-Sud

Mary BondProject Manager,Elytra Enterprises Inc.

François BouchardPresident & Owner,The Country Grocer

John Boufford, I.S.P.President,e-Privacy Management Systems Inc.

Gerry Brownlee, I.S.P.Director of Product Management,WebPlan Corporation

Diane BurgessExecutive Director,CGA Ontario

Hans-Peter BurghofUniversity of Hohenheim, Chair of Banking,Schloss Hohenheim

Lieutenant-Colonel Sylvain CarrierProject Manager,CF Pension Administration System Upgrade,Government of Canada

Brian CavanDirector, SmartCapital Project Office,OCRI

Terri CheesemanPresident,PMI Ottawa Chapter

Dr. Shu (Tim) CheungChief Information and Technology Officer,University of Ottawa Heart Institute

Bailey ChurchAudit Services Manager,Export Development Canada

David ClarkCEO,MetroPhotonics

Donald B. ClarkeDirecteur, Services de règlement des conflits de travailService Fédéral de médiation et de conciliation

Dr. Sorin Cohn President, Global Portfolio,OrbitIQ

Kelly CookConsultant in E-strategy

Annie CôtéLe Service des Ressources Humaines,Centre National des Arts

Claude CoulombeDirecteur Général,Méga Caisse Desjardins de Gatineau

Michelle D’AurayChief Information Officer,Government of Canada

Ferry de KerckhoveDiplomate en résidence sciences sociales,Université d’Ottawa

Pierre DeschampsChief Operating Officer,Cactus

John DickeyChief Operating Officer,Radient Technologies

Alain Doucet VP Marketing & Communications,OrbitIQ

André Downs Directeur principal de projets et directeur du projetsur les liens nord-américains,Projet de recherche sur les politiques

Denis DoyleChairman,Capital Alliance Ventures Inc.

Ramesh DuttCEO,Inetsys

Marie Ève DucharmeCoordonnatrice – communications,Virtuo Management

Pierre Duplessis M.D., MPH, CSPQSecretary General and CEO,Canadian Red Cross

Osamu EguchiDirector of International Center,Otaru University of Commerce, Japan

Jamie FisherPresident,RepositBox Systems Inc.

Pierre Gerlier ForestGDW Cameron Visiting Chair,Health Canada

Michel FortierExecutive Director,Centre de développement d’entreprises technologique

Marc FortinSenior Solution Architect,Oracle Corporation Canada Inc.

Colleen FrancisPresident and Founder,Engage Selling Solutions

Cathy FultonDirector, Talent Relationship Management,Corporate Human Resources,Cognos Inc.

Jean GaétanDirecteur des ressources humaines et des relations de travail,Collège de l’Outaouais

Alyson Gaffney Global VP Operational Marketing,Alcatel North America

Valerie GamacheDirector, Clinical and Administrative InformationSystems,The Ottawa Hospital

Carolyn GardnerPresident,Card Communications

Ken GodmereFounder,The Institution

Martine GoyetteConciliatrice, Service Fédéral de Conciliation et deMédiation,Programme du Travail, Développement desRessources Humaines Canada

Yves GrandmaitreVice-President Marketing & Sales,Sequence Controls

Réjean GravelCIO,Environment Canada

Eric HannaVice President Corporate Services,Queensway Carleton Hospital

Claude HawGeneral Partner,Skypoint Capital Corporation

Robin HighamDiplomate en résidence,Centre d’études en gouvernance,Université d’Ottawa

Paul Hitschfeld Directeur du bureau d’Afrique et du Moyen Orient,Direction du secteur privé Acdi

Lynsey James, MHAAdministrative Analyst for Medicine & Critical Care,The Ottawa Hospital

Michael JaniganExecutive Director and General Counsel,Public Interest Advocacy Centre

Kyle JohansenConsultant,Queensway Carleton Hospital

Teri KirkPresident & CEO,The Electronic Courthouse

Ravi KumarPractice Director,Oracle Corp

Guy Laflamme VP Communications,Marketing and External Relations,National Capital Commission

Gilles LalondePresident & CEO,Provance Technologie

Pierre Lamarre, MBAConsultant Principal,PeopleSoft Canada Co.

Marcel LeclairExecutive Director, Finance,Canadian Blood Services

Dr. Pascale LehouxDepartment of Health Administration,Université de Montréal

Gerald LemayPresident,The Internet Institute

Johanne LévesquePresident,Ambire SI

Geraint Lewis M.D., FRCPCDepartment of Anesthesiology,The Ottawa Hospital

David LuckPolicy Analyst,Legislative and Regulatory Affairs Branch,Fisheries & Oceans Canada

John MaddenSenior Manager, Hardware Development,Ciena Corp.

Paul MailletDirector Integrity Services,The Governance Network

Ann Mainville-NeesonDirectrice Générale,Conseil Canadien des normes de radiotélévision

Donna MacGregorManager,Collins Barrow Chartered Accountants

Fernand MarcouxSpécialiste en négociation,Retraité de ACDI et des Affaires indiennes

Alexandre MartinConseiller en gestion des ressources humaines,Gouvernement du Canada

Don Masters President and Creative Director,Mediaplus Advertising

Brigadier-General Lise Mathieu, O.M.M, CD, CHEDirector General Health Services,Commander Canadian Forces Medical Group

James McCabeSoftware IT Architect,IBM

Paul McElhoneExecutive Director of CIRAS,University of Alberta

Russell McOrmondInternet Consultant,Flora

Brian Mead Client Services Engineer,Sun Microsystems

Andrew MoffatCEO,EducomTS

Darlene MoorePresident,DM Consulting

Jeff MoranChief Information Officer,Canadian Blood Services



34



35

Beatrice OlivastriChief Executive Officer,Friends of the Earth Canada

Chris OvensTechnical Marketing Manager,Cognos

Keith PearceDirector, Educational and Professional Programs,CGA Ontario

Sunny Pal Corporate Governance Counselor,Flavell Kubrick

Randy V. Penney Chief Executive Officer,Renfrew Victoria Hospital

Françoise PerronConseillère planification et contrôle, Ressourcesfinancières, Direction, administration et contrôle,Hydro-Québec, Division équipement

Allison Philpot, BA, MHAFormer Health Care Manager in Bangladesh Hospital,Independent contractor on healthcare projects

Gino Picciano Senior VP and COO,The Ottawa Hospital

Denis PouliotSenior Vice President Sales, the Americas,Orbit iQ

Carole PresseaultDirector, Government Relations,CGA Canada

Monica PrestonPresident,Amita

Ms. Dolores Quigley, I.S.P.,DMQ Consulting

Debi Rosati, CAVenture Catalyst

Jim RocheCEO,Tundra Semiconductor Corporation

Roy Romanow Q.C.Royal Commission on the Future of Health Care

Nathalie RousseauDirectrices de ressources humaines,Rona L’entrepôt Gatineau

Samir SaadiSenior consultant,ITSRD

Gérarld R. Savoie Chief Exectutive Officer,Hôpital Montfort

Anthony ScalettaManaging Partner,Executive Fitness Leaders

J.D. SharpPartner,Edmond Harnden

Andy Shaw, MBA, I.S.P.Director, Enterprise Business Systems,Canadian Blood Services

His Excellency Suvidya Simaskul Ambassador of Thailand

Dr. Duncan Sinclair Ph.D.Professor Emeritus,Queen’s University

Brad Smith Director of Compensation,Canada Post

Mr. Karl SniderDirector of Product Management,Watchfire Systems

Susan SniderArticling Student,Lebarge Weinstein

John SpenceProgram Manager, Applications Technologies,Communications Research Centre Canada

Elaine Sullivan-ButcherTrade Commissioner,Young Entrepreneurs,Department of Foreign Affairs and International Trade

Sarah Taber, MHA The Association of Interns and Residents,Ottawa

Sudhir TiwariCEO,StratiSell Systems and Dyband Corporation

Keira TorkkoAdvisor, Commercialization Branch,National Research Council

Michel TremblayResponsable des comptes majeurs,Hilti Canada

Gerry TurcottePresident,Communications Research Centre Canada

Paul TottenManager, Playground.net,Nortel Networks

Alain VachonPrésident et directeur général,Virtuo Management

André VaillantVP Business Development,Innovatech Montréal

Christine Vallis Sector Head, Inpatient Units,Hawkesbury and District Hospital

Chatchai ViriyavejakulRoyal Thai Embassy

Gord WattsVice President, Marketing,GridIron Software

Louise WendlingPrésidente et Directrice Générale, Costco Canada etVice Présidente principale,Costco International

Arthur WilczxnskiDirecteur négociation,Ministère Patrimoine Canada

Karen Williams VP Product Marketing,Cognos Corporation

Dwayne WrightExecutive Director,Trade Facilitation Office Canada

Joanne Wyman PicavetVice President, Corporate Resources,Chipworks

Koji Yokota Professor, Coordinator of Short-term ExchangeProgram,Otaru University of Commerce, Japan

Jan YuillPrincipal,Yuill & Associates

Richard ZipesDirector of IT Facilities,Canadian Blood Services

We would also like to thank the many speakers who gave their time to our students.

Chairs/Professorships:

de la Mothe, John Ph.D. (Concordia)Canada Research Chair inInnovation Strategy

Kersten, Gregory Ph.D. (Warsaw)Power Corporation/PaulDesmarais Professor

Executives-in-Residence:

Collenette, Penny L.LB. (Ottawa)

Desautels, DenisBCom (McGill) F.C.A.

Langill, GeorgeM.H.A. (Ottawa)

Professors:

Adjaoud, FodilPh.D. (Laval)

Anderson, TeresaPh.D. (Queen’s)

Angus, DouglasM.A. (Ottawa)

Archibald, ClintonPh.D. (Carleton)

Barrette, JacquesPh.D. (Montréal)

Beauchamp, JuliePh.D (McGill)

Bégin, MoniqueM.A. (Montréal)

Ben Amar, WalidPh.D. (HEC)

Benyoucef, MoradPh.D. (Montréal)

Boujenoui, AmeurPh.D. (HEC)

Bozec, RichardPh.D. (UQAM)

Brand, KevinSc.D. (Harvard)

Bujaki, MerrideePh.D. (Queen’s)

Calof, JonathanPh.D. (Western)

Calvet, LuisPh.D. (M.I.T.)

Caro, DenisPh.D. (Minnesota)

Carrière, JulesPh.D. (Montréal)

Chamberlin, TylerB.Soc.Sci (Ottawa)

Chkir, ImedPh.D. (Laval)

Choi, Hoon-SeokPh.D. (Pittsburgh)

Collier, RobertB.A. (Carleton)

Conheady, BrianM.B.A. (McGill)

Couillard, JeanPh.D. (Laval)

Dalziel, MargaretPh.D. (UQAM)

Dodonova, AnnaPh.D. (Michigan)

Eden, RonaldPh.D. (SUNY Buffalo)

Ensign, PrescottPh.D. (HEC)

Ferrand, DominiquePh.D. (Laval)

Gaétan, IsabelleM.Sc. (UQAH)

Garel, GillesDoctorat (École Polytechnique)

Gianini, JacquelinePh.D. (Purdue)

Goh, SweePh.D. (Toronto)

Guo, ChenPh.D. (Queen’s)

Guolla, MichaelPh.D. (Michigan)

Hamzaoui Essoussi, LeilaPh.D. (Aix-Provence)

Hénault, GeorgesDoctorat (Bordeaux)

Jaber, RimM.Sc. (Ottawa)

Khoroshilov, YuriM.A. (Moscow - Michigan)

Kindra, GurpritPh.D. (Iowa)

Lajili-Kobeissi, KaoutharPh.D. (Illinois)

Lam, NataliePh.D. (Berkeley)

Lapierre, LaurentPh.D. (McMaster)

Large, DavidPh.D. (Western)

Lay, ColinPh.D. (M.I.T.)

Lévy, BrigitteDoctorat (Paris X)

Manga, PranlalPh.D. (Toronto)

McIlkenny, PhilipPh.D. (Essex)

Miles, MichaelPh.D. (Fielding Institute)

Mulvey, MichaelPh.D. (Penn State)

Nash, JohnD.Phil. (Oxford)

Navarre, ChristianD.Ét. (Lille)

Nedzela, MichelM.S. (Stanford)

O’Sullivan, AlanPh.D. (McGill)

O’Sullivan, SharonPh.D. (Toronto)

Paquet, Marie-FrancePh.D. (Laval)

Pedwell, KathrynPh.D. (Calgary)

FACULTY MEMBERS2003-2004



36

Dean:Kelly, Micheál J., Ph.D. (Carleton)

Vice Dean and Associate Dean:(Programs)Doutriaux, Jérôme, Ph.D.(Carnegie-Mellon)

Associate Dean:(Academic) and SecretaryLeck, Joanne, Ph.D. (McGill)

Assistant Dean:(Students Services)Koppel, Peter, M.B.A. (York)

Section Coordinators:Carrière, Jules, Ph.D. (Montréal)Marketing/Human Resources

Lane, Daniel, Ph.D. (British Columbia)Management

Maingot, Michael, Ph.D. (Belfast)Accounting/Finance/Information

Program Directors:Julien, François, Ph.D. (Waterloo)Director, M.B.A. Program

Koppel, Peter, M.B.A. (York)Director, Undergraduate Programs

Lalonde, Michel, M.H.A. (Ottawa)Director, M.H.A. Program

Kulka, Terrence, Ph.D. (McGill)Director, EMBA Program



37

Persaud, AdithaPh.D. (Carleton)

Pomey, Marie-PascalePh.D. (Montréal), (Paris VII)

Quon, TonyPh.D. (Princeton)

Rahman, AbdulPh.D. (Concordia)

Rentz, WilliamPh.D. (Rochester)

Roy, JeffreyPh.D. (Carleton)

Ryan, PeterPh.D. (Stanford)

Saber, JaneL.LB. (Queen’s)

Schaan, Jean-LouisPh.D. (Western)

Schiele, JosephPh.D. (Western)

Sidney, JeffreyPh.D. (Michigan)

Spence, MartinePh.D. (Middlesex)

Subbarao, RaoPh.D. (Minnesota)

Tellier, GenevièvePh.D. (Laval)

Woodcock, PatrickPh.D. (Western)

Wright, DavidPh.D. (Cambridge)

Yaansah, RobertPh.D. (Lancaster)

Zéghal, DanielPh.D. (Laval)

Zussman, DavidPh.D. (McGill)

Emeritus

Paquet, GillesM.A. (Laval)

Sadrudin AhmedPh.D. (Western)

Adjunct Professors

Bergeron, PierreM.B.A. (Western)Retired Professor,School of Management

Bilodeau, MichelM.P.A. (Hull)President & CEO, SCO Health Service

Duplessis, PierreDoctorate in Medicine (Montréal)Secretary General CEO,Canadian Red Cross Society

Emerson, VictorPh.D. (Queen’s)President of Acuity Research Group Inc.

Gandhi, DevinderPh.D. (Wharton)

Henin, ClaudePh.D. (Carnegie-Mellon)

Islam, NasirDr. P.A. (USC)

Kahl, AlfredPh.D. (Florida)

Leiss, WilliamPh.D. (California at San Diego)NSERC/SSHRC Industry ResearchChair in Risk Communication andPublic Policy

Malouin, Jean-LouisPh.D. (UCLA)

McNeish, JoanneM.B.A. (Concordia)Director,Marketing Research,Canada Post

Miller, MorrisM.Sc. (London School of Economics)Economic Consultant on InternationalDevelopment Issues

Ng, KevinPh.D. (McGill)Defence Scientist,Department of National Defence

Parsons, ScottPh.D. (McGill)Chief Scientist, International MarineScience and Special Advisor to theDeputy Minister, DFO, Ottawa

Potworowski, AndréPh.D. (Toronto)President, Technology ManagementAssociates

Quinet, FélixM.A. (Montréal)

Rawat, SurendraPh.D. (Queen’s)Technical Education Manager,Nortel Networks

Thizy, Jean-MichelPh.D. (Carnegie-Mellon)

Timbrell, DennisMinisterial Investigator of the NiagaraHealth System and of the Hotel DieuHospital; Former Ontario Minister ofHealth/Supervisor, The OttawaHospital

Van Beek, JacM.B.A. (York)Director, Collaborative Projects,National Research Council of Canada

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