collab netw2

56
Enterprise 2.0 Knowledge Management A Revolution of Knowledge in Three Parts.

Post on 17-Oct-2014

338 views

Category:

Business


0 download

DESCRIPTION

 

TRANSCRIPT

Page 1: Collab netw2

Enterprise 2.0 Knowledge Management

A Revolution of Knowledge in Three Parts.

Page 2: Collab netw2
Page 3: Collab netw2

Previously…

Page 4: Collab netw2

1. Sharing knowledge is always voluntary, no one can ever be forced.

2. We share knowledge when we have the right audience, that motivates us and creates the right context.

3. Social Software alone is not the solution to the old problems of knowledge management.

Page 5: Collab netw2

Is there a newknowledge management?

http://www.flickr.com/photos/jam343/1703693/

Page 6: Collab netw2

NOThere is no new knowledge

management.

Page 7: Collab netw2

YESPeople are connected.

Page 8: Collab netw2

It is no longer about storing knowledge…

Page 9: Collab netw2

…but aboutknowledge

Just In Time.

Page 10: Collab netw2

That happens in formal networks…

Page 11: Collab netw2

…and even more with informal networks.

Page 12: Collab netw2

"Liberating knowledge", Snowden, D., Introductory Chapter, 1999, CBI Business Guide

*average ratio between formal and informal networks in businesses.

Page 13: Collab netw2

How can the boss connect the right people?

Page 14: Collab netw2

He doesn‘t.

We focus ondaily business.

Page 15: Collab netw2

Just like Brad.

Brad works in product development for a large supplier of the automotive industry.

Page 16: Collab netw2

Brad and his collegues need to quickly work up a small project.

Page 18: Collab netw2

WikiThey collect and prioritize requirements into a Wiki, …

+ Simple management of large stakeholder groups+ Transparent process of prioritization

Page 19: Collab netw2

Jeff

Blog

Wiki…post status reports and minutes on the Blog, …

+ Content can be classified into multiple categories (tags)- easier to find.

+ Status reports are summarized automatically.

Page 20: Collab netw2

...communicate within the team via Microblog,...

+ International teams stay up to date.+ Spontaneous ideas, advice and comments will be

available to everyone.

Blog

Wiki

Microblog

Page 21: Collab netw2

… create and discuss contentin their Wiki, …

+ Content and discussion all in one place: less e-mail-traffic.

+ Easy intergration of other file formats (Excel, Visio, …) and simple export (PDF, Word).

Wiki

Forums

Blog

Microblog

Page 22: Collab netw2

… and remain up to date via RSS.

+ Transparency of the current state of processing.+ Less information flooding (e-mails).+ I decide what‘s important to me!

Blog

Wiki

Microblog

Forums

RSS

Page 23: Collab netw2

Brad ist excited about Social Software:

+ Improved team work and communication.

+ More transparency of the project progress.

+ Less e-mails and fewer meetings. + Projects become more efficient.

Page 24: Collab netw2

Word travels fast.

Page 25: Collab netw2

Social Software expands, …

Page 26: Collab netw2

EmployeesCustomers Partners

Project Management

Requirement Management

Process Management

Skill Management

Team Organization

Documentation

Reputation and Communication

Ideas and Innovations

Learning and Change Management

…finds new domains…

Page 27: Collab netw2

…and calls for a new culture of openness:

Page 28: Collab netw2

Culture 1.0„Which information shall we make accessible?“

Page 29: Collab netw2

Culture 2.0„Which information has to be secured?“

Page 30: Collab netw2

Social Software is now also a part of Lisa‘s daily work-life.

She uses Wikis and Blogs for her projects. RSS keeps her updated

about project status. She is active on the Staff

Blog.

Page 31: Collab netw2

… she finds…

In a discussion of…

Page 32: Collab netw2

…Brad!

Page 33: Collab netw2

… and Christie...

Page 34: Collab netw2

… and Bill.

Page 35: Collab netw2

And why is it working now?

Page 36: Collab netw2

Because our daily business creates context and audience automatically…

Page 37: Collab netw2

…and for this reason we are motivated to share knowledge.

Page 38: Collab netw2

To share knowledge, is a side effect of our work!

Page 39: Collab netw2

While we work we leave marks in the system…

OpinionsMeetings

Discussion

Comments

Documents

TagsLinks

Page 40: Collab netw2

…and Social Software makesthose marks completely transparent.

Page 41: Collab netw2

Social Software links content.

1

Page 42: Collab netw2

Social Software links content with people.

2

Page 43: Collab netw2

Social Software links people.

3

Page 44: Collab netw2

When Social Software is understood as a comprehensive plattform used in daily business…

Page 45: Collab netw2

…then out of a hierarchical viewpoint comes…

Page 46: Collab netw2

…complete transparency…

Page 47: Collab netw2

…over experts, topics and…

Page 48: Collab netw2

…(informal) networks.

Page 49: Collab netw2

Example: Network visualisationin a Confluence Enterprise Wiki

Page 50: Collab netw2

So the right people meet…

Page 51: Collab netw2

…and new ideas are developed together.

Page 52: Collab netw2

1. It is no longer about reading the best documents, but most of all finding the right contact person.

2. With Social Software we are able to build up and maintain networks and make them more transparent. However its successful implementation requires the right cultural, technological and organizational conditions.

3. This is where Web 2.0 ends and Enterprise 2.0 takes the spotlight: The right conditions have to be actively created.

Page 53: Collab netw2

How do I createan Enterprise 2.0?

Page 54: Collab netw2

Visit us: http://www.besser20.de/english

Page 55: Collab netw2

Frank Wolf, Christoph Rauhut, Simone Happ, Christopher Buschow, Katja Dräger, Christin BüttnerThanks to: Anne Glas, Holger Günzler, Dada Lin, Jana Frommhold, Ricarda Köckler