collaborate to strategically align with student success initiatives

Collaborate to Strategically Align with Student Success Initiatives

2016 Innovations Conference, Chicago, Illinois

March 2016

College of Southern NevadaTed Chodock – Librarian

CSN Basics

Large Urban Community College

3 main campuses plus online & 6 sites

18,288 FTE / 33,867 Head Count

Ethnically Diverse: HSI and MSI designations

What has your unit done with strategic planning?

• We need to do it, but haven’t started• We’ve started, but need some pointers• Created a strategic plan that is gathering

dust somewhere• Time to make a new one

March 2016

What are your institution’s priorities?

March 2016


Mission StatementThe College of Southern Nevada creates opportunities and changes lives through access to quality teaching, services, and experiences that enrich our diverse community.

March 2016


Vision StatementThe College of Southern Nevada is a premier learning institution:

• Promoting student success through excellence in teaching and learning,

• Providing a highly educated, civically engaged, and skilled workforce,

• Using innovative technology and available resources effectively,

• Increasing alternative funding sources,• Acting environmentally responsible, and• Emphasizing fact-based decision-making and

accountability to all stakeholders.

March 2016

Core Themes

CSN’s Strategic Plan Core Themes:

Student SuccessQualityDiversityAccess

What are your institution’s core themes?

Creating the Unit Strategic Plan

Establish parametersDevelop an inclusive processSet two types of goals

• Doable• Aspirational


Establish parameters

Brainstorm


Establish parameters

Brainstorm within the core themes

What are we already doing? What could/should we do in the future?


Develop an inclusive process


Develop an inclusive process

• Include all stakeholders• Build in opportunities for less powerful

groups to contribute• Separate brainstorming from

synthesis

Centers for Academic Success Values Statement

• Students: providing a safe and open environment for students to develop academically

• Tutors and Learning Assistants: helping each develop their own unique and effective skills while maintaining an approachable demeanor

• Faculty: collaborating to ensure quality services and academic excellence

• Collegiality: requiring an atmosphere founded on mutual respect and cooperation between the diverse groups of tutors, students, faculty and administration

Creating the Unit Strategic PlanSet two types of goals

• Doable

• Aspirational


• Doable – easy wins build confidence

• Aspirational • may become doable over a 2-3 year

period• worthwhile even if not currently

possible


• Doable – “Investigate and offer simple options for online payments of library charges.”


• Doable – “Investigate and offer simple options for online payments of library charges.”

This was already in the works at the time.


• Aspirational • may become doable – “Expand

availability of Chat service into online environments such as library databases or Canvas.”


• Aspirational • may become doable – “Expand

availability of Chat service into online environments such as library databases or Canvas.”

It took two years due to technical barriers


• Aspirational • worthwhile – “Participate in outreach to

CCSD librarians and teachers to increase understanding of their curriculum and approaches to teaching information literacy concepts.”


• Aspirational • worthwhile – “Participate in outreach to

CCSD librarians and teachers to increase understanding of their curriculum and approaches to teaching information literacy concepts”

We haven’t done it yet, but we’re still working on it!

Structuring a Goal

Unit Goal

Structuring a Goal

Institutional Goal

Structuring a Goal

Unit Goal Institutional GoalIN ORDER TO

Structuring a Goal

Unit Goal: Expand availability of Chat service into online environments

Structuring a Goal

Institutional Goal: Students will have access to support services they need

Structuring a Goal

Unit Goal: Expand availability of Chat service into online environments

Institutional Goal: Students will have access to support services they need

AssessmentAssess using a core theme as a

parameter.

What data would indicate improving access, quality, diversity, or student success?

How will you know if you are successful?

Assessing Chat: Core Theme is Quality

Assessment Activity

Indirect Measure Where will evidence be gathered?

What results would indicate success or failure?

Assess Chat service quality

Optional exit survey for Chat interaction

Via LibAnswers exit survey option (satisfaction ratings and general comments)

Over 85% of exit surveys rated as good or great and steady or increasing rating over time.

Closing the Loop

What do you do next?

What happens when you have achieved your goal?

How do you close the loop?

CSN West Charleston Campus Library

Discussion and Questions

Contact Information: Ted [email protected]

collaborate to strategically align with student success initiatives

Presentations & Public Speaking