collaboration on quality in the space and defense...
TRANSCRIPT
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MARCH 2018
Presented by Melanie Cunningham, President
Collaboration on Quality in the Space and Defense Industries
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MAINTAINING TODAY’S HIGH REQUIREMENTS:
A MOM & POP SHOP PERSPECTIVE
www.TitaniumFinishing.com
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This is my Dad, Mel Faul. He started Titanium Finishing Company with my mom, Rae, when I was seven years old.
OUR HISTORY
www.TitaniumFinishing.com
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• Medical
• Aerospace
• Marine/Undersea/Oil & Gas
• Industrial
• Defense
• Commercial
• Consumer Products
MARKETS WE SERVE
www.TitaniumFinishing.com
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• Proprietary Titanium
Anodize Process
• Hardcoat Anodize of
Aluminum
• Solid Film Lube Application
• Ion Vapor Deposition of
Aluminum
OUR HIGH QUALITY COATINGS
www.TitaniumFinishing.com
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TFC is housed in a 22,000 square foot shop in East Greenville, Pennsylvania. We are a family/woman-owned business that has been providing a select few high quality coatings since 1970 and located in East Greenville since 1980. We currently have 17 employees – the most we’ve ever had.
VIEW OF THE SHOP
www.TitaniumFinishing.com
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• Increased lubricity
• Emissivity properties
• Colors are stable and repeatable
• Excellent base for paints, adhesives & dry film lubes
• Non-toxic and biocompatible for bodily implantation
TITANIUM ANODIZE
www.TitaniumFinishing.com
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• Increased hardness
• Increased corrosion protection
• Excellent insulation properties
• Excellent release properties
HARDCOAT ANODIZE ON ALUMINUM
www.TitaniumFinishing.com
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SOLID FILM LUBRICANTS
www.TitaniumFinishing.com
• Aids lubricity
• Space applications
• Corrosion protection
• Increased wear resistance
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• Corrosion protection
• Sacrificial coating between dissimilar metals
• Environmentally-safe replacement for cadmium plating
ION VAPOR DEPOSITION (IVD) OF ALUMINUM
www.TitaniumFinishing.com
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DIFFERENT MARKETS = DIFFERENT QUALITY REQUIREMENTS
www.TitaniumFinishing.com
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REGULATORY AGENCIES WE NEED TO SATISFY
www.TitaniumFinishing.com
• Environmental Protection Agency
• PA Department of Environmental Protection
• Local Water and Sewer Regulations
• Air Quality – Degreaser, Fugitive Emissions, etc.
• Wastewater – twice-yearly testing
• OSHA – quarterly training & record keeping
• ITAR – yearly renewal and customer notification
• DDTC – Department of Defense Trade Controls
• SAM.gov – System for Award Management
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MARKETS WE SERVE AND THEIR VARIED QUALITY REQUIREMENTS
In the 48 years we have been in business, TFC has provided coatings for many different types of industries.
• Medical
• Aerospace
• Marine/Undersea/Oil & Gas
• Industrial
• Defense
• Commercial
• Consumer Products
www.TitaniumFinishing.com
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• Line Clearance
• Malpractice Awareness
• FOD Awareness
• Copy Exact training
• Training for long-time employees
• Checklists and tests for employees
• OSHA safety training (outsourced)
• Regulatory agencies (outsourced)
TRAINING NECESSITIES
www.TitaniumFinishing.com
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• In-house Job Work Orders
• Certificates of Conformance
• Incoming/outgoing inspection reports
• Testing and training reports
• No standardized record retention
across industries served.
• No “one size fits all” software for small
companies such as MRP or SAP
– too costly
RECORDKEEPING
www.TitaniumFinishing.com
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• Employee training
• Corrective actions
• Quality audits
• Customer approval lists
• Safety training
• Equipment preventive maintenance
schedules
• Calibration records
• Mandatory regulatory testing records
RECORDKEEPING
www.TitaniumFinishing.com
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• In-house testing vs. outside testing
• Use of customer-specific portals for purchase order delivery and acknowledgement
• Invoicing - SCAR and audit responses
• Cyber-security
• ITAR and DDTC, SAM.gov registrations
• Essay-type supplier self-audits
EXAMPLES OF PRIME/DOD REQUIREMENTS
www.TitaniumFinishing.com
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• Duplication of specification testing requirements
• Auditor follow-up site visits
• Difficult online SCAR submissions through supplier portals
• OFI – Opportunity for improvements taken seriously
AUDIT FOLLOW UP REQUIREMENTS
www.TitaniumFinishing.com
TIME = MONEY
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• “By the way, there must be a DCMA witness and we need the parts NOW!”
• “You MAY become a second source.”
• After 8-hour audit: “You have no NADCAP – review board may not approve you anyway.”
• “Employee retraining schedules on our timetable, not yours.”
I WON’T MENTION ANY NAMES, BUT...
www.TitaniumFinishing.com
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• “We wrote three process specs based on your process –but we forgot to tell you – and we wrote them incorrectly.”
• “We don’t want to use the other three coaters in the USA but … “
• “Here’s our supplier self audit. It should only take five hours to complete.”
I WON’T MENTION ANY NAMES, BUT...
www.TitaniumFinishing.com
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• “I sent 76-paged DFARS Cyber Security requirements. Do you comply?”
• Different divisions do not recognize quality approvals from their own companies.
• “Sorry, we are only approving you for one part number because that’s the one no one else can do.”
• “You can send out all testing requirements done in-house – cost not considered.”
I WON’T MENTION ANY NAMES, BUT...
www.TitaniumFinishing.com
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• I would ask for meaningful, content-appropriate supplier self-surveys.
• I would say - Share your programs and customer-specific training materials. Don’t make us re-invent the wheel.
IF I WERE QUEEN FOR A DAY…
www.TitaniumFinishing.com
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• I would be happy to do my best to comply with PRACTICAL requests.
• I would remind our cost in resources – yearly audits both written and in person.
IF I WERE QUEEN FOR A DAY…
www.TitaniumFinishing.com
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• I would ask you to send auditors who can see that a very small business who only does a few processes can do them well and doesn’t necessarily need a large corporate structure to get the job done.
IF I WERE QUEEN FOR A DAY…
www.TitaniumFinishing.com
We welcome the chance to show them our shop and the quality work we do – without third-party certifications.
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• Recognize the value in our expertise and strike a balance between your quality requirements and our desire to remain a small, high quality company.
• You need us and we need you. Let’s not make us the enemy because we are small.
IF I WERE QUEEN FOR A DAY…
www.TitaniumFinishing.com
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A small business providing quality products to big businesses!
Titanium Finishing Company
248 Main St. P.O. Box 22 East Greenville, PA 18041 Phone: (215) 679-4181 Fax: (215) [email protected] www.TitaniumFinishing.com
Melanie Cunningham, President