collaboration success brief
DESCRIPTION
Common pitfalls to collaboration and how to overcome them.TRANSCRIPT
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COLLABORATION ROADMAP FOR SUCCESS
!
Boots W. Channel Support Superstar
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founded 1997
partner 2005
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OUR CHALLENGE• 70% of IT projects fail • features, technology • lack of user adoption
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COLLABORATION TOOLS
ARE HIGH RISK
Retu
rn
User Adoption RateLow High
Confluence ROI
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FOUR UNIVERSAL TRUTHS
ABOUT NORMAL PEOPLE
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WHEN THEY DON’T BELONG
PEOPLE DON’T LIKE IT
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BOND WITH TOOLSPEOPLE DON’T
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LIKE CHANGEPEOPLE DON’T
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LIKE HARDPEOPLE DON’T
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• design • information architecture • tools
KEYS TO SUCCESS
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5 STRATEGIES
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1. MAKE USERS FEEL LIKE THEY BELONG
• recognize our tribal nature • make the ‘snap’ in your favor
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TURN THIS
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INTO THIS
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HUGS, ANYONE?
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WEAPON: GRAPHIC DESIGN
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REFLECT YOUR COMPANY
• users will belong • and feel less change
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2. BUILD AN INFORMATION ARCHITECTURE• maps organization to tool
features • ensures internal structures are
familiar and usable
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EXPENSIVE TO FIX
HARD TO USE
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www.brikit.com
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www.brikit.com
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makes users feel comfortable !
familiarity reduces sense of change
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3. MAKE IT SIMPLE• “like surfing the web” • familiar menus • layouts for consistency • site-map footers • navigation aids
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MAKE IT SIMPLE (CONTINUED)
• group spaces into sub-sites • own menus, layouts, footers, etc. • incrementally reveal complexity • make it obvious where to put
stuff
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4. CONVEY MEANING THROUGH DESIGN
• reduce apparent complexity • visually prioritize information • design templates for consistency
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5. GARDEN IT• your organization changes • tools evolve • new opportunities • new pain points
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GARDEN IT (CONTINUED)
• plan for regular updates • tools • information architecture • design
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www.brikit.com
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www.brikit.com
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BONUS TIPS• minimize custom coding • check add-on upgrade history • aim to be “future proof”
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REVIEW• address the cultural challenges • three keys to success • five strategies to drive user
adoption
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PHOTO CREDITS!people http://www.flickr.com/photos/brizzlebornandbred/8626576329normal http://www.flickr.com/photos/jdhancock/3725688716fish http://www.flickr.com/photos/bryanto/4151826036tool http://www.flickr.com/photos/hotiron/4798419410orangutan http://www.flickr.com/photos/55524309@N05/5377715475barbed http://www.flickr.com/photos/monica_mae/4706709263dolphins https://www.flickr.com/photos/stefanhaubold/3823503628pencils https://www.flickr.com/photos/summerskyephotography/8195218872times square https://www.flickr.com/photos/justininsd/8104017791architecture https://www.flickr.com/photos/wojtekgurak/4107951711socks https://www.flickr.com/photos/dolmansaxlil/4965288840steps https://www.flickr.com/photos/grantmac/518462894